Beruflich Dokumente
Kultur Dokumente
Users Manual
P1058486-002
Copyright Notice
2013 ZIH Corp.
This document contains information proprietary to Zebra Technologies Corporation. This
document and the information contained within is Copyrighted by Zebra Technologies
Corporation and may not be duplicated in full or in part by any person without written
approval from Zebra.
While every effort has been made to keep the information contained within current and
accurate as of the date of publication, no guarantee is given that the document is error-free or
that it is accurate with regard to any specification. Zebra Technologies Corporation reserves
the right to make changes, for the purpose of product improvement, at any time.
Trademarks
ZXP Series 3 is a trademark and Zebra is a registered trademark of Zebra Technologies
Corporation. Windows is a registered trademark of Microsoft Corporation in the United States
and other countries. All other trademarks or registered trademarks are marks of their
respective holders.
Product Disposal
Product Disposal Information Do not dispose of this product in unsorted municipal
waste. This product is recyclable, and should be recycled according to your local
standards. For more information, please our web site at:
http://www.zebra.com/environment
P1058486-002 Rev. B
Contents
1 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
ZXP Series 3 Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Features, Controls, and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Rear Panel Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Multi-Function LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2
3
4
5
2 Printer Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Unpacking Your Card Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Installing the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Setting up the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Connecting Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Connecting the Printer to your Computer. . . . . . . . . . . . . . . . . . . . . . 12
Viewing Printer Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Installing the Windows Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Installing the USB Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Installing the Ethernet Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . 19
Setting Up a Network Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Printer Pooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
3 Printer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Loading Ribbon Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Loading Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Card Hopper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing a Test Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Typical Printer Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Creating a Sample Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing the Sample Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
P1058486-002
31
32
34
36
37
38
38
38
iii
: Contents
39
40
41
42
43
44
45
46
47
51
52
65
68
5 Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Cleaning the System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
When to Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
69
69
70
71
6 Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
LCD Panel Warnings and Error Messages. . . . . . . . . . . . . . . . . . . . .
Print Quality Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
73
74
74
78
7 Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
ISO Standard Card Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Compliance Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
A Advanced Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
B Magnetic Encoder Option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
C Smart Card Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
D Half-Panel Ribbon Operation . . . . . . . . . . . . . . . . . . . . . . . . . . 113
E CardSense Single Card Feed Mode. . . . . . . . . . . . . . . . . . . . . 119
F Enclosure Lock Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
G Worldwide Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
iv
P1058486-002
1
Getting Started
This manual contains installation and operation information for the Zebra ZXP Series 3 Card
Printer, manufactured by Zebra Technologies Corporation.
The printer provides full color dye sublimation or monochrome thermal transfer printing on
standard 2.125 inch by 3.375 inch (54 mm by 86 mm) PVC or PVC Composite plastic 10-mil
to 40-mil cards. The integrated card feeder and flipper minimizes printer size while
maximizing performance. Zebra ZXP Series 3 Load-N-Go ribbon cartridges are used with
an integrated card cleaning roller for easy ribbon changing or replacement. A variety of
options (some of which can be factory-installed or field-installed as upgrades) are available,
making the printers configurable for varied application environments:
Magnetic Encoder
Contact Station
Its auto-switching 100 ~ 240 Volts AC, 50 ~ 60 Hz external power supply uses interchangeable power cords for maximum flexibility.
This manual describes single- and dual-sided ZXP Series 3 Card Printers. References to the
printer in this document apply to either single-sided or the dual-sided printer models.
P1058486-002
1: Getting Started
ZXP Series 3 Part Numbers
PART NUMBER
Z 3 _ - _ _ _ _ _ _ _ _ _ _ _ _
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ACCESSORIES
105862-001
105999-301
DESCRIPTION
BASE UNIT
Single-Sided
Dual-Sided
SMART CARD OPTIONS
None
PC/SC Contact Encoder + Contactless MIFARE, see NOTE
Contact Station, NOTE
MAG ENCODER OPTIONS
None
ISO HiCo/LoCo Mag S/W-selectable
SECURITY OPTIONS, NOTE
None
Enclosure Lock: Includes 2 keys, and Output Bin cover
Enclosure Lock: Includes 2 keys, and Output Bin with cover
Enclosure Lock: Includes 2 keys, and Output Bin with cover
INTERFACE OPTIONS
USB Only
USB & 10/100 Ethernet, see NOTE
SOFTWARE / KIT
None
Starter Kit: Monochrome ( Incl: 1 Monochrome Ribbon,
200 PVC Cards )
Starter Kit: Color ( Incl: 1 YMCKO Ribbon, 200 PVC Cards )
Starter Kit: Dual-Sided Color ( Incl: 1 YMCKOK Ribbon,
200 PVC Cards )
MISCELLANEOUS
None
ZXP Series 3 Release 2.0
COUNTRY CODE (power cord option)
No power cords
Britain
Americas
Brazil
EMEA (Europe, the Middle East, and Africa)
China
India
CUSTOM CODE
State / Province / Project / Other
CardSenseTM single card feed option, see NOTE
Cleaning Kit: 4 printer-path and 4 feeder cleaning cards
P1058486-002
1: Getting Started
Features, Controls, and Indicators
Card Feeder
Cover
Quick Help
QR Code
Lid Release
Button
Multi-Function LCD
Display Panel
Multi-Function
Control Button
Card Hopper
Zebra Print
Touch Tag
Card Feeder Cover - Opening the Card Feeder Cover gives access to the automatic card
feeder. The translucent cover allows you to when the card supply is running low. The
feeder has a 100-card capacity (30-mil cards).
Lid Release Button - Pressing the Lid Release Button allows the printers lid to swing
open. This gives internal access for changing the Ribbon Cartridge, changing Cleaning
Rollers, and cleaning the printer.
Multi-Function LCD Display Panel - The Multi-Function LCD Display Panel displays
printer status information. Messages also alert the user of the need for action and indicate
certain fault conditions.
Multi-Function Control Button - The Multi-Function Control Button initiates several
functions; these are described in the appropriate sections of this document.
Card Hopper - Front-side Card Hopper has a 45-card capacity. Note that ZXP Series 3
Card Printers with a Smart Card Option have a different Card Hopper; refer to
Appendix C for details.
Quick Help QR Code - The QR code launches web-based help pages to find user videos
for simple set-up and maintenance instructions; go to http://www.zebra.com/zxp1-info
for details.
Zebra Print Touch - This touch point uses NFC technology to provide key information
about the printer; go to http:\\www.zebra.com/nfc for details.
P1058486-002
1: Getting Started
Rear Panel Connectors
USB
Connector
Power
Socket
Security
Cable Slot
Power
Switch
Ethernet Connection
The figure below shows the rear of the printer with the standard USB interface with the
Ethernet and DB-9 Smart Card Contact Station Options.
USB
Connector
Power
Socket
Security
Cable Slot
Power
Switch
Link LED
Power LED
Ethernet Connector
P1058486-002
1: Getting Started
Multi-Function LCD Panel
Operational Messages
Operational Messages are displayed during the Printers normal operation.
OPERATIONAL
CARD READY
CLEANING PRINTER
CLOSE FEEDER DOOR
CONTACT ENCODING
CONTACTLESS ENCODING
DOWNLOADING DATA
DOWNLOADING FIRMWARE
EMPTY FEEDER THEN CLOSE COVER
FEED LONG CLEANING CARD IN EXIT
INITIALIZING
INSERT CARD
INSERT FEEDER CLEANING CARD
MAG ENCODING
PRINTING BLACK
PRINTING CYAN
PRINTING MAGENTA
PRINTING MONO
PRINTING OVERLAY
PRINTING YELLOW
PUSH BUTTON TO CONTINUE
READY
REMOVE FEEDER CLEANING CARD
REMOVE LONG CLEANING CARD
REMOVE RIBBON THEN CLOSE LID
SINGLE CARD READY-PRINT OR EJECT
P1058486-002
1: Getting Started
Multi-Function LCD Panel
Warning Messages
Warning messages alert the operator to action that should be taken; the printer will generally
continue operation.
