Product Brochure - Global Online Payment Methods - Second Half 2014

GLOBAL ONLINE PAYMENT METHODS:
SECOND HALF 2014

December 2014
Global Online Payment Methods: Second Half 2014

General Information
Product Details
Language:
English
Format:
PDF & Power Point
Number of Pages/Charts:
232
Covered Countries/Regions:
Global, North America, Latin America, Asia-Pacific, Western Europe, Eastern

Europe, Middle East, Africa, USA, Canada, China, Japan, South Korea,
Australia, India, Indonesia, Malaysia, Thailand, Vietnam, Pakistan, UK,
Germany, France, Spain, Italy, Netherlands, Sweden, Denmark, Finland,
Norway, Switzerland, Austria, Russia, Turkey, Poland, Greece, Czech
Republic, Hungary, Romania, Belarus, Slovenia, Estonia, Brazil, Mexico,
Argentina, Colombia, Chile, UAE, South Africa, Kenya, Nigeria
Prices
Single User License:
3,450 (excl. VAT)
Site License:
6,900 (excl. VAT)
Global Site License:
10,350 (excl. VAT)
Questions Answered in This Report
What are the major online and mobile payment trends worldwide?
How do preferences for payment methods differ between regions and countries?
What are the most used payment methods in major advanced and emerging B2C E-Commerce
markets?
How are mobile and contactless payments developing in the leading countries?
What recent player and regulatory news are influencing the digital payment markets worldwide?
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Key Findings (1 of 2)
Online & Mobile Payments Worldwide to Top 3 Trillion Euros in the Next 5 Years
Online and mobile payments worldwide are forecasted to top three trillion Euros in the next five years.
Mobile payment is the growth leader, outpacing online and the total payments market, with further
growth expected following the launches of varying mobile payment solutions, including Apple Pay. Fast
and one-touch checkout is a trend on the global online and mobile payment market, with one-touch
solutions released by Amazon, PayPal and Apple Pay. Another trend is large payment companies preparing
to separate from their E-Commerce parent companies. EBay announced plans to spin off PayPal, while
Alibaba revealed that it will let Alipay go public after Alibabas own IPO. The players that have intensified
their efforts on the payments markets in H2 2014 are social networks and messengers, with Twitter,
Facebook and Snapchat launching peer-to-peer payments.
The Asia-Pacific region is expected to overtake North America to be the largest online retail market within
a few years, so the growth of online payments there is of particular interest. In the regions largest
market, China, online and mobile payments are dominated by local third party payment providers. The
number of online payment users in China neared 300 million, while mobile payment users topped 200
million. Japan has seen new mobile payment pathways launched this year, though the payment methods
most used by online shoppers in Japan for the present are credit card and convenience store payments. In
South Korea, government regulations and entrepreneurial innovations are furthering the growth of online
payments. In Australia, online shopping remains the leading purpose for using credit cards.
In North America, credit card remains the leading payment method in the USA, preferred by 48% of
online shoppers in 2014. Its share remains high in usage despite the number of cases with credit card
data breach reported by multichannel retailers in 2014. The growth of proximity mobile payment
transactions in the USA is forecasted to accelerate in the next couple of years and then slow down.
Security remains a major concern in both online and mobile payments in the USA. In Canada also over
50% of consumers were worried about personal information disclosure in mobile payments.
Europe, the worlds third largest region by B2C E-Commerce sales, shows wide diversity in terms of
payment methods used in online shopping. While non-cash payment methods, especially credit cards,
dominate in the Western sub-region, cash on delivery and various alternative methods are most used in
Eastern European countries. Both sub-regions show potential for mobile payments growth. Europes
largest online market, the UK was dominated by credit and debit cards in terms of payment methods in
2014.
-3-

Key Findings (2 of 2)
Online & Mobile Payments Worldwide to Top 3 Trillion Euros in the Next 5 Years
Similar situation is in France, with both countries seeing growth in mobile payments acceptance. In
Germany, invoice remained the leading payment method in B2C E-Commerce sales, while PayPal
increased its share. In Russia cash on delivery is ahead of credit card usage in online shopping and
alternative payments such as PayPal and online banking show recent dynamism. In some other Eastern
European markets, including Hungary, Romania and Belarus, cash on delivery is the most used method.
However, there are also exemptions to this trend: in Turkey card payment dominates and grew rapidly in
the first three quarters of 2014.
In the Latin American markets, new regulations were adopted in 2013 and 2014 in Brazil, reflecting on
the growth of online and mobile payments. Credit cards were used most in online purchases in Brazil,
followed by local method Boleto Bancario. Both cash and credit cards were used by online shoppers in
Mexico frequently.
In the Middle East, the dominant payment method is cash on delivery, with only a small double-digit
share of E-Commerce transactions settled with credit cards. However, the development of online payment
gateways is eroding the dominance of cash. Also regulators have started to realize the necessity of online
payments and take initiative to boost them, such as in the UAE. In Africa, low credit card and banking
penetration is compensated by the spread of mobile payment solutions and alternative methods. Mobile
payments boom in countries like Kenya and Morocco, while in South Africa credit card, transfer and cash
on delivery are the leading payment methods.
-4-

