Beruflich Dokumente
Kultur Dokumente
Product EOL
Announcement
Clearance ends
year
3 months
6 months
Engineering Phase
Up to3 years
Up to 4 years
Technical Support Phase
Phase Description
Engineering Phase
During the period, ACTi will still be providing Feature Enhancement or Bug Fix.
Warranty Phase
During the period, ACTi will still be repairing defective units for free if the units are within
warranty.
(Excluding misuse, negligence, accidents and natural disasters)
During the period, ACTi will still be providing Product Technical Support. (Including
Troubleshooting, Installation/ Configuration, Spec clarification)
* Disclaimers: 1. Each product purchased up to the Clearance ends, depending on its shipment date and category, has an individual
warranty period which varies between 3 months and 3 years, for further details please check our Warranty policy 2. All products purchased
after the Standard warranty support phase only possess 3 months of DOA support.
Product Model
Clearance Starts
(Discontinued Date)
Clearance Ends
Engineering
Phase
Standard
Warranty
Technical
Support
Last Generation
ACM-1100
2007/12/1
2007/12/15
2008/6/28
2008/12/30
2009/12/30
Last Generation
ACM-1101
2008/1/1
2008/2/1
2008/9/27
2009/3/31
2010/3/31
Last Generation
ACM-1111
2008/1/1
2008/2/1
2008/9/27
2009/3/31
2010/3/31
Last Generation
ACM-1310
2007/4/2
2007/5/1
2007/11/28
2008/5/31
2009/5/31
Last Generation
ACM-1430
2007/4/2
2007/5/1
2007/11/28
2008/5/31
2009/5/31
Last Generation
ACM-3100
2007/12/1
2007/12/15
2008/6/28
2008/12/30
2009/12/30
Last Generation
ACM-3101
2008/1/1
2008/2/1
2008/9/27
2009/3/31
2010/3/31
Last Generation
ACM-3111
2008/1/1
2008/2/1
2008/9/27
2009/3/31
2010/3/31
Last Generation
ACM-3210
2007/4/2
2007/5/1
2007/11/28
2008/5/31
2009/5/31
Last Generation
ACM-3301
2007/1/1
2007/1/30
2007/9/27
2008/3/30
2009/3/30
Last Generation
ACM-4100
2008/10/1
2008/10/31
2009/6/28
2009/12/30
2010/12/30
Last Generation
CAM-5100
2007/7/1
2007/8/1
2008/3/28
2008/9/29
2009/9/29
Last Generation
CAM-5120
2007/7/1
2007/8/1
2008/3/28
2008/9/29
2009/9/29
Last Generation
CAM-5132
2006/10/1
2006/11/1
2007/6/29
2007/12/31
2008/12/30
Last Generation
CAM-5140
2008/7/1
2008/8/1
2009/3/29
2009/9/30
2010/9/30
Last Generation
CAM-5142
2006/10/1
2006/11/1
2007/6/29
2007/12/31
2008/12/30
Last Generation
CAM-5150
2006/12/1
2006/12/30
2007/8/27
2008/2/28
2009/2/27
Last Generation
CAM-5152
2006/12/1
2006/12/30
2007/8/27
2008/2/28
2009/2/27
Last Generation
CAM-5200H
2007/4/1
2007/5/31
2008/3/28
2008/9/29
2009/9/29
Last Generation
CAM-5200S
2007/2/1
2007/3/1
2007/9/29
2008/4/1
2009/4/1
Last Generation
CAM-5201S
2007/2/1
2007/3/1
2007/9/29
2008/4/1
2009/4/1
Last Generation
CAM-5202
2007/7/1
2007/8/1
2008/3/28
2008/9/29
2009/9/29
Last Generation
CAM-5220H
2007/4/1
2007/5/31
