Sabric Card Fraud Booklet 2014

TABLE OF CONTENTS
Sabric Card Fraud Booklet 2014

Summary ...................................................................................................................................
Qualification of Information ...............................................................................................
National Overview of Card Fraud (2006-2014) .............................................................
Credit Card Fraud
...................................................................................................................
Where Does the Fraudulent Expenditure Occur? .......................................................................
Credit Card Fraud Loss in South Africa ......................................................................................
Geographical Distribution .........................................................................................................
5
7
9
10
Debit Card Fraud ...................................................................................................................
11
12
13
How Does RSA Compare Internationally?
.................................................................
14
Card Not Present Card (CNP) Fraud ...........................................................................................

What is Card Not Present Card (CNP) Fraud? ..............................................................................
Counterfeit Credit Card Fraud ...................................................................................................
What is Counterfeit Credit Card Fraud? ......................................................................................
Card Skimming ........................................................................................................................
What is Card Skimming ............................................................................................................
Card Skimming with Handheld Devices ...................................................................................
What does a Handheld Skimming Device Look Like? .................................................................
Card Skimming with ATM Mounted Devices ..............................................................................
What does an ATM Mounted Skimming Device look like? .........................................................
Lost and/or Stolen Card Fraud ...................................................................................................
What is Lost and/or Stolen Card Fraud? ......................................................................................
False Application Card Fraud ......................................................................................................
What is False Application Card Fraud? ........................................................................................
Account Takeover Card Fraud ....................................................................................................
What is Account Takeover Card Fraud? .......................................................................................
Not Received Issued (NRI) Card Fraud ........................................................................................
What is Not Received Issued (NRI) Card Fraud? ..........................................................................
15
16
17
18
19
19
19
21
22
23
24
25
26
27
27
28
28
29
Where Does the Fraudulent Expenditure Occur? ......................................................................

Geographical Distribution ........................................................................................................
Fraud Types
Important Tips to Avoid Becoming a Victim of Card Fraud
.................................
30
.................................................................
32
Protection of Client Data ..........................................................................................................

Improvement of Internal Systems and Processes ......................................................................
Sharing of Information and Combating of Card Crime ...............................................................
....................................................................................................................
Crime Awareness
32
32
32
32
Industry Measures to Prevent Card Fraud
SABRIC CARD FRAUD BOOKLET 2014
SUMMARY
The banking industrys gross fraud losses due to South African (SA) issued credit card fraud increased
by 23%, from R366.8m in 2013 to R453.9m in 2014.
A drastic increase (1143%, from R6.2m to R78.3m) in False Application fraud is a major contributor to
the overall increase in credit card fraud during 2014.
Card Not Present (CNP) card fraud contributed 42% of the total credit card gross fraud losses in 2014
and the losses increased by 7% from R178.7m in 2013 to R191.7m in 2014.
64% of all CNP credit card losses occurred outside of South Africa.
Counterfeit credit card fraud losses decreased by 14% in 2014 and contributed to 27% of the overall
credit card gross fraud loss.
60% of all Counterfeit credit card losses occurred outside of South Africa.
Whilst Lost and/or Stolen credit card fraud increased by 64% from R31.7m in 2013 to R52.2m in 2014,
the fraud losses account for 11% of the total gross fraud losses on credit cards.
Gauteng, the Western Cape and KwaZulu-Natal accounted for 88% of the credit card fraud losses in
South Africa.
Debit card gross fraud losses amounted to R123.5m in 2014 compared to the R117.7m in 2013,
recording a 5% increase.
The majority of debit card fraud losses relate to Counterfeit fraud (65%), followed by Lost and/or
Stolen fraud losses (33%).
The majority of the fraudulent debit card transactions for 2014 occurred in Gauteng (40%) followed by
KwaZulu-Natal (15%), Eastern and Western Cape, (both 9%)
PAGE 3 | Card Fraud 2014
QUALIFICATION OF INFORMATION
Credit and debit card fraud information utilised in this report was provided by Barclays Africa Group, First
National Bank, Standard Bank of South Africa, Nedbank, Investec, Virgin, Amex, Diners Club, Capitec Bank,
Mercantile Bank, Bidvest, UBank, Bank of Athens, Albaraka Bank, Postbank and African Bank.
Credit card fraud figures include cheque card fraud.
Statistics used in the report are from 01 January to September 2014. For the comparative analysis the
abovementioned period will be compared to similar periods since 2006, with a focus on 2013 to 2014.
Information set used: All credit and debit card fraud losses as reported to SABRIC by 20 October 2014. All
calculations are based on the date of the fraudulent transaction.
All fraud losses mentioned in this booklet refer to gross fraud losses and do not relate to the actual losses
suffered by the banking industry. Figures pertaining to losses due to fraud have been rounded off to the
nearest R1 million, unless otherwise stated. Due to rounding off, the sum of the separate items may differ
from the totals shown.
NATIONAL OVERVIEW OF CARD FRAUD (2006-2014)

