CONFIDENTIAL

Kick-off TM WiFi Deployment

Telekom Malaysia Berhad (TM)

Aug 2014

Content
New TM WiFi Architecture
TM WiFi Regional Manager Team
Plan
AP Deployment for
by PTT
Statistic
Klang Valley
TM WiFi High Level Process
New Partner Contract For TM WiFi
Deployment
Scope of works for TM WiFi partners
List of TM WiFi deployments
guidelines & Appendixes

TM WiFi Architecture existing architecture vs new architecture

Existing architecture

TM
Partner

Site

AP

Distributed AC

Modem

Backhaul
NMS

New architecture

Radius

Backend

TM WIFI

Change of topology from Distributed to Centralized establishing an ideal environment for

operational efficiency and opportunity for monetization
Network ownership in the new architecture is fully owned by TM
TM
Partner

Radius

Backend
Site

AP

Modem

Backhaul

Centralize AC
NMS

TM WiFi new Architecture setup TM will develop new Centralize

AC, NMS & backend system with capabilities & features
Internet

Gateway

FTTH / VDSL

TM WiFi site

MSAN

3
Access Point

BRAS

BRAS

Modem /
router

UPE
DOME

TM WiFi sites nationwide

TM
IP Core
Cloud

TM WiFi Backhaul

2
Access
Controller
o
o
o
o
o

JRC
SJA
SC
TRM
STM

TM WiFi
domain

Backend
+ NMS

o CBJ6

TM WiFi Core Network

4
4

TM WiFi new architecture deployment progress TM will

start to deploy TM WiFi core networks in Jul-2014. Mass AP
deployment nationwide will be in Aug-2014 onwards.
AP Sabah
Q3 2014

AP East
Q3 2014

AP North
Q3 2014

AC2
AC4
31-Aug-2014

AC2
18-Aug-2014

AC4

AP Sarawak
Q3 2014

AC1 BE
AC1, BE+NMS
18-Jul-2014

AC5

AC3
AP Central
Q3 2014

AC3
18-Aug-2014

AP South
Q3 2014

AC5
31-Aug-2014

Legend :
TM WiFi core network
TM WiFi sites
5
5

Content
New TM WiFi Architecture
TM WiFi Regional Manager Team
Plan AP Deployment by PTT
TM WiFi High Level Process
New Partner Contract For TM WiFi
Deployment
Scope of works for TM WiFi partners
List of TM WiFi deployments
guidelines & Appendixes

AD : TM WiFi Design & Deployment

Masdi Mohamed
AGM TM WiFi Design & Deployment

Mohd Ridzuan Ismail

Manager Design

Muhammad Fahmy Khyasudeen

Manager Partner Management

Scope work : Develop Network Design

& Architecture of TM Wifi

Scope Work : Manage on Material &

Partner Management

Aina Sherin Ibrahim

Manager WiFi Solution
Scope Work : Manage WiFi Special
Project. E.g Himpunan Jutaan Belia

AD : TM WiFi Deployment
Dalina Udin
AGM
013-3903039

Azman Ismail
Mgr

Noor Aslinda Binti Hanaffiah

Mgr

Yusman Selatha
Mgr

019-3021551

013-2295301

013-2615709

Yuhaniz Binti Baidzawi

AM

Ahmad Zaki Bin Haris

AM

013-2044074

013-7279667

AND NS
AND MK
AND SB
AND KK
AND TWU

Mohd Faiz Bin Shamsuddin

AM
019-3714051

AND PJ
AND JU
AND JS

Ahmad Firdzauddin Bin Atan

AM

AND MSC
AND TG
AND KEL
Mohd Fahrorazi Bin Samsuri
AM

019-6259984

AND KL
AND PK
AND PP
AND KD/PS

013-7598598

AND ST
AND PHG
AND MR
AND KG

Scope Work : 1) facilitate network deployment .2) Performance of each region. 3) Support all matter as per HSBB team

Content
New TM WiFi Architecture
TM WiFi Regional Manager Team
Plan AP Deployment
TM WiFi High Level Process
New Partner Contract For TM WiFi
Deployment
Scope of works for TM WiFi partners
List of TM WiFi deployments
guidelines & Appendixes

Migration strategy to upgrade WiFi into new architecture

Sites Category

CAPEX Model Sites

Action
Migration AP in 2014
(due to maintanence contract
support up to 2014)

To ensure backhaul
infrastructure ready in
2014

OPEX Model Sites

New Sites

Achievement

Achieve
2,202 AP
(2014)

Migration AP in 2014 for

backhauls infrastructures
ready

Achieve 2,407 AP
(2014)

To upgrade backhaul
In 2014

Achieve 2,606AP
(2015)

Backhaul infrastructure
ready
To acquire sites from
Building Management

Achieve 1,141 AP
(2014)
Achieve 3,407 AP
(2015)

Content
New TM WiFi Architecture
TM WiFi Regional Manager Team
Statistic AP Deployment for Klang
Plan AP Deployment by PTT
Valley
Responsibility Matrix & TM WiFi
High Level Process
New Partner Contract For TM WiFi
Deployment
Scope of works for TM WiFi partners
List of TM WiFi deployments
guidelines & Appendixes

TM WiFi : Responsibility Matrix for AND For New Site/Existing Sites Required New Cabling
Fundamental
Planning
Site Acquisition &
Infra checking

Sites
Identification

Site
Acquisition
&
Backhaul
readiness

1. Finalize the
listing of TM WiFi Sites
2. Verify port/
Backhaul availability
3. Site acquisition
with BRD/LOBs
4. Project creation for
Backhaul (if any) &
Projects for TM WiFi
5. Establish
Site ownership with
Building management
(as per TM template
agreement)
6. Issue permit to
Enterbuilding/premise
To Partner
7. PAC approval to GM
Access Development

Detail
Planning
Details sites survey

Details site survey

Finalize Network
Design

1. Perform
detail site
survey with
Partner
2. Mark location
to install
racking for
Modem
placement
3. Partner to
submit TP
4. Challenge/
Review TP
submitted by
Partner
5. Validate
design & BOQ

Material
reservation /
Purchasing

Purchasing &
Material Reservation

1. Material
Reservation in
GEMS SAP
(AP, Switch,
Indoor Cabinet)
2. Create
PR/PO

Implementation
Work
Oder
Creation

Create Work order

for backhaul

1. Order
creation
for backhaul
(BTU/ICP/UPE)
Via NOVA/ICP
System

Installatio
n&
Testing

3. To ensure
Backhaul
installation
completed by
NMO

Commissioning

Install Indoor
Cabinet,
Wiring, AP

Commissioning
(RFSI)

Discover all NE
in NMS (submit
with layout plan
and AP location

Assetization

Perform UAT

2. To monitor
progress of
Modem
installation and
to advise NMO
on the modem
Location

Detail
Planning

1. Partner to
Install Indoor
Cabinet and
arrange the
Modem inside
the Indoor
Cabinet

Implementation
Handove
r

Project Handover

1. HAOV
Completed
project to
Regional NMO

1. Update Floor
Plan and AP
Location in
NMS
2. Project
commissioning
in Granite

2. Monitor AP
Installation
based on TP
3. Partner to
ensure all
network
elements
discovered in
NMS before
Perform UAT

Note : Modem will be installed by NMO, AND to ensure NMO post complete the Modem installation before AP can be installed.
NE AP, Switch, Modem

12

TM WiFi ; Access Point (AP) Deployment Process

Handover

Site
Acquisition

Infra
Checking
in System

Site
Survey

Project
Creation

Work
Order
Creation

Indoor
Cabinet
Installation

Modem
Installation

AP
Installation

Site Acquisition
State GM

Start
Renegotiate
success?
Decide
site/building

Notify State
GM
YES

NO

State BRD

Prenegotiation

Relocate
site?

Renegotiate

End
NO

Regional AND

Consolidate
site

WiFi Partner

YES

Negotiate
with BM to
acquire
site/building

BM
approve to
enter the
building

Prepare
document
(Agreement &
etc)

YES

BM/BO

NO

Sign Off

2
Required LOB/BRD to engage pre-negotiate with
BM/BO

Partner to request AND to get assist with local BRD, Sale or AE.

Infra Checking in System

AND Regional

Checking DP
port in Granite

Infra
ready? NO
YES

Request
project to P&I,
AD

Project
Approve?

NO

Notify State
GM

YES

Relocate
site?

A
YES

NO
Proceed
backhaul
readiness

End

Site Survey
AND Regional

B
4
1a
PreRequisite/Site
Prep

Challenge /
review and
endorse TP

C
WiFi Partner

1b

1a

1b

2
PreRequisite/Site
Prep

Perform Site
Survey & Mark
Location to install
indoor cabinet for
Modem & DP
distance

3
Data
Analysis/Submit
TP

AND Regional Pre-Requisite/Site Prep

To prepare fundamental planning.
i. No of AP
ii .Expected Coverage Area
To check service infra availability
i. UniFi
ii. Streamyx
iii. Fiber cable from exchange to the respective building for
backhaul using UPE.

