AGENDA PUBLIC SEMINAR (JAKARTA)

JANUARI
13-15 BSC Master Class ............................................................. 01
15-16 Building Service Culture .................................................. 02
20-21 HR Strategy & Scorecard ................................................. 03
22-23 Individual Performance Management System ................ 04
FEBRUARI
5-6
BSC For Holding Company .............................................. 05
10-11 Competency Based Recruitment & Selection ................. 06
12-13 People Development @ Work ........................................ 07
26-27 Conduct Training Needs Analysis & Design Training ....... 08
20
Certied Strategy Execution Professional (CSEP)........... 09
MARET
3-4
Organization Development .............................................. 10
6
Certied HR Program Executive (CHRPE) ........................ 11
17-19 Certied Professional Talent Management (CPTM)........ 12
24-25 SPEx2 for Line Manager .................................................. 13
25-26 Service Level Agreement (SLA)
Improving Horizontal Alignment & Performance ........... 14

30-31
APRIL
7-8
7-8 &
9
14-15
14-15

7 Strategic tools in strategy formulation ...................... 15

Strategy & Initiative Management Oce (SIMO).......... 16
Business Digital ............................................................. 17
Certied Sales Management (CSM)............................... 18

21-22
28-29

Strategic Corporate Culture &

Change Management ................................................... 19
Career Path & Succession Planning .............................. 20
HR for Non HR ............................................................... 21

MEI
7
12-13
19-20
19-20 &
26-28
19-21
21-22

Employee Engagement : Tools Strategy .........................22

Coaching, Counseling & Mentoring .............................. 23
Job Design & Workload Analysis ................................... 24
Certied Training Designer and
Delivery Professional ( TD2P) ........................................ 25
Process Management Excellence (PMX)........................ 26
Man Power Planning ..................................................... 27

AGENDA PUBLIC SEMINAR (JAKARTA)

MEI
26-27 Job Evaluation & Reward ................................................... 28
28-29 BSC Implementation Journey ............................................. 29
JUNI
4-5
4-6
5
17-18
24-25
JULI
1-2
7-8
9-10

Individual Performance Management System ................... 04

Sales&Marketing Boot Camp ............................................. 30
Certied HR Program Executive (CHRPE) ........................... 11
Investing in HR ................................................................... 31
Service Level Agreement (SLA)
Improving Horizontal Alignment & Performance ............... 14

HR Strategy & Scorecard .................................................... 03

Job Evaluation & Reward .................................................... 28
The Leaderhip Challenge: Five
Practices of Exemplary Leadership .................................... 37
28-29 People Development @ Work ............................................ 07

AGUSTUS
5-6
Job Design & Workload Analysis ........................................ 24
7
Certied HR Program Executive Platinum (CHRPE Platinum).. 34
11-12 Conduct Training Needs Analysis &
Design Training ..................................................................... 08
11-13 BSC Master Class .................................................................. 01
19-21 Certied Professional Talent Management (CPTM)............. 12
24-25 Career Path & Succession Planning ..................................... 20
25-26
E-Learning Development Series .......................................... 35
1-2 Sept
28
Certied Strategy Execution Professional (CSEP)................. 09
SEPTEMBER
8-9
Strategy & Initiative Management Oce (SIMO)................ 16
15-16 Certied Sales Management (CSM)..................................... 11
21-22
17-18 Coaching, Counseling & Mentoring ..................................... 23
28
Employee Engagement : Tools & Strategy .......................... 22
29-30 7 Strategic Tools in Strategy Formulation ........................... 15

AGENDA PUBLIC SEMINAR (JAKARTA)

OKTOBER
1-2
Individual Performance Management System ................. 04
7-8
SPEx2 for Line Manager .................................................... 13
9
Certied HR Program Executive (CHRPE) ...........................19
20-21 Conduct Training Needs Analysis & Design Training ......... 08
27-28 Competency Based Recruitment & Selection ................... 06
NOVEMBER
3-4
Service Level Agreement (SLA) Improving
Horizontal ......................................................................... 14
9-10
Job Design & Workload Analysis ...................................... 24
12-14 Sales & Marketing Boot Camp ......................................... 30
17-18 HR for Non HR .................................................................. 21
24-25 & Certied Training Designer
1-2 Dec and Delivery Professional ( TD2P) .................................... 25

DESEMBER
8-9
BSC For Holding Company ................................................. 05
16-17 Investing in HR .................................................................... 31

AGENDA PUBLIC SEMINAR (MEDAN)

JANUARI
8-9
Eective Performance Appraisal ......................................... 32
23
Time Management - Get Organized for Peak Performance 39
FEBRUARI
16
Managing Task & Team for Supervisor............................... 40
25-27 Certied Assessor Training .................................................. 33
MARET
3-4
Conducting Training Needs Analysis & Design Training ...... 08
12-13 Building Service Culture ...................................................... 02
18
Sharpen Your Negotiation Skill............................................ 41
APRIL
8-9
Certied HR Program Executive (CHRPE) ........................... 11
21
Finance for Non Finance .................................................... 43
MEI
4-5
Job Design & Workload Analysis......................................... 24
19-20 BSC Evolution: From measurement to Strategy -intoPerformance Execution Excellence (SPEx2) ..................... 36

26 -27 Customer Service Excellence & Managing Complaints...... 44

JUNI
17-19

Certied Training Designer and

Delivery Professional ( TD2P) ............................................ 25
25-26 Train The Trainer ............................................................... 38

JULI
1-2
7

People Development @ Work .......................................... 07

Business Ethic .................................................................... 49

AGUSTUS
11-12 Man Power Planning ......................................................... 27
21
Problem Solving & Decision Making (PSDM) .................... 47
SEPTEMBER
3-4
Strategic Corporate Culture & Change Management ....... 19
Ring Of Sales ..................................................................... 48
7-8
17-18 Employee Enggagement : Tools & Strategy ....................... 22

AGENDA PUBLIC SEMINAR (MEDAN)

OKTOBER
9
Power of Communication - Inuence and Persuasion........ 50
27-29 Certied Talent Management Professional (CPTM) ..........12
NOVEMBER
10-11 Process Management Excellence ....................................... 26
24-25 Job Design & Workload analysis ........................................ 24
27
Interpersonal Skills to Build Relationship .......................... 51
DESEMBER
10-11 Service Level Agreement (SLA)
Improving Horizontal Alignment & Performance .............. 14
18
Conict Management - Get Along in The Workplace ......... 46

AGENDA
PUBLIC
(BATAM)
// BATAM : 17-18
FebruariSEMINAR
2015
JANUARI
13-15 Certied Assessor Training ................................................. 33
22
Time Management - Get Organized for Peak Performance. 39

JULI
15-16 Man Power Planning ........................................................... 27
8
Business Ethic ..................................................................... 49

FEBRUARI
17-18 Building Service Culture ....................................................... 02
17
Managing Task & Team for Supervisor................................. 40

AGUSTUS
18
Employee Enggagement : Tools & Strategy ........................ 22

MARET
10-11 Certied HR Program Executive (CHRPE) ............................ 11

SEPTEMBER
16-17 Strategic Corporate Culture & Change Management ........ 19
8-9
Ring of Sales ....................................................................... 48

APRIL
16-17 Job Design & Workload analysis .......................................... 24

OKTOBER
21-23 Certied Professional Talent Management (CPTM) ............ 12

MEI
11-12 BSC Evolution : From measurement to Strategy -intoPerformance Execution Excellence (SPEx2) ........................36
27
Customer Service Excellence & Managing Complaints ....... 44

NOVEMBER
17-18 Process Management Excellence ........................................ 26

JUNI
10-12 Certied Training Designer & Delivery Professional ( TD2P) 25

DESEMBER
8-9
Job Design & Workload analysis ......................................... 24
17
Conict Management - Get Along in The Workplace......... 46

AGENDA PUBLIC SEMINAR (SURABAYA)

JANUARI
13-14 Conduct Training Needs Analysis & Design Training ........... 08
27-28 Individual Performance Management System .................... 04
FEBRUARI
6
Certied HR Program Executive (CHRPE)............................. 11
MARET
3-4
BSC Evolution : From measurement to Strategy -intoPerformance Execution Excellence (SPEx2) ....................... 36
24-26 Certied Professional Talent Management ........................ 12
APRIL
14-15 Competency Based Recruitment & Selection...................... 06
22-23 Customer Service Excellence & Managing Complaints......... 44
MEI
5-6
Coaching, Counseling & Mentoring .................................... 23
11-12 Job Design & Workload analysis.......................................... 24

JUNI
8
Managing Task & Team for Supervisor ................................ 40
JULI
27-28 Train the Trainer ................................................................. 38
AGUSTUS
7
Certied Strategy Execution Professional .......................... 09
SEPTEMBER
9-10 HR Strategy & Scorecard .................................................... 03
OKTOBER
21-22 Career Path & Succession Planning .................................... 20
NOVEMBER
9-10 Individual Performance Management System ................... 04
DESEMBER
1-3
Certied Assessor Training ................................................. 33

AGENDA PUBLIC SEMINAR (MAKASAR)

