1.

MIS IN UNILEVERIT, Privacy, Security, Supply and Customer relationship12/10/2012

2. Letter of Transmittal
We would like to request to our course instructor Mr. Fahad Ashfaq to kindly accept this report and
take into consideration to work that we havea ccomplished according to the requirement. FORM Syed
Raheel Ashfaq

3. ACKNOWLEGMENT
A work is never a work of an individual. We owe a sense of gratitude to the intelligence and cooperation of those who had been so easy to let us understand what we needed from time to time
for completion of this report. I want to express my special gratitude towards Ms. Shumaila Sattar,
AM Planning- Skin cleansing, Unilever R.Y.Khan, for giving their precious time and helping us. I
am also thankful to our MIS lecturer Fahad Ashfaq for giving us sucha unique project and helps
us to enhance our knowledge.

4. PERSONAL LEARNING STATEMENT

While conducting this project we have learned how to workcollaboratively, how to communicate
with individuals, how to askquestions, how to develop research design, how to analyze data.
Inspite of all this the major change we observed in ourselves was that wehave gained so much
confidence with an added value of curiosity andcritically analyzing the areas of interest.

5. DEDICATION
We dedicate this report to our parents and friends in recognition of theirworth and to our teachers
who are the guiding force for us and it is theireffort and hard work that showed us the path of
success and proprietarywhich would be there for us for the rest of our lives. Our thanks to all
those who have generously contributed their theoreticalknowledge to this report including our
teachers, without theirunderstanding and support completion of this work would not have been

6. EXECUTIVE SUMMARY
This report explains information technology and management infofmationsystem in Unilever
Rahim Yar Khan. It explains security , privacy policiesin Unilever and how the company is
handling all these and what are theirsteps in case of any breach. Unilever steps for securing its
software,laptops and mobile handhelds have been discussed in it. It also explainssome of the
systems in Unilever as its operations are increasinglydependent upon IT systems and Mnagement
of Information. We have further explained e-business strategies of Unilever and
differenttechnologies which are being used by Unilever like GDSN ( Global DataSynchronization
Network), RFID ( Radio Frequency IdentificationDevice), Ariba, Unilever Private Exchange and
ISIS. This report gives a brief view about ULTRA ( Unilever TradeAutomation), that how this
software is working and how this software hasmade management and delivery service better. We
have also explained about Kalido software and SCM ( Supply ChainManagement) in Unilever.

7. UNILEVER1:
HISTORY:
The company was formed by a merger of Dutch Margarine Union and British soap-makers Lever
Brothers in1929.Unilever was one of the worlds first genuine multinationals with operating
companies in more than 40countries.The company produces and distributes a vast number of well
known brands in the areas of nutrition, hygieneand personal care that are used by consumers all
over the world. The history of Unilever dates back to 1885, William Lever established a soap
manufacturing company in theUK with his brothers and named the company Lever Brothers in
1885. William Hesketh Lever was born at Bolton, Lancashire in 1852 was the son of grocer.
Together with JamesLever, William Lever opened soap factory at Warrington, England, in 1885.
Their products, Sunlight, the worlds first packaged soap, was very successful. The soup they
made in readymoulded tablet. Previously laundry soap was marketed in bars and grocers cut off
pieces and sold them by weight.Until 1919Lever was wholly own an controlled by the founder. By
1919, as a result of ingle minded expansionist,commercial policies, his firm accounted for 60
percent of soap production in Britain. Two butter makers, Jurgen and Van den Berghs formed
Margarine Union in 1927. The Dutch MargarineUnion merged with Lever Brothers of United
Kingdom in 1929 to form Unilever. During the 1930s, the structure and management do Unilever
has been describe as a professional largely non-family managed hierarchy.For tax, purpose, two
separate entities were established, one in London and anotherin Rotterdam.Historically, Unilever
has grown to be a very multilocal company. However, while the company used to workwith
regional supply chains on regional brands.Unilever started to globalize their brands in the early
and mid1990s
1.1 HISTORY OF UNILEVER RAHIM YAR KHAN:The Unilever Pakistan Limited (UPL), formerly
Lever Brothers Pakistan Limited was establishedin Pakistan in 1948. The town of Rahim Yar
Khan was the site chosen for setting up a vegetable oil factory.Unilever Pakistan is the largest
fast-moving consumer goods (FMCG) company in Pakistan, as well as one ofthe largest
multinationals operating in the country. Now operating six factories at different locations around
thecountry. The Unilevers Head Office was shifted to Karachi from the Rahim Yar Khan site in the
mid 60s.
1.2 ABOUT UNILEVER PAKISTAN:
By far the largest consumer products company in Pakistan, UPL is a part of the consumer
products giantUnilever.UPL was established some fifty years ago in the then newly created
Pakistan. The town of Rahim Yar Khan wasthe site chosen for setting up a vegetable oil factory in
1958 and that is where the first UPL manufacturingfacility developed.
Today, Unilever Pakistan is a force to reckon with. Its contribution to Pakistans economic
development cannotbe overestimated. Now operating four factories at different locations around
the country, the companycontributes a significant proportion of the countrys taxes. It employs a
large number of local managers andworkers. It provides a pool of well-trained and highly
motivated manpower to other segments and hasintroduced new and innovative technologies into
the country.The UPL Head Office was shifted to Karachi from the Rahim Yar Khan site in the mid
60s. By this time theonce dusty and sleepy village was the hub of activities for UPL. A residential
estate situated near the factory isthe home of UPL employees at Rahim Yar Khan.
VISION STATEMENT OF UNILEVER:
To be the best consumer product company in Pakistan and all around the globe in all departments
that we dealin.
MISSION STATEMENT OF UNILEVER:

