Beruflich Dokumente
Kultur Dokumente
Revision Number
01/25/2013
02/18/2013
03/30/2013
05/03/2013
1
2
3
4
6/19
Description of change
INITIAL CREATION
UPDATED SCOPE STATEMENT
UPDATED RISK AND DEPENDENCY SECTION
MODIFIED TO NARROW SCOPE TO PEOPLESOFT
HCM UPGRADE
UPDATED SECTIONS 5, 6 AND 7
Author
ANN HANSEN
ANN HANSEN
ANN HANSEN
ANN HANSEN
ZACHARY
HOMRIGHAUS
Table of Contents
1
SCOPE ..................................................................................................................................6
2.1
2.2
2.3
Dependencies ............................................................................................................................................ 12
Risks ........................................................................................................................................................... 12
Constraints ................................................................................................................................................ 12
Assumptions ............................................................................................................................................. 12
Key Deliverables and Milestone Dates ................................................................................................... 13
Artifact Approvals ..................................................................................................................................... 13
4.1
4.2
4.3
4.4
4.5
4.6
5
6
Charter
Page 1 of 16
PROJECT INFORMATION
[The purpose of this section is to begin documenting the basic high-level initiative/project information
needed to evaluate the value of the initiative/project before taking it to the next step in the process.]
FEP/Other CEE
CareMore
HR Systems Experience Transformation
For Initiative name, see report titled EP Structure under Type of Report: Plan of Record on EPMO Reporting
Program Name
HR Systems: End-User Experience Transformation PeopleSoft HCM Upgrade
The following sections of the Charter must be fully documented when submitting the initial
Charter. See Section 7 for the complete list of deliverables that must be included in the Plan to Win
Contract Baseline submitted at Scope Baseline.
Charter
Page 2 of 16
DELIVERABLES
Hyperlink to section 2
Hyperlink to section 2.1
Hyperlink to section 4.1
Hyperlink to section 4.5
Hyperlink to section 6
This program consists of two projects: PeopleSoft HCM application upgrade to 9.2 &
PeopleSoft tools upgrade to 8.53. The focus on this program will be on end-user simplicity
and consistency. The overarching business outcomes to be realized are:
- Increased user adoption
- Reduced end-user training
- Improved productivity
- Improved decision support through enhanced BI and analytics
- Reduced total cost of ownership
- Adoption of emerging technologies (mobile and webservices)
- Continued vendor support
Use plain business language, not technical terms. How will this project specifically change the current business
situation? This should be a succinct executive level summary, leave detailed information for later in this
document.
Definitions [Define specific terms and acronyms which will be used in this document]
HCM - Human Capital Management
HR - Human Resources
BI - Business Intelligence
[In addition, please answer the following questions:
1.3.1
Does the initiative involve significant business process change and/or
organizational change?
If yes, Select one:
Provide details: No
1.3.2
Does it have any external facing component impacting external stakeholders
(such as members, providers, vendors)?
Project
If yes, please describe. No
Complexity
1.3.3
Does it have any Merger and Acquisition (M&A) component?
If yes, please describe. Amerigroup associates and contractors use PeopleSoft
9.1 with PeopleTools 8.5x. As a result, when they come on to the WellPoint
instance of PeopleSoft, they will be taking a step back in technology until the
PeopleSoft application and tools upgrade is completed.
1.3.4
Does project scope develop a new medical product or update an existing product?
(medical products that include dental/vision benefits may also impact MTM)
If
yes, please describe: No
1.3.5
Does project scope include functional and/or process changes for claims,
MTM Impact
enrollment or data displays/quoting for providers, call centers or members?
(Service
Performance
(Consider things such as deductibles, co-pays, visit limits, accumulators, UM, IVR,
Metrics)
member web transactions, etc)
If yes, please describe: No
1.3.6
Does project scope require changes to new sales/renewal functionality/process,
which could impact timely and accurate communication of product or enrollment
Charter
Page 3 of 16
1.3.7
1.3.8
Technology
Risk Impact
1.3.9
Health Care
Reform Impact
1.3.10
1.3.11
Privacy
1.3.12
Does the initiative involve collecting, using, storing, or disclosing the above
information? Y/N
Provide details: Yes, social security number (SSN) is stored in PeopleSoft HCM
for all associates. However, this initiative does not specifically involve the
reconfiguration of SSN nor a change in how the SSN is being stored/secured.