JANUARI
8-9
HR Strategy & Scorecard ................................................. 03
19
Developing Your Training Program.................................. 52
FEBRUARI
3
Managing Task and Team for Supervisor......................... 40
12-13 BSC Evolution : From measurement to Strategy -intoPerformance Execution Excellence (SPEx2)..................... 36
MARET
5
Certied HR Program Executive (CHRPE) ........................ 11
24
Administration and Filing Skill ......................................... 42
APRIL
21-22
27
MEI
7-8

Strategy & initiative management oce ........................ 16

Leaders Roles to Engage Employee ..................................45
Customer Services Excellence Managing Complaints......44

18-19

Coaching Counseling & Mentoring ...................................... 23

JUNI
4-6
16

Sales & Marketing Boot Camp ........................................... 30

Managing Task and Team for Supervisor ........................... 40

JULI
2
7-8

Conict management - Get Along in The Work Place.......... 46

People Development@work ............................................... 7

AGUSTUS
3
Sharpen Your Negotiation Skill ............................................. 41
25-26 Career Path & Succession Planning ...................................... 20
SEPTEMBER
4
Ring of Sales ......................................................................... 48
15
Employee Engagement : Tools & Strategy ........................... 22

AGENDA PUBLIC SEMINAR (MAKASAR)

OKTOBER
8-9
Competency Based Recruitment & Selection ................... 6
20-21 Customer Service Excellence & Managing Complaints..... 44
NOVEMBER
3
Interpersonal Skills to build relationship .......................... 51
DESEMBER
3-4
Job Design & Workload analysis........................................ 24
7
Time management Get organized for peak
performance .................................................................... 39

JAKARTA : 13-15 Januari 2015 | 11-13 Agustus 2015

1
Strategy
Formulation

BSC MASTER CLASS

TUJUAN

66% dari 1,221 perusahaan yang di survei di dunia telah menggunakan Balanced Scorecard sebagai alat
manajemen strategi dan kinerja. Namun, banyak dari perusahaan-perusahaan yang SALAH mengimplementasi BSC hanya sebagai alat pengukuran kinerja. Program BSC Master Class Training dirancang baik untuk
pemula dalam pengetahuan BSC maupun mereka yang sudah mengimplementasikan BSC. Program ini
memberikan pengetahuan komprehensif mencakup 5 chapter dalam siklus pengelolaan strategi berbasis
BSC sebagai alat pengelolaan strategi serta kinerja.

AGENDA

Hari 1:
Sesi A: Penyelarasan Visi, Misi, Destinasi, Strategi dan BSC
Sesi B: Pemetaan Strategi, Value Proposition, KPIs, CSFs, Inisiatif, Charters.
Hari 2:
Sesi C: Penurunan BSC Perusahaan ke Divisi, Divisi ke Unit Kerja & Individu
Sesi D: Pernyelarasan Vertical, Horizontal, Tools untuk Sinergi Korporat dan Sinergi Unit Kerja
Hari 3:
Sesi E: Operasionalisasi BSC: Prioritasi Action Plan, Budgetting, Enterprisse Initiative Management
Sesi F: Risk Management dan Chance Management dalam BSC
Public Seminar | 01

5
Monitoring
and
Realigning

Executive
Commitment
to
Become
SPEX2

4
Operational
Execution

PARTICIPANT TAKEAWAY

2
Strategy
Mapping

3
Organization
Alignment

JAKARTA : 15-16 Januari 2015 // MEDAN : 12-13 Maret 2015 // BATAM : 17-18 Februari 2015

BUILDING SERVICE CULTURE

OBJECTIVE:
Understand the importance of developing an excellent service culture to support the companys operations.
Understand the requirements to build a high service culture.
Develop moment of truth mapping in improving service culture in the organization.
Learn from world-class companies on developing service culture

PARTICIPANT TAKEAWAY

AGENDA
INTRODUCTION: WHY SERVICE CULTURE?
The need for customer service
Understanding customer service (and its
stereotypes)
Three rings of customers perceived value on our
services and products
Dening your customers
HOW TO BUILD A HIGH SERVICE CULTURE COMPANY:
12 CYLINDER MODEL
Public Seminar | 02

HOW TO CREATE A SERVICE CULTURE IN YOUR

COMPANY
Moments of truth mapping
Group discussion & presentation
LEARNING FROM WORLD-CLASS COMPANIES IN
DEVELOPING SERVICE CULTURE

Services Culture
Culture Survey Tools

MAKASAR : 8-9 Januari 2015 // JAKARTA : 20-21 Januari 2015 | 1-2 Juli 2015 // SURABAYA : 9-10 September 2015

HR STRATEGY & SCORECARD

TUJUAN

Memahami kebutuhan untuk sistem organisasi kinerja tinggi di era baru

Mampu melakukan mengembangkan Balanced Scorecard untuk fungsi HR yang berkaitan erat dengan strategi tingkat korporasi
Memahami langkah-langkah dalam mengimplementasi HR Scorecard.

AGENDA
Hari 1:

Konsep dan Kesadaran

Empat Peran HR modern
Studi Kasus Perusahaan HR kelas dunia
Best Practice kompetensi SDM profesional
3 Jenis HR Scorecard :
- Stakeholder driven
- Financial driven
- Readiness Human Capital
6 Langkah dalam membangun HR Scorecard
Kamus KPI HR

Public Seminar | 03

Hari 2:

BSC Development
Studi kasus dalam pengembangan HR Scorecard
Mengembangkan pusat pembelajaran strategi dan scorecard
Hubungan HR Scorecard dan Manajemen Kinerja Individu
Membuat HR Scorecard dapat diaplikasikan : roadmap dan otomasi

JAKARTA : 22-23 Januari 2015 | 4-5 Juni 2015 |1-2 Oktober 2015 // SURABAYA : 27-28 Januari 2015 | 9-10 November 2015

INDIVIDUAL PERFORMANCE MANAGEMENT SYSTEM

OBJECTIVE
Memahami pentingnya pengelolaan kinerja individu yang selaras dengan strategi organisasi
Memahami siklus pengelolaan kinerja
Mengembangkan kemampuan merencanakan kinerja individu yang efektif dan selaras dengan strategi organisasi
Mengembangkan kemampuan mengelola dan mengevaluasi kinerja individu yang efektif
Memahami hambatan dalam pengelolaan kinerja yang efektif.

AGENDA

Hari 1.
- Tiga langkah dalam menyelaraskan strategi KPI Organisasi dengan KPI
Individu
- Tiga langkah dalam Performance Management Cycle: Planning,
Managing, Evaluating
- Prasyarat infrastruktur dalam menyediakan Performance Management
System
- Kerangka kerja: Menyelaraskan strategi perusahaan, KPIs untuk
keberhasilan kinerja departemen dan individual
- Empat langkah dalam Cascading Company
Public Seminar | 04

Hari 2.
- Memilih KPIs yang sesuai : menyeimbangkan kegiatan dan keperluan
- Empat langkah mengembangkan Individual Scorecards
- Dua kategori dalam penilaian individu : Kinerja dan Kompetensi
- Mengembangkan KPIs Individu dalam Altius Scorecards
- Proses dan Teknik dalam Calibrating Performance
- Contoh Individual PMS Templates
- PMS standard pengoperasian kerangka kinerja
- Menghubungkan tim dan kinerja individu dengan Compensation
Benets
- Tiga manfaat : untuk Kinerja, Kompetensi, dan Pengalaman

JAKARTA : 5-6 Februari 2015 | 8-9 Desember 2015

BSC FOR HOLDING COMPANY

TUJUAN
Pembentukan perusahaan holding atau korporasi yang membawahi beberapa anak perusahaan menjadi trend di Indonesia dengan harapan
penambahan nilai melalui parenting advantage dan esiensi serta manfaat perpajakan
Dengan pengalaman GML Performance Consulting membantu berbagai perusahaan holding, workshop ini akan memberikan pemahaman komprehensif tentang parenting advantage, dan bagaimana Balanced Scorecard, sabagai alat strategy and performance management, telah diimplementasikan secara sukses untuk menghidupkan parenting advantage secara riil. Praktisi bisnis yang telah menjalankan perusahaan holding akan membagi
pengalaman tentang keberhasilan dan tantangan yang mereka hadapi

AGENDA
Hari 1

Evolution in Corporate Level Strategies : From 1920 - 2000

Characteristics of 3 Parenting Advantages in Holding Company
Dening your Parenting Advantage Statements
About Holding Company Balanced Scorecard (BSC)
Best Practices of Holding Company Synergy in 4 areas
International and Indonesian Case Studies

Public Seminar | 05

Hari 2

Three Types of Holding Company BSC

Best Practices in Using BSC to Govern Business Unit Performance
BSC Cascading Process from Holding to Business and Functional Units
Strategic Dashboard Management Systems in Holding Company
Integrated Blueprint in Managing Strategy, Performance, and
Budgeting in Holding and Business Units
International and Indonesian Case Studies

JAKARTA : 10-11 Februari 2015 | 27-28 Oktober 2015 // MAKASAR : 8-9 Oktober 2015 // SURABAYA : 14-15 April 2015

COMPETENCY BASED RECRUITMENT & SELECTION

TUJUAN

memahami latar belakang rekruitment dan seleksi, dan hal-hal yang berkaitan dengan proses
pelaksanaannya
memahami teknik implementasi competency based interview
memahami assessment center sebagai metode mengukur kopetensi

AGENDA
Day 1

Memahami isu-isu terpenting dalam perkembangan HR

Memahami tantangan-tantangan HR ke depan
Proses dalam rekrutasi dan seleksi
Mengembangkan kriteria dari kompetensi untuk proses
seleksi
Metoda dalam mendesain prol kompetensi

Public Seminar | 06

Day 2

Ruang lingkup dalam rekrutmen

Tools di dalam melakukan seleksi secara umum
Tools seleksi berdasarkan kompetensi
Interview Berbasis Kompetensi (CBI)
Assessment Center
E-Recruitment and Selection

JAKARTA : 12-13 Februari 2015 | 28-29 Juli 2015 // MEDAN : 1-2 Juli 2015 // MAKASAR : 7-8 Juli 2015

PEOPLE DEVELOPMENT @ WORK

TUJUAN

Membedakan peran sebagai seorang Leader dan sebagai Manager, serta mengidentikasi kelebihan dan kelemahan
dalam menjalankan kedua peran ini.
Mengelola kinerja di antara anggota tim dengan menetapkan target dan mengkomunikasikannya secara efektif.
Menerapkan prinsip-prinsip kepemimpinan yang proaktif untuk mengembangkan tim.
Menjalankan peran dalam meningkatkan Employee Engagement dan mengelola perubahan.