2008/3/28
2008/9/29
2009/9/29
Last Generation
CAM-5222
2007/7/1
2007/8/1
2008/3/28
2008/9/29
2009/9/29
Last Generation
CAM-52X0
2008/1/1
2008/2/1
2008/9/27
2009/3/31
2010/3/31
Last Generation
CAM-5301S
2007/2/1
2007/3/1
2007/9/29
2008/4/1
2009/4/1
Last Generation
CAM-5302
2007/2/1
2007/3/1
2007/9/29
2008/4/1
2009/4/1
Last Generation
CAM-53X0
2008/1/1
2008/2/1
2008/9/27
2009/3/31
2010/3/31
Last Generation
CAM-6100
2006/6/1
2006/7/1
2007/2/26
2007/8/30
2008/8/29
Last Generation
CAM-6110
2007/11/1
2007/12/2
2008/7/29
2009/1/30
2010/1/30
Last Generation
CAM-6120
2008/5/1
2008/5/30
2008/12/27
2009/6/30
2010/6/30
**Accessories, including power adaptors, are not included in the support table. Also please note that all accessories only have one
year warranty
-1-
Product Model
Clearance Starts
(Discontinued Date)
Clearance Ends
Engineering
Phase
Standard
Warranty
Technical
Support
Last Generation
CAM-6200
2007/7/1
2007/8/1
2008/3/28
2008/9/29
2009/9/29
Last Generation
CAM-6210
2006/12/1
2006/12/31
2007/7/29
2008/1/30
2009/1/29
Last Generation
CAM-6220
2007/7/1
2007/8/1
2008/3/28
2008/9/29
2009/9/29
Last Generation
CAM-6230
2006/12/1
2006/12/31
2007/7/29
2008/1/30
2009/1/29
IP Speed Dome
CAM-6500
2009/1/5
2009/3/31
2009/11/26
2010/3/31
2011/3/31
IP Speed Dome
CAM-6520
2009/1/5
2009/3/31
2009/11/26
2010/3/31
2011/3/31
IP Speed Dome
CAM-6600
2009/1/5
2009/3/31
2009/11/26
2010/3/31
2011/3/31
Last Generation
CAM-7100
2007/5/1
2007/6/1
2008/1/27
2008/7/30
2009/7/30
Last Generation
CAM-7101
2007/5/1
2007/6/1
2008/1/27
2008/7/30
2009/7/30
Last Generation
CAM-7102
2007/5/1
2007/6/1
2008/1/27
2008/7/30
2009/7/30
Last Generation
CAM-72X0
2008/1/1
2008/2/1
2008/9/27
2009/3/31
2010/3/31
Last Generation
CAM-72XX
2008/1/1
2008/2/1
2008/9/27
2009/3/31
2010/3/31
Last Generation
CAM-7302
2008/1/1
2008/2/1
2008/9/27
2009/3/31
2010/3/31
Last Generation
CAM-73X0
2008/1/1
2008/2/1
2008/9/27
2009/3/31
2010/3/31
Last Generation
DIO-1100
2007/2/1
2007/3/1
2007/10/27
2008/4/29
2009/4/29
Last Generation
EVK-1000
2006/5/1
2006/6/30
2007/2/25
2007/8/29
2008/8/28
Last Generation
EVK-1100
2006/5/1
2006/6/30
2007/2/25
2007/8/29
2008/8/28
Last Generation
IOK-1000
2006/5/1
2006/6/30
2007/2/25
2007/8/29
2008/8/28
Last Generation
PCI-4100
2007/2/1
2007/3/1
2007/10/27
2008/4/29
2009/4/29
Last Generation
PCI-5100
2007/2/1
2007/3/1
2007/10/27
2008/4/29
2009/4/29
Last Generation
PCI-6100
2007/2/1
2007/3/1
2007/10/27
2008/4/29
2009/4/29
Last Generation
SED-2100
2007/7/1
2007/8/1
2008/3/28
2008/9/29
2009/9/29
Last Generation
SED-2120S
2007/7/1
2007/8/1
2008/3/28
2008/9/29
2009/9/29
Last Generation
SED-2130
2007/7/1
2007/8/1
2008/3/28
2008/9/29
2009/9/29
Last Generation
SED-2200
2005/12/1
2005/12/30
2006/8/27
2007/2/28
2008/2/28
Last Generation
SED-2300Q
2007/7/1
2007/8/1
2008/3/28
