SUNWAY SPORT CENTRE BOOKING

REPORT FINAL PROJECT SYSTEM ANALYSIS AND DESIGN

UNIVERSITI TEKNOLOGI MALAYSIA
(UTMSPACE)

LECTURER

MR NOR HASHIM BIN ABU SAMAH

GROUP NAME :

FIVELADYFLY

BLOG

www.fiveladyfly.blogspot.com

GROUP MEMBERS:
1.
2.
3.
4.
5.

NOR AMIZUL FAZURA BT ABD JALIL

ROSNIZA BT RAZALI
HARTINI BT SURI
NURSYAFIQAH BT MOHAMAD NOR
THIVYAAH DEVI SRI A/P DHANABALAN
SX132526CSJF03

STUDENT ID
SX132566CSRF03
SX130134CSJS03

SX130192CSRS03
SX130202CSRS03

SPORT CENTRE MANAGEMENT SYSTEM

1.

INTRODUCTION

1.1

Background Study

Nowadays, futsal, badminton, squash has become one of the major sports in many countries.
It is being one of the favourite sports among teenagers, adult and kids, including mans and womens.
That is why we can see a lot of sport centre has been opened everywhere. As can see, many other
courts today still use the manual booking system. This system is quite unfriendly to the user. By
using the current system, users need to call or come to the futsal club by themselves to check the
availability and to book the court which is wasting their time if the court is not available. Sometimes,
there are happens the clashing when the booking data is not organized nicely. The booking data of
the current system will be stored manually and it has a high probability that the data might lose or
broken. Besides that, there are still so many lackage of using the current booking system. The other
problem is the management of court resources and staffs. Though the number of staffs and
resources are not as big as other company, but, they are still need to be organized systematically
since the staffs need to work until 4a.m every day. Thats why, the system is needed to be replaced
with a new system which is more systematic and user friendly.

1.2 Current Problem

One of major problems related to the court is about their booking service. Besides that, the
management services also need to be conducted efficiently.

1. Most of people today having a busy lifestyle. Time is becoming one of the priceless things. They
have no much time to do such a complicated job for no result. However, basically the person must
call or come to the Sport Centre to book court and other resources. And what if at the same time, all
of the court has fully booked. For sure, they are just wasting their time. They just can see on ibooking but cannot book on that system so their need own system.

2. The owner also keeps or records their booking data in a log book. The chance and probability the
data might lose are high. Another problem that occur are when the team want to booking the futsal
court, there are always happens the clashing between another teams. This scenario happens
because the manual system does not have a proper management to handle it.

3. Besides that, most of the court is open for night and day. That means their worker needs to work
in shift. And it is quite complicated to manage their staffs manually. That is why the futsal court
management need a system which can arrange the schedule automatically. Based on the problems
that occur, this project will give beneficial to the owner of Sport Centre or the people in order to
make a management more efficient and follow up with the technology using nowadays. This system
also will make the organization became so easy and faster.

1.3 Propose System Solution

Sport Centre Management System (SCMS) is developed to give an efficient system to the
Sunway Sport Centre management. In the existing system, customer needs to come to the sport
centre to make a booking even they can check by i-booking. However, by using SCMS, they can make
the online booking anywhere and anytime. This system is covering online booking for customer and
online system for staff. This system is for the customers to booking court and other resources, view
court availability via online system. Besides that, by using GSM modem, a confirmation message will
be sent to customers mobile after they made the online booking. Based on the existing system, all
the booking data, equipment data, staff profile and others will be stored manually in a log book. This
is dangerous because the probability the data will be lost or damage is high. So, Sport Centre
Management System is also developed for all the booking and management data can be stored in
database which will be more secure

1.4 Objective

The main aim of this project is to design, develop a system which would assist the people who love
to play futsal and futsal court owner. The overall objectives of the project are:

1. To develop a web-based system of futsal court booking

2. To give confirmation message to the customer to approve booking.
3. To saved or record all booking data information in a database system which is more secure.

1.5 Scope

The system is developed for the several different scopes.

1. Customer Enable customers booking court and other resources by using online system.
2. Staffs - Edit equipment and all courts management by using online system.
3. Database - To store all the booking data securely.

1.6 Benefits

By develop this new system will give some benefits.

1. Customer No need to come to make a booking

2. Staffs Can do work more efficiently, comfortly and fast
3. Data may not lost and easier to find

2.