3&4

TP should consists at least the following recommendations;

i. Equipment technical specifications
ii. SLD / Network Diagram
iii. Floor layout which consists of;
a) Presence of interference
b) Proposed effective coverage area per AP
c) Proposed locations for AP/LB/Switch.
d) Proposed POP and power source
iv. BoQ/Management Summary
v. Site overview photos

Partner Pre-Requisite/Site Prep

To obtain facility diagram/floor lay out.
To acquire permission to enter site.
To initiate Site Survey

Project Creation

AND Regional

C
Project
Creation
in GEMS

Create work
order for
backhaul

Print reservation
slip, approve and
submit to
partner.

WiFi Partner

Create GEMS
reservation

Issue PO to
Partner

NMO

Receive
reservation
slip

Indoor Cabinet Installation

AND Regional

D
Monitoring &
Supervise
Project Progress

Install Indoor
Cabinet

WiFi Partner

E
Receive
Reservation
Slip

Material
Withdrawal
from ML

Get Work
Permit from
Building
Owner

Work Order Creation

Backhaul Order

Modem/BTU Order

1.
2.

WiFi BTU order

HSBB : UniFi Order
NOVA
BAU: iCarePrime
(ICP)

1.
2.

HSBB L2/L3 IPMSAN/OLT NIS Infra Build Order

UPE - IPME order

BRAS_1

MODEM
/BTU

OLT

MODEM
/BTU

VDSL

MSE_1

NPE_1
VLAN 530

BRAS_2

MSE_3

AC_CE_1

IP Core

AC_1

BACKUP

VLAN 530
NPE_2

IPDSLAM/
MODEM/B
EPE_1
IPMSAN
TU
VLAN 501
Domain:TM
WiFi
E-Line
VPLS
UPE

EPE_2

Access
BRAS_

MSE_2

MSE_4

NPE_1
MSE_1

NPE_2

MSE_2

AC_CE_2

AC_2

NMO

AND Regional

Modem Installation

Receive
Notification

Received
Work
Order
from AND

Modem/BTU
Withdrawal
from ML

Modem/BTU
Installation

Work Order
Post
Completion

End

NMO to follow current BAU process via ICS / HSBB material

Collect at HSBB Store.
For HSBB, product type to be included in Interface query.
CPE Charging to be define, upon installation / project complete.
Financal Assetization to be finalize.

AND Regional

AP Installation

Commissioning in
Granite System

Assetization

Handover Project
to Operation &
LOBs

Close
Project

Cont. Monitoring
& Supervise
Project Progress
End

WiFi Partner

H
AP
Installation

H1

Submit Test &

Commissioning
Docs to AND

Note: H1 refers to NE NMS Discovery

Content
New TM WiFi Architecture
TM WiFi Regional Manager Team
Statistic AP Deployment for Klang
Plan AP Deployment by PTT
Valley
TM WiFi High Level Process
New Partner Contract For TM WiFi
Deployment
Scope of works for TM WiFi partners
List of TM WiFi deployments
guidelines & Appendixes

New partner contract

Partner already give LOA Contract effective
form 1 July 2014 until 31 December 2014

D.G. KOM Sdn Bhd (3400012554)

PM Abdullah Sidek (013-3484289)

Innatech Sdn Bhd (3400012535)

PM John Lee Loy Hin (012-2037300)

Terawin Sdn Bhd (3400012481)

PM Ryan (019-2283428)

Palette Multimedia Berhad (3400012546)

PM Shiela (019-3994407)

In progress for LOA: - target end Aug 2014

Eminent Display
Pernec
Redtone

23

DGkom, Innatech, Terawin & Palate has been appointed to do

the AP installations for TM WiFi sites. All these partners will
do existing TM WiFi sites and targeted to be finished in 2014.
DGkom
Innatech
DGkom
Innatech

Innatech

DGkom
Innatech
Terawin

DGkom
Innatech
DGkom
Innatech

Central :
DGkom
Innatech
Terawin
Palatte

Palette
Terawin
Innatech

DGkom
Innatech
Palatte
DGkom
Innatech
Terawin
Palatte

Note:

Palette
Terawin

DGkom
Innatech

Innatech

24

Content
New TM WiFi Architecture
TM WiFi Regional Manager Team
Statistic AP Deployment for Klang
Plan AP Deployment by PTT
Valley
TM WiFi High Level Process
New Partner Contract For TM WiFi
Deployment
Scope of works for TM WiFi
partners
List of TM WiFi deployments
guidelines & Appendixes

Scope of work for new partnership between TM / Vendor /

Partner
TM Scope :
Wifi eqpt Vendor
Scope :

Overall wifi
solutions (core to
access)
Supply wifi
equipment
Professional
services
Installations & 2nd
level Maintenance
of Centralized AC,
Backend & EMS
Integration to TM
existing ecosystem
Responsible for
end-to-end
integration from AP
to AC & backend

TM

Project Managements
Design endorsement
1st level Maintenance

Relationship
model for new
TM wifi
deployments
Vendor

Partner
WiFi Partner Scope :

Vendor to hand-hold partner

Overall solution / technical support

Training* / capability building to partners

Site acquisitions
Site survey, design, AP
installations &
commissioning
2nd level Maintenance
of AP & backhaul

Note : Training expenses will be borne by respective partner

26

Scope of work for new partnership between TM and Partner

Partner to acquire sites based on location identified

Partner to perform detail

site survey and submit site
survey report & technical
proposal / BOQ to TM.

by TM

Handover the Site Ownership to

TM partner to prepare
document and facilitate sign-off
agreement between TM & site
owner

Site
Acquisitions

Planning
& Design

TM will endorse the

technical proposal /
BOQ

Partner to supply

Partner to perform AP and

modem maintenance.

Deployment

installation material (e.g

cable, racking, etc ) type
approved by TM

AP & active elements (e.g switch,

modem, load balancer, POE, etc)
will be supplied by TM

Partner to perform cable installations

Note:

and other infra related work

Partner to install, testing and commissioning the AP.
Partner to prepare the final documents .
27

Site Survey &

Site Planning

Deployment

Project Docs +
Granite Template
6

AP/sw withdraw
from ML store
4

UAT test

Deployment

Planning &
Design

Site Installations

Note:

Site
Maintenance

Site Acquisitions

Maintenance

Site
Acquisitions

Partner job scope on TM WiFi project cycles indicates that partner need to do AP
installations with proper guidelines provided by TM

Discover AP in
AC and NMS
28

Content
New TM WiFi Architecture
TM WiFi Regional Manager Team
Statistic AP Deployment for Klang
Plan AP Deployment by PTT
Valley
TM WiFi High Level Process
New Partner Contract For TM WiFi
Deployment
Scope of works for TM WiFi partners
List of TM WiFi deployments
guidelines & Appendixes

Project Asset Tagging Rules Tagging for AP / cable

Width = 4 inch

BNR_C001_DP0001_AP003
Font : Arial (BOLD)
Font size : 20
Color : Yellow

Material :
Glossy paper
Permanent ink
Waterproof
Heat proof

Height = 0.3 inch

Asset No
(standard format)
Option B :
Material :
Glossy paper
Permanent ink
Waterproof
Heat proof
Labelling for
AP

Option A :
Permanent ink
Cable tie (white)

Labelling for
cable

Labelling for
cable

Note :

30
30

Project Asset Tagging Rules Tagging for switches

Width = 4 inch

BNR_C001_DP0001_SW01
Font : Arial (BOLD)
Font size : 20
Color : Yellow

Material :
Glossy paper
Permanent ink
Waterproof
Heat proof

Height = 0.3 inch

Labelling for
switch

BNR_C001_DP0001_SW01

Note :

31
31

Project Asset Tagging Rules Tagging for modem/RG/router

Width = 4 inch

BNR_C001_DP0001_M01
Font : Arial (BOLD)
Font size : 20
Color : Yellow

Note :