WARNINGS (Printer will still operate)
CHECKING RIBBON
CLEAN PRINTER
CLOSE LID
ENCODING ERROR
FLASH ERROR
INVALID MAGNETIC DATA
READING ERROR
Error Messages
Error messages are displayed when a situation causes the printer to stop operating. Depending
on the cause of the error message, restarting the printer or curing the displayed Error may
return the printer to operational status, or the printer may require troubleshooting and repair.
ERRORS (Printer will not operate)
CHECK RIBBON
COMMAND ERROR
COVER OPEN
LID OPEN
MECHANICAL ERROR
OUT OF CARDS
OUT OF RIBBON
PARAMETERS ERROR
P1058486-002
1: Getting Started
Multi-Function LCD Panel
Icons
Throughout this manual, different icons highlight important information, as follows:
Note Indicates information that emphasizes or supplements important points of the
main text.
Important Advises you of information that is essential to complete a task, or points out
the importance of specific information in the text.
Hot Surface Warns you of a situation where excessive heat could cause a burn.
Caution Advises you that failure to take or avoid a specific action could result in
physical harm to you, or could result in physical damage to the hardware.
P1058486-002
P1058486-002
2
Printer Installation
Software CD-ROM
b.
c.
Cleaning Kit
d.
e.
Power Supply
f.
If any items are missing, please contact your dealer. To reorder; refer to Appendix G of
this manual.
P1058486-002
2: Printer Installation
Installing the Printer
Step 3. Ensure that the printers power switch is in the OFF (O) position.
10
P1058486-002
2: Printer Installation
Installing the Printer
Connecting Power
Caution Limit electrical power supplied to the printer to 24 VDC. Limit excess current
draw to 16 amps or less, using an associated circuit breaker or other such device. Never
operate the printer in a location where operator, computer, or printer can get wet.
Personal injury could result. The printer must be connected to an earthed electrical
power supply and properly protected against electrical surges and grounding faults. The
power supply pack can only be replaced by the same product from the manufacturer.
Caution Do not power the printer with USB attached to your computer at this time.
THE DRIVER WILL PROMPT YOU WHEN IT IS TIME TO PLUG IN AND POWER UP
YOUR PRINTER.
Step 1. Insert the power supply plug into the power socket, attach the power cord (120VAC
or 230VAC) to the power supply, then plug the power cord in to a grounded electrical
socket of the proper voltage and type.
120 VAC
230 VAC
Step 2. Ensure that the printers power switch is in the OFF (O) position.
P1058486-002
11
2: Printer Installation
Installing the Printer
Step 2. If your printer has the optional Ethernet interface (as well as the USB interface),
connect either the USB cable to printer and computer or the Ethernet cable to the
printer and the Ethernet network.
Important Do not connect both the USB and the Ethernet interfaces at the same time!
Ethernet
12
USB
P1058486-002
2: Printer Installation
Viewing Printer Information
LCD Display
Panel
Control
Button
Step 3. Keep pressing the Control Button and observe the LCD Display Panel show
Initializing and CHECKING RIBBON.
Step 4. When the PRINTER INFO message appears in the display panel, momentarily release
and press the Control Button to display the first parameter: Model Name.
Step 5. Continue to tap the Control Button to advance through the parameters and cycle back
to the beginning:
a.
b.
Serial Number
c.
Firmware Version
d.
Head Resistance
e.
f.
g.
h.
Ribbon Type
i.
Smart Offset
j.
IP Address (note this address for Ethernet installation; see page 19)
k.
Mask
l.
Gateway
P1058486-002
13
2: Printer Installation
Installing the Windows Printer Driver
Step 1. If not already done, connect power to the printer. Turn power OFF.
Step 2. Connect the USB port on the rear of the printer to the computers USB port.
Step 3. Ensure that the Printers power switch is in the OFF (O) position.
Step 4. Insert the User Documentation and Drivers CD into the CD drive of the host
computer. The Main Menu will open.
Step 5. From the Main Menu, click Install Zebra Printer Driver.
Step 6. The InstallShield Wizard window will open. To proceed with the installation, click
the Next button.
14
P1058486-002
2: Printer Installation
Installing the Windows Printer Driver
Step 7. Select Install USB printer drivers, and click the Next button.
Step 8. Ensure that the Printers power switch in the OFF (O) position; and then click the
OK button.
Step 9. This will bring up the License Agreement window. To proceed with the installation,
click the Yes button.
P1058486-002
15
2: Printer Installation
Installing the Windows Printer Driver
Step 10. This will bring up the Setup Type window. Select Complete to install all program
features, and click the Next button.
Step 11. This will bring up the Select Program Folder window. Type in a new folder name or
select one from the existing folders list, and click the Next button.
16
P1058486-002
2: Printer Installation
Installing the Windows Printer Driver
Step 14. At this point, turn on your printer; and then click the Next button. The Windows
New Hardware Found wizard will find the printer.
P1058486-002
17
2: Printer Installation
Installing the Windows Printer Driver
Step 15. When the InstallShield Wizard Complete window appears, click the Finish button.
18
P1058486-002
2: Printer Installation
Installing the Windows Printer Driver
Important The Ethernet Network must be configured correctly, with the Printer and the
host computer on the same subnet mask. If you are not sure how to verify this or change the
configuration, consult someone knowledgeable on Ethernet Networks.
Step 1. If not already done, connect power to the printer. Turn power ON.
Step 2. Connect the Ethernet port on the rear of the printer to the Ethernet network
connection or directly to the computers Ethernet port.
Step 3. Ensure that the Printers power switch in the ON ( | ) position.
Step 4. Insert the User Documentation and Drivers CD into the CD drive of the host
computer. The Main Menu will open.
Step 5. From the Main Menu, click Install Printer Driver.
Step 6. The InstallShield Wizard window will open. To proceed with the installation, click
the Next button.
P1058486-002
19
2: Printer Installation
Installing the Windows Printer Driver
Step 7. Select Install Ethernet printer drivers, and click the Next button.
Step 8. This will bring up the License Agreement window. To proceed with the installation,
select the I accept the terms of the license agreement option, and then click the
Next button.
20
P1058486-002
2: Printer Installation
Installing the Windows Printer Driver
Step 9. This will bring up the Setup Type window. Select Complete to install all program
features, and click the Next button.
Important To get the printers IP Address, see Viewing Printer Information on page 13.
Step 10. Select the Zebra ZXP Series 3 Printer radio button (circled below), and click the
Refresh button.
Step 11. Setup will find and list all the Zebra ZXP Series 3 Printers on the network. Select the
printer from the list (if listed), or enter the IP Address (arrow above); and click the
Next button.
P1058486-002
21
2: Printer Installation
Installing the Windows Printer Driver
Step 12. This will bring up the Select Program Folder window. Type in a new folder name,
or select one from the existing folders list; and click the Next button.
22
P1058486-002
2: Printer Installation
Installing the Windows Printer Driver
Step 15. When the InstallShield Wizard Complete window appears, click the Finish button.
P1058486-002
23
2: Printer Installation
Setting Up a Network Printer
Step 3. Click on the Add a printer option in the Taskbar (arrow above).
Step 4. Observe the What type of printer do you want to install window.
Step 5. Select Add a local printer (arrow above), and click the Next button.
24
P1058486-002
2: Printer Installation
Setting Up a Network Printer
Step 7. Select the Create a new port radio button (1st arrow above).
Step 8. From the dropdown menu, select Standard TCP/IP Port (2nd arrow above).
