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TECHNICAL ASPECT

I. Introduction
This aspect discusses the necessary calculations for the smooth operation of the
travel agency to be established. IT also determines the necessary machinery,
equipment, and supplies needed in the operation of the business. The selection of
proper location as well as floor layout will be discussed in this aspect.
The estimation of the project cost of the business will be include and as well as
the quantity and quality of labor to be hired.
Furthermore, this aspect will help us to evaluate our resources effectively. It will
enable us to maximize the use of our assets and capitals to generate the highest
possible income for the continuous capital build up to be used in rendering services.

II. Objectives of the Study


The objectives of this portion of the feasibility study are stated below:
1. To define the service offered to the public and its significance
2. To determine the estimated cost of materials, equipment, supplies, and
other pre-operating expenses
3. To show the plant location and its layout
4. To determine the exact location of the plant
5. To discuss the procedure in availing the services offered by the agency

III. Major Assumptions in the Study

Ticket selling will be much faster, effective, and efficient because of a new
software program being used.

Even without their personal appearance, prospective clients can acquire our
services through our website wherein information and schedule of flights and
certain order forms will be include and presented.

Profit will rise when future advertisement and daily operations are followed and
done carefully.

When it comes to issuing passports, clients can already claim their passport
after 5-10 working days.

The proposed business will have 12 months of preparation before the start of
the operation.

Prices of certain machineries and equipment will soon increase in value.

The location of the site is clearly visible from the road and pretty accessible for
prospective clients.

For the clients and employees health, proper waste disposal should be
observed.

IV. Product
Service is the main product of our business Safe and Sound Travel Agency will
cater the needs of both corporate and other leisure travellers. We handle international
and domestic ticketing, visa assistance, and passport documentation.

The focus of our business, SSafe and Sound Travel Agency, is on ticketing.
Tickets are not considered as prouct of the company since the airline companies, in
which the agency works as an intermediary only, issue them. Like any other travel
agency, we will act as a middleman and only takes commission and mark ups from all
services we offer. For example, our service regarding reservations for flight whether it is
international or domestic is done through Computerized Reservation System (CRS).

V. Operations
Safe & Sound Travel Agency is focused primarily on ticketing. First, in order to be
able to issue those tickets the business must submit a letter of application to the airline
companies that they are dealing with, this is done through fax machine. If the airline
companies sent a letter of acceptance, the business can now be able to get the tickets
that will be issued depending on the reservation and the quantity of customers, which
can be determined from past sales.
Technology makes things easier and faster. Instead of going to an airline
company to apply for an agent, the business will just have to fax it. Through that,
obviously saves time, effort and money. For reservation purposes, rather than going to
the agency, the client can transact trough phones or the use of the computer which is
more convenient and also consumes lesser time though going directly to the agency is
much more formal. Technology is not limited to machines and equipment only. Public
mass transportation, such as Light Rail Transit also, helps especially on processing and
rendering services.

Automated Reservation
In the field of automation, the airlines have developed computer software system
that provides instant information of flights schedules, class for service and pricing in
addition to hotel accommodations and other services.
These software systems are commonly known as Computerized Reservation
System (CRS). A CRS enables the travel agent who is on-line or connected to the
system, to access all the information through a computer reservation terminal and
allows the agent make remote reservations on airlines by filling in the correct
information in the designated format for a specific airline or supplier of service
appearing in the menu of the software package.

Operational Procedures
A travel agency must be well acquainted with the operational procedures for
domestic ticket selling, international ticket selling, and passport processing.
Domestic ticket selling the operational procedures for domestic ticket selling
are as follows:
1. Client fills out reservation slip: his name, destination, birth date of child or
infant or senior citizen, data of flights, telephone number, preferred time,
etc.
2. Reservation officers look for the available flight through the use of CRS.
Clients choose his desirable time of flight and give price of ticket.
3. If client agrees to purchase the ticket reservation officer processes ticket.
4. Ticket is given to client after giving full payment.

International ticket selling the procedures for international ticket selling are as
follow:
1. Customers fill out reservation slip.
2. Reservation officer looks for available date and time of flight and the
Airlines routing in that destination.
3. Reservation officer calls the consolidated travel agency to ask the price of
the ticket. After the necessary adjustment of price, the reservation officer
tells it to the client.
4. If the client agrees, the reservation officer reserves his name in the CRS.
The reservation having confirmed, the client presents the necessary legal
requirements plus his payment.
5. The reservation officer tells the client the date and time he will get his
ticket.
Passporting the following are the procedures for passporting:
1. The client fills out the application form attaching to it 4 pieces of his
passport picture and then pays the processing fee.
2. The clients personal appearance at the Department of Foreign Affairs
(DFA) is scheduled.
3. The client will claim his passport within 8-15 working days after his
appearance at the DFA.

