COMPANY PROFILE:

CARE is one of the fastest growing hospital chains in India, engaged in providing
primary as well as tertiary healthcare services. It is a hospital chains that is founded and
managed by professionals with a mission and a passion for providing healthcare for the
needy. At CARE, the growth has been phenomenal. From a 100-bed single specialty Heart
Institute facility focusing on cardiac care in Nampally (Hyderabad), CARE has become a
multi-specialty hospital chain comprising of 1600 beds across 12 hospitals.
CAREs reputation for its humanitarian and selfless service has ranked this esteemed
institution as the fourth largest healthcare provider in India (CRIS-INFAC report, 2006). Our
effort to provide quality health care with compassion has rewarded us with the honor of being
the top healthcare provider in Andhra Pradesh. With the service-oriented Healthcare delivery
model, CARE is geared to provide cost effective and user friendly medication. Despite the
intense competition and intense marketing tactics employed by multiple commercial
corporate organizations, CARE has carved a niche for itself by garnering the best reputation
amongst the local masses. Armed with the best of the facilities in areas of Education,
Research, patient care and highly qualified professionals, CARE endeavors to match global
benchmarks and conquer healthcare market in the second decade of its establishment.
Vision:
To evolve as a unique university-based health centre where the quest for new
knowledge would continuously yield more effective and more compassionate care for
all.
To nurture a new generation of professionals of life-long commitment, dedication,
knowledge, skills, wisdom and values.
To strive for public trust and maintain medicines humane and noble place among
professions.
To be globally competitive in healthcare and related businesses integrating local
culture and ethos.

Mission:
At CARE, our mission is more than just a statement, its the cornerstone of all our efforts:
"To provide the best and cost-effective care, accessible to every patient, through integrated
clinical practice, education and research, delivered with compassion, care and concern
through team spirit and transparency."

Objectives:
Upgrade its education and Research wing on par with the international standards and
consequently develop healthcare solutions for under developed and developing areas.
Register a phenomenal growth by adding 5000 beds in the next five years.
Offer unique platform to various partners and collaborators, both national and
international, to innovate in healthcare delivery systems, coverage systems like
microfinance/ microinsurance, medical education and research.
Develop healthcare solutions for underdeveloped and developing countries.
To develop comprehensive healthcare delivery model that suits our population.
To develop centers of excellence in medical specialties.
To compromise the obsolete and seek excellence through effective and up-to-date
technology and service.
Undertake clinical practice through high-end education and research.
Create a web of PCD clinics, corporate health plans, and associates program to
leverage the use of technology and gain access to remote areas.
Values and principles:
The cornerstone of values practiced at CARE stem from our ideology of to put patients
interests first. The ideology dictates every aspect of the clinical governance, patient care and
the work culture. The great heights we have achieved in delivering medical care with
exceptional quality have been a result of these values-based health services.
CARE aims at providing a holistic approach to healthcare. Our logo has been crafted
with this thought in mind. Through the explanation of our logo and identity, we endeavor to
help partners, branch organizations, shareholders and esteemed patients understand CARE
and its entity better.

