6-3-09 Community Needs Survey RPT

Human Services Commission
Agenda Report
TO HUMAN SERVICES COMMISSION
FROM MERCY SANTORO HUMAN SERVICES DIRECTOR
DATE JUNE 3 2009
SUBJECT COMMUNITY NEEDS SURVEY
SUMMARY
At its October 16 2008 meeting the Human Services Commission recommended that the
at
City conduct a recreation social service and facility needs assessment Subsequently
its November 13 2008 meeting the Community Services Commission also recommended
conducting a needs assessment to determine current and future needs
The City Community Needs Survey was conducted under the direction of the
of Claremont
TRG
City s Human Services Department Attachment A The Resource Group
an
and
independent research firm was engaged to assist with survey methodology design
data collection and analysis and presentation of findings
In its continual effort to provide state of the art community facilities that adequately support
to all members of
existing programs can accommodate future needs and are accessible
the Human Services
the community especially the disabled youth and seniors
to determine the current and future needs of
Department sought the views of local residents
residents in regards to parks facilities recreation programs activities and social services
The specific purposes of the survey effort were to learn from a sampling of area residents
and recreational facilities and whether there

Usage of current City of Claremont parks
is a need for more of the same or different recreational facilities
Usage of parks in the evenings and the need for lighting

Participation in recreation activities programs available through the City and whether
there is a need for more different recreation activities programs
of the same or
Participation in social service programs available through the City and whether there
is a need for more of the same or different social service programs
Staff Recommendation
Staff recommends the following
1 That the Human Services Commission provide feedback on the needs

assessment findings and
2 That staff work with the Human Services Committees to engage in further
study and formulate recommendations to address the gaps in services
and
identified in the Community Needs Survey
FOR HUMAN SERVICES COMMISSION AGENDA ITEM

June 3 2009
Page 2 of 10
3 That staff bring backto the Commission recommendations to address gaps in

services for final review before forwarding to the City Council for consideration
in fall 2009
ANALYSIS
MethodoloQV
City staff and the consultant TRG drafted asurvey instrument to determine the current and
future needs of Claremont residents in
regards to parks facilities recreation
programs activities and social services The self administered survey form was mailed to a
random sample of 4 000 Claremont households in early March 2009 In addition the
survey was made available to the wider community in an effort to gain additional resident
input with copies available at the Joslyn and Hughes Community Centers The survey was
also available in both English and Spanish and was accessible on the City s website
City staff made a concerted effort to make citizens aware of the availability of the survey
including posting on the City website issuing press releases placing information in the
City s weekly update as well as advertising the survey to all city staff committees and
commissions The deadline for surveys was posted as March 31 2009 however surveys
received via mail were accepted two weeks following the given deadline to ensure maximum
community input
Community Response
A total of 907 surveys were processed and included in the analysis and final report 788
were mailed or faxed to TRG and 119 surveys were completed online This
surveys
translates to a response rate of 23 of sampled area residents which is quite high for a
direct mail survey of this type and allows for statistically significant survey results The
methodology and the response rate both ensure that all segments of the community are
equally represented
The respondent profile is similar to the demographics found in the overall Claremont
4
56
community A slight majority of survey respondents were female totaling with male
respondents totaling 43 6 This is fairly consistent with gender demographics in the
Claremont community 53 are identified as female and 47 are identified as male
Respondents were askedidentify their ethnicity to provide further demographic

to
information In response 77 6 of survey respondents identified themselves as White
9 2 identified as Hispanic 8 1 identified as Asian Pacific Islander 1 6 identified as
Black 4
0 identified as American Indian and 3 1 identified as Other In comparison to
ethnic demographics in the Claremont community 59 8 of the community is identified as
White 4
18 is identified as Hispanic 13 5 is identified as Asian Pacific Islander 4 6 is
identified as Black 0 2 is identified as American Indian and 3 5 is identified as Other
The survey respondents reported a median of two adults and one child under the age of 18
per household This is fairly consistent with the demographics of Claremont in which the
average household size is 2 57
June 3 2009
Page 3 of 10
The age demographics of the survey respondents trend towards the older Claremont
population Over 48 of respondents to the survey identified themselves at 60 years of age
Demographics community wide show that the percentage of Claremont residents of 60 years
is approximately 21 In addition over 20 of respondents identified themselves as 50 59
years of age by contrast to the population which is made up of less than 15 of this age
group The statistician assigned to the survey has indicated that despite the high rate of
response among older populations all age groups are well represented due to the overall
high response rate across all age groups
The identified needs and interests of respondents varied based upon

demographics For
example families with children frequently identified different needs and interests than older
adults with no children living in the home It should be noted that families and underserved
populations are somewhat underrepresented by the respondents
The Youth and Family and Senior Master Plans and the 2007 Claremont Senior
Program
Client Survey demonstrate that underserved populations are the primary of
users youth and
family services the teen and older adult programs
Survey FindinQs
Park Facilities
The survey presented a list of

park facilities available in the City of Claremont Respondents
were asked to indicate how often they have used or
currently use the facilities and whether or
not they see a need to develop more of such facilities at sites
City park The three most
heavily utilized park amenities reported were Walking Trails
Paths 82 2 Hiking Trails
77 and the Wilderness Park Open Space 76 6 In contrast more than nine out of 10
residents indicate they have not used the roller hockey rink croquette court or
equestrian ring
When asked whether or not there is the need to develop more of the
park facilities listed at
least 60 of respondents did not have an
opinion or did not see a need for any more park
facilities suggesting that Claremont s parks provide desired amenities Of the 40 that saw a
need for more amenities 38 wanted more walking paths and 4
36 wanted more
Wilderness Parks Open Space In addition one out of four residents would prefer more picnic
areas and playgrounds and nearly 20 see a need for more soccer fields at local park sites
Older adults in this group indicated that they would like benches and picnic tables
more park
Park Uahtina
The survey results indicate that 67 3 of residents think that there is enough security
lighting
in the parks after dark When asked if residents would use
City parks after dark if there was
additional lighting 40 5 of respondents indicated yes Of the residents who felt that more
lighting needed in
was
City parks 15 saw the need for more field lighting
Nearly 70 of those that stated they wanted more security lighting are identified as families
with children This group stated that if more additional general lighting were
provided they
would utilize parks more after dark Older adults by contrast showed less interest in
utilizing
June 3 2009
Page 4 of 10
parks after dark with 28 8

only indicating that they would use parks after dark if lighting were
increased
Recreation Proarams and Activities
Respondents asked to indicate how often they participated in recreational

were
programs and
activities that are offered
through the Human Service Department and to report any programs
or activities or
programs that need to be increased Overall over 75 of respondents did not
have an opinion or did not see the need for more recreational
programs activities suggesting
that the recreation programs currently available to the residents are
meeting the community s
needs
Children s Prooram
Among children s programs organized sports such as AYSO and Little League were the most
popular recreational program drawing 39 7 of respondents In addition enrichment classes
such as arts music and dance programs were
popular among 37 7 of respondents Finally
sports and fitness programs were commonly used among Claremont children with
participation totaling 33 7 Overall survey respondents did not indicate a
great need for
expanded programs for children The most frequently reported community need was for
increased enrichment activities with 24 1 of respondents indicating that there was the need
for additional enrichment programs
Teen Proorams
Like the children s programs teens reported

utilizing organized sports activities most widely
with 26 5 participation Teens also participated frequently in sports recreation classes
20 8 and fitness wellness activities 19 3 The most frequently cited need for teen
programming was for expanding fitness wellness activities with 22 1 of respondents
reporting that they would like to see an increase of activities in this area
Adult Proorams
Among adult programs enrichment programs received the highest attendance ratings drawing
33 9 of survey respondents Computer training was also rated as a frequently utilized
activity
27 1 followed by fitness and recreation courses 26 Enrichment activities were also
cited as the area most in need of increased offerings with 22 8 of respondents indicating
that there is a need for more enrichment programs for adults
Senior Proorams
The senior in Claremont

population reported utilizing educational seminars and lectures most
heavily with 29 3 of respondents having participated in these activities Seniors also
reported attending fitnesslwellness activities 4
18 as well as
sportslrecreation activities
17 6 Support groups by contrast have a relatively low participation drawing only 9 2 of
respondents Overall over 76 of respondents did not see a need for increased senior
Of the who indicated a need for increased programming the most
programs respondents
June 3 2009
Page 5 of 10
are volunteer and

frequently reported programs that they would like to see expanded
employment opportunities for seniors 23 7 and fitness wellness activities 23
4
Although the majority of respondents did not identify a need for increased senior programs
there is a need to evaluate facility space for the senior program as a result of the timeline for
The facility is currently
replacing the Joslyn Annex and the lack of available classroom space
at maximum capacity and staff has had to make temporary modifications of classrooms and
offices to accommodate the demand for classroom space computer lab space and offices for
service providers The Joslyn Annex is a modular building that was added on to the south side
of the Joslyn Senior Center in 1999 It was stipulated by Architectural Commission AC in
June 1999 that the lifetime of the building was ten years As a result the AC required staff to
in June 2007 The
report back on the progress made towards replacement after eight years
which is
Joslyn Annex has since been awarded an extension by the Architectural Commission
scheduled to expire in July 2011
Another area improving is the Joslyn Kitchen area Currently the kitchen is not
in need of
The kitchen needs to be
equipped to meet nutritional grant guidelines for food services
cannot be
updated to include commercial equipment for food service and dishwashing which
accommodated in the current site design Therefore there is a need to analyze senior facility
at the current level
space in order to continue to provide services
AQuatics Proqram
adult participants and

The City s aquatics program continues to draw both youth and
all age groups The aquatics
swimming was noted as a particularly strong interest among
program was attended by 25 6 of survey respondents The most frequently reported need
for expanded services was for an increase in swimming lessons and activities for youth and
adults with 25 of respondents indicating that an expanded swimming program is needed
Transportation
The Community Needs Survey requested information on how respondents most often
access recreational program and activities The most frequent mode of transportation was
driving their own vehicle with 88 6 of respondents selecting this category Respondents
also frequently reported walking to programs 57 6 and riding a bike 33 1
More younger respondents as compared to those 50 years and older use transportation
such as dial a ride through Pomona Valley Transportation Authority and public transit
According to Pomona Valley Transportation Authority the most heavily used service by
Claremont seniors is Dial a Ride which includes two parts Claremont Group and Dial a
and
Ride Group provides approximately 7 000 rides annually to the Joslyn
Claremont
Blaisdell Community Centers Dial a Ride provides approximately 16 000 one way trips
annually to seniors to various popular destinations including Pomona Valley Medical
Center Joslyn Community Center and the Montclair Plaza
June 3 2009
Page 6 of 10
Other Recreation Providers
The survey findings confirm that Claremont is a service rich

community with numerous
providers of recreation activities Respondents were asked to
identify other providers of
recreational facilities programs and services that they utilize within the Claremont community
Respondents most frequently reported attending programs available through the Claremont
Colleges with 59 attending services available through the colleges such as lectures and
concerts Nearly 46 reported utilizing programs and facilities available through the
Claremont Unified School District such as sports fields and 44 attend or plan to attend
classes
programs offered through the Claremont Adult School such as computer
Survey results also indicate that the Claremont Club is a widely used provider of recreational
services with 37 of respondents utilizing the Claremont Club for swimming fitness and
tennis programs Nearly 36 of respondents utilize a private gym or yoga studio to engage in
fitness related activities and 28 5 utilize sports and social service programs provided by non
profit organizations It is important to note that the findings indicate that respondents do not
seem to be using other providers as an alternative to the City but rather to supplement specific
recreational activity and program needs
Community Center Facilities and SeNices
Respondents were asked to indicate how members of their household utilize the amenities
available in the City s community centers The most frequently utilized facilities reported were
the children s play area 32 3 classrooms 24 2 and exerciselfitness dance rooms
23 9 More than 85 of respondents did not have an opinion or did not see a need for any
more of the listed facilities services to be added to the City s community centers Of those
would like to have
respondents who saw a need for expanded services nearly 15 more
computer labs and fitness dance rooms available at the community centers Nearly 13 also
indicated that they would like to see a for meetings classes and events
multipurpose room
added to the City s community centers
Community Wide Special Events
Respondents were they attend community wide special events

asked to indicate how often
currently offered
and to rate their satisfaction with the events The most frequently attended
community events were the Independent Day Celebration Fireworks Show with 77 5
attendance the Monday Night Concert Series with 65 8 attendance and the Friday Nights
LiveNillage Entertainment with 52 9 attendance
The community also reported high satisfaction ratings for the events with 85 reporting that
they were satisfied or very satisfied with the Independence Day event 83 7 were satisfied
with the Monday Night Concert Series and 75 8 were satisfied with the Friday Nights Live
series Higher than normal satisfaction ratings were reported for all community wide special
events including the Spring Egg Hunt and InformationMlellness Fairs that attract relatively
fewer residents Only 11 of respondents indicated that they would like to see more special
events offered to the community frequently suggesting additional concerts musical events
June 3 2009
Page 7 of 10
Socia Service Proarams
Residents asked to indicate whether or not they have utilized social service programs
were
available through the City of Claremont Participation in the City s social service
programs are
relatively low with at most 7 of respondents indicating that they received health care
referrals Resource and referral services were also used by nearly 6 of respondents
Satisfaction rates were reported as ranging from 56 to nearly 70 however it is not
possible to statistically base any assumptions on these ratings given the low number of
participants in each program
The City currently provides social services to Claremont youth and families
During fiscal year
2008 09 the Youth and Family Community Workers served a total of 881 clients distributed
giveaways to 200 families in need provided 55 families with housing referrals and rentutility
assistance and provided 55 scholarships for youth to attend recreation
programs In addition
the Senior Program served 673 clients through both in person and
telephone referrals
assisted 150 seniors with Case Management services
provided over 1 067 PAL telephone
reassurance calls to homebound seniors and conducted Home Visits with 25 Claremont
seniors in need
morovina City of Claremont Human Services Deoartment
To better serve the community