1.4
[Explain Risk/Penalty for not achieving performance goals, performing accurate audit sampling, collecting data
and reporting. Be specific including monetary, license and account retention risks for Member Touch point
Measures (MTM), Inter-Plan Programs including LDLA, and Blue Exchange (IPP), Federal Employee Program
(FEP), and Performance Guarantees (PG).]
The completion of the analysis phase of this initiative is a predecessor to another 2013 PTW
initiative, Corporate Security: Securing WellPoint's Workforce. The aforementioned initiative will
result in real time transaction processing for associate terminations throughout the enterprise. This
requirement is more and more being scrutinized in RFP requests and, in formal response to external
complaints involving PHI.
1.5
Regulatory/Legal/Contract Exposure
[Identify any potential impacts to any systems, processes or data (e.g. member or financial) that are governed
by regulatory or contractual policies such as HIPAA, HCR, Federal/State regulations, DOI, etc. Where
applicable include compliance date(s), fines and penalties.]
The completion of the analysis phase of this initiative is a predecessor to another 2013 PTW
inititiative, Corporate Security: Securing WellPoint's Workforce. The aforementioned initiative will
result in real time transaction processing for associate terminations throughout the enterprise. This
requirement is more and more being scrutinized in RFP requests and, in formal response to external
complaints involving PHI.
1.6
Impact Assessment
[Describe the potential impact on other work in terms of cost, benefits, resources, schedule, technical, etc.
Include any impacts to migrations, mandates or ICD10.]
Charter
Page 4 of 16
There are no known impacts to migrations, mandates and/or ICD10 initaitives. This initiative includes
two projects; upgrading PeopleSoft HCM to version 9.2 in parallel with a PeopleSoft tools upgrade to
version 8.53. In addition, another 2013 PTW initiave, Corporate Security: Securing WellPoint's
Workforce, is dependent on the analysis phase of the upgrade being completed.
1.7 Preliminary Cost Estimates and Benefits
[Select the range for the preliminary Rough Order of Magnitude (ROM) estimated costs for IT, Business and
total initiative/project.]
Basis for Estimate
(Brief Description)
$200K-$1M
$1-$3M
$3-$5M
$5M+
$200K-$1M
$1-$2M
$2-$3M
$3M+
$200K-$1M
$1-$3M
$3-$5M
$5M+
[Select the range for the preliminary estimated hard benefits expected over five (5) years.]
Preliminary Benefits Estimate
Benefits Type
Select the type of hard benefits expected and provide the rationale:
Operating Gain from Revenue Enhancement
Improved Retention
Cost of Care
Administrative Expense Savings
Reduction in total cost of ownership is
expected after this program is fully
executed.
Cost Avoidance
If we do not upgrade the application, we
can expect vendor maintenance costs
to increase along with an increase in
internal support issues.
Benefits
Select the range of estimated hard benefits expected:
Estimate (over
Low: under $1M
Med: $1-$5M
High: $5-$10M
Mega: $10M+
5 years)
Timing of
Indicate when benefits will be realized, by entering a percent for each year:
Benefits
2013
2014
2015
2016
2017
Realization (%)
0%
20%
40%
40%
Qualitative
Other intangible, soft benefits (e.g., increased consumer trust, decreased provider
Benefits
abrasion):
Increased consumer trust (see notes above regarding the initiative, Corporate Security:
Securing WellPoint's Workforce; improved end-user experience will reduce usability
abrassion with the current version of the application; deployment of the new tool set will
provide us with new technology capabilities that will enhance our systems integrations, also
improving the end-user experience and improving our decision support capabilities.
Select all EPs below that benefit financially from the capabilities delivered by this initiative/project:
Exchanges
Retain the Core
PC2
Other CHS
Medicare
Specialty
Medicaid
Mandates
MI-10
Marketing
FEP
Service Ops
Other CEE
Duals
Charter
Page 5 of 16
SCOPE
2.1 Project Success Matrix
Description
Projects baselined requirements implemented
Projects open Severity 1 and Severity 2 defects at
project close
Objective
Priority
Acceptable
Variance
100%
+/- 5%
+/- 0%
+/- 5%
+/- 5%
[40 weeks]
Schedule
56 Weeks plus
12 week
Warranty
Period
[$2.4 Million]
Cost
System
Performance
Reliability
Customer
Support
Charter
See Dept
Metrics
[2 Milliseconds]
[99%]
0%
[+/- 5%]
+/-3%
[+/- 5%]
+/-3%
[+/- 5%]
+/-3%
[+/- 5%]
+/-5%
Page 6 of 16
What is the current business situation this initiative will be addressing? What is
the need, problem or opportunity?