Meet every day needs of nutrition, hygiene and personal care with brands that help people feel
good, look goodand get more out of life.
1.3 INFORMATION TECHNOLOGY IN UNILEVER:Information technology (IT) is concerned with
the development, management, and use of computer-basedinformation systems.Unilever
Information Technology is a global information headed by a global chief officer, with a strategy
todeliver competitive and cost effective IT solutions to support the business.A common technology
framework and standards for architecture, key technologies, processes, informationservices allow
Unilever to leverage its scale in IT. For example, this approach is supporting the setting up andthe
operation of regional shared services centers for back office operations notably in finance and
HumanResources, which in some cases are outsourced.The IT function is a key enabler for the
One Unilever change from a multi-local to a globally aligned businessthrough Improving IT
capabilities and processes Improving overall IT infrastructure and service value Strategic
outsourcing in selected key areasThe implementation across the group of a world class
harmonized ERP system in each region in support ofthe One Unilever programme is
progressing well.Unilever partners with a few major suppliers to develop the minimum number of
non-overlaping IT systemsneeded to deliver the business objectives. This promotes radical
simplification flexibility and agility fasterimplementation and reduced cost.
2:ENTERPRISE INFORMATION SYSTEM:
HOW ENTERPRISE SYSTEM HELPS BUSINESS TO ACHIEVE OPERATIONALEXCELLENCE?
An enterprise information system is generally any kind of computing system that is of "enterprise
class". Thismeans typically offering high quality of service, dealing with large volumes of data and
capable of supportingsome large organization ("an enterprise").Enterprise information systems
provide a technology platform that enables organizations to integrate andcoordinate their
business processes. An enterprise information system provides a single system that is central
tothe organization and that ensures information can be shared across all functional levels
andmanagement hierarchies. Enterprise systems create a standard data structure and are
invaluable in eliminatingthe problem of information fragmentation caused by multiple information
systems within an organization.A typical enterprise information system would be housed in one or
more data centers, would run enterprisesoftware.
2.1ENTERPRISE SYSTEM IN UNILEVERONE UNILEVER:
One of the worlds largest suppliers of fast moving consumer goods in food, home and personal
care categories,Unilevers portfolio includes some of the leading and best known brands.Unilever
for driving businesses, increasing productivity, compliance and protection for its top brands,
began anew global productivity initiative called One Unilever. The initiative was designed in
2004 to eradicateduplication, leverage its scale and make improvements in its focus on
consumers and the market place.All of Unilevers production participated in this productivity
initiative Unilever integrated this systems tostandardize inventory forecasting, and planning
functions with its software system for supply chain, customerrelationship system and enterprise
resource planning software provider to unify its infrastructure and processesto provide enhanced
product traceability and process control.
2.2UNILEVER e-business Strategy:
Unilever e-business strategy continues to evolve, implementation of GSDN and RFID
technologies and thecreation of an online buying system for making certain types of purchases
from suppliers.The firms e-business strategy focuses primarily on the use of the internet and
information technologies toachieve operational efficiencies in dealing with suppliers and in utilizing
its distribution network.As early as February 2000, Unilever was making plan to invest heavily in
electronic commerce, in an effort toslash costs, radically change its supply chain and reach out to

consumers. The company recognized that it couldachieve significant savings by using internet to
buy everything from raw material to card board.
other examples of Unilever forays into e-commerce and IT includes GSDN RFID Unilever Private
Exchange Ariba ISIS
3:Information System Are Vulnerable to Destruction, Error And Abuse:
When large amount of data is stored in electronic form, they are vulnerable to many more kinds of
threats thanwhen they existed in manual form. Through communication networks, information
systems in different locationare interconnected. The potential for unauthorized access, abuse or
fraud is not limited to a single location butcan occur at any access point in the network.Digital data
are vulnerable to destruction, misuse and abuse, error, fraud and hardware and software failure.
Theinternet is designed to be an open system and makes internal corporate systems more
vulnerable to actions fromthe outsiders. Hackers can unleash , attack or penetrate corporate
network. Wi-Fi net programs can easily bepenetrated by intruders using sniffer programs to obtain
an address to access the sources of the network.
3.1Unilevers operations are increasingly dependent on IT and management ofinformation.
They interact electronically with customers, suppliers and consumers in ways which place ever
greateremphasis on the need for secure and reliable IT systems and infrastructure and careful
management of theinformation that is in their possession.This also increases the threat from
unauthorized access and misuse of sensitive information. Hardware that runsand manages core
operating data is fully backed up with separate contingency systems to provide real timebackup
operations should ever be required.Policies on data access, privacy, and protection of information
are regularly reviewed and employees are trainedto understand the requirements.
3.2Policies Of Sharing Information:
As a general rule, they do not share your personal information with anyone outside of the Unilever
Group.However, may share their personal information with trusted third parties.They may share
their personal information with: Their advertising, marketing and promotional agencies to help
them deliver and analyze the effectiveness of their advertising campaigns and promotions third
parties required to deliver a product or service to customers, such as a delivery or postal service
delivering a product that have ordered Law enforcement or government authorities where they
have followed due legal process to request them to disclose the information third parties who wish
to send information about their products and services, but only if have given them consent to do
so third party providers of services, such as data processing, to Unilever
web analytics tool providers, such as Google or Unica they may also share their personal
information with companies, organizations or individuals outside of the Unilever Group if we
believe that disclosure of the information is necessary for legal reasons. enforce applicable terms
of use of Unilever Sites Conduct investigations into possible breaches of applicable laws detect,
prevent and protect against fraud and any technical or security vulnerabilities comply with
applicable laws and regulations, co-operate in any legal investigation and meet enforceable
governmental requests If they do share their personal information with a third party, they use their
best efforts to ensure that party will keep information secure, take all reasonable steps to protect it
from misuse and only use it in a manner consistent with this Privacy Policy and applicable data
protection laws and regulations. Unilever does not sell personal information, except to an entity to
which they divest all or a portion of their business (for example, in connection with their sale of a
brand), or otherwise in connection with a merger, consolidation, change in control, reorganization
or liquidation of all or a portion of their business.
3.3UNILEVER PRIVACY POLICY: UNILEVER PRIVACY PRINCIPLES;

