7 Service Activities

7-1 INSTALLATION CHECK LIST

FP-740 INSTALLATION CHECK LIST

Date_______________________

User______________________________________________

Serial Number_______________________

Unpacking

The following space is required for installing the machine.

Install the machine in a location that is level, stable, and able to bear the weight of the machine. Total weight
of the machine is 300kg (Body + Stand) or more. It requires floor strength that supports up to 75 kg of the
point weight at the one contact of the machine and floor. Installation in an unsuitable location may cause
major accidents, such as trip over, fall, and collapse.
Never install in outdoors or any location where exposed to water or to gasoline, thinner, or any other
flammable material. Current leakage may cause electrical shock, electrocution, or combustion and fire.
Install in a clean, brightly lit location.
Working in a location that is dark or cluttered may lead to accidents, such as an operator trips and get caught
in the machine as the result of an inadvertent stumble.
Ensure ventilation for the work area.
Odor from ink and the like may cause physical distress.
Keep the power plug within immediate reach at all times.
This is to enable quick disconnection of the power plug in the event of an emergency. Install the machine
next to an electrical outlet. Also, provide enough empty space to allow immediate access to the electrical
outlet.

7-1

Checking for
Carrying-in Route

There is a space that allows you to operate using a heavy equipment like a forklift or a crane.
There is a carrying-in route that the machine can go through without being lifted.
In case that there is a step, the machine can be lifted up by a power lifter or the like.
The width of the route should be more than 1300mm as a right figure shows.

In case that the carrying-in route bends at a right angle as a right figure,
the width of the route should meet the following formula.
Route width B (mm) = 1300(mm) x 4100(mm) / Route width A (mm)
And, Route width B (mm) > 1400mm
E.g.) When the route width A is 1500mm, the route width B needs to be more than 3553mm.

Disassembling the
Steel Package

Make sure to work with 2 persons at least.

Following tools are required for this operation.
- Knife
- 17 mm Spanner
- 13 mm Spanner

Cut off the two nylon belts as shown by circle which are fixing the Carton Box for Stand with the steel frame.
Remove 10 bolts for the Top Frame, and remove the Top Frame. (bolt size : 13mm)

- If you remove the bolts, the Top Frame will fall down. The Top
Frame must be supported by one person while another is
removing the bolts.
- Do not remove the bolts at the Bottom Frame before the Top
Frame is removed. The Top Frame will fall down.
Cut off the other nylon belts fixing the Carton Box for Stand, and take the Carton Box out.
Remove all the other Stays except ones fixing the printer at the bottom. (bolt size : 13mm)

7-2

Peel off the wrapping film around the machine.

Cut off a nylon belt to take out the Carton Box for Take-up Unit.
Remove the 4 retainers. Then, the machine can be unloaded from the skid. (bolt size : 17mm)

Unpacking the Stand and

Drain Bottle

7-3

Unpacking the
Take-Up Unit

7-4

Checking the Accessories

Media reinforcement pipes : 2

Power cords : 2

Paper pipe : 1

Cable clamps : 5

Media flanges : 4

Stoppers : 4

Media clamps : 2

Tracking shafts : 2

Drain bottle : 1

Software RIP set : 1

Roland-PrintServer
CD-ROM : 1

Replacement blade for

separating knife : 1

Hexagonal wrenches : 3

Cap-unit tool : 1

Setup Guide : 1

Roland-PrintServer
Network Setup Guide : 1

User's Manual : 1

Cleaning sticks : 10

Replacement
wipers : 2
Cleaning kit : 1

7-5

AC adapter : 1

Tweezers : 1

End caps : 2

Assembling the Stand

1. Invert the stand leg as shown in the figure. While supporting the stand legs with your hand, attach the leftand right-hand casters. (Left and right caster compatible.)

Stand leg

2. Set the Stand upright so that the casters are at the bottom, and put a locator screw for each caster.

Locator screw

Assembling

1. Set the Stand, and place the machine on the Stand.

Align the position with the locator screw.

Bar

When monting the printer on the Stand, hoist it upward

at 4 points of the bars by crane.
When lifting by forklift, as the gravity point is on rear
sided, it may loose its balance.

7-6

Line up the frame at the back of

the machine with the fixtures on
the stand.