Step 9. Click on the Next button.
Step 10. Observe the Type a printer hostname or IP address window.
Step 11. Enter the IP address of your printer in the Hostname or IP address text box (circled
above). Note that the Port name will automatically be filled in when you enter the
IP Address. Do not change the Port Name.
Step 12. Ensure that the Query the printer ... checkbox is selected (arrow above).
Step 13. Click on the Next button.
P1058486-002
25
2: Printer Installation
Setting Up a Network Printer
Step 15. Select the Manufacturer and the Printer (arrows above).
Step 16. Click on the Next button.
Step 17. Observe the Which version of the driver do you want to use window.
Step 18. Select the Use the driver that is currently installed radio button (arrow above).
Step 19. Click the Next button.
26
P1058486-002
2: Printer Installation
Setting Up a Network Printer
Step 21. Enter the printer name: use the default name, or add more information to indicate the
printer location; e.g., Eds Printer, Mikes Office, Room 33, etc.
Step 22. Click the Next button.
Step 23. Observe the Youve successfully added ... window.
Step 24. If appropriate, select the Set as the default printer checkbox (arrow above).
Step 25. Click on the Finish button to complete the Add Printer Wizard.
You have successfully installed the network printer.
P1058486-002
27
2: Printer Installation
Printer Pooling
Printer Pooling
Setting Up Printer Pooling
Printer Pooling is a standard feature of Windows, which lets you spread the printed output
across a pool of several printers. In this example, we will install and setup the three network
printers to be used for pooling.
Step 1. Before proceeding to pool the printers, test them individually, and be sure they are
configured similarly. Specifically, check the following:
Ribbon panel configuration (ribbon type, and what prints on which side of
the card).
Mag encoding configuration.
Black extraction configuration (if applicable).
Step 3. Select the three network printers by selecting the associated checkbox (circle above).
Step 4. Select the Enable printer pooling checkbox (arrow above).
Step 5. Click the Apply button, then click the OK button.
28
P1058486-002
2: Printer Installation
Printer Pooling
When the first printer has taken as many jobs as it can handle (that being two jobs - one to be
printed immediately, the other waiting), the following jobs spill over to the second printer,
and then to the third printer.
Note that if you are only printing two jobs, they would both go to the first printer. Pooling is
a spill-over methodology. It does not balance printer usage.
Once the pool has been set up, maintenance and configuration changes should be done
through the menus for each individual printer, not through the pool (which can produce
undesirable results).
Important The effect of any maintenance and/or changes can (and should) be tested by
P1058486-002
29
30
P1058486-002
3
Printer Setup
Printer Features
The following shows an interior view of the ZXP Series 3 Card Printer.
Lid
Printhead
Card Feeder
Card Thickness
Adjustment
Ribbon Cartridge
Card Hopper
P1058486-002
31
3: Printer Setup
Loading Ribbon Cartridge
Only use Zebra i Series ribbons designed to work with ZXP Series 3 Card Printers.
Each ribbon cartridge includes an integrated adhesive cleaning roller assembly that is
used to clean the cards entering the printer. Improper cleaning will reduce printer life
and degrade print quality
When the ribbon is completely used, change the whole cartridge assembly.
Step 1. Open printer lid by pressing the Cover Release button on the top of your printer.
Step 2. Peel protective wrapper from the adhesive cleaning roller by gently pulling on the
tape. Discard the protective wrapper.
32
P1058486-002
3: Printer Setup
Loading Ribbon Cartridge
Step 3. Insert the ribbon cartridge with the cleaning roller facing down, so the gears on the
ends of the rollers fit into the appropriate slots.
Step 4. Close the printer lid and push down until you hear an audible click.
Note After the lid is closed, the ribbon automatically synchronizes when the printer
power is on.
P1058486-002
33
3: Printer Setup
Loading Cards
Loading Cards
Card Feeder
The card feeder is used for loading cards, it can hold up to 100 cards of 30-mil thickness. The
card feeder is located under the card feeder cover of the Printer
Caution Hold the cards by the edges only. DO NOT touch print surfaces as this can
reduce print quality.
Step 1. Set the card thickness adjustment (arrow below) to the number corresponding to the
thickness of the cards being loaded. Note that the thickness adjustment ranges from
10 mils to 40 mils.
34
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3: Printer Setup
Loading Cards
Caution Hold the cards by the edges only. DO NOT touch print surfaces as this can
reduce print quality.
Step 9. Close the card feeder cover. When card feeder cover is closed, the card guide locking
mechanism will be released automatically.
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35
3: Printer Setup
Loading Cards
Card Hopper
Step 1. Raise the printer lid, and pull the card hopper down to place it in its functional
position.
Step 2. When not using the printer, place the card hopper back in its closed position to
protect the printer from dust.
36
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3: Printer Setup
Printing a Test Card
Step 3. From the Print Test Card dropdown menu, select the desired test card (circled
above).
Step 4. Click on the Print button (arrow above) to print the selected test card; see sample
test cards below.
Standard:
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Printer Parameters:
Encoder Parameters:
37
3: Printer Setup
Typical Printer Operation
b.
c.
SAMPLE CARD
M. CHRIS JONES
SALES DIRECTOR
http://www.zebra.com
38
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4
Printer Settings and
Adjustments
Introduction
This section describes the settings and adjustments that can be made to your ZXP Series 3
Printer Driver:
Printer Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Printing Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
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39
Printer Properties
Note The screen shots shown in this section are for a printer using the USB interface. If
you are using the Ethernet interface, the screens will refer to the Network Printer. Screen
shots may also look different depending on your Operating System.
Access to Card Printer Properties varies depending on your Operating System (OS); e.g., for
Windows 7, select Start > Devices and Printers. Right click on the Zebra ZXP Card Printer
listing, then select Printer properties.
General Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Sharing Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Ports Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Advanced Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Color Management Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Security Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Device Settings Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
The OK button applies and saves the settings.
The Cancel button exits Printer Properties. Changes made are abandoned.
The Apply button applies, but does not save, the settings.
The Help button enables you to view a corresponding page of help information.
40
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General Tab
The General tab shows the selected printer and lists the features of the printer.
Comment - Lets you specify general information about the printer, such as the type
of print device and who is responsible for it. Once set, these fields can be displayed
by applications.
The Printing Preferences button takes you to Printing Preferences used to set selected
configuration parameters; see Printing Preferences on page 51.
The Print Test Page button sends the standard Windows test page to the printer.
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41
Sharing Tab
On the Sharing tab, you can choose to share the printer over the network and install additional
drivers to accommodate different operating systems. See Appendix A for the various printer
sharing options allowed and the configurations required.
To share a printer, select the Share this printer checkbox; and specify a name for the
shared resource. Click the OK button when you are finished.
To change the shared name, simply enter a new name in the Share name field; and
click the OK button.
To quit sharing a printer, deselect the Share this printer radio button. Click the OK
button when you are finished.
Drivers: If this printer is shared with users running different versions of Windows, you may
want to install additional drivers, so that the users do not have to find the print driver when
they connect to the shared printer.
For Printer Sharing Configurations and Advanced Sharing Settings, refer to Appendix A
for details.
42
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Ports Tab
Use the Ports tab to specify the computer port to which the printer is connected. This will have
been established at the initial installation of the printer, and will not normally require attention.
An exception to this is if you wish to use printer pooling, the ability to distribute print jobs to
multiple printers; see Printer Pooling on page 28 for details.
To enable printer pooling, select the Enable printer pooling checkbox and the Enable
bidirectional support checkbox, then check the additional ports boxes. Each port should have a
single Zebra printer installed on it. All the pooled printers must be identical models with the
same configuration (e.g., all with YMC front, K back); and each must have its own printer
driver installed.