CREDIT CARD FRAUD
The gross fraud losses due to fraud perpetrated with SA issued credit cards increased by 23%, from
R366.8m in 2013 to R453.9m in 2014. The graph below depicts the industrys total fraud losses on SA issued
credit cards, irrespective of the geographical location of the fraudulent transaction.
Card fraud losses on SA issued credit cards (all countries) (Jan - Sept 2006 to 2014)
2014
R453.9
2013
R366.8
2012
R300.6
2011
R367.4
2010
R186.9
2009
R291.7
2008
R367.9
2007
R278.4
2006
R0
R178.3
R100
R200
R300
R400
R500
MILLIONS
Percentage distribution per fraud type on SA issued credit cards during 2014
Lost and/or
Stolen
NRI
11.4%
1.3%
CNP
42.4%
False
Application
17.4%
Counterfeit
27.4%
Account
Takeover
0.1%
SA issued credit card fraud per fraud type, all countries

FRAUD TYPE
2006
2007
2008
2009
2010
2011
2012
2013
2014
Lost and/or
Stolen
R66.2m
R117.5m
R117.5m
R65.7m
R25.8m
R18.3m
R15.6m
R31.7m
R52.2m
NRI (Not
Received Issued)
R4.2m
R5.1m
R10.4m
R8.8m
R1.7m
R1.3m
<R1m
<R1m
R3.8m
False Application
Fraud
R29.8m
R18.2m
R11.1m
R5.4m
R1.8m
R4m
R13.3m
R6.2m
R78.3m
Counterfeit
R53.5m
R94.7m
R157.1m
R145.7m
R92.7m
R207.7m
R113.9m
R144.5m
R123.1m
Account
Takeover
<R1m
<R1m
R1.6m
<R1m
<R1m
<R1m
R1m
R2.2m
<R1m
CNP (Card Not

Present)
R22.3m
R40.7m
R65.8m
R63.1m
R64.2m
R133.4m
R154.7m
R178.7m
R191.7m
All figures in R millions
WHERE DOES THE FRAUDULENT EXPENDITURE OCCUR?

Card fraud losses on SA issued credit cards (Jan - Sept 2006 to 2014)
Transactions not in SA
Transactions in SA
2014
R222.9
R231.0
2013
R220.7
R145.9
2012
R135.8
R164.8
R123.5
2011
R243.9
2010
R72.8
R114.0
2009
R78.2
R213.4
2008
R95.5
R272.4
2007
R65.0
R213.4
2006
R48.1
R130.1
R0
R50
R100
R150
R200
R250
R300
MILLIONS
For the year 2014, 49% of all credit card fraud losses occurred outside the borders of South Africa as
compared to 60% in 2013. Credit card fraud losses on SA issued credit cards used inside South Africa,
increased by 58% in 2014 (from R145.9m in 2013 to R231.0m in 2014).
A seven percent increase occurred on CNP credit card fraud losses. CNP fraud remains the biggest
contributor of fraudulent expenditure on SA issued credit cards (42%) for 2014. Of all CNP credit card fraud
losses, 64% occured outside South Africa.
Counterfeit credit card fraud losses outside South Africa decreased by 16% (R89.3m to R74.6m). Whilst 40%
of all counterfeit transactions occurred within South Africa, these losses decreased by 12%, from R55.1m to
R48.4m in 2014.
Fraudulent spend with Lost and/or Stolen credit cards increased by 64% with 79% of the transactions
occurring in South Africa.
Counterfeit SA issued credit cards are frequently being used by criminals in neighbouring countries such
as Zambia, Zimbabwe, Botswana, Namibia and Mozambique and these transactions are mostly related to
fraudulent cash withdrawals at ATMs.
The five countries with the highest recorded financial losses due to CNP and Counterfeit fraud on SA
issued credit cards during 2014 were:
CNP
Counterfeit
United States
United States
United Kingdom
India
France
Mexico
China
Brazil
Australia
Canada
CREDIT CARD FRAUD LOSS IN SOUTH AFRICA

