INDEX Healthcare Management

TM
www.ihcm.ae
H.H. Sheikh Khalifa Bin Zayed Al Nahyan

President of the United Arab Emirates
H.H. Sheikh Mohammed Bin Rashid Al Maktoum
Vice President and Prime Minister of the United Arab Emirates and Ruler of Dubai
C h a i r man's
Message
w w w . i h c m . a e
Chair man's
Message
Dr. Abdul Salam Al Madani
Chairman of INDEX Holding
Healthcare is increasingly being the focus of governments agendas as it is perceived to be one of the worlds largest and fastest
growing industries. This reflects on the MENA region in general and the UAE specifically where responding proactively to the
communitys health needs is crucial as trends of aging populations, changing lifestyles, and shifting burden of disease become
evident. This is where INDEX Healthcare Management seizes the opportunity to act on its commitments and vision of providing
innovative services to our clients around the world.
Our commitment is driven by the vision of H.H. Sheikh Khalifa Bin Zayed Al Nahyan, President of the UAE, steering the nation into new
dimensions and vast expansions. It also stems from the vision of H.H. Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and
Prime Minister of the UAE and Ruler of Dubai, which aims at positioning Dubai as the number one city globally. Even more so, from
the belief that the private sector is a fundamental partner for the development of the country, INDEX Healthcare Management
is persistent to be an active contributor to the growth of the nations economy as a whole and the healthcare sector specifically.
Building on our values, INDEX Healthcare Management translates its commitment and vision through partnering with internationally
leading healthcare organizations to serve our clients with high professionalism and expertise, great integrity and customer care,
and innovative services, thereby offering them a memorable experience. We believe that with our continuous growth, INDEX
Healthcare Management forms the corner stone for excellence and persistence, overcoming challenges of the healthcare sector.
Through our three divisions, Projects, INDEX Medical Center, and Health Services and Patient Affairs, we envision INDEX Healthcare
Management as a one-stop station where services covering the entire healthcare spectrum are catered for healthcare developers,
regulators, healthcare facilities, physicians, and patients. With our comprehensive services, we aim at placing INDEX Healthcare
Management among the top healthcare consultancy firms in the UAE and MENA region to respond to the fast growing needs of
the community in the most efficient and effective way.
INDEX Healthcare Management Profile 2013
IN D E X Healthcare Management
Profile
INDEX Healthcare Management
Profile
INDEX Healthcare Management (IHCM), a subsidiary of INDEX Holding (IH), was established in 2005 as a healthcare consultancy firm
that is committed to provide professional and reliable expertise to hospitals and health care institutions in the United Arab Emirates
(UAE), the Gulf Cooperation Council (GCC), and the Middle East and North Africa (MENA) region.
Our Vision
Our Objectives
Provide innovative services to our clients around the world.
Our Mission
Provide healthcare services of international standards.
Our Values

Care and Respect

Loyalty
Integrity and Team Work
Prudence and Persistence
Respond to growing demand in the healthcare sector

Enhance presence in the healthcare sector
Involve competent and experienced healthcare consultants
Adhere to world healthcare standards
Strengthen international strategic healthcare alliances
Develop and conduct healthcare educational programs
Deliver quality health services & dedicated patient care on
multi disciplines/specialities.
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Commitments
Commitments
INDEX Health Care Management (IHCM) is a healthcare consultancy firm committed to provide professional and reliable expertise
to hospitals and healthcare institutions in Dubai, United Arab Emirates, the Gulf Countries and the Middle East and North Africa
Region.
IHCM is committed to develop turn key projects in the healthcare industry from concept design to operation and management.
Moreover, the company is professionally affiliated with a number of local and international organizations that provide professional
health management support which allows it to offer a specialized set of services directed towards professionals employed in the
healthcare industry.
IHCM contributes positively to the needs and requirements of organizations.
The company believes that healthcare professionals are well versed in their knowledge and expertise and they know that their
consultancy role is supportive to their fellow professionals.
IHCMs team possesses deep scientific knowledge and experience in the healthcare field worldwide. IHCMs team had worked
diligently with public and private sectors and thus had the opportunity to learn from both sectors.
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Dedicated
Patient
Care
Established in
More than
2005
50
Healthcare
Professionals
TM
TM
A-Z Healthcare
Services
Global
Healthcare
Afliations
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Organisational Structure
Organisational Structure
IHCM
Projects
Feasibility Studies and
Business Plans
Planning and Design
Clinical and Equipment
Planning
Operational
Management
Index Medical Center

