Moviri Integration For BMC Capacity Optimization 1.2.03 - HP BSM - User's Guide

Moviri Integration for BMC Capacity
Optimization - HP BSM Users Guide

Version: 1.2.03
Moviri S.p.A.
Via Schiaffino 11 - 20158 Milano - Italy
Phone: +39 02 495170 01, fax: +39 02 70059905
E-mail: info@moviri.com Web: www.moviri.com
Moviri Integration for BMC Capacity Optimization - HP BSM Users Guide
Moviri Integration for BMC Capacity Optimization - HP BSM

Users Guide
1
Overview of the Integration ...................................................................................................................... 3
Requirements ............................................................................................................................................ 4
Installation ................................................................................................................................................. 5
Datasource Check and Configuration ........................................................................................................ 9
Connector configuration .......................................................................................................................... 11
Troubleshooting....................................................................................................................................... 14
Appendix A. Configuration and Business Metrics Mapping .................................................................... 15
Appendix B. Lookup Fields ....................................................................................................................... 17
Appendix C. Object Relationships ............................................................................................................ 18
10 Appendix D. Legal Notices ....................................................................................................................... 19
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Website: www.moviri.com
Email: info@moviri.com
Overview of the Integration
Moviri Integration for BMC Capacity Optimization HP BSM is an additional component for the BMC
Capacity Optimization product.
It allows collecting information from HP Business Service Management (BSM) tool and it is able to extract
and summarize business KPIs associated with applications and business processes measurements.
All collected data can be managed using BMC Capacity Optimization, in order to:
Analyze business KPIs over the entire environment and in individual domains
Analyze and correlate business drivers metrics with performance data
Perform extrapolation analysis and evaluate service times.
Perform business drivers metrics forecasting
The connector supports configuration parameters that allow application, transaction flows, and business
drivers filtering, historical recovery, limiting data volume processed in a single run, specifying data
resolution and many others settings.
The documentation is targeted at BCO administrators, in charge of configuring and monitoring the
integration between BCO and HP BSM.
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Requirements
2.1
Official name of data source software
2.2
HP Business Service Management (BSM)
Supported versions of BMC Capacity Optimization
2.3
BMC Capacity Optimization 4.5 - SP1 (4.5.00.01)

BMC Capacity Optimization 4.5 - CP1 (4.5.01.01)
BMC Capacity Optimization 4.5 SP2 (4.5.02.00)
BMC Capacity Optimization 4.5 SP2 (4.5.03.00)
BMC Capacity Optimization 9.0 SP1 (9.0.01.00) and later Service Packs
BMC Capacity Optimization 9.5 (9.5.00) and later Service Packs
Supported versions of data source software
HP Business Service Management Version 9
For different version of data source software please contact Moviri (www.moviri.com)
or BMC Support (http://www.bmc.com/support).
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Installation
This section provides the information needed to download and install the Moviri Integration for BCO - HP
BSM additional component. The installation procedure is quick and easy, as it relies on the patching
mechanism provided by BCO under the section ADMINISTRATION >SYSTEM >Maintenance.1
3.1
Preparing for installation
Before you can install the service pack, you must have previously installed one of the versions of BMC
Capacity Optimizations listed in Section 2.2.
3.2
Downloading the additional component
The Additional Component File can be downloaded from the BMC Electronic Product Distribution site2 and
consists of the following archive:
Moviri Integration Version 1.2.03 for BMC Capacity Optimization - HP BSM.zip
3.3
Installing the additional component
To install the additional component, follow these steps:

1. Access the BCO Console
2. Navigate to Administration > System > Maintenance activities
3. Upload the Additional Component File (as shown in Figure 1).
Figure 1: Upload Additional Component File
Official documentation about this can be found in the BMC Capacity Optimization Administration Guide in PDF Format or online at
https://docs.bmc.com/docs/display/public/bcmco90/Maintenance
2
http://www.bmc.com/support/downloads-patches
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4. Read the End User License Agreement. If the terms are accepted, please click on the Yes, I Accept
button as shown in Figure 2: End User License Agreement and Figure 3: End User License
Agreement Acceptance) in order to proceed with the installation. Otherwise, the installation
procedure will stop.
Figure 2: End User License Agreement
Figure 3: End User License Agreement Acceptance