Material :
Glossy paper
Permanent ink
Waterproof
Heat proof

Height = 0.3 inch

Labelling for
modem/RG/router

32
32

 List of TM WiFi guidelines (details can be view and downloaded

here :
http://10.41.62.236/page/index.php?page=doc&Index=WIFI
Hukum Tanpa Wayar-TM WiFi installations rules-v3.xlsx (Delete)
Hukum Tanpa Wayar - Part 1 (Site Acqusition).pdf (Delete)
Hukum Tanpa Wayar - Part 5 (Rule to select backhaul).pdf (Delete)
Hukum Tanpa Wayar - Part 7 (AP placement).pdf (Delete)
Hukum Tanpa Wayar - Part 8 (Coverage type per backhaul).pdf (Delete)
Hukum Tanpa Wayar - Part 10 ( Cable concept and switch selection).pdf (Delete)
Hukum Tanpa Wayar - Part 10 (Cabling Selection Method).pdf (Delete)
Hukum Tanpa Wayar - Part 10 (Cabling Selection Method).pdf (Delete)
Hukum Tanpa Wayar - Part 10 (Switch).pdf (Delete)
Hukum Tanpa Wayar - Part 13 (User Acceptance Test).pdf (Delete)
Hukum Tanpa Wayar - Part 13a (Rule for IP address for AP Switch and Modem).pdf (Delete)
Hukum Tanpa Wayar - Part 13c (AC Connection by region).pdf (Delete)
Hukum Tanpa Wayar - Part 15 (Handover project).pdf (Delete)
Hukum Tanpa Wayar - Part New - 6 Scenarios internal wiring.pdf (Delete)
Hukum Tanpa Wayar - Part 11(Modem Indoor Cabinet Rules & Indoor Cabinet Installation rules)
.pdf (Delete)
Hukum Tanpa Wayar - Part 9 (Channel Selection).pdf (Delete)
Hukum Tanpa Wayar - Part 12 (labeling and asset tagging) v2.pdf (Delete)
Hukum Tanpa Wayar - Part 3 (Site Survey).pdf (Delete)

33

Training Schedule
No

Region

Training

Proposed Date

AP & RF Network Planning

AP Installation, Operation &
Maintenance
AP Installation, Operation &
Maintenance

12/8/2014

AP & RF Network Planning

18/8/2014

AP & RF Network Planning

AP Installation, Operation &
Maintenance
AP Installation, Operation &
Maintenance

19/8/2014

AP & RF Network Planning

AP Installation, Operation &
Maintenance
AP Installation, Operation &
Maintenance

25/8/2014

AP & RF Network Planning

AP Installation, Operation &
Sabah/Sarawak Maintenance
AP Installation, Operation &
Maintenance

2/9/2014

AP & RF Network Planning

AP Installation, Operation &
Maintenance
AP Installation, Operation &
Maintenance

9/9/2014

South

North

East

DNM & AD

Location

Remark

11/8/2014
TA Melaka

Confirm &
proceed

TA Taiping

Proposed

26/8/2014 TA Marang

Proposed

13/8/2014

20/8/2014
21/8/2014

27/8/2014

3/9/2014

TA Kota
Kinabalu

Proposed

TA KL,
Semarak

Proposed

4/9/2014

10/9/2014
11/9/2014

TM WiFi High Level Project Deployment Process

1

Site Identification &

Site Acquisitions

Site Survey &

Site Planning

Budget Approval
4

Site Installations
& UAT

Project Handover to
Operations

Site Maintenance

Note :

1. LOB/BRD to propose TM WiFi sites

2. AND Regional to verify service availability
at each targeted sites
3. LOB/BRD to acquire the sites if capable

4. AND Regional to appoint TM WiFi partner

to acquire sites if LOB/BRD not capable
5. BRD/LOB/AND Regional to keep the
agreement with premise owner to install
TM WiFi
3.
AND Regional to challenge the proposal
1. AND Regional to assign TM WiFi partner to
4. AND Regional to create and submit
do detail site survey
approve PAC paper to Access
2. TM WiFi partner will submit to AND
Development for budget approval process
Regional detail BOQ & technical proposal
per site basis
1. Access Development team to challenge and 2. Access Development team to prepare
budget release paper & submit to PPM for
consolidate approved PAC paper from AND
budget release approval
Regional team nationwide
3. PPM to coordinate the budget allocations
1. AND Regional to create PO per project
5.
basis.
2. AND Regional to request backhaul in
system
6.
3. TM WiFi partner to get the AP from ML
Store
4.
partner
start with
project notes to 3.
1. TM
ANDWiFi
Regional
toto
prepare
handover
installations as per TM guidelines
Operations
2. Operations team to ensure all requirements 4.
for installations method has been fulfill

AND Regional to monitor the project

progress, payment progress & assetization
progress
AND Regional/Operations to do the UAT
with TM WiFi partner and to be endorsed
upon successful
Operations to ensure all AP has been
discovered in NMS for monitoring
Access Development to alert MMMO/GW
team on the site readiness

1. Received docket / users complain / alarm in 4. TM WiFi partner to do fault clearance at

site either related to AP problem or modem
NMS regarding fault for TM WiFi site
st
problem
2. Operation will do 1 level maintenance on
5. Operation team to verify the fault
the network health based on NMS data
clearance.
3. To assign TM WiFi partner for 2nd level
6.
Operation to pay TM WiFi partner
maintenance
maintenance fee per quarterly basis

36
36

4a

BRD /
LOB can
acquire?

Decide site
/ premise

YES

4c

4b

BRD / LOB
to approach
premise
owner

Success?

NO

AND
Regional

YES
4

To check
service
availability

1. AND Regional to issue offer

letter (based on proposed
location)
2. AND Regional to track the
negotiation progress

WiFi Partner

NO
5

Access
Dev.

4a

4b

4c

4c

NO
To assign
partner to
acquire
sites

Partner to
approach
premise
owner

Notify AND
Regional.
Assign partner
to prepare
agreement

4c

YES
Success?

Access Development to produce guideline for site

acquisitions
Access Development to produce agreement
template

A workshop will be conducted between LOB / BRD / AND

Regional / Access Development / MMMO to decide the
expected premise to install TM WiFi services
AND Regional should be able to recognize the service
availability at each proposed site and should be able to
propose expected no of AP and backhaul to be installed
(based on desktop planning)
If BRD/LOB are capable of acquiring proposed site, they can
proceed to approach premise owner. Upon successful, to
notify AND Regional . AND Regional to assign partner to
prepare agreement between TM & Premise owner.
If BRD/LOB not capable, AND Regional to assign partner to
do site acquisitions. AND Regional to issue Offer Letter to
partner to do the job
Partner to approach premise owner and supported by AND
Regional / BRD/ LOB team

To prepare
agreement
between premise
owner & TM

Keep the agreement in project

files

Sign off agreement between TM & premise owner

Workshop to
decide sites

To select
other sites

SGM / LOB

Site Identification and Site Acquisitions Process

1a

Access Development to assist AND Regional team in negotiation

if required
Access Development to keep track nationwide site acquisition
progress
6

4c

1a

Upon successful, partner to prepare the agreement write-up.

The agreement should be between TM and premise owner.
Partner / AND Regional / BRD / LOB should be presence
during the agreements sign-off event
AND Regional / BRD / LOB should have a copy of the
agreements to be kept in project file for future references
If the negotiation is unsuccessful, AND Regional / BRD /
LOB should select others sites to acquire based on the
proposed listings
During the Site Identification / Site Acquisitions process,
Access Development team will monitored the whole process
nationwide and should be able to advice if AND Regional /
LOB / BRD having problems / issues during the process. If
necessary, Access Development team to assist the team in
the process.

Site Survey & Site Planning Process

AND Regional

Fundamental / Detail Planner at AND Regional

1

Assign
partner to
do site
survey

Consolidate
all TM WiFi
project

Get
endorsement
for PAC paper

Submit approved PAC paper

to Access Development for
budget release

3a

Perform
Detail site
survey

Submit technical proposal

& detail BOQ

3
4

Challenge /
review the
BOQ and
endorse

Access
Dev.

WiFi Partner

AND Regional can start AP

reservation per project
(PB31)
6
Create project
in GEMS &
create PAC
paper

Request work permit from premise

owner to install AP (if required)

Access Development to produce guideline for

fundamental planning rules & standard project
costing to ensure AND Regional have standard way
to challenge BOQ

AND Regional team to assign partner to perform detail site

survey upon successful of Site Acquisitions process. AND
Regional may issue Work Instructions to officially assign the
partner.
Partner to perform detail site survey and should have the
capability to come-out with technical proposal and BOQ
itemized based on awarded contracted items. The technical
proposal should be in the proper form of technical layout
drawing of the premise and propose equipment locations to
be put (AP/Switch/modem/etc) with the expected coverage
topology to be covered by AP.
Partner to submit the proposal to AND Regional for review.
AND Regional should be able to review and challenge the
proposal from partner based on the standard fundamental
planning rules given by Access Development team. AND

Access Development to assist AND Regional team in

challenge process if required
Access Development to keep track nationwide planning
progress

3a
1a

1a

AND Regional to consolidate all submitted technical proposal &

BOQ from partner before can be converted into project .
Upon finish with the consolidations, AND Regional team to
create PAC paper for the expected project and also create the
project in GEMS.
AND Regional team to get the endorsement for the PAC paper
before submit the PAC paper to Access Development team
AND Regional to submit the approved PAC paper to Access
Development team for budget release process
Partner to request work permit with premise owner to do AP
installations (if required)
During the Site Survey / Site Planning process, Access
Development team will monitored the whole process nationwide
and should be able to advice if AND Regional having problems /
issues during the process. If necessary, Access Development
team to assist the team in the process.

