M3UA link fault

Troubleshooting
HW Fault

HW fault

SCTP link Fault

Alarm

Check IP Bearer
(Ping test)

OK

Trace SCTP message

Error at Peer End

Yes
No

Contact Peer End

Check M3UA Data

Configuration

Correct

Contact Huawei
For Support

Incorrect

Troubleshooting
Data Configuration

Fix IP Bearer

Check Fault happens

No

M3UA Destination
Inaccessible

Yes

M3UA Route
Unavailable

Yes

M3UA link Fault

No

Check M3UA Data

Configuration

Correct

Incorrect
Troubleshooting
Data Configuration

Yes
M3UA link Fault Handling

M3UA Destination
Inaccessible

Contact Huawei
For Support

M3UA Link Congestion

ALM-1809 M3UA Link Congestion

Description
Attribute
Parameters
Impact on the System
Possible Causes
Procedure
Related Information

Description

This alarm is generated when the SCTP layer reports the congestion indication to the
M3UA layer because a large number of messages are sent from the M3UA layer, making
the proportion of the messages to be sent in the buffer at the SCTP layer to the buffer
capacity exceeds the congestion start threshold.
This alarm is cleared when the proportion of the messages to be sent in the buffer at the
SCTP layer to the buffer capacity is lower than the congestion end threshold.
You can set the congestion start threshold (the Congestion start threshold parameter)
and the congestion end threshold (the Congestion end threshold parameter) by running
ADD M3LNK (used to add an M3UA link) or MOD M3LNK (used to modify an
M3UA link). By default, the congestion start threshold and congestion end threshold are
80% and 40% respectively.

Attribute
Alarm
ID

Alarm
Severity

Auto Clear

1809

Major

Yes
This alarm is automatically cleared when the ratio of the number of messages
to be sent in the buffer at the SCTP layer to the buffer capacity falls below
the congestion end threshold.

Parameters
Name

Meaning

Module Type

Indicates the type of the module corresponding to the link for which the
alarm is generated.

Rack No.

Indicates the rack that houses the module corresponding to the link.

Subrack No.

Indicates the subrack that houses the module corresponding to the link.

Slot No.

Indicates the slot that houses the module corresponding to the link.

Location No.

Indicates the location of the module corresponding to the link.

Module No.

Indicates the module number of the module corresponding to the link.

M3UA Link Name

Indicates the name of the link.

Local IP1/IP2

Indicates the local IP address of the link. The address 255.255.255.255

indicates an invalid IP address.

Local Port

Indicates the local port number of the link.

Peer IP1/IP2

Indicates the peer IP address of the link. The address 255.255.255.255

indicates an invalid IP address.

Peer Port

Indicates the peer port number of the link.

Congestion
Threshold

Indicates the congestion start threshold of the link.

Congestion End
Threshold

Indicates the congestion end threshold of the link.

Impact on the System

The service messages sent over the M3UA link might get lost, resulting in call loss.

Possible Causes

Links in a link set work in load sharing mode and certain links in the link set become
faulty. Therefore, the other links are overloaded.
The congestion start threshold or congestion end threshold of the M3UA links is set to a
small value.
Links in a link set work in active/standby mode. As a result, only one link carries service
messages, and thus is overloaded.
Links in a link set work in load sharing mode, and the setting of the link selection mask
of the link set is improper. Thus, the traffic is unevenly distributed to the links in the link
set.
Links in a link set work in load sharing mode, and the setting of the link priority is
improper. Thus, the traffic is unevenly distributed to the links in the link set.
The link set consists of a small number of links but carries a large amount of traffic.

Procedure
Check Whether Faults Occur on the M3UA Links

1. Check whether ALM-1811 M3UA Link Fault is generated.

Yes => Step 2

No => Step 3

2. Rectify the link faults by referring to the handling procedure of ALM-1811 M3UA Link
Fault. Check whether the alarm is cleared.

Yes => The handling procedure is complete.

No => Step 3

Check the Congestion Start Threshold and Congestion End Threshold of the M3UA Link
3. Based on the alarm parameter M3UA Link Name, run LST M3LNK to query the
congestion start threshold and congestion end threshold of the link and the link set to
which the link belongs.
4. Check whether the congestion start threshold (obtained in step 3) is lower than the
default threshold or the congestion end threshold (obtained in step 3) is higher than the
default threshold.