2008/9/29
2009/9/29
Last Generation
SED-2310Q/QT
2007/1/1
2007/3/2
2007/10/28
2008/4/30
2009/4/30
2009/3/3
2009/5/30
2009/12/26
2011/5/30
2012/5/29
Last Generation
SED-2400
2007/7/1
2007/8/1
2008/3/28
2008/9/29
2009/9/29
Last Generation
SED-2410
2007/1/1
2007/3/2
2007/10/28
2008/4/30
2009/4/30
Last Generation
SED-2420
2008/1/1
2008/2/1
2008/9/27
2009/3/31
2010/3/31
Last Generation
SED-2600
2007/1/1
2007/3/2
2007/10/28
2008/4/30
2009/4/30
Last Generation
SED-3200
2007/7/1
2007/8/1
2008/3/28
2008/9/29
2009/9/29
Last Generation
SED-3300
2008/1/1
2008/2/1
2008/9/27
2009/3/31
2010/3/31
Last Generation
SED-3300T
2007/7/1
2007/8/1
2008/3/28
2008/9/29
2009/9/29
Last Generation
SED-3320
2008/1/1
2008/2/1
2008/9/27
2009/3/31
2010/3/31
Last Generation
SED-8100
2007/7/1
2007/8/1
2008/3/28
2008/9/29
2009/9/29
Last Generation
SED-8120/T
2007/7/1
2007/8/1
2008/3/28
2008/9/29
2009/9/29
Last Generation
SED-8140/T
2007/7/1
2007/8/1
2008/3/28
2008/9/29
2009/9/29
Last Generation
SED-8320Q
2008/8/1
2008/9/1
2009/4/29
2009/10/31
2010/10/31
Last Generation
SED-8420
2008/2/1
2008/3/1
2008/10/27
2009/4/30
2010/4/30
Last Generation
SED-9100
2007/7/1
2007/8/1
2008/3/28
2008/9/29
2009/9/29
Last Generation
SED-9300
2008/1/1
2008/2/1
2008/9/27
2009/3/31
2010/3/31
Last Generation
SED-9320
2008/1/1
2008/2/1
2008/9/27
2009/3/31
2010/3/31
Bullet Camera
ACM-1311
2009/10/1
2009/12/31
2010/7/29
2011/12/31
2012/12/30
Fixed Dome
ACM-3211
2009/10/1
2009/12/31
2010/7/29
2011/12/31
2012/12/30
Box Camera
CAM-5201
2009/10/1
2009/12/31
2010/7/29
2011/12/31
2012/12/30
Box Camera
CAM-5221
2009/10/1
2009/12/31
2010/7/29
2011/12/31
2012/12/30
Box Camera
CAM-5301
2009/10/1
2009/12/31
2010/7/29
2011/12/31
2012/12/30
Box Camera
CAM-5322
2009/10/1
2009/12/31
2010/7/29
2011/12/31
2012/12/30
Fixed Dome
CAM-7301
2009/10/1
2009/12/31
2010/7/29
2011/12/31
2012/12/30
Fixed Dome
CAM-7322
2009/10/1
2009/12/31
2010/7/29
2011/12/31
2012/12/30
Video Server
SED-2120/T
2009/10/1
2009/12/31
2010/7/29
2011/12/31
2012/12/30
Video Server
SED-2140/T
2009/10/1
2009/12/31
2010/7/29
2011/12/31
2012/12/30
Cube Camera
ACM-4200
2010/5/3
2010/6/30
2011/1/26
2011/6/30
2012/6/29
Fixed Dome
ACM-3311
2010/7/1
2010/9/30
2011/4/29
2012/9/29
2013/9/29
Bullet Camera
ACM-1232
2010/8/2
2010/10/31
2011/5/29
2012/10/30
2013/10/30
Bullet Camera
ACM-1432
2010/8/2
2010/10/31
2011/5/29
2012/10/30
2013/10/30
Bullet Camera
ACM-1011
2010/8/2
2010/10/31
2011/5/29
2012/10/30
2013/10/30
Box Camera
ACM-5711
2010/8/2
2010/10/31
2011/5/29
2012/10/30
2013/10/30
**Accessories, including power adaptors, are not included in the support table. Also please note that all accessories only have one
year warranty
-2-
Product Model
Clearance Starts
(Discontinued Date)
Clearance Ends
Engineering
Phase
Standard
Warranty
Technical
Support
IP Speed Dome