Budget Approval Process

Access Dev.

Received
approved
PAC from
AND
Regional
nationwide

Conduct
PAC
Challenge
session
with AND
Regional
5

Consolidate
PAC paper

Endorse
PAC paper

PPM
Buss
Finance

Inform AND
Regional to
proceed with
Site
Installation
process

Prepare Budget release paper per

package (inclusive nationwide
AND Regional)

Send to Buss.
Finance for
budget allocation

Coordinate approval
for budget release
until CTIO level

Notify AND
Regional / AD
for budget
allocation

Allocate budget in AND Regional cost center

4
5

10

Access Development received submitted approved PAC

paper from AND Regional nationwide
Access Development to consolidate the listing and to arrange
a PAC challenge session with AND Regional team
Access Development team should be capable to challenge
the submitted proposed project as based on fundamental
planning rules. Access Development team should have the
standards average cost per AP to ensure standardization
cost will be applied for TM WiFi project nationwide. Access
Development team also should capable to challenge the
design of each and every project.
After satisfied with the outcome from the challenge, Access
Development team to endorse the PAC paper.
Access Development team to prepare budget release paper
for all consolidated project for each region per package (eg.
PAC 1 TM WiFi) and to submit the paper to PPM for budget

9
10

PPM team to coordinate Budget Challenge session with GM

PPM / VP RD / VP ND and CTIO to ensure budget requested
is approved.
Upon approval from CTIO level, PPM will submit the
approved paper to Buss Finance for budget allocation.
Buss Finance team will check the budget availability based
on approved current year Business Plan. If budget still
available , Buss Finance team will allocate the budget to
AND Regional cost center as per requested.
PPM will notify Access Development team and Regional
Project Accountant upon successful of budget allocation.
Access Development team will inform AND Regional team
on the approved budget and notify them to proceed with site
installation process

Site Installation & UAT Process

AND Regional

WiFi Partner
Access
Dev.

1c

To monitor &
recommended RNO the
place to install modem /
BTU

1c

Monitor project
progress based
on RFS
target

Notify partner to proceed

with installation

To accrue project
spending based
on accrued docs
& project progress
Endorse UAT test
form upon
successful (Join
endorsement with
Operation team)

Perform
UAT test
6

Access Development to produce guideline for installation /

guideline for UAT test / guideline for NMS discovery /
guideline for backhaul request / guideline to commission
project in granite
Upon budget release, AND Regional to create AR to request
budget per project as per PAC approval. Regional project
accountant will release budget per project. AND Regional to
create PR to turn in to PO before can proceed with
installation.
Meanwhile, AND Regional need to request backhaul from
ICP (if Streamyx) or NOVA (if Unifi) . The backhaul required
already derived in PAC approval. The backhaul installations
will be done by Operation team (Streamyx / Unifi installer)
Upon PO issued, AND Regional to notify partner to start with
installation.
Partner to withdraw AP from ML store and copy the GI notes
to AND Regional.
Partner to proceed with required cabling works, infra works
and AP installation to complete the installation process.
AND Regional to recommend Streamyx / Unifi installer the
location to install modem / BTU to be use as TM WiFi
backhaul.

12

To perform
Assetization in
GEMS and asset
tagging at site

13

11

To commissioned
project in Granite
system

To update required
project
documentations
and handover the
project to
Operation team

14

Close project

Withdraw
AP from ML
Store

1b

1b

To request backhaul in
NOVA / ICP system

Proceed cabling works, infra works and AP installations

1a

1a

PO issued
to partner

Create AR
& PR per
project

Ensure all elements

discovered in NMS

10

Partner to submit
project document
to AND Regional
(eg redmark, test
report, etc)

Access Development to assist AND Regional team in

installation process if required
Access Development to keep track nationwide installation
progress

10

11
12
13

14

15

Partner need to ensure all elements are discovered in NMS before

can proceed with UAT test.
Partner to perform UAT test as per requirement in guidelines. AND
Regional & Operation team should be available during the UAT test .
Upon successful, AND Regional & Operation team to endorse the
UAT test form.
AND Regional to accrue on project spending according to TM
standard guideline in MPP (Manual Proses Perniagaan)
Partner to submit all technical documentations to AND Regional
before can proceed with commissioning. (eg redmark drawing, test
report, etc)
AND Regional to commission the project in Granite system to ensure
the project has been properly inventorized as per guideline provided.
AND Regional to perform Assetization process and to ensure all
elements has been tagged at site as per TM standard guideline in
MPP.
AND Regional to ensure all documentations are properly filed and to
handover the documentations and project to Operations team for

Project Handover to Operation Process

AND Regional

Upon commissioning
project, to prepare
handover notes to
operation
6

Notify Access
Development on
project readiness

Endorse & submit to

operations

To ensure all
standard
requirements has
been fulfilled
4

To ensure all WiFi

elements has been
discovered in NMS

2
3
4

Endorse and accept

the project for
maintenance

Access
Dev.

Operation team

Upon project commissioned in Granite, AND Regional

to prepare handover notes to operation to handover the
project for maintenance.
AND Regional to endorse the form and submit to
operations.
Upon endorsement by Operation, they need to ensure
all standard requirements has been fulfilled as per
guidelines,
Operation also to ensure all WiFi elements has been
discovered in NMS .

5
6
7

To alert MMMO /
GW team on the site
readiness

After satisfied with all the requirements, Operation to

endorse and accept the project before proceed with
maintenance.
AND Regional to update the site readiness to HSBB
Access
HSBB Access to notify MMMO / GW team on the site
readiness

Site Maintenance Process

Operation team

Received complain / docket

/ alarm in NMS regarding
TM WiFi site
2

Assign partner if required

further investigation on the
fault at site (2nd level
maintenance)

1st

To perform
level
maintenance (eg reset
modem from NMS)

To verify the fault clearance

and endorse the report.

Partner

To pay TM WiFi partner

maintenance fee per
quarterly basis as per
contract agreement

To perform thorough check

on fault either related to AP,
cabling or modem and to
clear the fault

To notify Operation on the

fault clearance & submit
report

To perform comprehensive maintenance as per instruction from Operation team

1
2

Operation team will received complain / docket / alarm

in NMS regarding TM WiFi sites fault.
Operation team should be capable to do 1st level
maintenance at Operation Centre (eg reset modem
from NMS)
If the fault still not clear, to assign partner to investigate
further on the fault at site. This considered as 2nd level
maintenance.
Partner to perform thorough check on the fault at site.
Partner should have the capability to check the network
health including AP problem, cabling problem, other
related equipment problem or even backhaul problem
(related to modem) and should be capable to clear the
fault as per standard practice.

5
5
6
8

Upon successful to clear the fault, partner to submit the

report to Operation team.
Operation should capable to verify the report and endorse
upon satisfy with the report and fault clearance.
Operation to pay partner maintenance fee per quarterly
basis as per contract agreement.
Partner to perform regular comprehensive maintenance as
per instruction from operation team and to submit the report
to Operation for endorsement.
Faulty network element supplied by TM such as
modem, AP, switch, load balancer will be re-supplied
by TM
Faulty other than TM supplied network element will
be under partner responsibility and part of

TM WiFi High Level Project Deployment Process

1

Site Identification &

Site Acquisitions

Site Survey &

Site Planning

3
Budget Approval

Site Installations
& UAT

4. AND Regional to appoint TM WiFi partner to

acquire sites if LOB/BRD not capable
5. BM/PPM/AND Regional to keep the agreement
with premise owner to install TM WiFi

1. AND Regional to assign TM WiFi partner to do

detail site survey
2. TM WiFi partner will submit to AND Regional
detail BOQ & technical proposal per site basis

3. AND Regional to challenge the proposal

4. AND Regional to create and submit approve
PAC paper to Access Development for budget
approval process

1. Access Development team to challenge and

consolidate approved PAC paper from AND
Regional team nationwide

2. Access Development team to prepare budget

release paper & submit to PPM for budget
release approval
3. PPM to coordinate the budget allocations

1.
2.
3.
4.

AND Regional to create PO per project basis.