AGENDA

Peran anda sebagai Leader dan Manajer

- Perbedaan peran sebagai Leader dan Manager
- Penilaian diri mengenai prol gaya leadership anda
- Memetakan kekuatan dan kelemahan gaya leadership anda
Peran anda didalam Mengelola Kinerja
- Menetapkan target yang disepakati
- Mengkomunikasikan target secara efektif
Peran anda didalam Pengembangan Tim
- Tantangan didalam melakukan pengembangan tim
- Perubahan organisasi di era turbulensi
- 4 Prinsip menjadi pemimpin yang proaktif

Public Seminar | 07

Buku Winning
of HR

- Memetakan tim anda

- Alternatif pengembangan bagi tim anda
Peran anda didalam menciptakan Employee Engagement
- Pentingnya Engagement
- Peran HR dan Manajer didalam Engagement
- Model & Elemen kunci dalam Engagement
- Penilaian diri dalam survei Engagement
Peran anda didalam mengelola perubahan
- Perubahan yang terjadi dilingkungan kerja
- 4 Phase perubahan dan reaksi karyawan

MEDAN : 3-4 Maret 2015 // JAKARTA : 26-27 Februari 2015 | 11-12 August 2015 | 20-21 Oktober 2015 // SURABAYA : 13-14 Januari 2015

CONDUCT TRAINING NEEDS ANALYSIS & DESIGN TRAINING

TUJUAN

Memahami berbagai metode untuk menganalisis kebutuhan pelatihan.

Melakukan langkah-langkah Training Needs Analysis secara sistematis.
Mengembangkan dan mempresentasikan laporan Training Needs Analysis.
Mengevaluasi efektitas pelatihan berdasarkan sikap, pengetahuan, perilaku, dan peningkatan
pencapaian sasaran organisasi.
Mendesain kurikulum pelatihan berdasarkan kebutuhan analisis pelatihan dan pengembangan
organisasi.

AGENDA

Organisasi Pembelajar
Peran SDM Saat Ini
Proses Analisis Kebutuhan Pelatihan
- Langkah 1: Surveillance
- Langkah 2: Investigation
- Langkah 3: Analysis
- Langkah 4: Training Design
- Langkah 5: Reporting

Public Seminar | 08

Evaluasi Pelatihan
- Level 1: Reaksi
- Level 2: Pengetahuan
- Level 3: Perilaku
- Level 4: Pencapaian sasaran dan ROI
Training Design
- Mengembangkan Struktur dan Isi Pelatihan
- Menggunakan Studi Kasus dan Role Play

JAKARTA : 20 Februari 2015 | 28 Agustus 2015 // SURABAYA : 7 Agustus 2015

CERTIFIED STRATEGY EXECUTION

PROFESSIONAL(CSEP)

16 Half Days of learning, 10 Practitioner Facilitator, 1 Exam

TUJUAN

Program Sertikasi ini adalah program Manajemen Strategi yang terlengkap dan terhandal di Asia.
Selain teori dasar, program ini berfokus pada ilmu-ilmu baru dalam Eksekusi Strategi menggunakan
BSC dan integrasi terhadap 10 konsep manajemen terpopuler di abad 21. Dengan mengikuti program
ini maka peserta akan :
Memahami konsep secara menyeluruh, perencanaan, pengelolaan, penganggaran dan tool yang
spesik yang digunakan untuk melakukan eksekusi strategi.
Membangun dan mengasah keahlian secara lebih mendalam dalam mengeksekusi strategi menggunakan BSC yang dapat diterapkan di dalam organisasi Anda.
Mengembangkan dan mengintegrasikan inisatif yang berdampak besar dengan Sistem BSC : Malcolm
Baldrige, EVA, ABC, CRM, ISO, CSR, Six Sigma, Change Management, GCG dan Blue Ocean.
Dapatkan sertikasi dari lembaga internasional yang prestisius QPR Finlandia dan GML Performance
Consulting.
Berkontribusilah dalam menemukan kembali strategi pertumbuhan organisasi Anda.

Public Seminar | 09

PARTICIPANT TAKEAWAY

JAKARTA : 3-4 Maret 2015

ORGANIZATION DEVELOPMENT

Diagnosing & Developing solutions for your Organization Health & Sickness
TUJUAN

1. Memahami karakteristik desain High Performance Organization (HPO)

2. Memberikan panduan dan metode untuk melakukan diagnosa pada level organisasi,
level group/unit dan pada level individual
3. Memberikan panduan dan metode untuk menentukan dan mendesain intervensi proses
dan restrukturisasi yang efektif
4. Memberikan metode untuk mengevaluasi efektivitas program intervensi

AGENDA

Hari 1.
Konsep Efektitas Organisasi
Overview mengenai Organizational Diagnosis
Pedoman (guidelines) dan Metode/Tools untuk melakukan diagnosa
kesehatan organisasi pada:
- Level Organisasi
- Level Unit/Group dan
- Level Individual
Melakukan intervensi yang efektif

Public Seminar | 10

Hari 2.
Metode Intervensi Process
- Process Management Cycle
Metode Intervensi Struktur Organisasi
- Tipe Struktur Organisasi
- Diferensiasi vs Intervensi
Job Design
Post Intervention : Menganalisa keberhasilan pelaksanaan program

JAKARTA : 6 Maret 2015 | 5 Juni 2015 | 9 Oktober 2015 // SURABAYA : 6 Februari 2015 // MAKASAR : 5 Maret 2015 // BATAM : 10-11Maret 2015 //
MEDAN : 8-9 April 2015

GML CERTIFIED HUMAN RESOURCES

PROGRAM EXECUTIVE (CHRPE)
TUJUAN

Selama mengikuti 8 hari penuh kursus HR, anda akan memahami dan mengembangkan fungsi HR. Kami juga membagikan tips praktis di dalam menjalankan
fungsi HR berdasarkan pengalaman para praktisi HR.

MENGAPA ANDA HARUS MENGHADIRI KURSUS INI

Materi kursus terdiri dari 70% praktek dan hanya 30% teori. Kursus difasilitasi
oleh konsultan profesional, yang telah menyelesaikan lebih dari 250 proyek kerja
di Asia dan dibawakan oleh Direktur & para praktisi HR yang berasal dari
perusahaan berskala dunia.

AGENDA

HR Planning
Organization Design
HR Recruitment
HR Performance Management

Public Seminar | 11

HR Development
HR Career & Succession
HR Retention
Change Management

PARTICIPANT
TAKEAWAY

JAKARTA : 17-19 Maret 2015 | 19-21 Agustus 2015 // SURABAYA : 24-26 Maret 2015 // BATAM : 21-23 Oktober 2015 // MEDAN : 27-29 Oktober 2015

CERTIFIED PROFESSIONAL TALENT

MANAGEMENT (CPTM)
OBJECTIVES:

Understand the concept of Talent Management and its benets for your organization.
Understand the processes and tools in implementing a holistic Talent Management system: From
Recruitment to Retention.
Develop the skills in implementing the Talent Management Systems in order to sustain, attract and engage
your key talents for organization growth.
Demonstrate the skills in the nal exam to obtain certication.

AGENDA

Overview on Sustainable successful Company

Dening Talent Management
Roles on Talent
Issues in Talent Management
Talent Management Process I :
- Attract and Select Talent
- Facilitate Onboarding
Public Seminar | 12

Talent Management Process II :

- Identifying and Assessing Talent
- Develop and Deploy Talent
Talent Management Process III :
- Engage and Retain Talent
Talent Management Automation System
Final Exam

PARTICIPANT
TAKEAWAY

JAKARTA : 24-25 Maret 2015 | 7-8 Oktober 2015

STRATEGY -and- PERFORMANCE EXECUTION

EXCELLENCE (SPEx2) FOR LINE MANAGERS
OBJECTIVES

Understand the ve phases in SPEx2 framework.

Understand the roles of CEO and line managers in strategy execution.
Develop the required competencies to become strong strategy executors.

