1.The type of information system shown in the video are discussed below.

Electronic process to scan the packages.

Sophisticated machineries to sort the goods.

Sorted goods are sent to a scanner to measure the length, weight, height and volume.

This mathematical format is used to tell the FedEx how much to charge for shipping.

Packages are sent to multi-directional scanner to read the barcode and tell where to send

Every packages has a designated code.

From Global Operations control room employees check all the flight that are coming into or
leaving the New York Airport and forecast the weather.

there are systems we dont see in the video but probably used by FedEx in other steps:
Knowledge Management Information Systems, as we saw on the previous question is absent in this
process, because there are no really transfer of knowledge between the employee at that time.
A supply chain management system is a system that tends to improve a supply chain which is a Network
of organizations and processes for procuring raw materials, transforming them into products and
distributing the products. Here in the video, we do not observe such a system as there are no supplier in
this step of the process, it is just about storing and delivering.
And of course the CRM, which is increasingly more important in business and which consists in
knowing the customer.

2. FedEx is applying in there company an (ERP) Enterprise Resource Planning System which is an
integrated computer-based application that is used in managing internal and external resources.. The main
purpose of this system is to control the flow of information of all the business functions inside the
organization and manage a stable connection with all the stakeholders. ERP is built on a centralized
database and normally make use of a common computing platform. ERP system combine all the business
operations into standardize and enterprise-wide system environment. there are different systems like,
Supply Chain Management systems, Customer Relationship Management (CRM) and Knowledge
Management Information Systems.

The aim of ERP is to increase operational efficiency, provide firm wide information to support decision
making, enable rapid responses to customer requests for information or products and include analytical
tools to evaluate overall organizational performance.
3. At the beginning of the process, when the employee comes to pick up the package, he/she uses the
technology because the package gets an identification number entered in a database. the customer can
know at each time, where his package is located. This is a part of the customer service part of the CRM:
the customer wants to know where his package is, if it has been delivered yet, so FedEx enables the
customer to have access to a part of its data base, a data mart, on his own, through a website. Actually,
FedEx uses a Geographic information system application. So at that point, the technology serves the
process, but also improves the companys customer relation. The customer feels more secure about his
package.
Then, when the package comes to the hub, it goes over a belt circuit that drives it along its road in the hub.
Its weighted and measured by a machine. This operation determines the price to be paid by the sender. It
avoids waste of time,. Then the label on the package is scanned by another machine. The scanner
determines its route through the hub until reaching the right container. The belt circuit is automatically
regulated and orients by itself the packages without any human intervention. This is an artificial
intelligence: once the destination code read by the computer, it determines a genetic algorithm to find the
shortest and right way to reach the right container that will bring it to its destination.
The monitoring of the aircrafts also uses technology. The operators use computers to manage take-offs and
landings of FedEx aircrafts among other aircrafts that are passing through the airport. Even at this step of
the process, the packages are also monitored and operators know all the packages that are in the aircraft.
After landing, the packages are reaching another sort center which is organized the same way as before,
with the same technology. And when the package is delivered, the employee scans it for the last time, to
confirm the delivery. The identification number of the package goes out of the data base.
4. One of the solutions may be to work on the confidence between FedEx and its customers, and reinforce
loyalty. The receiver should be aware of the future arrival of the package (date, time) and could leave
another address just next to the real one where it could be left (at a neighbors, a close shop). Another
solution could be an incentive for employees according to the number of complaints they received, so that
they would pay more attention to the place where they leave the box. Else, the FedEx employee who picks

up the package could put directly a label on it, indicating directly the destination of the package, so that
they know how many packages are going to each destination every day. With that system, FedEx would
avoid losing packages and sending packages to the wrong destination.