Job Description - Front Desk Officer

Grade Assistant Manager

Location At any Axis Bank Branch across the country
Job Description:
Front Desk Officer - FDO is one of the integral positions in the Branch Operations Team. The FDO
conducts outbound marketing calls and scouts for new leads and referrals to generate business. An
FDO is also responsible for sales of third-party products (Life Insurance - LI, General Insurance - GI,
Mutual Funds - MF, Debit/ Credit Cards, etc. to the existing customer base. An FDO is responsible for
lead generation for Current Account and Savings Account - CASA to new customers and deepening of
account balances for existing customers. The sales and marketing activities need to be done mainly
from the branch itself.
An FDO is primarily responsible for timely processing of bank transactions like funds transfer,
Cheques, Opening of Accounts, reconciliation of office accounts, ensuring timely resolution of
customer queries and improving customer service levels.
He/ She ensures compliance to the bank's rules - internal guidelines, processes and procedures. He/
She is responsible for improving the Internal Audit Operational Efficiency score of the branch by
timely completion of assigned tasks on continuous basis. He/ She is involved in protecting bank's
property as per safety norms and ensuring ethical conduct in ordinary course of business.
An FDO is also provided with internal certifications in the areas of enhancing Knowledge about
Bank's Products, Finacle system, Processes and Regulatory norms like Know Your Customer, Anti
Money Laundering - AML, etc.
He/ She should be open to relocation as the job is transferable in nature.

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Key Result Areas:

1. To build New To Bank - NTB customer book for current account and Savings Account
2. To deepen the customer relations for mapped book of Current accounts and Savings Accounts
3. Sales of Investment Products - IPG and Other Products
4. To improve the levels of customer service
5. To ensure resolution of registered customer complaints
6. To adhere to the laid down compliance norms on an on-going basis
7. To ensure reconciled office accounts on a continuous basis
8. To process transactions through finacle and non-finacle systems efficiently and enhance individual
productivity
9. To adhere to the process laid out as per 'Lean Axis' initiative.
10. To be at desired competency levels as identified for their role, tested through internal
certifications.
Key Relationships:
All Customers and Branch Staff
Competencies Required:

Sales and Marketing skills

Multi -Tasking Skills
Process Oriented
Attention to Detail
Customer Service Orientation
Ability to work under pressure
Computer Skills - MS Office

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