survey respondents were asked to provide possible reasons
why members of their household may not participate in programs or activities offered through
the Human Services Department Nearly 43 of respondents indicated that dates times or the
programs were not convenient In addition nearly 31 of respondents indicated that the
offerings are not of interest to them while 26 7 noted the cost of the program as a barrier
One third of respondents indicated that there were other reasons not listed in the
survey that
accounted for them not participating in the and
programs activities Of this group 20
indicated they have no interest in or no need for such programs and services and another 20
indicated that they are too busy to attend
dentifvina With the Name Human Services
Respondents were asked whattypes of services they identify with the name Human
Services Over 75 of respondents indicated that they associate the name with a social
service provider About half of respondents associate the name with a recreation
provider or
parks and facilities operator The Human Services Department currently serves as a provider
of social and recreation services as well as an operator of City
parks and facilities However
the survey findings indicate that a large portion of residents are unaware of this
possibly due
to the current department name of Human Services
Respondents were asked to

provide suggestions for how the department could best be
described provider of recreation parks facilities and social services for all ages
as a
Community Services was the most commonly suggested name followed by Parks and
Recreation and Recreation and Social Services
June 3 2009
Page 8 of 10
Learning About Community Facilities Proqrams Activities
Residents were asked to indicate how members of their household learned about community
facilities recreational activities and available social services Nearly 81 of respondents
indicate that they receive their information through the City Newsletter In addition 4
59
learned about programs through the Newspaper 52 through the Indian Hill Blvd street
banner and 52 through The View recreation brochure Word of mouth was also ranked
fairly high with over 50 of residents receiving their information through personal referrals
Non Resident Participation Rates in City Proarams
Survey findings indicate that Human Services Department programs rely on non resident
participation to maintain the range of offerings available Staff has analyzed non resident
participation trends in the various program areas and has determined that the following non
resident rate of participation exist
Taylor Hall Facility Rentals 95 non resident

Contract Classes Program 32 non resident
Park Permit Rentals 18 non resident
SeniorPrograms 50 resident
non
Softball adult softball 51 non resident

Major League program
Claremont Adult Soccer League 52 non resident
Youth Sports Organizations

o American Youth Soccer Organization 10 non resident
o Girls Fast Pitch Softball 15 non resident

o Claremont LittleLeague 2 non resident
o Claremont Stars Soccer 48 non resident
o Foothill Storm Soccer 30 non resident
o Jr All American Football 20 non resident
o Claremont Roller Hockey 15 non resident
Mt 15 non resident
o Baldy Aquatics
o Claremont Youth Basketball 15 non resident
o National Youth Volleyball League 48 non resident
o Western Christian 15 non resident

Aquatics Program 25 non resident
TrailslWilderness Park Weekdays 76 non resident
TrailslWilderness Park Weekends 80 non resident
The Senior Nutrition Grant is awarded through LA County and requires that food services be
open to all persons 60 years and older The Claremont Adult School is a regional program that
serves residents of both LA and San Bernardino Counties
Usaae Trends
In July 2008 the Human Services Commission received a report on Joslyn and Hughes
Center facility usage The report sited a fiscal facility and participation analysis conducted
by staff in June 2008 evaluating the contract class program and overall usage of the
June 3 2009
Page 9 of 10
Alexander Hughes Community Center Staff determined that although the City was offering
hundreds of class activities the Hughes Center was underutilized especially in the morning
and early afternoon hours The purpose of this needs assessment was to better
understand usage trends of Human Services programs and facilities including the City s
community centers
Staff has continued to monitor usage of the contract class program and the Alexander
Hughes Community Center Compared to last year at this time the contract class program
has seen a 5 increase in participation Staff attributes the increased participation
numbers to reduced class costs and reduction of the class cancellation rate The Hughes
Center has also seen an increase in facility use due to the reallocation of space needed to
house adult school classes
Items to Address Based on Survey FindinQs
Pursue improvements to the Joslyn Center and or relocate services to the

Hughes
Center to address classroom space as well as the fitness and educational needs of
seniors
Revisit the sports lighting concept will be brought forward for further discussion in
winter 2010
Review Senior and Youth Master Plans and ensure needs of underserved populations
are addressed
Consider options to improve facilities to include fitness amenities

Consider non resident rate to offset the costs of programs and resident
or adjust non
userequirements
Address marketinglbranding issues to conduct more effective outreach and to educate
the community about services activities available through the Human Services
Department
Consider revising the name of the Human Services Department
FINANCIAL REVIEW
There is no financial impact to the City
CEQA
The Community Development Director has determined that this matter is covered by the
general rule that the California Environmental Quality Act CEQA applies only to projects
that have the potential for causing a significant effect on the environment in accordance with
Section 15061 b 3 of the Guidelines The acceptance of the community needs
survey
data will not have a significant effect on the environment because the action will not result in
or lead to a physical change in Claremont In addition the collection of data is exempt in
accordance with Section 15306 Class 6 of the CEQA Guidelines as well If in the future
the needs identified in the survey lead to then that
a physical project project would need to
undergo further CEQA analysis
June 3 2009
Page 10 of 10
PUBLIC NOTICE PROCESS
A copy of this report is available for public review with the complete agenda packet at City Hall
Alexander Hughes Community Center Youth Activity Center and Claremont Public Library
ALTERNATIVES
1 Request more information from staff
Prepared by
Kristin Turner
Mercy Santoro
Human Services Director Management Analyst
Attachment A City of Claremont Community Needs Survey

t e
o I
sr
QJ
I
1887
CITY OF CLAREMONT
COMMUNITY NEEDS
SURVEY
A Project of the
City of Claremont
Human Services Department
The Resource Group

@ May 2009
ATTACHMENT A
City of Claremont Community Needs Survey
A Project of the
City of Claremont Human Services Department
TABLE OF CONTENTS
I INTRODUCTION 2
BACKGROUND 2
METHODOLOGY 2
RESPONSE RATE 3
II FINDINGS 4
PARK FACILITIES 4
RECREATION PROGRAMS ACTIVITIES 8
COMMUNITY CENTER FACILITIES SERVICES 16
COMMUNITY WIDE SPECIAL EVENTS 19
SOCIAL SERVICE PROGRAMS 21
IMPROVING CITY OF CLAREMONT HUMAN SERVICES DEPARTMENT 22
LEARNING ABOUT COMMUNITY FACILITIES PROGRAMS ACTIVITIES 26
RESPONDENT PROFILE 27
CROSSTAB TABLES A 1
Appendix A
Park Facilities A I
Recreation Programs Activities A 5
Community Center Facilities Services A JO
Wide
Community Special Events A I2
Social Service A I5
Programs
A I
Improving City of Claremont Human Services Department
Activities A I9
Learning About Community Facilities Programs
B VERBATIM RESPONSES B 1
Appendix
Comments B 1
Researcher Foreword
The Resource Group TRG an

independent research firm was
responsible for study methodology survey
administration data collection and analysis and report production TRG welcomes corpments and inquires at
800 229 5020
A Project of the
City of Claremont Human Services Department
I INTRODUCTION
BACKGROUND
The City of Claremont Community Needs conducted under the direction of the
Survey was
City s Human
Services department The Resource Group TRG independent applied research firm was engaged to
an
assist with survey methodology and design data collection and analysis and presentation of findings
In its continual effort to provide ofthe

state art community facilities that
adequately support existing
programs can accommodate future needs and are accessible to all members
of the community especially the
disabled youth and seniors the City of Claremont s Human Services department sought the views of local
residents to determine the current and future needs of residents in regard to parks facilities recreation
programs activities and social services
The specific purposes ofthe survey effort were to learn from a sampling of area residents
Usage of current City of Claremont parks and recreational facilities and whether there is a
need for more of the same or different recreational facilities
Usage of parks in the evenings and the need for lighting

Participation in recreation activities programs available through the City and whether
there is a need for more ofthe same or different recreation activities
programs
Types of transportation used to access recreational programs activities
Current usage of other providers of recreational facilities services and programs
Usage ofthe City s community center facilities and services and whether there is a need
for more ofthe same or different facilities or services
Participation in special events and community activities in the City and whether there is a
need for ofthe different events
more same or
community activities
Participation in social service programs available through the City and whether there is a
need for more ofthe same or different social service programs
Factors that influence participation in Human Services programs

How residents identify with the label Human Services and suggestions for how the
Human Service department can best be described
Ways in which residents learn about parks and recreational facilities recreation
activities programs community events and social service programs in the area
METHODOLOGY
Working with the City s Human Services Department TRG finalized the
survey instrument as a direct mail
self administered survey form The survey accompanied with a cover letter from the
City s Human Services
Department explaining the purpose of the survey was mailed to a random sample of 4 000 residents in the
City of Claremont

Page 2
mailed out the first part of March 2009 Residents receiving a survey form were provided the
Surveys were
ofthe Human Services department should they have any questions and a postage paid pre
telephone number
addressed envelope to facilitate returning their completed instrument
The final survey instrument was translated into Spanish and anonline version of the survey was created and
made accessible through the City of Claremont s website at www cLclaremont ca L1s
The survey mailed to residents included a note written in Spanish indicating that residents could call a toll
free number to request a Spanish language survey to be mailed to their home No requests for a Spanish
version ofthe survey were received by TRG
Residents were asked to mail fax or complete their survey online by the end of March 2009 The online
survey was posted until March 31 2009 while survey fielding via mail remained open two weeks following
the given deadline
RESPONSE RATE
Exactly 907 completed surveys were processed and included in this report Some 788 surveys were mailed or
faxed to TRG by the end second week of April 2009 and 119 surveys were completed online on or before
March 31 2009 This translates into a response rate of23 qfsampled area residents
One third of that completed an online survey 40 of the 119 received the survey by mail and
respondents
chose to complete the survey online Another 27 found the online survey when visiting the City of
Claremont s website 9 found the survey while browsing the Internet and 22 heard about the survey from
another resident The remaining 21 residents learned about the survey through an email or a meeting or did
not specify their source
City of Claremont Community Needs Survey Page 3

II FINDINGS
Presented in this section are findings based on 907 completed surveys representing views from nearly one out
offour randomly sampled residents from the City of Claremont
PARK FACILITIES
The survey presented a list of park facilities in the City of Claremont Respondents were asked to indicate
how often they or members oftheir household have used or currently use the facilities and whether or not they
see a need to develop more of such facilities at City park sites The list of facilities and the percentages of
respondents indicating their usage of each facility are presented in the following table sorted by the percent
of respondents that use the facility often or occasionally
More than 60 of responding residents indicate they have used or currently use at least on occasion walking
and hiking paths and trails wilderness park areas picnic areas and playgrounds
In contrast about nine out of 10 residents indicate they have not used the roller hockey rink croquette court
or equestrian ring
How Often Respondent Household Members

Have Used or Currently Use City Park Facilities
Sorted by Percent of Respondents Using Facility Often or Occasionally
Park Facility Never Occasionally Often
Walking path trail 17 8 42 7 39 5
Hiking trail 23 0 43 2 33 8
Wilderness park open space 4

23 40 9 35 7
Picnic area facilities 29 2 58 0 12 8
Playground 39 3 40 9 19 8
Soccer field 64 2 18 3 17 6
Tennis court 64 3 30 6 5 1
Dog parkoff leash dog area 66 7 23 8 9 5
Baseball field 67 1 22 6 10 3
Basketball court 71 8 4
22 5 8
Softball field 75 6 18 2 6 3
76 5 18 8
Wading pool 4 8
Snack bar 4
80 15 3 4 3
Mini K field 84 9 11 7 4
3
squad soccer
Volleyball court sand 85 7 13 2 1 1
Skate park 85 7 10 8 4
3
Roller rink 94 0 3 9 2 1
hockey
Croquette court horseshoe 96 0 3 3 0 7
97 8 1 3 0 9
Equestrian ring
of Claremont Community Needs Survey Page 4

City
Residents were further asked whether not there is a need to of the
or
develop more same facilities at City park
sites
In line with the finding that more than 34 of respondents and

use walking hiking paths trails and visit
wilderness areas often some 38 and 36 of residents need for
see a more
walking paths or trails and
wilderness areas respectively
The City of Claremont is ofthe

aware
importance of wilderness parks to residents and has made expansion of
wilderness park high priority
areas a
Specifically the City has specified a goal in its General Plan to
maximize wilderness park areas within Claremont s hillsides
Nearly 33 of residents would like to see more hiking trails an issue that is addressed by another goal in the
City s Plan to provide an extensive and safe system for walking and hiking that links areas of Claremont
One out of four residents would prefer more picnic areas and playgrounds and 20 need for
nearly see a
more soccer fields at local park sites
Important to note however is the

finding that at least three out of five or 60 or more of respondents either
did not have opinion to the need for more facilities or do not see a need for
any more of the current
an as
park
facilities
Does Respondent Household Members See a Need to

Develop More ofthe Same Facilities at City Park Sites
Did not
Park Facility Yes No indicate
Walking path trail 38 0 32 5 4

29
Wilderness park open space 4
36 34 2 4
29
Hiking trail 32 6 36 7 30 7
Picnic area facilities 25 5 40 9 33 6
Playground 23 8 42 7 33 5
Soccer field 19 8 4
45 34 7
Dog parkoff leash dog area 18 1 47 7 34 2
Tennis court 13 8 49 6 36 6
Wading pool 13 7 4
49 36 9
Basketball court 12 9 52 8 34 3
Softball field 12 8 50 4 36 8
Baseball field 12 5 4
54 33 2
Skate park 10 9 51 7 4
37
Volleyball court sand 10 5 52 0 37 5