Table of Contents (1 of 16)
1. MANAGEMENT SUMMARY
2. GLOBAL DEVELOPMENTS
Online and Mobile Payment Trends and News about Players, H2 2014
Value of Digital Payments, in USD trillion, 2014e & 2019f
Number of B2C E-Commerce Payment Transactions, in billions, 2011 - 2015f
Number of Mobile Payment Transactions, by Bank and Non-Bank, in billions, 2011 - 2015f
Value of Mobile Payments, in USD billion, 2013 & 2014f
Mobile Wallet Market Value, in USD billion, 2012 & 2018f
Number of NFC Payment Users, in millions, 2014e & 2019f
Share of Consumers who Used Mobile Payment In-Store or in Online Shopping, by Selected Countries,
2014e
Breakdown of Mobile Wallet Usage and Attitude Among Users in Advanced Markets, in % of
Respondents, 3 Months to March 2014
Major Concerns about Online Shopping, in % of Online Shoppers, May 2014
Reasons for Not Shopping Online, in % of Consumers who Do Not Shop Online, 2012 & 2013
Share of Consumers who Do Not Shop Online Because of Lack of Trust to Online Payment Methods, by
Selected Countries, in %, 2013
Payment Methods Perceived to be Safest, incl. Online, in % of Consumers, by Age Group, June 2014
3. NORTH AMERICA
3.1. USA
Breakdown of Payment Methods Preferred in B2C E-Commerce, in % of Online Shoppers Who Own and
Use Debit and Credit Cards, 2014
Importance of Factors at Checkout, incl. Payment Options, March 2014
Reasons for Abandoning Shopping Cart, incl. Payment Options, March 2014
Proximity Mobile Payment Transaction Value, in USD billion and in % Year-on-Year Change, 20132018f
Value of Mobile Payments Market, in USD billion, 2014 & 2019
Breakdown of Mobile Payment Usage and Attitude, in % of Internet Users, August 2014
Breakdown of Mobile Payment Users, by Age and Gender, in %, Q2 2014
Types of Mobile Payments Used, in % of Mobile Payment Users, by Used on Smartphone and on
Tablet, Q2 20
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3. NORTH AMERICA (cont.)
3.1. USA (cont.)
Purposes of Using Peer-to-Peer Payment App, in % of Users, Q2 2014