Brand Identity and Name are largely dependent on the Logo. People identify an
organization with its Logo. It is a Logo that states in part the organizations ethics and values.
The following list explains the CARE Logo
The bold rectangular surrounding the frame logo exemplifies the well defined
framework with in which CARE operates.Each stroke that makes the pedestal identifies the
multi-disciplinary teams working at CARE.
The Foundation under the field depicts a level field for all, and talks about CAREs
transparent dealings.On top of the towering pedestal, the figure lending a helping hand
signifies a professional standing on excellence, while a figure hes helping up represents a
patient down with disease.The color purple represents nobility and spirituality. And hence, it
brings about certain spiritual calmness to those who come in contact with it.
History
A movement called CARE took birth in the year 1997, when Padmashri Dr. B.
Soma Raju led a team of medical professionals to set up the first CARE Hospital. It opened a
new chapter in the history of health care. The driving force of Compassion, Concern, Care,
coupled with single minded objective - the recovery of the patient is been the fountainhead of
inspiration. Today, within a span of 10 years, CARE has emerged as the leading name in
health care and has earned a reputation for humanitarian and self less service. But, most
importantly, CARE has the undivided faith of millions.
The origins of CARE can be traced to 1983 when a team of cardiologists, led by
Padmashri Dr. B Soma Raju, set up a synergy for professional excellence in the cardiology
department of the Nizams Institute of Medical Sciences (NIMS) in Hyderabad. The idea was
to propel the cardiology department into one of the top centers in the country. The synergy
gave momentum to the purpose and accelerated the birth of CARE 13 years later. The team
collaborated with scientists to make healthcare affordable through the development of
indigenous medical technologies. It was the development of Indias first coronary stent
(Kalam-Raju stent) that inspired the creation of CARE Hospital in 1997 to nurture a model
that makes quality medical care affordable and accessible.
At the outset, CARE earned accolades and appreciation from one and all for its
expertise in heart care. It continues to set new benchmarks not only in heart care, but also
expanded its horizons by becoming a leading Multi-specialty Health Care Provider. Through

the years, CARE has emerged as:

The Single Largest Team of Cardiologists and Cardiac Surgeons in the country.
A Multi-specialty hospital with round the clock availability of Cardiologists, Cardiac
Surgeons, Neurologists, Critical Care Specialists, Anaesthiologist, etc.
A hot-bed for many National and International Clinical Researches with close to 15
ongoing International clinical trials.
An Institution with strong ethos and unflinching devotion to Ethical medical practice.
Institute par excellence with continuous updating of medical knowledge and putting it
into practice.
A model hospital for High Doctor-Patient and Nurse-Patient Ratio.
An enviable solution and a role model to the ever demanding patient satisfaction
through its physician-cooperative model.
Accomplishments:
Milestones:
Since its inception, CARE has crossed many milestones. It has become one of the very
few hospital chains to have crossed these many milestones in such a short period. CARE has
become a yardstick for many hospital chains when it comes to the landmarks crossed. This
section will detail the milestones crossed by CARE:
2011 - GMR Varalakshmi CARE Hospital setup at Rajam

2010 - CARE Clinic established at Tarnaka, Hyderabad,CTOT Added at CARE

Musheerabad,Additional blocks added in CARE, Nampally.

2009- 50 bedded Galaxy CARE setup at Pune, 70 bedded Capacity added at

Ramakrishna CARE.

2008- 100 bedded CARE hospital established at Surat,75 bedded second unit
established at Vizag, 50 bedded hospital added to CARE Nampally.

2007- Commissioned a 105-bedded multi-speciality hospital at Nagpur, Maharashtra,

Re-commissioned 150 bedded Multi specialty Hospital at Visakhapatnam - AP.

2004 - Set up a 150-bedded multi-specialty hospital at Vijayawada,Set up 330 bedded

multi-specialty Institute of Medical Sciences at Banjara Hills in
Hyderabad,Established a Community Model Hospital at Amalapuram in January.

2003 - Padmashri awarded to Dr. B. Soma Raju, the founder of CARE, in

January.Indias first V-SAT based Public-Private Telemedicine system launched by
the chief Minister of Andhra Pradeshi n October.

2001- Expanded the Nampally facility to 200 beds and upgraded the operation
theatres to world class facilities,Set up the Institute of Neurosciences in Hyderabad
in October.

2000-Set up a 75-bedded cardiac care centre at Vishakapatnam,CARE Foundation

received Defence Technology Spin-off Award from the Prime Minister in August.

1999-Upgraded Nampally hospital and expanded to 135 beds with advanced medical
equipment,Set up a 32-bedded cardiac care centre at Secunderabad.

1998-Set up a 100-bedded Heart Institute at Nampally with a core team of 20

cardiologists, one operation theatre and a catheterization laboratory.
Awards and honours:
An organizations credibility is shown by the Awards and Honors it has received from
various sources. The following lists out the Awards and Honors CARE has received.
Ranked one amongst the Top Healthcare Providers of India by CRIS-INFAC Report
2006.
Bharat Ratna, Dr. A.P.J Abdul Kalam inducted into board in 2001. (later resigned in
2002).
Padmashri awarded to Dr. Somaraju, Chairman of CARE in 2001.