Snack bar 10 0 52 7 37 3
Mini K squad soccer field
89 4
53 37 7
lawn bowling green
Roller hockey rink 58 57 0 37 2
Croquette court horseshoe 4 5 58 5 36 9
Equestrian ring 3 5 59 1 4
37
City of Claremont Community Needs SurVey Page 5

Residents were asked to indicate if there were other facilities not included on the suggested list that they
of all offered additional suggestion
would like to see at City parks Some 21 respondents an
One out of 10 of residents from this group would like to see a swimming pool A similar percentage of this
group would like bike trails or lanes and lighted fields
With no more than 10 of 192 residents offering a suggestion for an additional park facility City parks may
already have most of the facilities that residents need
Other Facilities Would Like to See at City Parks

Respondents
Among Respondents Suggesting an Additional Park Facility
Swimming pool 4
10
Bike trail lane 9 9
fields 8 9
Lighted
Restrooms 7 3
Fitness course 6 3
Playground play equipment 5 7
Park benches picnic tables 5 2
Responses of 5 or greater
The next set of park related questions covered the use of parks after dark and park lighting
Nearly 48 they knew City parks are open until 10 00 p m two out ofthree residents
of respondents indicate
believe there is enough security lighting in the parks after dark and 41 would use City parks after dark if
there was security lighting
Park Lighting
Percent of respondents that know City parks are open until 1 0 p m 47 6
Percent of respondents that think there is enough security lighting in

67 3
City parks after dark
Percent of respondents that would use City parks after dark if there
40 5
was security lighting

City
While the majority of respondents think there is enough security lighting in the parks after those who do
dark
not offered some 24 of this latter group suggest adding more lights in the
lighting suggestions Nearly
parks while 15 see a need for field lighting About 12 suggest adding pathway lighting and 10
indicate that brighter lighting is needed
Given some lighting changes 72 of those who do not think parks presently have enough security lighting
indicate that they would use City parks after dark
Other Security Lighting Needed
Among Respondents That Do NOT Think

There is Enough Security Lighting in City Parks After Dark
More lighting 23 6
Field lighting 14 5
Pathway lighting 11 5
Brighter lighting 10 3
Motion sensored lighting 8 5
Parking lot lighting 4 2
Solar energy efficient lighting 2

4
Street lighting 4 2
Accentaesthetic lighting 36
Playground picnic area lighting 36
High downward lighting 3 0
Metered timed lighting 4

2
Sport court lighting 1 8
Ground lighting 1 8
Security lighting 1 8
City of Claremont Community Needs Survey 7

Page
RECREA TION PROGRAMS ACTIVITIES
For the next series of questions residents were asked to indicate how often they or members of their family
have participated in recreational programs and activities
For children and teens sports programs are the most popular Nearly 40 of children and 27 of teens have
currently participate in an organized sport through AYSO Little League etc and 34 and
participated or
have been involved in a children s or teen recreation program Also popular

21 respectively fsporitnessts
about 38 of respondents indicated their children
child have
among children are enrichment programs
in
participated an arts crafts music and or dance activity or program
adult programs enrichment activities and programs have relatively higher participation at 34
Among
followed by computer training programs at 27
How Often Respondent Household Members Have Participated

or Currently Participate in Recreational Programs Activities
Sorted by Program Group and Percent of Respondents Participating In
Recreational Activity Program Often or Occasionally
Organized sports A YSO Little League etc
Enrichment arts crafts music dance
Spo rts fitness recreation
Childcare preschool
Educational tutoring
Organized sports A YSO softball etc
Sportslfitness recreation
Fitness wellness activities
Enrichment arts crafts music trips cooking
Volunteer community service opportunities
Enrichment
Computer training 72 9 23 1 4 0
fitness recreation 74 0 18 7 7 3
Sports
Adult sports leagues 84 6 10 5 4 9
of Claremont Needs Page 8

City Community Survey
Some 29 of Seniors have participated in an educational lecture or seminar and about 18 each have taken
part in a fitness wellness activity and fitnesss

sport recreation activity or program Support groups have a
somewhat lower percentage of Senior participation
At least one out of five respondents have been involved in an aquatic program Nearly 26 have taken
swimming lessons and 2 have participated in swimming for fitness or recreation
How Often RespondentHousehold Members Have Participated

or Currently Participate in Recreational Programs Activities
Sorted by Program Group and Percent of Respondents Participating In
Recreational Activity Program Often or Occasionally
i T67al t af
hf
u e
II wograrr li
te 1
Q o
i
Recreational Activity Program Never Occasionally Often if Occasiqnally

lf i
ft
Educational lectures seminars
Sports fitnesslrecreation
Volunteer employment opportunities

Nutrition program
Support groups bereavement etc
Swimming lessons youth adult

Fitness recreation open swim 78 7 15 0 6 3

Residents were further asked whether or not there is a need for more of the same recreational programs and
activities
At least three out of four respondents 75 or more either did not have an opinion as to the need for more
recreational programs activities or do not see a need for more At most 25 indicate they would like to see
more aquatic programs activities Some 24 each would like more children s enrichment programs and
volunteer employment opportunities for Seniors Volunteer and community service opportunities and
fitness wellness activities are needed for teens as indicated by 22 of respondents while 23 of respondents
see a need for adult enrichment sports fitness recreation and computer training programs for adults
Do you household members see a need

for more such recreational activities programs
Sorted by Program Group and Percent of Respondents
Indicating There is a Need for More Such Activities Programs
Enrichment arts crafts music dance 24 1 36 2 39 7
Organized sports A YSO Little League etc 22 2 38 6 39 3
Educational tutoring 21 9 36 9 41 1
Sports fitnes s recreation 21 3 4

37 41 3
Childcare preschool 18 2 40 8 41 0
TEEN PROGRAM
Fitness wellness activities 22 1 4

34 43 6
Volunteer community service opportunities 21 6 34 3 44 1
Sports fitn es s recreation 21 2 35 1 43 8
Enrichment arts crafts music trips cooking 20 6 35 7 43 7
Organized sports A YSO softball etc 19 6 36 8 43 6
ADULT PROGRAM
Enrichment 22 8 35 3 41 9
Sports fitness recreation 22 7 34 5 42 8
Computer training 22 7 35 0 42 3
Adult sports leagues 17 0 38 8 44 2
SENIOR PROGRAM
Volunteer employment opportunities 23 7 32 2 44 1
Fitness wellness activities 4

23 32 5 44 1
Sports fitnes s recreation 23 3 32 6 44 1

Educational lectures seminars 23 0 33 3 43 7
Nutrition program 20 9 33 9 45 1
Support groups bereavement etc 19 5 35 0 45 5
AQUATIC PROGRAM
Swimming lessons youth adult 25 0 31 7 43 2
Fitness recreation open swim 24 8 31 7 4

43

Page
Only about 13 of respondents offered suggestions for other recreational programs and activities Among
this group 17 would like to see other arts drama music or dance programs offered by the City and 12
suggest adding other swimming programs and activities
Other Recreational Programs and Activities Respondent Household Members

Would Like to See Offered by the City of Claremont
Among Respondents Suggesting an Additional Recreational Program Activity
Fine arts art drama music dance 17 2
Swimming 12 1
Trips 7 8
Yoga 69
Basketball 43
Child youth activities 4 3
Health fitness 4 3
Language 43
Residents were asked what type of

transportation they use most often to access recreational programs and
activities An overwhelming majority nearly 87 drives their own vehicle About 58 walk and one out of
three rides a bike
Approximately 21 each carpool or use Dial A Ride or other public transportation
All of those who access by other of transportation did not the other type of
programs means
specify
transportation used
Type of Transportation Respondents Use Most Often

to Access Recreational Programs and Activities
Drive own vehicle 88 6
Walk 57 6
Ride bike 33 1
Carpool 20 8
Dial A Ride public transportation 20 7
Other 13 3

Page
Claremont residents were asked about their current and future usage of other providers of recreational
facilities programs and or services located in the
City ofClaremont
About three out of five residents indicate they use or plan to use a recreational facility or participate in a
recreational program or activity at one or more ofthe Claremont Colleges Nearly 46 use facilities or are
involved in programs offered by the Claremont Unified School District and 44 attend or plan to attend
classes through the Claremont Adult School
Some 37 have membership at the Claremont Club and use its facilities and programs at least occasionally
a
or anticipate applying for membership An almost equal percentage make use of a private fitness center gym
art studio or other private provider while approximately 29 are currently involved with a profit service
non
provider or anticipate becoming involved with such a provider in the future
Current and Future of Other Providers of Recreational Facilities

Usage
and Services Located in the
Programs City of Claremont
Sorted by Percent of Other Provider Often
Respondents Using or Occasionally
Recreational Provider Never Often

Occasionally
Claremont 41 0 38 9 20 1
Colleges
Claremont Unified School District 4
54 24 2 4
21
Claremont Adult School 56 5 36 6 6 9
Claremont Club 62 7 16 5 20 8
Private fitness center gym art

64 2 19 3 16 5
studio etc
Non profit service provider 71 5 22 2 6 3

Among those that indicated they or household members use or plan to use facilities programs and or services
at one or more of the Claremont 19 and 12 have attended
Colleges nearly or plan to attend a lecture or
concert respectively Some 9 of this group use or would like to swimming
use facilities or
programs and
nearly 7 participate in a sports program or activity use a sports facility or plan to attend sporting event at
one ofthe Colleges
Some 27 of those that indicated they plan to use a

use or
facility activity or program through the Claremont
Unified School District currently participate in
or expect to participate a sports program or to use a sports
facility or field Nearly 15 indicated they or household members attend or plan to attend a school in the
District while 1 take or plan to take an art theater or music class attend a similar event
or type
Recreational Facilities Programs Services Offered by Other Providers in the City of Claremont
That Respondent Household Members Use or Plan to Use
Among Respondents that Use Used Other Provider
CLAREMONT COLLEGES N 495
Lectures 18 6
Concert 11 6
Swimming 9 3
Sports sports facility 6 5
Fine arts art music drama 6 2
Class not specified 4 5
Fitness exercise class facility 4 0
Theater 4 0
Track run walk 3 7
Library 4
3
General education 3 1
Walks 3 1
Athenaeum 2 5
Culture language 2 0
Grounds garden 2 0
CLAREMONT UNIFIED SCHOOL DISTRICT N 371
Sports sport facility field 27 1
Attends school 14 9
Arttheater music c1ass event 10 5
After school program enrichment 7 7
Gym fitness 6 1
Track 6 1
Class lecture 5 5
Playground 5 5
Pool 5 5
Preschoollchildcare 2 8

Page 13
The City and the Claremont Unified School District offer life long learning opportunities through special
interest classes held at the Claremont Adult School One out of four respondents that indicated they or
household members currently attend or plan to attend a class at the Adult School take or have interest in
computer training classes Some 10 attend or plan to register for a fitness or exercise class
Some 29 of respondents that indicated they were members of the Claremont Club a private health tennis
fitness and aquatic facility go to the Club often or occasionally for its swimming facilities and or water
fitness programs About 20 of this same group use the workout weight room and 15 attend the Club s
exercise fitness programs and activities
CLAREMONT ADULT SCHOOL N 360
Computer training 25 3
Fitness exercise class 10 2
Class not specified 9 0
Culturellanguage 9 0
Fine arts art music drama 6 0
Crafts sewing 6 0
Photography 4
5
General education 4
5
Dance 4 2
Kid c1asses childcare parent education 36
Cooking 3 0
Writing 4
2
CLAREMONT CLUB N 308
Swimming water fitness 4

29
workout weight room 19 5

Gym
Exerciselfitness 4
15
Tennis 4
10
Childcare kid activities 6 3
Pilates yoga spinning 5 9
Racquetball 4 1
Classllecture 2 7
Salon spa 2 7
Tennis 2 0

Page
utilize
Of those that indicated go to
they private provider of recreational facilities and programs 34
a
Bally s and LA Fitness Some 14 attend a Pilates Yoga and or

workout fitness facilities such as
class and 12 attend or plan to attend arts and crafts classes
gymnastics currently
engaged in a sports
About 18 of respondents that indicate they are involved with a non profit provider are
related program while 16 ofthis group are involved in art music drama or dance activities

PRIVATE FITNESS CENTER GYM ART STUDIO ETC N 284
34 2
Bally s LA Fitness other private gym
14 2
Pilates yoga gymnastics
Arts crafts 11 7
Curves 8 3
Health fitness 8 3
Dance 5 8
2
4
Cooking
Music 3 3
NON PROFIT SERVICE PROVIDERS N 226
18 2
Sports
Artlmusic drama dance 15 9
Social service program Ability First House of Ruth 12 5

Shoes that Fit Uncommon Good
Health related class event 8 0
interest organization event 6 8

Special
Service club scouting rotary 5 7
4 5
Fitness exercise
4 5
Volunteer
Church 4
3
Library bookstore 4
3
4
3
Daycare after school program
2 3
Claremont Heritage
Educational 2 3
of questions concerning other providers and usage of their recreational

Based responses to this series
on
alternative
facilities programs and activities respondents do not seem to be using these other providers as an
to the but rather to supplement their recreational activity and program needs
City
Claremont Needs Survey Page 15

City of Community
Many residents that use facilities and participate in related programs offered by other recreation providers also
indicate they have used or currently use City park facilities and participate in recreational programs and
activities offered through the City
On the other hand the Claremont attract residents to lectures and concerts and the Claremont
Colleges llSD
draws residents to its many local school sites where fields are available for sports programs
The Adult School is meeting some of the need for computer and sports training while the Claremont Club
and other private gyms help meet the demand for fitness and exercise facilities and programs The Claremont
Club also provides swimming facilities and water fitness classes for those that can afford the membership
COMMUNITY CENTER FACILITIES SERVICES

