Beruflich Dokumente
Kultur Dokumente
CULVER
(720) 431-9516
lauraculver@comcast.net
PROFESSIONAL EXPERIENCE
INTUIT, Englewood, Colorado, February 2011-July 2014
Senior Learning Consultant (Laid off)
Managed a business unit software build process initiative that increased inside sales results and completion compliance
Built a business unit leadership curriculum from the ground-up for front-line sales leaders to improve management skills
Developed hybrid e-learning events that included instructor-led course wrappers to increase content application
Built a sales compensation e-learning module to increase core understanding of how compensation is calculated
Mentored and coached team to build instructional design/facilitation skills
Facilitated pilot and train-the-trainer sessions to ensure successful learning outcomes
Participated as a TedX Intuit Salon event speaker (inaugural event)
Provided quality control of all outgoing content deliverables including editing, look and feel, voice, and media choice
Built a variety of sales product training courses, new hire orientation, and on-going sales effectiveness courses
Received multiple recognition awards for outstanding work
CHARTER COMMUNICATIONS/STATERA/DIRECTV, Denver, Colorado, November 2009-December 2010
Instructional Design Consultant (Contract roles)
Designed technical e-learning solutions for installation technicians to increase Ethernet, digital video and wireless
solutions knowledge and skills
Designed a comprehensive Account Manager e-learning curriculum to teach core skills for a newly developed role
Designed Local Leads Expert Initial Sales Training e-learning solutions to shorten on-boarding time
Worked closely with stakeholders to identify training gaps; worked with SMEs to obtain/verify content accuracy
AIMCO, Denver, Colorado, April 2008-October 2009
Instructional Designer III (Laid off)
Managed a company-wide interviewing and selection training initiative that increased hiring effectiveness by 80%
Managed a company-wide on-boarding re-design initiative; created e-learning and instructor-led content to increase
consistency of content and delivery
Reduced time sheet errors and compliance issues by 90% with a comprehensive e-learning time sheet compliance training
which included how to demonstrations
Increased lease renewals 25% by developing a comprehensive telephone sales curriculum
AURORA LOAN SERVICES, A division of Lehman Brothers, Littleton, Colorado, December 2006-April 2008
Sr. Sales Trainer/Instructional Designer (Business closed)
Developed self-study, pre-work modules to teach complex content for newly hired Account Executives
Reduced help desk inquiries by 30% with a proprietary systems job aids for Account Executives and mortgage brokers
Facilitated account executive on-boarding sessions; revamped content to increase Account Executive competence
Designed a HUD-1 advanced training solution, which included simulation activities to help Loan Processors correctly
balance a HUD-1 statement
LAURA E. CULVER
(720) 431-9516
lauraculver@comcast.net
TECHNICAL SKILLS
Articulate Suite/Storyline
Captivate
Camtasia
InDesign
Plateau LMS (Administrator/User)
MS Office Suite
Photoshop
Audacity
SnagIt
ADDIE/Kilpatrick model use
EDUCATION/CERTIFICATIONS