Now, when you print to the main printer (that is, whichever printer you right-clicked in
Devices and Printers to get to this screen), this printer will get print jobs until it has buffered as
many jobs as it can take. The remaining jobs will then spill over to other printers until all
printers in the pool are busy.
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43
Advanced Tab
The Advanced tab determines the spooling (queuing) of print jobs and determines how
spooled jobs are handled relative to the most recent job.
You can make the printer always available by selecting the Always available radio button, or
you can limit availability by selecting the Available from radio button and specifying the
Available from and To times. Click the Apply button, and then the OK button.
To enable spooling: Select the radio button labeled Spool print documents so program
finishes printing faster.
-
Select Start printing after last page is spooled if you want the entire document to be
spooled before printing begins. This option ensures that the entire document is sent to
the print queue before printing. If for some reason printing is canceled or not
completed, the job will not be printed.
Select Start printing immediately if you want printing to begin immediately when the
print device is not already in use. This option is preferable when you want print jobs
to be completed faster or when you want to ensure that the application returns control
to users as soon as possible.
To disable spooling: Select the radio button labeled Print directly to the printer.
Printing Defaults: When the printer is set up as a network printer on a server, Printing
Defaults needs to be used to set the printer options. The values from this screen will be filled
into the Windows Drivers when they are installed on local PCs with the Add Printer Wizard.
44
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45
Security Tab
This is the standard Windows security screen, showing user access to various printer
control options.
46
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Device Information
Panels printed: Shows the total number of panels printed for the lifetime of the printer.
Remaining count: Shows the remaining card count for the ribbon installed. For
monochrome ribbons, this will display Unknown.
Smart card: Specifies if a smart card encoder is present and type of encoder.
Click on the Save/Restore button to save your printer and/or driver settings. You can later
restore those saved settings; see Page 48 for details.
Click on the Tools button to access a dialog box that allows you to test and communicate with
the printer; see Page 49 for details.
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47
Save/Restore
Dialog box for saving printer and driver settings or restoring previously saved settings.
To save settings:
Step 1. Click on the appropriate Save button (Printer Settings or Driver Settings).
Step 2. Observe a browse window showing the default location where the configuration files
are saved. The location depends on the Operating System; e.g., for Windows 7,
C:\Program Data\ZXPS3\config.
Step 3. Enter an appropriate file name, and click the Save button. Note: A prefix, P_ or D_,
will be added to the file name for printer settings and driver settings respectively.
Step 4. Your selected settings (Printer Settings or Driver Settings) will be saved.
To restore settings:
Step 1. Click on the appropriate Restore button (Printer Settings or Driver Settings).
Step 2. Observe a browse window showing the default location where the configuration files
are saved. The location depends on the Operating System; e.g., for Windows 7,
C:\Program Data\ZXPS3\config.
Step 3. Select the desired file, and click the Open button. Note that prefixes P_ and D_
indicate printer settings and driver settings respectively.
Step 4. Your selected settings (Printer Settings or Driver Settings) will be restored.
48
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Tools
Dialog box for testing and communicating with the printer.
P1058486-002
Command to send to printer - Enter a printer command (all capitals without the leading
escape character) in the top edit box; e.g., MI MO, which will pick and eject one card.
Then click on the Execute button. Printer Status will show the status of the command.
Contact Zebra Technical Support for a complete list of the printer commands.
Print test card - Select the desired test card type from the dropdown menu: Standard,
Printer Parameters, and Encoder Parameters. Click on the Print button to print the
selected test card.
Cleaning - Select the desired cleaning to be performed from the dropdown menu: Printer
only or Magnetic encoder. Click on the Clean button to run the cleaning process.
Offset setting - Enter the Front and Back X and Y direction offsets, and click on the
Set Offsets button to set the offsets for printing the card.
Send file - This command will allow a .prn or .txt file to print.
-
The .prn file must be created with a Zebra printer driver using the same ribbon as
present in the printer.
The .txt file must contain firmware commands only with only one command per line.
The first line must only contain MASTER; the last line must only contain SLAVE.
49
Firmware Download
This option is used to install the ZXP Series 3 firmware, downloaded from the Zebra web site
at http://www.zebra.com under Drivers & Downloads. Ensure that you download the
correct firmware file for the printer model.
Important Do not turn off the power to the printer until the process is done and the OCP
displays READY. If the download process is interrupted, the printer will not operate.
Step 1. Download the firmware from Zebra web site ( http://www.zebra.com ), and save it to
a location you can easily find.
Step 2. In the Tools window, click on the Select File button.
Step 3. From the Browse window, find and select the firmware file (BIN file type) you
downloaded in step 1; and click on the Open button.
Step 4. Click on the Start Firmware Download button to install the firmware.
Step 5. Wait while the firmware downloads and installs, and then wait while the printer resets
and initializes.
Step 6. When the installation is complete, the Status field will display Firmware
Downloaded Successfully.
50
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Printing Preferences
Note The screen shots shown in this section are for a printer using the Ethernet interface.
The screens refer to the Network Card Printer. If you are using the USB interface, the
screens will refer to the USB Card Printer. If you are using a network driver on a server,
set the parameters from the Advanced Tab, Printing Defaults.
Access to Card Printing Preferences varies depending on your Operating System (OS); e.g.,
for Windows 7, select Start > Devices and Printers. Right click on the Zebra ZXP Card
Printer listing, then select Printing preferences.
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51
Printing options
-
Portrait
52
Landscape
Rotate 180o: Selection for rotating the image 180o. The options are None, Front,
Back, and Front & Back.
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Auto (default): This mode analyzes the image and optimizes the conversion
(diffusion, halftone, barcode, or text mode) automatically.
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53
Print.
Encode Only (use this when magnetic encoding is the only function desired,
printing will not occur).
- Auto detect start of image for half panel ribbons - Enabled only when a half-panel
ribbon is installed. Automatically detects the edge of the color image to be printed;
see Appendix D for setting the edge manually.
Single Feed options (refer to Appendix E for details on the single-card feed mode)
-
Card feeder: The printer will attempt to a pull a card from the Card Feeder. If the
Card Feeder is empty, the printer will generate an OUT OF CARDS error message.
Single feeder slot: For each print job, the printer will generate an INSERT CARD
message. Any cards in the Card Feeder will not be used.
- Auto feed: The printer will attempt to feed cards from Card Feeder first. If Card
Feeder is empty, the printer will generate an INSERT CARD message. No OUT OF
CARDS error message will be generated.
Ribbon type displays the type of ribbon installed in the printer. Tagged ribbons
(e.g., YMCKO) are detected and displayed automatically. Untagged ribbons (Black
Monochrome and White Monochrome) must be selected from the dropdown menu.
Note that the type of monochrome ribbon selected is critical -- white monochrome
ribbon will not print acceptably with Black Monochrome selected.
Depending on the printer model and ribbon combination selected, the Black Panel
Options and Overlay Varnish Options buttons are enabled; see Page 55 and
Page 61 respectively.
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P1058486-002
To set how the printer prints the black areas of color images, several selections must be made:
P1058486-002
Disable black extraction does not use the K panel for any part of the image. This
selection will have the effect of rendering all black images as YMC composite.
Print YMC composite and K black uses both the K panel and the Y, M, and C
panels to print the portions of the image that are identified as black. This selection will
result in a dark, black image; but the edges will be smooth (due to YMC printed under
the K), not the sharp edges typically desired for a barcode.
Print all black data uses only the K panel to print the portions of the image that are
identified as being black. Note that the areas that are identified as black are based on
the threshold selections made in the black level area in the black extraction from color
images area; see Page 57.
55
Zebra
Technologies
Option 2. Black graphics applies black extraction to areas of the image identified
as graphics primitives; e.g., lines, circles, rectangles, area fills, etc.
