MATERI

2013 INDONESIAN MAKE STUDY AWARD

Rabu 24 Juli 2013

OPENING REMARKS

Robby Susatyo, Chairman 2013 Indonesian MAKE Study

NLMO








Indonesian MAKE
Findings


*+*/%*

%*(%/0/NLMO
8

*4/0.8

"

!)%&$,

><=>

><=?

M
+*/4(1*#

N
%/0.%41+*
I
+#%/1/














O
41+*

P
*.#8









Q
%**
I
*'%*#











R
*404.%*#













S
(+))4*%1+*





T
.*/,+.01+*







U
+*/0.41+*

"0

!%

M
.+?
.?
..4/
?
+((<
?,,??

N

?
+5%*%*#08/041

O
4$%
*0+/+

P
.)6*
8$.4(

Q
.?
(48+

R
%/(
4/.

S

%6*
*+8+

T
.?
..%/
4.%*+
4.*%6*<
<
/%

U
$)
.%*0+

ML
.'4/
4%)*

MM
4/()
49%

MN
4#%
'/)*

MO
.%/#%*0+


MP
4(
4)*0+%*#

MQ
4*%1
$)0

MR
?
40&$&
4#.+$+

MS
4.8+6%.6*

MT
4$4.
4%
&0)%'+

MU

,4*#
4.6+).6*0+

NL
0*4/
?
4/,*8

NM
%*
.0+*+

NN

/)0
+).4%*

NO

.?
)*#
4#*#

?<
 ?

NP
4).(*
%6

NQ
%
%
*

NR
.%
?
4.*%61

NS
4$%
.0+*+

NT
%(61

.&*%

NU
+**8
./+*+

OL
.?
%*#'8
/*1
4*%.<


OM
.%/
$)*

$!%%



*%5./%08

./?
?
*9%(
I
//+%0/

7,.0
E

*,**0
*(%/0


.+/%


7,.0


7,.0
E

*,**0
*(%/0


+*/4(0*0/

./18
4(8
4/%*//
$++(

?

G./.+H<
'?

?
/0.
+*
+0+.

?
*'
8.%$
*%.%

?
%*
.16%

?
8
%%,0
4/1'

?
8)%0.
('+)4*%'/%

?
*/5(
40.
#0.%*#<
'?

?
.(

*0.*1+*(
%**

?
+7%*+
.0+./<
'?

?
.0)%*
G./.+H

?
 
G./.+H

?
4*%*.
8

?
4,4'
(%)*0*
%)4.

?
'8/

*4/0.%

?
)*

*+*/%
G./.+H<
'?

?
4).8
60)

?
+6.
./)

*./0.404.<
'?

?
.'%*+
0)

?
*%0
.0+./
*4
*#%*.%*#

?
*%0
.0+./<
'?

?
%&8
.8

'+($
%*##%
*&)*


.%,40.
.+4,

><=?


!"!%!






!%&%

NLMO



RR

+)%*/

MQ
%*(%/0

;;
%**./

 
T



A








 



-+,.



+4.
+40
+
MQ
+
0$
NLMO

!*(%/0/
$5
/0.0

0+
5(+,

!
% !'
)*
%*
%*0#.1+*

6%0$
0$%.
*+6(#
*#)*0
,+(%8?
$
A/

%)
0+
)'
(.*%*#
,.+//
)+.
/0.404.
*

+4/?



%5
+40
+
MQ
+
0$
NLMO

!*(%/0/
$5

+,0

N?L
/


0++(<
4/%*#
%0
%*0*/%5(8

+.
'*+6(#
/$.%*#
%*
0$%.
+.#*%91+*?
$

+,1+*
.%.0/
0$*+(+#8
.+)
,.5%+4/(8
+*

68
0+
06+
68/?



$
,.%).8
%)
0+
%),()*0

%/
0+
../0
0$

%))%**
+
.%*
.%*=
,.1*#
/*%+.
7,.0/

6$+
$5
*+0
$
0$
$*
0+
0.*/.
0$%.
0%0

'*+6(#?
$%/
%/

/.%+4/
0$.0
+.
)*8

+.#*%91+*/?