Credit card fraud losses on SA issued cards used in South Africa, increased by 58% from R145.9m in 2013 to
in R231.0m in 2014.
Lost and/or Stolen credit card fraud losses increased by 60% in 2014 and accounts for 18% of the total
credit card fraud losses in South Africa. Criminals have reverted to modus operandi such as shoulder
surfing and card jamming or swopping due to changes in business processes linked to Chip & PIN cards.
Inevitably this has led to a visible increase in Lost and/or Stolen card fraud, similar to the card fraud trends
noted in the UK. Lost and/or Stolen card fraud is currently at the highest level in five years.
Transactions associated with False Applications recorded the biggest increase (1516%), increasing from
R4.2m (2013) to R68.8m (2014). Out of all False Application transactions, 88% occurred in South Africa.
Criminals abuse online application channels and use false details to open multiple credit card accounts
and in doing so, receive a legitimate card and PIN.
Counterfeit credit card fraud losses inside South Africa, decreased by 12% (from R55.1m in 2013 to R48.4m
in 2014).
CNP fraud committed within South Africa increased by 21% from R56.7m in 2013 to R68.9m in 2014.
Credit card fraud in South Africa split by fraud type (year-on-year, Jan - Sept 2006 to 2014)
Account Takeover
Card Not Present
Counterfeit
Not Received Issued
Lost/Stolen
False Applications
R160
R140
R120
MILLIONS
R100
R80
R60
R40
R20
R0
2006
2007
2008
2009
2010
2011
2012
2013
2014
GEOGRAPHICAL DISTRIBUTION
Gauteng, Western Cape and KwaZulu-Natal accounted for 88% of all credit card fraud losses in South
Africa. These provinces also recorded the highest number of skimming devices retrieved in the field.
The remaining provinces accounted for 12% of the fraud losses. With the exception of the North West
Province, all eight provinces recorded an increase. Gauteng accounts for 55% of the credit card fraud
losses, followed by the Western Cape with 22% and KwaZulu-Natal with 9%. The provinces with the
highest increase in credit card fraud losses were Gauteng with 49% (R63.5m to R94.7m) and the Western
Cape with 47% (R26.2m to R38.6m). Losses in the Northern Cape increased with 168% (R288 112 to R772
860), however the losses are miniscule when compared to the rest of the provinces.
Provincial Geographical Distribution

