APPENDIX

FORMAT OF THE QUESTIONNAIRE

DEMOGRAPHIC CAPSULE:

.....................................................

Name:

......................................................

Address:

......................................................
......................................................

Phone No.:

......................................................

Occupation:
a) Govt/Public Sector

i) Contractor

b) Pvt. Ltd. Company

j) Hotelier

c) Partnership

k) Farmer

d) Trader

l) Proper Ship

e) Manufacture

m) Engineer

f) Doctor

n) Architect

g) Lawyer

o) Professor

h) CA

p) Teacher

MONTHLY HOUSEHOLD INCOME:

a) Upto Rs. 4000/b) Rs. 4000/- to 6000/c) Rs. 6000/- to 10000/d) More than Rs. 10000/EDUCATION:
a) Below Senior Secondary education
b) Senior Secondary Education but not Graduate
c) Graduate / Post Graduate
d) Professional

VEHICLE OWNED:
a) Car
b) Two Wheeler
1

Q.1. Nameof the Organization

Q.2. You have branded or assembled Laptop ?
Q.3. Which band of Laptop do you have ?
a) HP

b) Lenovo
c) Compaq
d) LG
e) Acer
f) LAPTOP
g) Wipro
Q.4. What attributes do you look for when buying Branded Laptop ?
a) Reliability

b) Durability
c) Price
d) Easy available
Q.5. Rank the following attributes in order of their influence on the choice of the Brand ?
a) Relaiblity
b) Durability
c) Price
d) Easy available

Q.6. How would you rate for following on the basis of reliability ?
a. HP

(i) Excellent

(ii) Good

(iii) Average

(iv) Poor

b. Lenovo

(i) Excellent

(ii) Good

(iii) Average

(iv) Poor

c. Compaq

(i) Excellent

(ii) Good

(iii) Average

(iv) Poor

d. LG

(i) Excellent

(ii) Good

(iii) Average

(iv) Poor

e. Acer

(i) Excellent

(ii) Good

(iii) Average

(iv) Poor

f. LAPTOP

(i) Excellent

(ii) Good

(iii) Average

(iv) Poor

g. Wipro

(i) Excellent

(ii) Good

(iii) Average

(iv) Poor

Q.7. How do you rate the following brands on the basis of price ?
a. HP

(i) High

(ii) appropriate

(iii) Low

(iv) Variable

b. Lenovo

(i) High

(ii) appropriate

(iii) Low

(iv) Variable

c. Compaq

(i) High

(ii) appropriate

(iii) Low

(iv) Variable

d. LG

(i) High

(ii) appropriate

(iii) Low

(iv) Variable

e. Acer

(i) High

(ii) appropriate

(iii) Low

(iv) Variable

f. LAPTOP

(i) High

(ii) appropriate

(iii) Low

(iv) Variable

g. Wipro

(i) High

(ii) appropriate

(iii) Low

(iv) Variable

Q.8. How do you rate the following brands in look and style ?
a. HP

(i) Excellent

(ii) Good

(iii) Average

(iv) Poor

b. Lenovo

(i) Excellent

(ii) Good

(iii) Average

(iv) Poor

c. Compaq

(i) Excellent

(ii) Good

(iii) Average

(iv) Poor

d. LG

(i) Excellent

(ii) Good

(iii) Average

(iv) Poor

e. Acer

(i) Excellent

(ii) Good

(iii) Average

(iv) Poor

f. LAPTOP

(i) Excellent

(ii) Good

(iii) Average

(iv) Poor

g. Wipro

(i) Excellent

(ii) Good

(iii) Average

(iv) Poor

Q.9. How do you rate the afte sale-service of the following company?
a. HP

(i) Excellent

(ii) Good

(iii) Average

(iv) Poor

b. Lenovo

(i) Excellent

(ii) Good

(iii) Average

(iv) Poor

c. Compaq

(i) Excellent

(ii) Good

(iii) Average

(iv) Poor

d. LG

(i) Excellent

(ii) Good

(iii) Average

(iv) Poor

e. Acer

(i) Excellent

(ii) Good

(iii) Average

(iv) Poor

f. LAPTOP

(i) Excellent

(ii) Good

(iii) Average

(iv) Poor

g. Wipro

(i) Excellent

(ii) Good

(iii) Average

(iv) Poor

Q.10. Does advertisement have any influence on your decision to choose a partaicular brand of
Laptop ?
a) Yes
b) No
3

Q.11. How would you rate the performance of HP Laptop ?

a) Excellent
b) Very good
c) Satisfied
d) Not Satisfied

Q.12. What is your experience with the after sales service of HP ?

a) Good
b) Satisfactory
c) Average
d) Not Satisfied

Q.13. Do you know that HP is in direct sale service ?

a) Yes
b) No
Q.14. Can you refer 2 names that you think for computer purchase ?
a) Name .....................................
Address .................................

b) Name .............................................
Address ..........................................

...............................................

.........................................................

Phone No. .............................

Phone No .........................................

THANK YOU VERY MUCH FOR YOUR PRECIOUS TIME & ENERGY