Breakdown of Awareness and Usage of Digital Wallets, in % of Adults, June 2014
Share of Purchases Made with Digital Wallets, by Product Categories, in %, June 2014
Breakdown Typical Amount Spent on Digital Wallet Transactions, in % of Digital Wallet Users, June
2014
Digital Wallets Used, by Brand, in % of Digital Wallet Users, June 2014
Share of Fraud Losses on Total Revenue, in %, by Merchant Types, May 2013 & March 2014
Breakdown of E-Commerce Fraud, by Fraud Methods, in %, 12 Months to March 2014
Awareness of Established Fraud Solutions, in % of Large E-Commerce Merchants, March 2014
3.2. CANADA
Share of Consumers who Used Mobile Payment In-Store or in Online Shopping, 6 Months to November
2014
Breakdown of Purchases Made with Mobile Payment, by In-Store and Online Purchases, in%, 6 Months
to November 2014
Share of Consumers who Used Mobile Payment, by On-to-Go Purchase and In-Store Purchase,
September 2014
Perception of Mobile Payments, in % of Consumers, 6 Months to November 2014
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4. ASIA-PACIFIC
4.1. CHINA
Payment Methods to be Used During Double 11 E-Commerce Sales, 2014
Number of Online Payment Users, in millions and in % Share of Internet Users, December 2012,
December 2013 & June 2014
Turnover of Third-Party Online Payment Market, in CNY trillion and in % Year-on-Year Change, Q2
2013 - Q2 2014
Turnover of Third-Party Online Payment Transactions, by Transactions with Merchants and
Transactions Redirected to Banks, in CNY billion and in % Change, Q3 2013 - Q3 2014
Breakdown of Third-Party Online Payment Market, by Providers, in %, Q2 2014
Number of Mobile Payment Users, in millions and in % Share of Mobile Internet Users, December
2012, December 2013 & June 2014
Breakdown of Mobile Payment Users by Age Group, in %, 2013 & 2014
Most Important Factors in Mobile Payments, in % of Mobile Payment Users, by Gender, June 2014
Breakdown of Security Measures Used in Mobile Payment, in % of Mobile Payment Users, Q2 2014
Recognition of Mobile Payment Security Brands, in % of Mobile Payment Users, Q2 2014
Turnover of Third-Party Mobile Payment, in CNY billion, and in % Quarter-on-Quarter Change, Q1
2013- Q2 2014
Breakdown of Third-Party Mobile Payment, by Purpose, in %, Q2 2014
Breakdown of Third-Party Mobile Payment Market, by Providers, in %, Q2 2014
Top 5 Online Payment Mobile Apps, by Number of Average Monthly Users, in millions, September 2014
4.2. JAPAN
Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, January 2014
Purposes of Using Credit Cards, incl. Online Shopping, in % of Consumers Who Use Credit Card More
than Once a Month, June 2014
Usage of Electronic Money, by Type, in % of Internet Users, September 2014
Usage of Prepaid Electronic Money, by Provider, in % of Internet Users, September 2014
-7-

4. ASIA-PACIFIC (cont.)
4.3. SOUTH KOREA
Breakdown of Experience with Online Payment Using Computer, by Age Group, in %, 2013
Breakdown of Experience with Online Payment Using Smartphone, by Age Group, in %, 2013
Reasons for Not Paying Online, by Score, by PC Users and Smartphone Users, 2013
Daily Averages of Value and Number of Fund Transfers in E-Commerce, in thousand Transactions and
in KRW billion, 2010 2013
Value of Mobile Payments Market, in KRW billion, Q1 2013 - Q2 2014
Share of Mobile Payments on Total Online Shopping Payments, in %, Q2 2014
4.4. AUSTRALIA
Breakdown of Number and Value of Domestic Online Payments, by Method, and Annual Growth, in %,
2013/2014
Breakdown of Number and Value of Consumer Payments, by Method, incl. Online, in %, 2010 & 2013
Breakdown of Payments for Remote Purchases, by Channel, in % of Remote Purchases, 2013
Median Value of Payments for Remote Purchases, by Channel, in AUD, 2013
Main Purposes of Credit Card Usage, incl. Online Shopping, in % of Credit Card Owners, June 2014
Value of Card Not Present Fraud, in AUD million and in % of Total Card Fraud, 2008 2013
Share of Contactless Payments on Total Card Payments at POS, by Credit Card and Debit Card
Payments, in %, 2013
Breakdown of Preference Payments Types, incl. Mobile, in % of Credit Card Owners, June 2014
4.5. INDIA
Breakdown of Preferred Payment Methods in B2C E-Commerce, in % of Online Shoppers, May 2014
Breakdown of Most Important Factors in Online Shopping, incl. Payment Security, in % of Online
Shoppers, May 2014
Awareness of Mobile Money, by Demographic Group, in % of Individuals in Each Group, January 2014
Awareness of Mobile Money, by Demographic Group, in % of Individuals in Each Group, January 2014
Awareness of Mobile Money Services, by Brand, in % of Individuals, January 2014
-8-

4. ASIA-PACIFIC (cont.)
4.6. INDONESIA
Concerns about Online Shopping, incl. Lack of Trust to Credit Card Payments Online, in % of
Consumers, March 2014
Breakdown of Used Online Payment Methods, in % of Online Payment Users, 2013
4.7. MALAYSIA
Most Used Online Payment Methods, in % of Online Shoppers, 2013
Share of Internet Fraud on Total Value of Credit Card Fraud, in % and in MYR million, 2013
4.8. THAILAND
Most Used Online Payment Methods, in % of Online Shoppers, 2013
Share of Internet Fraud on Total Value of Credit Card Fraud, in % and in MYR million, 2013
4.9. VIETNAM
Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, 2013
Breakdown of Used Online Payment Service Providers, in % of E-Commerce Companies, 2013
4.10. PAKISTAN
Breakdown of Payment Methods Most Used in E-Commerce, in % of Online Shoppers, 2013e
Payment Methods Used in E-Commerce, in % of Frequent Online Shoppers in Urban Areas, 2013
Payment Methods Used in E-Commerce, in % of Frequent Online Shoppers in Urban Areas, by Income
Groups, 2013
Payment Methods Offered by Selected E-Commerce Websites, May 2014
Share of Mobile Phone Owners Who Use Their Devices Regularly to Send or Receive Payments, in %,
Spring 2013
-9-