2. Fix the printer with 4 bolts for each side to secure it to the Stand.

Bar

3. Remove the bars for the crane.

Bar

Keep the bars for future transporting.

Installing the Media Set Unit

1. Hang the Media Set Unit onto the printer at 2 points as shown in the figure.

2. Fix the Media Set Unit to secure it to the printer at 3 points with 2 bolts for each.

< Center >

< Left >

7-7

< Right >

Installing the Drain Bottle

1. Fix the Stay for the Bottle Stand.

2. Fix the Bottle Stand with bolts.

3. Release tubes from retainers.

4. Insert tubes into the Bottle Stand firmly.

5. Remove the lid from the Drain Bottle.

6. Put the Drain Bottle.

7. Make sure the Drain tube is inserted into the Drain bottle.

7-8

Installing the Take-up Unit

Set up in reference to the User's Manual for TU.
1. Fix the Frame and Control Box to the stand with bolts.

[ Frame ]

[ Control Box ]

2. Fix the Rail Slider with bolts at right first, then at left.

[ Left ]

[ Right ]
3. Fix the Sensor.
1) For the Sensor position, align by
placing the Gauge included.
2) Affix small cable clamps to the rear
surface of the stand.

4. Fix the Mirror in place with 2 bolts.

7-9

5. Put the AC Adapter and connect the cables.

7. Assemble the Slider units for the Left and Right.

Attach the Shaft Holder to the Slider.

6. Install the Arm with loosening the mounting screw.

Mounting screw

Slider

Shaft Holder
( Left )

9. Adjust the sensor's position.

8. Hang the Slider Units on the Stand Stay and

attach the Mounting screws.
Slider unit (Right)

( Right )

Tighten the adjustment screws securely at the angle

where the red LED has turned off.

Slider unit (Left)

[ rear view ]

10. Fix the Flanges and Paper Tube.

(1) Press the Flanges in all the way, and insert the
Stopper to fix.

(2) Insert the reinforcing pipe into the paper tube.

Stopper

Reinforcement pipe

Same as for the Left Flange

7-10

Move / Install
Before moving the machine, raise the Adjusters to the very top.

Adjuster

After the machine is installed, secure the stand in place using the Adjusters to prevent the machine from moving
around.
Land the Adjuster to the ground, then tighten
the bolt for one turn.

Adjuster

!! IMPORTANT !!
Please keep the Stand secure in place using the Adjusters.
If the machine should begin to topple once, a major accident may result, including crushing of the appendages or the body.

Removing the Packing Materials

Follow the steps in reference to the Setup Guide [3. Removing the Packing Materials].
Keep the removed packing materials for future use in transportation at the location on rear side of the machine.

Connecting the Cables

Set up and explain about following items in reference to the Setup Guide [4. Attaching the Included Items and
Connection the Cables]
Connect the Power Cord
Connect the Take-up Unit cable
Connect the Ethernet cable
Category 5 or higher, and 100Base-TX recommended.

7-11

Filling Ink

Follow the steps in reference to the Setup Guide [5. Installing the Ink Cartridges].
Confirm the necessary numbers of cartridges (2 sets of full insertion = 4pcs for each color = total 16 pcs required)
After finishin Filling Ink, replace all cartridges with new ones.

!! IMPORTANT !!
The 8 pcs cartridges for the first Fill Ink will be used up in this procedure [Filling Ink].
It may not detect the empty depending on a cartridge. However, for the all cartridges used for [Filling Ink], the
printer will not show the ink remaining properly. Replace all ones with new ones.
It takes approximately 30 minutes for Filling Ink.

Setting up the Network

Set up the network in reference to the "Roland-PrintServer Network Setup Guide."

Setting up the PC
Enter the IP Address (e.g. 192.168.0.100) and the Subnet Mask (e.g. 255.255.255.0).
IP address of the PC_____________________________
Setting up the printer
Enter the IP Address (e.g. 192.168.0.101) and the Subnet Mask (e.g. 255.255.255.0).
IP address of the Printer_____________________________

Installing Roland VersaWorks

Install the Roland VersaWorks in reference to the Quick Start Guide.

