Siavash Karimpoor

Boulder, CO 80304

Karimpoo@colorado.edu

Cellular: 720-532-3489

Career Summary: Proven and experienced in IT industry as system analyst for over seven years, application support,
network specialist, and IT consultant. Superior customer service skills with ability to resolve complex technical issues.
Exceptional quick learner and team player.

Professional Skills:

Microsoft Office
MySQL
Active Directory
HTML Programming
Microsoft Group Policy
Data entry (70wpm)

R Statistical Computing
ERP Implementation
Help Desk
Web page Development/Design
Project Management
Oracle VM Virtual box

Windows Administration
Red Hat Linux
VPN Configuration
Tier 1 & 11 Support
XML

Language: Proficient in Farsi and English. Intermediate in Spanish.

Professional Experience:
IBM
System Analyst

December 2011-Now

Resolve desktop, laptop, printers, VPN, and network access to onsite and remote workers daily.

Answering 35 user inquiries daily with installing equipment and software, network troubleshooting, and
perform hardware/software repair.

Devised dashboard to create SQL reports and perform data analysis to increase service level agreement.

Providing complete support for Microsoft Outlook 2010.

Developed user-friendly ticketing system and scheduling system using Microsoft Access for Customer
Help Desk to increase the work efficiency by 20%.

Applying Microsoft Excel to forecast the customer demand and analyzing the data to maintain the
minimum service level agreement up to 90%.

Trained the recruited IT staff to increase the customer satisfaction and call to answer.

Provide second level support to government websites.

UBS Financial Services Inc.

Financial Advisor Internship

September 2011-May 2012

Assisted in direct marketing campaigns by applying cold calling.

Responsible for seminar coordination and marketing.
Increased seminar attendance by 27% over previous period.
Performed analysis for client's financial objectives to increase their return up to 5%.

University of Colorado Denver Labs

IT Specialist

September 2010-December 2011

Assisted 30 students on average daily included creating an account and aided on applications.

Substantially improved productivity of students while reducing operational costs by fixing hardware
and software issues.

Set up 20 Wyse - C10LE thin clients to bring down the cost, and to increase the security of the Lab.

Built a strong team form of five to ten members to support the students and staff more efficient.

Access Center at Metropolitan State University of Denver

Adaptive Technology Internship

June 2011-August 2011

Established and developed a Business plan for Echo Smartpen- Livescribe to increase the revenue.
Trained students in adaptive technology software as well as study skills.
Advanced at using Abby FineReader 10.0, Read&write Gold, and Dragon Naturally Speaking.
Developed an adaptive technology ticketing database system for reporting/tracking purposes.

Metropolitan State University of Denver Labs

IT Specialist

June 2006- August 2009

MD&I Computer Store

June 2005- May 2006

Appointed as a project leader to initiate appropriate staffing, training, and service efficiency which
resulted in on time delivery, customer satisfaction, and an increased volume of help calls by 50%.

Executed 8 help calls on average daily including: maintenance of projectors, installation of antivirus
software and printer repair.

Trained to support over 100 helps calls from faculty and students about PC and Mac technology issues.

IT Intern

Responsible for repairing and servicing 20 computers (hardware and software issues) daily.
Reconstructed on average 30 computers per month and increased sales by 10 percent.

Education:
University of Colorado Denver

May 2019

Masters in Information Systems specializing Business Intelligence

University of Colorado Boulder-Leeds School of Business

B.S. in Information Systems and Management/HR

May 2012

Project included consulting to Mental Health Center of Denver to research medical case history,
creating efficiencies for patient tracking, appointment scheduling and billing using SQL Server Management
Studio, using SQL Server Business Intelligence to perform data mining and building decision trees.

Integrated all the information for Thriv Natural Company using Enterprise Resource Planning Software
which has resulted in saving them 120 minutes per week.

Created an elaborate and intricate website for Blue Moon Hot Tub Company.

Utilized multiple optimization techniques by optimizing DexKnows, Google places and Google search
engine. This increased the traffic of the website by 1266.667%.

Leader of Hiring and Retaining Critical Human Resources Project Group.

Metropolitan State College of Denver, Denver
June 2006
Completed many visual basic programs in Visual Studio, statistical programming on Minitab.