5. EUROPE
WESTERN EUROPE
5.1. UK
Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, by Gender, 2014
Popular Methods to Pay Online, in % of Consumers, August 2014
Major Reasons for Abandoning Online Shopping Cart, in % of Consumers who Abandoned Online
Shopping Carts, August 2014
Mobile Payments Conducted, by Type, in % of Internet Users, by Age Group, 12 Month to July 2014
Interest in Using Mobile Payments, in % of Internet Users Who Do Not Use Mobile Payments, by Age
Group, July 2014
Number of Cards with Contactless Payment Functionality, in millions, December 2012, December 2013
& June 2014
Number of Bank-Owned Terminals with Contactless Payment Functionality, in thousands, December
2012, December 2013 & June 2014
Number and Value of Contactless Card Transactions, in GBP million and million transactions, by Debit
and Credit/Charge Card, and in % Growth, June 2014
- 10 -

WESTERN EUROPE (cont.)
5.2. GERMANY
Breakdown of B2C E-Commerce Sales by Payment Methods, 2012 & 2013
Reasons for Abandoning Online Shopping Cart, in % of Internet Users, June 2014
Usage of Additional Charges for Selected Payment Methods, in % of Online Merchants, 2012 2014
Perception of Payment Method Costs, in % of Online Merchants Offering the Method, June 2014
Breakdown of Payment Method Processing, by Own Processing and Processing Through Payment
Service Provider, in % of Online Merchants Offering the Method, June 2014
Usage of Payment Risk Check, by Payment Method and by External and Internal Risk Check, in % of
Online Merchants, June 2014
Average Order Value, by Payment Method, in EUR, June 2014
Number of Mobile Payment Users, in thousands, 2014e & 2020f
Breakdown of Mobile Payment App Usage, by Current Usage and Potential Usage, in % of Internet
Users, June 2014
Breakdown of NFC Payment Usage, by Current Usage and Potential Usage, in % of Internet Users,
June 2014
5.3. FRANCE
Payment Methods Most Used in B2C E-Commerce, in % of Online Shoppers, Q1 2014
Value of Card Fraud in Domestic E-Commerce Transactions, in EUR million, and Fraud Rate, in % of
Transactions, 2009 2013
Share of 3D Secure Transactions on Total Online Card Payments, in %, April 2011 - April 2014
Number of Retail Stores with Contactless Payment Terminals, in thousands, and in % Penetration
Rate, March 2014 - September 2014
Number of Cards with Contactless Payment Functionality, in millions, and in % Penetration Rate,
March 2014 - September 2014
Share of Consumers Who Made Payments with Mobile Phone in Store, in %, September 2014
Interest in Making In-Store Payments with Mobile Phone in the Future, in % of Smartphone Owners
Who Have Not Made Payments with Mobile Phone in Store, in %, September 2014
Places for Perspective Usage of Mobile Payments, in % Smartphone Users who Have not Made Mobile
Payments in Store, September 2014
- 11 -

5.4. SPAIN
Breakdown of B2C E-Commerce Purchases, by Selected Payment Methods, in %, 2014e
Reason for Abandoning Mobile Shopping Cart, in % of Mobile Shoppers, July 2014
Breakdown of Intention to Use Mobile Payments, in % of Consumers, July 2014
5.5. ITALY
Breakdown of B2C E-Commerce Sales, by Payment Methods, in %, 2012 - 2014f
Value of B2C E-Commerce Payments, by Credit Card and Others, in EUR million, August 2013 - August
2014
Number of Cards and POS with Contactless Payment Functionality, in thousands, 2013
Breakdown of Attitude to Mobile Proximity Payment, in % of Mobile Internet Users, 2014e
Breakdown of Attitude to Mobile Wallet, in % of Mobile Internet Users, 2014e
Breakdown of Most Trusted Providers of Mobile Wallet, in % of Mobile Internet Users who Are
Interested in Using Mobile Wallets, 2014e
5.6. NETHERLANDS
Breakdown of B2C E-Commerce Payments, by Payment Method, in %, H1 2014
Breakdown of B2C E-Commerce Payments by Method, by Shopping Channel, in %, H1 2014
5.7. SWEDEN
Breakdown of Preferred Payment Methods in B2C E-Commerce, in % of Online Shoppers, January
2014
- 12 -