System requirements for installing the software
Operating system : Windows XP ServicePack 1 or later or Windows 2000 Service Pack 4
CPU :
Pentium 4 2.0 GHz or faster
Memory (RAM) :
512MB (1GB or more recommended)
Monitor :
High-resolution SXGA (1,280x1,024 pixels) or better display recommended
Free hard-disk space required for installation : 100MB
Free hard-disk space required as a working space : 1GB or more recommended

Making the setting for Roland@NET

Select a check box [Download Updates Automatically and Notify] if the cutomer accepts it.

7-12

Loading and Removing Media

Explain followings in reference to the User's Manual [2-2 Loading and Removing Media] and [6-1 Usable Media].
Conditions for Usable Media

!! IMPORTANT !!
- Do not use media which is severly warped or which has a strong tendency to reroll.
- Never load media that weights more than 20kg (44 lb.)
- Media tends to be jammed if its edge is not straight because of uneven winding.

Load the roll media

When roll media sag severely, use the reinforcement pipe inserted into the roll media.

When the edge of roll media is pushed onto the flange

too hard, use the End Caps instead of flanges.
Media edge can not touch anything because the End
Cap does not have washer.

Flange

End caps

Mount the paper pipe of the Take-up Unit.

(Insert reinforcement pipe into the paper pipe beforehand.)
Pass the media through the printer until its end reached the platen
Fasten the media securely to the paper pipe of the Take-up Unit (Take-up outward curl, inward curl)
Set the orientation for Take-up
Adjust the positioning of the Slider Units to match the width of the media.
Set the Media Clamps
Explain correct position of the Media Clamps.
!! IMPORTANT !!
- When the head height is set at [Low], never use the Media Clamps. The print heads may strike the Media
Clamps and may break.

Removing Media
!! IMPORTANT !!
- Depending on the media, many paper chips stay in cutter guide. If they are left, separating knife may cut
incompletely or it may cause media jamming. Clean them out periodically.

7-13

Operation
In reference to User's Manual, explain followings.
Switching the Power On and Off
This machine has 3 power switches.
Whenever output is finished, turn off switches 2 and 3 as
required.
- Make sure to use the Sub power switch of the printer for
the daily powering on and off.
- When not in printing, unload the media and switch off the
Sub power.
- It takes 15 seconds to turn off by the Sub power button.
Setting the clock to local time
- [SERVICE MENU] > [SUB MENU] > [CLOCK] > [DATE] and [TIME]
Printing Test and Cleaning.
Flip the loading lever back to the rear when not in use. If left down, pinch roller may change its shape.
!! IMPORTANT !!
Due to characteristics of dye sublimation ink, diagonally-fired dots may occur. The result after transferring will
not be affected so much by diagonally-fired dots.
Starting Printing
Explain about Ink Remaining
!! IMPORTANT !!
Explain that displays show an approximate amount of remaining ink, which may differ somewhat from the
actual one.
Pausing or cancelling printing
Setting the printing position and margins
Handling of the ink cartridge
!! IMPORTANT !!
1. Explain followings certainly.
- Do not insert and re-insert used cartridge frequently. Air can go into ink tube and it may cause missing dots.
- Be sure to replace with an item of identical type. Never mix items of different types.
- Never allow the machine to stand with an ink cartridge removed. The print heads may become clogged.
- When printing is paused, the coloring at the seam may be altered when printing resumes. Before you perform lengthy
printing, check the amount of ink remaining in the ink cartridges.

2. Explain about [EMPTY MODE].

- [STOP]: Printing does not start until the empty ink cartridge has been replaced.
- [COUNT.] : Printing starts and continues until the Sub tank becomes empty.
Whichever in [STOP] or [COUNT.], printing stops when the Sub tank becomes empty.

3. Printing does not stop when a cartridge gets empty. Replace cartridge with new one by the time the Sub
tank becomes empty (about 10 minutes).

