WriteIT

Services Portfolio
WRITE IT RIGHT

ABOUT US
WriteIT provides a comprehensive portfolio of documentation services that accompanies the
different stages of your project life cycle.
WriteIT was established by experienced writers who spent their entire career exploring the
documentation ocean till they decided to build their own ship, and employ their sailing
experience to the service of your documentation needs.
Considering the diversified experience we possess in different documentation types, the various
business verticals we work in, and the different tools we use to produce our outputs, we offer our
customers well-crafted, effective and eye-pleasing pieces of art.

2013 WriteIT. All rights reserved.

SERVICES PORTFOLIO
OUR VISION
END-USER & TECHNICAL DOCUMENTATION
We believe well-tailored content builds the bridge between you and your
User Guides
customers. We want to employ our passion for writing in extending content
across
Help Systems
bridges
the world to communicate our customers best value to their
audience.
Frequently Asked Questions (FAQs)

Features List

Administration Guides

Deployment Guides

Installation Guides

ISSION
Troubleshooting Guides
OUR M

OUR SERVICES PORTFOLIO

OUR IDENTITY
Our services portfolio is designed to
We are passionate experienced writers
respond to your project's documentation
whose main aim is to transfer our passion
requirements during all its phases.
and experiences to serve your needs of
Whether you services
are getting
to
documentation
and ready
raise the
release standards
your project,
preparing
your
quality
of the
documents
marketingunder
campaign
or crafting your
produced
your name.
training course, our services portfolio is
ready to support you.

User Interface Review

determined
System Messages
Review our customers' trusted content companion
We are
to become
and advisor: we provide the different content services our customers need
MARKETING
COLLATERAL
during
their projects,
and we also work closely with them to recommend the
best
content
media that allows a more focused reach to their target
Brochures
audience.

Flyers

We believe quality is the cornerstone of every successful work. Therefore, we

White Papers
work according to the international writing standards, and conduct
Success
Stories
continuous
R&D to
make sure our customers obtain top-notch services.
Corporate Profiles
We are
keen to create an enjoyable, challenging, and process-oriented
working
Corporate
environment
Resumes
that promotes learning, knowledge sharing, and
creativity.
We
make
sure
quality and unique achievements are rewarded.
Product Profiles

Product Catalogs

Presentations

Videos

Annual Reports

Newsletters

Press Releases

Training Labs Handouts

Walkthrough Presentations

Trainer Presentations

Standard Videos

Interactive Videos

Narrated Videos

Training Delivery

TRAINING SERVICES

WRITE
RITE IT
IT R
RIGHT
IGHT
W

2013 WriteIT.
WriteIT. All
All rights
rights reserved
reserved.
2013

SERVICES PORTFOLIO
CONTENT MANAGEMENT SERVICES

Web Site Content

Content Consultancy

LOCALIZATION SERVICES

OUR SERVICES PORTFOLIO

As our mission is to provide you with all
your documentation needs, our
services portfolio continues its support
through other services: in case you are
creating a new Web site or revamping
an existing one, preparing the
documentation
related
to
your
company's processes, localizing your
software to different languages, or
preparing your proposals or business
requirements documents, our portfolio
includes services designed to assist you
during these activities.

User Interface Localization

System Messages Localization

Documentation Localization

PRESALES DOCUMENTS

Proposals

Demos

Presentations

MANAGEMENT DOCUMENTS

Processes Documents

Policies Manuals

Project Management Documents

EDITING & LAYOUT SERVICES

WRITE IT RIGHT

2013 WriteIT. All rights reserved.

Copyediting

Documents Formatting

B
VERTICALS
OUSINESS
CUSTOMERS
SUR
ERVICES
DESCRIPTION
BANKING
AND Totose
ECHNICAL
DOCUMENTATION
Banks Company)
END-USERtte
introduce
aims
areEBC
to (Egyptian
user documents
-Creating was
end

END-USER DOCUMENTATION
Before handing over your product or
solution to your customers, you may
need to hand them as well a set of
end-user
and
technical
documentation.
The end-user documentation will help
your customers get acquainted with
your product or solution. We create
various
types
of
end-user
documentation that include: User
Guides, Help Systems, Frequently Asked
Questions, and Features Lists.