6
%*%115/
.
0'*
8
0$


!*(%/0/
0+
)%1#0


.%*
.%*=

0%0
'*+6(#
%/
0.*/+.)
0+
7,(%%0
40

%0
+/
*+0
,.+5
0+

/%),(?

*
%*%115
%/
0+
,,(8


 +
+)%*%*#
E .*%*#
*
(//.++)

41+*?



*+0$.
,,.+$
%/
,.1(
(.*%*#

%*/0
+

0$+.1(>

&
%"
 "
!<
!

!"$(2!
 
*
!(
,.1%*#?
$
!*(%/0/

.,+.0
0$0
/4$
,,.+$
$/
,.+5*
0+
(.0
/0

.%*//
0+
//4)
%##.
./,+*/%%(%08?



*./%*#
.+#*%1+*
+.
'*+6(#E/
+),0*

3%*
0$.+4#$
%*+.)(
,.+//=
.+)
+*E0$E&+

,.1<
.+)
/$.%*#
'*+6(#<
*
0$.+4#$
+))4*%08

+
.1
GH?
4$
%*+.)(
,,.+$
$/
-4%,,

),(+8/
6%0$
)+.
 15
1+*E0'%*#
,%(%1/?





0+,E+6*
(.*%*#
/08(
$/
*
.,(
8
+3+)E4,

)+=
%*/0
+
0$
%*/0.40+.
B0$%*#C<
0$
(.*./

0'
%*%115
0+
+
/(E(.*%*#?



%+
$/
*
6%(8
4/
0+
+%8
0%0
'*+6(#
0+

'"
&<
.,(%*#
+4)*0/?
$
5%+/
.

/0+.
%*
0$
/8/0)
//%(
8
),(+8/=
/%)%(.
0+

+44
)%?
*8
!*(%/0/
/$.
0$%/
%*

NLMO0

%*(%/0/
$%(%*#
.+)
00
6*
*0.,.%//
GH
0*

0+
)*#
'*+6(#
/
7(4/%5
 +.0
%*,**0(8

.+)
+0$.
)*#)*0
15%1/?

MM

+8+0
/0.
+0+.

6+*
0$
NLMN
(+(

*%5%4(


,.1*#

*%0
<
6$%$
%*1!/
*
.+#*%9/


%*%5%4(
+),*%/<
%5%/%+*/<
4/%*//
4*%0/<
#*%/


*
,.0)*0/
%*
%),()*1*#

0+
.0



/$.$+(./A
6(0$
0$.+4#$
0.*/+.)%*#
*0.,.%/

'*+6(#

G*6
/
6((
/
7%/1*#H
%*0+
/4,.%+.


,.+40/D/.5%/D/+(41+*/?

+),*%/
0$0
4%(

+),0*%/
.
/$+6%*#

(.0
5(4
.1+*?

SHARING SESSION PT TOYOTA ASTRA MOTOR

Samuel Manasseh, Director

Framework

Winning
Company
01.

02.

03.

Concept

Team

System

On Knowledge Management

1. Winning Concept
A. Company Value & Culture

B. Vision, Mission & Strategy Deployment

Effective leadership and customer in mind
Company vision clearly deployed up to operational & tactical
implementation
All members commit for contributing optimally to the company
vision.

2. Winning Team
Company
Winning Team
On Knowledge Management
A Human Resources Management System
A.

B Company People Development

B.

CC. Supply Chain People Knowledge

Development (TAM - Main Dealer - Dealer)

1. Winning Concept
A. Human Resource Management System

2. Winning Team
B. Company People Development

Combination of Local,
Regional and Astra Content
to develop employees
competence

A program to skill up
expertise in TMC and
TMAP Thailand &
Singapore

As a learning process for

employee

Training
Matrix

On the Job
Development

Inter
Company
Transfer
(ICT)

Toyota
Collaboration

Strong collaboration
between TAM and TMC
in providing the best
Product, Services and
Logistic