PROVINCE
2006
2007
2008
2009
2010
2011
2012
2013
2014
Eastern Cape
R1.9m
R4.8m
R4.9m
R2.1m
R1.3m
R1.9m
R3.6m
R4.4m
R5.2m
Free State
R1.6m
R3.3m
R4.3m
R2.3m
R1.1m
R1.1m
R1.3m
R1.7m
R2.0m
Gauteng
R67.8m
R91.9m
R117.5m
R85.9m
R49.4m
R73.6m
R73.9m
R63.5m
R94.7m
KwaZulu-Natal
R16.3m
R34.3m
R41.4m
R27.9m
R16.7m
R23.7m
R10.9m
R13.5m
R15.9m
Limpopo
R1.5m
R2.7m
R3.5m
R2.1m
R2.2m
R2.4m
R2.7m
R3.3m
R4.8m
Mpumalanga
R2.7m
R6.1m
R7.2m
R4.9m
R1.9m
R1.4m
R2.3m
R3.4m
R4.2m
North West
R1.4m
R4.3m
R5.2m
R2.6m
R1.4m
R1.8m
R2.1m
R3.3m
R3.2m
Northern Cape
<R1m
<R1m
<R1m
<R1m
<R1m
<R1m
<R1m
<R1m
<R1m
Western Cape
R11.3m
R26.4m
R29m
R27m
R12.8m
R29.3m
R39.1m
R26.2m
R38.6m
All figures in R millions
DEBIT CARD FRAUD

An increase of five percent in debit card fraud gross losses was recorded, from R117.7m in 2013 to R123.5m
in 2014.
The majority of fraud on debit cards are related to Counterfeit, Lost and/or Stolen and CNP. The other
fraud types are so minuscule (0.2% of the total debit card fraud) that it will not be discussed in detail in this
document.
Counterfeit debit card fraud contributed 65% of overall debit card losses. Cash withdrawals at ATMs
contributed to a large percentage (85%) of all debit card fraud transactions.
Criminals need both the magnetic stripe information and the PIN of a debit card to succesfully transact.
The majority of Counterfeit debit card fraud can thus be directly linked to card skimming.
Card fraud losses on SA issued debit cards (all countries) (Jan - Sept 2011 to 2014)
2014
R123.5
2013
R117.7
2012
R204.0
2011
R0
R219.9
R50
R100
R150
R200
R250
MILLIONS
A 25% decrease on Counterfeit debit card fraud losses was recorded from R109.8m in 2013 to R82.2m in
2014. In the same time period Lost and/or Stolen debit card fraud increased by 420% which is similar to
the trend seen in credit card fraud (from R31.7m to R52.2m).
WHERE DOES THE FRAUDULENT EXPENDITURE OCCUR?

The majority of the fraudulent transactions on SA issued debit cards occured within South Africa. When
used outside South Africa, neighbouring African countries are targeted and the bulk of these transactions
relates to cash withdrawals at ATMs.
The five African countries with the highest recorded financial losses due to Counterfeit fraud on SA issued
debit cards during 2014 were:
Lesotho
Namibia
Zimbabwe
Mozambique
Botswana
GEOGRAPHICAL DISTRIBUTION
The distribution of debit card fraud within Gauteng, KwaZulu-Natal, Western and Eastern Cape is similar
to that of credit card fraud. In 2014 the majority of the fraudulent transactions occurred in Gauteng (41%)
followed by KwaZulu- Natal (15%), Western Cape (10%) and Eastern Cape (9%).
The other provinces collectively account for 26% of the fraud losses on debit cards. A decrease was seen in
the losses associated with fraudulent transactions, in all the provinces except the Northern Cape where an
increase from 0.4% to 1.2% was seen.
Percentage of debit card fraud losses per province (Jan - Sept 2011 to 2014)
PROVINCE
2011
2012
2013
2014
Gauteng
42%
43%
42%
41%
KwaZulu-Natal
18%
18%
16%
15%
Eastern Cape
17%
9%
8%
9%
Western Cape
7%
9%
8%
10%
Mpumalanga
4%
6%
6%
7%
Free State
3%
3%
4%
5%
North West
3%
5%
5%
6%
Limpopo
2%
3%
6%
7%
Northern Cape
0.4%
1%
HOW DOES RSA COMPARE INTERNATIONALLY?