WRITE IT RIGHT

2013 WriteIT. All rights reserved.

established
by the reatures
leading Egyptian
guide to tte dirrerent system act
as a systemss
and tos
under the
of the
intended users throughout theirbanks
managerial
andumbrella
administrational
User Guides
working processes
on the systems.Federation of Egyptian Banks and
with the approval of the Central
A user guide is considered the most important document
Bank of Egypt. EBCs target is to
given Enterprise
to an end-user,
as it provides the user with a
Card Products
Solution (CPES)
provide the infrastructure and
comprehensive set of information about your product. It
services
required
for
electronic
CPES is aexplicitly
banking system,
by EBC
(EGYPTIAN
BANKSbusiness
COMPANY),
states adeveloped
detailed explanation
of the
payments services and products.
which serves
the government
sector.More
It facilitates
the responsibility
objective
of your product.
importantly,
it acts as a of
handling guide
all government
sector payrolls,
cards,
banking
to your end-users
explaining
how
to
Amwal
ElGhadto
isthem
an transactions,
electronic
account implement
settlementsthe
andtasks
transfer,
through
monitoring
the
transactions,
needed
the features in
portalto benefit
which from
is specialized
and
generating
types
of
reports.
Trader
Pro anddifferent
Stock
Market
Platform
provided
by your
product.
The
user
guide
acts
as thethe
publishing
news
about
number one support system
to your product.
investment
and financial sectors.
Trader Pro and Stock Market Platform is a software created by
VICTORYWe
LINKcreate
company.
This software
serves the achieve
stock market
user guides
that successfully
their
Reconciliation
System
Victory
Link
is
becoming
the
noble
goal
through
writing
exhaustive
business
details
where it enables its intended users to view the stock market data,
The Reconciliaton System is a web-based
system
developed
by
EBC
IT partner
and consultant
youranalysis
product
precise stocks
how-to
procedures
that
to get about
an insight
onand
thepreferred
market
and
prices,
and
to
that
serves
the the
Central
Banktasks,
ofthe
Egypt
(CBE).
It ahelps
the
bank
to
through
their
research
and
explain
required
with
the
aidconstant
of
illustrations
such
perform
e-trade
operations
on
stocks
during
session
time
reconcileasthe
governmental
payments
sent
from
Egyptian
Ministry
development
screenshots and diagrams
to providewhich
a moreprovides
user- of
We,
as
experienced
writers
in
the
field
of
software
development,
Finance (MOF)
the easy
intended
banking
innovative
solutions to maximize
friendlytoand
access
to the institutions.
information.
have created a features list that presents the features of the
their customers productivity.
platform, the advantages of this platform over the solutions used
Help Systems
berore,Corporate
and tte usage
or tte platrorms
modules.in equity
EG-ACH
Solution
TradeNetdirrerent
is specialized
trading systems.most
Instead
of focusing
The Corporate
help system
is considered
user-friendly
The EG-ACH
Solution
is a bankingthe
system developed
by EBC
on the fast
frontand
office
or access
back office
information
media.
It
sustains
easy
tothe
to serve the corporate sector. It acts as an intermediary between
functions,
TradeNet is to handle the
information
about
your
product
or
solution.
banks and the corporate customer while interfacing with the
whole process of order equity
Automated
House you
System
(ACH)
of the Central Banksystem
of Egypt
WeClearing
can provide
with
an aggregated
trading
from capture help
to settlement.
(CBE). where users can access all information through one
TradeNet is offering real time risk
location thanks to the task-based
table ofreal
content
the
management,
time and
purchase
accessibility options offered
through
the index and
and search
power
management
real time
Mandate Processor and Mandate Webstation
capabilities.
settlement to customer accounts.
With the Mandate Processor System, customers are able to settle all
We can also provide you with a context-sensitive help
is a bills
provider
of outsourcing
their payments automatically, likeiSource
the phone
and the
car monthly
where each of the application pages has its own help
services
revolving system
around
installments. The Mandate Webstation
is the web-based
that
page. Users can access this help page by clicking the help
information
technology
in
Egypt
enables its users to manage and review the mandate files received
icon existing in tte applications page.
and the
East.Processor
These services
rrom tte customers services provider.
TteMiddle
Mandate
along
include
Software
Development,
with the Mandate Webstation are both developed by EBC.
Business
Productivity
Solutions,
Business Application Support and
Infrastructure Solutions.