5.8. DENMARK
2014
5.9. FINLAND
2014
5.10. NORWAY
2014
5.11. SWITZERLAND
Users, June 2014
June 2014
5.12. AUSTRIA
Breakdown of Preferred Payment Methods in B2C E-Commerce, in % of Online Shoppers, 2006 & 2013
Users, June 2014
June 2014
- 13 -

EASTERN EUROPE
5.13. RUSSIA
Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, by Gender and Location, 2013
Breakdown of Usage of Online Payment, by Frequency, and Breakdown of Intention to Use Online
Payment in the Future, in % of Internet Users, February 2014
Purposes of Using Online Payment, in % of Online Payment Users, 12 Months to February 2014
Knowledge and Usage of Non-Cash Payment Methods, incl. Online, in % of Internet Users in Large
Cities, Ranked by Usage, April 2014
Knowledge and Usage of E-Wallet Services, incl. Online, in % of Internet Users in Large Cities, Ranked
by Usage, April 2014
Share of Attempted Fraud Transactions in E-Commerce, by Sector, 2013
The Share of Actual Fraudulent Transactions on E-Commerce Payments with Cards, 2013
Breakdown of Online Fraud Losses, by Fraud Type, in % and in USD million, 2011 & 2012
Devices Used to Make Online Payment, in % of Online Payment Users, 12 Months to February 2014
Penetration of Users Paying Online via Mobile Devices, by Age Group and Gender, in % of Online
Payment Users in the Relevant Group, 12 Months to February 2014
Penetration of Users Paying Online via Mobile Devices, by Household Income and City Size, in % of
Online Payment Users in the Relevant Group, 12 Months to February 2014
Purposes of Making Online Payments via Mobile Devices, by Rank, 12 Months to February 2014
5.14. TURKEY
Number and Value of Domestic E-Commerce Transactions with Cards, in millions and in TRY billion, Q1
2012 - Q3 2014
Number and Value of Cross-Border E-Commerce Transactions with Cards, in millions and in TRY
million, Q1 2012 - Q3 2014
Major Payment Methods Used in B2C E-Commerce, by Rank, 2014e
- 14 -

EASTERN EUROPE (cont.)
5.15. POLAND
Breakdown of Payment Methods Most Used in B2C E-Commerce, in % of Online Shoppers, March 2014
5.16. GREECE
Payment Methods Most Offered in B2C E-Commerce, in % of Online Shops, H1 2014
5.17. CZECH REPUBLIC

Breakdown of Online Bank Card Payments, by E-Commerce Categories, in %, by Transaction Value
and Volume, 2013
5.18. HUNGARY
Payment Methods Preferred in B2C E-Commerce, in % of Online Shoppers, May 2014
Value and Number of Online Payment Transactions with Cards, in HUF million and in million
Transactions, by Cards Issued in the Country and Outside the Country, H1 2010 - H1 2014
Value and Number of Contactless Payment Transactions with Cards, in HUF million and in million
Transactions, by Cards Issued in the Country and Outside the Country, H1 2012 - H1 2014
- 15 -

EASTERN EUROPE (cont.)
5.19. ROMANIA
Breakdown of Payment Methods Used in B2C E-Commerce, in %, 2013
Number of Online Credit Card Payments for Products and Services, in millions, 2012 & 2013
5.20. BELARUS
Payment Methods Most Used in B2C E-Commerce, in % of Online Shoppers, March 2014
5.21. SLOVENIA
Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, 12 Months to March 2014
5.22. ESTONIA
Value and Number of Domestic B2C E-Commerce Card Transactions, by Debit and Credit Cards and
Total, in EUR million and in thousands, Q1 2013 - Q3 2014
Value and Number of Cross-Border B2C E-Commerce Card Transactions, by Debit and Credit Cards
and Total, in EUR million and in thousands, Q1 2013 - Q3 2014
- 16 -