E.g. Client XYZ has a three tiered provider network but would like a four tiered
network which WellPoint currently does not support on ACES where the clients
claims are adjudicated.
Why does this situation need to be changed? What is the business justification for
changing?
In what way will this initiative address the business situation, problem or
opportunity? What specifically is the change between the current state and future
state that will be accomplished?
Page 7 of 16
This program will enable WellPoint to utilize new and emerging technology
to provide the end-user of HR Systems with a more simple and consistent
user experience, increasing user adoption and reducing the total cost of
ownership over time.
E.g. This project will enable WellPoint to support 4 tiered medical products for
both the current client and future clients on the NASCO platform.
What will have to be done, within the scope of this project, to accomplish the
change?
WellPoint managers and associates will benefit from a more efficient enduser experience.
E.g. WellPoint will benefit by retaining the client. The client will benefit by more
effectively directing members to preferred providers. Members will benefit from
having a new product option.
Strategy and other Discovery Outcomes for the Single Source of Truth for WellPoint Workforce
are in scope; related execution is out of scope.
3.1
Charter
Care Management
Claims Management
Member & Employer Servicing
Shared Business Functions
Other
Page 8 of 16
3.2
[On the left hand side of the table below identify the functions impacted by using the check boxes. On the right
hand side of the table describe the capabilities this initiative will deliver. You can also note existing processes that
will be impacted or new processes that must be created.]
Sales, Marketing
Broker Management
Product Development
Product research
Design and
Development
Product testing
Commercial Medical
Local Group Business
National Business
Specialty
Dental & Vision
Life & Disability
Consumer
Individual Business
Senior
Regulatory
Federal Mandates
State Mandates
BCBSA
External
Pharmacy Vendor
Care Management
Disease Management
Case Management
Medical Management
Health Improvement
Programs
Utilization Management
Network Management
Provider relations
Contract Administration
Service Operations
Claims Intake
Claims processing
Member call center
Member Accumulations
Member
Correspondence
Provider call center
Charter
UniCare (GIC)
Workers Compensation
E.g. Not Applicable, no Consumer impact
State Sponsored
E.g. Not Applicable, no Regulatory impact
MTM
Other regulatory
considerations:
Behavioral Health
Vendor
Wellness
American Imaging
Mgmt
Clinical Quality &
Compliance
Health Care
Management
Health Mgmt Corp
Information
Management
Pharmacy & Specialty
Rx
Resolution Health
Provider Demographics
Provider Capitation
Benefit Configuration
Benefit Administration
Dental Operations
EDI
HealthLink Ops
Member Services
National Home
Provider
Correspondence
Grievance and Appeals
Member enrollment
Membership and
Eligibility
Enrollment & Billing
CSR Pay by Phone/
Client Console (ORCC)
Consumer Web Pay
(ORCC)
Commercial Web Pay
(OGB)
IVR (ORCC)
Initial Consumer
Payment with
Application (Ventanex)
Finance
Vendor Accounting
Accounts Payable
Income
Cancelled Check
Reconciliation
Actuarial/Underwriting
Rating and Quoting
Underwriting
FEP
Operations
Medical Management
Finance
Other Impacted Areas
Internal Audit
Reporting/Quality/
Compliance
Testing
Vision Operations
Legal
National Host
Print & Mail Services
Broker Licensing &
Credentialing
Broker Commissions
Accounts Receivable
Refund Recovery
Subrogation
Disbursements
Cash Operations
Form 5500 ERISA
Compliance Reporting
ASO Billing**
Fully Insured
Enrollment & Billing
3.3
Systems Impacted
Charter
eBusiness
Agent/Broker eBus
Employer ePortal
Member ePortal
Mobile
Pharmacy ePortal
Provider Directory
Provider ePortal
Shopper eBusiness
IM BI Population
Health Mgmt
IM BI Provider
IM BI Regulatory
IM BI Sales, Mktg,
Product, Underwriting
IM BI Service
Operations
IM Data Exchange
IM EDWard
Pharmacy Services
QCare Claims
QCare Membership
RightFax & Scanning
Sales-iAve, PS/CRM/ VA
eCerts
Sales-iAve
PS (PeopleSoft)
CRM
Page 10 of 16
BH Clinical Programs
Billing
BMS/WellQuote
BPM
Broker Rating
Central Price/Ship
CHIPS Claims/Prvdr
CHIPS Member/ Ben.