AGENDA
Day 1

Strategy Execution Challenges in Indonesia: GML Research

Five Phases in Strategy and Performance Execution Excellence
(SPEx2)
Roles of CEO
Five Competencies of Line Managers in Implementing SPEx2
Competency 1. Thinking Beyond the Horizon
Competency 2. Communication and Inuencing

Public Seminar | 13

Day 2

Review of Five Competencies of Line Managers in Implementing

SPEx2
Competency 3. Planning and Organization
Competency 4. Making Things Happen
Competency 5. Engaging Talents
Personal Assessment Tools and Action Planning

JAKARTA : 25-26 Maret 2015 | 24-25 Juni 2015 | 3-4 November 2015 // MEDAN : 10-11 Desember 2015

SERVICE LEVEL AGREEMENT (SLA)

IMPROVING HORIZONTAL ALIGNMENT & PERFORMANCE

OBJECTIVES
To understand the importance and benet of Service Level Agreement in organization.
To develop capabilities in establishing Service Level Agreement.
To develop capabilities in determining SLA based performance indicator.
AGENDA
Day1
Service in business.
Service Level Agreement
Service Based Costing
Case studies.

Public Seminar | 14

Day 2
Formulating SLA
Developing SLA
Maintaining SLA
Case studies.
Using SLA as Performance Measurement.
Case studies.

JAKARTA : 30-31 Maret 2015 | 29-30 September 2015

7 STRATEGIC TOOLS IN STRATEGY FORMULATION

TUJUAN
Dengan berkembangnya kesadaran organisasi akan pentingnya eksekusi strategi, banyak organisasi mulai menanamkan kompetensi yang
berhubungan dengan proses eksekusi kepada manajer-manajernya. Namun tetap perlu disadari bahwa eksekusi yang baik juga tergantung dari
ketepatan strategi yang akan diimplementasikan. Tidak ada strategi yang benar atau salah, namun proses penyusunan strategi bisa benar atau
salah. Dengan memahami ketujuh perangkat formulasi strategi ini akan membantu organisasi dalam menyusun strategi yang benar.

AGENDA
Hari 1
- External and Internal Analysis Blueprint: From SWOT to TOWS Mapping
and Scoring
- Porters Value Proposition Mapping
- Blue Ocean Strategy Canvassing
Hari 2
- Customer Relationship Mapping
- Dupont Analysis
- Anso Matrix
- BCG and GE Matrix
Public Seminar | 15

JAKARTA : 7-8 April 2015 | 8-9 September 2015 // MAKASSAR : 21-22 April 2015

STRATEGY & INITIATIVE MANAGEMENT OFFICE (SIMO)

TUJUAN

Banyak organisasi hari ini memiliki divisi Renstra (perencanaan Strategi). Namun perencanaan strategis tidaklah cukup. Organisasi yang berorientasi
kepada Strategic Execution perlu memiliki Strategic Management Ocer yang berperan merencanakan dan juga memonitor implementasi strategi.
Konsep ini telah diimplementasi oleh berbagai klien GML & menghasilkan transformasi yang sangat mendasar. Workshop SIMO akan membahas
struktur, proses, peran dan kompetensi SIMO yang mendalam pada : Perencanaan strategi, Manajemen kinerja perusahaan, Manajemen inisiatif
dan Manajemen perubahan.

AGENDA
Hari 1

Konsep dari organisasi yang berfokus pada strategi dan kinerja

(Strategy and Performance Focused Organization - SPFO)
- Lima prinsip dari SPFO |- Praktek terbaik dalam setiap prinsip |Menilai organisasi Anda | - Cetak biru dari strategi, kinerja dan
pengelolaan budget | - Peran-peran dari SIMO
Peran 1 SIMO dalam perencanaan strategi
- Rancangan perencanaan strategi | - Proses pengembangan strategi |
- Eksekusi strategi dengan BSC
Latihan pengembangan strategi
Peran 2 SIMO dalam manajemen kinerja

Public Seminar | 16

Hari 2

Peran 3 SIMO dalam manajemen inisiatif

- Penyelarasan inisiatif dengan strategi |- Kuadran prioritas inisiatif |- Dokumen inisiatif dan
penyelarasan budget biaya strategi |- Tips dalam mengelola inisiatif
Latihan pengembangan inisiatif
Organisasi dari SIMO
- Struktur dan peran |- Kompetensi |- Perwakilan SIMO : Manajer KPI (IKU) sebagai agen
perubahan
Latihan strategi & komunikasi
- Strategi dari kesadaran, pengetahuan sampai perubahan
Manajemen perubahan dalam menuju SPFO
- Pembelajaran dari Nabi Musa: hambatan dalam manajemen perubahan |- Tujuh langkah dalam
manajemen perubahan |- Mengaplikasikan ke dalam perusahaan Anda
Wrap-up and feedback

JAKARTA : 9 April 2015

BUSINESS DIGITAL
OBJECTIVES:

Understand the current state of digital business.

Develop an online strategy to market their products and their companies.
Measure the eectiveness of online strategy initiatives.

OUTLINE:

Introduction:
Brief History of the Internet
The Story behind the Statistics
Bridging the Gap
Recognizing Change
Listening
Corporate Policy
Social Media Marketing
Social Networks and Online Communities
Marketing through Social Media

Public Seminar | 17

E-mail Marketing
E-mail Marketing Strategies
Improvement Retention and Readership
Testing and Tracking
Online Advertising and Media
Traditional vs Online Ads
Targeting
Mobile Marketing
Mobile Landscape
Strategies for Mobile Marketing

Web Analytics
Understanding Web Analytics
Knowing and Helping Your Customers
Tracking and Analyzing Customer Actions
Case Studies in Digital Business
Wrap Up

JAKARTA : 7-8 & 14-15 April 2015 | 15 -16 & 21-22 September 2015

CERTIFIED SALES MANAGEMENT

TUJUAN

Mempersiapkan Anda untuk menjadi Manajer Penjualan yang profesional

dan handal.
Mengembangkan kompetensi sebagai Manajer Penjualan untuk siap
menghadapi tantangan penjualan saat ini.

AGENDA

Pre-Work and Assignment

Module 1: Sales Leadership
Module 2: Sales Strategy and Planning
Module 3: Sales Compensation and Benets
Module 4: Sales Recruitment
Module 5: Territory and Account Management
Module 6: Managing High Sales performance
Final Exam and Assignment

Public Seminar | 18

JAKARTA : 14-15 April 2015 // MEDAN : 3-4 September 2015 // BATAM : 16-17 September2015

STRATEGIC CORPORATE CULTURE & CHANGE MANAGEMENT

OBJECTIVES
To understand new paradigma and power that enhance change
To understand current & future corporate culture map.
To explore change and its impact in organization

AGENDA
Day 1

The importance of Corporate Culture

Understanding Values
Types of Corporate Culture
- Clan, Adhocracy, Market, and Hierarchy
- Case Study
- Mapping your Culture
Aligning your strategic initiatives with your corporate culture
Corporate Values

Public Seminar | 19

Day 2

Organizational Change & Organizational Eectiveness

Individual Response to Organizational Change
Steps of Successful Change Management
- Establishing a Sense of Urgency
- Creating the Guiding Coalition
- Developing a Vision and Strategy
- Communicating the Change Vision
- Empowering Employees for Broad-Based Action
- Celebrate and Reward Short-Term Wins (and Create More Change)
- Evaluate Your Change Eort

JAKARTA : 21-22 April 2015 | 24-25 Agustus 2015 // MAKASAR : 25-26 Agustus 2015 // SURABAYA : 21-22 Oktober 2015

CAREER PATH & SUCCESSION PLANNING

OBJECTIVES

Understanding the concept of concept planning, succession planning and talent

management
Understanding the step by step in designing career and succession planning
Understanding the tools to develop potential leaders

AGENDA
DAY 1

Most important HR Issues

New HR Roles
Career is Not always Up
Job Families
Career Path
Career Planning
Reward system to support Career Development

Public Seminar | 20

DAY 2

Succession Planning
Key Positions
Identifying potential successors
Replacement Chart
Talent Management for Succession
Development plan for Successors
Role of Mentor

JAKARTA : 28-29 April 2015| 17-18 November 2015

HR FOR NON HR
TUJUAN

Memberikan gambaran peran strategis Fungsi Human Resource Management

Memahami peran HR Manager untuk memberikan dukungan pelayanan pada seluruh manager lini
Memahami 4 peran strategis Human Resource Management
Mampu menggunakan alatalat (tools) untuk menjalankan peran strategis manager lini sebagai non HR Manager

AGENDA

1. HR Strategic Role
- Konsep Learning Organization Peran Strategis SDM di Era Baru
- Peran Pemimpin Vs Manajer
- 4 peran strategis dalam Human Resource Management
- Tools Exercise : Survey HR & Discussion
2. Tools #1 : Strategic Partners
- Seputar strategi
- Dampak HR Strategi terhadap performa perusahaan
- Peran Strategic Partners pada line Manager dan HR Manager
Public Seminar | 21

3. Tools #2: Employee Champion

- Demand Resourcing : Menciptakan Keseimbangan
- Peran Employee Champion pada Line Manager dan HR Manager
4. Tools #3: Change Agent
- Pengertian Change Management
- Fase perubahan dan reaksi dari karyawan
- Kapasitas komunikasi dan implementasi perubahan secara efektif
- Meningkatkan kemampuan dalam mengatasi resistensi
perubahan untuk pencapaian perubahan yang sukses
- Tools Exercise: Action Plan untuk setiap fase perubahan

