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GLOBAL DATA
PROTECTION INDEX
GLOBAL
KEY RESULTS &
FINDINGS
KEY FINDINGS
62% of respondents
said at least one of
the following: big
data, hybrid cloud,
mobile devices, is
difficult or very
difficult to protect
Adopting advanced
data protection
tools leads to
reduced data loss
87% of businesses
are behind the
curve for data
protection maturity
and 71% of
businesses are not
fully confident of
restoring their data
DEMOGRAPHICS
INTERVIEWED 3,300
IT DECISION-MAKERS
IN 3 REGIONS:
24
COUNTRIES
TOTAL
Americas
(575)
ORGANIZATIONS
OF 250
OR MORE
EMPLOYEES
Europe,
Middle East,
and Africa
(1,475)
BOTH PRIVATE
AND PUBLIC
ORGANIZATIONS
INDEPENDENT
RESEARCH AND
ANALYSIS
DATA
PROTECTION
MATURITY
MATURITY INDEX
2.4%
11.3%
Evaluators
49.5%
AHEAD OF
MATURITY
CURVE
Laggards
36.8%
IT MATURITY
Laggards 37%
700
Adopters 11%
(1,635 Companies)
(1,214 Companies)
Leaders 2%
(372 Companies)
(79 Companies)
NUMBER OF COMPANIES
600
500
400
300
200
100
0
0
0
25
50
75
100
PROFILE CHARACTERISTICS
Use archiving application with
retention policies
Archive to tape
Back up to tape
Recovery time more than one day
Not confident in ability to restore
Backup is core component of strategy
LEADERS
ADOPTERS
Archive to disk
LAGGARDS
Back up to disk
EVALUATORS
EMEA:
32.2
APJ:
34.7
42.5
37.8
37.6
34.3
31.0
35.6
29.1
34.8
33.5
31.8
31.5
31.0
41.7
39.1
37.8
36.6
32.9
30.9
27.3
27.0
30.7
29.5
29.5
26.9
10
MATURITY RANK
RANK
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
COUNTRY
China
Hong Kong
Netherlands
Singapore
USA
India
South Africa
Indonesia
Mexico
Germany
Australia
UK
The Philippines
Thailand
Canada
Russia
Italy
Brazil
Japan
South Korea
France
Switzerland
Turkey
UAE
% OF BUSINESSES AHEAD
OF MATURITY CURVE*
29.6%
27.2%
20.8%
20.0%
19.5%
19.2%
18.4%
18.4%
17.6%
15.5%
14.4%
13.0%
11.2%
11.2%
9.6%
9.6%
9.6%
8.8%
8.0%
8.0%
6.5%
6.4%
5.6%
0.0%
11
THE IMPORTANCE
OF DATA
PROTECTION
12
2%
8%
Very
Important
But Not
Critical
27%
Plays no role in
our success
Totally
critical
64%
China (90%),
Brazil (82%)
US (80%)
Figure 4: Do you consider data protection to be totally critical to the ongoing success of your organization?
Base: all respondents (3300)
Copyright 2014 EMC Corporation. All rights reserved.
13
Average percentage
of annual IT budget
that is spent on
data protection
Average percentage
of domestic annual
revenue that is
spent annually on IT
Figure 5: Analysis of average spend of revenue on IT, and of IT budget on data protection
Base: all respondents (3300)
Copyright 2014 EMC Corporation. All rights reserved.
14
23%
Have one
vendor
12%
Have no specific
vendor
65%
Figure 6: Is your data protection infrastructure built on technology from more than one vendor?
Base: all respondents (3300)
Copyright 2014 EMC Corporation. All rights reserved.
15
7.04%
One data
protection
vendor
7.32%
Two data
protection
vendors
8.91%
Three or more
data protection
vendors
Figure 7: Analysis of average spend of IT budget on data protection, cut by number of data protection vendors
Base: all respondents (3300)
Copyright 2014 EMC Corporation. All rights reserved.
16
SUFFERING DISRUPTIONS
DISRUPTIONS SUFFERED IN LAST 12 MONTHS
49%
32%
17%
Suffered
unplanned
downtime
Suffered
data loss
Suffered
data loss
and
downtime
Figure 8: Has your organization suffered from either unplanned systems downtime or data loss in the last 12 months?
Base: all respondents (3300)
Copyright 2014 EMC Corporation. All rights reserved.
17
24%
33%
38%
Data loss
42%
52%
54%
18
DATA LOSS
AVERAGE DATA LOSS IN TERABYTES (TB)
3.54
2.33
1.75
Total
1.16
1.73
Two data
protection
vendors
Three or
more data
protection
vendors
Figure 10: Analysis of the average data loss over the last 12 months, cut by number of data protection vendors
Base: respondents whose organization has suffered data loss (1071)
Copyright 2014 EMC Corporation. All rights reserved.