6. LATIN AMERICA
6.1. REGIONAL
Profiles of Online Payment Users, by Regional and Country, in % of Online Payment Users, 2014e
Products and Services Paid for Online, in % of Online Payment Users, 2014e
Share of Online Payment Users Paying with Smartphones, in %, 2014e
Potential Usage of New Payment Methods, incl. Mobile, in % of Online Payment Users, 2014e
Products and Services Paid for Online, in % of Online Payment Users, 2014e
6.2. BRAZIL
Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, 2012 & 2013
Payment Methods Used in B2C E-Commerce, by Income and Age Groups, in % of Online Shoppers in
Each Group, 2013
Payment Methods Used in B2C E-Commerce, by Gender, in % of Online Shoppers, 2013
Reasons not to Shop Online, in % of Internet Users Who Do Not Shop Online, incl. Payment, 2013
M-Commerce Activities Performed on Smartphone or Tablet, in % of Smartphone and/or Tablet
Owners, incl. Purchasing via Payment Intermediary, June 2014
Reasons for not Shopping on Mobile, in % of Smartphone and/or Tablet Owners, incl. Absence of
Credit Card, June 2014
Security Features that Make Users Feel Safer when Shopping on Mobile, in % of Smartphone and/or
Tablet Owners, incl. Payment, June 2014
6.3. MEXICO
Breakdown of Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, 2013
Barriers to Mobile Purchase, in % of Online Shoppers who Own Tablet/Smartphone, June 2014
Share of Shoppers with Access to Payment Methods for Mobile Shopping, by Online Shoppers Owning
Smartphone and Tablet, in %, June 2014
- 17 -

6. LATIN AMERICA (cont.)
6.4. ARGENTINA
Breakdown of Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, June 2014
Reasons for not Shopping Online, incl. Payment-Related, in % of Internet Users Who do not Shop
Online, 2013 & 2014, Ranked by 2014
Online Payment Activities to be Carried Out if Greater Security is Guaranteed, in % of Internet Users,
2013 & 2014
Devices Used to Make Payments Online, in % of Online Payment Users, 2014e
6.5. COLOMBIA
Number of Payment Transactions Conducted with Mobile Phone, in millions, 2012 & 2013
6.6. CHILE
Penetration of Online Payment Users on Internet Users, by Type of Payment Activity, by Location and
Age Group, 2013
- 18 -

7. MIDDLE EAST
7.1. REGIONAL
Share of Online Shoppers Paying with Cash on Delivery, in %, by Country, 2014e
7.2. UAE
Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, 3 Months to February 2014
8. AFRICA
8.1. REGIONAL
- 19 -

8. AFRICA (cont.)
8.2. SOUTH AFRICA

Most Preferred Payment Methods in B2C E-Commerce, by Rank, 2013
8.3. KENYA
Mobile Payment Statistics, incl. Number of Transactions, in millions, Value of Transactions, in KES
billion, Number of Customers, in millions, and Number of Agents, in thousands, 2008 - 2013 & H1
2014
8.4. NIGERIA
Mobile Payment Statistics, incl. Number of Transactions, in thousands, Value of Transactions, in NGN
million, H1 2013, H2 2013, & H1 2014
Breakdown of Reasons for not Shopping Online, incl. Payment, in % of Internet Users Who do not
Shop Online, June 2014
Breakdown of Factors Influencing the Choice of Favorite Online Stores, incl. Payment, in % of Online
Shoppers, June 2014
Breakdown of Preferred Delivery Options, incl. Payment upon Delivery, in % of Online Shoppers, June
2014
- 20 -

Samples
- 21 -

Methodology
General Methodology of our Market Reports:
This report includes the results of secondary market research: By using various sources we ensure maximum
objectivity for all obtained data. As a result companies get a precise and unbiased impression of the market
situation.
Cross referencing of data was conducted in order to ensure validity and reliability.
This report contains a Management Summary, summarizing the main information provided in each chapter.
Besides providing information on the specific topic, every chart contains an Action Title, which summarizes the
main statement of the chart and a Sub Title, which gives information about the country, the topic, the unit or
currency, and the time period the data on the chart refers to.
Furthermore, the source of information and its release date are provided on every chart. It is possible that the
information included in one chart is derived from several sources. Then, all sources are mentioned on the chart.
This report also includes rankings. Within these rankings, it is possible that the total amount adds up to more
than 100%. If this is the case, multiple answers were possible, and this is then mentioned in the note of the
chart.
If available, additional information about the data collection, for example the time of survey and number of
people asked, is provided in the form of a note. In some cases, the note (also) contains additional information
needed to fully understand the contents of the respective data.
When providing information about amounts of money, local currencies were mostly used. When referencing them
in the Action Title, the EUR values are also provided in brackets. The conversions are always made using the
average currency exchange rate for the respective time period. Should the currency figure be in the future, the
average exchange rate of the past 12 months is used.
Methodology for our Global Online Payment: Second Half report:
This report covers the global online payment market. It takes into account a wide definition of online payment,
including payment methods used in B2C E-Commerce and mobile payment.
All major countries are covered, while data availability varied across the markets.
Countries are grouped by regions, with regions presented in the descending order of B2C E-Commerce sales.
Within each region, the countries are also ranked by sales. Besides country and regional data, information about
global development is also included.
Depending on data availability, the following types of market information are included: the most used payment
methods in B2C E-Commerce, number and volume of online and mobile payment transactions, information about
online and mobile payment users and about E-Commerce payment fraud. Not all the mentioned types of
information are available for each of the covered countries. For the leading country or countries in each region,
also online and mobile payment trends and news about major players, such as payment providers, banks and
retailers are presented.
The report includes recent data, mostly published within the previous 6 months. The exact date of publication of
the source is stated on each chart. The time period which the data refers to differs by source.
- 22 -