 Defence Technology Spin Off Award to CARE Foundation from the Prime Minister
in 1999.
Accreditations:
The following shows the accreditations CARE has enjoyed from reputable sources:
CARE laboratories at CARE (Banjara) enjoy the accreditation from the National
Accreditation Board for Testing and Calibration Laboratories and are awaiting
inspection for ISO certification.
CARE Foundations courses are accredited by National Accreditation Boards like the
Indira Gandhi National Open University (IGNOU), Netaji Subhas Open University
(NSOU), and the National Board of Examination.
A physician Assistants (PA) program that commenced in 2003 received an
accreditation from the NSOU

Management:
Governance and leadership:
Every organization or Groups growth and prosperity is largely dependent on the
leadership of the organization. It is an indisputable fact that CARE Group of Hospitals has
grown in reputation and profits primarily because of the governance and leadership. CAREs
governance and leadership team has been undoubtedly responsible for the growth of CARE
as a Hospital Group. The following are the team of people responsible for CARE governance
and leadership:

BOARD OF DIRECTORS
Dr. B. Soma Raju, Chairman and Managing Director
Dr. N. Krishna Reddy, Chief Executive Officer
Dr.A.Rajagopala Raju, Whole Time Director
Mr.D.Suresh, Director
Dr.Vikram Jit Singh Chhatwal, Director
Mr.Avnish Mehra, Director
Mr.Georg Stratenwerth, Director
Ms.Shweta Jalan, Director
Dr.V.Krishna Murthy, Director

Facts and figures:

Patient care:
Facts:
The following list shows the number of people who opt for CARE.
4,50,000 Out Patient consults per year.
30,000 admissions per year.
4,000 cardiac surgeries per year (top four in the country).
10,000 cardiac catheterizations per year.
4000 cardiac interventions per year.
7,500 non-cardiac surgeries per year
Statistics:
The following table shows the patient care statistics at CARE
Hospital

No. of Beds Available + No. of Beds in Progress

CARE Nampally

200 beds, 50 more to be added in 2008

CARE Banjara Hills

325 beds, 65 more to be added in 2008

CARE Secunderabad

32 beds

Gurunanak CARE,Musheerabad

100 beds

CARE Vijayawada

100 beds, 200 more in the pipeline by 2009

CARE Nagpur

110 beds

CARE Visakhapatnam

150 beds, 70 more beds to be added in 2008

CARE Raipur

100 beds, another 100 to be added in 2008

CARE Pune

100 beds

CARE Bhubaneshwar

100 beds

CARE Surat

110 beds

Breakup in patient class:

The following table shows the break-up in the Patient Class. This shows that CARE
caters to the needs of all class of people.
Patient Class

In Percentage

Low End

25%

Middle

50%

High End

25%

SWOT ANALYSIS OF HOSPITAL:

Strengths:
Prominent Brand Name as a Hospital Group: One of the largest hospitals in Asia

Presence Across the Value Chain of Healthcare:

o

Tertiary Care Hospitals - 5

Secondary Care Hospitals - 9

Primary Care Clinics - 9

Strong presence across several geographies

Clinical Strength:
o Over 7000 beds & 5000 doctors
o 15 Lac Out-Patients & 4 Lac In - Patients annually

Infrastructure & Able Support Staff

Location nearer to many of the rural people.

 Many services at affordable prices under one roof.

