Session Plan

Sector
:
Qualification Title :
Unit of Competency :
Module Title
:
Learning Outcomes:

Tourism
TOURGUIDING SERVICES NC II
RESEARCH INFORMATION RELEVANT TO TOUR ITINERARY
Researching Information Relevant to Tour Itinerary

LO 1 Source Information
A. INTRODUCTION
This module deals with the knowledge, skills and attitudes required to access and research information for developing and completing the itinerary of
the tour package. The tour guide always undertakes this competency whenever the itinerary includes extra-ordinary sites and sights
B. LEARNING ACTIVITIES
LO 1: Source Information
Learning Content

Knowledge of the
components of a
tour product
Working knowledge
of the visitors
profile
Local regulations
and their impact on
the tour itinerary
Industry practices
relevant to sites and
sights
Knowledge of the
visitors interest in
relation to the tour
itinerary

Methods

Presentation

Group discussion o Read chapter 1, pp

1-24, The
Interaction
Philippine Tourism
Demonstration
Industry by
Discussion
Bienvenido
Fieldtrips to
Claravall, 2008
gateway
o
Read chapter 9, pp
terminals &
237-245, The
transport
Tourguide and
companies
Tour Escort by
Bienvenido
Claravall, 2008
o Read chapter 2, pp
27-35, Tourism
and Tourists
Typology, Traits &

Practice

Feedback

Resources

Time

o Answer selfassessment
questions on
page 25
o Answer selfassessment
questions on
page 250
o Answer
exercise
questions on
page 37
o Test on blank
map
o Create
itineraries for

o Discuss proper
and correct
answers for
self-assessment
questions
o Discuss answers
on blank map
o Correct
designed
itineraries with
lecture

Schedules of
airlines,
shipping
companies, bus
and train
Company
policy
Statutory
regulations
Updated/curren
t year Map
Updated
Philippine
travel
Brochures

20 hours

Industry practices in
the packaging of
tour products as
appropriate to
different sectors
Use of electronic
resources for
research
Communication
skills

Characteristics,
and ways to Enjoy
Tourism by Dr.
Romeo D. Lim,
2012
o Familiarize with
local, regional and
national maps
o Discussion on
itinerary designs
for local, regional
and national

local, regional
and national

Flyers &
handouts of
different topics
of discussion
Used airline
tickets
Current
Itinerary of
Domestic
Travel
Philippine
Travel
Guidebooks ie:
Lonely Planet,
Fodors Guide,
Insight Guide,
etc
DOT updated
regional
situationer
reports,
statistics &
marketing plan
Check-in and
check-out
procedures
Transportation
company
Lodging
establishment
Standard
Operating
Procedures
Other visitorrelated
establishments

C. ASSESSMENT PLAN
Written Test
Performance Test
Demonstration and Observation
D. TEACHERS SELF-REFLECTION OF THE SESSION

Session Plan
Sector
:
Qualification Title :
Unit of Competency :
Module Title
:
Learning Outcomes:

Tourism
TOURGUIDING SERVICES NC II
RESEARCH INFORMATION RELEVANT TO TOUR ITINERARY
Researching Information Relevant to Tour Itinerary

LO 2 Arrange Information
B. INTRODUCTION
This module deals with the knowledge, skills and attitudes required to access and research information for developing and completing the itinerary for
the tour package. The tour guide always undertakes this competency whenever the itinerary includes extra-ordinary sites and sights.
B. LEARNING ACTIVITIES
LO 2: Arrange Information
Learning Content

Pro-actively
sourced and wrote a
range of scripts on
different sites and
sights
Use of electronic
resources for
writing
Costing Principles
Technical writing
skills
Communication
skills

