VITALY KHOZYAINOV

Kirkland, WA 98033
Vitaly.Khozyainov@gmail.com
Mobile: (425) 306-8793
http://www.linkedin.com/in/VitalyKhozyainov/

VP IT Director CIO
EXPERIENCE/SKILLS MOST VALUABLE FOR THE ROLE
People management:
o Experience of developing and managing IT department that included Network Operations, IT Infrastructure
and Service Desk functions;
o Building regional IT department from the ground up, ending with 45 employees located at multiple locations
in several time zones.
Technical competence:
o Background in people management and IT leadership at a multinational cosmetics company;
o ITIL Managers certificate;
o Establishing and leading Quality Assurance function behind a 24x7 e-commerce website.
General management skills:
o Experience with P&L responsibility, understanding how to optimize IT expenses;
o Experience in IT leadership role in a rapidly developing multinational company.

PROFESSIONAL EXPERIENCE
PARALLELS, 2010 - now
One of the leading software developers in virtualization and hosting provider automation software.
Sr. Project Manager (Renton, US 2012-now)
Management of various projects related to IT infrastructure, business applications, software products and
organizational development, as well as operational work:
Data center relocation, and further development of data center environment.
SuccessFactors HRIS implementation.
Evaluation of new technologies that can be potentially employed within IT department.
Dogfooding (aka in-house application) of Parallels Mac Management product, an add-on to Microsoft System
Center Configuration Manager that enables management of Mac clients.
Mentoring team leaders in IT to make them more productive and process-oriented.
Budget management for IT Department.
Software licensing management.
Service manager (Moscow, Russia 2010-2012)
Tasked with organizational development of IT department including:
Introduction of ITIL-founded practices.
Project management for complex infrastructure improvements.
VIDEO INTERNATIONAL, Moscow, Russia 2008-2009
Eastern Europes largest provider of advertising placement services.
Deputy Director, Information Technology Center
Recruited to bolster the IT divisions management processes and provide operational leadership. Directed the
service desk, network/system administration, project management, and Internet-Intranet departments,
overseeing all budgeting, operations, and strategic technology planning while playing a key support role to the IT
Centers product development division.
Leveraged the underutilized project management and business analysis resources of the companys
technological department, bringing the added value of these functions into a mission-critical product redesign
project for the first time.
MARY KAY, Moscow, Russia 1996-2008
Multibillion-dollar, global cosmetics corporation with an independent sales force nearing 2M.
IT Director, Eastern Europe (2004-2008)
Promoted to head all IT system operations for 6 countries representing a $250M annual revenue stream and
servicing more than 400K beauty consultants. Oversaw all regional and country budget planning/execution as
well as budget planning for UK, Germany, Portugal, and Spain subsidiaries.

Resume

Maintained exceptional levels of service quality and absorbed up to 40% annual business growth within
stringent budget guidelines by instituting best practice ITIL processes for capacity, incident, and financial
management and by centralizing the regional service desk.
Spearheaded the internal development and launch of a complex online sales processing system,
successfully bringing 50% of the regions sales online with a targeted initiative to educate the sales force in
the new systems benefits.
Delivered significant cost savings by standardizing and consolidating key business applications for the entire
region within the Moscow datacenter.
Played a key role in the profitable launch of the companys new Moldovan office, enabling Web-based
ordering and customer service from startup and overseeing the transition of standardized business
processes and IT infrastructure to the new location.

IT Manager, Eastern Europe (2003-2004)

Managed the infrastructure, business analysis, and software development groups for the entire region while
maintaining accountability for overall Russian IT operations. Proactively stepped into a long-term strategic
planning role, enabling the team to effectively respond to rapidly emerging business opportunities in the region.
Sped the response of IT solutions to business needs by developing a centralized IT center of excellence to
govern all strategic IT planning for the region.
Contributed to the successful launch of the new Poland office and its innovative marketing plan by leading
the design and implementation of the offices IT infrastructure and by establishing new business processes to
support the locations unique set of business requirements.
IT Manager, Russia (2000-2003)
Overhauled a neglected division, stepping in to restore service and credibility to the provision of IT support and
systems development. Directed all IT operations for the Russian, Ukrainian, and Kazakhstan offices.
Dramatically reduced IT staff turnover despite a rigid compensation system by establishing a team-based
culture focused on strong professional/career development.
Cut telecommunications costs nearly 40% with a revolutionary switch to Internet-based VPN lines.
Streamlined interactions with distributors by implementing an online order-taking and sales information
system.
Business Applications Manager (1997-2000) /
Business Applications Analyst (1996-1997) / IT Specialist (1996)
Progressively promoted to lead a 3-member team in the development, implementation, and ongoing
maintenance of corporate information systems and software. Liaised closely with company headquarters in
Texas to ensure the consistency and quality of corporate applications throughout the region.
Identified and resolved Y2K issues within the companys financial and order processing systems.
Recognized for outstanding commitment and leadership through the 1998 Russian financial crisis with
selection to consult on business analysis initiatives in the UK and Germany offices.

EDUCATION & CERTIFICATIONS

Specialist Qualification & Master of Science in Theoretical Physics
Moscow Engineering & Physics Institute, Moscow, Russia
Managers Certificate, IT Service Management Certificate
Examination Institute for Information Science, Utrecht, The Netherlands
Microsoft Certified Technology Specialist (MCTS)
** Detailed listing of professional training and technical expertise available upon request. **

Resume