PROJECT PLAN
2.1 Cost Benefit Analysis

Cost
Development Cost
Hardware
Software
Training

Year 0

Year 1

Year 2

Year 3

Year 4

9 500
4 000
3 000
16 500

Total
Production Cost
Supplies
IS Personnel
Maintenance

750
14 000
1 525

15 400
1 525

Annual Production Cost

16 275

16 925

18 465

20 159

Present Value

14 152

12 792

12 140

11 526

Acumulate Cost

30 652

43 449

55 589

67 115

Benefits

Year 0

Year 1

Year 2

16 940
1 525

Year 3

18 634
1 525

Year 4

Labor Savings

15 300

16 065

16 868

17 711

Increase Sales

20 700

22 770

25 047

27 551

36 000

38 835

41 915

45 262

Present Value

31 304

29 365

27 558

25 879

Acumulate Benefits
Gain or Loss

31 304

60 669
17 220

88 227
32 638

114 106
46 991

Total

Profitability Index

652

46 991 / 16 500 = 2.848

Profitability index = 2.848 , showing that is good investment because of its index is more than one.

2.2 Gant Chart

3. SYSTEM ANALYSIS
3.1

Interviews questionnaires and feedback from interviewee.

Interview Question for Sunway Sport Centre

1. How do you arrange the booking from customer? Is there any problem of the arrangement?
Sunway Sport Centre use two approach to handle the facilities booking arrangement. They
use manual system and online system. The online system is iBooking. They need to use
manual system if online system cannot be use due to technical problem.
2. If customer want to know about SSC or book the sport facilities, how they can get the info.
a. Walk in
b. By phone
c. Website
d. Others ________________________________
From the interview, we found most customers make facilities bookings through a phone call
and walk in to the SSC.
3. What is the questions that always asked from the customer?
The question is often asked by customer is court availability and rate per hour, promotion
and event.
4. Are you satisfied with the current system? Why?
User not strongly satisfied with the current system because they need to use manual system
in the same time. The current system only provides customer to book the facilities and not
provide much information to the customer like promotion and event.
5. What is the operational day and opening time of this SSC?
SSC operate Everyday and its open from 9.00 am until 12.00 am
6. Which day in a week SSC have more customer than the other day.
SSC have more customer on weekend.
7. What is the facility available here? How many?
SSC have 7 badminton courts and 4 futsall court
8.

What are the most popular facilities here?

A badminton court is the most popular facilities here.

9. What is your opinion if customer can book and get info of the sport facilities true the
internet?
Most of interviewee believe it is better if the user can make reservations through the
internet because it can save time and cost.
10. Is there any idea or opinion do you have to improve the current system?
The current system can be improve by provide rate per hour, and info about promotion and
event. New system should be user friendly, fast response and provide information customer
needs.

3.2

Design of current logical DFD

Booking detail

Customer

approve booking

admin

0
comfirmation email

iBookCourt

booking detail

Context Diagram iBookCourt

court status

customer
choose court

2
check available
court

1
Booking

payment

available court
court status
D1 Court Status

3
comfirmation letter

Payment

available court

Level 0 DFD for iBookCourt System

1.1
entered ID & password

booking detail

login

ID & password
1.2
Booking

D2 Customer Detail
match
court status
not available

2.1
check availability

court status
D1 Court
court status
court available
2.2

3.2
fee summary
Customer
Reference Number

booking detail /
total amount
3.1

fees summary

calculate fees

3.3
user pay

comfirm to booking

booking detail

request total
D3 Account

payment

total
accept payment

Level 1 DFD of iBookCourt System

3.3

Design of system improvement (to-be system / proposed system) DFD

Order

verify order

CUSTOMER

STAFF
0
Reference Number
Payment

Sunway Sport
Centre Booking
System

Show Customer Reference Number

Context Diagram of Sunway Sport Centre Booking System

0
Fill Order

Order

Court Management

Verifying Order

CUSTOMER

Updating Info

STAFF

Court List

1
Payment Info

D1

Court

Processing
Order

Show Customer Reference Number

Payment Detail
Invoice Detail

Payment
Show Booking Detail

Received Online Payment

Payment
Process

Level 0 DFD of Sunway Sport Centre Booking System

Account
Dept

4.

SYSTEM DESIGN
4.1

Physical DFD design

1.1
entered ID & password

booking detail

login

ID & password
1.2
Booking

D2 Customer Detail
match
court status

court status
D1 Court
2.1
court available

check availability

2.2
3.2
fee summary
Customer
Reference Number

booking detail /
total amount
3.1

fees summary

calculate fees

3.3
user pay

comfirm to booking

booking detail

request total
D3 Account

payment

total
accept payment

4.2 Structure Chart

4.3

Decision tree

4.4

Interface design.

Home

Login

Booking Rate

Booking

Booking Summary

Booking Comfirmation

Court Status

User Manual