General Health
Cardiac Clinic
Womens Clinic
Health Services & Patient

Affairs
Medical Licensing
Arrangement of Visiting
Specialists Program
Recruitment of
Physicians
Referral Services for
Overseas Treatment
Preventive Care
Curative Care
Promote Medical
Tourism
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INDEX Healthcare Management Services
Projects Division
Projects Division
Feasibility Studies and Business Plans: developing market research that identifies targeted populations and their healthcare needs,
planning services (type and capacity) that need to be provided by the healthcare facility, and determining the projects financial
viability.
Planning and Design: developing functionality space programs is the backbone of facility planning and architectural design of
healthcare facilities, based on local and international regulations, and in alignment with international clinical and patient safety
standards and guidelines.
Clinical and Equipment Planning: planning, budgeting, and procuring the latest equipment that should be available at a healthcare
facility, and developing room data sheets detailing all required equipment, furniture, and fixtures.
Operational Management: developing protocols and procedures for patient care and patient flow, and insuring the availability of
all planned equipment, furniture, and fixtures in specific rooms, including the supervision of installation.
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Key Recent Projects

Key Recent Projects
IHCM is involved in the planning, design, and supervision of healthcare

projects that cover primary, secondary, and tertiary levels of health
services, both locally and regionally.
i. Al Jalila Childrens Specialty Hospital UAE
IHCM is involved in the planning, design, supervision, and commission
of Al Jalila Childrens Specialty Hospital, the countrys first hospital
dedicated to pediatric care with 200 beds of which a fifth will be for
patients in the intensive-care unit. The AED700million-hospital will also
include 6 dialysis facilities, 20 healing gardens, 12 training rooms, 8
operating theatres, and 30 departments, thus providing all necessary
pediatric services under one roof for the children of the UAE and the
region. With the elapse of 50% of the project time, more than 84% of
the concrete work, 95% of steel fabrication, and 72% of steel installation
has been completed up to the end of October 2012. Al Jalila Childrens
Specialty Hospital in Dubai will be operational by December 2nd, 2013.
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ii. Sharjah Trauma Hospital UAE

IHCM is involved in the planning, design, supervision, and commission
of Sharjah Trauma Hospital which is an initiative of the Ministry of
Public Works in the UAE. Being the first hospital of its kind in Sharjah
and the Northern Emirates, the 175-bed hospital will include 30 beds
dedicated to Surgical and Medical Intensive Care Cases, 8 state of
the art operating theatres, an emergency department, rehabilitation
department, and a teaching center. Sharjah Trauma Hospital is
currently in its planning and design phase.
iii. Dubai Diabetes Center UAE

IHCM participated in the planning, design, supervision, and commission
of Dubai Diabetes Center for the Dubai Health Authority (DHA). The
state-of-the-art diabetes management and care center is located in
Dubai to provide the most comprehensive care for diabetic patients.
The design of the center caters to both adults and children through
a child-friendly environment where children have a dedicated play
and educational area to strengthen their experience in a friendly and
comfortable environment.
iv. Kuwait Police Hospital Kuwait

IHCM participated in conducting a feasibility study, clinical planning,
space program, and staff planning for a 500-bed hospital for the Police
Force Ministry of Interior of Kuwait. It encompasses a complete range
of Diagnostic and Treatment (D&T) Facilities such as: the Imaging and
Radiology Department, Nuclear Medicine and Clinical Laboratory and
Pathology to be equipped with the most advanced equipments and
state of the art latest technology.
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v. Al Amiri Hospital Kuwait

IHCM is involved in the design, construction, equipment, furnishing,
commission, and maintenance of Al Amiri Hospital, which is among
the very first Secondary Care Multi-specialty General Hospitals in the
State of Kuwait. The 450-bed hospital expansion with a Consortium for
the Ministry of Health will cover the addition of services and capacity,
relocation of services that are currently present in the existing facility,
and the renovation of areas within the existing facility. Accordingly, the
expansion will house 12 new inpatient units with a total bed capacity of
381 beds inclusive of an ICU and a CCU.
vi. Yas Comprehensive Medical Community (YCMC) - UAE
IHCM is instrumental in the planning and development of YCMC that
comes in line with the vision set by the leaders of the UAE in general,
and the leadership of Abu Dhabi in particular. The Board of Directors
of YCMC envision realizing a private, for profit, medical community,
which along the scope of services it provides, becomes the provider
of choice for its target markets and a true alternative to overseas
treatment. Planned to be realized in phases, and in addition to the
healthcare cluster, the development envisions a hospitality cluster, a
housing cluster, as well as a wellness cluster.
vii. Fatimah and Zanan Hospitals Iran