7-14

Optimizing printing to match media

- Head height
- Vacuum power
- Bidirectional Adjustment
- Calibration
!! IMPORTANT !!
(1) Head Height
Depending on the ink density of printing job, media may be warped or wrinkled on the platen.
In that case, set the head height [HIGH].
(2) Vacuum Power
Printer, Menu
- [AUTO] : Automatically adjusted to the optimal level for the media width.
- [0~100%]: Set as required power by %.
Roland VersaWorks, Printer Controls menu
- [Strong] : Stronger suction power than the optimal level for the media width.
- [Normal] : Automatically adjusted to the optimal level for the media width. (Same as Printer's [AUTO])
(3) Calibration
Calibration value may not work effectively because the media especially transfer paper has expansion or
shrinkage depending on the environment conditions. If overlap (banding) stands out after transferring to the
textile, increase the calibration value to separate bands.
The followings are referential value for recommended media.
Recommended media Coldenhove, Jetcol HTR-3000 (Generic High Transfer Yield Paper) : -0.10
Coldenhove, Jetcol High Speed (Generic Quick Dry Paper) : -0.10

When the setting was made by RIP software, RIP software's setting is reflected and the printers setting
is ignored.

Preset function
You can group together the settings shown below and save them as a preset.
Preset can be made up to 8 presets.
- SHEET TYPE
- SHEET WIDTH
- SHEET POS.
- ADJUST BI-DIR
- CALIBRATION
- SCAN INTERVAL
- VACUUM POWER
- FULL WIDTH S
- SIDE MARGIN

7-15

Maintenance
Explain following items in reference to the User's Manual
Cleaning print head (Medium Cleaning / Powerful Cleaning)
- Selected heads group ( A B C D )
Cleaning the print heads using the Cleaning Kit
Replacing the Wipers
Replacing the Separating knife
Other cleanings
- Platen
- Cutter Guide
- Grid Rollers
- Pinch Rollers
- Reflective tape
- Sheet sensor
- Mirror for take-up
Disposing of discharged ink in Drain Bottle
The message [CHECK DRAIN BOTTLE] appears when a certain amount of discharged ink collects in the bottle.

- When you dispose of the discharged ink, go to [MENU]>[SUB MENU]>[MAINTENANCE]>[DRAIN BOTTLE]

and press [ENTER] key to reset the count. Otherwise, the message [CHECK DRAIN BOTTLE] will
appear at inappropriate timing.
- Dispose of discharged fluid properly in accordance with the laws in effect in your locate.

When not in use for a prolonged period

When moving the machine
If the period of not in use is within 10 days, [PUMP UP] should be carried out, and if it is over 10 days, [HEAD
WASH] should be done. For completion of [HEAD WASH], unused 8 pcs of Cleaning Cartridges are required.

Others

Explain the action to take when the head carriage stops over the platen in reference to the Users Manual [56 The Print Heads Stopped Moving]. If the head carriage doesnt go back to the standby position by turning
on the sub power again, it is necessary to cap the heads by a user.
When [SERVICE CALL] error is displayed, explain to switch off and on the machine and check what happens
before calling for inquiry. Doing so may solve the problem.

7-16

Consumables Parts and

Replacement Cycle

PARTS NAME

LIFE TIME

Print Head

6 billion shots / nozzle (6,000,000K shots)

* When the Head is replaced, the Damper should be replaced at the
same time.

Wiper

6 months or
Wiping 3,000 times or
Rubbing 100 times
* When the cleaning is done for 500 times, the message for
replacmeent of the Wiper is shown on the LCD.

Carriage Motor

1,500 hours

Cap Top

24 months

Ink Tube

2,000 hours

Sponge for Flushing

24 months

Sponge for Wiper

12 months

Battery

24 months

7-17

7-2 Maintenance Check List

FP-740 Maintenance Check List

Date_:__________________________
User :_____________________________________________
Check Points

Serial Number_:___________________________
Check

Operation Points

Interview the customer

Ask the customer if there is something that he/she is concerned about.

Done

Output / Get Report before maintenance

[Get Report] by Peck, or print both Service Report and History Report.

Done

Check drain bottle

If large amount of ink is discharged in the drain bottle, dispose of it and

give an explanation to the customer. Make sure to reset the dischargedink count.

Good
Dispose

Upgrade the firmware to the latest version

Upgrade the firmware if the installed firmware is not the latest version.

OK

Determine if it should be replaced based on the SHOT COUNT in the

History Report, the test print result and the customer's interview.
Replacemnet cycle : 6 billions shots

Good

Perform manual cleaning by using cleaning stickes and cleaning liquid.

Perform Cleaning

Output the test patterns of BIAS, VERTICAL, HORIZONTAL and BIDIR. DEFAULT to check the error, and perform adjustment if necessary.