5. AND Regional to monitor the project progress,
AND Regional to request backhaul in system
payment progress & assetization progress
TM WiFi partner to get the AP from ML Store
6. AND Regional/Operations to do the UAT with
TM WiFi partner to start with project installations
TM WiFi partner and to be endorsed upon
as per TM guidelines
successful

Project Handover to
Operations

1. AND Regional to prepare handover notes to

Operations
2. Operations team to ensure all requirements for
installations method has been fulfill

Site Maintenance

1. Received docket / users complain / alarm in

NMS regarding fault for TM WiFi site
2. Operation will do 1st level maintenance on the
network health based on NMS data
3. To assign TM WiFi partner for 2nd level
maintenance

Note :

1. LOB/BRD to propose TM WiFi sites

2. AND Regional to verify service availability at
each targeted sites
3. LOB/BRD to acquire the sites if capable

3. Operations to ensure all AP has been

discovered in NMS for monitoring
4. Access Development to alert MMMO/GW team
on the site readiness
4. TM WiFi partner to do fault clearance at site
either related to AP problem or modem problem
5. Operation team to verify the fault clearance.
6. Operation to pay TM WiFi partner maintenance
fee per quarterly basis

43
43

Site Acquisitions partner to assist TM to do Site Acquisitions at TM WiFi sites

and transfer the site agreement to TM
1

Site Acquisitions

TM will decide which sites or

building to install TM WiFi and will
issue WI to partner to proceed with
site acquisitions
Partner to arrange appointment
with BM to communicate on TM
WiFi AP installations at their
premise
Partner to prepare proposal for site
acquisitions TM will provide the
template and sample for the
proposal. TM also will provide
sample letter to communicate with
BM

Note: To put sample proposal, sample letter, sample agreement

Upon successful, partner to

prepare agreements
documents between BM and
TM TM will provide the
template for this agreement.
Partner to handover the
agreements to TM upon
approval & signatures.
Partner to submit project
schedule for AP installations
after get the approval.
Partner need to request work
permit from premise owner
to proceed with installations
works (if required)

44

Site Survey & Site Planning Partner to do details site survey at TM WiFi sites
and submit Technical Proposal to TM for endorsement
2

TM will issue WI for partner

to start with detail Site survey

Site Survey &

Site Planning
Partner to obtain a facility diagram
from BM. If none are available,
Partner should prepare a drawing
that depicts the location of walls,
walkways, metal racks, partitions
and any other potential attenuation
barriers which may affect the
propagation of WiFi signals.

Partner to perform detail site

survey and should have the
capability to come out with
Technical Proposal and BOQ
itemized based on awarded
contracted items. The technical
proposal should be in the proper
form of technical layout drawing
of the premise and propose
equipment locations to be put
(AP/Switch/modem/etc) with the
expected coverage topology to
be covered by AP. TM will
provide sample of standard
Technical Proposal
Partner to submit the TP & BOQ
to AND Regional for review and
endorsement

Note: To put sample layout diagram, sample TP, sample BOQ, sample site survey form

45

Material withdraw from ML store partner to withdraw AP/switch/rack from

TM ML store before installing at TM WiFi sites
3

AND Regional project

manager will instruct partner
to withdraw item from TM ML
store using PB31C form.
Partner need to withdraw AP
/ racking / switch from TM ML
store using PB31C form given
by AND Regional project mgr.

Material withdraw
from ML store

Note:

Partner to deliver the items to site

on agreed installations date with
Regional ND project manager
TM ML store will be available
ML Store,
nationwide as below :
Sandakan

Upon material withdrawal,

TM ML Store will issue GIN to
partner. Partner to submit
GIN to AND Regional

, Sbh

ML Store,
Lundang, Kel

ML Store,
Alor Star

ML Store,
Rusila, Trg

ML Store,
Penang

ML Store, KK,
Sbh

ML Store,
Kuantan, Phg

ML Store,
Ipoh, PK

ML Store,
Miri, Swk

ML Store,
Cheras, KL

ML Store, JB

ML Store,
Kuching, Swk

ML Store,
Melaka

Partner to submit material settlement

form during project completions
46

Site Installations partner to complete end-to-end installations of AP at TM

WiFi sites and to have competent staff ..(1 of 3)
4

TM will issued PO to partner to start

with cabling works & infra works
regarding of AP installations at TM WiFi
sites.
Upon receiving WI from TM, partner to
do the installations at sites as per
guidelines provided by TM. Partner
need to ensure the network quality
delivered as per TM standard
requirements in the guidelines.
During installations of TM WiFi
backhaul, partner also need to
recommend the location to put the
modem and racking before installing.
Partner to submit daily activities form
for TM to track the project progress
4

Site Installations

Note: to put sample related HTW

Partner shall form teams of AP installers

which comprise of at least two technical
personnel for each team. Each technical
personnel who perform works shall
comply with the following competencies
and training requirements

Type of Cert &

competency

Who

Timeline

1 Ba s i c Pre-requi s i te
NIOSH Sa fety Pa s s port Ea ch Techni ca l s ta ff Upon a ppoi ntment
Work a t hei ght permi t Ea ch Techni ca l s ta ff Upon a ppoi ntment
2 Competency
TM As s es ment

Ea ch Techni ca l s ta ff

Immedi a te a fter
a ppoi ntment

3 Sys tem & Proces s

Proces s & WI
Front Li ners Tra i ni ng

Immedi a te a fter
a ppoi ntment
Immedi a te a fter
Ea ch Techni ca l s ta ff
a ppoi ntment
Ea ch Techni ca l s ta ff

Partner shall attend all the required

certifications and training at Partners cost
at TMTC or other Certification Agency
define by TM. For new partners team, site
installations shall only be allocated to
partners who passes the TM Assessment

Site Installations partner scope is to complete the TM WiFi network

installations whereby backhaul will be installed by TM..(2 of 3)
4

DP

Partner scope

TM Scope

Network cabling
Infra works

Wifi AP

Wifi NE
Modem

TM WiFi backhaul
Backhaul installations
will be done by TM. TM
will do the cable
patching from DP to
modem in ensuring the
backhaul is workable to
be use as TM WiFi
backhaul
TM will also do the
backhaul service
activations .

TM WiFi sites

All network cabling and infra works related to deploy wifi Network
elements and Access point at TM WiFi sites will be fall under partner
responsibilities. This works need to be conform to TM Guidelines.
If during the installations, TM project manager notice that the ongoing
works not based on TM standards, TM have the rights to instruct
partner to re-do all the works based on TM standards requirements.
Partner is responsible for activations & configurations of the TM WiFi
network in order to ensure all installed elements is discovered at AC
and NMS.
Partner to ensure the cleanliness of sites during and after installations
and to take full responsibilities on making good of building owner
premise after site installations (whichever related to site installations)
Partner to ensure the technical staff is wearing proper uniform and
always conform to OSH safety requirements during site installations
48

Site Installations partner will S&I loose items and will

also do wifi network installations whereby active elements will
be supplied by TM..(3 of 3)
Scope for supply items

D
P

Racking
modem

Modem
Racking
Switch

Wifi NE
(PoE injector)

CAT 5e / Fiber
Cable
Conduit

Power cable
Conduit

Scope for Engineering services

TM WiFi backhaul

TM WiFi sites

Claimable items

Engineering services scope

Partner scope

Modem installations

Backhaul activations

Access
Point

Access Point
Bracket
PoE injector

Power cable
Conduit
Extension cord

Supply by Partner

bracket

CAT3 cable
PVC conduit

Supply by TM

CAT 5e / Fiber Cable

Conduit

Wifi NE
(Switch)

TM scope

Legend :

Issuance of rack/AP/switch
from TM ML store

Start of maintenance cycle

(1 month after H/O date)

4 Installations of all WiFi network

7 Final documentations,

elements at TM WiFi sites

(including cabling works)

Mounting AP on ceiling / wall

(including infra work required)

Asset Tagging & handover

to TM
TM WiFi network setting,
activations, commissioning
& performing UAT test

Claims will be based

on actual works
completed at site and
charge according to
unit rate as per
contract item
Partner to ensure site
cleanliness

Note* : 1.Racking will be supplied by TM. Partner to install the racking at TM WiFi sites. For >2 APs, switch may required

49
49

Discover AP in NMS partner need to ensure all related wifi equipment (AP, switch, modem)
is discovered at AC Centralize & NMS ..(1 of 2)
Partner is responsible for network
setting, activations, and commissioning of
the TM WiFi network in order to ensure
all installed elements is discovered at AC
and NMS and to submit Granite form for
Inventory as per TM guideline.
AP need to be discovered Regionally by
local AC as below :
Central AC from JRC
10.176.136.x
Northern AC from SJA 10.176.138.x
Southern AC from SC 10.176.139.x
Eastern AC from TRM 10.176.140.x
Sabah & Swk AC from STM 10.176.136.x
AP, switch & modem need to be
discovered in NMS. NMS located at CBJ6,
IP no : 10.176.142.x
Note:

Location of Centralize AC and

NMS/BE illustrated as below :

Centralize AC deployment topology 6 AC will be installed at each

region derived as below :
3
Northern Region

Traffic Taker

SJA

Eastern Region
Traffic Taker

TRM
2

Central - Backup

NMS / BE

Redundancy

Traffic Taker

CBJ6

KLJ

(i-Grid)