2. Winning Team
C. Supply Chain People Development

3. Winning System
A. Kaizen Culture
Self Reliance
(Jiritsuka)

Cross Function Kaizen

QCC

Suggestion System
Motivation
FOUNDATION : Toyota Business Practice
ctice

Operation
System

3. Winning System

NATIONAL KAIZEN
MARATHON
KAIZEN PROCESS
CERTIFICATION

KAIZEN EXPERT &

GUIDANCE
DEVELOPMENT

To leverage and
encourage kaizen
practices in supply
chain by developing
kaizen expert and
kaizen guidance

Regular assessment
based on KPI
Standardization to
ensure kaizen activity
consistently
implemented

Best practice kaizen

sharing and
competition as way to
leverage the level up
and accelerate kaizen
process in supply
chain

3. Winning System
Knowledge Sharing Media
Knowledge Sharing Scope
Employee
INTERNAL

EXTERNAL
(Stake Holder)

Tools/ Methodology
Ohbeya room, intranet, magazine, 5 minutes
talk, morning assembly, email, progress review

Union

Bipartite forum

Society

TTEP, Bengkel Binaan, body maker development,

Alumni Back to Campus, Eco Youth, etc.

Supply chain

Magazine, guidance book, website, etc.

Customers

Website, social media, customer focus,

community gathering, etc.

Government

Training, sharing session, etc.

Journalist

Workshop, benchmarking, test drive, etc.

Shareholders

AGMOS, annual working plan,

quarterly review, forum, portal, magazine

Our Delivery
Provide The Best Total Ownership Experience to Customer
5 Targeted Process with customers in Mind

Tools:

Direct Survey
Direct Phone
In-Depth
Interview (IDI)
Focus Group
Discussion
(FGD)

Company Performance
No #1 among 29
Makers both in
sales, profit, &
delivering
Customers
Satisfaction
><=<

><=>

><<B

><<C

150,631

211,909

186,687

280,6807

310,674

34.7%

34.9%

38.4%

36.7%

34.8%

CS : CSI

71,2%

71.8%

72%

71%

70.7%

SSI

78.9%

77.8%

82%

84%

85%

Sales
M/S
Position

><<D

New Sales
Record

><==

><=B

405,414
Market Share
40%
Leader in all
Areas
1
Leader in all
Segments
73.6%
CS #1

36.3%

87.1%

Mostly exceed our shareholder KPI target

Company Performance
","&
%
"$+
7><=>8

N<LTN<QLP



M<RUN<LLL

,*

TQO<PQP

$%*

(/

+(4)

G4*%0H

QMR<LTR

$%(*

PLQ<PMP

*+*/%

OLL<QUQ

?
.%


L

QLL<LLL
M<LLL<LLL
M<QLL<LLL
N<LLL<LLL
N<QLL<LLL

KM TRENDS & LEARNING

Satyo Fatwan, Managing Partner Dunamis

&
",



"
 )

5+(41+*
+
*+6(#
*#)*0

$
!./0
#*.1+*
+

$/
+)
*
#+*?
$
/+*
#*.1+*
6$%$
,.+)%//

+0$
,.
%*/%#$0/
*
#.0.
%),0<
6%((

(//
+40
0
*
)+.
+40
0$

/+%(
*04.
+
'*+6(#<
(//
+40
@"$ 

" %.


$!

%"

*

$#"(

$!
&(&
"
"
&

$"
3
!
'
&
!!
$"!'
#

'
"
 "!$"-/

*./%
,.0)

0($
0*#
*
,.#%?
*./%
'4
)*&*&%'*
,**#*

8*#
(%$
)*()
*
),'
8*#
(%$
/.<
1'
(#%
*8'
)*#*%
0

00,%
(%$
*8'
)*#*%
/%0
/+/%(
.%
,*#0$4*<
(%$
/%'%0
)*#*%
@

,04.
I
.0.%5(A
*

!!
$!"*%
!
$<
*


!)& !
1 !&)
 !2
$#
1 !&)
!!2
F

!$
'
(
"
$!$
!
  ?

the chair of the Society of Organisational Learning

(SoL),

"
$!%
&&
&

!"+

! !&
7$
2/
8
><==



!
"& -

.86*
/*#0
0.#*04*#
/.
%#%0(

 "
*
,.*#'0
%*+.)/%D'+)4*%'/%

(%**8
/0
%*%
/*#0
))*04
()

.'+)4*%'/%
*
.#%
%
)*
,4*<
',*

,4*
*
',
/%,
,4*?