Frequently Asked Questions (FAQs)

FAQs provide your end-users with quick and to-the-point
answers to the most common questions raised by them.
FAQs spare your users the time spent searching for
information whenever they are in a hurry.
We help you document the most beneficial FAQs that
help your end-users get quickly acquainted with your
product.

Features List

TECHNICAL DOCUMENTATION
And the technical documentation you
would need to hand your customers
will guide them through the technical
deployment,
operation
and
maintenance of your solution.
We support you with organized,
comprehensive and easy-to-digest
technical
documentation
like:
Administration Guides, Deployment
Guides, Installation Guides, and
Troubleshooting Guides.

A features List presents a complete list of all the features

provided through your product or solution in addition to a
brief explanation about each feature. The features list
represents a powerful sales and marketing tool that
provides your customers with a quick overview of what
you are selling them.

Administration Guides
An administration guide is the aiding tool to the
administrators whose role is to manage the solution
through back-end systems. We produce administration
guides that provide systems administrators with
comprehensive information about the how-to of the
administration tasks needed to manage your software
solution. We create a guide that is precise, friendly and
easy to understand through using illustrations and
diagrams that help locate the information needed in a
simple way.

Deployment Guides
A deployment guide provides the systems administrators
with clear instructions about how to deploy your software
solution. Deployment processes usually include the
configurations and installments needed to be able to use
the solution you are providing your customers with.

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2013 WriteIT. All rights reserved.

Installation Guides
An installation guide provides clear instructions about how
to install your software solution or product. The audience
of this guide may be an end-user or a system
administrator.

Troubleshooting Guides
A troubleshooting guide provides ready solutions to the
most frequent issues that the systems administrators
encounter while administering, configuring or operating
your software solution.

User Interface (UI) Review

USER INTERFACE & SYSTEM MESSAGES

REVIEW
We can also review your software user
interface labels to make sure the
interface is user-friendly and easy to
grasp as well as your system messages
to make sure end-users receive clear
and guided instructions during their
interaction with the system.

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2013 WriteIT. All rights reserved.

The user interface of your solution represents point of

interaction between your end-users and the system you
have produced. A well designed user interface helps your
product ranks high among other software solutions.
Therefore it is important to have a user interface which
language is friendly and easy to understand and use. We
offer you our consultancy services regarding the user
interface language used through a linguistic review of
your UI and a recommendation of better words usage.

System Messages Review

System Messages are the messages generated by your
software in order to interact oitt tte systems end-user.
The goal of this interaction is an effective operation and
control of the system from the user's side. Therefore, the
language and writing style used in the system messages
generated must be simple, precise, comprehensive and
easy to understand. We also offer our consultancy services
through a linguistic review and recommendations for your
system generated messages.

MARKETING COLLATERAL
Brochures
Booklets that contain promotional material and
information about your product. Brochures might consist of
one folded page or several pages stitched together. Our
goal is to attract the customer, not just by the usage of
colorful pages, but also by the powerful, simple and sticky
words written to elaborate the promises you commit to
them.