Methods

Presentation

Group discussion o Read chapter 9, pp

246-248, The
Interaction
Tourguide and
Demonstration
Tour Escort by
Discussion
Bienvenido
Fieldtrips to
Claravall, 2008
gateway
o
Read chapter 7, pp
terminals &
195-204, The
transport
Tour Operators
companies
and the Tour
Package by
Bienvenido
Claravall, 2008
o Cost Matrix on
Microsoft Excel by
Michael Q. Vilaga

Practice

Feedback

o Answer selfassessment
questions on
page 250
o Create scripts
for each type
of
commentaries
and sites,
sights and
destinations
o Practice
delivery of
scripts
o Answer selfassessment
questions on

o Discuss proper
and correct
answers for
self-assessment
questions
o Correct
grammar and
information on
scripts
o Correct delivery
and tour
guiding
techniques
o Discuss and
review tour
costings and its
components

Resources

Schedules of
airlines,
shipping
companies, bus
and train
Company
policy
Statutory
regulations
Updated/curren
t year Map
Updated
Philippine
travel
Brochures
Flyers &

Time
20 hours

page 205
o Create a
tourpackage
with its
components
and cost

handouts of
different topics
of discussion
Used airline
tickets
Current
Itinerary of
Domestic
Travel
Philippine
Travel
Guidebooks ie:
Lonely Planet,
Fodors Guide,
Insight Guide,
etc
DOT updated
regional
situationer
reports,
statistics &
marketing plan
Check-in and
check-out
procedures
Transportation
company
Lodging
establishment
Standard
Operating
Procedures
Transportation
company
Lodging


C. ASSESSMENT PLAN
Written Test
Performance Test
Demonstration
D. TEACHERS SELF-REFLECTION OF THE SESSION

establishment
Other visitorrelated
establishments

Sector
:
Qualification Title :
Unit of Competency :
Module Title
:
Learning Outcomes:

Session Plan
Tourism
TOURGUIDING SERVICES NC II
MANAGE ARRANGEMENTS FOR VISITORS
MANAGING ARRANGEMENTS FOR VISITORS

LO1. Perform Pre-arrival Checks

LO2. Manage Tour Arrangements
LO3. Resolve Complaints and other emergencies
LO4. Perform post-departure Activities
C. INTRODUCTION
This module covers the knowledge, skills, and attitude required for managing the tour arrangements included in the tour itinerary and making
provisions for additional changes and revisions as contracted by a tour operator or tour organizer.
B. LEARNING ACTIVITIES
LO1. Perform pre-arrival checks
Learning Content

Pre arrival
checks
Resolving
complaints and
other
emergencies
Check-in and
check-out
procedures
o Transportation
company
o Lodging
establishment

Methods

Presentation

Group discussion o Read Information

Sheet 2.1 on Field
Interaction
Operations
Demonstration
o
Introduce
Discussion
Reservation and
Fieldtrips to
Tourguiding forms
gateway
Booking
terminals &
form
transport
Purchase
companies
Order
Service
Voucher
Exchange
Voucher

Practice
o Answer Selfcheck 2.1
o Role Playing
on conduction
reservations
and
negotiations
o Properly fillout forms
Booking form
Purchase
Order
Service
Voucher

Feedback
o Compare your
answers with
the Answers
Key 2.1
o Observe and
correct
procedures

Resources

Schedules of
airlines,
shipping
companies, bus
and train
Company
policy
Statutory
regulations
Updated/curren
t year Map
Updated
Philippine

Time
15 hours

Standard
Operating
Procedures
o Transportation
company
o Lodging
establishment
o Other visitor-related
establishments
Room ratings
and the
schedules of
airlines ,shipping
companies, bus /
train companies
English
language
fluency and
effective
communication
skills
Use of
telephone, fax
and two way
radio
Sensitivity to
both Filipino
mentality and
foreign
mentalities
Safety and
Sanitation
Risk
Management and
emergency
procedures

Airline
Tickets
o Read chapter 4, pp
74-87, Client and
Escort
Psychology by
Marc Mancini,
2001