JAKARTA : 7 Mei 2015 | 28 September 2015 // MAKASAR : 15 September 2015 // MEDAN : 17 September 2015 // BATAM : 18 Agustus 2015

EMPLOYEE ENGAGEMENT :
TOOLS & STRATEGY

OBJECTIVES

Understanding the concept of engagement and using tools in the process of engagement
survey
Understanding the engagement survey process
Understanding how to interprete engagement survey result and how to develop action plan
about the result

AGENDA
Concept of Employee Engagement
Employee Satisfaction vs Employee
Commitment
Rewards as mean to satisfy employee

Public Seminar | 22

Line manager role in managing

employee commitment
Employee engagement survey:
case study, survey interpretation and action
planning

JAKARTA : 12-13 Mei 2015 | 17-18 September 2015 // SURABAYA : 5-6 Mei 2015 // MAKASSAR : 18-19 Mei 2015

PARTICIPANT TAKE AWAY

COACHING COUNSELING & MENTORING (CCM)

TUJUAN

Memahami proses didalam memberikan Feedback secara efektif

Memahami pentingnya Coaching & Counseling didalam meningkatkan performance individu.
Mampu melakukan langkah-langkah yang sistematis didalam memberikan Coaching & Counseling for improvement.
Mampu memberikan proses Mentoring sebagai program pengembangan dan aspirasi karyawan

AGENDA
Day 1

PENDAHULUAN
PERAN PEMIMPIN DALAM
MENGEMBANGKAN TIM:
- Peran Managerial
- Tuntutan terhadap manager
IDENTIFIKASI:
- Tanda menurunnya kinerja
- Akar Penyebab
- Kontinum Kinerja

Public Seminar | 23

FEEDBACK:
- Pentingnya feedback
- Feedback Positif
- Feedback Konstruktif
- Role Play Feedback
COACHING:
- Denisi Coaching
- Kebutuhan Organisasi
- Changing Paradigm
- Kunci Komunikasi: DISC

Day 2
COACHING (Lanjutan):
- Performance Coaching
- Push and Pull Method
- Coaching with GROW Model
COACHING ROLE-PLAY
COUNSELING:
- Perbedaan Coaching and
Counseling
- Tujuh langkah Eective
Counseling

COUNSELING CASE STUDY AND

ROLE PLAY
MENTORING:
- Denisi Mentoring
- Peran Coaching dan Counseling
dalam proses mentoring

BATAM : 16-17 April 2015 | 8-9 Desember 2015 // SURABAYA : 11-12 Mei 2015 | JAKARTA : 19-20 Mei 2015 | 5-6 Agustus 2015 | 9-10 November 2015
MEDAN : 4-5 Mei 2015 | 24-25 November 2015 //
MAKASAR : 3-4 Desember 2015

JOB DESIGN & WORKLOAD ANALYSIS

TUJUAN

- Memahami pentingnya job prole dalam mendukung efektitas organisasi

- Memahami cara membangun job prole dengan pendekatan job design dan job analysis
- Memahami metodologi GML dalam melakukan penilaian terhadap posisi jabatan
- Memahami hubungan man power plan dan analisa beban kerja
- Memahami cara melakukan perhitungan beban kerja karyawan

AGENDA
Hari 1

- Membangun struktur organisasi berbasis proses bisnis

perusahaan/organisasi
- Job Analysis vs Job Design (pendekatan bottom up vs top down)
- Manfaat Job Prole dalam mendukung efektitas organisasi
- Langkah-langkah dalam membangun Job Prole berdasarkan
pendekatan Job Design
- Studi kasus : Membangun Job Prole

Public Seminar | 24

Hari 2
-

Hubungan Man Power Plan dan Analisa Beban Kerja

Proses dalam Analisa Beban Kerja
Cara pengisian formulir analisa beban kerja
Latihan 1 : cara menggunakan formulir analisa beban kerja
Cara melakukan perhitungan beban kerja
Cara menentukan kebutuhan jumlah karyawan
Latihan 2 : cara melakukan perhitungan beban kerja

JAKARTA : 19-20 & 26-28 Mei 2015 | 24-25 Nov & 1-3 Des 2015 // MEDAN : 17-19 Juni 2015 // BATAM : 10-12 Juni 2015

CERTIFIED TRAINING DESIGNER AND DELIVERY PROFESSIONAL ( TD2P)

OBJECTIVE

Apply the steps to conduct Training Needs Analysis in your own organizations.
Prepare training materials in a systematic way to meet the training needs.
Deliver training with high impact.
Use visual aids eectively to support training delivery.
Manage optimal participations and handle dicult participants eectively.

AGENDA
Day 1 & 2:
Learning Organization Why does the
company need training?
The Competencies need by a professional
trainer
A set skills of a professional trainer
1. Training Need Analysis
2. Training Preparation
3. Assignment

DAY 3 & 5 :
4. Skills & techniques of a trainer :
a. Eective Communication in Delivery
Training (Review Train the Trainer
b. Using Visual Aids
c. Managing Optimal Participation
d. Managing Dicult Participants
Assignment & Exam

CERTIFICATION: Certication process will be conducted by observing and auditing during real training delivery.
Public Seminar | 25

JAKARTA : 19-21 Mei 2015 // MEDAN : 10-11 November 2015 // MAKASSAR : 17-18 November 2015

PROCESS MANAGEMENT EXCELLENCE (PMX)

METODOLOGY

OBJECTIVES

At the end of the course, the participants should have a good understanding of:
The need of Process Management to implement strategies excellently.
The theory of MMI Method to achieve the Process Management Excellence
Using the right tools for each MMI phase
How to apply MAP-MEASURE-IMPROVE phase to the real project from your company
How to prepare yourself a successful project roll-out

AGENDA

Day 1:
Introduction of PMX and MMI Method
MAP theory and practice with the activity
MAP application to your project
MAP presentation and ne tuning.

Public Seminar | 26

Day 2:
Measure theory and practice with activity
Measure application to your project
Measure presentation and tuning
Improve theory and practice with activity

Day 3:
Improve application to your project
Improve presentation and ne tuning.

JAKARTA : 21-22 Mei 2015 // MEDAN : 11-12 Agustus 2015 // BATAM : 15-16 Juli 2015

MANPOWER PLANNING
OBJECTIVES

Designing & developing reliable manpower planning to support organization strategy and understand the impact of manpower to business
Developing structure based on organization business process
Carculating workload of positions and number of people to ll these position

AGENDA
Day 1

Day 2

Workload Analysis
- Workload Analysis Method
- How to conduct workload analysis to calculate headcount

Manpower Planning
- How to create manpower plan
- How to link manpower plan with other HR processes

Organization Design
- How to develop organization structure
- How to develop job prole

Public Seminar | 27

Talent Management Impact to Manpower Planning

- Talent Management Concept
- Talent Mapping

JAKARTA : 26-27 Mei 2015 | 7-8 Juli 2015

JOB EVALUATION & REWARD MANAGEMENT

OBJECTIVES

Designing & developing attractive & internally equitable reward strategy that links with business strategy
Designing organisation structure and job prole based on job design and sub analysis methodology
Conducting job evaluation method to calculate job value

AGENDA
Day 1

Day 2

Job Evaluation
- Job Evaluation Method
- How To Conduct Job Evaluation To Calculate Job Value

Managing Reward
- How to set up salary range
- How to create total remuneration budget

Organization Design
- How To Develop Organization Structure
- How To Develop Job Prole

Public Seminar | 28

Reward Management Concept

- Aligning reward with strategy
- Types of reward

JAKARTA : 28-29 Mei 2015

BSC IMPLEMENTATION JOURNEY

OBJECTIVES
Since rst introduced and published in Harvard Business Review in 1992 by Robert Kaplan and David Norton, Balanced Scorecard (BSC) has gained a
reputation of a highly eective systems in translating strategy into performance. In Indonesia, BSC was considered as the most popular management
systems adopted by mid-to-large sized Indonesian companies in 2014 (Report of Indonesian Study of Strategy and Performance Management). By
joining this session, participant will gain benchmark opportunities in implementing BSC from several practioner speakers that share their challenges
and success.

AGENDA

Day 1 & Day 2:

Implementation sharing session from various organization across industries.
Featuring real case studies from industries, such as :
manufacturing, banking, public sector, retail industry, telecomunication, media industry etc.
Participants will team about success factor to create high performing organization & learn about
pitfals to be avoided during BSC implementation from Director & CEO

Public Seminar | 29

PARTICIPANT TAKEAWAY

MAKASAR : 4-6 Juni 2015 // JAKARTA :4-6 Juni 2015 |12-14 November 2015

SALES & MARKETING BOOT CAMP

TUJUAN

- Menyegarkan kembali gagasan, motivasi dan strategi untuk menghadapi persaingan.

