Software Product Quality

and Compliance

Increasing cost of software quality

International Journal of Computers 2011
Software product companies are in a squeeze regarding cost of
product quality. Rapid release cycles, rapidly changing technology,
globalization and product fragmentation are taking a toll on the
cost of quality.
Quality is a key differentiator for product retention. 37% of the time
and effort is spent in ensuring and maintaining software product
quality. Ensuring quality requires non-core yet critical skills, on
demand and in an unplanned manner.

The challenges with ensuring high quality software

Insistent demand for raising the bar on product quality under the pressure of
rapidly increasing product complexity
Delivering software complying with various standards and platforms, quickly
in a highly competitive market
High cost of maintaining product quality hampered by increased cost of
testing resources
Lack of automated and efficient processes
Management of variability in test capacity due to random requirements

With more than 200 software products

Core Components

and platforms successfully tested across

Tools / Frameworks

various target platforms and business

verticals HCL has put together the best
of software testing engineering services.

ASSET - Transition framework

PMSmart - SDLC project
management tool
aRKmedes - Knowledge
management tool

T2ID - HCL training organization

Test Automation Framework (TAF)
SCRUTINY (Rapid regression
testing framework)

Testing Infrastructure: Fixed, on-demand labs, performance engineering CoE

Full life cycle of comprehensive functional and non-functional testing
services (more details on next page)

HCL Value Proposition

Improving product quality

Reducing cost of quality

On-demand catalog based test

services

Service Components

Service Components

Service Components

Integration testing under a standard

methodology
Defect analytics including code coverage
analysis
Model based testing and combinatorial
testing
Frameworks and components for
different phases

Key Metrics
Customer found defect [CFD]: 20%
Critical customer cases: 10%
Average regression defects by 10%

Components for testing Scrutiny/

Model2Test
Testbed and test case audits for
optimization
Mature end-to-end processes with
frameworks
Test automation and readymade test
cases

Key Metrics
Tester vs developer ratio: 15%
Optimize test bed needs by 20%
Incoming CFDs: 20%

Ready pool of resources for non-core skills

Catalog of services for quick provisioning
Processes for rapid team ramp up & ramp
down
Localization/ Internationalization,
multi-platform compatibility, app
certification, compatibility

Key Metrics
Investment in non-core service: 15%
Provisioning and de-provisioning time: 20%
Time to market: 20%

Full Life cycle Testing Services Spread

HCL software testing services encompass various types of testing across the entire product testing life cycle.
Domain Expertise
Core testing horizontal services
Consulting

Enterprise Software

implementing standardization
and best practices.

Consumer Software

Executing
Executing various kinds and levels
of tests based on strategy with
metrics based measurement.
Optimizing
Conducting defects analysis,
code improvement and
automation in alignment with
business outcomes.

Internet Properties
Vertical Products
Security Products
Mobile Applications

Case Studies
Software technology
Reducing overall cost of testing across product lines without impacting time-to-market and quality while managing variance in
requirements.
20+ products tested across businesses including consumer, enterprise, online and mobile
15-25% cost reduction across the board

Aerospace software
Removing defects (coding standard), optimizing resources and containing cost of testing by early detection of defects leveraging
CQMP.
Coding standard defects reduced by 84% and overall defects reduced by 74%

Telecom software
Reduce regression cycle time, optimize resources and contain the cost of testing.
Test team handles three times more test cases as compared to previous releases
The test team delivered 20 cycles saving ~2 weeks per test cycle

Hello, I'm from HCL's Engineering and R&D Services. We enable technology led organizations to go to market
with innovative products and solutions. We partner with our customers in building world class products and
creating associated solution delivery ecosystems to help bring market leadership. We develop engineering
products, solutions and platforms across Aerospace and Defense, Automotive, Consumer Electronics, Software,
Online, Industrial Manufacturing, Medical Devices, Networking & Telecom, Office Automation, Semiconductor
and Servers & Storage for our customers.