Exchange
Voucher
Airline
Tickets
o Answer
Discussion
questions on
pgs 88-89
o Answer
Activity 3 on
pgs 92-93

travel
Brochures
Flyers &
handouts of
different topics
of discussion
Used airline
tickets
Current
Itinerary of
Domestic
Travel
Philippine
Travel
Guidebooks ie:
Lonely Planet,
Fodors Guide,
Insight Guide,
etc
DOT updated
regional
situationer
reports,
statistics &
marketing plan
Check-in and
check-out
procedures
Transportation
company
Lodging
establishment
Standard
Operating
Procedures

C. ASSESSMENT PLAN
Interview on the knowledge of tour package components and information relevant the tour itinerary
Written Test
Performance Test
Observation and simulated or actual demonstration
D. TEACHERS SELF-REFLECTION OF THE SESSION

Transportation
company
Lodging
establishment
Other visitorrelated
establishments

Session Plan
Sector
:
Tourism
Qualification Title :
TOURGUIDING SERVICES NC II
Unit of Competency :
MANAGE ARRANGEMENTS FOR VISITORS
Module Title
:
MANAGING ARRANGEMENTS FOR VISITORS
Learning Outcomes:
LO2. MANAGE TOUR ARRANGEMENTS

D. INTRODUCTION
This module covers the knowledge, skills, and attitude required for managing the tour arrangements included in the tour itinerary and making
provisions for additional changes and revisions as contracted by a tour operator or tour organizer.
B. LEARNING ACTIVITIES
LO2. MANAGE TOUR ARRANGEMENTS
Learning Content

Pre arrival
checks
Resolving
complaints and
other
emergencies
Check-in and
check-out
procedures
o Transportation

Methods

Presentation

Group discussion o Read chapter 4, pp

74-87, Client and
Interaction
Escort
Demonstration
Psychology by
Discussion
Marc Mancini,
Fieldtrips to
2001
gateway
o
Read chapter 5, pp
terminals &
98-111, Working
transport
with Hotels by
companies
Marc Mancini,

Practice

Feedback

o Answer
Activity 1, pg
90
Case 1
Case 2
Case 3
Case 4
Case 5
Case 6
o Answer

o Group
discussions on
all case studies
with group
presentations
o Discuss proper
and correct
answers for
self-assessment
questions

Resources

Schedules of
airlines,
shipping
companies, bus
and train
Company
policy
Statutory
regulations

Time
15 hours

o
o
o

company
Lodging
establishment
Standard
Operating
Procedures
Transportation
company
Lodging
establishment
Other visitor-related
establishments
Room ratings
and the
schedules of
airlines ,shipping
companies, bus /
train companies
English
language
fluency and
effective
communication
skills
Use of
telephone, fax
and two way
radio
Sensitivity to
both Filipino
mentality and
foreign
mentalities
Safety and
Sanitation
Risk

2001
o Read chapter 8, pp
206-235, The
Tour Operations
Cycle by
Bienvenido
Claravall, 2008

Activity 1,
pgs 114-115
o Answer
Activity 2, pg
116
o Answer
Activity 3, pg
117
o Answer selfassessment
questions on
page 236

Updated/curren
t year Map
Updated
Philippine
travel
Brochures
Flyers &
handouts of
different topics
of discussion
Used airline
tickets
Current
Itinerary of
Domestic
Travel
Philippine
Travel
Guidebooks ie:
Lonely Planet,
Fodors Guide,
Insight Guide,
etc
DOT updated
regional
situationer
reports,
statistics &
marketing plan
Check-in and
check-out
procedures
Transportation
company
Lodging

Management and
emergency
procedures

C. ASSESSMENT PLAN
Interview on the knowledge of tour package components and information relevant the tour itinerary
Written Test
Performance Test
Observation and simulated or actual demonstration
D. TEACHERS SELF-REFLECTION OF THE SESSION

establishment
Standard
Operating
Procedures
Transportation
company
Lodging
establishment
Other visitorrelated
establishments