CAM-6620
2010/8/2
2010/10/31
2011/5/29
2011/10/31
2012/10/30
Box Camera
CAM-5321H
2010/8/2
2010/10/31
2011/5/29
2012/10/30
2013/10/30
Fixed Dome
CAM-7321E
2010/8/2
2010/10/31
2011/5/29
2012/10/30
2013/10/30
Fixed Dome
ACM-3603
2010/8/2
2010/12/31
2011/7/30
2012/12/30
2013/12/30
Fixed Dome
ACM-3703
2010/8/2
2010/12/31
2011/7/30
2012/12/30
2013/12/30
Cube Camera
ACM-4000
2010/8/2
2010/12/31
2011/7/30
2011/12/31
2012/12/30
IP PT Camera
ACM-8201
2010/8/2
2010/12/31
2011/7/30
2011/12/31
2012/12/30
IP PT Camera
ACM-8211
2010/8/2
2010/12/31
2011/7/30
2011/12/31
2012/12/30
IP Speed Dome
CAM-6510
2010/8/2
2010/12/31
2011/7/30
2011/12/31
2012/12/30
Cube Camera
TCM-4101
2010/10/1
2010/12/31
2011/7/29
2011/12/31
2012/12/30
Cube Camera
TCM-4301
2010/10/1
2010/12/31
2011/7/29
2011/12/31
2012/12/30
Video Server
SED-2610
2010/10/12
2010/10/12
2011/5/10
2012/10/11
2013/10/11
Box Camera
ACM-5811
2011/1/1
2011/3/31
2011/10/27
2014/3/30
2015/3/30
Fixed Dome
ACM-7511
2011/1/1
2011/3/31
2011/10/27
2014/3/30
2015/3/30
IP PTZ Camera
ACM-8511
2011/1/1
2013/9/30
2014/3/29
2014/9/30
2015/9/30
Fixed Dome
TCM-3001
2011/1/1
2011/3/31
2011/10/27
2014/3/30
2015/3/30
Fixed Dome
TCM-3011
2011/1/1
2011/3/31
2011/10/27
2014/3/30
2015/3/30
Cube Camera
TCM-4001
2011/1/1
2011/3/31
2011/10/27
2012/3/30
2013/3/30
Box Camera
TCM-5001
2011/1/1
2011/3/31
2011/10/27
2014/3/30
2015/3/30
Fixed Dome
TCM-7011
2011/1/1
2011/3/31
2011/10/27
2014/3/30
2015/3/30
Bullet Camera
ACM-1431
2011/4/1
2011/6/30
2012/1/26
2014/6/29
2015/6/29
Bullet Camera
ACM-1511
2011/4/1
2011/5/13
2011/11/27
2014/5/12
2015/5/12
Fixed Dome
ACM-3001E
2011/4/1
2011/6/30
2012/1/26
2014/6/29
2015/6/29
Fixed Dome
ACM-3011E
2011/4/1
2011/6/30
2012/1/26
2014/6/29
2015/6/29
Fixed Dome
ACM-3411E
2011/4/1
2011/6/30
2012/1/26
2014/6/29
2015/6/29
Fixed Dome
ACM-3601
2011/4/1
2011/6/30
2012/1/26
2012/6/29
2013/6/29
Cube Camera
ACM-4001E
2011/4/1
2011/6/30
2012/1/26
2012/6/29
2013/6/29
Box Camera
ACM-5001
2011/4/1
2011/6/30
2012/1/26
2014/6/29
2015/6/29
Box Camera
ACM-5601
2011/4/1
2011/6/30
2012/1/26
2014/6/29
2015/6/29
Box Camera
TCM-5601
2011/4/1
2011/5/20
2011/11/27
2014/5/19
2015/5/19
IP Speed Dome
CAM-6610
2011/11/28
2011/11/28
2012/6/25
2012/11/27
2013/11/27
IP Speed Dome
CAM-6630
2011/11/28
2011/11/28
2012/6/25
2012/11/27
2013/11/27
Video Server
ACD-2200E
2012/2/1
2012/4/30
2012/11/26
2015/5/1
2016/4/30
Fixed Dome
ACM-3511E
2012/2/1
2012/3/26
2012/10/22
2015/3/26
2016/3/25
Cube Camera
ACM-4201E
2012/2/1
2012/3/21
2012/11/11
2013/3/21
2014/3/21
Box Camera
ACM-5611
2012/2/1
2012/4/30
2012/11/26
2015/5/1
2016/4/30
Bullet Camera
TCM-1511
2012/2/1
2012/4/30
2012/11/26
2015/5/1
2016/4/30
Fixed Dome
TCM-3401
2012/2/1
2012/3/26
2012/10/22
2015/3/26
2016/3/25
Fixed Dome
TCM-3411
2012/2/1
2012/3/30
2012/10/26
2015/3/31
