Green Channel Counter

Job Card

STATE BANK OF INDIA

NEW BUSINESSES DEPT
CORPORATE CENTRE
MUMBAI

The Transaction Processing Device (TPD) which is similar to a Point of Sale (POS) machine
would be connected to the SWO's terminal to CBS.TPD is capable of reading a ATM/Debit card
and shall help in identification of the customer. The customer authentication shall be done by
his/her PIN.
CASH DEPOSITS: If the customer wants to deposit cash into his/her account, he/she would
perform the following steps:
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Customer walks up to the 'Green Channel Counter'

On the TPD screen the "Please swipe the Debit card" message will appear
Customer swipes the Card
Customer presses the "ENTER" button. TPD will display the message "Please select the
type of transaction"
0. Cash Deposit
1. Cash Withdrawal
2. Funds Transfer

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Customer selects Cash Deposit by entering "0" using key pad on TPD
The message "Enter the Amount" will be displayed
Customer enters the amount
Customer is asked to confirm the amount. The screen message displayed will be "State
Bank of India- Cash deposit- The entered Amount is Rs.....Press "ENTER" to confirm
or "CANCEL" to modify."
If he confirms the amount, the message "Please enter the PIN" will be displayed.
If NOT confirmed, again the message "Enter the Amount" will be displayed
Customer enters PIN and presses "ENTER" button on TPD
On successful PIN authentication, an OK message will be displayed and TPD will print a
receipt. (If PIN is invalid, an error message "INVALID PIN" will be displayed and
thereafter initial screen will be displayed.)
The Branch server will populate Cash deposit Screen of CBS on SWO's terminal with A/c
Number, Name of account holder, CIF Number of Customer, Signature, Photograph, Home
Branch Code and Amount.
SWO verifies the transaction and accepts Cash, enters denominations in the cash drawer,
and authorises the transaction.
On successful validation by the system, the account balance will be updated by the
deposited amount.
The Receipt will contain Bank Name, Home Branch Code, Date, Time, A/c no, Customer's
Name, Amount, and a message "This is a computer generated receipt and does not require
signature. This receipt is generated on a thermal printer, and may fade. Thank you for using
our Green Channel Counter.

CASH WITHDRAWAL: If the customer wants to withdraw cash from his/her account,
then he/she would perform the following steps:
i.
ii.
iii.
iv.

Customer walks up to the 'Green Channel Counter'

On the TPD screen the"Please swipe the Debit card" message will appear
Customer swipes the Card
Customer presses the "ENTER" button. TPD will display the message "Please
select the type of transaction"
0. Cash Deposit
1. Cash Withdrawal
2. Funds Transfer

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Customer selects Cash Withdrawal by entering "1" using key pad on TPD
The message "Enter the Amount" is displayed
Customer enters the amount
Customer is asked to confirm the amount. The screen message displayed will be
"State Bank of India- Cash withdrawal- The entered Amount is Rs.....Press
"ENTER" to confirm or "CANCEL" to modify."
If he confirms the amount, the message "Please enter the PIN" will be displayed.
If NOT confirmed, again the message "Enter the Amount" will be displayed
Customer enters PIN and presses "ENTER" using Key Pad on TPD
On successful PIN authentication, an OK message will be displayed and TPD will
print a receipt. (If PIN is invalid, an error message "INVALID PIN" will be
displayed and thereafter initial screen will be displayed.)
The Branch server will populate Cash withdrawal Screen of CBS on SWO's
terminal with A/c Number, Name of account holder, CIF Number of Customer,
Signature, Photograph, Home Branch Code and Amount.
SWO verifies the transaction, enters denominations, pays Cash and authorises
transaction.
On successful validation by the system, the account balance will be updated with the
amount withdrawn.
The Receipt will contain Bank, Home Branch Code, Date, Time, A/c no, Customer's
Name, Amount, and a message "This is a computer generated receipt and does not
require signature. This receipt is generated on a thermal printer, and may fade.
Thank you for using our Green Channel Counter.

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FUNDS TRANSFER: If the customer wants to transfer funds from his/her account, he/she
would perform the following steps:

i.
ii.
iii.
iv.

Customer walks up to the 'Green Channel Counter'

On the TPD screen the "Please swipe the Debit card" message will appear
Customer swipes the Card
Customer presses the "ENTER" button. TPD will display the message "Please select
the type of transaction"
0. Cash Deposit
1. Cash Withdrawal
2. Funds Transfer

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Customer selects Funds Transfer by entering "2" using key pad on TPD
The message "Enter To Account Number is displayed
Customer enters the account number of the beneficiary, who has to be an SBI
Account Holder.
Customer is asked to confirm the Account Number. .
If he confirms the account number, TPD will display Beneficiarys name. Press
"ENTER" to confirm or "CANCEL" to modify.
Customer will then be asked to "Enter the Amount
If he confirms the amount, the message "Please enter the PIN" will be displayed.
If NOT confirmed, again the message "Enter the Amount" is displayed
Customer enters PIN and presses "ENTER" button on TPD
On successful PIN authentication, an OK message will be displayed and TPD
prints a receipt. (If PIN is invalid, an error message "INVALID PIN" will be
displayed and thereafter initial screen will be displayed.)
SWO terminal will populate, From A/c Number & Name of account holder, CIF
Number of Customer, Signature, Photograph, home branch number, Beneficiary A/c
Number and Name of beneficiary and Amount..
SWO verifies the name of the beneficiary by asking the customer, and then
authorises transaction.
On successful validation by the system, the account balance will be updated with the
amount transferred.
The Receipt will contain Bank Name, Home Branch Code, Date, Time, Customer's
Name & A/C No., Beneficiarys name & A/C No., Transferred Amount, and a
message "This is a computer generated receipt and does not require signature. This
receipt is generated on a thermal printer, and may fade. Thank you for using our
Green Channel.