Session Plan
Sector
:
Tourism
Qualification Title :
TOURGUIDING SERVICES NC II
Unit of Competency :
MANAGE ARRANGEMENTS FOR VISITORS
Module Title
:
MANAGING ARRANGEMENTS FOR VISITORS
Learning Outcomes:
LO3. RESOLVE COMPLAINTS AND OTHER EMERGENCIES

E. INTRODUCTION
This module covers the knowledge, skills, and attitude required for managing the tour arrangements included in the tour itinerary and making
provisions for additional changes and revisions as contracted by a tour operator or tour organizer.
B. LEARNING ACTIVITIES
LO3. RESOLVE COMPLAINTS AND OTHER EMERGENCIES
Learning Content

Pre arrival
checks
Resolving
complaints and
other
emergencies
Check-in and
check-out
procedures
o Transportation
company

Methods

Presentation

Group discussion o Read chapter 8, pp

164-175,
Interaction
Expecting the
Demonstration
Unexpected by
Discussion
Marc Mancini,
Fieldtrips to
2001
gateway
terminals &
transport
companies

Practice

Feedback

o Answer
Activity 1, pg
90
Case 1
Case 2
Case 3
Case 4
Case 5
Case 6
Case 7
Case 8

Group
discussions on
all case studies
with group
presentations

Resources

Schedules of
airlines,
shipping
companies, bus
and train
Company
policy
Statutory
regulations
Updated/curren

Time
20 hours

o Lodging
establishment
Standard
Operating
Procedures
o Transportation
company
o Lodging
establishment
o Other visitor-related
establishments
Room ratings
and the
schedules of
airlines ,shipping
companies, bus /
train companies
English
language
fluency and
effective
communication
skills
Use of
telephone, fax
and two way
radio
Sensitivity to
both Filipino
mentality and
foreign
mentalities
Safety and
Sanitation
Risk
Management and

Case 9
Case
10
Case
11
Case
12

t year Map
Updated
Philippine
travel
Brochures
Flyers &
handouts of
different topics
of discussion
Used airline
tickets
Current
Itinerary of
Domestic
Travel
Philippine
Travel
Guidebooks ie:
Lonely Planet,
Fodors Guide,
Insight Guide,
etc
DOT updated
regional
situationer
reports,
statistics &
marketing plan
Check-in and
check-out
procedures
Transportation
company
Lodging
establishment

emergency
procedures

C. ASSESSMENT PLAN
Interview on the knowledge of tour package components and information relevant the tour itinerary
Written Test
Performance Test
Observation and simulated or actual demonstration
D. TEACHERS SELF-REFLECTION OF THE SESSION

Standard
Operating
Procedures
Transportation
company
Lodging
establishment
Other visitorrelated
establishments

Session Plan
Sector
:
Tourism
Qualification Title :
TOURGUIDING SERVICES NC II
Unit of Competency :
MANAGE ARRANGEMENTS FOR VISITORS
Module Title
:
MANAGING ARRANGEMENTS FOR VISITORS
Learning Outcomes:
LO4. PERFORM POST-DEPARTURE ACTIVITIES

F. INTRODUCTION
This module covers the knowledge, skills, and attitude required for managing the tour arrangements included in the tour itinerary and making
provisions for additional changes and revisions as contracted by a tour operator or tour organizer.
B. LEARNING ACTIVITIES
LO4. PERFORM POST-DEPARTURE ACTIVITIES
Learning Content

Performed post
departure
activities
Check-in and
check-out
procedures
o Transportatio
n company
o Lodging
establishmen
t

Methods

Presentation

Practice

Group discussion o Introduce Post

o Practice on
Departure forms
Construction
Interaction
o Incident
s of Incident
Demonstration
Reports and
reports
Discussion
Tour
o
Tour
Fieldtrips to
Evaluations
Evaluations
gateway
o
Practice
o
Liquidations
terminals &
simple
transport
liquidations
companies
on daily
expenses