IHCM was tasked by reviewing the clinical program and the design of the Fatimah and Zanan Hospital as part of the assignment
with MOHEB Medical Institute. The clinical aspect of the project covered the analysis of health and medical needs, and the analysis
and design of hospital management systems, and the flow of patients, visitors, physicians, and logistics. As for the design aspect, it
included the development of a space program, a new concept architectural design, detailed and interior design, and MEP works.
viii. Middle East Investment Bank - Iraq
IHCM completed the task for developing a Demand Assessment and Analysis Study, Master Plan and Feasibility Study for a 400
bed specialized hospital in each of Erbil and Sulaimani Governorates, and a 200 bed Maternity and Pediatric hospital in Dohuk
Governorate. This was in coordination with the Foundational Committees for Establishing Companies and Iraqi Middle East
Investment Bank (IMEIB) as the investor. IHCM supported IMEIB in the assessment of the potential designer, and was also tasked in
reviewing the architectural work during the design phases of the project.
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INDEX Medical Center

INDEX Medical Center

The focus of INDEX Medical Center (IMC) is to provide patients with the
latest medical and healthcare technologies in a highly comfortable
environment to offer a memorable experience.
IMCs premises boast more than 10,000 square feet, equipped with
the latest in technology and medical equipment at Dubai Healthcare
City, with Emarati and Korean resident staff in addition to the visiting
international doctors and specialists who come from all over the world
on periodic basis.
IMC is committed to providing excellent services to our patients, such
as reducing waiting time, prompt customer service and a dedicated
professional and nursing system to resolve any inconveniences you
may face.
IMC is the first private clinic to be associated with the Dubai Health
Authority; the sovereign governing authority for Healthcare Services
in Dubai. With its active affiliation and association with local partners
such as the Dubai Health Authority, Garhoud Private Hospital and
international partners such as Samsung Medical Center (Korea), Bumin
Hospital (Korea) and Bangkok Hospital; the center provides a broad
spectrum of clinical services to deliver the best patient care to its
clienteles nationally and globally.
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General Health
Internal Medicine
Endocrinology, Diabetes

and Metabolism
Gastroenterology
Nutrition Care
Pediatrics
Oncology
General Surgery
Psychiatry
Cardiac Clinic
Risk Management
Risk Reduction
Womens Clinic
Obstetrics
Gynecology
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Health Services and Patient

Affairs Division
Health Services and Patient

Affairs Division
Recruitment of Physicians: Acting as a support service for INDEX Medical Center, the Health Services segment ensures the
recruitment of competent specialty physicians to provide the best medical care for the community.
Medical Licensing: Coordinating with the Dubai Healthcare City (DHCC) as a health regulatory entity responsible for licensing
physicians, the Health Services segment arranges for providing physicians of INDEX Medical Center with medical licensure to
practice within DHCC.
Arrangement of Visiting Specialists Program: The Health Services segment arranges for international physicians and specialists
to visit INDEX Medical Center on periodic basis, thus offering patients a wider range of expertise and medical opinions, and
advanced treatment modalities.
Referral Services for Overseas Treatment: The Patient Affairs segment deals with the provision of preventive and curative care to
patients who seek to avail treatment overseas with hospitals who are affiliated with INDEX Medical Center. Overseas Treatment
entails a broad spectrum of services from Consultations to logistics and accommodation to actual treatments and follow ups.
Accordingly, we aim to cater as a One Stop Information and Referral Center.
Promote Medical Tourism: Through providing a wide array of services and treatment modalities through its national and
international partners, the Health Services and Patient Affairs endeavors to encourage both inbound and outbound Medical
Tourism.
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Affiliates and Partners

Global Connectivity
France | Germany | Kuwait | South Korea | United Arab Emirates | United States of America
Qatar | KSA | Oman | Malaysia | Thailand | Taiwan | China
Through its global network of partners and affiliates, being healthcare consultants, healthcare providers, or educational institutions,
IHCM strives to incorporate best practices and world-class standards from around the world into all projects that it is involved in,
hence benefiting from collective and diverse experiences to provide high quality services to its clients.
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Affiliates and Partners