The City of Claremont Human Services Department
s
manages a comprehensive range of community
facilities to meet the varied needs of its residents Two senior centers two youth centers and a multi purpose
community center offer educational and recreational activities and services for all ages The current survey
queried respondents as to their usage of such facilities and the need for more of such facilities
One out of three respondents indicated that they or household members use the children s play area often or
occasionally Some 24 each have used classrooms or rooms for exercise fitness or dance classes
Less than 8 of respondents indicated they use the gamelbilliards room media entertainment room or music
room
How Often Respondent Household Members Have Used or Currently Use

Facilities Services Available at the City s Community Centers
Sorted by Percent of Respondents Using Facility Often or OccasiOnally
Community Center Facility Service Never Often

Occasionally
Children s play area 67 8 24 6 7 7
Classroom 75 8 18 6 56
Exercise fitness dance room 76 1 19 8 4 1
Computer lab 4
77 18 5 4 1
Meeting conference room 78 8 15 8 5 3
Banquet room 79 1 18 5 4
2
Multi purpose room 83 5 13 6 2 9
Creative arts center 84 9 13 5 1 6
Full service kitchen 4

87 97 2 9
Audio visual equipment services 88 5 10 3 1 2
Reading room 89 2 10 0 0 9
Game billiards room 4

92 7 0 0 6
Media entertainment room 92 7 7 0 4

0
Music room 93 5 6 0 0 5

Page
Some 85 or more of respondents did not have an
opinion or do not see a need for any more of the listed
facilities services to be added to City community centers At most 15 each would like to have more
computer labs available at community centers and exercise fitness dance rooms
With one third of respondents indicating they have used or currently use the children s play area at a
center it s not
community surprising that 13 see a need for more such play areas
Do you household members see a need

for more such facilities services at City community centers
Did not
Community Center Facility Service Yes No indicate
Computer lab 14 9 34 7 4
50
Exercise fitness dance room 14 6 35 9 49 5
Children s play area 12 5 37 5 50 1
Creative arts center 11 6 37 0 4

51
Classroom 4
9 38 8 51 8
Full service kitchen 4

9 38 7 51 9
Music room 9 3 38 5 52 3
Meeting conference room 9 0 39 1 51 8
Reading room 8 7 39 1 52 1
Audio visual equipment services 8 5 38 9 52 6
4
8 39 9 51 7
Banquet room
Game billiards room 4

7 2
40 52 4
Media entertainment room 7 1 39 9 53 0

Residents were asked to indicate if there were other facilities or services not included on the suggested list
that they would like to see offered at City community centers Just about 5 of all respondents offered
additional suggestions
Nearly 12 of this group would like to see a multipurpose room for meetings classes and or events and an
almost similar percentage would like a gymnasium or indoor basketball courts
Other Facilities Services RespondentHousehold Members

Would Like to See Offered at City Community Centers
Among Respondents Suggesting an Additional Facility Service
Multipurpose room e g for meetings classes events 12 7
Gymnasium basketball court 11 3
Workout room fitness center 9 9
Library 7 0
After school program childcare 5 6
Swimming pool 5 6
Theater productions movies 2 8

Page
COMMUNITY WIDE SPECIAL EVENTS
Claremont residents were asked whether or not they or household members have attended any community
wide special events and to rate how satisfied they were with the events they or household members attended
With mean satisfaction ratings approaching 4 on a scale of 1 to 5 where 1 is equal to Not At All Satisfied
and 5 is equal Very Satisfied residents seem to be satisfied with the current community events The
to
Independence Fireworks
Day Show received the highest attendance and the highest satisfaction rating Three
out of four residents indicated they attended the 4th of July festivities and among this group 85 indicated
they were Satisfied or Very Satisfied with the event
The Monday Night Concert Series was also a popular event attracting nearly 66 of responding residents
and receiving the second highest satisfaction rating Of those that attended 84 indicate they were satisfied
with the concert series
Other music related events were also well attended and well received Nearly 53 and 43 of residents
attended the Friday Nights Village
Live Entertainment and the Depot Jazz Series respectively and both
events received positive ratings from three out offour residents that attended the events
The other holiday events the Halloween Event and the Holiday Promenade had relatively fewer attendees
but still received high satisfaction ratings Nearly 39 ofresidents attended the Halloween Event while 34
attended the Holiday Promenade About three out of four of the respondents that attended each event were
satisfied with their experience
The InformationlWellness Fairs and Spring Egg Hunt also did not attract as many residents but each event
still received higher than normal satisfaction
ratings About 75 of attendees at the InformationlWellness
Fairs and 67 of Spring Egg Hunt participants were satisfied with the particular event
Wide Events RespondenUHousehold Members Have Attended

Community Special
and Satisfaction with Special Events
Attended Not at all Not Very

Special Event Special Event Satisfied Satisfied Neutral Satisfied Satisfied
Independence Day 77 5 1 6 2 8 10 6 4
28 56 6
Celebration Fireworks Show
Monday Night Concert Series 65 8 1 0 2 7 12 6 28 8 54 9
Friday Nights LiveNillage 52 9 1 2 3 0 20 0 34 8 41 0

Entertainment
Depot Jazz Series 43 2 0 3 1 8 17 3 31 6 49 0
Citywide Yard Sale 39 8 1 3 5 2 28 3 30 6 34 5
Halloween Event 38 6 0 3 5 2 18 3 35 9 40 3
Children s Concert Series 34 7 4 2 17 1 38 0 40 7
Holiday Promenade 34 1 1 2 5 8 20 6 31 5 40 9
Spring Egg Hunt 26 7 3 9 4

7 21 2 24 1 43 3
InformationlWellness Fairs 25 8 0 5 2 7 4
21 34 8 40 6
1 Not at all satisfied 5 Very satisfied
Note Satisfaction ratings among respondents that attended event

respondents had for another special event they would like to see held in the
About 11 of a suggestion
community Some 23 of this group would like more concerts or music festivals and 16 suggest that there
be other holiday or seasonal events scheduled around the community
the environment these days it is not that 14 ofthose with idea for event
With the focus on surprising an an
would suggest having an Earth Day celebration or Green event
Other Special Events Respondent Household Members

Would Like to See Held in the Community
Additional Special Event
Among Respondents Suggesting an
Concerts music festival 23 3
Other holiday seasonal event 15 5
Earth Day celebration Green event 13 6
5K11 OK walkrunlbike 8 7
Movie 7 8
night
4 9
Charity event
Farmer s Market 3 9
Village Venture other Village fair 3 9
Wine tasting 3 9
Arts crafts fair 2 9
Citywide yard sale 29
Car show 2 9
Oversize waste disposal pick up 2 9
Dog event 29
Public safety health event 2 9
Garden show 2 9
Welcome community mixer 2 9

SOCIAL SERVICE PROGRAMS
For the next series of questions residents were asked to indicate whether or not they have participated in
social service programs offered by the City of Claremont and to rate how satisfied they were with the
programs for which they had participated
Participation in
social service programs is relatively low with at most 7
City of respondents indicating they
received health servicescareMore than one half of this small group were satisfied with the health care
services received resulting in a mean satisfaction rating of3 78 Resource and referral services were used by
nearly 6 and received a

higher than average satisfaction rating 00 72
Some 5 or fewer of responding residents have participated in the remaining listed social service programs
One half or more of those participating in these programs were satisfied or very satisfied with the
respective program
Social Service Programs Respondent Household Members Have Participated

or Currently Participate in and Satisfaction with Social Service Program Used
Participated
in Social
Service Not at all Not Very
Social Service Program Satisfied Satisfied Neutral Satisfied Satisfied
Program
Health care youth adults
6 7 7 3 36 6 19 5 36 6
seniors
Resource and referral 5 5 8 3 8 3 13 9 41 7 27 8
Counseling support group 5 2 5 6 13 9 25 0 33 3 22 2
Parenting class 4 1 3 6 10 7 53 6 32 1
Food pantry 3 2 5 9 23 5 17 6 52 9
Legal aid citizenship 3 1 31 3 43 8 25 0
Skill development 3 0 6 3 43 8 25 0 25 0
employment training
fund
Emergency 4
2 41 7 41 7
assistance 8 3 8 3
scholarship
Housing referrals 4
2 9 1 18 2 18 2 18 2 4
36

Note Satisfaction ratings among respondents that participated in program

IMPROVING CITY OF CLAREMONT HUMAN SERVICES DEPARTMENT
To better servecommunity and its residents the City s Human Services department queried residents as to
the
the possible why they or household members may not participate in programs and activities offered
reasons
through the Human Services department
43 or programs are not convenient and 31

of respondents indicated that dates and times have not
Nearly
27 indicate that they do not participate because
found programs that are ofinterest to them Approximately
the childcare needed to be able to attend and activities
ofthe cost and 21 do not have programs
Reasons Respondent Household Members May Not Participate in Programs Activities

Through the City ofClaremont
Offered Human Services Department
Dates times of program not convenient 42 9
Do not offer program of interest 30 8
Cost of program 26 7
No childcare 4
21
Do not offered needed social services 20 1
Do not have needed facilities 17 5
15 2
Length of program
No 15 0
transportation
Other 34 2
other not listed on the survey that accounted for

One thirQ Qf respondents indicated that there were reasons
through the Human Services department

them not being able to participate in programs and services offered
Of this group 20 indicated they have no interest in or no need for such programs and services and another
20 state they are too busy to get involved
Other Reasons Respondent Household Members May ti2 Participate in Programs Activities
Offered Through the City of Claremont Human Services Department
Other Reason for Not Participating
Among Respondents Suggesting an
No interestno need 20 6
Too busy no time 20 3
Involved in other activities 4

7
No little of programs services 65

knowledge
4 2
Ageihealth
Working 3 9
Inconvenient location 1 3
Page 22
Human Services has been aware that the department s name may not adequately convey its ClVlC
Therefore the survey asked residents to indicate what they identify with the name Human
responsibilities
Services
Three out of four respondents indicated they associate that name with social service provider About one
half each of responding residents would attach the name Human Services to recreation provider or parks
and facilities operator
What Respondent Household Members Identify with the Name Human Services
Social service provider 75 3
Recreation provider 52 8
Parks and facilities operator 49 7
The Human Services department actually manages social and recreation services and operates parks and
related facilities in the community However as seen in the findings above a large portion of residents are
ofthis due to the current of Human Services
unaware possibly department name
To help with a new department name Human Services was interested in getting feedback from residents as to
how the Human Services department could best be described Some 14 offered the department a
suggestion
Community Services was suggested by more

respondents as another name for the Human Services
followed
department receiving 16 mentions Parks Recreation was the second most suggested name by
Recreation Social Services
Top Suggested Names that Best Describe Human Services
Number of
Mentions
Community Services Department 16
Parks Recreation Department 7
Recreation Social Services 3
City Services 2
Claremont Community Services 2
Community Enrichment 2
Parks Recreation Services 2
Recreation Services 2
Social Recreational Services 2
Needs Page 23
City of Claremont Community Survey
Other names for Human Services not listed in the previous table are listed below
Other Names that Best Describe Human Services
Activities Service Department Director of Public Info Entertainment
Caring about Claremont Education Social Services
Citizen Services Human Cultural Services
Citizen s Help Service Human Recreational Services
City Outreach Services Human Resources Services
City Parks Recreation Human Services
City Social Services Human Services Call us we are here to help

Claremont Center Human Services We are there for you
Claremont Physical Facilities Human Social Services
Claremont Services Life Enhancement Agency
Claremont s People Services Life Enrichment Services
Community and Resident Liaison Park Recreation Services
Community and Social Services Parks Community Services

Community Awareness Parks Human Support
Center Parks Recreation Social Development

Community
Community Concierge Department
Education Recreation and Services Parks Recreation Department Social Services
Community
Parks Recreation Social Services
Community Involvement Services CIS
Needs Provider Parks and Recreation Community Fun
Community
Department or Community Activities
Community Programs
Parks Recreation Community Services
Community Programs Facilities
Perks Recreation Department
Community Programs Provider
Perks for Claremontians
Community Programs Park Facilities Resident
Assistance CPR Recreation Service
Programs
Community Recreation Assistance Recreation Department
Social Service
Recreation and Community Services
Community Recreation Services
Recreation Department
Community Service Provider
Recreation Programming Facilities Citizen
Community Service P rograms
Assistance RPFCA
Community Services Facilities
Recreation Parks Social Services
Community Services Interests
Recreation Parks and Social Services
Community Services Programs
Recreational Facilities Assistance
Community Services Program
Resident Recreation Education Department
Community Public Services
Services and Recreation
Department of Community Activities
Services for People
Department of Community Services
Social Recreational Human Services
Department of Parks Recreation
Social Services Recreation Department
Department of Recreation
Social Services Department
Department of Recreation and Social Services
Support Services
Department of Recreation Parks Social
Services Wellness And Recreation Department WARD
Needs Page 24
City of Claremont Community Survey
offered the following descriptive statements in reference to Human Services
Respondents
Descriptive Statements for Human Services
A department that provides friendly and a wide

Recreation facilities social services provider
range of services to all of the community Resource user
All inclusive services for citizens Responsible for high quality of life that Claremont
Available for anyone has a reputation for
Cooperatively with Claremont USD offers awide Responsible for special events parks
range of programming for all ages Services that cover a lot ofthe community s needs
Coordination of people s interests

Serving the needs ofthe Claremont community
Efficient in organizing events maintaining Social care
facilities for everyone