Sbh &Swk Region

Traffic Taker

STM
1

Central Region

Southern Region

Traffic Taker

JRC

Traffic Taker

SC

Partner to upload building layout plan

into NMS, mapping the AP in NMS/AC as
per site installations & capture screen
before submitting to AND Regional
5

Discover AP in
AC and NMS
50

Discover AP in NMS each of regions will have own AC and to use the IP
address for AP connections to Centralize AC..(2 of 2)
AC3 = AC Northern @ SJA
AC BW Capacity
4 x 10GE
User capacity
3 x 32,000
IP address
10.176.138.x

AC6 = AC Sbh/Swk @ STM

MSE_STM

MSE_KMR

AC Sbh/Swk apply to :
AND KK
AND MR
AND TWU AND KG

AC Northern apply to :
AND KD/PS AND PK
AND PP

TM
IP Core
Cloud

AC2 = AC Backup @ KLJ

AC BW Capacity
4 x 10GE
User capacity
4 x 32,000
IP address
10.176.137.x

MSE_KLJ

AC5 = AC Eastern @ TRM

MSE_TRM

AC BW Capacity
4 x 10GE
User capacity
2 x 32,000
IP address
10.176.140.x

AC Eastern apply to :
AND PHG
AND KEL
AND TG

AC1 = AC Central @ JRC

AC BW Capacity
4 x 10GE
User capacity
4 x 32,000
IP address
10.176.136.x

AC BW Capacity
4 x 10GE
User capacity
2 x 32,000
IP address
10.176.140.x

MSE_JRC

AC Central apply to :
AND KL
AND SB
AND MSC
AND ST
AND PJ

AC4 = AC Southern @ SC

MSE_SC
CBJ6
NMS & Backend
10.176.142.x

AC BW Capacity
4 x 10GE
User capacity
3 x 32,000
IP address
10.176.139.x

AC Souhtern apply to :
AND NS
AND JU
AND MK
AND JS

Note : AP need to be set with 2 IP address, IP no. 1 is pointing at related regional AC and IP no. 2 pointing at backup AC at
KLJ

51

UAT test partner need to ensure all related wifi equipment's (AP, switch,
modem) is discovered at AC Centralize & NMS ..(1 of 2)
6

Partner to perform UAT for TM WiFi

network together with TM staff at
TM WiFi sites.
Partner to ensure all tools & test
gear has been calibrated before can
be used during testing
Partner to ensure that the result of
the testing must conform to the TM
Guidelines.
Any non-compliance during testing,
immediate rectification by partner
shall be done and continue the test
until the result are satisfactory and
complies to TM Guidelines.
Partner need to ensure that all test
are covered based on Standard UAT
test report as required by TM

Partner need to submit the test

report to TM after TM satisfied
and endorsed the UAT test
performed at sites. This
documents will be kept in project
files by TM project manager.
Documents required after the
UAT test defined as below :
6

UAT test

UAT test report

As-built drawing report / final
measurement report
Plan layout diagram (hardcopy &
softcopy)
52

UAT test there are 6 standard requirements for UAT test that need to
be fulfilled by partner in order to comply with TM Guidelines ..(2 of 2)

LIST OF UAT
TEAM

ACCESS POINT
TEST

BACKHAUL
TEST
Note :

NETWORK
ELEMENTS TEST

SECURITY
TEST

SITES
COVERAGE TEST
53
53

Project Docs + Granite Template partner need to submit required project

documents to TM after completions of sites installations
7

Partner need to be submit to TM below

documents as standards requirements
for TM ISO 9001
Partner also need to have filing system
for each project :
Site Acquisitions Documents :
Copy of Tenancy Agreement
Copy of Service Agreement
Copy of work permit / way leave from
BM or local authority
Building management info
Communications letters with BM
Planning & Design Documents :
Service Boundary Plan
Building Cable layout plan
Building layout plan (softcopy & hardcopy)
Technical Proposal
BOQ
Equipment list
Proposed project schedule

Note:

Deployments Documents :
PB31C Material request from store
GIN Material withdraw from store
MLRN11 - Material settlement documents
Daily Activities (DA) updates
7

Project Docs +
Granite Template
List of workers with NIOSH cert and
other related cert as required by TM
Calibrations cert for tools & test gear
with the masterlist
UAT Test documents
As-built drawing with photo evidence
Final Measurement report
Progress claim documents
Granite template for TM WiFi inventory
NMS/AC screen capture
Photo evidence of Asset Tagging &
AP/wifi NE naming tagging
54

Site Maintenance xxxxx

Note:

TM (Operation team) will received

complain / docket / alarm in NMS
for TM WiFi sites. 1st level checking
will be done by TM.
TM will assigned partner to
investigate further the fault at site.
TM will issue WI to partner to clear
the fault.
Partner to perform thorough check
on the fault at site. Partner should
have the capability to check the
network health including AP
problem, cabling problem, other
related equipment problem or
even backhaul problem (related to
modem) and should be capable to
clear the fault at site as per
standard practice.

Site
Maintenance

Upon successful of clearing the fault,

partner to submit the report to
Operation team for endorsement
Scope for item to maintenance
Faulty network element supplied by
TM such as modem, AP, switch, load
balancer will be re-supplied by TM
Faulty other than TM supplied
network element (e.g cable) will be
under partner responsibility and
part of comprehensive maintenance
cost

55

Site Maintenance Partner to have buffer stock for AP, 1 Partner to do

modem, switch given by TM
reservation in TM
For maintenance purposes, partner need to have buffer stock
ICS system
for AP / switch/modem to be use as replacement for faulty
2
TM will approve the
items.
request
TM will supply partner for this items.
Other material supplied by partners during installations will be
3
re-supplied back by partners.
Partner collect AP at
Partner need to have buffer stock for maintenance as below :
TM ML Store (keep
AP 3% of total installed at sites
as buffer stock)
Modem 3% of total installed at sites
4
Switch 3% of total installed at sites
TM issue WI for
Partner need to adhere to TM standard fault restoration MTTR
fault restoration
(Mean Time To Restore) as below (KPI for maintenance):
Normal sites : MTTR 24 Hours
5
Partner bring the
Premium sites : MTTR 4 Hours
stock during fault
International Airport 30 minutes response time, MTTR 4
restorations at site
Hours
8

Faulty items
return back to
TM ML Store

Update & send

maintenance
report to TM

Send notification to
TM on changing AP /
switch / modem

YES

Change AP /
switch/
modem?

56

 TM WiFi item price list

List of TM WiFi item price list

TM WiFi Price List - Partners
No

Desc

Unit

Unit Price

Section A Network Materials

Network Accessories (Supply by Partner)
1 3 gang power extension cord
2 6U Wall Mount Rack c/w fan
3 9U Wall Mount Rack c/w fan
4 12U Wall Mount Rack c/w fan
5 15U Wall Mount Rack c/w fan
6 24U Wall Mount Rack c/w fan
7 42U Wall Mount Rack c/w fan
8 Surge protector
9 8 port L2/L3 Switch
10 16 port L2/L3 Switch
11 4 port L2/L3 Switch with PoE built in
12 8 port L2/L3 Switch with PoE built in
13 L2 Managed switch with 24 10/100 Mbps ports + 2 slots
14 L2 Managed switch with 24 100/1000 Mbps ports + 2 slots
15 3Com 5 port switch
16 3Com Switch 4210 26-Port, 24 x 10/100 plus 2 x dual personality
operating 10/100/1000 or SFP.
17 3Com SW 5500G-EI 24port SFP 24 port SFP with 1 Application Module
Slot and 4 RJ 45 10/100/1000
18 3Com H3C 1000Base SX SFP Transceiver, Multi Mode LC
19 24-Port Ethernet POE Managed Switch
20 APC Smart-ups 1000 va usb & Serial RM 1U 230 V
21 APC Smart-ups 2200 va usb & Serial RM 1U 230 V
22 UPS for 2 hours Operation
23 UPS for 4 hours Operation
24 Associated Ethernet per switch
25 Supply Security Casing (indoor cabinet) Type A (240Lx100Hx300D) mm*

unit
unit
unit
unit
unit
unit
unit
unit
unit
unit
unit
unit
unit
unit
unit
unit

RM
RM
RM
RM
RM
RM
RM
RM
RM
RM
RM
RM
RM
RM
RM
RM

40.00
400.00
550.00
450.00
900.00
1,050.00
1,800.00
200.00
300.00
890.00
969.00
1,216.00
930.00
1,388.00
150.00
2,278.00

unit

RM 22,000.00

unit
unit
unit
unit
unit
unit
unit

RM
RM
RM
RM
RM
RM
RM
RM

1,400.00
938.00
650.00
3,500.00
988.00
1,811.00
1,700.00
150.00

RM

300.00

unit
26 Supply Security Casing (indoor cabinet) Type B (240Lx200Hx300D) mm*
unit

Note:

58

List of TM WiFi item price list

Note:

Cabling & Accessories (Supply by Partner)

27 S&I Cat 5e UTP Ethernet Cabling per m
28 S&I Cat 6 UTP Ethernet Cabling per m
29 S&I Cat 3 phone line Cabling per m
30 S&I Weatherproof CAT5 Cable per point
31 S&I 240v Power Cabling
32 S&I 1" PVC conduit
33 S&I 1" Flexi conduit
34 S&I 1" GI conduit
35 S&I Coax cabling (LMR 400)
36 Armoured cabling
37 Cable support system including cable tray, trunking, conduit and etc

meter
meter
meter
unit
meter
meter
meter
meter
meter
meter
meter

RM
RM
RM
RM
RM
RM
RM
RM
RM
RM
RM

2.00
3.90
2.00
680.00
2.00
5.00
1.00
26.00
7.00
9.00
25.00

Network Cable - Fiber cable (Supply by Partner)

38 S&I 4 core multimode fiber optic cable
39 S&I 6 core multimode fiber optic cable
40 S&I 12 core multimode fiber optic cable
41 S&I 24 core multimode fiber optic cable
42 S&I 4 core singlemode fiber optic cable
43 S&I 6 core singlemode fiber optic cable
44 S&I 12 core singlemode fiber optic cable
45 S&I 24 core singlemode fiber optic cable
46 S&I Fiber Media Converter ( SC to UTP ) Singlemode
47 S&I Fiber Media Converter ( SC to UTP ) Multimode
48 S&I LC-LC, 3 meter Fiber patch cord(multimode)
49 S&I SC-SC, 3 meter Fiber patch cord(multimode)
50 S&I LC-LC, 3 meter Fiber patch cord(singlemode)
51 S&I SC-SC, 3 meter Fiber patch cord(singlemode)
52 Termination / Splicing of SC Fiber connector
53 Termination / Splicing of LC Fiber connector
54 OTDR Testing
55 S&I of 24-port 19" Rack-mount Fiber Distribution Panel c/w SC

meter
meter
meter
meter
meter
meter
meter
meter
unit
unit
pcs
pcs
pcs
pcs
core
core
core
set

RM
RM
RM
RM
RM
RM
RM
RM
RM
RM
RM
RM
RM
RM
RM
RM
RM
RM

21.00
24.00
33.00
45.00
20.00
22.00
25.00
35.00
310.00
310.00
30.00
25.00
30.00
25.00
135.00
135.00
40.00
980.00

59

List of TM WiFi item price list

Section B Engineering Services
Overall wifi networks
56 Testing & Commissioning of Indoor Access Point

unit

RM

150.00

57 Testing & Commissioning of Outdoor Access Point

unit

RM

650.00

58 Dismantling access point / node, cabling and accessories

unit

RM

200.00

59 Installation, Testing & Commissioning of associated Ethernet switch

unit

RM

250.00

60 Installation, Testing & Commissioning the Access Controller (Single

unit

RM

200.00

61 Installation, Testing & Commissioning the Access Controller

unit

RM

800.00

62 Dismantling per switch / router / access controller / load balancer

unit

RM

250.00

63 Labour charges for optics cable

meter

RM

6.00

64 Installation of surge protector

unit

RM

100.00

65 Installation/Mounting AP on wall/ceilings

unit

RM

200.00

66 Installation/Mounting AP on lamp post charges

unit

RM

500.00

67 Installation/Mounting AP on communications towers charges/ roof top

unit

RM 1,000.00

68 Installation/Mounting indoor cabinet on wall

unit

RM

69 Supply and Install Lightning arrestor & grounding for steel structure

unit

RM 1,500.00

70 Supply and Install Customized galvanized steel mounting structure on

unit

RM 1,500.00

71 Supply and Install Customized galvanized steel mounting structure at

unit

RM 1,500.00

72 Comprehensive Site survey (Mall/Multiple AP) - Klang Valley

site

RM

500.00

73 Comprehensive Site survey (Mall/Multiple AP) - Peninsular

site

RM

800.00

74 Comprehensive Site survey (Mall/Multiple AP) - Sabah/Sarawak

site

RM 1,500.00

75 Site acquisition

AP

RM

50.00

Project Management

Note:

150.00

60

List of TM WiFi item price list

Maintenance
76 Event standby (Weekday / 8am - 6pm)
77 Event standby (Weekday / 6pm - 12am)
78 Event standby (Weekend & Public Holiday / 8am - 6pm)
79 Event standby (Weekend & Public Holiday / 6pm - 12am)
80 Maintenance (AP/month)

manpower RM
manpower RM

550.00
850.00

750.00
manpower RM
manpower RM 1,080.00
monthly

RM

38.00

81 Plaster ceiling opening and covering back after work completed

each

RM

100.00

82 Soil trenching inclusive of covering back

meter

RM

24.00

83 Road / Cement trenching inclusive of covering back

meter

RM

46.00

84 Rental of Skylift for high rise installation

day

RM

700.00

85 Rental of Scissor Lift for high rise installation

day

RM

500.00

86 Fiber Termination Box c/w adaptor / connector for 4 fibre core

unit

RM

565.00

87 Supply, delivery & install of Galvanized/Concrete Pole 6.7m/7.6m

unit

RM 4,200.00

88 Supply & install weather proof control box 3x3x1 feet (HxLxD) or similar

unit

RM 2,850.00

89 Fiber Termination Box c/w adaptor / connector for 4 fibre core

complete with all accessories

units

RM

Other services

Optional Items

Note:

650.00

61

 Sample communication letter to Building Management

Our Ref :
Date :
DIAMOND SQURE JOINT MANAGEMENT BODY
3-5-1, JALAN 3/50, DIAMOND SQURE,
OFF JALAN GOMBAK,
53000 KUALA LUMPUR
Dear Sir/Madam,
IMPLEMENTATION OF TM WIFI INFRASTRUCTURE
Congratulations!
In line with our commitment to provide TM Wifi services to the nation, we are currently in the midst
of rolling-out TM WIFI infrastructure to your premises which has been earmarked to receive such
infrastructure. TM WIFI infrastructure will provide the platform and engine to drive this nations
broadband up the value chain and provide Malaysians with the ability to enjoy and enhanced level of
the digital lifestyle living and access to rich online content in entertainment, education, e-health, egovernment, communications and much more.
In order to bring all this to you, we will have to undertake some survey work on your premises to
enable us to install the required equipment and infrastructure. In order to do so we seek your kind
understanding cooperation and consent to allow us to come on site to carry out the relevant
installation engineering work. All costs related to the civil and engineering work involved to bring the
TM WIFI service to your premises will be borne by Telekom Malaysia Berhad.

Sample
communications
letter to Building
Management

For more information on the civil and engineering work involved, we will happy to provide a
presentation to you if require. We expect the work to be completed in a short period of time
possible and regret any inconvenience that may arise out of this.
Telekom Malaysia has authorised to the person who is carry this letter is Telekom Malaysia
Representative to execute the particular job.
Thank you & best regards.
TELEKOM MALAYSIA BERHAD

Please tick option below;

TM is permitted to proceed with the civil & engineering work required.
Not permitted

Note:

Developers/Owner Chop & Sign

63

 Sample Standard Technical Proposal for TM WiFi project

Technical Site Survey Report (TSSR)

for
TM WiFi Project

Site: <to define site name>

Main Contractor:
Prepared by:
Document Version:

xxxxx
xxxx
xxxxx

Overview of TM WiFi sites

Site Name

xxxx

Site Address

xxxx

Building owner
details

Building Management :
Contact Person Name :
Contact Person Phone :

Site GPS
Coordinate

Latitude :
Longitude :

Propose Backhaul

Backhaul Type :
Backhaul speed :
Level 1 :

Propose Coverage
Area

Level 2 :
Level 3 :
Level 4 :

Note: Please define more boxes if more location/floor to cover

66

Proposed Overall Straight Line Diagram (SLD) & Propose Overall Coverage Plan

DRAWING LEGEND
Outdoor Wireless AP

Fiber Cable

Indoor Wireless AP
2.4GHz Wireless Signal Coverage
(estimated at ~15m-30m)
5.8GHz Wireless Backhaul Link
5.8GHz Wireless Mesh Link
Cat5e / 6 Cable
<Company
logo >

PROJECT

TM WiFi at xxxxx

DATE

xxx

TITLE

Drawing Legend

DRAWING

xxx

SITE

xxxx

REVISION

xx
68

Overall Straight line diagram (SLD)

BUILDING BLOCK

Riser / Telecom Room

Coverage Area

.
2nd Floor
Floor Switch

Backhaul Type : xxx

Speed : xxx Mbps

.
1st Floor

.
Grd Floor

TM WiFi Access

Backhaul
<Company
logo >

PROJECT

TM WiFi at xxxxx

DATE

xx

TITLE

Overall Straight Line Diagram (SLD) <to define area>

DRAWING

xxx

SITE

xxxx

REVISION

xx
69

Overall Coverage Plan

<Company
logo >

PROJECT

TM WiFi at xxxxx

DATE

xxxx

TITLE

Overall Coverage plan <to define area>

DRAWING

xxxx

SITE

xxxx

REVISION

xx
70

Proposed Coverage Plan at

<to define area>

Brief Descriptions of coverage plan <refer below sample>

For level 2, we proposed to cover the whole departure lounge from Gate A1 until Gate A13.
With end to end distance of around 700m, the proposed number of AP is 12.
The proposed AP shall cover each Gate departure holding area.
In term of installation method, all AP will be wired and powered using PoE Ethernet switch.
Each cable (data & electrical) will be laid using new and existing cable tray.
For POP, we proposed to used ICT Room 2/2 for the Internet lines, Load Balancer (if any),
Access Control Gateway and Core Switch.
For distribution switch, we proposed to use ICT Room 2/1, ICT Room 2/3 and ICT Room 2/4 as
equipment room to house the distribution switch as shown the next slides.
For every proposed equipment room, we will provide a separate power DB to our equipment.