Feedback
Group
discussions with
corrections

Resources

Schedules of
airlines,
shipping
companies, bus
and train
Company
policy
Statutory
regulations
Updated/curren

Time
10 hours

Standard
Operating
Procedures
o Transportation
company
o Lodging
establishment
o Other visitorrelated
establishments
Room ratings
and the
schedules of
airlines ,shipping
companies, bus /
train companies
English
language
fluency and
effective
communication
skills
Use of
telephone, fax
and two way
radio
Sensitivity to
both Filipino
mentality and
foreign
mentalities
Safety and
Sanitation
Risk
Management and
emergency

t year Map
Updated
Philippine
travel
Brochures
Flyers &
handouts of
different topics
of discussion
Used airline
tickets
Current
Itinerary of
Domestic
Travel
Philippine
Travel
Guidebooks ie:
Lonely Planet,
Fodors Guide,
Insight Guide,
etc
DOT updated
regional
situationer
reports,
statistics &
marketing plan
Check-in and
check-out
procedures
Transportation
company
Lodging
establishment

procedures

C. ASSESSMENT PLAN
Interview on the knowledge of tour package components and information relevant the tour itinerary
Written Test
Performance Test
Observation and simulated or actual demonstration
D. TEACHERS SELF-REFLECTION OF THE SESSION

Standard
Operating
Procedures
Transportation
company
Lodging
establishment
Other visitorrelated
establishments

Session Plan
Sector
:
Tourism
Qualification Title :
TOURGUIDING SERVICES NC II
Unit of Competency :
ACCOMPANY AND GUIDE VISITORS IN ACCORDANCE WITH THE TOUR ITINERARY
Module Title
:
ACCOMPANYING AND GUIDING VISITORS IN ACCORDANCE WITH THE TOUR ITINERARY
Learning Outcomes:
LO1. PERFORM PRE-ARRIVAL ACTIVITIES
G. INTRODUCTION
This unit covers the knowledge and skills required for accompanying and guiding visitors, perform safety practices and resolve complaints and other
emergencies in locality as contracted by a tour operator or local organization.
B. LEARNING ACTIVITIES
LO1. PERFORM PRE-ARRIVAL ACTIVITIES
Learning Content

Performed prearrival activities

Resolved
complaints and
other
emergencies
Tourism
services and
local facilities

Methods

Presentation

Practice

Group discussion o Read chapter 9, pp o Answer

182-199, Creating
Activity 1, pg
Interaction
the Tour by Marc
202
Demonstration
Mancini,
2001
o
Answer
Discussion
Activity 3, pg
Fieldtrips to
204
gateway
o Answer
terminals &
Activity 4, pg
transport
205
companies

Feedback
o Group
discussions on
all case studies
with group
presentations
o Correct and
Finalize mock
tour

Resources

Schedules of
airlines,
shipping
companies, bus
and train
Company
policy
Statutory

Time
10 hours

of interest to
visitors
(currency
exchange
locations, tour
booking offices,
accommodation,
attractions,
banks, dry
cleaners,
medical
facilities)
Knowledge of
the form of
government or
geo-politics but
not political
ideas
Ability to speak
fluently In
English and the
local dialects
Ability to use
office equipment

o Design a local
Tour package
which will be
used for the
mock tour

regulations
Updated/curren
t year Map
Updated
Philippine
travel
Brochures
Flyers &
handouts of
different topics
of discussion
Used airline
tickets
Current
Itinerary of
Domestic
Travel
Philippine
Travel
Guidebooks ie:
Lonely Planet,
Fodors Guide,
Insight Guide,
etc
DOT updated
regional
situationer
reports,
statistics &
marketing plan
Check-in and
check-out
procedures
Transportation
company

C. ASSESSMENT PLAN
Interview on the knowledge of tour package components and information relevant the tour itinerary
Written Test
Performance Test
Observation and simulated or actual demonstration
D. TEACHERS SELF-REFLECTION OF THE SESSION