MARKETING COLLATERAL

Flyers

For each software product you are

launching, the marketing collateral is
an important companion. It acquaints
your customers with the features you
are offering them in a compelling and
catchy business language. Avoiding
the technical jargon and focusing on
the benefits the software is offering to
your
customers,
the
marketing
collateral highlights the advantages of
your product and explains why they
should buy your product and not your
competitors.

A single, unfolded printed sheet that is used to draw

attention to your product or service. A flyer, thanks to its
small size, targets a large number of people inexpensively.
We aim to use tte rlyers advantages as a oay to spread
information about your product through writing sticky and
pooerrul oords ttat directly grab your customers
attention.

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2013 WriteIT. All rights reserved.

White Papers
White papers are the one type of marketing collateral that
an organization can use to give its audience an overview
of a technology, architecture, product, or issue ttey are
developing. There are different types of white papers;
each of these types is targeting a specific segment of
audience.

Technical white paper used to describe a

product, technology, or process with all its details. It
is directed mainly to engineers and technicians.

Solution-oriented white paper used to describe

the advantages of a specific solution, and it is
directed mainly to the higher management and
business leaders.

Strategic white paper used to introduce

new technologies, processes, or research fields to
decision makers so that they get fully aware of the
advantages and disadvantages for it in order to
reach a balanced conclusion, and it is directed to
politicians and general public.

Success Stories
Telling success stories about the successful experiences
your customers had while using your product is a very
powerful marketing technique. Storytelling, alone, is a
strong oay to catct peoples attention. Using our
experience and creativity, we can provide you with
compelling success stories that highlight the benefits your
customers have gained while using your product.

Corporate Profiles
MARKETING COLLATERAL
Whether you need to demonstrate
your product during an important
meeting, display it on your Web site or
launch it during an important event or
exhibition, WriteIT provides you with the
marketing media that best serves your
need.
This includes presentations, videos,
brochures, success stories, white
papers, product catalogs, product
profiles, corporate resumes, corporate
profiles, etc.

Your corporate profile helps introducing your company to

your targeted customers. The corporate profile contains all
the basic information which your customers would need to
know about you; all in one document. The vision, the
mission, and the values of your company, your offering of
products, services, and solutions, your customers' base,
and contact information; these are the type of content
that should exist in a corporate profile. It is our job to
collect all of this information into one document and
present it in an attractive and interesting way.

Corporate Resumes
Your corporate resume is your reference list of experiences
you have gained as an organization throughout the years
you have spent in the business. We can manage for you
the task of writing and organizing your corporate resume
in a way that highlights the most important projects,
products, or services you have achieved, and best draws
your customers attention to your business.

Product Profiles
The product profile, like the corporate profile, contains all
what your customers need to know about a given product
you are offering. Information includes the product
reatures, benerits, tectnology, arctitecture, etc All of
this information gathered in one document and presented
in an interesting way.

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2013 WriteIT. All rights reserved.

Product Catalogues
The catalogue is the piece of documentation or book that
provides your customers with in-a-nutshell information
about your complete products, services, and products
offering in one place. A catalogue is a highly specialized
marketing media that, when combined with a marketing
strategy, will drive your customers to complete
their purchase with your company.

Presentations
MARKETING COLLATERAL
Our experience as a content provider
emphasizes our ability to deliver
compelling marketing collateral that
supports and raises the sales of your
product or service. Moreover, we keep
researching the latest international
guidelines to be able to deliver you the
best quality of marketing collateral
that better serve your goals.

A marketing presentation is an important marketing media

that is used to present tte products reatures, benerits,
and advantages through simple and precise points. A
marketing presentation is best beneficial when you are
required to pitch your product at a group of meeting,
conference, or fair attendees.

Videos
Marketing videos help demonstrating the most important
features of your product in a high-level way; videos can
be used during presales activities to prove to your
customers that your product is up and running and not still
under development.