2016/3/30
Fixed Dome
KCM-3211
2012/4/1
2012/6/30
2013/1/26
2015/7/1
2016/6/30
Box Camera
KCM-5311
2012/4/1
2012/5/31
2012/12/27
2015/5/31
2016/5/30
Box Camera
TCM-5611
2012/4/1
2012/6/30
2013/1/26
2015/7/1
2016/6/30
Cube Camera
TCM-4201
2012/4/1
2012/6/30
2013/1/26
2013/6/30
2014/6/30
Bullet Camera
ACM-1231
2012/5/15
2012/8/15
2013/3/16
2015/8/15
2016/8/14
Fixed Dome
ACM-3401E
2012/5/15
2012/8/15
2013/3/16
2015/8/15
2016/8/14
Box Camera
KCM-5311E
2012/6/27
2012/6/27
2012/12/24
2015/6/28
2016/6/27
Fixed Dome
KCM-7211
2012/7/2
2012/9/30
2013/3/29
2015/9/30
2016/9/29
Box Camera
KCM-5111
2012/8/1
2012/10/31
2013/4/29
2015/10/31
2016/10/30
Standalone NVR
XNR-4200
2012/8/1
2012/10/31
2013/4/29
2015/10/31
2016/10/30
Standalone NVR
GNR-2000
2012/8/1
2012/10/31
2013/4/29
2015/10/31
2016/10/30
Mini Dome
ACM-3701
2012/8/8
2012/8/8
2013/2/4
2013/8/8
2014/8/8
Box Camera
TCM-5311
2012/8/23
2012/8/23
2013/2/19
2015/8/23
2016/8/22
Cube Camera
TCM-4511
2012/12/7
2013/3/7
2013/9/3
2014/3/7
2015/3/7
Bullet Camera
TCM-1231
2012/12/25
2013/3/25
2013/9/21
2016/3/24
2017/3/24
Fixed Dome
TCM-7811
2012/12/25
2013/3/25
2013/9/21
2016/3/24
2017/3/24
Video Server
ACD-2000Q
2013/1/25
2013/2/1
2013/7/31
2016/2/1
2017/1/31
Video Server
ACD-2000QT
2013/1/25
2013/2/1
2013/7/31
2016/2/1
2017/1/31
Fixed Dome
TCM-7411
2013/2/8
2013/5/9
2013/11/5
2016/5/8
2017/5/8
Video Server
TCD-2500E
2013/3/4
2013/6/2
2013/11/29
2016/6/1
2017/6/1
Bullet Camera
TCM-1111
2013/3/15
2013/6/13
2013/12/10
2016/6/12
2017/6/12
Box Camera
TCM-5111
2013/6/3
2013/8/31
2014/2/27
2016/8/30
2017/8/30
Fixed Dome
TCM-3511
2013/6/3
2013/8/31
2014/2/27
2016/8/30
2017/8/30
**Accessories, including power adaptors, are not included in the support table. Also please note that all accessories only have one
year warranty
-3-
Product Model
Clearance Starts
(Discontinued Date)
Clearance Ends
Engineering
Phase
Standard
Warranty
Technical
Support
Bullet Camera
E42
2013/7/15
2013/10/13
2014/4/11
2015/10/13
2016/10/12
Bullet Camera
E43
2013/7/15
2013/10/13
2014/4/11
2015/10/13
2016/10/12
Video Encoder
ACD-2300
2013/10/22
2013/10/22
2014/4/20
2016/10/21
2017/10/21
Video Encoder
ACD-2400
2013/10/22
2013/10/22
2014/4/20
2016/10/21
2017/10/21
Video Encoder
ACD-2100
2014/1/9
2014/1/9
2014/7/8
2017/1/8
2018/1/8
Video Encoder
ACD-2100T
2014/1/9
2014/1/9
2014/7/8
2017/1/8
2018/1/8
Video Decoder
ACD-3100
2014/4/15
2014/7/14
2015/1/10
2017/7/13
2018/7/13
Standalone NVR
ENR-1100
2014/5/14
2014/8/12
2015/2/8
2016/8/11
2017/8/11
Standalone NVR
ENR-1200
2014/5/14
2014/8/12
2015/2/8
2016/8/11
2017/8/11
Standalone NVR
ENR-2000
2014/5/14
2014/8/12
2015/2/8
2016/8/11
2017/8/11
**Accessories, including power adaptors, are not included in the support table. Also please note that all accessories only have one
year warranty
-4-