Yes => Step 5

No => Step 6

5. Based on the alarm parameter M3UA Link Name, run MOD M3LNK to change the
congestion start threshold and congestion end threshold of the link to the default
values. Check whether the alarm is cleared.

Yes => The handling procedure is complete.

No => Step 6

Check Whether the Links in the Link Set Work in Active/standby Mode
6. Run LST M3LKS to query the traffic mode and link selection mask of the M3UA link set
determined by step 3 and the number of links in the link set. Check whether Traffic
mode is set to Override.

Yes => Step 7

No => Step 10

7. Check with the peer end whether Traffic mode of the link set can be changed to
Loadshare.

Yes => Step 8

No => Step 9

8. Run RMV M3LNK to delete the M3UA links in the link set,RMV M3RT to delete the
M3UA routes in the link set, and RMV M3LKS to delete the link set. Run ADD M3LKS
with Traffic mode set to Loadshare and Link selection mask set to B1111 to reconfigure
the M3UA link set. Then, run ADD M3RT to add the deleted M3UA routes and ADD
M3LNK to add the deleted M3UA links. Then, check whether the alarm is cleared.
NOTE:

The previous operations cause link interruption and thus affect services. You are
advised to perform the operations when the traffic is light.

Yes => The handling procedure is complete.

No => Step 12

9. When the traffic is light, check whether the alarm is cleared.

Yes => The handling procedure is complete.

No => Step 15

Check the Setting of the Link Selection Mask of the M3UA Link Set
10. Check whether the link selection mask obtained in step 6 is B1111.

Yes => Step 12

No => Step 11

11. Run MOD M3LKS to change the link selection mask of the link set to B1111. Then, check
whether the alarm is cleared.

Yes => The handling procedure is complete.

No => Step 12

Check the Priorities of the M3UA Links

12. Run LST M3LNK to check whether the links in the M3UA link set determined in step 3
have the same priority.

Yes => Step 14

No => Step 13

13. Run MOD M3LNK to change the priority of the M3UA links determined in step 10 to the
same value, and then check whether the alarm is cleared.

Yes => The handling procedure is complete.

No => Step 14

Check the Number of Links in the M3UA Link Set

14. Run ADD M3LNK to add M3UA links directed to the peer office. The added links must
belong to the same link set as the congested link and the link set must contain 2, 4, 8 or
16 links. Thus, the load of the congested link can be reduced. Then, check whether the
alarm is cleared.

Yes => The handling procedure is complete.

No => Step 15

15. Contact Huawei technical support engineers.

Related Information
ALM-1811 M3UA Link Fault
Parent topic: GU-HLR-FE

Huawei Proprietary and Confidential

Copyright Huawei Technologies Co., Ltd.

ALM-1831 M3UA Link Overload

Description
Attribute
Parameters
Impact on the System
Possible Causes
Procedure
Related Information

Description
The alarm is generated when the outgoing or receiving load on the M3UA link exceeds the value
of Load start threshold. Load start threshold can be set by running ADD M3LNK and
modified by running MOD M3LNK. By default, Load start threshold is set to 40%.
The alarm is cleared when the outgoing or receiving load on the M3UA link falls below the
value of Load end threshold. Load end threshold can be set by running ADD M3LNK and
modified by running MOD M3LNK. By default, Load end threshold is set to 20%.

Attribute
Alarm
ID

Alarm
Severity

Auto Clear

1831

Major

Yes
The alarm is automatically cleared when the outgoing or receiving load on
the M3UA link falls below the value of Load end threshold.

Parameters
Name

Meaning

Module Type

It specifies the type of the module for which the alarm is generated.

Rack No.

It specifies the rack number of the module for which the alarm is generated.

Subrack No.

It specifies the subrack number of the module for which the alarm is generated.

Slot No.

It specifies the slot number of the module for which the alarm is generated.

Location No.

It specifies the location number of the module for which the alarm is

generated.
Module No.

It specifies the number of the module where the M3UA link resides.