Lodging
establishment
Standard
Operating
Procedures
Transportation
company
Lodging
establishment
Other visitorrelated
establishments

Sector
:
Qualification Title :
Unit of Competency :
Module Title
:
Learning Outcomes:
LO2. GUIDE TOURIST

Session Plan
Tourism
TOURGUIDING SERVICES NC II
ACCOMPANY AND GUIDE VISITORS IN ACCORDANCE WITH THE TOUR ITINERARY
ACCOMPANYING AND GUIDING VISITORS IN ACCORDANCE WITH THE TOUR ITINERARY

H. INTRODUCTION
This unit covers the knowledge and skills required for accompanying and guiding visitors, perform safety practices and resolve complaints and other
emergencies in locality as contracted by a tour operator or local organization.
B. LEARNING ACTIVITIES
LO2. GUIDE TOURIST
Learning Content

Preparation for
Guided tours
Prepare for
arrival of guest
Resolved
complaints and
other

Methods

Presentation

Practice

Feedback

Group discussion o Read chapter 9, pp o Practice tour

o Tourguide
182-199, Creating
guiding
Mock tour
Interaction
the Tour by Marc
techniques
Evaluation
Demonstration
Mancini,
2001
with
proper
Form
Discussion
commentaries
Fieldtrips to
o
Execute Mock
gateway
Tour Design
terminals &

Resources

Schedules of
airlines,
shipping
companies, bus
and train
Company
policy

Time
20 hours

emergencies
Ability to speak
fluently In
English and the
local dialects
Ability to use
office equipment

transport
companies

Statutory
regulations
Updated/curren
t year Map
Updated
Philippine
travel
Brochures
Flyers &
handouts of
different topics
of discussion
Used airline
tickets
Current
Itinerary of
Domestic
Travel
Philippine
Travel
Guidebooks ie:
Lonely Planet,
Fodors Guide,
Insight Guide,
etc
DOT updated
regional
situationer
reports,
statistics &
marketing plan
Check-in and
check-out
procedures
Transportation

C. ASSESSMENT PLAN
Interview on the knowledge of tour package components and information relevant the tour itinerary
Written Test
Performance Test
Observation and simulated or actual demonstration
D. TEACHERS SELF-REFLECTION OF THE SESSION

company
Lodging
establishment
Standard
Operating
Procedures
Transportation
company
Lodging
establishment
Other visitorrelated
establishments

Session Plan
Sector
:
Tourism
Qualification Title :
TOURGUIDING SERVICES NC II
Unit of Competency :
ACCOMPANY AND GUIDE VISITORS IN ACCORDANCE WITH THE TOUR ITINERARY
Module Title
:
ACCOMPANYING AND GUIDING VISITORS IN ACCORDANCE WITH THE TOUR ITINERARY
Learning Outcomes:
LO3. DELIVER INFORMATION AND COMMENTARIES

I. INTRODUCTION
This unit covers the knowledge and skills required for accompanying and guiding visitors, perform safety practices and resolve complaints and other
emergencies in locality as contracted by a tour operator or local organization.
B. LEARNING ACTIVITIES
LO3. DELIVER INFORMATION AND COMMENTARIES
Learning Content

Resolved
complaints and other
emergencies
General

Methods

Presentation

Practice

Group discussion o Read chapter 9, pp o Practice tour

182-199, Creating
guiding
Interaction
the
Tour
by
Marc
techniques
Demonstration
Mancini, 2001
with proper
Discussion

Feedback
o Tourguide
Mock tour
Evaluation
Form

Resources

Schedules of
airlines,
shipping
companies, bus

Time
20 hours

knowledge of the
Philippines and its
regions including:
o Climate
(weather
patterns
including any
extreme
conditions,
impact of
climate on
lifestyle, stories
associated with
climate in a
local area)
o Geography and
geology (major land
formations/landmar
ks/natural
attractions and their
key features for
both Philippines
and local region)
o History (historical
development of
Philippines and the
local region, major
historical events
and prominent
individuals, key
dates, overview of
Philippine
indigenous history)
o Architecture (major
styles and their
proponents, key
buildings and