Card fraud losses on UK issued cards (Jan - June 2007 to 2014)
2014
247.6
2013
216.1
2012
185.0
2011
169.8
2010
186.8
2009
232.8
2008
304.2
2007
R0
263.6
R50
R100
R150
R200
R250
R300
R350
MILLIONS
According to Financial Fraud Action UK, fraud losses on UK issued cards increased by 14% from January
to June 2014, compared to the same period in 2013. These figures include the losses for debit and credit
card fraud.
CNP fraud accounted for 70% of the total losses and increased by 22% compared to 2013.
Lost and/or Stolen card fraud increased by three percent and was the second highest loss category, with
12% of all losses associated to Lost and/or Stolen cards.
Counterfeit fraud accounts for 10% of the total losses and increased by 3% compared to the same period
in 2013. It is noteworthy to mention that losses associated to cards issued but not received (NRI) increased
by 10%.
South Africa mirrors the UK trend with increases in CNP, NRI and Lost and/or Stolen card fraud. However,
in spite of the current decrease in Counterfeit credit card fraud it remains one of the major contributors to
card fraud in South Africa.
Source: (http://www.financialfraudaction.org.uk/news-article.asp?genre=media&Article=2780)
FRAUD TYPES (RSA ISSUED CREDIT AND DEBIT

CARDS, USED WITHIN AND OUTSIDE
SOUTH AFRICA)
CARD NOT PRESENT CARD FRAUD (CNP)
CNP fraud losses increased by 7% from R178.7m in 2013 to R191.7m in 2014 and contributed 42% of the
total credit card fraud losses in 2014.
The increase in CNP fraud seen over the last few years is a clear indication that South African credit card
fraud trends are following similar trends as in other EMV compliant countries such as the UK.
Banks are starting to allow CNP transactions on their debit cards, and the fraud on these cards is expected
to increase. During 2014 the losses associated with CNP fraud on debit cards amounted to R1.2m, and
contributed 1.8% of the total loss on debit cards.
Card Not Present credit card fraud (Jan - Sept 2006 to 2014)
2014
R191.7
2013
R178.7
2012
R154.7
2011
R133.4
2010
R64.2
2009
R63.1
2008
2007
2006
R0
R65.8
R40.7
R22.3
R50
R100
R150
R200
MILLIONS
COUNTERFEIT CARD FRAUD

Counterfeit card fraud losses on SA issued credit cards (all countries) (Jan - Sept 2006 to 2014)
2014
R123.1
2013
R144.5
2012
R113.9
2011
R207.7
2010
R92.7
2009
R145.7
2008
R157.1
2007
2006
R0
R94.7
R53.5
R50
R100
R150
R200
R250
MILLIONS
Counterfeit card fraud decreased by 14% in 2014 and contributed 27% of the overall credit card gross fraud
losses. 60% of all Counterfeit credit card losses occurred outside South Africa and decreased by 16% (from
R89.3m in 2013 to R74.6m in 2014). Counterfeit credit card losses in South Africa decreased from R55.1m to
R48.4m (-12%) during 2014.
Counterfeit debit card fraud decreased by 25% in 2014 and contributes 65% of the overall debit card gross
fraud losses. 60% of all Counterfeit debit card losses occurred inside South Africa with the remaining 40%
occurring outside South Africa.
Counterfeit card fraud losses on SA issued debit cards (all countries) (Jan - Sept 2011 to 2014)
2014
R82.2
2013
R109.8
2012
R183.9
2011
R0
R213.3
R50
R100
R150
R200
R250
MILLIONS
CARD SKIMMING
CARD SKIMMING WITH HANDHELD DEVICES

Handheld skimming still remains a threat and is one of the major contributors to Counterfeit card fraud.
From 2005 to September 2014 a total of 1 377 handheld skimming devices were recovered by either SAPS
or bank investigators, with 74 of these seized between January to September 2014.
Retrieved handheld skimming devices (2005 to 2014)
2014
74
2013
151
2012
237
2011
194
2010
190
2009
206
2008
143
2007
2006
2005
90
48
44
50
100
150
200
250
During 2014 the majority of handheld skimming devices were recovered in Gauteng (38), KwaZulu-Natal
(13) and the Western Cape (9). There was an increase in the number of devices recovered in KwaZulu-Natal
(13 compared to the 11 in 2013).
North West
Western
Cape
Eastern
Cape
Northern
Cape
Free
State
0
Mpumalanga
Limpopo
2
Gauteng
38
KwaZulu-Natal
13
Cards can be skimmed at ATMs or at points of sale and therefore bank clients are urged not to accept
assistance from anybody at ATMs and not to let their cards out of sight when transacting.
WHAT DOES A HANDHELD SKIMMING DEVICE LOOK LIKE?