Efficiency of doctors.
Customization of Treatment depending on the need and choice of the Patient.i.e. If
the patient wants any specific equipment or medicine the hospital provides it.
They provide homecare services.
It is also supporting Arogyasri, ESI, Insurance companies for Third party
payment. Which attracts many of the Middle class and Lower class people to
access the services of the hospital.
Known for its Ethical practices

Weakness:
Experiencing turnover of Doctors and nurses.
No proper awareness about the hospital in some locations.
Delay of Funds from various government related schemes as of ESI and Arogyasri.
The patients are confused about where every service is provided. So,it is advisable to
Arrange sign boards/Direction boards to help people to identify various departments and
places.
Opportunities:
108 and Aarogyasri services at 40% of daily OPs.
Nuclear medicine is not available in and around Vijayawada.
High potential in rural areas.
Increasing grants by government to health care sector.

Threats:
Heavy competition in joint replacement and physiotherapy.
Heavy competition in some departments of Diagnosis in a few hospitals in and around
Vijayawada with Good fame than Care hospital.
Increasing Competitor hospitals with similar facilities.
Personal:

Facts:
CARE apart from treating a multitude of patients has been the source of livelihood for
numerous families. Our efficient and highly qualified personal have been the facilitators for
putting CARE on the world map.
S. No.

Employees

Number

Full time professionals

100

Nursing staff

1000 (with the lowest patient to nurse

ratio in the industry)

Additional support staff

1850

Total number of full-time employees

2,500 (increased from 200 employees

when started out)

PERSONNAL GROWTH RATE

Nearly 11.12% of all our employees comprise of doctors with nearly 4.72% of them being
specialists and 3.64% of our non-medical staff.
Even as employee cost increased, revenues per employee improved from Rs. 7.08 lakh to
Rs. 8.93 lakh in 2005-2006, indicating an over all increase in productivity.
Statistics:
Level/ Role

Number of

Employee

People

Directors

0.35

Senior Doctors

92

4.72

Resident Doctors

125

6.41

Paramedical Staff

1115

57.15

Management Team

71

3.64

Administrative Team

541

27.73

Total

1951

100

Outsourced Support Staff

759

55.20

Skills matrix:

% Of Total Own

The following tables show the doctors in a specific specialized area with the years of
experience.
Specialization Area

No.of doctors

Average expirience

Cardiology

40

13

Cardiothoracic Surgery

22

10

Neurology

Neurosurgery

10

Urology

21

Gastroenterology

22

Surgical Gastroenterology

17

Orthopedics

19

Endocrinology

14

General Surgery

11

Critical Care

12

Radiology

12

Internal Medicine

18

Pulmonology

ENT

15

Pathology

30

Dermatology

10

Others

15

10

Nursing staff:
The following table shows the number of Nurses who are trained in specialized area. CARE
is perhaps few hospitals that have such an excellent nurse-patient ratio. CARE ensures that
there are enough trained nurses for patients.
Specialty

Nurse:patient ratio

ICU

1:1

Non-intensive

1:3

Private(Single)

1:4

General

1:6

Research:
The following section details the research undertaken by CARE and the investment made
toward the success of the researches undertaken

There are currently 74 studies being carried out under the ACRC, of which 16 are
international studies.

At CARE clinical research is carried out by The Academic Cell and Research Centre
(ACRC), the clinical unit of CARE foundation that was started in July 1999 under
the guidance of CARE Foundation and CARE Hospital to promote research in various
areas like in house drug trials in house and international projects.

We have invested RS. 137.85 Crore in equipment across five years with a singular
objective: make medical care effective and affordable.

CARE supported the effort to make cardiac care increasingly affordable through
support of the development of Indias first indigenous catheterization laboratory in
2002. As a result, the new catheterization laboratory was successful in making
angiograms available to patients at only a fraction of the erstwhile cost.

Operations:
CARE has accomplished growth in many facets but its the growth in the number of patients
that stands testimony to our widening network of operations. The trust the people have placed
in us has further motivated us in furthering our contribution to the patient care

18% growth in OP registration to 31523 lakh in 2005-06

11% growth in IP admissions to 3486 lakh in 2005-06

11.09% increase in the number of surgeries performed in 2005-06.

A 500 basis point increase in the average occupancy to about 70% in 2005-06.

Specialists number increased from 20 to 100.

Clinical and procedural outcomes on par with US Norms.