Something
Fairly comprehensive given space and funding for residents
Support
limits
Tax payer programs
For the poor population
Terrificlwonderfu I
Free fun time
The department helps you feel good
that
Good
The party department for the community
Happy looking brochures
There when needed
Help the homeless
Umbrella organization that relates to people in
Human interestlwellness advisor
Claremont and surrounding areas
Initiator of interests
people s We take care of your body and your mind
Mental physical care
Well focused on community needs
Outstanding Senior Program to further invest in
Willing to best utilize funding
Proactive Claremont youth
Provide facilities and programs for disabled to listen to parties to best accommodate
Willing
individuals and groups to participate in field lighting and utilization
Quality
Quality of living
regard to the Human Services

Below are other comments and suggestions from respondents in department
Comments Suggestions in Regard to Human Services
Human Services sounds like a company division Follow rules for watering
not a family and community friendly entity Cut the budget for Park Police We don t need 2
officers driving around in an expensive vehicle
Average to lacking
Claremont homeowners parasite Eliminate it
Overly ambitious Go back to Parks and Recreation and get out of

social services
Somewhat unorganized
HS sounds too much like HR
Spender of grant money that accomplishes very
little for tax payers You should want to know how you can best serve
the community
Social services are great but people in Claremont
can seek these elsewhere Stay in the park and recreation business
Follow rules for lights off
Page 25
LEARNING ABOUT COMMUNITY FACILITIES PROGRAMS ACTIVITIES
Claremont residents were asked to indicate how they and others in their household learn about park facilities
recreational programs services community center facilities activities and social services and activities in their
community
Nearly 81 of respondents indicate that they receive infonnation about recreational facilities programs and
activities and social services through City s newsletter while 59
the gather this infonnation from the
newspaper About one half of responding residents each indicate they ve leaned about such facilities
activities and services from the street banner posted on Indian Hill Blvd The View recreation
programs
brochure and by word of mouth
Ways Residents and Household Members Learn

Programs and Activities in Claremont
About Facilities
City newsletter 80 6
Newspaper 4
59
Street banner on Indian Hill Blvd 52 3
The View recreation brochure 52 1
Word of mouth 50 8
Flyer distributed by schoolother organization 31 5
Website 24 1
E mail 20 2
City partnerships 15 9

City
RESPONDENT PROFILE
Following is the demographic profile ofthe 907 respondents
Respondent Demographics
of Claremont Needs Survey Page 27

City Community
ApPENDIX A
CROSSTAB TABLES
Cross tabulations by gender and age group of respondent and number of children 17 years or younger in
household were performed across
questions about park facilities recreation programs and activities
community center facilities and services community wide special events social service programs improving
the City of Claremont Human Services Department and ways in which residents learn about recreational
facilities and activities the tables in each section are key observations relating to the data
Preceding
presented
Park Facilities
Below are key presenting data by age group of respondent number of children 17
observations and tables
of City
years or younger in household and gender of respondent for the series of questions relating to usage
park facilities the need for other park facilities and the usage of parks after dark
Key Observations
Regardless of age group the top park facilities used by residents are the same walking pathtrail hiking
trail wilderness park open space picnic area facilities and playground
residents and those with children at home are more frequent users of all recreational facilities
Younger
available at City parks to those 50 years or older and those without children
as compared
of facilities is about the regardless of thegender of the respondent with the
Usage area park same
that greater percentage of female respondents compared to male respondents frequently

exception a as
use park trails playgrounds and picnic areas
When asked to identifY other park facilities needed a number of respondents regardless of age gender or
number of children suggested bike trails lanes and lighted fields

A number of respondents under 50 years old would like to see a
swimming pool
Residents in the youngest age group 15 39 years old and those with children would like parks to include
more water areas eg lake fountain pond splash pads and more play playground equipment
Those 60 years or older see a need for more park benches and or picnic tables
The youngest group of respondents 15 39 years old as well as those with children are more likely to use
City parks after dark given adequate security lighting
There is very little difference in the expected usage of parks after dark by gender
APPENDIX A City of Claremont Community Needs Survey Page A 1

City Park Facilities Used Often or Occasionally by Respondent Household Members
BY AGE GROUP OF RESPONDENT
0
o
o o
I
AGGREGATE
N 907
useduse used use useduse useduse useduse

Park Facility Rank facility Rank facility Rank Rank Rank
facility facility facility
I Lt ot nO F AM
Walking path I l
v 7A
trail e 7
lllf
1
F
ly
It
Hiking trail IJJW 7Q 1

11
1 t z 1 067 3 r
J
Wilderness parkopen l1 Hi j
Il
space j
j
Picnic area facilities f 0
jjf3I
J
I
Playground t r
Soccer field 6 35 9 6 46 1 6 55 3 8 39 2 7 24 6
Tennis court 7 35 7 9 41 6 8 48 8 7 39 7 6 27 2
Dog park off leash dog 8 33 3 10 4

40 10 42 0 6 42 5 9 23 7
area
Baseball field 9 32 9 8 42 2 7 52 5 10 30 8 8 24 0
Basketball court 10 28 2 7 42 6 9 44 9 9 33 5 12 16 5
Softball field 11 24 5 11 33 0 11 39 9 12 23 1 10 17 0
Wading pool 12 23 6 12 32 3 14 30 3 11 25 0 11 16 8
Snack bar 13 19 6 13 25 0 12 32 7 14 20 1 13 12 9
Mini K squad soccer

fieldllawn bowling 14 15 1 14 22 2 13 32 3 16 11 7 14 8 1
green
Volleyball court sand 15 14 3 15 18 0 16 22 9 13 21 2 15 7 0
Skate park 16 14 2 16 18 0 15 26 1 15 18 7 16 6 5
Roller hockey rink 17 6 0 17 6 9 17 8 9 17 10 5 18 2 6
Croquette court
18 4 0 18 20 18 5 1 18 6 9 17 2 9
horseshoe
Equestrian ring 19 2 2 19 2 0 19 4 19 1 8 19 1 3
Note The 5facilities

top are highlighted forthe aggregate and each sub group

City Park Facilities Used Often or Occasionally by Respondent Household Members
BY NUMBER OF CHILDREN IN HOUSEHOLD GENDER OF RESPONDENT
OF MALE OF FEMALE
AGGREGATE RESPONDENTS RESPONDENTS
N 907 0 o N 369 N 478
used use useduse used use useduse useduse

Park Facility Rank Rank
facility facility Rank facility Rank facility Rank
facility
I i
I gi
Walking path trail
Iii 1 i4 I ie
1 O I
f
i i
Hiking trail
Ili 2 i 1 2 8 r6
y
f ii
Wilderness park open W
space
Ii i
I
l
r
2
i
l
if
7 5 1
ii
Picnic area facilities f4 t 1l

e i 4 cW i H
Playground lfl fit5 c
Si
Soccer field 6 35 9 9 21 8 6 64 8 6 37 6 8 34 5
Tennis court 7 35 7 6 30 2 9 47 6 7 4
34 6 4
37
Dog park off leash dog 8 33 3 7 30 2 10 39 3 9 4

30 7 35 6
area
Baseballfield 9 32 9 8 22 6 7 56 2 8 33 5 9 33 0
Basketball court 10 28 2 10 19 8 8 47 7 10 28 2 10 28 6
Softball field 11 24 5 11 17 1 11 4
41 11 25 2 12 25 2
Wading pool 12 23 6 12 16 2 12 38 6 13 18 5 11 26 8
Snack bar 13 19 6 13 12 3 13 36 0 12 19 5 13 19 1
Mini K squad soccer

14 15 1 16 7 0 14 4
32 14 2
14 15 15 9
field
court sand
Volleyball 15 14 3 14 9 6 16 24 9 15 13 0 16 15 8
Skate park 16 14 2 15 8 5 15 27 6 16 11 2 14 16 7
Roller hockey rink 17 6 0 17 3 6 17 10 9 18 4 0 17 7 5
Croquette court
18 4 0 18 3 6 18 5 3 17 4 1 18 46
horseshoe
Equestrian ring 19 2 2 19 1 3 19 4 19 2 6 19 2 0
Note The top 5facilities are highlighted for the aggregate and each sub group
APPENDIX A City of Claremont Needs

Community Survey Page A 3
Top Other Facilities Respondent Household Members Would Like to See at
City Parks
BY AGE GROUP GENDER OF RESPONDENT NUMBER OF CHILDREN IN HOUSEHOLD
Among Respondents Suggesting an Additional Park Facility
15 39 years old 40 49 years old
I
50 59 years old 60 years old
N 41 N 56
Bike trail lane

I N 35
I N 50
Swimming pool Bike trailllane Park benches

Bike trailllane Swimming pool fields picnic tables
Lighted
Lake fountain pondl Lighted fields Baseball field lighted Lighted fields
splash pad Restrooms Basketball court Restrooms
Playgroundl indoor Bike trailllane

play equipment Garden Fitness course
Restrooms
No children in 1 children in
household
N
Bike trailllane
86
I household
N
Swimming pool
90
I Male
N 73
Bike trailllane
I Female
N 108
Swimming pool
Park benches picnic Restrooms Lighted fields Bike trail lane
tables
Lighted fields Basketball court Lighted fields
Lighted fields Bike trail lane indoor
Restrooms
Lake fountain pondl Swimming pool
Playground play Dog park trails
splash pad equipment Restrooms
Garden
Dog parktrails Soccer field Soccer field
Lake fountain pond
Fitness course
Softball field lighted splash pad
Percent of Respondents That Would Use City Parks After Dark

If There Was Security Lighting
of Respondents That
Would Use Park After Dark
With Security Lighting
AGE GROUP OF RESPONDENT
39 or younger 69 6
40 49 years 49 7
50 59 years 41 3
60 years 28 8
NUMBER OF CHILDREN IN HOUSEHOLD
No children 32 3
With children 57 7
GENDER OF RESPONDENT
Male 37 8
Female 43 0
APPENDIX A City of Claremont Community Needs Survey Page 4

A
Recreation Programs Activities
Below are key observations and tables by age group of respondent number of children 17
presenting data
household and gender of respondent for the series of questions relating to the use of
years or younger in
recreational programs and activities the types of transportation used most to access recreational programs and
activities and the usage of other providers of recreational facilities programs and services in the City of
Claremont
Key Observations
older have in recreational programs and activities other than

Fewer respondents 60 years or participated
Senior Programs as compared to their younger counterparts
Children s enrichment organized sports and sports fitness recreation programs fell within the top five in
terms of usage except among those 60 yearsand older and those without children
A greater portion of respondents 40 49 years old of which 77 have children in their household have
had or have their children currently participating in recreation programs and activities
Senior educational programs and computer training are popular among those 60 years old and older and
those without children in the household
More than third of 40 years old and older have participated or currently participate in
one respondents
adult enrichment programs
Swimming lessons are valuable to families of respondents under 50 years of age
A relatively larger percentage of respondents between the ages of 50 and 59 have teens involved in
organized sports activities and programs

with the
Participation in recreation programs and activities is similar among male and female respondents
exception that a greater number of female respondents as compared to males participate in adult
enrichment programs
drive their vehicle walk to recreational programs and activities

A majority of respondents own or
of age group or gender of respondent number of children in the household

regardless or
The younger group of respondents under 50 years old ride a bike carpool or use Dial A Ride or other
public transportation to recreational programs and activities more than their older counterparts
A greater portion of those with children as compared to those without children ride a bike or carpool to
recreational programs and activities
More females as compared to males access recreational programs and activities by foot
of age group Claremont Colleges serve as another source of recreational activities and
Regardless
programs for many residents
More residents 60 years old or older participate in programs at the Claremont Adult School as
compared
to those in the younger age groups
those without children have at the Claremont Club and

Those with children as
compared to memberships
utilize the Club s recreational facilities and programs
Usage of other providers of recreational facilities programs and services located in the City of Claremont
is similar among male and female respondents

Recreation Programs Activities Used Often or Occasionally by Respondent Household Members
BY AGE GROUP OF RESPONDENT
OF THOSE OF THOSE OF THOSE 50 OF THOSE 60

AGGREGATE
N 907
39 YEARS OLD
N 105
1501 49 YEARS OLD
N 161
4001 59 YEARS OLD
N 179
I YEARS OLD
N 418
useduse used use used use used use useduse

Recreation Program Activity Rank program Rank program Rank program Rank program Rank program
ADULT PROGRAM Adult

20 4
15 14 14 2 12 25 5 17 17 7 22 4
11
sports leagues
ADULT PROGRAM Computer 27 1 16 8 2 16 20 6
training
ADULT PROGRAM Enrichment
ADULT PROGRAM
Sports fitnesslrecreation
AQUATIC PROGRAM
10 21 3 20 5 16 4
15
Fitnesslrecreation
AQUATIC PROGRAM
9 25 6 8 25 2 12 17 5
Swimming lessons
CHILDREN S PROGRAM
Educational
CHILDREN S PROGRAM
Enrichment
CHILDREN S PROGRAM
Organized sports
CHILDREN S PROGRAM
21 6
Sportslfitness recreation
CHILDREN S PROGRAM
Childcare preschool
SENIOR PROGRAM
2 0 17 11 1 18 16 9
Educational
SENIOR PROGRAM
4
18 5 1 20 9 5 16 18 2
SENIOR PROGRAM Nutrition