Option 3. Black color bitmaps applies black extraction to areas of the image identified
as monochrome bitmap data contained in a color bitmap image.
Option 4. Black monochrome bitmaps applies black extraction to areas of the image
identified as monochrome data in a bitmap; e.g., logos.
56
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Defined areas applies black extraction to areas of the image inside of the zones
specified in the Area manager.
Undefined areas applies black extraction to areas of the image outside of the
zones specified in the Area manager.
Black level: Every dot of a printed image has an RGB color value that ranges
from 0, 0, 0 (pure black) to 255, 255, 255 (pure white). The black level setting
allows the user to specify the threshold value for any given dot to be treated as black.
The maximum setting is R25, G25, B25.
57
Area manager: This option is enabled when either the Defined areas (extract inside the
zone) or the Undefined areas (extract outside the zone) radio button is selected.
Units: The Units selection sets the units to either inches or mm (millimeters). The
X-dimension, X-offset, Y-dimension, and Y-offset reflect these units.
58
, then click on
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However, this composite image appears as a dark shade of gray and not machine
readable. For example, a visually-black barcode printed with Y, M and C will not be
detectable by most barcode readers and is not a true Visible Black color.
The remedy for this is to extract the black. In other words, print the same text, graphics,
or barcode, using the K (black) panel, on top of the YMC barcode. (You can also choose
to print only in K, omitting YMC from that region.)
Depending on the application used to design the card layout, different elements of the card
image may be identified in different ways to the printer driver. The printer driver needs to
recognize four types of basic elements:
1. Black text
2. Black (monochrome) graphics -- lines, circles, rectangles, and area fills
3. Black (within) color bitmap images
4. Black monochrome bitmap images
These elements may not always be sent to the driver as expected. For example, a barcode may
be sent as black text, a series of black area fills, or a black monochrome bitmap. Results will
depend on the application used to create the card design. Another variable, again controlled by
the card design application, is the precedence (stacking order) of the various element types in
the event that one or more of them overlap.
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59
If the printer is set up to print both YMC and K on the same side, text, lines and pixels, area
fills and monochrome bitmaps, if (and only if) designated black by the application, can be
directed to the K panel. For that to happen, the graphic type in question has to be selected on
the Black Panel (K) tab. For text, lines and pixels, area fills and monochrome bitmaps the
designation black means just that (0, 0, 0). Near-black doesnt qualify.
In the Black Panel (K) tab, the element selection portion is straightforward simply
designate any or all of the four graphic types to be printed in K, either K alone, or over process
black (YMC).
Black extraction is quite different. It applies only to the fourth graphic type the color bitmap
image.To perform black extraction, the driver generates a K image by looking for black
features (pixels) in the color bitmap, that is, instances where all three YMC values are at, or
close to, the maximum (full intensity). Each such true-black or near-black instance generates a
corresponding cluster of black pixels in the extracted image, which will be printed with the
K (black) panel either on top of the YMC image, or replacing it entirely your choice.
A problem that can arise when K is extracted from an entire card image is over-emphasis of
every black cluster; e.g., dark hair in a portrait photo or scenic background. K overprinting in
such areas can be displeasing. To deal with this, set up exclusion zones within which no
extraction is performed. Six such areas are provided for on each side of the card,
independently. In the default state, all areas are null (0,0 offsets, and zero size).
There is a choice of black extraction within the defined areas or outside the defined areas; see
Print black with K panel: on page 57 for details.
60
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Select the overlay varnish type - Option selection for applying overlay varnish ribbon to a
card. Default setting is full edge-to-edge varnish.
There are various varnish options. A preview pane is shown for each selection.
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Selected area overlay varnish - Applies the overlay inside the area specified by the
user. When this option is selected, position the Left, Right, Top, and Bottom overlay
edges via the
buttons (circled above).
Selected area blank - Applies the overlay outside the area specified by the user. When
this option is selected, position the Left, Right, Top, and Bottom overlay edges via the
buttons (circled above).
Smartcard ISO - Does not apply overlay in the area of the ISO standard Smart
Card contacts.
Smartcard AFNOR - Does not apply overlay in the area of the AFNOR standard
Smart Card contacts. AFNOR stands for Agence Franaise de Normalisation, a
standardization organization based in France.
Magnetic Stripe - Does not apply overlay in the area of the ISO standard
Magnetic Stripe.
61
Job Log
The Job Log is a utility that builds a database of card transactions in the printers host
computer. The Job Log records the data encoded on the cards magnetic stripe, together with
date, time, and the printers serial number.
The data set can be uploaded at any time to a central archive, thus providing a means for
security officers to validate a card by comparing it with tamper-proof real data.
62
If the Create new log file each day box is unchecked, the data is saved to a log file
of your choice (Filename).
If the box is checked, the data is saved to log file ZXPLog with the days date; e.g.,
ZXPLog_2011_8_17.
In addition to the Filename, you may wish to enter a special field Separator Character.
The default field Separator Character is |.
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Log File Contents - The Log File Contents group selects the data to be logged in the file
you specified above. The data will be logged in the order displayed on the screen, each
field being separated by the character specified in the Logfile Definition, Separator.
Log File Contents selections include:
-
Time: Logs the time a which the card was sent to the printer in the HH:MM:SS
format. The 24-hour clock is used, so 13:00:00 = 1:00 pm, and 05:00:00 = 5:00 am.
Date: Logs the date the card was sent to the printer in the MM/DD/YYYY format.
Printer serial number: Logs the serial number of the printer that printed the card.
IP address: Logs the IP address of the PC that sent the card to the printer.
User name: Logs the username of the person submitting the card print job.
Spooler job number: Logs the number which the card print job was assigned in the
Windows print spooler.
Magnetic Track 1, 2, 3 Data: Logs the data sent to the printer to be encoded on the
cards magnetic stripe.
Static text: Adds to the record text in the box to the right, 16 characters maximum.
Note The location of the log files depends on the Operating System; e.g., for Windows 7,
C:\ProgramData\ZXPS3\ directory.
The Delete log files button deletes the log files.
The Save Job Log Settings button saves the Job Log settings.
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63
Image Control
Note Printed colors can appear different than displayed colors; the following controls
Intensity - increase or decrease the image intensity by moving the Black, Yellow,
Magenta, and Cyan slider bars left or right. This will change the overall lightness or
darkness of the image. Move the slider to the right (0 to 100) to increase the intensity
and to the left (0 to -100) to decrease the intensity. Note that color ribbon wrinkling
can be eliminated by reducing the intensity.
Use the Restore Defaults button to reset the settings to the driver defaults.
64
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Encoding Tab
The Encoding tab dialog box is for setting Magnetic Encoder parameters. This feature is not
enabled if the printer does not have the magnetic encoder option.
Enable macro processing - This option is used to set the encoding preamble and other
magnetic encoder parameters.
-
Start of Data - Beginning of the data string for the encoder. Note that Start of Data
characters must be immediately followed by a one-digit number representing desired
track where the data will be written. Use the normal Windows default fonts.
Advanced Settings - Click on the Advanced Settings button for additional encoding
options; for details, see Advanced Settings on page 67.
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Encoder Type - Select the type of encoder: ISO/JIS. Note that JIS is not implemented.
65
Track selection:
-
To read encoded data: Click on the checkboxes to select the desired track(s), click on
the Read button, and validate the data read.
To write data: Click on the checkboxes to select the desired track(s), enter the data to
be written, and click on the Encode button.
To eject the card: Click on the Eject Card button to eject the card.
The Restore Defaults button to reset the settings to the original values.
66
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Advanced Settings
Advanced Settings provides advanced configuration capabilities and tools to manage magnetic
encoder operation. This option is primarily used for Non-ISO encoding.