The images below are examples of handheld skimming devices. Although there are many models
available, handheld skimming devices are usually small black objects that fit into the palm of your hand
and easily hidden in a pocket. The public is urged to report any individuals importing or using these
devices to steal card data to the police.
CARD SKIMMING WITH ATM MOUNTED DEVICES

Between 2007 to September 2014, 237 ATM mounted skimming devices were recovered by the banking
industry and law enforcement. During January to September 2014, a total of 49 devices were recovered.
Retrieved ATM mounted skimming devices (2007 to 2014)
2014
49
2013
44
2012
43
2011
53
2010
2009
2008
2007
36
10
20
30
40
50
60
ATM mounted skimming devices were retrieved in four provinces. Gauteng had the highest number
retrieved (32), followed by the Western Cape (13), Mpumalanga (3) and Free State (1).
ATM clients are encouraged to be on the lookout for foreign objects attached to ATMs and are urged to
always conceal their PIN when transacting.
WHAT DOES AN ATM MOUNTED SKIMMING DEVICE LOOK LIKE?

This device is difficult to recognise as it is manufactured to match the look and feel of the ATM. Always
inspect the ATM machine and cover the PIN pad with your free hand when entering your PIN.
LOST AND/OR STOLEN CARD FRAUD

Lost and/or Stolen credit card fraud (Jan - Sept 2006 to 2014)
2014
R52.2
2013
R31.7
2012
R15.6
2011
2010
R18.3
R25.8
2009
R65.7
2008
R117.5
2007
R117.5
2006
R0
R66.2
R20
R40
R60
R80
R100
R120
MILLIONS
Lost and/or Stolen credit card fraud increased by 64% from R31.7m in 2013 to R52.2m in 2014 and the
fraud losses accounted for 11% of the total gross fraud losses on credit cards. The majority (79%) of the
fraud losses occurred inside South Africa.
Lost and/or Stolen debit card fraud increased by 420% from R7.9m in 2013 to R41.2m in 2014 and the fraud
losses accounted for 33% of the total gross fraud losses on credit cards. Almost all (99%) of the fraud losses
occurred inside South Africa.
Lost and/or Stolen debit card fraud (Jan - Sept 2011 to 2014)
2014
2013
R41.2
R7.9
2012
R6.7
2011
R7.1
R0
R5
R10
R15
R20
R25
R30
R35
R40
R45
MILLIONS
Changes in business processes to accommodate Chip & PIN cards, have resulted in criminals reverting to
older modus operandi such as shoulder surfing and card swopping. The increase in Lost and/or Stolen
card fraud in South Africa is similar to the card fraud trends seen in the UK. It is crucial for bank clients to
not be distracted when transacting at ATMs and under no circumstances must assistance be accepted
from anybody whilst using an ATM.
FALSE APPLICATION CREDIT CARD FRAUD

False Application credit card fraud (Jan - Sept 2006 to 2014)
2014
R78.3
2013
R6.2
2012
R13.3
2011
R4.0
2010
R1.8
2009
R5.4
2008
2007
R11.1
R18.2
2006
R29.8
10
20
30
40
50
60
70
80
MILLIONS
Losses related to False Applications on credit card accounts, accounted for 17% of the overall credit card
fraud losses. During 2014, fraud losses associated with transactions following a False Application increased
with 1143%, from R6.2m to R78.3m.
Criminals will apply for credit card accounts online using false information and supplying fraudulent
supporting documentation. The fraudulent documentation is of such good quality that bank processes
are not always able to detect it. Once the account is approved and the card issued, the criminal will then
use the full credit facility available on the card account. Only once in arrears, will the bank realise that the
account was opened with fraudulent details.
Whilst the threat is relatively new, the banking industry has already implemented strategies for fraud
detection and prevention to mitigate the risk associated with False Application fraud.
ACCOUNT TAKEOVER CREDIT CARD FRAUD

