Management Control Systems

Group A
Balanced Scorecard
Learning & Growing
Objective
Training
Motivation
Increase Capabilities

Staff Satisfaction
Professional Skills

Measure
Percentage of teachers
pursuing a PHD within
this school
Attendance in school
events
Percentage of teachers
obtaining a higher
education level while
teaching
Retention rate of staff
Years of professional
experience (average)

Action Plan
Learning & Growing - Training
Initiative
Develop flexible hours to allow
teachers to take classes outside their
working hours
Measure
Number of times teachers experience
schedule inconvenience
Balanced Scorecard
Internal Processes
Objective
Learning-friendly
infrastructure (virtual &
physical)
Positive Learning
Experience
Class Size & Intensity
Appealing Programs
Efficient Hiring Process
(Faculty/Students)
Write/Publish the Best
Articles (Per Year)

Target
50%
70%
25%

90%
8-12 Years

Budget
- $200,000
Target
- Less than 10%

Measure
- Average age for
technological equipment
- Number of Sq. Meter
per student
Numerical Grade
(Without Gauss-Curve)
- Number of students per
class
- Hours of class per week
- Number of applicants
HR costs vs. Successful
hires
-Number of Articles
Written
-Number of Articles

Target
- 3 Years
- 5 sq. m.
85%
- 30
-25
-1500
2000$ = 5 Hires
- 200
- 50

Published
-Number of Articles used
externally

- 25

Action Plan
Internal Processes - Learning-friendly infrastructure (virtual & physical)
Initiative
Budget
Improving sports facilities
- $300,000
Measure
Target
Percentage of memberships from the
- 50%
whole student body
Balanced Scorecard
Customers
Objective
Good students life/clubs
International students

Students learning level

Quality of candidates
Students satisfaction

Alumni
satisfaction/network

Attract recruiters

Measure
- N. of clubs
- N. of members per club
- N. of overseas students

Target
- => 20 clubs
- => 10 people
- => 10% of total
students per program

- Survey on international
student satisfaction
- N. of professional
certification obtained
(i.e. CFA)
- GMAT score
- IELTS/TOEFL score

- overall average rating

=> 3.5/5
- => 25% of students has
one

- Survey on student
satisfaction

- => 650
- => 7.5 (IELTS),
=> 100 (TOEFL)
- overall average rating
=> 3.5/5

- increase in the n. of
students enrolled

- => 10% increase, on a

yearly basis

- survey on alumni
satisfaction

- overall average rating

=> 3.5/5

- participation in
events/conferences
organized by the
Business School
- n. of students employed
by top tier companies

- => 2 alumnos per event

- n. of students who find

employment within 3
months after graduation

- => 98% of total

students

- organization of career

- => 2 fairs per academic

- => 50% of total

students

Feedback

fairs

year

-Presence of firms to
career fairs
- survey on student
satisfaction

- => 150 firms per career

fair
- overall average rating
=> 3.5/5

- survey on employers
satisfaction

- overall average rating

=> 3.5/5

Action Plan
Customer Alumni Satisfaction/Networking
Initiative
Budget
Organize attractive events for Alumni
- $150,000
to increase connectivity
Measure
Target
Number of events held throughout the - 50 Events
year
Balanced Scorecard
Financial
Objective
Ranking

Tuition fees
International recognition

Measure
- Financial Times

Target
- be constantly in the Top
20

- reviews on Glassdoor

- => 90% positive

feedback

Increase in the tuition

fees, on a yearly basis
- n. of accreditations

- => 3% increase, on a
yearly basis
- => 3

- n. of publications
requested by other
Business Schools as
teaching material

- => 40% of total

publications

- Financial Times

- be constantly in the Top

20

- reviews on Glassdoor
Revenues
Reducing costs

- => 90% positive

feedback
- increase in revenues, on - => 4% increase yearly
yearly basis
- costs increasing less
- => 2% increase less
proportionally than
than revenues
revenues

Action Plan
Financial Ranking
Initiative
- Promoting & Marketing the School to
Official Ranking Organizations
- Initiate a department to track
rankings
Measure
- Amounts spent on ranking
organizations vs. Change in Ranking
- Number of reports per year

Budget
- $500,000
-30,000
Target
- 500,000 = Increase 1 rank
- 4 Reports per year