Track Settings:
-
Mode: Select ISO1, ISO2, ISO3, 3 bit, 4 bit, 5 bit, 6 bit, or 7 bit.
Start/Stop Character (For Non-ISO encoding only): Enter an ASCII value for the Start
and Stop characters.
Encoding Start Position (For Non-ISO encoding only): Enter the encoding start position
in millimeters (mm).
Character Parity (For Non-ISO encoding only): Choose the Character Parity you want to
work with -- No parity, Even parity, or Odd parity.
LRC Parity (For Non-ISO encoding only): Choose the LRC Parity you want to work
with -- No parity, Even parity, or Odd parity.
Click the Restore Defaults button to reset the settings to the original values.
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67
About Tab
This tab specifies the Printer Model, the Driver Version, and the Zebra Technologies
Corporation Copyright.
68
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5
Cleaning
Your Printer includes a simple cleaning system using Pre-Saturated Cleaning Cards provided.
The regular use of these cards will clean and maintain important parts of your printer that
cannot be reached: including Printhead, the Transport Rollers, and the Magnetic Encoder
Station (optional feature).
When to Clean
Clean the Printer when:
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5: Cleaning
Cleaning the System
How to Clean
Step 1. Place the printer power switch in the ON ( | ) position, and then press and hold the
Multi-Function Control Button for 5 seconds.
Step 2. When the cleaning cycle is initiated, the LCD message REMOVE RIBBON THEN
CLOSE LID will display.
Multi-Function
LCD Panel
Feeder Cleaning
Card
Card
Feeder
Cover
Multi-Function
Control Button
Path Cleaning
Card
Step 3. After the ribbon is removed and the lid is closed, the message EMPTY FEEDER
THEN CLOSE COVER will display.
Step 4. If the lid is opened and closed without removing the ribbon, the REMOVE RIBBON
THEN CLOSE LID message will remain.
Step 5. Once the ribbon is removed and the cover is closed, the firmware will eject any card
inside the printer. The message EJECTING CARD will display.
Step 6. The LCD will display FEED LONG CLEANING CARD. When the presence of the
cleaning card is sensed, the rollers will take the card into the printer.
Step 7. When the cleaning process is done, the printer will eject the cleaning card. If the card
sensor still senses the cleaning card, the message REMOVE LONG CLEANING
CARD will display.
Step 8. Once the long cleaning card is no longer sensed by the card exit sensor, the message
INSERT FEEDER CLEANING CARD will display. Open the feeder cover, and
insert the feeder cleaning card.
Step 9. When the feeder cleaning card has been sensed by the feeder card sensor, the
message CLOSE FEEDER COVER will display.
Step 10. When feeder cleaning is complete, the message REMOVE FEEDER CLEANING
CARD will display.
Step 11. After the card is removed, the LCD will display READY. You may now reload the
ribbon and cards and continue printing.
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5: Cleaning
Cleaning the Printhead
Caution Never use a sharp object to scrape deposits from the printhead. Permanent
damage to the printhead will result
Step 1. Place the printer power switch in the OFF (O) position.
Step 2. Open the printer lid by pressing the cover release button, and open the cover fully to
reveal the Printhead mounted on the inside of the cover.
Step 3. Clean the Printhead by moving an alcohol-moistened swab tip side-to-side across the
Printhead elements. Only use moderate force.
Step 4. Allow two to three minutes for the printhead to dry before placing the printer power
switch in the ON ( | ) position.
Step 5. To reorder swabs, refer to the Media List on the Windows Drivers and User
Documentation CD supplied with this printer.
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6
Troubleshooting
Introduction
The objective of troubleshooting is to relate a problem to an associated assembly or system
function, in order to most efficiently isolate and repair the problem. Typically, this involves
determining the failure symptom and then checking one or more possible causes of the failure.
In general, for a given failure symptom one or more possible causes are listed, with suggested
corrective action to take. These causes should be checked and corrective actions taken in the
order given; they are listed in order of likelihood and complexity.
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6: Troubleshooting
Troubleshooting Procedures
Troubleshooting Procedures
LCD Panel Warnings and Error Messages
The following tables show possible causes and solutions to symptoms related to improper
operation. Check the table when experiencing any loss of operation or print quality.
Description or Cause
Possible SolutionNote
CHECKING RIBBON
CLEAN PRINTER
CLOSE LID
ENCODING ERROR
FLASH ERROR
READING ERROR
Note:If the problem persists, contact Technical Support; see Worldwide Support on page 127.
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6: Troubleshooting
Troubleshooting Procedures
Description or Cause
Possible SolutionNote
CHECK RIBBON
COMMAND ERROR
COVER OPEN
LID OPEN
MECHANICAL ERROR
Note: If the problem persists, contact Technical Support; see Worldwide Support on page 127.
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6: Troubleshooting
Troubleshooting Procedures
Description or Cause
Possible SolutionNote
MECHANICAL ERROR
(continued)
OUT OF CARDS
Note: If the problem persists, contact Technical Support; see Worldwide Support on page 127.
76
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6: Troubleshooting
Troubleshooting Procedures
Description or Cause
Possible SolutionNote
OUT OF RIBBON
PARAMETERS ERROR
Note:If the problem persists, contact Technical Support; see Worldwide Support on page 127.
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6: Troubleshooting
Troubleshooting Procedures
78
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6: Troubleshooting
Troubleshooting Procedures
Possible Cause:
Solutions:
Possible Cause:
Solutions:
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Check that the protective cover was removed from the ribbon cartridge cleaning
roller. Refer to Loading Ribbon Cartridge on page 32.
79
6: Troubleshooting
Troubleshooting Procedures
Possible Cause:
Solutions:
Ensure that the ribbon is properly rolled onto the ribbon cores of the cartridge and that
there are no wrinkles in the ribbon.
Possible Cause:
Printhead is dirty.
Solutions:
Possible Cause:
Solutions:
Call Zebra Customer Service for Printhead replacement information; see Worldwide
Support on page 127.
Possible Cause:
Solutions:
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6: Troubleshooting
Troubleshooting Procedures
Possible Cause:
Solution:
Change ribbon cartridge, and print again. Refer to Loading Ribbon Cartridge on
page 32.
Possible Cause:
Cards may not meet specifications. Refer to Technical Specifications on page 85.
Solution:
Possible Cause:
Solution:
Possible Cause:
Solution:
Possible Cause:
Solution:
Adjust the print intensity/density. Refer to Image Control on page 64.
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81
6: Troubleshooting
Troubleshooting Procedures
Possible Cause:
Solution:
Check that the ribbon is properly rolled onto the ribbon cores of the cartridge, with
no wrinkles.
Replace ribbon cartridge, making sure it locks in place, and print again. Refer to
Loading Ribbon Cartridge on page 32.
Possible Cause:
Solution:
Possible Cause:
Cards may not meet specifications. Refer to Technical Specifications on page 85.
Solution:
Possible Cause:
Solution:
82
Clean the Rollers and the Printhead. Refer to Cleaning the System on page 69 and
Cleaning the Printhead on page 71 respectively.
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6: Troubleshooting
Troubleshooting Procedures
Example No printing
No printing on the card.
Possible Cause:
Solution:
Check for ribbon cartridge in the printer. Refer to Loading Ribbon Cartridge on
page 32.
Possible Cause:
Cards may not meet specifications. Refer to Technical Specifications on page 85.
Solution:
Possible Cause:
Solution:
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Call Service for Printhead repair or replacement information; see Worldwide Support
on page 127.
83
84
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7
Technical Specifications
Printer Specifications
Specifications are provided for reference and are based on printer tests using Zebra brand
consumables. Results may vary in actual application settings or when using other than
recommended Zebra supplies. Zebra recommends always qualifying any application with
thorough testing.