Account Takeover credit card fraud (Jan - Sept 2006 to 2014)
2014
R0.5
2013
R2.2
2012
R1.0
2011
2010
R0.7
R0.2
2009
R0.6
2008
R1.6
2007
2006
R0.4
R0.3
0.5
1.5
2.0
2.5
MILLIONS
Credit card fraud losses associated with Account Takeover fraud decreased by 75% (from R2.2m in 2013 to
R544 000 in 2014). Account Takeover fraud accounted for 0.1% of the overall credit card losses.
NOT RECEIVED ISSUED CREDIT CARD FRAUD (NRI)

Not Received Issued credit card fraud (Jan - Sept 2006 to 2014)
2014
R3.8
2013
R0.7
2012
R0.5
2011
R1.3
2010
R1.7
2009
R8.8
2008
R10.4
2007
R5.1
2006
R4.2
10
12
MILLIONS
Not Received Issued (NRI) card fraud losses increased by 427%, from R730 000 in 2013 to R3.8m in 2014.
Credit card fraud losses associated with NRI cards accounted for 1% of the overall credit card losses.
Although the percentage increase is high, the associated loss is still relatively low.
Banks are continuously improving processes in respect of card collections and PIN activation. Customers
are urged to respond quickly to calls to collect replacement cards. It is also very important that bank
customers alert the bank if replacement cards were not received within a reasonable time.
IMPORTANT TIPS TO AVOID BECOMING A VICTIM

OF CARD FRAUD
DOS
If you think the ATM is faulty, cancel the transaction immediately and report the fault to your bank and
transact at another ATM.
Be cautious of strangers offering help as they could be trying to distract you in order to get your card
or PIN.

If you are disturbed or interfered with whilst transacting at the ATM, your card could be skimmed by
being removed and replaced back into the ATM without your knowledge. Cancel the transaction and
immediately report the incident using your Banks Stop Card Toll free number which is displayed on
the ATM or on the back of your bank card.
Choose familiar and well-lit ATMs where you are visible and safe to transact.
Know what your ATM looks like so that you are able to identify any foreign objects attached to it.
If your card is retained, do not leave the ATM before you have cancelled your card by calling your
banks call centre using your own mobile phone.
Shield the hand that is typing your PIN number so that nobody can see your PIN number.
Never let the card out of your sight when making payments and if possible insert the card into the
Point of Sale device yourself.
Always ensure that the card you receive out of the ATM is your own.
If you have debit, cheque and credit cards, dont choose the same PIN for all of them so that if you lose
one, the others will still be safe.
Keep your transaction slips and check them against your statement to spot any suspicious
transactions which must be queried with your bank immediately.
Check the Rand value of the transaction on the screen before entering your PIN and authorizing the
transaction. Note the value must be reflected in Rands. If not, stop the transaction and contact your
bank immediately
If possible change your PIN as often as possible

DONTS
Do not ask anyone to assist you at the ATM, not even the security guard or a bank official. Rather go
inside the bank for help.
Never force your card into the slot as it might have been tampered with.
Do not insert your card if the screen layout is not familiar to you and looks like the ATM may have been
tampered with.
Never write your PIN on your card.

Never write your PIN on paper and store it in the same location as your card
INDUSTRY MEASURES TO PREVENT CARD FRAUD

PROTECTION OF CLIENT DATA
South African banks subscribe to PCI DSS standards as set by MasterCard, Visa, as well as local legislation
to protect client information inclusive of card data. Banks also urge clients to become PCI aware as data
security is of utmost importance.
IMPROVEMENT OF INTERNAL SYSTEMS AND PROCESSES

SA banks are continuously investing in new technologies to assist with the detection, prevention and
reduction of bank card fraud.
Crime trends are followed closely and adjustments to monitoring systems are made to mitigate associated
risks.
SMS notifications for transactions on card accounts are an effective detection tool and banks encourage
customers to utilise this service.
SHARING OF INFORMATION AND COMBATING OF CARD CRIME