Unilever takes privacy seriously. The following five principles underpin our approach to respecting
your privacy:1. We value the trust that you place in us by giving us your personal information. We
will always use your personal information in a way that is fair and worthy of that trust.2. You are
entitled to clear information about how we use your personal information. We shall always be
transparent with you about what information we collect, what we do with it, with whom we share it
and whom you should contact if you have any concerns.3. If you have any concerns about how
we use your personal information, we will work with you to promptly resolve those concerns.4. We
will take all reasonable steps to protect your information from misuse and keep it secure.5. We will
comply with all applicable data protection laws and regulations and we will co-operate with data
protection authorities. In the absence of data protection legislation, we will act in accordance with
generally accepted principles governing data protection.
UNILEVER PRIVACY POLICY
A) WHAT DOES THIS PRIVACY POLICY APPLY TO? This Privacy Policy applies to personal
information collected by the Unilever Group of companies in connection with the services they
offer. Find out more about the Unilever Group at http://unilever.com/aboutus/. This includes
information collected offline through our Careline and consumer call centres, direct marketing
campaigns, sweepstakes and competitions, and online through our websites, branded pages on
third party platforms and applications accessed or used through such websites or third party
platforms which are operated by or on behalf of the Unilever Group ("Unilever Sites"). This Privacy
Policy is hereby incorporated into and forms part of the terms and conditions of use of the
applicable Unilever Site. For information about the Unilever Group company responsible for
protecting your personal information, see Your privacy rights and who to contact below.
B) THIS PRIVACY POLICY DOES NOT APPLY TO: information collected by third party websites,
platforms and/or applications ("Third Party Sites") which we do not control; information collected
by Third Party Sites which you access via links on Unilever Sites; or
12. banners, sweepstakes and other advertisements or promotions on Third Party Sites that we
may sponsor orparticipate in.These Third Party Sites may have their own privacy policies and
terms and conditions. We encourage you toread them before using those Third Party Sites.
C) YOUR CONSENTUnilever will not collect, use or disclose your personal information without
your consent. In most cases, we willask for your consent explicitly but, in some cases, we may
infer consent from your actions and behaviour. Byusing a Unilever Site, you are consenting to the
relevant Unilever Group company collecting, using anddisclosing your personal information in
accordance with this Privacy Policy.We may ask you to provide additional consent if we need to
use your personal information for purposes notcovered by this Privacy Policy. You are not obliged
to provide such consent but if you decide not to then yourparticipation in certain activities may be
restricted. If you provide additional consent, the terms of that consentshall prevail in the event of
any conflict with the terms of this Privacy Policy.If you do not agree to the collection, use and
disclosure of your personal information in this way, please do notuse the Unilever Sites or
otherwise provide Unilever with personal information.
D) CHILDRENThe majority of Unilever Sites are designed and intended for use by adults. Where
a Unilever Site is intendedfor use by a younger audience, we will obtain consent from a parent or
guardian before we collect personalinformation where we feel it is appropriate to do so or where it
is required by applicable data protection lawsand regulations (the age at which consent is
necessary varies from country to country). If you are a child overthe age where parental consent
is required in your country, you should review the terms of this Privacy Policywith your parent or
guardian to make sure you understand and accept them.If we discover that we have collected
information without consent from a parent or guardian where suchconsent should have been

obtained, we will delete that information as soon as possible.Access to certain parts of the
Unilever Sites and/or eligibility to receive prizes, samples or other rewards may belimited to users
over a certain age. We may use your personal information to carry out age verification checksand
enforce any such age restrictions.

E) WHAT INFORMATION DO WE COLLECT?In this Privacy Policy, your "personal information"

means information or pieces of information that could allowyou to be identified. This typically
includes information such as your name, address, screen name, profilepicture, email address, and
telephone number, but can also include other information such as IP address,shopping habits,
preferences and information about your lifestyle or preferences such as your hobbies
andinterests. We may collect personal information about you from different sources, including:
F) INFORMATION YOU GIVE US DIRECTLYWe may collect information from you directly when
you provide us with personal information, e.g. when youregister for prize draws or competitions,
sign up to receive information, use applications, buy a product orservice from us, fill out a survey,
or make a comment or enquiry. The types of information we may collect fromyou directly include
your:nameaddressemail addressuser nametelephone numbercredit card or other payment
informationagedate of birthgender
13. user-generated content, posts and other content you submit to Unilever Sitesany other person
information you voluntarily provide to us
G) INFORMATION WE COLLECT AUTOMATICALLY WHEN YOU USE THEUNILEVER
SITESWe use cookies and other tools (such as web analytic tools and pixel tags) to automatically
collect informationabout you when you use Unilever Sites, subject to the terms of this Privacy
Policy and applicable dataprotection laws and regulations. The types of information we may
collect automatically include:information about the type of browser you usedetails of the web
pages you have viewedyour IP addressthe hyperlinks you have clickedyour user name, profile
picture, gender, networks and any other information you choose to share when usingThird Party
Sites (such as when you use the Like functionality on Facebook or the +1 functionality
onGoogle+)the websites you visited before arriving at a Unilever SiteMost internet browsers are
initially set up to accept cookies. You can change the settings to block cookies or toalert you when
cookies are being sent to your device. If you disable the cookies this may impact yourexperience
on Unilever Sites.
H) INFORMATION WE COLLECT FROM OTHER SOURCESWe may receive personal
information about you from other sources, if you have given permission for thatinformation to be
shared. This may include information from commercially available sources, such as
publicdatabases and data aggregators, and information from third parties. The types of personal
information that wemay collect from such sources include your:namestreet addressageyour
shopping habitspreferences and information about your lifestyle such as your hobbies and
interestspublicly available information such as user-generated content, blogs and postings, as
permitted by law
I)HOW DO WE USE YOUR PERSONAL INFORMATION?We may use your personal information
to:improve our products and your experience on the Unilever Sites.We may use your personal
information to:evaluate the use of the Unilever Sites, products and servicesanalyse the
effectiveness of our advertisements, competitions and promotionspersonalise your website
experience, as well as to evaluate (anonymously and in the aggregate) statistics onwebsite
activity, such as what time you visited it, whether youve visited it before and what site referred you
toitmake the Unilever Sites easier to use and to better tailor the Unilever Sites and our products to
your interestsand needshelp speed up your future activities and experience on the Unilever Sites.
For example, a site can recognise thatyou have provided your personal information and will not
request the same information a second timecollect information about the device you are using to