Clinical Care Advance
(CCA)
Commissions
COSMO
CS90 Claims, Provider &
Financial Apps
CS90 Membership
Dental & Vision
Disbursements
EBS Claims
EBS Member
EBS Pricing
EBS Product
EBS Provider
3.4
2..2.1.1
2.2.1.2
2.2.1.3
2.2.1.4
3.5
IM Legacy Data
Warehouses
IM RHI
IM Tools/Infrastructure
IRMS, IRP, Small Biz,
Reinsurance & VA IQUE
ITS Blue Squared
IUS Underwriting
Legal
LITES (Lumenos)
LGRS
McKesson Claims Xten
Med Mgmt Sys/WMDS
Medisys
MMH/MMHP/MEDEX
NASCO
NASCO Interface
Applications
NetworX
NMC
ODS
On Contact
OpenConnect
VA eCerts
SALI
Security
Senior Facets
Senior SQL Repository
SSB
STAR Broker
STAR Membership
Voice Services
WellPoint Advocate
Workstation (WAW)
WGS Broker
WGS Capitation
WGS Inquiry Tracking
WGS Membership
WGS/Star Claims
Workers Comp
xPressions
Other Impacted Areas
Discovery
Enterprise Arch
FEP
Infrastructure
Other: PeopleSoft HCM is
the source of over 100
interfaces to other enterprise
systems both internal and
external to WellPoint.
Markets Impacted
3.6
EDI
EIS
EPOST
Enterprise Pricing
Service (EPS)
ERISA 5500
ESI Pharmacy Systems
Facets Claims
Facets Membership
FileNet
First (CalPERS, CLR,
COPS, EOC)
FSA
HealthLink Sys
HR Systems
IAS
ICD-10
IM BI Actuarial Apps
IM BI Client Reporting
IM BI Consumer
IM BI Finance
IM BI Legacy Apps
ME
MO
NH
NV
NY
OH
WI
VA
Unicare
Enterprise
Other:
CEE(s) Impacted
[Impact could be from a cost, benefit, implementation, resources or process perspective. Check all that apply]
Chief Legal Officer
Strategy & External Affairs
Actuarial & Integration
Chief Medical Officer
TrustSolutions
IM
Charter
Page 11 of 16
FEP
NGS
MANAGEMENT INFORMATION
4.1
Dependencies
Data/Knowledge
[The receiver is dependent on another entity to provide data/information to continue execution activities]
Resource
[The receiver shares or needs resources (business, IT, contractual) utilized by another entity (internal or
external) and/or a resource needs to be procured]
The decision to replace the IT resource vendor, Cognizant, with UST Global impacts this project. A
decision on which resources (or combination of resources) will lead and perform the technology
activities required for this project needs to be made.
Function/Process
[The receiver is dependent on application changes/repair being implemented by another entity]
The completion of the analysis phase of this initiative is a predecessor to another 2013 PTW initiave,
Corporate Security: Securing WellPoint's Workforce.
Infrastructure
[The receiver is dependent on technical environment changes (hardware or software).]
To be determined.
4.2 Risks
[Describe potential risks, both positive and negative including the risk or impact if this project is not approved]
The decision to replace the IT resource vendor, Cognizant, with UST Global impacts this project.
Cognizant was heavily engaged from a thought leadership and SME perspective throughout the
ideation and strategy development phase of this project. In addition, having technical resources who
are intimate with our current PeopleSoft HCM environment and level of customization was identified
as a success criteria for the project.
4.3 Constraints
[Describe the limitations under which the effort must be conducted (i.e. timeframes and deadlines, funding, skill
levels, resource availability, etc.)]
We have indicated to the vendor that the PeopleSoft application and tools upgrade will be completed
by April 15, 2014; project estimates take us through May 11, 2014. We will look at opportunities to
shorten the schedule during formal Discovery.
4.4 Assumptions
[Describe any specific assumptions that, if invalid, could produce a negative impact]
Charter
Page 12 of 16
Technical resources who are intimate with our current PeopleSoft HCM environment and level of
customization will be available at the start of Discovery and throughout its execution.
4.5 Key Deliverables and Milestone Dates
[EP Support: List the key deliverables to be produced and delivered to the customer and the requested
delivery date. Distinguish the business deliverables from the IT deliverables by using the check boxes.
Generally, the Delivery Date for IT deliverables is the date when IT deployments are expected to be
implemented. For IDS projects this would be the same delivery date(s) as in the FIT. Add rows as needed.
Project Manager: Provide estimated milestone dates below. Deliverables should match deliverables as
outlined in the Multiple Delivery Form (MDF). After obtaining SCOPE BASELINE approval, update this section
for EXECUTION READINESS approval. If there are no changes, enter a statement to that effect. Add additional
rows for interim dates or to reflect iterative or multi-release projects.]