Frequently Asked Questions
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REGARDING THE TIMING, WHEN WILL AN UPDATE

OF A MARKET REPORT BE PUBLISHED?
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ANSWERED THROUGH THE MARKET REPORTS. ARE
THERE ANY FURTHER PRODUCTS?
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Furthermore, access to all the market reports we publish during
the subscription period is guaranteed.
- 23 -

Quotes of our Customers
Travis Witteveen
Chief Operating Officer Markets and Operations
Avira GmbH: Leading European Software Company
Steve Rotter
Vice President of Marketing
Brightcove, Inc.: Leading Online Video Company
As a company that operates on a global level, the

research results that yStats.com provides
represent significant added benefit for us. The
comprehensive analyses are executed quickly
and flexibly. Furthermore, they are a reliable
resource for helping us to make strategic
decisions.
yStats.com quickly and flexibly compiles the

information we require. Regardless of whether we
need local or transnational data, we always get
the best results from yStats.com!
Iris Stckl
Director Investor and Public Relations
Wirecard AG: Leading E-Banking Company
The flexibility that yStats.com offers ensures that
we always receive analyses, data and reports that
match our needs. Fast, objective and to the point!
Dr. Marcus Ackermann

Member of the Executive Board
Bonprix: Leading Online Shopping Company
When we need the latest trends and statistics on
the retail, homeshopping and e-commerce
market, we turn to yStats.com. yStats.com turns
the data into concise information that is objective
and reliable. yStats.com delivers a cost-efficient
and time saving research service for our company
Selected References
Internet, Consulting, Retail, Finance and Other Companies
Internet
Consulting
Finance
Google
Boston Consulting Group
Goldman Sachs
Amazon
Deloitte
Credit Suisse
eBay
Bain & Company
Avira
Accenture
Morgan Stanley
Skype
Digital River
First Data
Citrix Online
Wirecard
Retail
Other
1&1
OTTO Group
Red Bull
Skrill / Moneybookers
Costco
BASF
Deutsche Telekom
Tchibo Direct
Lego
CyberSource
Diesel
Beiersdorf
bwin Interactive Entertainment
Xerox
Brightcove
Bank of America Merrill Lynch

Citigroup
Oppenheimer & Co.
- 24 -

Selected Published Reports
Report
Publication Date
Price (excl. VAT)*
Europe Online Payment Methods: Second Half 2014
November 2014
1,450
Asia-Pacific Online Payment Methods: Second Half 2014
November 2014
950
Fraud in Global B2C E-Commerce & Online Payment 2014
October 2014
950
Eastern Europe B2C E-Commerce Market 2014
October 2014
2,950
The Worlds Leading B2C E-Commerce Companies 2014
October 2014
450
Russia B2C E-Commerce Market 2014
October 2014
950
Global B2C E-Commerce Market 2014
October 2014
6,450
Global B2C E-Commerce & Online Payment Market 2014
October 2014
7,450
Global Luxury B2C E-Commerce Snapshot 2014
August 2014
Asia-Pacific B2C E-Commerce Market 2014
August 2014
5,450
South East Asia B2C E-Commerce Market 2014
July 2014
3,450
India B2C E-Commerce Market 2014
July 2014
950
Malaysia B2C E-Commerce Market 2014
July 2014
950
China B2C E-Commerce Market 2014
June 2014
1,450
Indonesia B2C E-Commerce Market 2014
June 2014
950
Vietnam B2C E-Commerce Market 2014
June 2014
950
Global Online Payment Methods: First Half 2014
May 2014
3,450
Europe Online Payment Methods: First Half 2014
May 2014
2,450
Global B2C E-Commerce Delivery 2014
May 2014
3,950
Europe B2C E-Commerce Delivery 2014
May 2014
2,450
Global Cross-Border B2C E-Commerce 2014
April 2014
3,450
Europe Cross-Border B2C E-Commerce 2014
April 2014
2,450
Global Clothing B2C E-Commerce Report 2013
July 2013
3,950
Europe Clothing B2C E-Commerce Report 2013
July 2013
2,450
Europe M-Commerce Snapshot 2014
April 2014
1,950
Global M-Commerce 2014: Smartphones & Tablets
March 2014
3,450
Africa B2C E-Commerce Report 2013
December 2013
2,450
Europe B2C E-Commerce Report 2013
September 2013
3,950
950
*Single User License
Future Reports
Report
Planned Date
Price (excl. VAT)
Brazil B2C E-Commerce Market 2014
December 2014
To be announced
Latin America B2C E-Commerce Market 2014
December 2014
To be announced
- 25 -

