DATE: October 30, 2014

TICKET NO.: 1410300762

TRANSCRIPT:
Seerium:Name: luz santos ramos, Email: japoyramos06@gmail.com, Account: 849747065
Quiding Maria Ana:It's a wonderful day here at Globe. I'm Ana, your live chat agent. How may I
help you today?
luz santos ramos:goodmorning.. ask ko lng kung sira ba ang globe internet ngaun???
luz santos ramos:madlas ksi kmi na didisconnect sa internet
luz santos ramos:nkakairita na.
luz santos ramos:connect tas disconnect...
luz santos ramos:anu ba yan
Quiding Maria Ana:Pasensya na po sa abala Ms. Ramos.
Quiding Maria Ana:Just to verify, are you reporting for account number 849747065?
luz santos ramos:yes
Quiding Maria Ana:Salamat. Manatiling naka-online habang chine-check ang inyong account.
Quiding Maria Ana:Just to confirm, kayo po ba ang account holder?
luz santos ramos:yes
Quiding Maria Ana:Salamat.
Quiding Maria Ana:As checked Ms. Ramos, ang inyong account ay active at ang inyong area ay
hindi part ng network issue.
Quiding Maria Ana:Nasa installation address po ba kayo ngayon>
Quiding Maria Ana:Nasa installation address po ba kayo ngayon?**
luz santos ramos:eh un pla bkt madlas na didisconnect..
luz santos ramos:yes
Quiding Maria Ana:Hayaan po ninyo na ma-verify ko ang problema.
Quiding Maria Ana:Nasa installation address po ba kayo ngayon?
luz santos ramos:oo andito ako sa bhay ngaun
Quiding Maria Ana:May ginagamit po ba kayong extension line sa landline?
luz santos ramos:wala nmn
Quiding Maria Ana:Using your Globe LAN connection (not the WiFi connection), please open a
browser and type in the address bar 192.168.254.254 then press enter.
luz santos ramos:actually matagal nato issue nato samin. kso nkakainis na..lgi na ddc
luz santos ramos:after non??
Quiding Maria Ana:Please click Status then ADSL Statistics.
luz santos ramos:nka up..ADSL StateUp Operation ModeADSL2+ Speed
Downstream/Upstream(Kbps)3071/864
Quiding Maria Ana:Please provide me Line Attenuation and SNR Margin.
luz santos ramos:anu un???
Quiding Maria Ana:nasa page po iyon under Status Ma'am.
luz santos ramos:Upstream SNR (dB) 11.1
luz santos ramos:Downstream SNR (dB) 28.3
luz santos ramos:Upstream line attenuation (dB)9
luz santos ramos:Downstream line attenuation (dB)14
Quiding Maria Ana:Thank you for the information.
Quiding Maria Ana:Based on the results Ms. Ramos, your connection is working fine. Please be
advised to monitor your connection since there is no problem with it right now. If the problem still
persist, please chat us back immediately so that we can create corresponding report.
luz santos ramos:un nga wala nmn publema sa router ata...pero bkt lgi disconnect
luz santos ramos:alam ko lng pag walng net is mag rered nmn ung ilaw dun sa may route
luz santos ramos:r
luz santos ramos:pero nag bblink nmn sya pero dc kmi... lgi unable to connect

luz santos ramos:wala ba publema sa line yan????/

Quiding Maria Ana:With that Ma'am, paki-scan for viruses po ang inyong computer or turn off and
on your modem then monitor your connection.
Quiding Maria Ana:Please chat us back if the same problem will occur.
luz santos ramos:wala virus ung comp kse bgo lng kakabili lng kay dpde sbihin may virus
luz santos ramos:matagal natong issue nto .. kelngan pa ulit i monitor
luz santos ramos:ngaun araw na to . nkaka5 disconnect nko
luz santos ramos:magkakanet tas bgla mawawala
Quiding Maria Ana:I will endorse your concern to our technical team. May I ask for a contact
number and a contact person?
luz santos ramos:09064808722 jasper ramos
Quiding Maria Ana:Thank you. Please stay online while I am generating your job order number.
luz santos ramos:ok ok\
Quiding Maria Ana:Ms. Ramos, our technician will fix your service on 10/31/2014. In case there's a
need for our technician to check your phone or modem, you will be informed via call or text on when
they'll visit your premises. A system generated call at your given contact number will inform you if
there will be delay in the scheduled repair or if the repair is successful.
Quiding Maria Ana:Your job order number is 18116544.
Quiding Maria Ana:Is there anything else that I can help you with?
luz santos ramos:sge hihintyin ko yang technician nyo...
Quiding Maria Ana:Yes Ma'am.
luz santos ramos:wala sana maayos agd to.. nkakainis eh..
Quiding Maria Ana:Thank you for using Talk2GLOBE Chat! I'm glad to have served you today.