21 4
14 20 3 0 21 7 5 21 9 7 9 21 8
program
SENIOR PROGRAM
16 17 6 19 3 0 19 10 2 19 12 9 14 16 3
Sports fitness recreation
SENIOR PROGRAM Support 22 9 2 22 2 0 22 7 5 22 6 7 20 13 3

groups
SENIOR PROGRAM
Volunteer employment 19 15 8 18 4 1 18 10 8 20 12 1 7 23 0
opportunities
TEEN PROGRAM Enrichment 14 18 7 11 4
16 15 22 7 10 23 8 15 16 0
TEEN PROGRAM
13 19 3 12 4
15 11 27 8 13 19 7 13 4
17
TEEN PROGRAM Organized 7 26 5 9 4
21 6 35 3 11 20 5
sports
TEEN PROGRAM
11 20 8 10 18 5 9 30 7 7 4
25 17 15 3
fSporitnests recreation
TEEN PROGRAM
Volunteer 17 17 3
community service 13 15 3 14 23 7 14 19 0 18 15 3
opportunities
Note The 5 programs
top are highlighted for the aggregate and each sub group
APPENDIX A City of Claremont Community Needs Survey A 6

Page
Recreation Programs Activities Used Often or Occasionally by RespondentHousehold Members
BY NUMBER OF CHILDREN IN HOUSEHOLD GENDER OF RESPONDENT
OF THOSE OF THOSE
I
WITH NO WITH 1 CHILD OF MALE OF FEMALE
AGGREGATE CHILDREN OR MORE RESPONDENTS RESPONDENTS
N 907 N 561 N 260 N 369 N 478
used use used use useduse used use used use

Recreation Program Activity Rank program Rank Rank Rank Rank
program program program program
ADULT PROGRAM Adult

20 4
15 20 12 2 15 23 5 14 19 2 20 13 2
sorts lea ues
ADULT PROGRAM Computer

18 2
trainin
ADULT PROGRAM
9 30 9
Enrichment
ADULT PROGRAM
29 6 10 22 8 6 28 7
S orts fitnesslrecreation
AQUATIC PROGRAM
10 21 3 16 14 8 22 6 11 4
20
Fitness recreation
AQUATIC PROGRAM
9 25 6 15 15 1 8 25 0 7 26 9
Swimmin lessons
CHILDREN S PROGRAM
Educational
CHILDREN S PROGRAM
Enrichment
CHILDREN S PROGRAM
Or anized sorts
CHILDREN S PROGRAM
Sports fitness recreation
CHILDREN S PROGRAM
Childcare preschool
SENIOR PROGRAM
17 11 5 6 28 2
Educational
SENIOR PROGRAM
15 4
18 7 22 2 20 4
9 17 4
17 16 4
19
SENIOR PROGRAM Nutrition
21 4
14 12 17 3 21 7 7 19 16 6 21 12 7
pro ram
SENIOR PROGRAM
16 17 6 8 20 9 19 9 8 21 14 5 15
S orts fitnesslrecreation 19 7
SENIOR PROGRAM Support 22 9 2 22 10 6 22 5 6 22 4

10 22 8 6
roups
SENIOR PROGRAM
Volunteer employment 19 15 8 11 17 9 18 10 2 20 16 5 19 4
15
0 ortunities
TEEN PROGRAM Enrichment 14 18 7 17 14 5 11 27 8 16 17 5 13 20 1
TEEN PROGRAM
13 19 3 13 16 2 13 25 9 12 19 6 12
Fitness wellness activities 20 3
TEEN PROGRAM Organized 7 26 5 10 19 0

sorts 9 24 3
TEEN PROGRAM
11 20 8 14 15 6 8 32 2 9 23 2 14 19 8
Sorts fitness recreation
TEEN PROGRAM
Volunteer community service 17 17 3 18 12 6 14 25 6 18 16 8 17 18 8
opportunities
Note The top 5 programs are highlighted forthe aggregate and each sub group
APPENDIX A of Claremont Needs

City Community Survey Page A 7
Type of Transportation Respondents Use Most Often
to Access Recreational Programs and Activities
OF THOSE OF THOSE 40 OF THOSE 50 OF THOSE 60
Drive own vehicle

AGGREGATE
N 907
88 6
39 YEARS OLD
N 105
4
92
1501 49 YEARS OLD
N 161
93 8
1 59 YEARS OLD
N
86 6
179
I YEARS OLD
N 418
4
86
Walk 57 6 60 0 62 1 60 3 51 7
Ride bike 33 1 43 8 49 1 33 5 20 1
Carpool 20 8 27 6 28 0 15 6 13 9
Dial A Ride public
20 7 20 0 23 6 4
13 4
18
transportation
OF THOSE OF THOSE
I
N 907 N 561 N 260 N 369 N 478
Drive own vehicle 88 6 85 6 92 3 85 9 90 6
Walk 57 6 52 6 59 2 49 1 63 0
Ride bike 33 1 20 7 46 2 32 2 31 0
Carpool 20 8 11 8 23 8 15 2 22 0
Dial A Ride public 20 7 13 9 18 8 17 1 19 9
transportation
APPENDIX A City of Claremont Needs

Community Survey Page A 8
Current and Future Usage of Other Providers of Recreational Facilities
Programs and Services Located in the City of Claremont
OF THOSE 15 OF THOSE 40 OF THOSE 50 OF THOSE 60

AGGREGATE
N 907
use
39 YEARS OLD
N 105
use
1 49 YEARS OLD
N 161
use
1 59 YEARS OLD
N 179
use
I YEARS OLD
N 418
use
plan to use plan to use plan to use plan to use plan to use
Recreation Provider Rank provider Rank Rank
provider provider Rank provider Rank provider
Claremont Colleges 59 0 57 8 2 68 2 4
55 57 7
Claremont Unified School District 2 45 6 2 54 0 68 6 2 48 8 4 32 2
Claremont Adult School 3 43 5 5 23 8 5 2

37 3 4
42 2 52 2
Claremont Club 4 37 3 3 45 6 3 49 7 5 36 7 5 4
31

5 35 8 4 37 6 4 40 3 4 38 1 3
studio etc 32 7
Non service provider

profit 6 28 5 6 17 3 6 33 1 6 25 9 6 30 6
OF THOSE OF THOSE
I
N 907 N 561 N 260 N 369 N 478
use use use use use
plan to use plan to use plan to use plan to use plan to use
Recreation Provider Rank provider Rank provider Rank provider Rank provider Rank provider
Claremont Colleges 59 0 55 8 2 63 9 55 3 63 1
Claremont Unified School

2 45 6 4 4
31 2
75 2 43 3 2 47 5
District
Claremont Adult School 3 43 5 2 48 6 5 31 7 3 38 3 3 48 7
Claremont Club 4 37 3 5 4
30 3 51 2 4 36 0 4 39 0

5 35 8 3 32 6 4 40 8 5 32 7 5 38 8
studio etc
Non profit service provider 6 28 5 6 25 6 6 31 7 6 23 9 6 32 3

Community Center Facilities Services
Below key observations and tables data by
are
presenting age group of respondent number of children 17
years or younger in household and gender of respondent for the series of questions to the use of
relating
community center facilities and services
Key Observations
Children s play area ranked at number one for all subgroups in terms of being a facility that residents use
at City community centers

Based on the percentage of residents that use a community center
facility at least on occasion the ranking
offacilities and services is similar across all subgroups
Younger respondents 39 years old or younger utilize community center facilities less than their older
counterparts
Relatively more residents 60 years and older the computer lab at the center than younger
use community
residents
Regardless of age and gender of respondent and number of children in household

usage of music and
media entertainment rooms at community centers is relatively low
APPENDIX A City of Claremont Community Needs Survey

PageA 10
Community Center Facilities Services Used Often or Occasionally
by Respondent Household Members
BY AGE GROUP GENDER OF RESPONDENT NUMBER OF CHILDREN I HOUSEHOLD
AGGREGATE
N 907
Community Center Facility Rank
Children s play area
Classroom
Exerciselfitn ess dan ce

room
Computer lab
Meeting conference room
Banquet room h

Creative arts center 9 9 9 8 14 5 9 13 8
Full service kitchen 14 5 9 9 11 9 8 14 8
Audio visual
10 11 5 7 9 9 12 8 0 11 4
11 10 13 5
equipment services
Reading room 11 10 9 11 7 9 9 12 6 10 11 8 11 10 5
Game billiards room 12 7 6 13 6 1 10 12 6 12 10 0 14 5 3
Media entertainment room 13 4
7 10 7 9 13 7 9 13 7 7 13 6 8
Music room 14 6 5 12 6 9 14 7 3 14 47 12 6 9
OF MALE OF FEMALE
RESPONDENTS RESPONDENTS
N 369 N 478
Community Center Facility

Children s play area
Classroom
Exercise fitness da nce

room
Computer lab
Meeting conference room
Banquet room
Multi purpose room 8 19 6 7 15 2 7 17 8

Creative arts center 6 21 3 8 4
14 8 16 1
Full service kitchen 12 10 0 11 8 5 9 16 0
Audio visual
10 11 5 10 11 3 11 10 9 9 4
11 10 12 2
equipmentservices
Reading room 11 10 9 11 9 2 10 13 3 10 10 7 11 11 3
Game billiards room 12 7 6 14 4 9 14 6 12 8 3 12 4
7
Media entertainment
13 4
7 12 6 3 13 9 2
room 13 8 2 14 7 2
Music room 14 6 5 13 5 8 14 8 8 14 5 9 13 4
7
Note The 5 facilities are highlighted forthe

top aggregate and each sub group
APPENDIX A of Claremont Community Needs Survey

City A 11
Page
Community Wide Special Events
Below key observations and tables
are
presenting data by age group of respondent number of children 17
in household and
years or younger gender of respondent for the series of questions relating to attendance at
community wide special events
Key Observations
The Independence Day event Monday Night Concert series and Friday Nights Live event draws the most
residents regardless of age gender and number ofchildren in household
A greater portion of respondents 40 49 years old of which 77 have children in their household have
attended the community wide events
Attendance for all community events is the same among male and female respondents
InformationWellness Fairs draw more residents 60 years or older and those without children
The Depot Jazz Series is less popular among younger residents between the ages of 15 and 39 years old
Fewer residents 60 years or older and those without children have attended the Halloween Event
Children s Concert Series Holiday Promenade and Spring Egg Hunt than their younger counterparts and
those with children
Regardless of age and gender of respondent and number of children Independence Day activities the
Monday Night Concert Series and the Depot Jazz Series received the highest satisfaction ratings

Community Wide Special Events Respondent Household Members Have Attended
and Satisfaction with Special Events
AGGREGATE
N 907
Special Event
Independence Day
Celebration Fireworks
Show
Monday Night Concert

Series
Friday Nights LiveNillage

Entertainment
Depot Jazz Series

Citywide Yard Sale
Halloween Event
Children s Concert Series
Holiday Promenade 7 47 8
Hunt 8 42 9
Spring Egg
InformationlWellness
10 25 8 10 11 0 10 17 1 10 21 8 6 4
35
Fairs
OF MALE OF FEMALE
N 907 N 369 N 478
Special Event
Independence Day
Show

Series
Friday Nights LiveNillage

Entertainment
Depot Jazz Series
Citywide Yard Sale
Halloween Event
Children s Concert Series
Promenade 9 41 9
Holiday
Hunt 7 42 2
Spring Egg
10 25 8 8 29 6 10 17 1 10 24 3 10 27 1
Fairs
Note The top 5events are highlighted for the aggregate and each sub group

Satisfaction with Community Wide Special Events
Special Event
Independence Day
Show

Series
Depot Jazz Series
Friday Nights LiveNillage 6 4 22

Entertainment
Children s Concert Series 5 4 02 8 3 97 5 4 13 6 4 21
Halloween Event 6 3 99 4 4 21 5 4 06 7 4 06 9 4 14
Holiday Promenade 7 3 96 5 4 10 7 3 97 9 3 93 8 4 17
8 3 89 9 3 91 10 3 88 4 4 24 7 4 17
Fairs
Yard Sale 9 3 82 6 4 10 3 97
Citywide 8 10 3 86 10 3 90
Spring Egg Hunt 10 3 74 10 3 25 9 3 97 8 3 98 4 4 25
OF FEMALE
RESPONDENTS
N 478
Special Event
Independence Day
Show

Series
Depot Jazz Series

Friday Nights LiveNillage 4 4 06 8 4 00 5 4 09 7 4 12
Entertainment
Children s Concert Series 5 4 02 4 4 05 4 4 14 6 4 14
Halloween Event 6 3 99 6 4 19 5 4 03 9 3 96 4 4 20
Promenade 7 3 96 9 4 14 7 4 03 6 4 03 8 4 08
Holiday
JnformationlWellness
8 3 89 7 4 16 6 4 03 7 4 01 5 4 19
Fairs
Yard Sale 9 3 82 10 3 91 9 3 90 10 3 75 9 4 03
Citywide
Spring Egg Hunt 10 3 74 5 4 23 10 3 64 8 4 01 10 3 92
Note The top 5events highlighted forthe aggregate and each sub
are group
Satisfaction ratings among respondents that attended event

Social Service Programs
Below are key observations and tables presenting data by age group of respondent number of children 17
years or younger in household and gender of respondent for the series of questions relating to participation in
social service programs
Key Observations
of age gender or number of children in household the resource and referral service was
Regardless
among the top three social service programs utilized by residents
A relatively greater percentage of respondents 60 years of age or older compared to those in younger age
groups have participated in health care programs
in all social service programs is relatively low irrespective of age groups gender and
Participation
number of children in the household
APPENDIX A of Claremont Needs Survey Page A 15

City Community
Social Service Programs Respondent Household Members
Have Participated or Currently Participate In
AGGREGATE
N 907
Social Service Program

Health care youth adults
seniors
Resource and referral
Counseling support group
Parenting class
Food pantry 4 6
Legal aid citizenship 4 6
Skill
development 7 3 0 4 3 9 9 2 3 6 3 0
employment training
Emergency fund
8 4
2 5 3 9 7 3 5 8 I 1 8
assistance scholarsh ip
Housing referrals 9 4
2 7 2 6 8 3 5 9 1 8
OF MALE OF FEMALE
N 907 N 369 N 478