Report Order Form
- 26 -
- 27 -

Product Brochure - Global Online Payment Methods - Second Half 2014

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GLOBAL ONLINE PAYMENT METHODS:

SECOND HALF 2014

Global Online Payment Methods: Second Half 2014

PDF & Power Point

Global, North America, Latin America, Asia-Pacific, Western Europe, Eastern

3,450 (excl. VAT)

6,900 (excl. VAT)

Global Site License:

10,350 (excl. VAT)

Questions Answered in This Report

Global Online Payment Methods: Second Half 2014

Global Online Payment Methods: Second Half 2014

Global Online Payment Methods: Second Half 2014

Global Online Payment Methods: Second Half 2014

3.1. USA (cont.)

Purposes of Using Peer-to-Peer Payment App, in % of Users, Q2 2014

Global Online Payment Methods: Second Half 2014

Global Online Payment Methods: Second Half 2014

4.3. SOUTH KOREA

Global Online Payment Methods: Second Half 2014

Global Online Payment Methods: Second Half 2014

Global Online Payment Methods: Second Half 2014

Global Online Payment Methods: Second Half 2014

Global Online Payment Methods: Second Half 2014

Global Online Payment Methods: Second Half 2014

Global Online Payment Methods: Second Half 2014

5.17. CZECH REPUBLIC

Global Online Payment Methods: Second Half 2014

Global Online Payment Methods: Second Half 2014

Global Online Payment Methods: Second Half 2014

Global Online Payment Methods: Second Half 2014

Global Online Payment Methods: Second Half 2014

8.2. SOUTH AFRICA

Global Online Payment Methods: Second Half 2014

Global Online Payment Methods: Second Half 2014

Methodology for our Global Online Payment: Second Half report:

Global Online Payment Methods: Second Half 2014

WHAT SOURCES ARE USED FOR THE MARKET

The target group of our B2C E-Commerce reports are decision

The reports are all based on reliable sources including national

WHAT TYPE OF RESEARCHERS ARE FINDING THE

WHAT TYPE OF ANALYSTS ARE WRITING THE

yStats.com employs multilingual researchers that research and

After the information is researched, it is further analyzed by our

WHERE CAN I SEE WHAT KIND OF INFORMATION IS

IS THE INFORMATION IN THE MARKET REPORTS

For every market report, a detailed Table of Contents is

Due to the fact that the information included in the market

HOW DO I ORDER A MARKET REPORT?

IN WHAT FORMAT ARE THE MARKET REPORTS

HOW LONG DOES IT TAKE ME TO GAIN ACCESS TO

IS IT POSSIBLE TO PURCHASE ONLY SELECTED

DO I HAVE TO PAY TAX IF I PURCHASE A REPORT?

HOW MANY EMPLOYEES OF MY COMPANY HAVE

DO YOU OFFER DISCOUNTS?

The market reports are delivered in PowerPoint and PDF format.

IS THE REPORT SENT TO MY EMAIL?

HOW CAN I PAY FOR THE MARKET REPORT?

REGARDING THE TIMING, WHEN WILL AN UPDATE

I HAVE A RESEARCH REQUEST THAT CANNOT BE

DO YOU OFFER AN ANNUAL SUBSCRIPTIO OF THE

Global Online Payment Methods: Second Half 2014

As a company that operates on a global level, the