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5. Select the BCO scheduler instances on which the additional component shall be installed. Although
it is possible to install it on any combination of BCO schedulers, it is suggested to perform the
installation on all ETL-Engines (i.e. their scheduler instances), so that tasks configured to use
"Moviri Integration for BCO - HP BSM" can be executed on any of them. Please do not install the
additional component on non-ETL Engine schedulers (e.g. BCO Application Server not installed in
AS+EE configuration)
Figure 4: Scheduler Instance selection
6. A successful execution will result in a green line in the Additional components table.
Figure 5: Successful outcome of the patching operation
7. It is possible (and recommended, in case of unsuccessful outcome, e.g. a yellow WARNING line) to
inspect the deployment log, which can be done by clicking on the icon highlighted in Figure 6. This
opens a new page in which the various executions are listed; for each of these lines the detailed log
(containing, when applicable, a backup version of any replaced files) can be downloaded (as shown
in Figure 7)
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Figure 6: Access to ETL Deployment Log
Figure 7: Deployment Logs page
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Datasource Check and Configuration
4.1
Preparing to connect to the data source software
In order to make data available to third party solutions, HP BSM provides a set of Web Service APIs which
enables various degrees of interaction with the tool.
The integration between BCO and HP Business Service Management takes advantage of the Generic Data
Engine Open API. This API can be configured directly in HP BSM user interface, section Admin > Platform >
Setup and Maintenance > Infrastructure Settings. Once in the section:
Select Foundations.
Select Generic Data Engine Open API.
In the Generic Data Engine Open API - Generic Data Engine Open API Settings table, locate:
o Maximum Rows. You can adjust this setting in accordance to enterprises HP BSM
Administrators policies, Moviri Integration for BCO HP BSM will be able to handle
queries in chunks if needed.
o Enable Open API. Enable
The connector uses a BSM configured account to perform the data extraction. Such user must be granted
either of the following roles
System Viewer
Superuser
Figure 8 HP BSM Permissions
4.2
General functioning of the Connector
Moviri Integration for BCO HP BSM extracts End User Monitoring data from HP BSM. HP BSM performs
two types of end user monitoring:
Active, also called synthetic, with the usage of Business Process Monitors (BPMs): software robots
perform actions on monitored services at scheduled time interval from various location
Passive with the usage of Real User Monitors (RUMs): actual users transactions are collected using
network recording techniques
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The connector is able to extract volume, availability and performance (response times) measurements for
both types of monitoring.
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Connector configuration
There are two sections (tabs) in the ETL run configuration page where the behaviour of Moviri Integration
for BCO - HP BSM can be specified:
5.1
HP BSM EUM - Settings

HP BSM EUM - Data Selection
HP BSM EUM - Settings
The ETL needs the web service API URL in order to successfully connect to HP Business Service
Management.
The URL has the following format:
http://<BSM server name>[:<port>]/<end_point>
Port can be typically omitted by default, since it is standard http 80 port. The default end point is
/topaz/gdeopenapi/services/GdeWsOpenAPI
API access can be tested with a standard browser composing an example query like the following:
http://yourserver/topaz/gdeopenapi/GdeOpenApi?method=getData&user=admin&password=password&q
uery=select application_name as ApplicationName,transaction_name as
TransactionName,AVG(tot_server_time) from rum_trans_t where time_stamp>=1304197200 and
time_stamp<1306702800
Figure 9 Connection Settings
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5.2
HP BSM EUM - Data Selection
Figure 10 Data Selection
5.2.1 Metric Classes

The data extraction is configurable in terms of degree of information to be transferred from HP BSM. Eight
metric classes can be selectively enabled or disabled according to the depth of capacity and performance
analyses needed in the BCO tool.
RUM Pages Basic: basic statistics on page volumes and performances (response time) for single
pages captured by BSM RUM Engines
RUM Pages Breakdown: response times breakdown in sub-components (network, server, client)
RUM Transaction Basic: basic statistics on transaction volumes, availability and performances
(response time) for single transactions captured by BSM RUM Engines
RUM Transaction Breakdown: response times breakdown in sub-components (network, server,
client)
BPM Availability Basic: basic statistics on transaction volumes and availability for single transactions
performed by BSM BPM Agents
BPM Availability Breakdown: availability breakdown in terms of classification of measured response
time with respect to configured thresholds in BSM (good, warning, critical)
BPM Performance Basic: basic statistics on transaction performances (response time) for single
transactions performed by BSM BPM Agents
BPM Performance Breakdown: response times breakdown in sub-components (network, server,
client)
5.2.2 Blacklists and Whitelists