Control the cost components of patient care such as drugs disposables and
consumables account for nearly 50% of the total expenses, the highest cost element in
a hospital to provide a superior value to patients.

Provide quality low medical care has resulted in increase in patients preferring CARE.
This fact is reflected in the consistent growth in the bypass surgeries, growing at a
CAGR of 30% over the last nine year.

Department of Medicine
Cardiology

Anesthesiology

Dermatology

Endocrinology

Gastroenterology

Gastrointestinal

Internal Medicine

Nephrology

Rheumatology

Geriatrics

Medicine
Pulmonology

Physicians

Psychiatry

Preventive and
Wellness

Department of Surgery
Cardiothoracic

Dental & Facio maxillary

Surgery

Surgery

Obstetrics and

Ophthalmology

Otorhinolaryngology

Surgery
Orthopedics & Traumatology

Gynecology
Urology

Neuro-

Surgical
Oncology

Vascular Surgery

Cosmetic, Plastic and Hand

Surgery

Department of Medicine
Biochemistry

Pathology

Microbiology

Department of imaging services

Nuclear Medicine

Radiology

Neuroradiology and Interventional Radiology

Infrastructure and facilities:

Infrastructure:
Our hospital works on the belief of providing the best and cost-effective care
accessible to every patient through integrated clinical practice, education and research
technology with a compassionate approach towards patients and their families. The hospital
has the most modern up to date medical facilities to ensure that we provide effective and

efficient care helping to save a life.

Diagnostic services
Department of Laboratory Medicine

Pathology

Hematology

Microbiology

Histopathology

Biochemistry

Non Invasive Labs

ECG

TMT

TEE

Ambulatory BP apparatus

2D Echocardiography

Stress Echo (DSE)

Holter

Pulmonary Function Test

Uroflowmetry

Sleep test

RADIOLOGY

Advanced imaging services like Dual source 128 slice CT scan for high precision
Cardiac imaging (CT Coronary Angiogram etc).

MRI (with an add on facility of cardiac imaging)

Ultrasonography/Doppler study

Digital radiography and special radiological procedures.

Teleradiology

NUCLEAR MEDICINE

Isotope scan

Bone scan

Stress Thallium

High dose Iodine therapy

Renogram

LIFESTYLE CLINIC - A preventive Medicine Centre: The institution believes that

preventive health care is essential thus emphasizing on motivating people to avail of various
health checks.
Two Advanced Cardiac Catheterisation Labs with post Cath recovery room and a
Device clinic.
CARE hospital houses one of the updated Cardiac Catheterization Laboratory in the state.
Digital technology provides the doctor with an instant and accurate method of detection of
coronary arterial disease (i.e. blockage in the blood vessels to the heart).
The lab performs Cardiac Catheterization / Angiography, Angioplasty, Electro Physiology
Study, Radio Frequency Ablation, Stent Placement, Pacemaker Implant, Carto and other
cutting edge procedures involved on cardiology today.
Dialysis Unit
The dialysis unit has state of the art computerized machines with very experienced and
humane dialysis technicians. There is a separate wing for the infected cases.
The CRRT machine is used for critically ill patients in ICU settings. This form of dialysis is
well tolerated by haemo dynamically unstable patients.
CARE Hospital also has an active renal transplantation programme and related donor
transplantations are regularly conducted.
Enhanced External Counter PulsationWe conduct a non invasive outpatient treatment option for patients suffering from ischemic
Heart disease.
Physiotherapy:

The Physiotherapy Department has highly trained staff to manage advanced techniques such
as soft tissue manipulation and taping. The Department has two sections:
Electrotherapy: The therapy is based on low, medium and high frequency currents are used
to treat the patient.
Exercise Therapy: The therapy is based on various exercise equipments and exercise
manually given to the patient to make them independent.
Facilities:

Interferential therapy

Continuous pressure mobiliser (CPM)

Ultrasound Therapy

Electrical muscular stimulator

Transcutaneous Nerve Stimulator

Infra-Red Radiation

Cervical Traction

Lumbar Traction

Quadriceps table

Full Range of Exercise Therapy Manipulations

Moist heat

Modern Nebulisation

Wax Bath

Short-wave Diathermy

Endoscopy Department:
The Endoscopic Department is equipped with the latest Capsule Endoscope and Fiber optic
endoscope instruments and equipment to perform complicated procedures like ERCP,
cauterization of esophageal varices and duodenal biopsies etc.
CasualtyA fully equipped 20 bedded Emergency room with emergency physicians providing services
24/7.