Health care youth
adults seniors
Resource and referral
Counseling support
group
Parenting class
Food pantry 5 2 8 6 3 1
Legal aid citizenship 6 2 8 5 3 3
Skill
development 7 3 0 6 2 8 9 1 6 4 3 7 8 2 0
employment training
Housing referrals 9 4
2 8 2 0 8 4
2 8 2 0 7 2 6
Emergency fund
8 4
2 9 1 8 7 2 8 6 3 1 9 1 7
ass istance schola rs hip
Note The top 3 programs are highlighted for the aggregate and each sub group

Improving City of Claremont Human Services Department
years or
younger in household and gender of respondent for why residents may not be able to participate in
the programs and services offered through the City s Human Services department and what respondents
identify with the name Human Services
Key Observations
Regardless of age or gender of respondent or number of children under 17 living at home the top reasons
why residents may not participate in City programs and activities are that the dates and times of the
programs are inconvenient they cannot find programs of interest and the cost ofthe program is too high
A greater percentage of respondents regardless of subgroup associate the name Human Services with a
social service provider
Slightly more respondents link the Human Services name to a recreation provider than to a parks
and facilities operator

Offered
Through the City of ClaremontHuman Services Department
BY AGE GROUP RESPONDENT
Reason
Dates times of program

not convenient
Do not offer program of

interest
Cost of program
No childcare 4 4
21 4 27 6 4 25 5 4 15 6 4 16 5
Do not offered needed

5 20 1 5 21 9 5 23 6 5 15 1 5 16 0
social services
Do not have needed

6 17 5 6 21 9 6 23 0 6 4
13 6 11 2
facilities
Length of program 7 15 2 8 18 1 7 19 9 7 11 2 7 9 8
No transportation 8 15 0 7 21 0 8 19 3 8 10 1 8 9 1
Note The top 3 reasons are highlighted forthe aggregate and each sub group

Offered
Through the City of Claremont Human Services Department
BY GENDER OF RESPONDENT NUMBER OF CHILDREN IN HOUSEHOLD
OF MALE OF FEMALE
RESPONDENTS RESPONDENTS
N 369 N 478

Dates times of program
not convenient
Do not offer program of

interest
Cost of program
No childcare 4 4
21 5 12 5 4 25 0 5 19 8 4
Do not offered needed

5 20 1 4 12 5 6 19 6 4 20 1 5 16 5
social services
Do not have needed

6 17 5 6 4
8 5 4
20 6 16 8 6 4
14
facilities
Length of program 7 15 2 7 7 1 8 4
15 7 4
14 8 12 1
No transportation 8 15 0 8 6 2 7 16 5 8 12 7 7 13 0
Note The 3 highlighted forthe aggregate and each sub group

top reasons are
What Respondent Household Members Identify with the Name Human Services
OF THOSE OF THOSE OF THOSE 50 OF THOSE 60
Reason
AGGREGATE
N 907
of respondents
39 YEARS OLD
of
N 105
respondents
1501 49 YEARS OLD
N 161
of respondents
4001 59 YEARS OLD
of
N 179
respondents
I YEARS OLD
N 418
of respondents
Social service provider 75 3 69 5 75 8 70 9 77 8
Recreation provider 52 8 48 6 59 0 49 2 50 5
Parks and facilities

49 7 42 9 50 9 45 3 50 7
operator
OF THOSE OF THOSE
I
N 907 N 561 N 260 N 369 N 478
Reason of of of respondents of of respondents

respondents respondents respondents
Social service provider 75 3 77 7 66 5 76 2 74 5
Recreation provider 52 8 4
47 55 0 47 2 55 6
Parks and facilities

49 7 45 5 49 2 48 0 4
49
operator

Learning About Community Facilities Programs Activities
years or younger in household and gender of respondent for the series of questions relating to the ways that
residents learn about facilities programs and activities in Claremont
Key Observations
Regardless of age or gender of respondent or number of children under 17 living at home the majority of
residents have learned about recreational facilities programs and activities through the City s newsletter
The newspaper is a common source of information for recreational facilities program and activities
among those 60 years and older and those without children
More ofthe younger residents between the ages of 15 and 39 have seen the street banner off Indian Hill
Blvd advertising recreational programs and activities
A greater percentage of residents with children as compared to those without children and more females
than males learn about recreational facilities programs and activities through The View recreation
brochure

Ways Residents and Household Members Learn
About Facilities Programs and Activities in Claremont
OF THOSE OF THOSE OF THOSE OF THOSE 60
AGGREGATE
N 907
39 YEARS OLD
N 105
1501 49 YEARS OLD
N 161
4001 59 YEARS OLD
N
77 1
179
5001 YEARS OLD
N 418
86 6
City newsletter 80 6 4
72 74 5
4
59 39 0 49 7 52 0 70 3
Newspaper
Street banner on Indian 4
51 48 6
52 3 61 0 4
53
Hill Blvd
The View recreation 53 6 44 0

52 1 61 9 59 6
brochure
Word of mouth 50 8 57 1 55 3 48 6 45 7
Flyer distributed by 31 5 41 0 46 0 4
27 22 2
school other organization
Website 24 1 35 2 37 3 21 2 13 6
E mail 20 2 22 9 23 6 4
13 16 5
15 9 21 9 21 1 10 6 10 0
City partnerships
OF THOSE OF THOSE
I

N 907 N 561 N 260 N 369 N 478
newsletter 80 6 84 0 71 5 80 8 80 3
City
4
59 61 9 48 1 59 9 58 2
Newspaper
Street banner on Indian 4
47 55 6
52 3 48 3 52 7
Hill Blvd
The View recreation 52 1 61 2 39 8 60 3

43 9
brochure
Word of mouth 50 8 44 6 4
55 50 1 50 8
Flyer distributed by 46 9 4
27 32 6
31 5 18 2
school other organization
24 1 14 6 30 0 19 5 25 1
Website
4
13 18 5 17 9 4
18
E mail 20 2
15 9 7 1 17 3 12 7 14 9
City partnerships
Page A 20
APPENDIX A City of Claremont Community Needs Survey
ApPENDIX B
VERBATIM RESPONSES
Comments
Respondents were given the opportunity to write down comments on the last page of the survey For better
understanding verbatim comments were
grouped into major topic areas
Beside each topic heading is a number in parenthesis indicating the number of comments in this topic area
Verbatim comments are presented below
COST FUNDING 23
I
Please do not on non necessities These are hard times
Too much emphasis on parks and land for
We do not think Claremont needs more expensive services or more and don t want to be taxed for any
employees
of these services most of which are unnecessary
The cost of some classes deter me from
too much water rates and more
New infrastructure should not be a priority given economy Would not pay an assessment or similar fee
tax to
Do not
I think Claremont does a but we do an awful lot in taxes
I think businesses City would benefit if people would visit the Village at night instead of the City parks I
outsidfi Visitors might have some access to these to increase business and traffic goodlbad to our City and
base too much for the Johnson Pasture
As small business owner and current resident of Claremont I feel there should be a better use of
a
City funds
than
Rathfif supplementing the high cost of rehabbing such projects as Griswolds or the PaCking House the City
should use taxpayer revenues on upkeep of such parks as Oakview or
maintaining any and all of the sporting
parks Griffith Larkin EI Roble Danbury by simply adding irrigation and the water bill While the exotic
paying
and extravagant PaduaTheater remodel is a part of the history of Claremont it should not be paid for by
as GM and Ford should not be
Water rates need drastic too
save
Free Lower fees
I am on Board of local non

a
profit thrift shop We have always had Padua Room This year 5 months before we
went we were told fee of 100 Not
As we enter this time of economic uncertainties I believe that we should be basic services
focusing on such as
crime food for the etc and should not be fields etc
I understand that any activity that you are able to do will be based on the cost in a difficult economy Be wise in
I like to see more programs low income families can be

part of even when you provide a
scholarship it is still too
much when have more then one child and is too much to
I
m curious concerned WHYthe
city is about ADDING facilities programs in this time of economic crisis
inquiring
where will the funds come from
In these economic times lets make sure we do not or raise taxes
Please be sure that no one is left out of activities because of an financial times
The Park Police are an enormous waste resources
THE PADUA SPORTS PARK IS A TOTAL WASTE OF OUR TAX MONEY
We have a small but of our that is in need for financial reasons
APPENDIX B City of Claremont Community Needs Survey B 1

Page
I think thecity does a great job of offering a diversity of programs parks activities and nothing extra is needed
You just have to maintain what we have already I
f
w
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W
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w
G aremontresidents are fortunate so much is offered provided
I
1
n
w
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n
r
n
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mw
W
m
m
0
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I
Am very pleased at the breadth of activities offered for all ages in our
community There seems to be something
for
I
f iL n
m
w
d ffe d a y
1
commitment to
i p d byth
keeping everything up to
g
date
b of ff ring th xt d Yq iitY fth p k and Claremont s 1I
W
A
M
m
OA
A
W
A
A
m
m
A
A
w
W
w
ry pU n do ing c j
ifc tJL
I feel the City does a stellar of facilities for the
job offering a variety public to use A few years back I played in an
adult e
I dodf JII fLJ rxtun fv1y CJ n
njCJ y dthf CJokiflf a frteens j
dO
f I love Claremont
J atl tJ5 ep
f I LfLgoo L CJ
My elderly parents 92 90 live with me and Im so grateful for the Senior Center J
I m t would in more
I work full
our wonderful services d activitie
LCJ rwi5 definitelyparticipjte t afl
L
I Nothing to add except that we love Claremont and the Joslyn Center is very helpful especially Rose
Very pleased with services I love Claremont

L
I
provided Keep up the good work
I Claremont does a mostly fabulous job regarding the above Day trips are great
mm
l
w
mv
u
I Thank you so many services and activities in the
great City I wish I had time to enjoy them
r
Claremont has a very impressive
i set of services Anything can be improved thanks for asking but it really is
outs S it i
f1 g
Claremont is a small paradise compared to most other parts of the world
I and the
City government does an
outstanding job Of course we are extremely privileged to have the University in the heart of our city providing
who are dedicated to serving society moreover we
intelligent people live in an area of the world that has one of
the best climate could ever desire and the fact that so many trees line our streets add not only
we
beauty and
charm but a healthy air for us to breath Our citizens are actively involved in
maintaining this happy state and
I sometimes argue much but the results are well worth the arguing
1 1
Claremont provides wonderful services and and facilities We are active
II parks very busy people who have little
time at present to take of Claremont s plentiful I
advantage offerings I
r l
I Love Claremont
I i
The City of Claremont is an amazing place to live there are so many wonderful opportunities caring and
I involved I
h City staff do an outstan ing job of keeping it
looking sCJ o y
people
e love Claremont The farmers market is fantastic and we enjoy all of the downtown events
I Keep d i g h
t you re d ing do not tback
c
m
v
w
m
I The Human Services department already does a remarkable job for this city
Finish the park on Padua

v
Unhappy that Thompson Creek Trail got cut off by Webb School
u
m
m
u
u
m
u
uu
t keep the parks up watered and clean We them
appreciate I
j
No more soccer fields we have enough I
A
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w
A
I do think we have an excess of I grew up in a city with 2 parks
parks San Gabriel and got along just fine 10 I
I parks should do it here
m
1
c
m
w
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Mv
Need park in area between 210 and condos south of 210
r
off Monte Vista Sheandoah I
I It s a shame that not more of our sports parks and school fields are not
reconfigured to help with team needs 1
instead of building more Do not want to open up our
I City of tournaments where hundreds of people attend from I
I 8am to 8pm I
t The p s mp t gtt rt
u 1
APPENDIX B City of Claremont Community Needs Survey

Page B 2
PARK FACILITIES continued
r r
9fJth t5 1 ff f A YSO Jb 1
i Need City swimming pool
I Put back the big swings which were removed from the NW comer of Memorial Park and the wooden train
I
l jailhouse and stagecoach which were removed from Higginbotham Park
I
Make Claremont famous as a bike town Build a recreationlbike track
y
y
v
children were youngsters and our lived in Claremont we used parks baseball and soccer
en our grandchildren
s
The trails will become more popular as a form of recreation as economy worsens been
Already noticing
increased trail usage on both Claremont and LaVerne trails
m
m
v
v
y
A
m
VA
v
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Park facilities clean
I
I
kept reasonably Playground equipment appears safe
I
I would like to see less A YSO soccer and the like in small neighborhood
parks e g Jaeger that don t have
sufficient facilities especially restrooms It disrupts the neighborhood and removes the park from neighborhood
use
n
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y
m
ov
w
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I
Please consider putting a ark in n t have to waste fuel driving to the existing
I park Why not put a pooch POOChk
pari In the pari estdClafilemodnt sOpweddo
NOkrtbhv
elng eve ope on a ua
J
I
y
I It would be great if they put in a bike lane on Bonita or an off street walking
bike Bonita
path near The Claremont
iI Wilderness Park is one of our favorite spots it would be wonderful if there were more jhioggiking trails near
Claremont
I Have not attended special events because have not heard about them would attend if I knew I
I don t think people know what you offer 1

i
I Where are the reading rooms at the community centers
t Need d rl g
i
r it co
Wh J th se t f jties anJ t et y
w a ed
et
Send ifi stud ts p tPostt churches I
Provide information about upcoming concerts lectures commencement speakers and art offerings at the
II
Claremont Colleges and in the Village
r
o
Ji
I Better publicize special events
A
City website needs to be improved to more clearly provide information on programs Also when programs are
offered make sure the contact person is aware and
knowledgeable We tried to use some of the social services
referrals offered and left disappointed that no one at the
help desk was really able or very willing to help Also
South Claremont should not be excluded from these programs too often so much is centered around the
Village
I and North Claremont Volunteer Opportunities often not publicized Communication
I
are all around needs I
improvement
L I
I Revamp the web site to be more engaging and better navigation is
L sorely needed
I
I Claremont should send WEEKL Y notices of classes events musicals
college speakers and programs and other I
items of interest to ALL local newspapers The Courier is a
I ut t L
re en
good paper but just doesn t cut the need to reach
I
t
Would like to see listings for facilities in the such as Botanic Gardens Museum of
community Paleontology etc
Need lights on field for scheduled games and practices Our and games have been cancelled due to
practices
I lack of lights programmed to come on as expected
I
Don t retrofit parks with lights it is unfair to the surrounding community who have to deal with the late night traffic
no e ew
f J
I strongly urge theCity to become more proactive in setting up specific guidelines for Little League activities at
COllege Park Our
I
neighborhood committee has a loose set of promises regarding the use of Metrolink parking by
LL families plus a promise of a pre and post
meeting with neighborhood liaisons I also feel the City should I
I
establish a No More Lights policy for the third field in College Park since our
neighborhood is already bearing its
2ce r
J
the burden of being accommodating to the intrusive quality ts
ofliJ I
L
APPENDIX B City of Claremont Community Needs Survey Page B 3