view the Unilever Site, such as your IP address or the typeof Internet browser or operating system
you are using, and link this to your personal information so as to ensurethat each Unilever Site
presents the best web experience for youto contact you regarding products and services which
may be of interest to you, provided you have given usconsent to do so or you have previously
requested a product or service from us and the communication isrelevant or related to that prior
request and made within any timeframes established by applicable laws.
We may use your personal information to:suggest products or services (including those of
relevant third parties) which we think may be of interest to youoffer you the opportunity to take
part in competitions or promotionsYou can opt out of receiving communications from us at any
time. Any direct marketing communications thatwe send to you will provide you with the
information and means necessary to opt out.We may use your personal information:for the
purposes of competitions or promotions that you have enteredto send you information, products
or samples that you have requestedto respond to your queries or commentsWhere we collect
personal information for a specific purpose, we will not keep it for longer than is necessary tofulfil
that purpose, unless we have to keep it for legitimate business or legal reasons. In order to
protectinformation from accidental or malicious destruction, when we delete information from our
services we may notimmediately delete residual copies from our servers or remove information
from our backup systems.
J) MOBILE MESSAGE SERVICESWe may make available a service through which you can
receive text or other types of messages from Unilever(such as short message service, or SMS,
enhanced message service, or EMS, and multimedia message service,or MMS) on your wireless
or mobile device ("Mobile Message Service"). If you subscribe to one of our MobileMessage
Services, you agree to receive such messages from Unilever at the address or mobile number
youprovide for that purpose (unless and until you have elected to opt out of receiving such
messages by followingthe instructions in the Your privacy rights and who to contact section
below).You understand that your wireless carriers standard rates apply to these messages, and
that you may changeyour mind at any time by following the instructions in the Your privacy rights
and who to contact sectionbelow. If fees are charged to your wireless account invoice, you agree
that we may collect from you and provideyour carrier with your applicable payment information in
connection therewith. You represent that you are theowner or authorized user of the wireless
device you use to sign up for the Mobile Message Service, and that youare authorized to approve
the applicable charges. In addition to meeting certain age restrictions and any otherterms and
conditions associated with each Mobile Message Service, you may be required to register
personalinformation such as your name, text message, wireless address or mobile phone
number. We may also obtainthe date, time and content of your messages in the course of your
use of the Mobile Message Service. We willuse the information we obtain in connection with our
Mobile Message Service in accordance with this PrivacyPolicy. Please note, however, that your
wireless carrier and other service providers may also collect data aboutyour wireless device
usage, and their practices are governed by their own policies.You acknowledge and agree that
the Mobile Message Service is provided via wireless systems which use radios(and other means)
to transmit communications over complex networks. We do not guarantee that your use ofthe
Mobile Message Service will be private or secure, and we are not liable to you for any lack of
privacy orsecurity you may experience. You are fully responsible for taking precautions and
providing security measuresbest suited for your situation and intended use of the Mobile Message
Service. We may also access the contentof your wireless and/or mobile phone account with your
carrier for the purpose of identifying and resolvingtechnical problems and/or service-related
complaints.
K) WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?As a general rule, we do not
share your personal information with anyone outside of the Unilever Group.However, we may
share your personal information with trusted third parties.We may share your personal information
with:our advertising, marketing and promotional agencies to help us deliver and analyse the

effectiveness of ouradvertising campaigns and promotionsthird parties required to deliver a

product or service to you, such as a delivery or postal service delivering aproduct that you have
ordered law enforcement or government authorities where they have followed due legal process
to request us to disclosethe informationthird parties who wish to send you information about their
products and services, but only if you have given usconsent to do sothird party providers of
services, such as data processing, to Unileverweb analytics tool providers, such as Google or
UnicaWe may also share your personal information with companies, organisations or individuals
outside of theUnilever Group if we believe that disclosure of the information is necessary for legal
reasons.We may share your personal information to:enforce applicable terms of use of Unilever
Sitesconduct investigations into possible breaches of applicable lawsdetect, prevent and protect
against fraud and any technical or security vulnerabilitiescomply with applicable laws and
regulations, co-operate in any legal investigation and meet enforceablegovernmental requestsIf
we do share your personal information with a third party, we shall use our best efforts to ensure
that they keepyour information secure, take all reasonable steps to protect it from misuse and only
use it in a mannerconsistent with this Privacy Policy and applicable data protection laws and
regulations.Unilever does not sell personal information, except to an entity to which we divest all
or a portion of ourbusiness (for example, in connection with our sale of a brand), or otherwise in
connection with a merger,consolidation, change in control, reorganization or liquidation of all or a
portion of our business.