In addition to metric classes configuration, single entities can be configured to be explicitly included or
excluded during the data processing.
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Application: BSM Applications

Page Name: Page Names as recognized by BSM RUM Engines
Page URL: Page URLs (used only if BSM RUM Engines cannot assign a Page Name to the tracked
page, i.e. Page Name = Unconfigured)
Transaction: Name of BSM or BPM Transaction
Transaction Flow (Profile): Name of BPM Transaction Flow (also called Business Profile)
When specifying entities to be included wildcards can be used (e.g. Application like EComm*), while
entities to be excluded need to be fully specified (e.g. Transaction <> MyTransaction).
Section
Property Name
Value Type
Required?
Default
Notes
BSM Connection
HP BSM EUM
Settings
HP BSM Host
String
Yes
Username
String
Yes
Password
String
Yes
Relative path to Generic

Data Engine Open API on
BSM host
String
Yes
Default end-point as
described in Par. 0
Data Selection
Resolution
Selection
Yes
Default last counter
String
Yes
Maximum number of days

for single task execution
Integer
No
5 Minutes
Sets default timestamp to use when ETL

executed for the first time (or all
lastcounters are explicitly deleted)
HP BSM EUM
Data Selection
Metric Classes
Selection
Data granularity to use to import data

(5min and Hour supported)
-1
Yes
Sets the maximum time-interval to

import in a single extraction (since
lastcounter)
Sets which metric classes to import
Data Selection - Whitelists
HP BSM EUM
Data Selection
(advanced)
BSM Applications
String
No
RUM Page Names
String
No
RUM Page URLs
String
No
Transaction Names
String
No
Transaction Flows (Profiles)
String
No
BSM Applications
String
No
RUM Page Names
String
No
RUM Page URLs
String
No
Transaction Names
String
No
Transaction Flows (Profiles)
String
No
; separated list of expressions that will

be used to restrict the scope of imported
entities. * wildcard is accepted (e.g.
Ecomm*)
Data Selection - Blacklists
HP BSM EUM
Data Selection
(advanced)
; separated list of entities that are not

to be extracted by the connector.
Wildcards not accepted.
Table 1: Configuration Properties
The configuration properties described apply to BCO version 9. Properties presented in BCO 4.5 are similar.
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Troubleshooting
The status of the ETLs can be quickly verified from the list under ADMINISTRATION >SCHEDULER >ETL tasks,
as in Figure 16.
Figure 11 ETL List example
As shown in the online Administration Guide3, three exit statuses exist for BCO tasks:
OK - The ETL task completed successfully.

