Jose Sunny

Muttikkal House, West Hill, Kuriachira. Thrissur, Kerala 680006

Phone: +91-9400161746 E-mail: jose.1486@gmail.com

EXECUTIVE SUMMARY

Graduate specialized in Human Resource Management and Marketing with 6 months of experience in Customer
service and marketing in Fast Food industry. Well versed in Talent and Competency management functions of HRM.
Demonstrated excellence in Customer Service, SLA management and Problem Solving
Strong Client relationship management skills that resulted in profitable partnerships
As Placement Committee Member organized placements drives, arranged industry interactions and designed
the placement brochure
PROFESSIONAL EXPERIENCE
Associate Manager, Dominos

Bangalore
June 2010 December 2010

Handled routine management by overseeing the functioning of the cash registers and supporting equipment
Performed supervising staff training, scheduling, inventory control, equipment maintenance, and loss prevention
Solved customers problems and managed the department exercising
Accomplished the recruitment for hiring the most qualified candidates
Trained, coached and managed staff, and conducted monthly customer service audits
Expedited front lines, direct flow of customers, and ensured good customer services
Handled customer returns, exchanges, check authorizations, voids, and discretion discounts
Provided orderly maintenance of front-end equipment and supplies
Explored innovative solutions to different problems affecting the services, efficiency, and productivity
Established a communication channel amongst the staffers vividly and in a concise form
INTERNSHIP Tata Voltas, Mumbai

April 2012 May 2012

The project explored the usage of skill matrix. The skill matrix maps the competencies of the employees, helps
the organization to gauge the skill level of its employees and aids in recommending remedial measures such as
trainings, certifications etc in case of any gaps in AS IS and TO BE state. As part of the study, 22 sub-verticals
were assessed in the finance vertical. The matrix is highly useful in events such as internal recruitments and
promotions.
The project also involved building a framework for segregating specialist roles based on the skill matrix.
DISSERTATION

December 2012

A study on psychological wellbeing of Information Technology employees with type A and type B personalities.
The study tested the hypothesis that there exists no significant relationship between personality types and
psychological well being
EDUCATION
Year of Passing
2013
2010
2006
2004

Degree/Examination
Post Graduate Diploma in Management
Bachelor in Hotel Management
12th
10th

ADDITIONAL INFORMATION
Fathers Name
Date of Birth
Sex & Marital Status

E P Sunny
14-03-1986
Male, Single

Institute/Board
Rajagiri Business School
Bangalore University
Board of Public Examinations, Kerala
Board of Public Examinations, Kerala