International and Domestic package tour and Hotel accommodation the


following are the procedures for international and domestic package tour and hotel
accommodation:
1. The client chooses the desired place to go in the list tourist spots accepting
reservation.
2. After the client has chosen the desired place, the reservation officers compute
the package tour and the hotel accommodation, including airplane. Then the
reservation officer faxes the purchase order to the point of destination of the
client.
3. The client receives the airplane ticket and the reservation order after his
payment.

VI. Production Schedule


Time Table
Stages involve in establishing a travel agency would include project planning,
business registration, canvassing of machineries and equipment, engineering or
renovating structure and modification of the building, delivery and installation of
machineries, hiring of employees, selecting suppliers, trial run, promotion and finally the
start of the normal operation.
For Safe & Sound Travel Agency, the researchers assumed 12 months time
span for the business to be fully prepared for the public. The planning of the project will
be started on January and assumed to be finish on December. According to travel

agencies, November to January and April to May are their peak season because there
are lots of travellers who come in and out of the country during this period.
Chart 3.1 Gantt Chart

Business Registration
Canvassing
Engineering Structure
Delivery and Installation
Hiring of Employees and Selecting of
Suppliers
Trial Run and Promotion

Chart 3.1 shows the production schedule before the Safe & Sound Travel
Agency starts its normal operation.

1. Project Planning (January 1 March 31)


Conducting surveys, interpretation of data gathered, finding best site for business
and what products to produce.
2. Business Registration (April 1 May 31)
Completion and submission of all necessary requirements needed to get a
business license and permit of the firm.
3. Canvassing (June 1 June 30)
Canvassing of machineries and equipment needed.

December

November

October

September

August

July

June

May

April

March

February

January

Planning

4. Engineering Structure (July 1 August 31)


Renovating the business location and building.
5. Delivery and Installation of Machineries, Equipment, and Furniture and
Fixtures (September 1 September 30)
6. Hiring of Employees and Selecting of Suppliers (October 1 October 31)
7. Trial Run and Promotion (November 1 December 31)
8. Start Of Operation (January 1)

VII. Office Equipment


Machinery and Equipment
Machinery and
Image

Qty

Unit Price

Total Price

Computer

P 24,500.00

P 73,500.00

Printer

7,299.00

7,299.00

Equipment

Telephone

995.00

1,990.00

Fax Machine

4,950.00

4,950.00

Television

11,150.00

11,150.00

Air Conditioner

1,3798.00

27,596.00

1,698.00

1,698.00

Water
Dispenser

Refrigerator

7,695.00

7,695.00

Mini Vault

1,499.00

1,499.00

999.95

1,999.90

16

P 84,583.95

P 139,376.90

Emergency
Light

Total
Sources: Abenson Appliances, SM Appliance Center

Safe & Sound Travel Agency will purchase a motor vehicle to lessen the expense
on transportation. It will be used when a respective agent goes to agencies like
Department of Foreign Affairs and other establishments to render the services we are
offering to our customers. The estimated cost of the motor vehicle is P 50,000.00 and
has an estimated useful life of 10 years.

Furniture and Fixtures


Furniture and

Qty
Image

Unit Price

Total Price

Fixtures

Table

P 2,250.00

P 4,500.00

Clerical Chair

789.75

3,159.00

899.00

2,697.00

7,348.00

7,348.00

Customers
chair

Bench

Filing Cabinet

2,998.00

5,996.00

Total

12

P 21,274.75

P 23,700.00

Office Supplies
Supplies

Quantity

Price

Bond Paper

2 reams

P 357.00

Folder

12

46.25

Description
Used for printing and business
correspondents
Used to keep the files in order
This is a white 14x19 envelope
with the name and logo of the

Envelope

20

100.00

company printed on the upper left


corner. This is where the
purchased ticket is placed.

Bond Paper
with Letterhead

Stapler

Bond paper with company


2 reams

450.00

letterhead used for making


business letters
Used to fasten paper and other

169.50

280.00

Used to hold adhesive tape

Adhesive Tape

80.00

For sealing purposes

Paper Clips

1 box

75.00

Used for filing papers

Log Book

128.00

Used for recording transactions.