L) WHERE DO WE STORE YOUR PERSONAL INFORMATION?The host servers for Unilever

Sites in the European Economic Area are located in the Republic of Ireland. Thehost servers for
all other Unilever Sites are located in the United States of America or in the Asia Pacific
region(Singapore). Your personal information will be hosted in one of these regions, depending on
the origin of theUnilever Site you are using or the Unilever Group company you share information
with, and will be transferredand processed within that region in accordance with applicable data
protection laws and regulations.We may transfer your personal information to servers located
outside the country in which you live or toaffiliates or other trusted third parties based in other
countries so that they may process personal information onour behalf. By using a Unilever Site or
otherwise providing Unilever with personal information, you agree to usdoing so in accordance
with the terms of this Privacy Policy and applicable data protection laws andregulations.You
should be aware that many countries do not afford the same legal protection to personal
information as youmight enjoy in your country of origin. While your personal information is in
another country, it may beaccessed by the courts, law enforcement and national security
authorities in that country in accordance with itslaws. Subject to such lawful access requests, we
promise that anyone processing your personal informationoutside your country of origin is
required to implement measures to protect it and is only entitled to process it inaccordance with
Unilevers instructions.
M) SAFEGUARDING YOUR PERSONAL INFORMATIONWe take all reasonable precautions to
keep your personal information secure and require any third parties thathandle or process your
personal information for us to do the same. Access to your personal information isrestricted to
prevent unauthorised access, modification or misuse and is only permitted among our
employeesand agents on a need-to-know basis.
N) YOUR PRIVACY RIGHTS AND WHO TO CONTACTIf you have any questions, comments or
concerns about how we handle your personal information, then youmay contact us by clicking the
Contact Us link on the Unilever Site that directed you to this Privacy Policy.Alternatively, please
go to www.unilever.com, select the appropriate country and click on the Contact Us link.Your
request will be directed to the appropriate Unilever group company.You have the right to tell us if
you: dont want to be contacted in the future by uswould like a copy of the personal information
which we hold about youwould like us to correct, update, or delete your personal information in

our recordswish to report any misuse of your personal informationTo assist us in dealing with your
request, please provide your full name and details.

O) CHANGES TO OUR PRIVACY POLICYWe may change this Privacy Policy from time to time
by posting the updated version of the Privacy Policy onthe Unilever Sites. We will give you
reasonable notice of any material change. We encourage you to visitfrequently to stay informed
about how we use your personal information.
P) OTHER UNILEVER PRIVACY POLICIESWe may change this Privacy Policy from time to time
by posting the updated version of the Privacy Policy onthe Unilever Sites. We will give you
reasonable notice of any material change. We encourage you to visitfrequently Other Unilever
privacy policies to stay informed about how we use your personal information.In addition to this
Privacy Policy, there may be specific campaigns or promotions which will be governed
byadditional privacy terms or policies. We encourage you to read these additional terms or
policies beforeparticipating in any such campaigns or promotions as you will be required to
comply with them if youparticipate. Any additional privacy terms or policies will be made
prominently available to you.Sorurce of privacy policies:http://uilever.pk/aboutus/
4: WHAT ARE THE COMPONENTS OF ORGANIZATIONAL FRAMEWORK FORSECURITY
AND CONTROL?
Information systems control are both manual and automated and consist of general controls
application controlFirms need to establish a good set of both general and application controls for
their information system. A riskassessment evaluates information assets, identifies control points
and control weaknesses and determines themost cost effective set of controls. Firms must also
develop a coherent corporate security policy and plans forcontinuing business operations in the
event of disaster or disruptions. The security policy includes policies foracceptable use and
identity management. Comprehensive and systematic MIS auditing helps organizationsdetermine
the effectiveness of security and controls for their information systems.
4.1How Unilever took control of its software
Unilever has automated the processes it uses to manage its software globally through a service
which has savedmillions of pounds, reduced the complexity of its software portfolio and improved
security.Savings from software de-duplication are massive but are only the beginning, with more
effective softwarelicensing and management also providing more security and less complexity.For
the last three years Unilever has been using software and services from software asset
management (SAM)service providerBusiness Continuity Services (BCS). Unilever, which has
about 100,000 desktops and 10,000servers, uses software known as Software Organiser, which
takes audit data gleaned from scanning tools and matches it up to the companys software
licenses. It also uses a service known as the Global Universal SoftwareLibrary, which is a
database of 200,000 software products. This helps Unilever understand how the softwarethey
have should be treated, for example does it need a licence or is it a security risk?When Unilever
ran an audit using BCS services it found 60,000 different software products. Using the
SAMservices it has rationalised this to 4,500 commercially licensable products and 800 that do
not require licensesbut need to be managed.Prior to hiring the services of BCS, Unilever carried
of software asset management manually. It usedcommercially available scanning tools such as
Microsofts systems management server (SMS) and then humanresources would go through a
lengthy process of checking they are licensed. With about 60% of the informationdelivered by a
software scan not requiring any attention there is a great deal of time and money wastedmanually
checking. The BCS software automatically removes this information from the results
presented.Unilever still uses scanning tools such as SMS but has bought 5 licenses to BCS
software and services for itsinternal SAM team. The Software Organiser does the matching and

the Global Universal Software Library willgive a deeper insight into the software being used and
enable.It now runs an audit every month. In the past it would true-up licences for major suppliers
every quarter and lessoften for other suppliersUnilever spends tens of millions of pounds globally
on software licences every year and before the new SAMprocess was introduced it was taking the
software scans at face value and just ensuring it had a license foreverything it had. This meant it
was paying for software it does not use in many cases. It also meant softwarethat did not require
was often ignored, which could put the company at risk of a security breach.