WARNING - It can be generated by a large number of causes (missing or corrupted data, etc.), for
which a complete stop of the ETL is not considered necessary.
FAILED - The ETL task was aborted, due for example to a network failure or a bad configured
parameter that could prevent an ETL from connecting to a database or mounting a network folder.
In case of a FAILED run, the log file can be accessed from the BCO web interface as shown in Figure below.
Figure 12 ETL Log
https://docs.bmc.com/docs/display/public/bcmco90/Managing+ETL+tasks
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Appendix A. Configuration and Business Metrics Mapping
The table in the present section lists all the mappings between the BSM data model and BCO entities and
metrics.
First level items are BSM applications mapped to BCO Web Business Driver
Second level entities (BCO sub-resources) are:
o For RUM Pages: the page name if categorized by BSM RUM Engines, the page URL
otherwise
o For RUM Transactions: the transaction name
o For BPM Transactions: the concatenation of transaction flow name (also called Business
Process Profile) and transaction name
BSM Exposed
Table
trans_t
trans_t
trans_t
trans_t
trans_t
trans_t
trans_t
trans_t
trans_t
trans_t
trans_t
trans_t
trans_t
trans_t
trans_t
trans_t
trans_t
trans_t
trans_t
trans_t
trans_t
Expression on table column(s)
BCO Metric
application_id
application_name
szBTFName+":"+szTransactionName
avg(u_iWNetTime)
avg(u_iWFirstBufTime)
avg(u_iWRetryTime)
avg(u_iWServerTime)
avg(u_iWConnectionTime)
avg(u_iSize)
avg(dResponseTime)
avg(u_iWDnsTime)
avg(u_iWDownloadTime)
sum(Tot_ok_Hits)
sum(u_iStatus)+sum(Tot_ok_Hits)+sum(Tot_minor_Hits)+sum(Tot_critical_Hits)
sum(Tot_critical_Hits)
application_id
sum(Tot_ok_Hits)+sum(Tot_minor_Hits)+sum(Tot_critical_Hits)
sum(Tot_minor_Hits)
sum(u_iStatus)
'SYNTHETIC'
sum(Tot_ok_Hits)+sum(Tot_minor_Hits)+sum(Tot_critical_Hits)
DS_WKLDNM
WKLDNM
TRANNM
BYTRAN_NETWORK_TIME_C
BYTRAN_FRSTBUF_TIME_C
BYTRAN_RETRY_TIME_C
BYTRAN_SERVER_TIME_C
BYTRAN_CONNECT_TIME_C
BYTRAN_SIZE_C
BYTRAN_RESPONSE_TIME
BYTRAN_DNS_TIME_C
BYTRAN_DWNLD_TIME_C
BYTRAN_TOTAL_PASSED_GOOD_C
BYTRAN_TOTAL_HITS
BYTRAN_TOTAL_PASSED_CRIT_C
DS_WKLDNM
BYTRAN_TOTAL_PASSED
BYTRAN_TOTAL_PASSED_WARN_C
BYTRAN_TOTAL_FAILED
BYTRAN_TYPE_C
WEIGHT
rum_trans_t
rum_trans_t
rum_trans_t
rum_trans_t
rum_trans_t
rum_trans_t
rum_trans_t
rum_trans_t
rum_trans_t
rum_trans_t
rum_trans_t
rum_trans_t
rum_trans_t
application_id
application_name
transaction_name
avg(tot_server_time)
sum(availability)
avg(tot_client_time)
avg(tot_network_time)
sum(total_hits)-sum(availability)
avg(tot_trans_size)
sum(total_hits)
avg(tot_ndl_time)
'REAL_USER'
sum(total_hits)
DS_WKLDNM
WKLDNM
TRANNM
BYTRAN_SERVER_TIME_C
BYTRAN_TOTAL_PASSED
BYTRAN_CLIENT_TIME_C
BYTRAN_NETWORK_TIME_C
BYTRAN_TOTAL_FAILED
BYTRAN_SIZE_C
BYTRAN_TOTAL_HITS
BYTRAN_RESPONSE_TIME
BYTRAN_TYPE_C
WEIGHT
rum_action_t
rum_action_t
rum_action_t
rum_action_t
rum_action_t
rum_action_t
rum_action_t
rum_action_t
application_id
application_name
action_name (action_descriptor if action_name = 'Unconfigured')
avg(tot_server_time)
avg(tot_client_time)
sum(availability)
avg(tot_network_time)
avg(bytes_out)
DS_WKLDNM
WKLDNM
PAGENM
BYPAGE_SERVER_TIME
BYPAGE_CLIENT_TIME
BYPAGE_TOTAL_OK
BYPAGE_NETWORK_TIME
BYPAGE_OUT_SIZE_C
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BSM Exposed
Table
rum_action_t
rum_action_t
rum_action_t
rum_action_t
rum_action_t
rum_action_t
Expression on table column(s)
BCO Metric
sum(total_hits)-sum(availability)
sum(total_hits)
avg(tot_dl_time)
avg(bytes_in)+avg(bytes_out)
avg(bytes_in)
sum(total_hits)
BYPAGE_TOTAL_ERROR
BYPAGE_TOTAL_HITS
BYPAGE_RESPONSE_TIME
BYPAGE_SIZE_C
BYPAGE_IN_SIZE_C
WEIGHT
Table 2 Metrics Mapping
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Appendix B. Lookup Fields
End User Monitoring data is modelled in BCO by BSM Applications. For each BSM Application whose
monitored performance and availability measurements are transferred into BCO, a BCO Business Driver (of
type Web business driver) is created. RUM Pages, RUM Transactions and BPM Transactions are modeled
as Web business driver sub-resources.
The connector for HP BSM supports single lookup methodology, therefore a single DEFAULT lookup field
is set for each entity (BCO Web business driver corresponding to a BSM Application) loaded into BCO.
The value of the lookup field is the BSM Application Application ID.
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Appendix C. Object Relationships
The ETL arranges the collected business drivers under a domain of choice.
BCO automatically creates a hierarchy rule associated to the ETL to process the Object-Relationship data.
Figure 13 : Hierarchy rule associated to ETL task
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10 Appendix D. Legal Notices

