Job Description - Control Room Operator

Primary Purpose of the Job:

To monitor and control security systems (Le. CCTY,

intruder detection, vehicle tracking & TETRA) and inform
the Supervisor of any potential adverse activities noticed.
Taking
appropriate
action
as circumstances
dictate
and carry out
associated control room duties and administrative
functions in accordance with existing operational
procedures.

Monitors and receives all emergency signals, messages

and alarms through a
Distribution Control System (DCS).
Principal Accountabilities:
1. To operate and monitor the Radio and Communications
Systems installed in the control room.
2. To deal with security incidents! occurrences,
such
as intrusion alarms, in accordance with set procedures.
3. To receive messages, contact all personnel in the
emergency callout chart, initiate turn out of security
or
rapid
response
team
(as
directed
by
the
Supervisor).
4.
Ensure all control room equipment! systems are
functional and report equipment! system faults to the
Supervisor.
Maintain a record of all faults, repairs and
maintenance status.
5. Maintain regular contact with the regional control rooms
and perform routing test calls to test procedures and to
ensure functionality of communications equipment! systems.
6. Distribute warning! threat notifications to the regional
control rooms, as directed by the Supervisor.

7. Maintain a log of reported incidents in and outgoing.

(Includes recording of vehicle or staff movements and
action taken in response to incident reports / emergency
situations). Prepare & submit incident reports to Supervisor.
8. To constantly update and change information on display
boards,
access control terminals
and record books as
advised by the Supervisor.
9.
To process emergency
security passes after normal
working hours, on instruction of Supervisor.
10. Checks,
equipment!

cleans
systems

and
keeps
all operations
in a serviceable condition.

room

Decision Making Authority:

Independently operate and monitor security

communication/ access control surveillance equipments.
Context I Special Features I Challenges:

Works independently according to set procedures and

prescripts.

Refers complex problems to the Supervisor.

Ability to prioritize work, be flexible, respond to

changes in situations and make decisions quickly.

Excellent listening skills and ability to analyze and interpret

information.

Work with classified information and maintain

confidentiality.
Qualifications,

Knowledge, Skills & Experience:

Completed Secondary School Education (12 years).

Completed Certificate " Security - Operations and the

Control Room Operators Course.

Level 5 English literate with Arabic as an additional

preference.

Computer literate MS programs & SAP.

Strong communication
and interpersonal skills are
required along with the ability to demonstrate maturity in
dealing with people.