Fieldtrips to
gateway
terminals &
transport
companies

commentaries
o Execute Mock
Tour Design

and train
Company
policy
Statutory
regulations
Updated/curren
t year Map
Updated
Philippine
travel
Brochures
Flyers &
handouts of
different topics
of discussion
Used airline
tickets
Current
Itinerary of
Domestic
Travel
Philippine
Travel
Guidebooks ie:
Lonely Planet,
Fodors Guide,
Insight Guide,
etc
DOT updated
regional
situationer
reports,
statistics &
marketing plan

structures both in
Philippines and the
local area)
Cultural elements
(overview of
indigenous cultures
within the
Philippines,
different cultures
within the
Philippines and the
local area, cultural
activities, local
customs)
Art,
theatre, music and
literature (key
performers, writers
and artists, major
works by the
Filipinos, major
cultural events)
Religion (religious
make-up for
Filipinos and the
local area, religious
practices)
Natural
environment and
tourism (how the
environment is a
tourism asset,
impacts of tourism
on the environment,
land management in
Philippines
including the role of

Check-in and
check-out
procedures
Transportation
company
Lodging
establishment
Standard
Operating
Procedures
Transportation
company
Lodging
establishment
Other visitorrelated
establishments

National Parks).
Flora
and fauna
(overview of native
flora and fauna,
their characteristics
and key locations)
Govern
ment and politics
(general structure,
political parties,
major political
figures, current
political issues)
Transpor
t (main transport
systems, usage of
different forms of
transport across
Philippines,
historical
development of
different forms of
transport)
Agricult
ure (Philippines
history as a primary
producer, key
products of the
Philippines, current
issues)
Science and
technology
(Philippine
contribution both
past and present,
prominent

o
o
o

individuals, key
discoveries)
Sport (main
Filipinos sporting
activities,
Philippines sporting
record, local
sporting focus,
sporting facilities,
sporting
comparisons with
other countries or
areas)
Economy (overview
of current state of
the economy, key
features of the local
economy and local
industry).
Trade (Philippines
key exports and its
main trading
partners)
Education
(overview of school
and higher
education systems,
comparisons of
systems to those of
other countries)
Food (Local dishes
and produce)
Local wines and
spirits
Lifestyle (key
features of the dayto-day living

patterns of
Philippines and
local people, family
and social customs)
o Shopping (key
locations, local
products)
o Tourism services
and local facilities
of interest to
visitors (currency
exchange locations,
tour booking
offices,
accommodation,
attractions, banks,
dry cleaners,
medical facilities)
o Current events in
Philippines and the
local region
Knowledge of the form
of government or geopolitics but not political
ideas
Ability to speak
fluently In English and
the local dialects
Ability to use office
equipment
C. ASSESSMENT PLAN
Interview on the knowledge of tour package components and information relevant the tour itinerary
Written Test
Performance Test
Observation and simulated or actual demonstration

D. TEACHERS SELF-REFLECTION OF THE SESSION

Session Plan
Sector
:
Tourism
Qualification Title :
TOURGUIDING SERVICES NC II
Unit of Competency :
ACCOMPANY AND GUIDE VISITORS IN ACCORDANCE WITH THE TOUR ITINERARY
Module Title
:
ACCOMPANYING AND GUIDING VISITORS IN ACCORDANCE WITH THE TOUR ITINERARY
Learning Outcomes:
LO4. RESOLVE COMPLAINTS AND OTHER EMERGENCIES

