A

PROJECT REPORT
ON
E- BANKING OF SBI BANK
SUBMITTED TO
UNVERSITY OF MUMBAI
IN PARTIAL FULLFILLMENT FOR THE AWARD OF
THE DEGREE OF BACHELOR OF COMMERCE
(BANKING AND INSURANCE)
SEMISTER V, ACADEMIC YEAR: 2014-2015.

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DECLARATION
I hereby declare that the project titled E-BANKING submitted
by me is based on actual work carried out by me under the guidance
& supervision of Prof.

The information submitted in this project work is true and original to the best
of my knowledge and belief.

S.I.A COLLEGE OF HIGHER EDUCATION

SIGNATURE OF THE STUDENT

(BHARAT R. SIRVEE)

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ACKNOWLEDGEMENT
It is a matter of great pleasure for me in submitting the project report on
E-BANKING for fulfillment of the requirement of my course from THE S.I.A
COLLEGE OF HIGHER EDUCATION, DOMBIVLI (EAST)
I am thankful to and owe a deep gratitude to all those who have helped me in
Preparing this report. Words seem to be inadequate to express my sincere thanks
to Prof. nagaria sir for her valuable guidance, constructive criticism, untriring
efforts and immense encouragement during the entire course of the study due to
which my efforts have been rewarded.
I express my sincere thanks to our principal Dr. Mrs. PadmajaArvind and our
librarian Mrs. Bharti Rao for giving me all the facilities during my project and
helping and guiding me during my research work.
I want to thank all who have supported me and gave their timely guidance. Last
but not least I am very grateful to all those who helped in one way or the other
way at every stage of my work.

Signature

(Bharat R .Sirvee)

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About the project

Title of study
The present study titled in E-BANKING. The study is made by reference to EBANKING services given to customer

Object of the study

To study the E-banking services in detail.

To study of awareness of E-banking services among the customer of bank.
To study the customer satisfaction relating to the E-banking services.
To study the risk involved in E-banking.

DATA AND METHODOLOGY

For the purpose of the present study, both primary as well as secondary data
were used.
Primary data is collected through questionnaire from 10 customer to
understand the awareness abut the E-banking. Sample was randomly selected.

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INDEX
Chapter No.

1
2

3
4
5
6

Topic

PAGE NO.

MEANING AND INTRODUCATION OF

E-BANKING
REASONS FOR IMPLEMENTION OF
E-BANKING
ADVANTAGES AND DISADVANTAGES
OF E-BANKING
SERVICES COVERED UNDER EBANKING
BANKS CONTROL IN ONLINE BANKING

E-BANKING STRUCTURE AND

MANAGEMENT OF E-BANKING
RISK IN E-BANKING

CRIMES ON E-BANKING

SURVEY REPORT

10

CONCLUSION

11

APPENDIX

12

BIBLIOGRAPHY

13
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Chapter 1
Meaning & Introduction of E-BANKING

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INTRODUCTION

The fast advancing global information infrastructure enable the development

of electronic commerce as a global level. The nearly universal connectivity which
the internet offers has made it an invaluable business tool. These developments
have created a new type of economy, which many call the digital economy.
As a direct consequence of the emergence of the digital economy, the balance
of power seems to be shifting of the customers. Customers are increasingly
demanding more value, with goods customized to their exact needs, at less cost,
and as quickly as possible. To meet these demands, business needs to develop
innovative ways of creating value which often requires different enterprise
architectures, different I.T infrastructures and different ways of thinking about
doing business. Transformation of business from an old company to a new agile
electronic corporation is not easy and requires a lot of innovative thinking,
planning and investments.

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Definition of E-BANKING

1) Electronic banking, also know as e-banking, virtual banking and online

banking, is a services that allows customers to access their bank
information conduct financial transaction, make deposits, withdrawals and
pay bills through the internet without having to physically visit their bank. It
provides the convenience of accessing banking facilities from the comfort
of their home or office.

2) E-banking is defined as the automated delivery of new and traditional

banking products and services directly to customers through electronic,
interactive communication channels. E-banking includes the system that
enable financial institution customers, individuals or business, to access
accounts, transact business, or obtain information on financial products
and services through a public or private network, including the Internet.
Customers access e-banking services using an intelligent electronic device,
such as a personal computer (PC), personal digital assistant (PDA),
automated teller machine (ATM), kiosk, or Touch Tone Telephone.

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Meaning of e-banking

For many customers electronic banking means 24-hour access to cash through
an automated teller machine (ATM), or direct deposit of pay cheques into
accounts. But electronic banking involves many different types of transaction.
Electronic banking , also known as electronic fund transfer (EFT) uses computer
and electronic technology as a substitute for cheques and other paper transaction
EFTs is initiated through devices like cards or codes that let you, or those you
authorise. Access your account. Many financial institution use ATM or debit cards
and personal identification numbers (PINs) for this purpose. Some use other type
of debit cards such as those that require, at the most, your signature or a scan.
For example, some use radio frequency identification (RFID) or other forms of
contactiess technology that scan your information without direct contact. The
feral electronic fund transfer Act (EFT Act) covers some electronic consumer
transaction.

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History of e- banking

Electronic banking or e-banking is the term that describes all transaction that
take place among companies, orgnisation and individuals and their banking
institution.
First company in the mid-1970s, some bank offered customer electronic
banking in 1985. However, the lack of internet users, and costs associated with
using online banking started growth. The internet explosion in the late -1990s
made comfortable with making transaction over the web. Despite the dot-com
crash, e-banking grew alongside the internet. While financial institution took
widespread adoption of electronic commerce, based on trailblazing companies
such as America online, Amazon.com and eBay, to make the idea of paying for
items on like widespread.

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Chapter 2
REASONS FOR IMPLEMENTION OF E-BANKING

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REASONS:
E-banking is a significant investment, so the question must be answered as so
what motives banks to participate and deal with the associated problems and risk.
This section summarizes some of the reasons often cited by to be their primary
motive for implementing e0-banking are:-

1. Customers demands:-

With the emergence of the digital economy the balance of power seems to be
shifting to customers. Customers are increasingly demanding more value, 24 hour
availability, with goods customized to their exact needs, at less cost,, and as
quickly as possible.

2. Selling more to existing customers:The financial services markets in most developed countries have matured
considerably and there is very limited scope for creation of new markets. This
means that the most common route to growth is to sell more products to existing
customers.

3. Changes in environment:There have been some significant shifts in the importance of different sectors
of the economy. This has increased the prominence of service sector organization,
resulting in more pressure on them to diversify their offerings and look beyond
their immediate markets to create value.
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4. E-banking is a hygiene factor:Some banking are offering e-banking because their competitors have done it,
and not doing so will mean losing an important customers segment to traditional
competitors as well as new entrants to the financial sector. If this is their sole
reason for doing so, they often drag behind their competitors and lack of
enthusiasm prevents them.

5. To achieve efficiencies:Some bank look at e-banking from a cost savings point of view, as it is widely
reported in e-commerce literature that cost per transaction is much lower than
for other service delivery channels. Bank may fail if they are thinking only once of
providing low cost transaction, as these costs only become lower once a bank
exceeds a critical mass of online customers, owing to the large upfront of
implementing e-banking.

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Benefits of e- banking

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