19
$0.87
$0.42
Total
$0.34
$1.66
$0.40
Two data
protection
vendors
Three or
more data
protection
vendors
Figure 11: Analysis of the average cost of downtime, cut by number of data protection vendors
Base: respondents whose organization has suffered downtime (1621)
Copyright 2014 EMC Corporation. All rights reserved.
20
$1.7
TRILLION
TOTAL
Downtime
$954
Billion
21
26%
22%
39%
0% of data backed up continuously
1% - 25% of data backed up continuously
25% - 50% of data backed up continuously
50%- 75% of data backed up continuously
75% - 99% of data backed up continuously
22
53%
Loss of power
39%
Software failure
38%
Data corruption
29%
26%
23%
22%
14%
12%
10%
9%
Figure 13: What were the causes of your data loss and/or systems downtime?
Base: respondents whose organization suffered data loss or downtime (2120)
Copyright 2014 EMC Corporation. All rights reserved.
23
47%
Loss of revenue
36%
34%
24%
20%
17%
15%
15%
Loss of customers
14%
13%
7%
Figure 14: Have any of the above been commercial consequences of the data
loss and/or systems downtime you have experienced over the last 12 months?
Base: respondents whose organization suffered data loss or downtime (2120)
Copyright 2014 EMC Corporation. All rights reserved.
24
Figure 15: How confident are you that, in the event of a data loss incident, you can fully recover systems/data
today from all platforms, on-premise and off-premise, in order to meet business service level agreements?
Base: all respondents (3300)
Used for maturity matrix
Copyright 2014 EMC Corporation. All rights reserved.
25
DATA
PROTECTION
METHODS
26
41%
20%
16%
13%
9%
Figure 16: Which of the above best characterises your organization's current data protection environment infrastructure?
Base: all respondents (3300)
Used for maturity matrix
Copyright 2014 EMC Corporation. All rights reserved.
27
43%
Tape backup and tapes are kept off site (on own premises)
38%
36%
28%
Tape backup and tapes are kept off site (on 3rd party premises)
27%
27%
26%
19%
15%
14%
9%
Figure 17: Which technologies/strategies are in place to help you manage the availability of your applications, systems, and data?
Base: all respondents (3300)
Used for maturity matrix
Copyright 2014 EMC Corporation. All rights reserved.
28
74%
My IT department as a whole
58%
Each department in my
organisation, dependent on their
use of the application in question
23%
66%
53%
7%
32%
20%
14%
Mainframe
9%
Public cloud
8%
8%
Desktop/laptop
8%
2%
30
Mobile devices
78%
76%
71%
Big data
Mobile devices
39%
37%
30%
31
FUTURE STRATEGIES
DATA PROTECTION CLOUD SERVICES
Backup-as-a-Service
Archive-as-a-Service
Data recovery-as-a-Service
53%
34%
36%
47%
36%
47%
Currently using
Plan to adopt at
some point
Figure 23: Are you currently, using or looking to adopt, any of the above data protection cloud services in the next 12 months?
Base: all respondents (3300)
Copyright 2014 EMC Corporation. All rights reserved.
32
SUMMARY
64% consider
data protection
to be critical to
their
organizations
success, still
64% suffered
downtime or
data loss in last
12 months
More data
protection
vendors means
more data loss
and more
spending on data
protection
87% of
businesses are
behind the curve
for data
protection
maturity and
71% of
businesses are
not fully
confident in their
ability to restore
apps/data
33
CONCLUSION
Most companies globally are
behind the curve and feeling
pain
34
EMC RECOMMENDATIONS
Make sure theres an appropriate data protection solution in place for all of your
critical data no matter where it is or how it is generated
Manage an integrated data protection strategy and maintain a level of visibility and
control for application owners
Evaluate the gaps in your protection strategy that may emerge from disparate vendor
solutions
Match your data protection approach with the availability and protection requirements
for your tiers of applications/data
Understand who owns data protection especially in the cloud
35
APPENDIX (i)
MATURITY SCORING
36
APPENDIX (ii)
MATURITY SCORING
Which technologies/strategies are in place to help you manage the availability of your
applications, systems, and data? (Please select all that apply)
Tape backup and tapes go home with employees
(1pt.)
Tape backup and tapes are kept off site (on own
premises) (2pts.)
Tape backup and tapes are kept off site (on 3rd party
premises) (2pts.)
37
APPENDIX (iii)
MATURITY SCORING
38