Vivantes International Medicine has been established in order to
provide international patients and partners with extensive medical
structures, efficient processes, latest medical technologies and
innovative research, in addition to patients from Germany. Vivantes
International Medicine is an internationally recognized partner with
many organizations; its international patients appreciate the innovation
and reliability of a leading German healthcare-company.
Based out of Korea, the Bumin Hospital is a highly specialized hospital

that has been delivering orthopaedic treatment internationally for over
25 years. Through its Spine Center, Joint Center, and Fracture Center,
the Bumin Hospital provides patients with customized treatment
services.
GS&P is one of the largest, most discipline-diverse design firms in the

USA based out of Nashville, Tennessee. Ranked among the top 10
architecture firms in the USA, GSP boasts a portfolio that includes a
wide range of projects in healthcare, aviation, environmental services,
water services, urban design, land planning, industrial planning, and
transportation.. Its iconic healthcare projects cover the USA, Latin
America, and Asia, and range from rural clinics to massive-scale
healthcare campuses.
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The International Hospital Federation (IHF), founded in 1947, is an

International Non- Governmental Organization, supported by
members from over 100 countries. As the worldwide body for hospitals
and healthcare organizations it develops and maintains a spirit of
cooperation and communication among them, with the primary goal
of improving patient safety and of promoting health in underserved
communities.
The IHF vision is to become a world leader in facilitating the exchange
of knowledge and experience in health sector management. Through
the dissemination of evidence-based information, IHF will help improve
patient care quality around the globe IHF collects, collates, publishes
and facilitates the exchange of information and ideas on best practice
in hospital and healthcare management. It assists in the creation of
environments that support organizations in the promotion and delivery
of healthcare. It fosters international partnerships that promote
interaction among public and private hospitals and healthcare
organizations, the community and commercial entities.
KFM is a solution provider for the built environment. KFM operates offices
in Kuala Lumpur, Abu Dhabi, and Dubai. KFMs strength is premised
on the integration capabilities in operational expertise, technical
knowledge and technology which is manifested by our people,
process and systems. Facilities management is a multi-disciplinary
activity to ensure functionality of the built environment by integrating
people, place, process and technology. KFM offers integrated facilities
management solutions that are tailored to customers requirements by
combining skills and competencies with our business partners.
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Truman Medical Centers is a two-hospital not-for-profit health system

located in Kansas City, Missouri where it is considered as the largest
provider of outpatient specialty care, operates the busiest adult
emergency department in the city, and has one of the top Level 1
Trauma Centers in the Kansas City metropolitan area.
TMC has received top clinical quality ratings from University Health
System Consortium (UHC) in the areas of patient safety, performance
improvement, and adult ICU care. It has also been named a top
performer in heart attack and heart failure care by the Missouri Medical
Quality Initiative program; one of Americas Best Hospitals for asthma
treatment by U.S. News and World Report; a Top 100 Hospital by
Solucient for rating among the highest in improved patient outcomes
and financial performance; a Most Wired Hospital by Hospitals and
Health Networks; and along with the University of Missouri-Kansas City,
received the designation of National Center of Excellence in Womens
Health by the Department of Health and Human Services.
MiTAC Information Technology Corporation (member of MiTACSYNNEX Group)., a system integration company, provides products
and services in the areas of information technology (IT) product
design and manufacturing, system integration and web services, and
global distribution and fulfilment. It offers IT programs to: government,
education, military and police administration, land administration,
population registration, postal operation, healthcare and tax, traffic
surveillance, and e-banking; and involves in the process control of
semiconductor and photoelectric fields, specializing in the Supervisory
Control and Data Acquisition system of gas, power, chemical, DI water,
and clean room. MiTAC also engages in the design, assembly, testing,
delivery, and installation of specific requirements in system integration
and automation projects; and provides system design and software
development services, as well as sells customized packaged software.
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Team
Team
TM
43
www.ihcm.ae
Dubai Healthcare City, Ibn Sina Medical Complex # 27 Block B, Office 203, P.O. Box: 13636, Dubai - United Arab Emirates
Tel: +971 4 3624717 Fax: +971 4 3624718
Copyright 2013 INDEX Healthcare Management. All rights reserved.

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H.H. Sheikh Khalifa Bin Zayed Al Nahyan

H.H. Sheikh Mohammed Bin Rashid Al Maktoum