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Diversity: mixture of people with different group identities within the same work environment
a) Demographic diversity: mix of group characteristics of the organizations welfare; includes
age, sex, religion, physical status, and sexual orientation
b) Cultural diversity: mix of cultures and subcultures to which the organizations workforce
belongs
Valuing diversity means to respect and enjoy a wide range of cultural, demographic, and
individual differences
To embrace measurable differences
The goal of a diverse organization is for persons of all cultural background to achieve their full
potential, not restrained by group identification
A diverse organization is inclusive, valuing, and appreciating the contributions of every
employee
Integrating generations: to have people of all ages working well together
2 extremes:
a) Traditionalists/veterans (1992-1945): telephone and e-mail
b) Millenials (1981-2000): text messages
Potential for conflict is high ( group members do not necessarily work harmoniously)
Diverse groups may be less cohesive than those with a more homogeneous composition
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3) Diversity training: attempts to bring about workplace harmony by teaching people how to get
along better with diverse work associates