4.2RISK MANAGEMENT AND INTERNAL CONTROL ARRANGEMENTS:

The Committee reviewed Unilevers overall approach to risk management and control, and its
processes,outcomes and disclosure, including specifically: Review of level of disclosure in
quarterly financial results announcements; Review of accounting principles and judgements with
respect to financial statements, including the annual impairment review of goodwill and
intangibles; Corporate Audits interim and year-end reports on the Status of Risk Management
and Control, and managements response; Annual report from the Chief Financial Officer on
business risks and positive assurance on operating controls and corporate policies; and a
quarterly review of business risks and safeguards; The interim and year-end reports from the
Code of Business Principles Compliance Committee; Monitoring the resolution of complaints
received through the global Ethics hotline including procedures for handling complaints and
concerns relating to accounting, internal control and auditing matters; review of the application of
information and communication technology; A review of the annual pension report and pensions
related accounting and proposals; Annual review of anti-fraud arrangements; A review of tax
planning policy; and Review of treasury policies, the annual financial plan and consideration of
proposals relating to debt issuance, investment hedge, dividends and a review of the financial
implications of acquisitions.
5 IMPORTANT TOOLS AND TECHNOLOGIES FOR SAFEGUARDINGINFORMATION
TECHNOLOGY:
Businesses have an array of technologies for protecting their information resources. Firewalls
preventunauthorized users from accessing the private network when it is linked to internet.
Intrusion detection systemsmonitor private networks from suspicious network traffic and attempts
to access corporate network/ systems.Antivirus softwares checks computer systems for infections
by viruses and worms and eliminates malicioussoftware, while antispyware software combats
intrusive and harmful spyware programs. Encryption, the codingand scrambling of messages is a
widely used technology for securing electronic transmissions over unprotectednetworks. Digital
certificates combined with public key encryption provide further protection of
electronictransactions by authenticating users identity. Companies can use fault-tolerant
computer systems or createhigh availability computing network to make sure that their information
systems are always available. Use ofsoftware metrics and rigorous software testing help improve
software quality and availability and reliability.
5.1TOOLS AND TECHNOLOGIES USED BY UNILEVER:
5.1.a HOW UNILEVER SECURE ITS LAPTOPS:Unilever has selected the connected back-up/Pc
solution from Iron Mountain Digital to secure corporate dataheld on laptop computers.Prior to
selecting Connected back-up/PC, Unilever relied on laptop users to back up their own data using
Zipdisks and CDs. As a result data wasnt always backed up at regular basisand the company
had no control of therisks associated with data loss.With this back up system, all the data would
bring to the IT department and reduced the risk of corporate dataloss to the business.
5.1.b UNILEVER SECURES ITS MOBILE DEVICES:In March 2004, Unilevers top senior
management ordered the companys top executives to be equipped withmobile handheld devices

to increase their productivity.CONCERN WHILE CHOOSING HAND HELD DEVICE: Device

should support voice and data transmission Should operate on different wireless networks Should
be able to view e-mail attachments and word files Should have battery back-up of more than 4
hrs. Blackberry 7100,,7290 and 8700 were selectedTHE MAIN CONCERN

SECURITY OF HANDHELDS: Selecting the handheld was an easy part, hard was to made it
secure. Following points were of main concern; Easy to steal because of portability Penetrable by
hackers and other outsiders PDAs and smart phones especially those used by senior executives
store sensitive corporate data, such as sales figures, social security no. and customer data.
Unauthorized users may b able to access internal corporate networks through PDAs Downloading
unauthorized data
DEVELOPING SECURITY POLICIES AND PROCEDURES:The important point on which
Unilever was focusing was to make these mobile devices secure so that it doesnot suffer any theft
or financial loss. The mobile handheld devices required the same security as that of
laptops.Following steps were taken Every employee must use company specified device Proper
authentication process Prevent use of alternative e-mail and web services. Applications cant
open both internal and external internet connections Users cant install third party applications
New security key created after every 30 days Handhelds set to time out after being idle for 15
days After time elapsed user have to re enter password Triggers lockout and wipe of the device
after 10 unsuccessful attempts Firewall monitors all traffic and user attempts. BLACKBERRY AND
CELLPHONES, OR DO THEY NEED BOTH: Handhelds lock after 15 mints if they set idle
Password entry needed after every lock Difficult for executives to carry two cell phones
STORED DATA SECURITY: Extends corporate security to handhelds Password authentication
made mandatory through customizable IT policies of Blackberry Local encryption of data can be
enforced Wireless command can be issued to the remotely change blackberry device passwords
and lock or delete information in case of lost
WIRELESS DATA SECURITY: End to end encryption 1. Transport encryption 2. Data remains
encrypted in transit and is never decrypted outside of the corporate firewall Two factor
authentication Secure data access ( HTTP)IMPACT OF SECURITY BREACH AT UNILEVER:
Loss of sensitive customer/clients information like names, phone no. , e-mail address resulting in
company facing litigation by clients Unauthorized users may access internal corporate networks
Introduction of disabling Malware-software designed to infiltrate or damage a computer system
without the owners informed consents Financial losses Security breaches tarnish imaged of
company Loss of sensitive data like sales figure and other forecasting data can result in loss of
revenue as competitors can use this information for their own advantage
5.1.c BURGLAR ALARM SYSTEM IN UNILEVER:Unilever is using burglar alarm system at HPC
factory for detecting intrusions. It was first installed at UnileverHPC factory R.Y.Khan and its a
combined system for alarming against fire and intrusions
.6:BUSINESS VALUE OF SECURITY AND CONTROL:lack of sound security and control can
cause firms relying on computers network for their core business tp losesales and productivity.
Information assets like confidential employees records, trade secrets, or business plans,lose
much of their value if they are revealed to outsiders or exposed the firm to legal liability. Laws
requirescompanies to practice stringent electronic record management and adhere to strict
standards for security,privacy and control. Legal actions requiring electronic evidence and
forensics also require firms to pay moreattention to security and electronic record management.
6.1 UNILEVERS DIRECT APPROACH. (UNILEVER GROUPS USE OF X.500DIRECTORY)The
Unilever Group has rebuilt its corporate network infrastructure, which connects the companys
70,000desktop users located in its 450 companies, using the X.500 directory standard developed
by Control DataSystems. The standard dictates the design of directories that contain information