Critical Care

ICCU: - 16 bedded well equipped Cardiac Care Unit with Cardiologist round the
clock. We follow a 3-tier system in the ICCU, depending on the amount of
supervision required.

MICU: - 16 bedded Medical Care Unit with state of the art equipment and round the
clock coverage.

PICU: - 5 bedded PEDIATRIC INTENSIVE CARE UNIT with all the critical care
equipments with Pediatric Consultants round the clock.

NICU: - 4 bedded NEONATAL INTENSIVE CARE UNIT with incubators.

SICU: - 7 bedded surgical intensive care unit for postoperative patients with
intensivist available round the clock.

CTICU:- Cardio Thoracic intensive care unit for post Cardiac Surgery patients with
intensivist available round the clock. The CTICU accommodate 19 patients for postoperative surgical care, all the beds are equipped with monitoring systems with
facilities for on the spot blood gas analysis to record and measure critical care
parameters.

IMCU: Three Intermediate care units (IMCU) comprising 22 beds a stable patient in
ICCU/MICU who still requires constant care is shifted to IMCU/HDU

PACU-7 bedded Post Anesthesia care unit

Separate recovery room for Post Cath.

Operation Theatres
The state of the art modernized OT Complex comprising 10 theatres, with Hepafilters and
laminar flow, forms one of the best in the country.
Wards
In-patient wards range from semiprivate to private rooms with 4 super deluxe rooms and 20
deluxe rooms. All the wards are covered by round the clock resident doctor service.
Home Health Care Service
At CARE we are genuinely concerned about the health and well being of our patients at all
times. We value your time and believe in making your life simple and easy. With Home

Health care you can be assured that you or your loved one receives quality medical attention
in the relaxing and soothing home environment.
What We Offer

Nursing Services

General nursing

Catheter care

Wound care & dressings

Injections

Intravenous therapy

Tube feedings & care

Physician On Call

Laboratory Services Sample collection from home.

Electrocardiogram Technician to take the ECG at the home of the patient.

Physiotherapists

well

trained

in

Orthopedic,

Cardiovascular,

Neurological,

Respiratory and Rehabilitative Therapy.

Medical Equipment -- Available on rental basis.

Diabetic care & patient education

Post Stroke care

Disease process education

Nebulisation/Suction/Ostomy care & patient education

Trained staff will impart education to the patients attendants

Partnering with you on this mission of health, we hope to make a significant difference in the
lives of many. Kindly contact us, whenever your patients require our Home Healthcare
Services.
Blood bank:
To balance the discrepancies between increase in number of patients and the blood required,
CARE Banjara started its own unit of Blood Bank in October 2002. Currently, the Blood
Bank at CARE Banjara supplies around 600 units of blood per month.
The Blood Bank is located on 1st Floor near other diagnostic lab facilities. The Blood Bank
works 24 hours and 7-days-a-week.

General Information:
The Blood Bank operates a transfusion service providing blood for cardiac surgeries and
therapy. The Bank covers storing, processing and banking blood.
The Bank conducts post donation screening tests, Rh titre, Coombs test cold and warm
antibodies, Blood grouping and typing as well as Hemoglobin tests for blood donors.Cross
Matching tests are done by automated Gel technology.
Presently, nine technicians, one staff nurse and a Medical Officer in charge are the personnel.
Registered volunteer donors are requested to meet emergencies.
Achievements: Since its inception in October 2002, along with increased bed occupancy, blood requirement
has also increased by 100 units per month - from 500 to 600 units per month