- Menerapkan kompetensi penjualan yang kreatif dan efektif, baik untuk penjualan B2B maupun B2C
- Menunjukkan peningkatan kinerja dan motivasi untuk mencapai sasaran penjualan

AGENDA
Dunia Penjualan
- Tantangan Penjualan
- Kompetensi Penjualan
- Siklus Penjualan

Presentasi yang Efektif

- Penggunaan Slide
- Bahasa Tubuh
- Menangani Pertanyaan Sulit

KOMPETISI PENJUALAN

KOMPETISI PENJUALAN

Pemasaran:
- Sistem Pemasaran
- Strategi Pemasaran
- Analisis Eksternal dan Internal
- Analisis SWOT dan TOWS
Public Seminar | 30

Disertai kompetensi
penjualan yang rill
untuk mengasah
kompetensi penjualan
dalam Persaingan

JAKARTA :17-18 Juni 2015 | 16-17 Desember 2015

INVESTING IN HR
OBJECTIVES
Maximized HR invesment in supporting organization performance
Understanding the nancial impact simulation from HR process and policy
Analyzing HR Investment to optimize employee development

AGENDA
Day 1

- HR as Strategic Business Partner

- HR from the Outside-In
- HR Burger Concept
- How HR Creates Value
- HR Value Chain
- Value-Creation Map

Public Seminar | 31

Day 2

- How to Calculate HR Investment

- Components of HR Investment
- Calculate Cost per Employee
- How to Calculate Opportunity Loss in HR Investment
- Opportunity Loss in Recruitment
- Opportunity Loss in Attendance
- Opportunity Loss in Development

MEDAN : 8-9 Januari 2015

EFFECTIVE PERFORMANCE APPRAISAL

TUJUAN
Melaksanakan penilaian kinerja yang sejalan dengan tujuan organisasi
Melakukan proses evaluasi penilaian kinerja secara obyektif
Meningkatkan keterampilan karyawan sebagai bagian dari proses pengembangan

AGENDA

Penilaian Kinerja
- Proses Manajemen Kinerja
- Peran Penilaian Kinerja
- Hambatan dan Cara Mengatasinya
Langkah-langkah Manajemen Kinerja
Langkah 1: Mengembangkan Ekspektasi
Kinerja
Langkah 2: Memonitor Proses Kerja
- Elemen-elemen yang Perlu Dimonitor

Public Seminar | 32

Langkah 3: Memberikan Umpan Balik

- Manfaat Umpan Balik
- Cara Memberikan Umpan Balik
Langkah 4: Mengevaluasi Kinerja Individu
- Persiapan
- Pelaksanaan
- Tindak Lanjut
Membuat Rencana Pengembangan Individu
- Jenis-jenis Program Pengembangan

MEDAN : 25-27 juli 2015 // SURABAYA : 1-3 Desember 2015 // BATAM : 13-15 Januari 2015

CERTIFIED ASSESSOR TRAINING (CAT)

TUJUAN

Workshop ini dirancang untuk mempelajari best practices (dari para praktisi berpengalaman secara global di Asia) dalam
menerapkan aplikasi praktis yang bermanfaat untuk menghadapi tantangan kompetensi manajemen sumber daya
manusia di Indonesia.
Peserta dapat memperluas pengetahuan tentang berbagai cara terbaik, dan juga banyak membahas bagaimana
merancang alat, teknik serta implementasi dalam proses pelaksanaan Assessment & Pusat Pengembangan serta menjadi
Assessor yang terakreditasi.

AGENDA

Hari 1
a. Memahami assessment centre
b. Assessment centre dalam organisasi
c. Persiapan Assessment centre.
d. Model Kompetensi.
e. Assessment Centre tools : Group Discussion, In Tray,
Presentasi analisa studi kasus, Simulasi dan wawancara
berbasis kompetensi
f. Peran assessor dalam assessment centre

Public Seminar | 33

Hari 2
Pelaksanaan Assessment centre :
a. Focus group discussion
b. In tray/ in basket
c. Studi kasus dan presentasi
d. Simulasi

Hari 3
a. Pelaksanaan Assessment Centre:
wawancara berbasis kompetensi.
b. Pertemuan para Assessor
c. Simulasi umpan balik.
d. Persiapan penyusunan laporan
Assessment Centre.

JAKARTA : 7 Agustus - 25 September 2015

CERTIFIED HUMAN RESOURCES PROGRAM EXECUTIVE PLATINUM

(CHRPE PLATINUM)

TUJUAN

Program sertikasi 8 hari penuh akan membangun kompetensi para peserta di keseluruhan aspek
pengelolaan SDM
Peningkatan kompetensi pelaku SDM yang mampu menjadi mitra strategi bagi manajemen
Edisi platinum menghadirkan fasilitator dan pembicara terkemuka, tempat pelatihan terbaik, isi pelatihan
yang telah di-upgrade dan hadiah platinum berkunjung ke konferensi internasional di USA bagi
pemenang terbaik

AGENDA

HR Planning - HR Strategy in dynamic organization

Organization design- analisis strategy organization
structure
HR recruitment - recruitment and hiring the potential
people
HR performance management - eective
performance management system

Public Seminar | 34

HR development - training need analysis

and design
HR career & succesion - preparing and
managing talents
HR referention - innovative reward and
remuneration system
Change management - navigation change and building
personal cerdibility

JAKARTA : 25-26 Agustus | 1-2 September 2015

E-LEARNING DEVELOPMENT SERIES

TUJUAN
Menjelaskan konsep pembelajaran e-learning, serta kelebihan dan kekurangan e-learning
Menguraikan hal-hal yang harus dipersiapkan untuk penerapan e-learning
Menerapkan konsep instructional design untuk membuat konten e-learning dan penerapan prinsip-prinsip e-learning.
Mengembangkan e-learning yang interaktif.

AGENDA
PART I : CONCEPT DESIGN

Mengenal tentang E-learning

Mitos E-learning & Faktanya:
- E-learning yang Efektif dan Tidak Efektif
- Kunci Keberhasilan dalam Implementasi E-learning
Tahapan Proses Design
-Tantangan dalam Design
- ADDIE
Penerapan Prinsip E-learning
- Motivasi dan Pembelajaran
- Prinsip-Prinsip Design E-learning

Public Seminar | 35

PART II : DEVELOPMENT

Evaluasi E-learning
- Mengapa Anda Membutuhkan Evaluasi E-learning
- Melaksanakan Evaluasi E-learning
Mengembangkan Modul E-learning
- Komponen-komponen dalam Modul E-learning
- Mengembangkan Modul
Mempublikasikan E-learning
- Pemahaman tentang SCORM

MAKASAR : 12-13 Februari 2015 // SURABAYA : 3-4 Maret 2015 // BATAM : 11-12 Mei 2015 // MEDAN : 19-20 Mei 2015

BALANCED SCORECARD EVOLUTION:

From Measurement to Strategy-into- Performance Execution Excellence (SPEx2)

OBJECTIVES

Participants will learn the holistic concept of Balanced Scorecard and the full journey in the implementation and go through interactive discussions
and exercises to be a master in BSC implementation. Various concepts and tools in vision mission destination statements, strategy analysis and
formulation, strategy mapping, key performance indicators, initiative management, organization alignment, and execution monitoring and alignment
will be discussed. Beyond just learning about BSC, participants will understand the evolution and pitfalls of old BSC systems and learn how it evolves
to become a Strategy and Performance Execution Excellence (SPEx2) systems.

AGENDA
DAY 1
The Evolution in
Organization
Usages and
Academic
Citations of BSC

DAY 2
The New Generation
of BSC:
Strategy and
Performance
Execution Excellence
(SPEx2)
Strategic Initiative
Management:
Portfolio Management
and Project Management

Public Seminar | 36

Balanced Scorecard in the

Context of SPEx2 :
- Vision Mission and Destination
- Strategy Mapping and Strategic
Choices
- Key Performance Indicators and
Strategic Initiatives

Types of Key
Performance Indicators

Alignment from
Corporate BSC to
Departmental BSC
Process and
Change Management
in BSC Implementation
Wrap Up

Alignment from
Departmental BSC
to Individual BSC

Aligning Reward
and Recognition
Systems to your BSC

Roles and Competencies

of CEO and Line Managers
in SPEx2

Strategy and
Initiative
Management Office

JAKARTA : 9-10 Juli 2015

THE LEADERSHIP CHALLENGE :

FIVE PRACTICES OF EXEMPLARY LEADERSHIP
OBJECTIVES

Describe the Five Practices of Exemplary Leadership.

Relate how the Five Practices of Exemplary Leadership have been applied in organizations.
Identify strengths and areas for improvement as leaders, based on valid and reliable feedback from the Leadership Practices Inventory.
Commit to actions to take within the next three weeks to become better leaders.