on users of the system,including their names, job-title, e-mail addresses and access privileges.
Unilevers 100 Control Data IntraStoreservers, which support all Web messaging and directory
standards, make up the backbone of the system andconnect seamlessly to the X.500 directory.
The combination of technologies has provided Unilever with aflexible and powerful messaging
system that forms the centerpiece of its intranet. The X.500 directory enablesUnilevers managers
to concentrate on more pressing issues.The directory, based on Control Datas Mail*Hub
messaging integration solution, will enable Unilever toprovide enterprisewide X.500-based, singlesource addressing for users of three incompatible electronic mailsystems. Directory
synchronization with local E-mail directories allows users to address mail to other usersacross the
organizations E-mail network using the native format of their preferred mail system.Unilever
willuse the directory to store information such as enterprisewide E-mail addresses, phone
numbers, fax numbers,and information required to support multiple strategic applications. The
distributed nature of X.500 will provideready access to directory information throughout Unilever
operating companies across the globe.Updates of information between supported E-mail
environments occurs automatically, without administratorintervention. Mapping of system- specific
addressing occurs between the Unilever messaging directories andtheir X.400 addressing and
naming standards. Validation of the information takes place to ensure the integrityof the corporate
directory. Control Data Systems helps clients in business and government integrate the
complexnetworks and applications required to compete in todays electronic marketplace. A global
systems integrator,the company focuses on the architecture, implementation, and lifetime support
of electronic commerce, productdata management, and client server solutions.

7: SUPPLY CHAIN MANAGEMENT SYSTEMS COORDINATE PLANNING,PRODUCTIONS AND

LOGISTICS WITH SUPPLIERS:
7.1 SUPPLY CHAIN MANAGEMENT:
Supply Chain Management SCM is the management of the interconnected businesses invovlved
in the ultimateprovision of product and service packages required by end customers. Supply
Chain Management spans allmovement and storage of raw materials, work in progress,
inventories, and finished goods from point of originto point of consumption.
7.2UNILEVER USES INFORMATION SYSTEM TO KEEP THE SHELVESSTACKED:Unilever is
having information management system/software to ensure stores are well stocked with its
products.The consumer goods giant, that makes brands such as Dove, LUX, surfs and many
more is having activeinformation management system.Unilever is also using Kalidos Master Data
Management and Dynamic Information Warehouse to createreference data and analyze
transactions.The information is translated into relevant actionable data by the new software, so
that executives can takedecisions to improve supply chain management and ensure shops do not
have a shortage of Unilevers products.Unilever also extensively uses SAPs supply chain
management and enterprise resource planning software.
7.3KALIDO:Kalido is the leading provider of business driven data governance software. Kalido
enables companies to shareenterprise assets by supporting the business process of
management. Unilever is using Kalido MDM as a meansto corporate wide data governance.
7.4SALES AND DISTRIBUTION SYSTEM:It plays a pivotal role in contribution to the business
strategy and operations by providing the infrastructure andcutting edge technology critical in
todays business environment speeding up the business critical decisionmaking and gunning the
quest for substantial cost savings are the key strategic. It goals for any
organizationImplementation of ULTRA(sales and distribution system)as a standard selling
medium and inventorymanagement software for unilever distributors automation in Pakistan is
one such example it has resulted inincreased productivity of our sales force leading to more

penetration in the market place while giving us adefinite competitive advantage with greater pop
information