Standard Features
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7: Technical Specifications
Printer Specifications
Printing Specifications
Printing Throughput
Magnetic stripe encoder ISO 7811 (new and re-encoded, tracks 1,2, and 3, high
and low coercivity, stripe down, 30-mil card only
* Smart card contact station ISO 7816
* Combined MIFARE ISO 14443 (13.56 MHz) and ISO 7816 Contact Encoder
Specifications PC/SC and EMV level 1 certified (50-card capacity [30 mil]
external output hopper)
Encoding over USB and Ethernet
Optional Features
Communications Interfaces
Card Compatibility
NOTE: For optimum print quality and printer performance, use of Zebra genuine
supplies is recommended.
Card Thickness: 10-40 mil
Card Size: CR-80, ISO 7810 format, Type ID-1, 2.12 (54 mm) x 3.38 (86 mm)
Card Material: PVC and PVC composite
Smart Card Contact: ISO 7816-1,2,3,4
Smart Card Contactless: MIFARE ISO 14443A/B
Spot color/monochrome print image only is supported on < 20 mil card thickness
* Field upgradeable options
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7: Technical Specifications
Printer Specifications
Supplies Specifications
The ZXP Series 3 printer is designed to work only with Zebra True Colours ix Series,
ZXP Series 3 high-performance ribbons.
Zebra ix Series media-intelligent technology automatically detects and authenticates
the ribbon
Integrated cleaning roller included on each ribbon
Media Starter Kit (single-sided): 1 YMCKO ribbon, 200 30-mil PVC cards,
1 cleaning roll
Cleaning Kit: 4 print engine cleaning cards and 4 feeder cleaning cards, 1000 images
True Colours ix Series, ZXP Series 3 Ribbon options:
Standard Cartridge
Image Count
YMCKO
200
280
Ribbon Description
1/2 YMCKO
250
400
YMCKOK
265
230
KdO
500
700
KrO
500
700
Black Monochrome
1000
2000
Red Monochrome
1000
1700
Blue Monochrome
1000
1700
Gold Monochrome
1000
1600
Silver Monochrome
1000
1600
White Monochrome
850
1400
Preventative Maintenance
Zebra recommends cleaning the printer on a regular basis using standard Zebra printer
parts and cleaning supplies; see Section 5 for details.
Drivers Supported
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87
7: Technical Specifications
Printer Specifications
Electrical Specifications
Agency Approvals
Zebra ZXP Series 3 Card Printer complies with following applicable directives and
standards for the ITE: Residential, Commercial & Light Industry environments
For US/Canada/Mexico/Australia&NZ
-
For Europe:
- Applicable Directives and Supporting Standards:
2004/108/EC EMC Directive, EN55022:2010 Class A,
EN55024:2010, EN61000-3-2:2006+A2:2009,
EN61000-3-3:2008, 2006/95/EC LVD Directive,
EN60950-1:2006+A11:2009+A1:2010+A12:2011, CB Scheme
- RFID Enabled
Applicable Directives and Supporting Standards:
99/5/EC R&TTE Directive, EN 301 489-3 V1.4.1,
EN 300 330 V1.5.1
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7: Technical Specifications
ISO Standard Card Dimensions
2.125 0.002 in
(53.98 0.050 mm)
Radius
0.125 in
(3.18 mm)
3.375 0.010 in
(85.72 0.25 mm)
0.009 ~ 0.034 in
(0.23 ~ 0.84 mm)
1.124 in
(28.55 mm)
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7: Technical Specifications
Compliance Information
Compliance Information
FCC Compliance Statement
This device complies with Part 15 rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause
undesired operation.
This equipment has been tested and found to comply with the limits for Class A Digital
Devices, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the product manuals, may cause harmful interference
to radio communications. Operation of this equipment in a residential area is likely to cause
harmful interference, in which case the user will be required to correct the interference at his
own expense.
The user is cautioned that any changes or modifications not expressly approved by Zebra
Technologies could void the users authority to operate the equipment. To ensure compliance,
this printer must be used with Shielded Communication Cables.
Important
1. The radio must be installed with a minimum 20cm separation between the user and
the antenna.
2. The radio must not be co-located or used in simultaneous transmitting condition with
another radio.
3. The host system shall have a label to indicate that the system contains a certified
module. An example is Contains FCC ID : XXXXX , IC ID: YYYYY.
90
P1058486-002
7: Technical Specifications
Compliance Information
BE
FR
LT
SK
LI
BG
DE
LU
SI
NO
CY
GR
MT
ES
CH
CZ
HU
NL
SE
DK
IE
PL
GB
EE
IT
PT
Important Notice:
Operation in band 5150 5350 MHz shall be
restricted to indoor use.
Japanese Notification
Agncia Nacional
de Telecomunicaes
Este produto est homologado pela ANATEL, de acordo com os procedimentos regulamentados pela Resoluo 242/
2000, e atende aos requisitos tcnicos aplicados
Para maiores informaes, consulte o site da ANATEL www.anatel.gov.br
P1058486-002
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92
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APPENDIX A
Advanced Sharing
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93
A: Advanced Sharing
One-to-One
One-to-Many
Many-to-One Many-to-Many
1 Printer 1 Host
1 Host - Many
Printers
Multiple Hosts
(Drivers) One Printer
Multiple Hosts
(Drivers) Many Printers
Windows 8 (32-bit)
Yes
Yes
Yes
Yes
Yes
Windows 8 (64-bit)
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Server 2003
Yes
Yes
Yes
Yes
Yes
Windows 7 (64-bit)
Yes
Yes
Yes
Yes
Yes
Windows 7 (32-bit)
Yes
Yes
Yes
Yes
Yes
Vista (64-bit)
Yes
Vista (32-bit)
Yes
Windows XP
Yes
Yes
Yes
Yes
Yes
94
Printer
2
Pooling
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A: Advanced Sharing
Win 8 (64-bit)
Win 7 (32-bit)
Win 7 (64-bit)
Win XP
Yes
Yes
Yes
Windows 8 (32-bit)
Yes
Windows 8 (64-bit)
Yes
Yes
Yes
Yes
Yes
Server 2012
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Server 2003
Yes
Yes
Windows 7 (64-bit)
Yes
Windows 7 (32-bit)
Yes
Windows XP
(All Editions)
SP 2 and above
Yes
Yes
Yes
Yes
Yes
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95
A: Advanced Sharing
a.
b.
c.
d.
SSDP Discovery
Function discovery resource publication.
UPnP device hostDNS Client.
4. The services mentioned above should be running to ensure that the following network
settings are saved and take effect.
96
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A: Advanced Sharing
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A: Advanced Sharing
98
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A: Advanced Sharing
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A: Advanced Sharing
100
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A: Advanced Sharing
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A: Advanced Sharing
102
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Appendix B
Magnetic Encoder Option
Introduction
This section contains information on the additional operations of the ZXP Series 3 Card
Printer with an optional Magnetic Encoder.
This section covers:
Encoder Settings (Driver) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Media Loading Orientation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Magnetic Encoder Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Magnetic Encoding Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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104
104
104
105
103
Note Zebra-approved HiCo & LoCo PVC cards are available. (Reference ZXP Series 3 Card
104
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Each track can be encoded and decoded with ASCII characters in the standard default ISO
data formats:
Track
Density
(BPI)
Bits per
character
Character
parity
Length
(characters)
LRC
parity
Start
sentinel
End
sentinel
Start sentinel
offset
210
Odd
76
Even
75
Odd
37
Even
210
Odd
104
Even
The magnetic encoder can read or encode up to 3 tracks of digital information onto CR-80
cards incorporating a HiCo or LoCo magnetic stripe in the ISO 7811 format.
Encoding for the three tracks uses the ISO 7811 format.