AGENDA

Introduction:
- Philosophy of Leadership
- Five Practices of Exemplary Leadership
Your Leadership Practice Inventory (LPI)
- Understanding the Feedback
- Analyzing Your LPI Feedback
Credibility: The Foundation of Leadership
- Practice 1: Model The Way
Public Seminar | 37

- Clarifying Values
- Set the Example
Practice 2: Inspire a Shared Vision
- Envision the Future
- Enlist Others
Practice 3: Challenge the process
- Search for Opportunities
- Experiment and Take Risks

Practice 4: Enable Others Act

- Foster Collaboration
- Strengthen Others
Practice 5: Encourage the Heart
- Recognize Contributions
- Celebrate the Values and Victories

Powered by wiley

MEDAN : 25-26 Juni 2015

TRAIN THE TRAINER

OBJECTIVES
Understand the benets of eective training and its impact to achieve organisation's goals
Apply the principles of adult learning preferences when delivering training.
Develop the skills of a good trainer through modelling and practices.
Understand practical methods of preparing logistics, following up, and evaluating training eectiveness

AGENDA
Why Training: About Learning Organization
Steps of Delivering High Impact Training
Developing Training Content
- Adult Learning Preferences
- Setting Training Objectives
- Developing Visual Aids
- Preparing Evaluation Tools

Public Seminar | 38

Delivering Your Training

- Bringing your training alive: The arts of using visual aids
- Eective Use of Voice and Language
- Eective Management of Body Language and Facial Expressions
- Managing Distracting Behaviors
- Handling Questions Optimally
- Handling Challenging Participants Behaviors
- Training Delivery Practices throughout The Session

MEDAN : 23 Januari 2015 // BATAM : 22 Januari 2015 // MAKASSAR : 7 Desember 2015

TIME MANAGEMENT - GET ORGANIZED FOR PEAK PERFORMANCE

TUJUAN

Dalam keseharian seringkali kita melakukan hal-hal tanpa jadwal dan prioritas, alhasil apa yang kita lakukan hanya sebatas mengikuti kemauan
yang terkadang tanpa tujuan dan akhirnya waktu pun terbuang sia-sia tanpa arah. Rutinitas yang kita lakukan seharusnya disertai jadwal dan
tujuan yang jelas agar jelas pada ujungnya. Oleh sebab itu, time management sangatlah perlu.

AGENDA
Dening Time Management
Time Management Framework
- Evaluate the use of time
- 11 time stealer
5 Work styles that give negative
impacts:
- The Fireman
- The Over Committers
- The Aquarians
- The Chatty Kathys
- The Perfectionist
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Time Management Framework

A. Energy Level
Identify your energy level at dierent time
B. Set the Goal
Clear goals help us to be a better time
manager

C. Set the Priority

10 tips to use electronic calendar
4 ways to say No
Delegate tasks
D. Manage Time Wasters
Overcome time waster wisely

MAKASAR : 3 Februari & 16 JUNI 2015 // MEDAN :16 Februari 2015 // BATAM :17 Februari 2015 // SURABAYA : 8 JUNI 2015

MANAGING TASK & TEAM FOR SUPERVISOR

RINGKASAN PROGRAM

Seorang Supervisor harus dapat memposisikan dirinya dengan baik bagi timnya dan atasannya. Melalui pelatihan ini peserta diharapkan mengerti
dan mengenali langkah-langkah delegasi yang baik, cara berkomunikasi sebagai seorang pemimpin, cara mengembangkan tim, dan bagaimana
mengambil langkah serta tindakan pada saat konik terjadi.

AGENDA

The Supervisors role

- Trasition from Buddy to Boss
- The Supervisors Responsibility
* Managing Tasks
* Managing Team

Target Planning
- Types of traget:
* Performance target
* Individual Development Target
- Criteria for Target Planning

Essential Communication Skills for

Supervisors
- Communicating with your bos ,
peers & team member

Delegation
- Why you must delegate
- What to Delegate & What NOT delegate
- Five steps Delegation Process

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Developing Your Team:

- The Needs to Develop your team
- How to Develop your team with 3 steps
Giving Feedback
- Why you need to giving feedback
- When to Give Feedback
- Giving positive Constructive Feedback

MEDAN : 18 Maret 2015 // MAKASSAR : 3 Agustus 2015

SHARPEN YOUR NEGOTIATION SKILLS

RINGKASAN PROGRAM

Teknik negosiasi sangat penting dalam mendukung keberhasilan karyawan dalam berbisnis atau get the best deal. Negotiation Skills tidak hanya
menunjukkan bagaimana memulai dengan posisi yang kuat dan mencapai kesepakatan dengan orang lain, namun juga memberikan teknis praktis
untuk digunakan ketika berbicara dan tawar-menawar.

AGENDA
Negotiation steps: P - A - N - A - S
Introduction to Negotiation
P - Preparation:
- What is negotiation?
- Time of negotiation
- When is it approproate to negotiate
- Perception of power
- Understand the reason behind customer objection
- Prepare your oer and possible
Your perspectives as a Sales:
pressure from customer
- Target orientation
- Possibility of the position:
lose/lose, win/lose, win/win.
- Accommodate customer objection:
negotiation takes place

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A - Act in the session

- Opening the session
- Explore the objections
- Use strategies

N - Negotiation tricks
- 10 tricks on negotiation
A. Agree and list all request
- Reaching agreement
- What if can not reach the agreement
S - Summarize and Move on

MAKASSAR : 24 Maret 2015

ADMINISTRATION AND FILING SKILL

RINGKASAN PROGRAM

Program Oce Administration Skill for Executive ini akan menuntun para peserta untuk memahami sistem administrasi yang baik dalam
perusahaan. Pertama-tama peserta harus memahami manajemen kantor secara menyeluruh dan bagaimana sistem administrasi yang baik akan
sangat membantu dalam manajemen sebuah perusahaan. Untuk membangun dan mempertahankan sistem administrasi yang baik, yang paling
penting adalah sistem pengarsipan yang esien. Para peserta akan mempelajari cara-cara melakukannya mulai dari pengaturan email, electronic
le, hard copy le, telepon sampai kepada tata ruang kantor.

AGENDA

ABOUT OFFICE MANAGEMENT

- Planning
- Organizing
- Communicating
- Acting
- Controlling
- Evaluating

MANAGING E-MAIL
- Writing your email
- Business language in email
* Punctuation in email
* Emails etiquette: Dos & Donts

MANAGING MAIL
- Documenting incoming & outgoing mails
- Sorting and delivering to related parties

MANAGING ELECTRONIC FILES

MANAGE HARDCOPY FILES
MANAGING YOUR WORKSPACE

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MANAGING PHONE
(Incoming & Outgoing calls)

MEDAN : 21 April 2015

FINANCE FOR NON FINANCE

RINGKASAN PROGRAM
Para eksekutif yang memiliki latar belakang pendidikan di luar bidang ekonomi (keuangan) sering kali mengalami kesulitan dalam berkomunikasi
dan memahami istilah - istilah teknis dalam bahasa keuangan. Padahal, semua masalah fungsional selalu berkaitan dengan keuangan. Workshop
ini akan mengupas cara membuat, membaca serta menganalisa laporan keuangan dengan mengkaitkan dengan protability dan performance
perusahaan.

AGENDA

Why Study Financial Statements

- What About Bookkeeping?
- Understanding Financial Statements
- The Accounting Equation:
* Assets = Liabilities + Stockholders Equity
* Debit and Credit Rules for Revenue and Expenses
* Relationships Among Financial Statements
* Exception to Accounting Principles
* What Are Operating Activities

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Recognized and Measured?

- The Matching Principle:
- When To Record Revenue
- Revenue Recognition Principle
- Expense Recognition Principle
- Timing of Revenue Recognition

SURABAYA : 22- 23 April 2015 // MAKASSAR : 7-8 Mei & 20 - 21 Oktober 2015 // MEDAN : 26 - 27 Mei 2015 // BATAM : 27 - 28 Mei 2015

CUSTOMER SERVICE EXCELLENCE & MANAGING COMPLAINTS

RINGKASAN PROGRAM

Customer service menjadi salah satu keunggulan kompetitif perusahaan dalam upaya memuaskan dan mempertahankan pelanggan. Makin ketatnya
persaingan bisnis membuat para pelaku bisnis bersaing dalam pelayanan terhadap pelanggannya. Dalam training ini, peserta diperkenalkan mengenai
service mindset agar jiwa melayani tertanam dalam benak mereka ketika berhadapan dengan customer service. Diajarkan pula mengenai Complaint
Handling Skills dan cara berhadapan dengan customer yang sulit sekalipun.

AGENDA

Why service mindset is crucial?

- Mindset drives Behavior
- Snowball of service behavior in an organization
Your role to become service creator:
1. Do you have a service mindset?
- Self assesment
2. Do you have Service Character?
- Tips for Professional Appearance
- Beyond Appearance: Applying Work Etuquette
- From Customer Satisfaction to Customer Loyalty
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3. Do You have Service Skills?

Listen the Customer
- Strategies for Eective Listening
- 4 steps for Interaction Process
- Dealing With Disappointed Customers

Step by step process to deal with disappointed

Customers: P U A S
- Attitude Your most important asset
- The impact of stress on your attitude
- How to let go
- Develop Your Action Plan

MAKASSAR : 27 April 2015

LEADERS ROLES TO ENGAGE EMPLOYEE

RINGKASAN PROGRAM
To help managers and their direct reports succeed by providing the people with what the need to feel or engaged in their job.

AGENDA

The dierence between a bad job and a miserable job

The Three Signs of A Misrable Job Model
- Anonymity
- Irrelevance
- Immeasurement
Cost of Job Misery
Whos responsible for Job Misery?
Benets of Eliminating Job Misery

What is your strengths and area of improvements to overcome a job misery?