Blood required 600 units per month

Blood screening tests 600 instances per month

Donor blood groupings 650-670 tests per month

Cross Matching - 950 tests conducted per month

Ambulence:
All ambulances of Care Hospitals, Banjara are well equipped with defibrillator, monitors,
ventilators, suction, oxygen, drugs etc. and are called ACLS All ambulances of Care
Hospitals, Banjara are well equipped with defibrillator, monitors, ventilators, suction,
oxygen, drugs etc. and are called ACLS ambulances.
Our emergency call no is 105711, which can be accessed by any landline or mobile within
the city. This is a 24 x 7 service, which is operated from the ER room of Banjara unit. A
dedicated unit of para-medical staff controls the ambulance section round the clock. 105711
is a free service offered by CARE.
We do an average of 6-8 patient pick up and around 4-6 inter hospital transfers.
Our emergency services provide the best of pre-hospital care for all the emergency calls that
are received. The ambulances and manned by well trained emergency medical technologists
and drivers who provide pre-hospital care at home en route to the hospital. The EMTs are

well experienced and have good knowledge and skills of emergency management. The EMTs
work under the guidance of the emergency department and has direct contact with the
consultants of various disciplines for necessary action regarding management of an
emergency patient.
We specialize in providing ambulance services for transfer of patients from long distances by
road and air. We have done a good number of air transfers in the last two years. A dedicated
team of anesthesiologists and emergency medical technologists provide 24x7 services.
Emergency room:
The Emergency Room of the Department of Emergency Medicine at Care Hospital Banjara
Hills is a LEVEL 1 emergency centre providing emergency services on a 24x 7 basis with at
least one emergency physician on duty in the emergency department. There is a 24hr inhouse cover by residents and specialists of all specialties. Key elements include 24-hour inhouse coverage by consultants and prompt availability of care in varying specialties such as
general surgery, orthopedic surgery, neurosurgery, anesthesiology, emergency medicine,
radiology, internal medicine, oral and maxillofacial surgery, and critical care, which are
needed to adequately respond and care for various forms of trauma that a patient may suffer.
The emergency room has a TRIAGE, resuscitation and observation areas. The emergency
department has 20 beds . The patients are triaged by the emergency physician on duty. Based
on the acuity of illness patients are classified into 5 levels of triage.
The resuscitation area is a key area of an emergency department. It usually contains several
individual resuscitation bays. Each bay is equipped with a defibrillator, airway equipment,
oxygen, intravenous lines and fluids, and emergency drugs. Resuscitation areas also have
ECG machines, and often X-ray facilities to perform chest and pelvis films. Other equipment
may include non-invasive ventilation (NIV) and portable ultrasound devices. Radiology, CT
and angiography are adjacent to the ED. The new 25 bed observation unit includes advanced
cardiac diagnostic capabilities and is a separate unit located within the emergency
department.
This ED has the state of art equipment with committed monitors for ECG, NIBP, SPO2,
along with defibrillators with pacing, portable ultrasound and X-ray machine in the
department itself. All lab, radiology and blood bank facilities are available 24 hours.
The department holds the command centre for 105711 emergency call centres for CARE
group of hospitals. These calls are attended on 24 x 7 basis.

The emergency Room at Care Banjara has more than 15,000 visits per year. They are
managed by highly trained staff of physicians, nurses, technicians and other paramedical
staff.
ER is equipped to handle any emergency procedures ranging from procedures like CPR as
per ACLs protocol to highly interventional procedures like transvenous pacing, intra aortic
balloon pump insertions and highly skilled Airway Management.
Specialized medical interventions like thrombolysis is also done on a regular basis with
complete homo dynamic and ventilator support.
Central Venous Access, Invasive Hemodynamic monitoring, Chest tube insertions are also
done in the ER.
The Emergency Department at Care Banjara is headed by a Consultant anesthesiologist with
extensive experience in Cardiac anesthesia and Critical care. Besides the in charge
anesthesiologist, there is a Consultant in accident & emergency medicine so all emergency
procedures can be done as quickly as and when they are indicated. There are also experienced
emergency physicians attending to emergencies on a 24x7 basis.