Link Name

It specifies the name of the M3UA link.

Local IP1/IP2

It specifies the local IP address of the M3UA link for which the alarm is
generated.

Local Port

It specifies the local port number of the M3UA link for which the alarm is
generated.

Peer IP1/IP2

It specifies the peer IP address of the M3UA link for which the alarm is
generated.

Peer Port

It specifies the peer port number of the M3UA link for which the alarm is
generated.

Receiving load

It specifies the receiving load of the M3UA link.

Outgoing load

It specifies the outgoing load of the M3UA link.

Overload start
threshold

It specifies the threshold at which the overload is started. ALM-1831 M3UA

Link Overload is generated when the load of the M3UA link exceeds the
threshold.

Overload end
threshold

It specifies the threshold at which the overload is stopped. ALM-1831 M3UA

Link Overload is cleared when the load of the M3UA link falls below the
threshold.

Impact on the System

The speed of sending messages over the link may be affected and certain messages may be
discarded. Consequently, call loss may occur.

Possible Causes

The values of Load start threshold and Load end threshold are configured improperly.
Links in a link 5set are faulty.
The load on a link set is not distributed evenly among all the links in the link set.
As the traffic increases, the load on a link exceeds the threshold.
The transmission quality on the network is poor.

Procedure
1. Run LST M3LNK to query the information about the link, and then check whether Load
start threshold or Load end threshold is set to a value lower than the default value.

The default value of Load start threshold is 40%, and the default value of Load
end threshold is 20%.

Yes => Step 2

No => Step 3

2. Run MOD M3LNK to change Load start threshold and Load end threshold to reasonable
values, and then check whether the alarm is cleared.

Yes => End

No => Step 3

3. Based on the value of Link name contained in the alarm information, run LST M3LNK to
query the link set to which the link belongs. Then, run LST M3LNK to query the names of
all the links in the link set. Check whether ALM-1811 M3UA Link Fault is generated for
these links.

Yes => Step 4

No => Step 5

4. Rectify the fault by following the alarm handling procedure given in ALM-1811 M3UA
Link Fault. Then, check whether ALM-1831 M3UA Link Overload is cleared.

Yes => End

No => Step 5

5. Log in to the Performance Management System, choose Function Subset > Signaling
and Interfaces, right-click M3UA Signaling Link Measurement, and choose Query.
6. Under Measurement Unit/Entity, select Send Load. Then, click Submit. In the displayed
interface, you can view the value of Send Load.
7. Based on the link set name obtained in Step 3, run LST M3LKS to query the traffic mode
of the link set.

If the traffic mode is Loadshare, go to Step 8.

If the traffic mode is Override, go to Step 10.

8. Check whether the outgoing load on links is balanced based on the performance
measurement result obtained in 6.

Send Load indicates the outgoing load on a link. The outgoing load on links is
balanced if the difference between the values of Send Load of every two links is
smaller than 2%.

Yes => Step 10

No => Step 9

9. Run MOD M3LKS to modify the link selection mask, and then check whether the alarm
is cleared.

Yes => End

No => Step 10

10. Check whether the value of Link Load of each link obtained in 6 exceeds the threshold.

Yes => Step 11

No => Step 12

11. If the load on links exceeds the threshold, contact the peer end to add links (working in
load-sharing mode or active/standby mode) or link sets (working in active/standby
mode). After links or link sets are added, check whether the alarm is cleared. (If there is
any problem in link expansion, contact Huawei technical support engineers.)

Yes => End

No => Step 12

12. Based on the value of Link name contained in the alarm information, check whether
ALM-1768 M3UA Link Transmission Quality is generated.

Yes => Step 13

No => Step 14

13. Rectify the fault by following the alarm handling procedure given in ALM-1768 M3UA
Link Transmission Quality. Then, check whether ALM-1831 M3UA Link Overload is
cleared.

Yes => End

No => Step 14

14. Contact Huawei technical support engineers.

Related Information
ALM-1811 M3UA Link Fault
ALM-1768 M3UA Link Transmission Quality
Parent topic: GU-HLR-FE

Huawei Proprietary and Confidential

Copyright Huawei Technologies Co., Ltd.