BUSINESS
/IT
Bus
IT
Bus
IT
Bus
IT
Bus
IT
4.6
DELIVERABLES/MILESTONES
Project Start (Requested Start)
Approve to Execute
Implement (Expected Final Release)
Formal Discovery Completed, which Includes:
-Upgrade Knowledge Gathering Fit/Gap Analysis
-HR Portal Vendor Selection
Single Source of Truth for WLP Workforce
Strategy and Technology Solution Defined
REQUESTED
DELIVERY DATE
04/1/2013
12/31/2012
05/11/2014
07/21/2013
SCOPE
BASELINE
04/1/2013
12/31/2012
05/11/2014
07/21/2013
07/30/2014(201
4 Budget
Driven)
04/30/2014
07/30/2014(
2014
Budget
Driven)
04/30/2014
05/11/2014
05/11/2014
05/11/2014
08/31/2014
09/30/2014
05/11/2014
08/31/2014
09/30/2014
EXECUTION
READINESS
Artifact Approvals
[Specify the name of the person(s) who will be responsible for project document sign-off and approval. If there
are multiple approver names that will not fit in the section provided, please provide a link to the full list of
approvers]
[Insert link to artifact
Requirements
Julie Beard; Ann Hansen, Mrinal Kaeser;
Rhonda Magrey [Enter name(s)]
here, if available]
[Insert link to artifact
Test (Strategy, Plan and Evaluation Julie Beard; Ann Hansen, Mrinal Kaeser;
Rhonda Magrey
[Enter
here, if available]
Summary)
name(s). If the approver(s) differs
between documents, list out
separately]
[Insert link to artifact
Project Implementation Plan
Julie Beard; Ann Hansen, Mrinal Kaeser;
Rhonda Magrey [Enter name(s)]
here, if available]
[Insert link to artifact
Change Ticket
Julie Beard; Ann Hansen, Mrinal Kaeser;
Rhonda Magrey [Enter name(s)]
here, if available]
Julie Beard [Enter name(s)]
[Insert link to artifact
Business Readiness Plan
here, if available]
[Insert link to artifact
Project Change Request (PCR)
Julie Beard; Ann Hansen, Mrinal Kaeser;
Rhonda Magrey [Enter name(s)]
here, if available]
[Insert link to artifact
Project Closure Report
Julie Beard; Ann Hansen, Mrinal Kaeser;
Rhonda Magrey [Enter name(s)]
here, if available]
Charter
Page 13 of 16
PM Quality Checklist
5 CHARTER APPROVAL(S)
[Enter name and date of approval, hyperlink to the approval or embed approval information. Add additional
rows as needed to the approval section.]
DISCOVERY
SCOPE BASELINE
APPROVALS
APPROVALS
Initiative Owner
Kelley Soper, Lee Napier, Dale Schulz,
Teresa Smith
EP Owner or Delegate
Dale Schulz, Ann Hansen
Project Sponsor
6 GOVERNANCE INFORMATION
THIS SECTION IS REQUIRED
The information in this Section is required for the GOVERNANCE REVIEWS conducted by the Enterprise
PMO.
6.1
Financial Information
[[FIT Reports required for Financial Information are accessed from: EPMO Online Reporting Portal> Financial
Tab>EPMO Governance Funding Report. Save the PDF version to your desktop and embed below.
To insert OR view the report, the document must be unprotected. Click on the Show/Hide button on
the MS Word tool bar to reveal the instructions on how to unprotect the document.]
HR PeopleSoft HCM
Upgrade - EPMO Governance Project Gating Report - Discovery.pdf
Requirements Baseline
Charter
Budget Baseline
DAD
[Hyperlink to DAD]
PeopleSoft HR upgrade
deployed
6/30/2014
Charter
Page 15 of 16
DATE
[Date of
change]
Scope Baseline
DELIVERABLES
10 ADDENDUM APPROVAL
[Obtain sponsor approvals for any changes impacting budget or schedule thresholds. Approvals are needed
from the EPMO only if the PTW Milestones and Capabilities are impacted.]
[Enter name/date or embed approval information]
Initiative Owner
[Enter name/date or embed approval information]
EP Owner or Delegate
[Enter name/date or embed approval information]
Project Sponsor
EPMO Approvals are in the EPMO Sharepoint Tracking Log
For projects with multiple changes to the baseline, copy sections 9 Charter Addendum and 10
Addendum Approval from above and paste below and document the new changes to the latest
baseline and obtain re-approval.
Charter
Page 16 of 16