10.1 Warranty
Moviri S.p.A. makes no warranty of any kind with regard to this document, including, but not limited to, the
implied warranties of merchantability and fitness for a particular purpose.
Moviri S.p.A shall not be held liable for direct, indirect, special, incidental or consequential damages in
connection with the furnishing, performance, or use of this material.
10.2 Copyright Notices.

Copyright 2010-2014 Moviri S.p.A, all rights reserved.
No part of this document may be copied, reproduced, or translated to another language without the prior
written consent of Moviri S.p.A.
The information contained in this material is subject to change without notice.
10.3 Trademark Notices

BMC Software, International Business Machines Corporation ("IBM"), Microsoft Corporation, Oracle
Corporation and the names of all their products referenced herein are registered trademarks of their
respective owners.
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*449810*
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Moviri Integration for BMC Capacity

Optimization - HP BSM Users Guide

Moviri Integration for BMC Capacity Optimization - HP BSM Users Guide

Moviri Integration for BMC Capacity Optimization - HP BSM

Overview of the Integration ...................................................................................................................... 3

Datasource Check and Configuration ........................................................................................................ 9

Connector configuration .......................................................................................................................... 11

Appendix A. Configuration and Business Metrics Mapping .................................................................... 15

Appendix B. Lookup Fields ....................................................................................................................... 17

Appendix C. Object Relationships ............................................................................................................ 18

10 Appendix D. Legal Notices ....................................................................................................................... 19

Moviri Integration for BMC Capacity Optimization - HP BSM Users Guide

Overview of the Integration

Moviri Integration for BMC Capacity Optimization - HP BSM Users Guide

Official name of data source software

HP Business Service Management (BSM)

Supported versions of BMC Capacity Optimization

BMC Capacity Optimization 4.5 - SP1 (4.5.00.01)

Supported versions of data source software

HP Business Service Management Version 9

Moviri Integration for BMC Capacity Optimization - HP BSM Users Guide

Preparing for installation

Downloading the additional component

Installing the additional component

To install the additional component, follow these steps:

Figure 1: Upload Additional Component File

Moviri Integration for BMC Capacity Optimization - HP BSM Users Guide

Figure 2: End User License Agreement

Figure 3: End User License Agreement Acceptance

Moviri Integration for BMC Capacity Optimization - HP BSM Users Guide

Figure 4: Scheduler Instance selection

Figure 5: Successful outcome of the patching operation

Moviri Integration for BMC Capacity Optimization - HP BSM Users Guide

Figure 6: Access to ETL Deployment Log

Figure 7: Deployment Logs page

Moviri Integration for BMC Capacity Optimization - HP BSM Users Guide

Datasource Check and Configuration

Preparing to connect to the data source software

Figure 8 HP BSM Permissions

General functioning of the Connector

Moviri Integration for BMC Capacity Optimization - HP BSM Users Guide

Moviri Integration for BMC Capacity Optimization - HP BSM Users Guide

HP BSM EUM - Settings

HP BSM EUM - Settings

Figure 9 Connection Settings

Moviri Integration for BMC Capacity Optimization - HP BSM Users Guide

HP BSM EUM - Data Selection

Figure 10 Data Selection

5.2.1 Metric Classes

5.2.2 Blacklists and Whitelists

Moviri Integration for BMC Capacity Optimization - HP BSM Users Guide

Application: BSM Applications

Relative path to Generic

Default last counter

Maximum number of days

Sets default timestamp to use when ETL

Data granularity to use to import data

Sets the maximum time-interval to

Data Selection - Whitelists

RUM Page Names

RUM Page URLs

Transaction Flows (Profiles)

RUM Page Names