Annual Reports
Annual reports are internal marketing documents that are
distributed on tte organizations employees to
acknooledge ttem oitt tte organizations actievements
through the year using statistics, actual figures, and actual
experiences gained.

Newsletters
A shortened form of newspaper and informational letter
distributed regularly, mostly by mail, that mainly contains
information of interests to its subscribers. Newsletters are
used by organizations to communicate with their readers
and customers to acknowledge them with the
organizations neo tectnologies and products.

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2013 WriteIT. All rights reserved.

TRAINING SERVICES
Training Labs Handouts
T raining Labs document specific tasks falling within the
training scope agreed upon with the customer. They are
designed to allow the trainees perform the needed tasks
by following detailed exercises during the training sessions.
Training labs are important to be handed to the trainees
during or after the training session to provide them with a
quick access to the how-to procedures of the most
important and daily tasks they will need to perform
afterwards.

TRAINING SERVICES
One of the main requests of your
software customers is a series of
training sessions explaining to them
how to accomplish the daily tasks they
are required to handle using your
software. As training requires handouts
to be delivered to your trainees and a
visual presentation to use during the
session, we provide you with the
different
types
of
documents
according
to
your
project
requirements. The types of training
documents
include
walkthrough
presentations, trainers presentations,
training labs, and computer-based
training materials (CBTs).

Walkthrough Presentations
Walkthrough presentations are to present the exercises
that will be performed by the trainees during the training
sessions in the form of a presentation supported by real
screenshots taken from the live application. Such
presentations help the trainees memorize and better
understand the procedures of the tasks they will learn
during the training sessions.

Trainer Presentations
Trainer presentations are to summarize the main points
that will be raised during the training session. They help the
trainers expose the concepts they need to deliver in an
organized and attractive way through eye-catching and
attention-grabber visual aids used to deliver these
concepts.

Standard Videos
Standard videos are a type of computer-based training
material that offer a user-friendly media to spare the user
the burden of reading documents and executing the
included tasks. Instead, users can watch a video for how
the task is implemented, and then pause the video to
execute the task themselves and resume the video to
review any missing details.

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2013 WriteIT. All rights reserved.

Interactive Videos
Interactive videos are another type of computer-based
training material that allow users to participate in the
course of the tasks required to be learned through
watching a video that interactively shows how the task is
implemented. This provides a more interactive training
that helps users better memorize and understand the task
they watch.

Narrated Videos

TRAINING SERVICES
We dont stop at delivering you tte
required training material, we can also
telp you oitt tte trainings conduction
by providing you with the trainer who
can handle these sessions using the
material we produce or any material
you already have.
By this, we can proudly say that we
provide
our
customers
with
a
comprehensive training service where
we can develop the training material
they require and use such material to
deliver the training sessions they need.

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2013 WriteIT. All rights reserved.

Narrated videos are the third type of computer-based

training material that provides a narration along with the
video explaining the implementation of the required tasks.
This yields to a more entertaining and live training
experience.

Training Delivery
We can offer you more than just the material required for
the training you need to conduct, we can also help you
train your solutions users using the training material we
created or any other material you already have.

CONTENT MANAGEMENT SERVICES

Web site Content
ne of our content management services is entering
O
content to your Web site or portal using various content
management systems such as SharePoint CMS, Vignette
CMS, etc.

Content Consultancy
CONTENT MANAGEMENT SERVICES
Content written on your Web site is
your interface with your clients or
different users, therefore, it must be
written and handled with delicacy.
We, as a content provider, can
manage your content through several
content management services.

In case you need to review the content you are about to

enter on your web site or portal, we can also help you
review such content and transform it into a more Webfitting material through simple writing and information
architecture techniques.