SABRIC provides the industry with an industry view of crime trends, threats and facilitates a collective
approach to the combating of card fraud in partnership with the SA Police Service and the National
Prosecuting Authority, as well as other stakeholders in the fight against crime. Dedicated police reaction
teams were established in provinces where card fraud is most prevalent. This contributed to numerous
arrests and successful prosecutions.
CRIME AWARENESS
SABRIC and the banking industry regularly partner with the media to alert bank clients and merchants to
new modus operandi and provide crime prevention tips to card users.
Switchboard: +27 11 847 3000

Email: info@sabric.co.za
Postal Address:
PO Box 3682
Halfway House
1685
Physical Address:
Sabric House, Hertford Office Park
90 Bekker Road cnr Allandale Road
Midrand

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TABLE OF CONTENTS

Sabric Card Fraud Booklet 2014

Qualification of Information ...............................................................................................

National Overview of Card Fraud (2006-2014) .............................................................

Credit Card Fraud

Debit Card Fraud ...................................................................................................................

How Does RSA Compare Internationally?

Card Not Present Card (CNP) Fraud ...........................................................................................

Where Does the Fraudulent Expenditure Occur? ......................................................................

Important Tips to Avoid Becoming a Victim of Card Fraud

Protection of Client Data ..........................................................................................................

Industry Measures to Prevent Card Fraud

SABRIC CARD FRAUD BOOKLET 2014

PAGE 3 | Card Fraud 2014

SABRIC CARD FRAUD BOOKLET 2014

PAGE 4 | Card Fraud 2014

SABRIC CARD FRAUD BOOKLET 2014

NATIONAL OVERVIEW OF CARD FRAUD (2006-2014)

PAGE 5 | Card Fraud 2014

SABRIC CARD FRAUD BOOKLET 2014

SA issued credit card fraud per fraud type, all countries

CNP (Card Not

All figures in R millions

PAGE 6 | Card Fraud 2014

SABRIC CARD FRAUD BOOKLET 2014

WHERE DOES THE FRAUDULENT EXPENDITURE OCCUR?

PAGE 7 | Card Fraud 2014

SABRIC CARD FRAUD BOOKLET 2014

PAGE 8 | Card Fraud 2014

SABRIC CARD FRAUD BOOKLET 2014

CREDIT CARD FRAUD LOSS IN SOUTH AFRICA

Card Not Present

Not Received Issued

PAGE 9 | Card Fraud 2014

SABRIC CARD FRAUD BOOKLET 2014

Provincial Geographical Distribution

All figures in R millions

PAGE 10 | Card Fraud 2014

SABRIC CARD FRAUD BOOKLET 2014

DEBIT CARD FRAUD

PAGE 11 | Card Fraud 2014

SABRIC CARD FRAUD BOOKLET 2014

WHERE DOES THE FRAUDULENT EXPENDITURE OCCUR?

PAGE 12 | Card Fraud 2014

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PAGE 13 | Card Fraud 2014

SABRIC CARD FRAUD BOOKLET 2014

HOW DOES RSA COMPARE INTERNATIONALLY?

SABRIC CARD FRAUD BOOKLET 2014

FRAUD TYPES (RSA ISSUED CREDIT AND DEBIT

SABRIC CARD FRAUD BOOKLET 2014

PAGE 16 | Card Fraud 2014

SABRIC CARD FRAUD BOOKLET 2014

COUNTERFEIT CARD FRAUD

PAGE 17 | Card Fraud 2014

SABRIC CARD FRAUD BOOKLET 2014

PAGE 18 | Card Fraud 2014

SABRIC CARD FRAUD BOOKLET 2014

CARD SKIMMING WITH HANDHELD DEVICES

Retrieved handheld skimming devices (2005 to 2014)

PAGE 19 | Card Fraud 2014

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PAGE 20 | Card Fraud 2014

SABRIC CARD FRAUD BOOKLET 2014