Good

Check
Consumable
Parts

Head

Carriage Motor

Determine if it should be replaced based on MOTOR ERROR and

MOTOR HOURS S in the History Report, the motor sounds when
performing a print and the customer's interview. Put grease on the gear
if you replace the motor.
Replacement Cycle : 1,500 hours

Replacement
Done

Reset

Reset

Adjustment Done

Good
Replacement
Done

Reset

Perform
Cleaning

Replacement Done

Wiper

Determine if it should be repalced on the performance of the cleaning or

the period from the time when the Wiper was replaced last time.
Replacement Cycle : 6 months

Cap Top

Determine if it should be replaced based on the performance of the

cleaning or the period from the time when the Cap Top was repalced.
Replacement Cycle : 24 months

Sponge for Flushing

Determine if it should be repalced based on its appearance or the time

period from the last replacemnt.
Replacement Cycle : 24 months

OK

Sponge for Wiper

Determine if it should be replaced based on its appearnace or the time

period from the last replacement.
Replacement Cycle : 6 months

OK

Lithuium Battery

Replacement Cycle : 24 months

Good

Replacement Done

Carriage Belt

Check if the carriage belt doesn't touch the upper end or lower end of
the drive pulley and idle pulley when the head carriage moves in the full
width. Adjust the belt position, if necessary.

Good

Adjustment Done

Pinch Roller

Check if it is not worn out or not dirty, or not deformed. Check if it

rotates smoothly.

Good

Replacement Done

Grid Roller

Remove foreign substances put on it by using a brush.

Done

Reflective Tape

Wipe out ink stains or dirt put on it.

Good

Check printing

Check that there is no problem with the printing operation and

printing result.

Done

Output / Get Report after maintenace

[GET REPORT] by Peck, or print both Service Report and History

Report.

Done

Check
Mechanical
Parts

7-18

Good
Perform
Cleaning

Replacement Done

Perform Cleaning

7-3 Specifications

Main Unit Specification

FP-740
Printing method
Acceptable media widths
Printing width (*1)
Ink cartridges
Type
Colors
Printing resolution (Printing dot resolution)
Distance accuracy(*2)
Interface
Power-saving function
Power supply(*3)

Piezo ink-jet method

710 to 1879 mm (28 to 74 in.)
Maximum 1869 mm (73.6 in.)
Exclusive Sublimation Ink cartridge
Four colors (Cyan, magenta, yellow, and black)
Maximum 720 dpi
Error of less than 0.3% of distance traveled, or 0.3 mm, whichever is greater
Ethernet (10 BASE-T/100 BASE-TX, automatic switching)
Automatic sleep (compliant with the International ENERGY STAR
Office Equipment Program)

Voltage and frequency Printer : AC 100 to 240 V 10%, 50/60 Hz

Take-up unit : AC 100 to 240 V 10%, 50/60 Hz

Required power capacity

Power consumption During operation
Sleep mode
Acoustic noise level During operation
During standby
Dimensions
Weight
Power on (*4)
Environment
Power off
Included items

Printer unit : 2 A, Take-up unit : 0.1 A

Approx. 118 W
Approx. 55 W
62 dB (A) or less (according to ISO 7779)
40 dB (A) or less (according to ISO 7779)
3539 (W) x 758 (D) x 1307 (H) mm (139.4 (W) x 29.9 (D) x 51.5 (H) in.)
267 Kg (589 lb.)
Temperature: 20 to 32C (68 to 89.6 F), humidity: 35 to 80% (no condensation)
Temperature: 5 to 40C (41 to 104 F), humidity: 20 to 80% (no condensation)
Power cords, AC adapter, cable clamps, media reinforcement pipes, paper
pipes, tracking shafts, media flanges, stoppers, media clamps, drain bottle,
replacement blade for separating knife, hexagonal wrenches, head-unit tool,
software RIP, User's Manual, Setup Guide, Roland-PrintServer Network Settings Guide, Roland-PrintServer CD-ROM, cleaning kit,

*1
The length of printing is subject to the limitations of the program.
*2
At Roland PET film, print travel: 1m
Temperature: 25C (77 F), humidity: 50%
*3
Two outlets required for printer and take-up unit.
*4
Environment
Humidity

Use in an operating environment

with this range.

Temperature

7-19