J. INTRODUCTION
This unit covers the knowledge and skills required for accompanying and guiding visitors, perform safety practices and resolve complaints and other
emergencies in locality as contracted by a tour operator or local organization.
B. LEARNING ACTIVITIES
LO4. RESOLVE COMPLAINTS AND OTHER EMERGENCIES
Learning Content

Resolved complaints
and other
emergencies

Methods

Presentation

Practice

Group discussion Read chapter 9, pp

o Practice
182-199,
Creating
the
emergency or
Interaction
Tour by Marc
unexpected
Demonstration

Feedback
o Tourguide
Mock tour
Evaluation

Resources

Time

Schedules of
airlines,
shipping

10 hours

Discussion
Ability to speak
Fieldtrips to
fluently In English
and the local dialects
gateway
terminals &
Ability to use office
transport
equipment
companies

Mancini, 2001

situations
o Execute Mock
Tour Design

Form

companies, bus
and train
Company
policy
Statutory
regulations
Updated/curren
t year Map
Updated
Philippine
travel
Brochures
Flyers &
handouts of
different topics
of discussion
Used airline
tickets
Current
Itinerary of
Domestic
Travel
Philippine
Travel
Guidebooks ie:
Lonely Planet,
Fodors Guide,
Insight Guide,
etc
DOT updated
regional
situationer
reports,
statistics &
marketing plan

C. ASSESSMENT PLAN
Interview on the knowledge of tour package components and information relevant the tour itinerary
Written Test
Performance Test
Observation and simulated or actual demonstration
D. TEACHERS SELF-REFLECTION OF THE SESSION

Check-in and
check-out
procedures
Transportation
company
Lodging
establishment
Standard
Operating
Procedures
Transportation
company
Lodging
establishment
Other visitorrelated
establishments

Session Plan
Sector
:
Tourism
Qualification Title :
TOURGUIDING SERVICES NC II
Unit of Competency :
ACCOMPANY AND GUIDE VISITORS IN ACCORDANCE WITH THE TOUR ITINERARY
Module Title
:
ACCOMPANYING AND GUIDING VISITORS IN ACCORDANCE WITH THE TOUR ITINERARY
Learning Outcomes:
LO5. PERFORM POST DEPARTURE ACTIVITIES

K. INTRODUCTION
This unit covers the knowledge and skills required for accompanying and guiding visitors, perform safety practices and resolve complaints and other
emergencies in locality as contracted by a tour operator or local organization.
B. LEARNING ACTIVITIES

LO5. PERFORM POST DEPARTURE ACTIVITIES

Learning Content

Resolved complaints
and other
emergencies
Performed departure
and post-departure
activities
Ability to speak
fluently In English
and the local dialects
Ability to use office
equipment

Methods
Group discussion
Interaction
Demonstration
Discussion
Fieldtrips to
gateway
terminals &
transport
companies

Presentation

Practice

Feedback

Read chapter 9, pp
o Practice post- o Tourguide
182-199, Creating the
departure
Mock tour
Tour by Marc
activites
Evaluation
Mancini, 2001
o Execute Mock
Form
Tour Design

Resources

Schedules of
airlines,
shipping
companies, bus
and train
Company
policy
Statutory
regulations
Updated/curren
t year Map
Updated
Philippine
travel
Brochures
Flyers &
handouts of
different topics
of discussion
Used airline
tickets
Current
Itinerary of
Domestic
Travel
Philippine
Travel
Guidebooks ie:
Lonely Planet,
Fodors Guide,
Insight Guide,

Time
10 hours

C. ASSESSMENT PLAN
Interview on the knowledge of tour package components and information relevant to the tour itinerary
Written Test
Performance Test
Observation and simulated or actual demonstration
D. TEACHERS SELF-REFLECTION OF THE SESSION

etc
DOT updated
regional
situationer
reports,
statistics &
marketing plan
Check-in and
check-out
procedures
Transportation
company
Lodging
establishment
Standard
Operating
Procedures
Transportation
company
Lodging
establishment
Other visitorrelated
establishments