Track 1 uses 210 BPI (bits per inch) encoding in the International Air Transport
Association (IATA) format of 79 alphanumeric characters, at 7 bits per character.
Track 2 uses 75 BPI encoding to store 40 numeric characters at 5 bits per character in
American Banking Association (ABA) format.
Track 3 uses 210 BPI encoding of 107 numeric characters at 5 bits per character in
THRIFT format.
The ISO data formats include a preamble (all zeros), a start character, data (7-bit or 5-bit as
specified by ISO), a stop character, and a longitudinal redundancy check (LRC) character. The
7-bit data format has 6 bits of encoded data and a parity bit. The 5-bit data format has 4 bits of
encoded data and a parity bit.
The ISO data formats include a data field separator (or delimiter) that allows parsing of the
encoded track data. An example of separate data fields would be the ABA data format
(Track 2) that includes a Primary Account Number (PAN) field and an account information
field (for expiration date, country code, etc.).
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106
P1058486-002
APPENDIX C
Smart Card Options
Introduction
This Appendix contains information on the additional operations of a Printer equipped with
one or more of the available Smart Card options
Smart Cards can have a built-in microcomputer and/or memory to store fingerprints, voice
recognition patterns, medical records, and other such data. All other printer operations remain
the same as the standard models.
This section covers:
Card Hopper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Contact Smart Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Contactless Smart Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Contact Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
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107
Card Hopper
The Card Hopper is positioned on the front of the Printer and receives the printed cards.
Step 1. Install the Card Hopper by inserting the four tabs on the hopper into the four slots on
the front of the Printer.
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109
110
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Contact Station
Smart Card Interface
When a command to the printer interface sends a card to the Smart Card Contact Station, the
printer connects the Smart Card Contact Station to the female DB-9 connector on the rear of
the printer.
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Pin
DB-9
C1 (VCC)
C6 (Vpp)
C2 (Reset)
C7 (I/O)
C3 (Clock)
C8 (RFU)
C4 (RFU)
C5 (GND)
111
112
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Appendix D
Half-Panel Ribbon
Operation
Introduction
Half-Panel YMCKO Color Ribbons are used if you do not need full color printing over the
entire surface of a card. These ribbons have half panels of YMC for ID pictures, logos, etc.,
for printing a 38mm wide window on the front of the card. The remaining panels are
full-size black resin and clear overlay so black text and protection can be applied over the
entire surface of the card. The position of the half panel is adjustable.
The command is HALF p1 where p1 sets the start position of the print window. The position
of the window is with respect to the leading edge of the card; i.e., the edge of card which exits
the printer first. To reset the driver, the command is simply HALF without the p1 parameter.
DIRECTION OF PRINT
Leading-Edge
of the Card
HALF 0
HALF 568
P1 = 0
P1 = 568
Parameters p1 ranges from -38 to 1024. Values below 0 will move the window off the leading
edge of the card, and values over 568 will move the window off the trailing edge of the card.
Note that 12 points = 1mm.
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114
a.
Select Start > Devices and Printers. Right click on the Zebra ZXP Card Printer
listing. Select Printing preferences > Card Setup.
b.
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c.
From the Black Panel Options dialog box, make the following selections
(arrows below).
d.
Click the OK button to close the Black Panel Options dialog box.
e.
115
116
a.
Select Start > Devices and Printers. Right click on the Zebra ZXP Card Printer
listing. Select Printer properties > Device Settings.
b.
Click the Tools button (arrow above). This will bring up the Tools dialog box.
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Step 4.
From the Tools dialog box, type the command in the Command to send to
printer field to position the print window on the card; e.g., HALF 0.
Type the
command
here ...
HALF 0
... then
click the
Execute
button.
b.
Click the Execute button. If successful the printer will respond with <ACK> in
the Printer Status field directly under the Command to send to printer field.
c.
d.
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118
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Appendix E
CardSense Single Card
Feed Mode
Introduction
For operating the ZXP Series 3 Card Printer in single card feed mode, the printer requires that
the operator install an optional CardSense Single Card Feed Kit.
In Single Card Feed Mode, the printer will only accept cards through the front slot, not from
the card feeder.
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119
Step 2.
Step 3.
Install the black roller. Place it between the blue clips just behind the card entry slot,
and press the roller straight down so it is fully seated.
Step 4.
While holding the roller down, turn power ON. You will hear a loud click as the
clips secure the roller.
Step 5.
At this point, let go of the roller, and then turn printer power OFF.
Step 6.
Open the Cleaning Cartridge. The new Cleaning Cartridge will contain a Cleaning
Roller with its protective wrapping.
New Cleaning
Roller with
Protective
Wrapping
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P1058486-002
Step 7.
Remove the Cleaning Roller from the Cleaning Cartridge, and then remove the
protective wrapper from the Cleaning Roller,
Step 8.
Place the Cleaning Roller in the Cartridge, and close the lid.
Step 9.
The Cleaning Cartridge is held in place by two clips. While gently squeezing the
clips inward, press the cartridge into place. It will seat with a click.
Step 10. Insert the Ribbon Cartridge with the cleaning roller facing down, so the gears on the
close the lid, the cleaning cartridge or the ribbon cartridge may be installed wrong.
Step 12. Place the printer power switch in the ON ( | ) position.
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121
Step 1.
Select the Single feeder slot from the Current Status dropdown menu (arrow above).
Step 2.
Important You can disable Single Feed Support and return to printing cards from the Card
Feeder. You do not have to remove the components of the Single Card Feed Kit in order to
operate in normal mode.
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P1058486-002
Cards are inserted one at a time into the slot on the front of the printer. Do not feed
more than one card at a time. Note that the card must be fully inserted before printer
turns on and accepts the card.
INSERT CARD
Step 2.
Step 3.
The printed card is ejected out through the same (input) slot.
Note If single-card feeding will be the normal mode of operation, you may select that
mode through the driver software. In single card feed mode, the card will not be printed until
the print job has been sent to the printer and the card to be printed has been inserted into the
single card feed slot
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123
124
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Appendix F
Enclosure Lock Option
Introduction
The Enclosure Lock Option can either be factory-installed or added as an upgrade.
This option ensures that only authorized personnel have physical access to the print media
(ribbon and cards). When locked, neither the Lid nor the Card Feeder Cover can be opened.
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Turn the key clockwise to unlock the printer. Note that when unlocked, the key cannot be
removed from the lock.
Turn the key counter-clockwise to lock the printer, then remove the key.
125
126
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Appendix G
Worldwide Support
For Technical Support or Repair Services, contact the appropriate facility listed below.
webform:www.zebra.com/repair
T: +1 877 ASK ZEBRA (877 275 9327)
E: repair@zebra.com
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127
G: Worldwide Support
Phone
Arabic
+971 (0)46058220
zebraCareUAE@zebra.com
Dutch
ZebraCareBNL@zebra.com
(UK)
zebraCareUK@zebra.com
(Sweden)
zebraCareUK@zebra.com
(South Africa)
zebracareSA@zebra.com
French
+33 (0) 1 53 48 12 74
zebraCareFR@zebra.com
German
zebraCareDE@zebra.com
Hebrew
ZebraCareIL@zebra.com
Italian
ZebraCareIT@zebra.com
Polish
zebraCarePL@zebra.com
Russian
ZebraCareRU@zebra.com
Spanish
zebraCareES@zebra.com
Turkish
zebraCareTR@zebra.com
English
128
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G: Worldwide Support
zebracareDE@zebra.com
+33 (0) 1 53 48 12 74
zebracareFR@zebra.com
zebracareUK@zebra.com
support_dxb@emitac.ae
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G: Worldwide Support
Zebra Website
http://www.zebra.com
km.zebra.com (Knowledge Base)
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