*##*1*
#*./%
,'.&
/.
/.E
/.*?


B!

"
 &C
)4(%
))%*'*

,.**
8*#
(%$
..1?

PC menjanjikan produktivitas
individu

Saat ini, partisipasi sangat menentuka

produktivitas Individu

 ))!
$
'
%

%&
'
!$!
%$
!%)!
)!&)
# !&!!,

!,)!!
&)
#!)!!!,
'
%$
'0

()
)*#%),()*0/%'*

%
NLMNDNLMO<
/,'

,
8*#
,(%*#
B)**0*#C
%
+.#*%//%
*;

-
-
-
-
-

 !
$(2

! !

!" "
!!

$$ 
 !!

!

$"1!$ !

!#!!
 (&








%
"!

&$#
=??
#$'%


$
%)$)
)!
7><=?8

5+(41+*
+


".
*#..<
.$+(0
*
8/>
5.#%*#
*+6(#E/
//0/<
*+6./
4(%/$%*#<
NLLR

1st Gen:
Document-based KM

2nd Gen:
People-based KM

*#4),4('*<

)*#+.#*%/%.
*

)*#*(%/
0
*

%*+.)/%?

0.),%(*
4*04'

)*##4*'*

,*#0$4*
4*04'

)*#$/%('*
'4*%'*?

*#0$4*
%$/%('*

%
/1,
#%*
()

/%/0)
8*#
'+),('/

./%),*
%
#4*#

+'4)*
04
0?

./%),*
%
,%'%.*

)*4/%?

./%),*
%
()

&(**8
/%/0)
*

%*0.'/%?

*#%*1/.%'*<

)**#',<
)*8%),*

*
)*8.'*

%*+.)/%?

.%*0.'/%<
.#%

*
.04'.

,*#0$4*?

*%,0'*

./)<
)*)4'*


*
)*#4$
./

*
)'*?

3rd Gen:
System-based KM

5+(41+*
+


".
*#..<
.$+(0
*
8/>
5.#%*#
*+6(#E/
//0/<
*+6./
4(%/$%*#<
NLLR

1st Gen:
Document-based KM

2nd Gen:
People-based KM

*#0$4*
0./%

)((4%
,*.%*?

*#0$4*
0./%

%
()
%*0.'/%

)*4/%?

./%
)((4%

,)$)*
'/(4.4$*

/%/0)
'.&
*
%*0.'/%

*0.
,*#0$4*?

*4/%
*##*

.#%
,*#0$4*

*4/%
./)*#0

)*%*#'0'*

'$(%*?

*4/%
.#*04*#

,
%*0.'/%
#.

.,*#0$4*?

*#$/%('*
I

)*8%'*

%*+.)/%

.#%
I
(&.

4*04'
,*%*#'0*

*
'15%0/?

)$)%
I

.%*+5/%
4*04'

,*%,0*
*%(%?

!&)!
!!


D<G
!!,
'
6

%#%&!0


#)!,
+&)
)!&)

 
#!&)!0

3&
%
&
"$
.4

3rd Gen:
System-based KM

3,
!#&!
:
$

!&)!
,!
!$6

!$
)&)!9

#
#$"$&%
!

!!&!

 # !&%



><=?5><=@.

? *+6(#
,04.<
0.*/.
*
.4/?

? *#(+(
,.
$(%
*
7,.1/
(+1+*

? *#4,8'*
'//
8*#
)4$
',

,*#0$4*?

?
'(%)
'+(+./%
%
+.#*%//%

? *#+,1)('*
,)*0*
%

+/%(
G
N?LH








%
"!

&$#
=AD
#$'%


$
%)$)
)!
7><=?8

Managing Knowledge in 3rd Gen:

System-based KM
+6(#
+.

(  
$
.%#$0
'*+6(#
+.

+,(
%*


$
.%#$0
,+,(
%*


)

$
.%#$0
1)


)
%*


4/%*//
.+///

Terima Kasih