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You will hear a man calling a computer supplier.

Write one or two words or a number in the numbered spaces on the notes or forms below.

You will hear each recording twice.

You will hear a woman telephoning a conference centre office.

10 am 4 pm.

(2) ................................................................

Time:

Venue:

Amount payable in advance:

(4)

................................................................ per person

(3) ................................................................

(1) ................................................................

Title:

Topic of extra workshop:

21st February

Date:

NOTES ABOUT SEMINAR

Look at the notes below.

(Questions 1 4)

order was delivered late by the

Notes:

Action:

HPC02345 / 12-3-02

Order no./date:

Turn Over

(8) ...............................................

(7) ...............................................

call to apologise and discuss

and was supplied without

(5) ...............................................

Item(s) ordered:

(6) ...............................................

Allen and Brown Ltd

James Firth

Customer Services
Telephone Message

Client:

Callers name:

Look at the form below.

You will hear three telephone conversations or messages.

HILLS PC SUPPLIES

(Questions 5 8)

Questions 1 12

Conversation One

Conversation Two

PART ONE

B E C VA N TA G E

LISTENING SAMPLE PAPER

You will hear a recorded message about a job vacancy.

(12) ....................................................

forgetting to make a phone call

Write one letter (A H) next to the number of the recording.

Do not use any letter more than once.
You will hear the five recordings twice.

22 .........................................................

21 .........................................................

20 .........................................................

19 .........................................................

Turn Over

giving an invitation
requesting advice

making a recommendation
G
H

requesting information

changing an arrangement

giving instructions
D
E

confirming information
C

making a complaint
B

For each recording, decide what the speaker is doing.

18 .........................................................

You will hear another five recordings.

taking the wrong documents

G
H

missing a presentation

misunderstanding a message

forgetting an address
E

arriving late for a meeting

D

taking the wrong equipment

losing a business card

(Questions 18 22)

Section Two

17 .........................................................

16 .........................................................

15 .........................................................

13 .........................................................

You will hear the five recordings twice.

Salary:

their

Do not use any letter more than once.

14 .........................................................

(11) .................................................... in

Write one letter (A H) next to the number of the recording.

For each recording, decide what each speaker is talking about.

You will hear five short recordings. Five people are talking about a problem that occurred.

The person appointed will need to be

relations with other people.

(10) ...................................................

(9) ....................................................

Candidates should preferably be qualified in

Responsible to:

Manufacturing Administrator

Section One

Look at the notes below.

Position:

Questions 13 22

(Questions 9 12)

(Questions 13 17)

PART TWO

Conversation Three

B E C VA N TA G E

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establishing an innovative retail business.

gaining a reputation for high quality.

handed out product questionnaires.

assessed demand in different areas.

has slowed slightly in its rate of growth.

employs an increasing number of women.

try out some of the shop-floor jobs.

spend some time working abroad.

were attracted by what the company offered.

saw that the shares were performing well.

thought food companies were a safe investment.

27 Jos Martnez believes that at first people invested in Pizza Rapida because they

develop a competitive attitude.

26 Jos Martnez wants his trainee managers to

is different from that of the U.S.

25 According to Jos Martnez, the Spanish fast food business

tested samples on potential clients.

24 Before Jos Martnez set up his pizza delivery service, he

taking over a well-known competitor.

23 Jos Martnez became successful by

You will hear the recording twice.

provided inadequate support.

offered insufficient incentives.

set the staff impossible targets.

increase public demand for his products.

expand into the frozen food market

You now have 10 minutes to transfer your answers to your Answer Sheet.

set up a franchise operation

develop a chain of restaurants

30 What does Jos Martnez plan to do in the future?

raise brand awareness through team sponsorship.

are good places to advertise his service.

29 Jos Martnez finds that popular sports events

chain in Spain.

For each question 23 30, mark one letter (A, B or C) for the correct answer.

28 Jos Martnez left the first company he worked for because it

You will hear a radio interview with Jos Martnez, the Director of Pizza Rapida, a pizza delivery

Questions 23 30

PART THREE

B E C VA N TA G E

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