LOCALIZATION SERVICES

User Interface Localization

LOCALIZATION SERVICES
In case you aspire to invade foreign
markets, we can help your software
cross the boundaries of its local identity
by localizing it into other languages.
We provide localization into Arabic,
English and French, and are also willing
to help you with more languages like
Spanish, Italian, Chinese, Russian,
Portuguese, etc.

e can localize your systems user interrace into many

W
other languages like Arabic, English, French, Spanish,
Italian, German, Russian, Portuguese, etc. in a way that
makes your UI understood by your foreign end-users.

System Messages Localization

You may also need to localize your system-generated
messages that help your end-users use and control the
system. We offer our localization services to transform your
system-generated messages into the language suitable
with your end-users.

Documentation Localization
We can localize any related document into the language
suitable for your audience, customers, and users around
the globe.

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2013 WriteIT. All rights reserved.

PRESALES DOCUMENTS
Proposals

PRESALES DOCUMENTS
tn order to sell your product, some
actions are required to be able to
reach your customers. These actions
are accompanied with various types of
documentation which aim to direct
your customers attention tooards your
product or service.

T he proposal acts as the key step in the complex sales

process to ensure reaching a win-win situation where both
parties, you and your customer, get what you want.
Therefore the proposal should be written in a way that
puts your customer's requirements in a context that favors
your products and services, and educates your customer
about your capabilities in satisfying their needs. And this
will gladly be our job to maintain.

Demonstrations (Demos)
A demo, short for demonstration, is a non-interactive
multimedia presentation of your software solution that
displays how the system works, what its benefits and
capabilities are.

Presentations

MANAGEMENT DOCUMENTS
We extend our services to include any
managerial documents and workflows
within an organization. We can help
you document your organizations
internal processes and provide training
to your staff to get them acquainted
with these workflows. We can also help
you create managerial guidelines
documents such as your code of
ethics, e-mail policy, etc.

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2013 WriteIT. All rights reserved

A sales presentation is designed to initiate and close a sale

of a product or a service. The presentation can be
designed to be either an introduction of the product, or a
descriptive expansion of the product that an audience
has already expressed interest in.

MANAGEMENT DOCUMENTS

Processes Documents
In order to standardize the workflow pursued within your
organization, you may need to document the work
processes followed by your employees. We are pleased
to offer you our help in producing such work guidelines
and documentation in a way that will help boost your staff
productivity.

Policies Manuals
Each company has its own policies that must be followed,
and in order to have your own policies followed and
respected, you must have them documented in a clear
and simple way. We spare you this burden by offering our
experiences to help you get these policies manuals
documented in precise and clear words.

Project Management Documents

We can also help you document all of your projects
planning and management documents required
throughout your whole project life cycle.

BUSINESS REQUIREMENTS DOCUMENTS

EDITING & LAYOUT SERVICES
As your trusted content companion
and advisor, and as we believe that
quality is the cornerstone of success,
we embrace our responsibility to shape
the documents you produce into more
organized and more easy-to-grasp
versions. We enhance your documents
by offering editing and reviewing
services and by helping you add a
more attractive look and feel to your
documents.

Business Requirements documents are the cornerstone of any

successful development project as they set the expectations of
both the customer and the software company in a way that
eliminates potential misunderstandings of the development team
with regards to the customer requirements as well as the
dissatisfaction of the customer towards the produced output. We
are keen to produce professional business requirements
documents that help you dissect your customer's requirements
and provide them with what they exactly need.

EDITING & LAYOUT SERVICES

Copyediting
We offer our experienced editing and reviewing services
by checking if the documents follow the standard
phrasing, punctuation, style and grammatical rules. We
perform the layers of check required as agreed upon with
you.

Documents Formatting

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2013 WriteIT. All rights reserved.

We help you add a more attractive look and feel to your

documents through the usage of Microsoft Word built-in
and customized styles as well as built-in themes or other
themes we create ourselves. The new look of your
documents will leave your customers with a permanent
impression of how professional and meticulous your
products are.

Order your Service

Order your service through

http://writeit.ws/en/order-your-service/

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2013 WriteIT. All rights reserved.