Leadership role to engage talent and Overcome job misery
- Ask yourself about what you have done to your direct reports?
- What is the action step?
- What is the potential obstacle?
- How to overcome obstacle?
- How to make it easier?
Action plan & commitment
Anti-Misery Worksheet
Wrap up

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MAKASSAR : 2 Juli 2015 // BATAM : 17 Desember 2015 // MEDAN : 18 Desember 2015

CONFLICT MANAGEMENT - GET ALONG IN THE WORKPLACE

RINGKASAN PROGRAM
Suatu perusahaan terdiri dari orang-orang dengan berbagai karakter dan kepribadian yang berbeda, ditambah dengan adanya perbedaan kepentingan antar divisi. Misalnya: divisi Sales lebih mementingkan angka penjualan, sedangkan divisi Survey Quality lebih mementingkan kualitas. Konik
sangat erat kaitannya dengan perasaan manusia. Para karyawan sebaiknya dibekali dengan Conict Management agar mereka dapat saling menghargai, memahami perbedaan kepentingan, pentingnya kesatuan demi membangun suasana nyaman dalam bekerja, dan demi peningkatan kinerja.

AGENDA
Introduction
- Conict and Conict Management
- Healthy and Unhealthy Ways to Manage Conicts
- The relation of achievement motivation to
organizational performance and personal success
Conict Resolution Mode
- Avoiding
- Accommodating
- Competing
- Compromising
- Collaborating
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Factors Aecting Your Conict Resolution Mode

Four Keys to Conict Management: A-K-S-I
Resolving Conicts by Learning to Listen

MEDAN : 21 Agustus 2015

PROBLEM SOLVING AND DECISION MAKING (PSDM)

RINGKASAN PROGRAM
Dengan berbagai permasalahan yang terjadi dalam perusahaan, para karyawan diharapkan dapat memiliki kemampuan untuk memecahkan masalah
secara kreatif dan melakukan proses pengambilan keputusan secara efektif. Workshop ini didesain untuk memberikan gambaran mengenai
langkah-langkah dalam menyelesaikan masalah, mulai dari mengidentikasi sampai dengan bagaimana mengaplikasikan alternatif-alternatif solusi
kreatif.

AGENDA

Mindset untuk menyelesaikan permasalahan:

- Solusi yang biasa atau solusi yang kreatif?
- Mengerti sistem otak bekerja - otak kanan dan otak kiri
- Pengaruh kreatitas dalam menciptakan solusi yang berbeda

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Langkah-kangkah menyelesaikan masalah

Langkah #1 : Identikasi Masalah
Langkah #2 : Investigasi Penyebabnya
Langkah #3 : Identikasi solusi alternatif yang kreatif
Langkah #4 : Pilih Solusi yang Terbaik
Langkah #5 : Implementasi solusi terbaik
- Implementasikan solusi yang sudah terpilih
- Monitoring proses implementasi
- Evaluasi hasil implementasi

MAKASSAR : 4 -5 September 2015 // MEDAN : 7 -8 September 2015 // BATAM : 8 -9 September 2015

RING OF SALES
RINGKASAN PROGRAM

Dalam training Ring of Sales, para peserta mempelajari mulai dari memahami mindset yang tepat dan positif terhadap profesi Sales Person. Mereka
juga harus diperlengkapi berbagai skills untuk meningkatkan kemampuan komunikasi efektif, membuat analisa kebutuhan customer, trik-trik
bernegosiasi, hingga mencapai goal dan repeat order.

AGENDA

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SALES PLANNING
PROSPECTING

CUSTOMER OBJECTIONS
NEGOTIATION TECHNIQUE

SALES OPENING
PROBING

CLOSING TECHNIQUE
REPEAT ORDER:
Maximize value per customer

MEDAN : 7 Juli 2015 // BATAM : 8 Juli 2015

BUSINESS ETIQUETTE
RINGKASAN PROGRAM
Etika berbisnis adalah norma-norma yang ada dalam berbisnis yang mencakup seluruh aspek dan nilai-nilai perusahaan. Seringkali dalam berinteraksi
di dalam maupun luar perusahaan, etika berbisnis secara tidak langsung akan mengungkapkan nilai-nilai perusahaan. Oleh karena itu, semua
karyawan perusahaan, harus mempunyai pemahaman tentang Etika Bisnis yang baik agar dapat menjadi representative kebanggaan bagi
perusahaan. Mulai dari perkenalan dengan perusahaan lain, cara conduct meeting, berpakaian, berbicara, cara makan, hingga sikap-sikap yang harus
diperhatikan.

AGENDA

Applying Work Etiquette:

- Why Etiquette Matters
- Etiquette and Success
- The Three Principles of Etiquette
- The Importance of Sincerity and Flexibility

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You and The Customers

- Etiquette with Customers
- Building the Best Relationship
- Before Making a Business Call
- At Your Initial Meeting
- Maintaining the Relationship

You and The Workplace

- Your Cubicle - A Matter of Attitude
- Workplace Manner and Etiquette

MEDAN : 9 Oktober 2015

POWER OF COMMUNICATION - INFLUENCE AND PERSUASION

RINGKASAN PROGRAM
Setiap hari kita menghabiskan hampir 70% waktu kerja untuk berkomunikasi, namun banyak miskomunikasi yang masih terjadi. Oleh karena itu,
orang masih perlu memahami tehnik komunikasi yang efektif, agar dapat mengoptimalkan 70% dari waktu kerja dalam mencapai sasaran perusahaan.
Tujuan dari pelatihan ini adalah agar para peserta dapat menjalankan teknik-teknik komunikasi yang baik, tepat, dan efektif dalam segala situasi .

AGENDA

The Power of Communications:

- Why Communications
- The Needs for Communications Skill
Proactive Listening:
- Demonstrating Interests
- Clarifying and Conrming
- Paraphrasing and Summarizing
- Listening Skills

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Communicating Your Ideas Persuasively

- The Needs to Persuade Others
- Organizing Your Ideas
- Communicating Your Ideas
- Summarizing and Recommending Action Steps
Discussing Dicult Issues with Your Team
- Types of Dicult Issues
- Impacts of Issues on Team Performance
- Step by Step to Discuss Dicult Issues with Your Team

MAKASSAR : 3 November 2015 // MEDAN : 27 November 2015

INTERPERSONAL SKILL TO BUILD RELATIONSHIP

RINGKASAN PROGRAM
Kunci keberhasilan suatu organisasi didukung oleh hubungan yang sehat dan berkualitas. Kemampuan Interpersonal skills yang baik akan mendukung
dalam komunikasi, pelayanan, kontribusi, kolaborasi, koordinasi dan sinergi. Program pelatihan ini dirancang untuk meningkatkan produktivitas dan
menjadi lebih sukses di tempat kerja dengan meningkatkan kualitas hubungan dengan rekan kerja, anggota tim, supervisor, pelanggan dan lain-lain.

AGENDA

Why do we need to have a good relationship?

Dening good relationship
Specic characteristic of good relationship:
* Trust
* Respect
* Communication
* Diversity adaption
* Level of tolerance

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To whom you need to build good relations?

* Stakeholder analysis: internal & external
* Individual excercise on ipchart
How to build relations with others? 6 practical ways:
- Listen and Understand
- Show your trust
- Honest about what you want
- Be a giver
- Flexible
- Dont take personally: Let it go!!
Conclusion: stand on others shoes

MAKASSAR : 19 Januari 2015

DEVELOPING YOUR TRAINING PROGRAM

TUJUAN

Workshop ini dirancang bagi SDM atau trainer yang ingin membangun training program yang berbobot, praktis dan menguntungkan baik bagi
peserta pelatihan maupun organisasi anda.

AGENDA

Mengidentikasikan kebutuhan training menggunakan metode ICE (Isolate, Consult dan Evaluate)
Mempelajari 7 langkah sistem pembelajaran design model (fokus kepada pembelajaran orang
dewasa)
Merancang outline dasar program dengan metoda KSAs
- Knowledge
- Skills
- Abilities
Mengeksplorasi bermacam-macam metode pelatihan,misalnya: case study, guided teaching,
study group, role plays, games, simulation.
Merancang materi penunjang pelatihan, mis: student guides, handout, slide presentasi
Merancang evaluasi program (feedback) yang dikaitkan dengan tujuan pelatihan.

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CONTACT US
PT. GML PERFORMANCE CONSULTING

BRANCH OFFICE

JAKARTA
GRAHA GML Artha Gading Niaga Blok B No. 24-25
Jl. Bulevar Artha Gading, Kelapa Gading Barat
Jakarta 14240
Phone : 021-451 5718 (hunting)
021-45850861
Fax : 021-4515719
E-mail : gml@knowcap.co.id

MEDAN
Gedung Mandiri, Lt 2
Jl. Imam Bonjol no 16D, Medan 20112
Phone : 061-77828359 / 061-30002345
061-4156122 ext. 107
Fax : 061-4156842
E-mail: gmlmedan@gmlperformance.co.id

BATAM
Gedung Graha Pena Batam
Lt.6 no 602 Jln. Raya Batam Centre
Kelurahan Teluk Tering Kec. Batam Kota
Phone : 0778-462960 / 0778-7800648
E-mail: gmlbatam@gmlperformance.co.id

SURABAYA
Wisma BII Lt. 7,
Jl. Pemuda No. 60-70,
Phone : 031-5355633 / 031-91130646
Fax : 031-5355622
E-mail: gmlsurabaya@gmlperformance.co.id

MAKASSAR
Gedung Fajar Graha Pena Lantai 1, Kav 105G
Jl. Urip Sumohardjo No 20 Makassar 90234
Phone : 0411-422068
E-mail: gmlmakassar@gmlperformance.co.id