7.5ULTRA (UNILEVER TRADE A UTOMATION):This software was actually developed for

Pakistan .The software is basically an IT enabler that has providedvisibility and exchange of
data and business information between Unilever and its key distributors (up to point-ofpurchase)for better management of their business, services delivering ,capabilities to drive the
businessgrowth agenda through the availability of measureable KPIs. It is established in 2000-1
for harmonizing salesand trade activities of UPL and its distributors. The implementation was
carried out at more than 100distributors of UPL across the country, during which the helpdesk
support was also provided to resolve theirday-to-day operation problems.ULTRA alerts the firm at
its head office that how much inventory is left behind at the ware house of distributorand shows
that how much stock is available and how much is required.
7.6GOLD CUSTOMERS:Gold customers use a computerized program ULTRA, all the record of
inventory is kept in ULTRA , wheneverthe stock is received and delivered by the distributors , all
the recode in the ULTRA is being updated and isbeing monitored by the company at the head
office at the day end.
7.7 SAP:SAP is the worlds leading provider of business software*. Today, more than 39,400
customers in more than120 countries run SAP applicationsfrom distinct solutions addressing
the needs of small businesses andmidsize companies to suite offerings for global organizations.
Powered by the SAP NetWeaver platform todrive innovation and enable business change, SAP
software helps enterprises of all sizes around the worldimprove customer relationships, enhance
partner collaboration and create efficiencies across their supply chainsand business operations.
SAP solution portfolios support the unique business processes of more than 25industries,
including high tech, retail, financial services, healthcare and the public sector. With subsidiaries
inmore than 50 countries, the company is listed on several exchanges,
7.8 SAP IN UNILEVER: Unilever signed a Global Enterprise Agreement with SAP in December
2006 to aid its global businesstransformation project, thus enabling broad access to licensed
SAP solutions. Global Enterprise Agreementsstrengthen SAPs position as the long-term
strategic partner to its customers, enabling business agility andgrowth as they evolve their global
IT landscapes to enterprise service-oriented architecture (enterprise SOA).Unilever is the first
consumer packaged goods company to sign such an agreement with SAP.
7.9 GDSN IN UNILEVER:GDSN (Global Data Synchronization Network) is a fast becoming a
strategic imperative for manymanufacturers and retailers. Among the actual business benefits of
GSDN is that it reduced data inconsistenciesand improved new item speed to market by aligning
product with their trading partners.OVERVIEW OF GDSN FOR MANUFACTURERS AND
RETAILERS:LOGISTICS:Manufacturers: Simplified order tracking and tracing Fewer return
shipments Improved rate of perfect orders Fewer emergency orders More accurate picking
Optimized short term planningRetailers: Error free shipment receiving
Fewer return shipments Fewer back orders Less excess/ safety stock Optimized location
dispatch
7.10 UNILEVER PRIVATE EXCHANGE: The Unilever Private Exchange enables faster and more
efficient communication with customers, suppliers,electronic exchanges and marketplaces. It also
facilitates connectivity for the companys internal applications.Unilever operates in more than a
hundred countries on five continents using various Electronic DataInterchange (EDI) standards
and Value-added Networks (VANs). The company wanted to achieve closercollaboration with all
sections of the Value Chain in order to increase revenue and maximise competitiveadvantage.The
new IBM solution addresses two major areas, providing a common data infrastructure for
Unilevers globaloperations, and enhancing its relationships with trading partners. It enables

Unilever to improve efficiency,reach new markets and enhance the traditional EDI approach. The
intention is to drive efficiency andeffectiveness through an end-to-end solution which has been
developed specifically to handle the unique needsof the global Consumer Packaged Goods
company. The end result is increased business capability throughleading edge technology
initiatives."Implementing a successful private exchange was a complex process, It involves
multiple links with tradingpartners, including Web-enabled back-end systems and integrated
business processes across a host of disparateapplications and technologies. By creating a
specific offering in partnership with Unilever, rolling out a one-to-many Web-based trading
network that gives the company a flexible and efficient gateway for B2B collaborationand a world
class supply chain.""Not only was it unwieldy and expensive to run many different systems across
the world, but UPL needed tofind an option which would meet their needs well into the future in a
cost effective way", The Unilever PrivateExchange built on IBM technology gives the external
connectivity needed with business partners while takinginto account the particular complexities of
international business."

7.11 RFID (Radio Frequency Identification Device):Unilever performed sophisticated analyses of

RFID information. Unilever believe RFID can bring value byincreasing visibility into supply chain.
For example, RFID tagged promotional displays can provide Unileverwith better insights as how
well promotional displays work in retail stores .In RFID technology EPC (electronicproduct code)
works. An EPC based repository will automatically facilitate two way communications because
itcan send and accept feeds of RFID information. Software applications and data repositories that
incorporate theEPC standard will allow to have all the RFID read information in one place.
7.12 ARIBA:ARIBA is Unilevers online buying system which enables purchase of non-production
items to be made atvolume negotiated prices from suppliers.
7.13 E-INVOICING SYSTEM OF UNILEVER:e-invoicing partner of Unilever is OB10, suppliers
will need to register with the network of OB10 in order tosubmit electronic invoices. Once supplier
is established on the OB10 network, supplier will be enable to use0B10 to send electronic
invoices to Unilever . depending upon the number of invoices suppliers sent toUnilever. Supplier
can choose one of two OB10 e-invoicing methods; OB10 file submission service: if
supplier/customer generate high invoice volumes, they can use OB10 file submission service
OB10 web based form: supplier/customer who generate low volume invoices can choose OB10
web based formsISIS ( Integrated Supply Management Information System) IN UNILEVER:ISIS
helps our local, regional and global supply managers make appropriate sourcing decisions,
allowing themto collate and analyse information quickly and easily.The system enables our
managers to negotiate with suppliers in a transparent and efficient way, benefiting bothparties.
8: CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM HELP COMPANIES TOACHIEVE
CUSTOMER INTIMACY:
8.1CUSTOMER RELATIONSHIP MANAGEMNET (CRM)
It is a widely implemented model for managing a companys interactions with customers, clients,
and salesprospects. It involves using technology to organize, automate, and synchronize
business processesprincipally sales activities, but also those for marketing, customer service,
and technical support. The overallgoals are to find, attract, and win new clients, service and retain
those the company already has, entice formerclients to return, and reduce the costs of marketing
and client service. Customer relationship managementdescribes a company-wide business
strategy including customer-interface departments as well as otherdepartments. Measuring and
valuing customer relationships is critical to implementing this strategy.
8.2CUSTOMER CARE AT UNILEVER:Unilever is having Rabta for customer queries and
complaints.Customers can contact at 0800-13000 or write them at P.O.Box # 15522 Karachi.At

big cities like Lahore, Karachi, Islamabad Unilever has managed a team for survey about their
products at birretail stores. The team there interact directly interact with customers to know about
their views about Unileverproducts. Also the employees of Unilever pay regular visits to market to
market to get info about availability ofproducts and customer feedback.