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AP Solution Manager is a central support and system management suite provided to

SAP's customers as part of their license agreement. As an SAP system landscape may
include a large number of installed SAP and non-SAP systems, SAP Solution Manager
is intended to reduce and centralize the management of these systems and end-to-end
business processes.
In such a landscape, SAP Solution Manager is the managing system, and the business
suite applications (e.g. ERP, CRM, BI, EP) are the managed systems. Non-SAP
systems in the landscape can also be covered over the solution life-cycle. Business
processes can also be documented during the entire solution lifecycle, making the
platform an important business platform as well as an IT platform.
SAP Solution Manager 7.1 provides features for use in the IT Support area for
enhancing, automating and improving the management of SAP and non-SAP

Solution Implementation and Template Management

Solution Documentation

Test Management

Change Control Management

IT Service Management

Technical Operations

Business Process Operations

Maintenance Management

Upgrade Management

Custom Code Management

The current version of SAP Solution Manager is SAP Solution Manager 7.1, available
since September 2011.Link to SAP Press Release
On July 28, 2014, Support Package Stack 12 for SAP Solution Manager 7.1 was
released, delivering new innovations for building and running SAP solutions.

Accordingly, the products documentation was updated with new release information for
SAP Solution Manager 7.1 is the foundation of SAPs Two Value Releases Per Year
best practice, as outlined in the White Paper Two Value Releases per Year: How IT
Can Deliver Releases with Tangible Business Value Every Six Months.[2]
SAP Solution Manager 7.1 has been verified as ITIL (IT Infrastructure Library)
compliant in 15 core processes by Pink Elephant.[2]

Availability Management

Capacity Management

Change Management

Event Management

Financial Management

Incident Management

IT Service Continuity Management

Knowledge Management

Problem Management

Release & Deployment Management

Request Fulfillment

Service Asset & Configuration Management

Service Catalog Management

Service Level Management

Service Portfolio Management

Mobile applications for SAP Solution Manager 7.1 are available for iOS and Android
platforms for use with SAP Solution Manager: Mobile Apps for SAP Solution Manager

SAP Business Process Analytics for iPad (iOS)

SAP Solution Manager Dashboards for iPad (iOS)

SAP Incident Management (Android and iOS)

SAP Change Approval (Android and iOS)

SAP Job Progress Monitoring (Android and iOS)

SAP End User Experience Monitoring (Android and iOS)

SAP System Monitoring (Android and iOS)

Some of the claimed benefits of using SAP Solution Manager 7.1 are that it helps:[3]

Support the orchestration of the entire end-to-end customer solution via modeling,
change control, IT service management and a robust monitoring and alerting

Provides simple, web-based user interfaces and management dashboards

Increases efficiency with a new Operations Control Center for central control of
critical operations support tasks

Support the business with business process modeling, reverse business process
documentation, and business process usage analysis and analytics

Provide customers with extended usage rights for support of non-SAP components,
included in the customer SAP Enterprise Support contract