What's New

Remote Support Platform for SAP Business One

Document Version: 1.0 2012-10-08

What's New in Remote Support Platform 3.0

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What's New in Remote Support Platform 3.0

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Document History

Version

Date

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1.0

2012-10-08

First version

What's New in Remote Support Platform 3.0

Document History

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Table of Contents

Introduction .................................................................................................................................................... 5

Configuration .................................................................................................................................................. 6

Tasks ................................................................................................................................................................ 7

Upgrading ........................................................................................................................................................ 8

Reporting ......................................................................................................................................................... 9

User Experience ............................................................................................................................................ 10

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What's New in Remote Support Platform 3.0

Table of Contents

Introduction

This document briefly describes the major functional enhancements and modifications implemented in release
3.0 of the remote support platform for SAP Business One, which includes the following components:

The remote support platform for SAP Business One

You can use the remote support platform to protect an SAP Business One installation by monitoring
customers environments and providing automated and remote support. By reducing the amount of time
required to identify and resolve potential issues, the remote support platform for SAP Business One
minimizes disruptions business processes and databases.

The remote support platform studio for SAP Business One

You can use the remote support platform studio to develop support tasks, deliver tasks to customers, and
manage tasks for different customer installations.

Version 3.0 of the remote support platform is included in the SAP Business One 9.0 product DVD, or
downloadable as a separate package.
For more information about the remote support platform, see the landing page for the remote support platform in
Customer Portal at http://service.sap.com/smb/sbocustomer/rsp.

Note
For the most up-to-date information, see SAP Note 1762538. This is a collective, central SAP Note for the
remote support platform 3.0.
To access SAP Notes:
1.

In a Web browser, enter the following URL:

http://service.sap.com/smb/sbocustomer

2.

From the menu at the top, click Get Support.

What's New in Remote Support Platform 3.0

Introduction

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Configuration

Feature

Description

Backup Management

Version 3.0 of the remote support platform enables you to configure

various strategies for the automatic backup of customers databases.
In version 3.0 of the remote support platform, you can:

Monitoring of Multiple Database

Instances

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Schedule daily, weekly, and monthly backups

Perform differential and full database backups

Back up transaction logs

Back up files to shared folders on a network

Version 3.0 of the remote support platform includes performance

enhancements for monitoring multiple database servers.

What's New in Remote Support Platform 3.0

Configuration

Tasks

Feature

Description

Task Management

The remote support platform studio provides a new interface for

managing tasks. You can import previously created tasks, or export
tasks for later use or use elsewhere.
In addition, you can configure tasks to execute immediately on
customers' installations.

Microsoft Windows PowerShell

Scripting

In the remote support platform studio, you can create tasks using
Microsoft Windows PowerShell scripting.
PowerShell enables you to perform remote administrative tasks on
customers' Microsoft Windows operating systems, by providing full
access to Component Object Model (COM) and Windows Management
Instrumentation (WMI).

Simple Tasks

What's New in Remote Support Platform 3.0

Tasks

The remote support platform studio enables you to use templates to

quickly create tasks based on common scenarios. You can configure
simple tasks to immediately execute SQL or Microsoft Windows
PowerShell commands on customers' machines, and then view the
results in the studio.

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Upgrading

Feature

Description

Database Pre-Upgrade Tests

In version 3.0 of the remote support platform, before upgrading

customers' databases, you can perform pre-upgrade tests to ensure
that the databases are ready, and reduce the possibility of the upgrade
process failing.
Pre-upgrade tests are a series of version-specific verification checks on
an SAP Business One installation. To upgrade SAP Business One, an
installation must pass the pre-upgrade test with no errors.
After performing a pre-upgrade test, the platform generates a PreUpgrade Test Report.

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What's New in Remote Support Platform 3.0

Upgrading

Reporting

Feature

Description

RSP Reporting

In version 3.0 of the remote support platform, if you are an SAP partner,
you can generate reports that provide the following collated information
about all your customers:

What's New in Remote Support Platform 3.0

Reporting

Systems overview for each company database

Usage of customers' systems

Assigned tasks

Results of executed tasks.

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User Experience

Feature

Description

New User Interface

Version 3.0 of the remote support platform has a redesigned user

interface to make it easy for you to monitor the status of customers
SAP Business One installations at a glance.

New Languages

Version 3.0 of the remote support platform supports the Arabic and
Turkish languages.

Customer Management

The remote support platform studio includes enhancements that make

it easier for you to add and maintain customer data.

10

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What's New in Remote Support Platform 3.0

User Experience

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