72

80M

Coverage 1 <to define area>

<Company
logo >

PROJECT

TM WiFi at xxxxx

DATE

xxxxx

TITLE

Coverage Plan : <to define site area)

DRAWING

xxx

SITE

Xxxx < site name>

REVISION

xx
73

No of AP: xx
<Company
logo >

PROJECT

TM WiFi at xxxxx

DATE

xxxx

TITLE

Proposed AP Location and Estimated Coverage Area

DRAWING

xxxx

SITE

Xxxx < site name>

REVISION

xxx
74

Proposed SW
- <to define location>

Proposed SW
- <to define location>

Proposed Backhaul
- <to define location>
Proposed SW
- <to define location>
<Company
logo >

No of Backhaul: xx
No. of SW: x

PROJECT

TM WiFi at xxxxx

DATE

xxxx

TITLE

Proposed Cable Routing <to define site area>

DRAWING

xxxx

SITE

Xxxx < site name>

REVISION

xxx
75

To level <to define area>

Access Switch
<to define area>

AP10

AP11

AP12

Access Switch
< to define area>

AP07

AP08

AP09

AP04

AP05

AP06

AP01

AP02

AP03

4 Core Multimode F.O.C

Distribution
switch

Backhaul : xxxx Mbps

Backhaul
<to define area>
<Company
logo >

Access Switch
<to define area>

<to define area>

<to define area>

PROJECT

TM WiFi at xxxxx

DATE

xxx

TITLE

Detail Straight Line Diagram (SLD) at <to define

area>
xxx

DRAWING

xxx

REVISION

xx

SITE

76

Proposed Coverage Plan at

<to define area>

Brief Descriptions of coverage plan <refer below sample>

For level 3, we proposed to cover the whole Check-in Counter are, International Departure
Lounge (Gate B1 B6) and VIP Lounge.
In term of installation method, all AP will be wired and powered using PoE Ethernet switch.
Each cable (data & electrical) will be laid using new and existing cable tray.
We proposed to lay fiber optic cable from ICT Room 2/2 to ICT Room 3/1, ICT Room 3/2 and ICT
Room 3/3 to connect back to the POP.
All the proposed room shall be installed with distribution switch in a wall mounted rack.
The distribution switch will connect and provide power to all AP in the floor.
Every proposed equipment room, we will provide a separate power DB to our equipment.

78

Coverage 1 <to define area>

Coverage 2 <to define area>
Coverage 3 <to define area>
80M

<Company
logo >

PROJECT

TM WiFi at xxxxx

DATE

xxxx

TITLE

Coverage Plan : <to define site area)

DRAWING

xxxx

SITE

Xxxx < site name>

REVISION

xx
79

No of AP: xx
<Company
logo >

PROJECT

TM WiFi at xxxxx

DATE

xxxx

TITLE

Proposed AP Location and Estimated Coverage Area

DRAWING

xxxx

SITE

Xxxx < site name>

REVISION

xx
80

Proposed SW
- <to define area>
Proposed SW
- <to define area>
Proposed SW
- <to define area>
<Company
logo >

No of Backhaul: xx
No. of SW: xx

PROJECT

TM WiFi at xxxxx

DATE

xxxx

TITLE

Proposed Cable Routing <to define site area>

DRAWING

xxxx

SITE

Xxxx < site name>

REVISION

xx
81

Coverage 1 <to define area>

Coverage 2 <to define area>
Coverage 3
<to define area>

Access Switch
<to define area>

AP13-3/1

AP14-3/1

AP15-3/1

Access Switch
<to define area>

AP16-3/2

AP17-3/2

AP18-3/2

4 Core Multimode F.O.C

AP19-3/2

<to define area>

From backhaul
<to define area>

Access Switch
<to define area>

AP20-3/3
AP21-3/3
<to define area>

< to define area>

<Company
logo >

AP22-3/3
AP23-3/3
<to define area>

<to define area>

PROJECT

TM WiFi at xxxxx

DATE

xxxx

TITLE

Detail Straight Line Diagram (SLD) at <to define

area>
Xxxx < site name>

DRAWING

xxx

REVISION

xx

SITE

82

Site Overview Photos

Proposed Coverage Area Photo:

- <to define area>
- <to define area>

<Company
logo >

PROJECT

TM WiFi at xxxxx

DATE

xxx

TITLE

Site Photo: < to define area>

DRAWING

xxx

SITE

xxxx

REVISION

xxx
84

<Company
logo >

PROJECT

TM WiFi at xxxxx

DATE

xxxx

TITLE

Site Photo: <to define area>

DRAWING

xxxx

SITE

xxxx

REVISION

xx
85

<Company
logo >

PROJECT

TM WiFi at xxxxx

DATE

xxxx

TITLE

Site Photo: <to define area>

DRAWING

xxxx

SITE

xxxx

REVISION

xx
86

<Company
logo >

PROJECT

TM WiFi at xxxxx

DATE

xxx

TITLE

Site Photo: <to define area>

DRAWING

xxx

SITE

xxx

REVISION

xx
87

<Company
logo >

PROJECT

TM WiFi at xxxxx

DATE

xxxx

TITLE

Site Photo: <to define area>

DRAWING

xxxx

SITE

xxx

REVISION

xx

<Company
logo >

PROJECT

TM WiFi at xxxxx

DATE

xxxx

TITLE

Site Photo: <to define area>

DRAWING

xxx

SITE

xxxx

REVISION

xxx
89

Summary

Summary:
- List of Equipment
- Propose BOQ

List of Equipment

ITEM

DESCRIPTION

QTY

Indoor Access Point

xx

Outdoor Access Point

xx

Ethernet Switch <to define port no, type

switch>

xx

Racking

xx

Fiber cable (meter) < to define fiber details>

xx

CAT 5e (meter)

xx

UPS (if any) < to define area>

xx

Propose backhaul to use :

- Backhaul Type :
- Backhaul Speed :

91

Propose BOQ

<paste BOQ details here>

 Sample Standard UAT Test documents for TM WiFi projects

LIST OF UAT
TEAM

ACCESS POINT
TEST

BACKHAUL
TEST

Note :

NETWORK
ELEMENTS TEST

SECURITY
TEST

SITES
COVERAGE TEST

94
94

LIST OF ACCEPTANCE
TEAM

Note :

95
95

ACCESS POINT TEST

Note :

96
96

ACCESS POINT TEST

Note :

97
97

ACCESS POINT TEST

Note :

98
98

NETWORK ELEMENT
TEST

Note :

99
99

NETWORK ELEMENT
TEST

Note :

100
100

BACKHAUL TEST

Note :

101
101

BACKHAUL TEST

Note :

102
102

BACKHAUL TEST

Note :

103
103

BACKHAUL TEST

Note :

104
104

SECURITY TEST

Note :

105
105

SECURITY TEST

Note :

106
106

SITES COVERAGE

Note :

107
107

Checklist handover document to DNM (softcopy per site

basis)
1.
2.
3.
4.
5.
6.
7.
8.

Note :

Equipment list
Network Diagram
Floor Layout Plan
Partner & Building Management Information
TM WiFi Inventory (Granite Screen Capture)
Test Result (ATP)
NMS screen capture (for each AP)
Asset list report from GEMS

108
108

Checklist handover document to NMO ZFT (Hardcopy per

project basis)
1. Equipment list
2. Network Diagram
3. Floor Layout Plan
4. Granite Info
5. User Acceptance Test
6. Partner & Building Management Information
7. Copy of Tenancy agreement (If Any)
8. Copy Service Agreement (If Any)
9. Asset list report from GEMS
10. Borang Kaji Selidik Pelanggan
11. Borang Penyerahan Projek

Note :

109
109