Adhesive Tape
Holder

materials together

For writing purposes to fill up


Ballpen

150.00

application form, reservation slip,


signing and recording.
For writing purposes to fill up

Pencil

60.00

application form, reservation slip,


signing and recording

Stamp pad

150.00

Used for finger printing.


For writing purposes to fill up

Marker

350.00

application form, reservation slip,


signing and recording

Official Receipt

400.00

Garbage Can

500.00

3299.70

1500.00

Fluorescent
Lamp
Decorations
Total

Source: National Bookstore

P 8095.45

Used as an evidence of
transaction
Where waste like papers and
plastic are to be placed
Used for lighting the place
Used for making a pleasant
working place

VIII. Office Location


The proponents of the project decided to strategically place the agency General
Romulo Street, Araneta Center, Cubao, Quezon City, Philippines. We chose this place
because Cubao is known for its commercial area and at its heart is the well-known
Araneta Center. The Araneta Center is already a major transport hub, with almost a
million of people passing by the area every day. We see it as an advantage that the
building itself is situated at a known avenue where it is also identified as one of the
financial and business core in the Metropolitan area.
Figure 3.1 Location Map

IX. Office Layout


Safe and Sound Travel Agency will be renting a commercial space near our
target market along Cubao, Quezon City. It will subject to renovation to be appropriate
in the management standard operation.

The business shall occupy an area of 54 sq. meters. The project shall have only
one office unit that should be lease. The biggest area is given to the receiving area
because it is where our clients make their reservation or transact other business. They
must be able to sit in a relaxed manner while waiting for their turn to transact business
with us. The other area is allocated for operations like accounting affairs, adjacent to
which is the managers office.

Figure 3.2 Safe & Sound Travel Agencys Interior Front View Design

Figure 3.3 Safe & Sound Travel Agencys Floor Plan

X. Company Logo

Our company logo is made up of:

A circle bordering the logo itself that represents security and assurance for the
customers, which is the primary reason why we come up with the company
name;
A figure inside the circle which represents the primary service being rendered by
the firm, and;

Earth colors to inform prospective customers that the company is offering


services for local and international travels.

XI. Buildings and Facilities


Our office is located on the ground floor Manila COD I.T. Building General
Romulo Street Araneta Center, Cubao, Quezon City, Philippines.
Figure 3.4 Front View of Office Building

XII. Utilities
Our travel agency office is equipped with electricity and machine needed for
transacting business. Meralco will provide supply for the electricity, PLDT for the
telecommunication services, and Maynilad for water supply.

XIII. Waste Disposal


Each and every one of us in the business is responsible for the cleanliness and
orderliness of our office as Filipino citizens. It is a duty incumbent upon us to be
disciplined in the proper disposal of garbage.
Since one of the objectives of our business is to promote tourism, we have to set
an image of cleanliness and environment consciousness, so that our clients will believe
that the Philippines is a clean and beautiful country to visit and be in.

It will be an office policy to recycle used paper and to dispose of old newspapers,
magazines and pamphlets. Old things will be recycled, sold or disposed. Garbage shall
be collected every day at a fix time.
We will see to it that every one of our employees has a health certificate, and that
our business has the necessary sanitary permits from the city government, which will
carry out a sanitary inspection of our office.
Everyone in the office must be healthy, and all our garbage will be disposed
properly.
Garbage truck passes and collects trashes along Ortigas Avenue twice a week
every Monday and Thursday about 8:00 in the morning. The janitor is responsible for
disposing the office garbage.

XIV. Labor Requirement


In an agency limited number of employees is needed. One of the best assets a
company must have is the competent employee that will run and operate the business.
In a travel agency, it is essential to hire clerks, with a good personal relationship since
the front-liners are the one facing the clients. It is vital for them to accommodating so
that the clients will keep coming back to our company.
We will also hire on-call employees. On-call employees are those who render
their service upon call. We will hire on-call computer technicians and electricians.
There will be also an on-call accountant who will visit twice a month to perform
his responsibility in the company.

Also, we will hire the buildings janitor as our part-time utility man. He will clean
our office every other day after office hour.
The security guard of the Metrobank building where our office is located will also
serve as our guard.
Employees will be given proper orientation and direction regarding the
objective of the business and for the employee to know what to be done.

XV. Project Cost


Safe and Sound Travel Agency needs to fulfill necessary requirements for
business permit; to purchase office equipment and office supplies; to pay its utilities
expense; to advertise in order to be known by the public; to pay monthly rentals; and to
pay taxes and licenses before it start the operation. The company should allocate
certain amount for these expenditures.

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