I More lighted fields for kids to and have games
practice sports
m
r
f
N dt i Pd t b Hd a d imp p s p p i liylighi d 1
I The soccer fields are well lit but the softball fields have no
light provided after dark This is absurd to me when
I many of the Claremont softball teams are winning tournaments and setting precedents
A
V
I
w
I WE T WANT NIGHTTIME LIGHTED SPORTS FIELDS IN THE MIDDLE OF OUR NEIGHBORHOODS
DON
I W d iy ik t have fights tf th softball fi id at L P rt Th llfjhtsth f d b t

j
ot 1I fieldPlease gi by e ds
I Lt I 2e
ttle
s
fie
oviding light fo 9 ftE i
i io e if 2 E e
IP i LIa e cJ
m
mo
C i If to to i
1 eget on
shif 9 I i f fJy L
Seek and follow neighborhood input regarding lighting sports parks at night
i Programs are sometimes filled before info appears in brochures and received in mail e g senior trips
roo
u
The recreation programs are stale doesn t seem like offering changes and the
City s
I quality is poor You have
I some long term iclnstarsses
uctors where instructors are just going through the motions or you have teens
young
adults that are not very interested in what they are doing My family has tried many programs over the years and
as ot f valu n I go to other cities f
c 2 1
thl eir
program
m
Have d many of the City pro ams cilit s for all ages when hildr
l lre f g uEJn Claremo
J
I
r
More public swim hours More recreation in Village area at library
w
m
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I Group tours of college galleries museums etc with docent if possible
I o g ni g volunt opportunities e g wr ppi gg ff fo d for ne
d
di rslhard
hiPfu ii j
v
w
Design programs and services for children through older adults that utilize all of the space available in both city
owned facilities and Claremont USD facilities Seek to partner with private vendors in the community to avoid
duplication of services especially in areas where a private provider may already have programming and
equipment in place i e The Claremont Club and community exercise and fitness centers
i We would in Claremont if
spend more money shopping they would put some decent fast food restaurants in for
I families that are always on the go I
M
r
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1
I Do away with overnight parking
We
eed on Scripp Dri
r tw top sig tDanbury or Radford anoth er at Bridgeporl The pe d g
I
I
t
awful
and need
Two stop signs are much more cost effective than two policemen on motorcycles The police are too busy
to be here around 7 30 am and again around 2 30 2 45 pm
I
no
n
u
h
i
s ea bYP Cking House Need for e cal U p l

I
A better downtown village with more affordable places to eat and more
entire population We still go of Claremont to do our
variety of stores
shopping for kids and etc
Please try to cater to the 1i
O ghborhOod A occu
I
is very oncerned about traffic issues on College
condominiums or apts are built in the former Courier lot Traffic is
venue that wi if ti p p osed l
I currently at rush hour backed up to Arrow Blvd I
when the train comes through We can only imagine what a snarl there will be with
multiple dwellings built on that I
lot combined with Little League traffic and Metrolink tie ups
e services vol er escorts to these

I o rograms I
I It seems like the priority should be parks rec as that is what the majority of Claremont residents use Social 1
I services while important to a smaller population group should not be the focus
I
r
I Need referral services for persons looking for walking travel etc
Help with finding city approved repair services I
lJ truction plumbing g ardening garage cle nup
2 nfJ
pai 2s
I1 I don t think Human Services should supply social services
i
I
Human services should be a higher
L priority for the City
APPENDIX B
8
SOCIAL SERVICES continued
In the nine years Ive been in Claremont Ive found it extremely frustrating at the lack of recreational programs
provided for the disabled I have personally tried to get access to a gymnasium for wheelchair basketball for over
five years and have been blown off The City continues to promote programs for children seniors and able
bodied adults I ask you to consider the needs of the disabled when City dollars are invested in parks I can tell
invested millions Johnson s Pasture and many disabled
you that it s not a pleasant feeling knowing that the City
will never be able to enjoy it
v
We could look more into the needs of that small part of our city s population that needs help
deeply
SAFETY 6
skate in Lewis Park It is broken and unsafe for children Please replace it with
Please replace finger park
s f i FL9t cy
1 s
f
d
E ra
u Than
you
1
w
w
w
w
The tennis courts at Cahilla are dangerous and need upkeep
v
V
W
v
A
w
hildren at try ay to 9L
I ha c gs d
5 n drin
Jngfotmt J 1 Higgilm p le l
w
rie e told me of th fts an bullying t eir children have exp e ed a the
I
nd notice abo tmor t urists
rI1 irlJL m
rl fp
nc C P c 1
It s not safe for anyone I
and the trails open after its dark
city parks Should all parks be dawn to dusk
Why are
when its dark and I really don t want more its just light pollution
lights
1 1 be curious about what

whether may have been leamed via this questionnaire
m
W
A
m
A
V
Great idea to take a survey I
i
r Jght
thO you would want t kno how ou mmunitYb ilding ddb
co bett ti d Ig d th t P rl I
of the survey
i dS d t t b ff
r ki e t j t r
nitYth p rluniiyt o
l
r t i i
fJ d J j
The needs of the sports minded families need to be met without taking away the green areas in the parks and the
il t ii i tt j jj 1 I
trees Jjere
f is no place in the survey to support keeping the beautiful green areas in the parks It is important to
I find where sports areas can be developed without infringing on the parks
places
r Th j ysu t k
fu and pl Well d ne
events and services

Make 4th of July event less commercialized More access to college 4
I
Close the street for Viiage Cruise Night for the vintage cars instead of fighting it and ticketing their cars I
I Claremont is the only local town that tries to sabotage the Cruise Night rather than make it a fun local event with
1 open instead of a bunch of complainers It could be a huge draw for businesses if they would cooperate
shops I
During Friday Nights LiveNiJage Enterlainment it would be nice if street vendors were available to sell water I
I
I Sometimes you just want to buy water without having to go into a restaurant I
l
r need more musiclbands entertainment The last one
I
Parades aren t what they used to be was very
I
I disappointing
Call it an Easter Egg Hunt not a Spring Egg Hunt how insulting
I
rrC ceE sportation J

The is a cute idea and we like it but its route is impractical
Trolley How about circling up to Vans to
Trader Joe s Ive heard many say they d use it if it circfe d perimeter of town and included more
College by I
J
g of r ey
m
Would like to see the trolley fit up as it used to be
Move some of the programs to many of the classes I would like to take like
evenin
s painting arls etc are
I
but I work and cannot access most of these
L offered mornings or mid days for seniors I
iv 5 ing clas s
J
Page B 5
APPENDIX B City of Claremont Community Needs Survey
MOREIVARIED CLASS ACTlVITY TIMES continued
Senior activities if not all offered during the workday Even social programs
Would participate in some they were
are not offered in the or on weekends
Weekend and evening hour classes for Seniors who work
MAINTENANCE 4
ms at
g f3r f1 par
w
Public toilets need to be kept clean
w
mA
y
w
m
w
c
o
w
lack
L e Jf
Pu
r rri
wey ligh 2 ry fE per
i
Wi
etc clean and from outsiders abusing park rules
I
1 Keep the trails parks protected
Library should have more books
t i
r l
w
V
w
I
Ensure library is open
I think the city does a

Adults in their late 50s early 60s differ in their interests from seniors in their 70s and 80s
of offering activities to the older group but not for others I respect all people of all ages and backgrounds
good jOb the computer
but when I go to Joslyn for info I just stand there while the woman at the desk keeps her eyes on
After a few minutes Ijust leave I obviously don t warrant any attention
screen or talks on the phone 1
1 As indicated in the latest General Plan Update there is a continual decline of residents in three age groups
All I1
Reduction
have experienced both numerical and proportional decreases children age 5 or under 7 9 young
adults aged 25 to 34 11 8 reduction and adults aged 34 to 44 9 7 reduction Residents in these age
reflects an exodus of young adults
groups are typically members of young families Claremonts age composition
and services that are
and families possibly due to the high costs of housing limited City and School programs
inviting or geared towards them and limited opportunities for them to be involved in the community Enough
said this issue must be addressed Our group is here but no one is bringing us young families together and
families that need etc that meet our
addressing the issue that we are two parent working support programs
schedule
Center for South Claremont for those that t afford to go to the Hughes
can
Open Wheeler Park as Community
Center
If
Human Services focuses too much on rentals to non Claremont residents Doesn t enforce park rental rules
of the and facilities Claremont parks and programs are
we stop bringing in out of area teams and renters parks s
more then adequate for its residents I

I i
A
A
i
I Suggest using more traditional city function names widely understood and recognized by community 1
d live xtdOOC w we nee
F eaa e
v
v
N
j
GO GREEN RESPECT THE YOUTH

I
I am very concerned about where Claremont is going I remember a city meeting where some rep from the city
stood up and announced to me This is not your grandmother s Claremont anymore We re bigger we re better
and we re moving on But this is precisely the point of what Claremont s identity was We were our
Then we became envious of
grandmother s town and that is what made Claremont such a pleasant town to be in
Pasadena and uncomfortable with our to the Inland Empire Now we have become a city that is less
proximity
about of life and more about the needs of certain residents for events activifjes shows sports shops and
quality
noise I think we need to relook at who and what we are Ignoring longtime residents like my neighbors who have
all been here since the 40 s or newer residents like me who moved here after college because I loved this small
town feel is not fair We do not need more lights in parks we do not need more sports parks we
do not need i
1
Lffj r eE P OVI RYiHiNG EVERYsODY

Don t need government to be a Disneyland of services we need more police services etc
I
thi Just mean new parking Street we onge i d ithpa
ki
rN i
i11
s eve e park
p oblems Here on Green
Coge venue is ack d
up
are
hen
already
t
2 9 s throug
g
J
I
L r e t 9
66
APPENDIX B City of Claremont Community Needs Survey Page

6-3-09 Community Needs Survey RPT

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Human Services Commission

TO HUMAN SERVICES COMMISSION

FROM MERCY SANTORO HUMAN SERVICES DIRECTOR

DATE JUNE 3 2009

SUBJECT COMMUNITY NEEDS SURVEY

conducting a needs assessment to determine current and future needs

and recreational facilities and whether there

Usage of parks in the evenings and the need for lighting

Staff recommends the following

1 That the Human Services Commission provide feedback on the needs

FOR HUMAN SERVICES COMMISSION AGENDA ITEM

3 That staff bring backto the Commission recommendations to address gaps in

Respondents were askedidentify their ethnicity to provide further demographic

The identified needs and interests of respondents varied based upon

The survey presented a list of

parks after dark with 28 8

Recreation Proarams and Activities

Respondents asked to indicate how often they participated in recreational

Like the children s programs teens reported

The senior in Claremont

are volunteer and

adult participants and

Other Recreation Providers

The survey findings confirm that Claremont is a service rich

recreational activity and program needs

Community Center Facilities and SeNices

added to the City s community centers

Community Wide Special Events

Respondents were they attend community wide special events

Socia Service Proarams

morovina City of Claremont Human Services Deoartment

To better serve the community

dentifvina With the Name Human Services

Respondents were asked to

Learning About Community Facilities Proqrams Activities

Non Resident Participation Rates in City Proarams

Taylor Hall Facility Rentals 95 non resident

Softball adult softball 51 non resident

Youth Sports Organizations

o Girls Fast Pitch Softball 15 non resident

o National Youth Volleyball League 48 non resident

o Western Christian 15 non resident

Items to Address Based on Survey FindinQs

Pursue improvements to the Joslyn Center and or relocate services to the

Consider options to improve facilities to include fitness amenities

There is no financial impact to the City

PUBLIC NOTICE PROCESS

1 Request more information from staff

Attachment A City of Claremont Community Needs Survey

The Resource Group

City of Claremont Human Services Department

RECREATION PROGRAMS ACTIVITIES 8

COMMUNITY CENTER FACILITIES SERVICES 16

COMMUNITY WIDE SPECIAL EVENTS 19

SOCIAL SERVICE PROGRAMS 21

IMPROVING CITY OF CLAREMONT HUMAN SERVICES DEPARTMENT 22

LEARNING ABOUT COMMUNITY FACILITIES PROGRAMS ACTIVITIES 26

Recreation Programs Activities A 5

Community Center Facilities Services A JO

The Resource Group TRG an

In its continual effort to provide ofthe

need for more of the same or different recreational facilities

Usage of parks in the evenings and the need for lighting