2011 SCORECARD

(XYZ DIVISION)

2011 ACTUAL**

Q1

Q2

Q3

Q4

STRETCH
TARGET

(2010)

BASELINE

WEIGHT

MATRIX

FREQUENCY

2011 TARGETS**

KPI

VARIANCE

INDICATOR

OBJECTIVE

KPI CODE

OBJECTIVE #

SCORECARD REPORT

KPI DETAILS

Q1

Q2

Q3

2011 SCORE

Q4

Q1

Q2

Q3

Q4

FINANCIAL

PERSPECTIVE

SCORECARD
OBJECTIVES

##### ####

#### #####

CUSTOMER SCORE

##### ####

#### #####

INTERNAL PROCESSES SCORE

##### ####

#### #####

LEARNING & GROWTH SCORE

##### ####

#### #####

##### ####

#### #####

LEARNING &
GROWTH

INTERNAL
PROCESSES*

CUSTOMER

FINANCIAL SCORE

OVERALL SCORE
1

Objectives to be selected from Corporate/Unit Objectives & Improvement Areas

U = indicates upward variance is better; D= indicates downward variance is better.

Baseline (2009) is optional for 2010 Plan.

* HSE to be included as part of Internal Processes as applicable.

** Plan and Actual numbers are cumulative

Perspective Weights

Color Code

Finance
Customer
Internal Processes

20%
30%
30%

Learning & Growth

TOTAL

20%
100%

2011 SCORECARD

90% and Above

Green

Between 70% - 89% Yellow

Below 70%

Red

ILLUSTRATIVE EXAMPLE

HR DIVISION

2011 SCORECARD
(XYZ DIVISION)

CUSTOMER

C
C
C
C

1
2
3
4

compensation scheme gap

Management Ratio
Employee satisfaction surveys
Vacant positions

D
U
U
D

%
%
%
%

I
I
I
I

INTERNAL
PROCESSES*

Quarterly
Quarterly

12%
6%
6%
6%

Quarterly
Quarterly
Yearly
Quarterly

1
2
3
4

Develpt. Of Manual/Processes
Job evaluations completed
ERP Implementation
Employment processing time

U
U
U
D

#
#
%
days

10%
5%
5%
10%

Quarterly
Quarterly
Quarterly
Quarterly

(2010)

13%
20%
77%
16%

2
175
65%
66

30%

INTERNAL PROCESSES SCORE

L1
L2
L3

Training mandays per employee

Employee attrition rate
Appraisal evaluaion completed

LEARNING & GROWTH SCORE

OVERALL SCORE
1

Objectives to be selected from Corporate/Unit Objectives & Improvement Areas

U = indicates upward variance is better; D= indicates downward variance is better.

Baseline (2009) is optional for 2010 Plan.

* HSE to be included as part of Internal Processes as applicable.

U
D
U

days
%
%

5%
10%
5%

Quarterly
Quarterly
Yearly

Q2

Q3

Q4

7%
7%
6%
5%
5%
15000 12,500 11,500 11,000 10,000
7500
7,500 7,000 6,700 6,000
5500
5,250 5,000 4,500 4,000

30%

CUSTOMER SCORE

LEARNING &
GROWTH

Quarterly

20%

FINANCIAL SCORE

** Plan and Actual numbers are cumulative

Quarterly

BASELINE

8%
5%
3%
4%

FREQUENCY

%
AED
AED
AED

Q1

3
7%
80%

20%
100%

Perspective Weights

20%

20%

20%

20%

13%
20%

10%
22%

10%
24%

16%

14%

12%

7%
25%
80%
10%

24%

24%

24%

30%

3
200
65%
60

3
205
70%
55

3
210
75%
50

4
215
80%
48

30%

30%

30%

30%

5
7%

5
6%

5
6%

5
5%
90%

15%

15%

15%

20%

2011 SCORE

STRETCH
TARGET

D
D
D
D

WEIGHT

Division budget variance

HR cost per employee
Training cost per employee
Admin cost per employee

MATRIX

1
2
3
4

2011 ACTUAL**

2011 TARGETS**

F
F
F
F

KPI

VARIANCE

INDICATOR

OBJECTIVE

KPI CODE

OBJECTIVE #

SCORECARD REPORT

KPI DETAILS

FINANCIAL

PERSPECTIVE

SCORECARD
OBJECTIVES

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

3%
8,000
5,000
3,000

4%
10,000
6,000
5,000

4%
9,500
7,000
4,000

4%
9,000
5,500
4,500

3%
8,000
5,500
5,000

175%
125%
125%
105%

150%
121%
100%
125%

125%
122%
122%
100%

167%
125%
109%
80%

141%

130%

119%

130%

118%
125%

100%
91%

125%
83%

107%

140%

171%

100%
60%
94%
200%

117%

108%

126%

111%

67%
90%
115%
86%

67%
98%
114%
92%

100%
24%
67%
100%

100%
102%
119%
96%

85%

88%

82%

102%

80%
140%

100%
150%

40%
60%

120%
167%
106%

120%

133%

53%

140%

113%

111%

97%

118%

5%
30%
85%
5%

4
220
90%
45

7
3%
95%

11%
25%
85%
15%

2
180
75%
70

4
5%
85%

10%
20%
85%
10%

2
200
80%
60

5
4%
85%

8%
20%
85%
7%

3
50
50%
50

2
10%
85%

7%
15%
75%
5%

4
220
95%
50

6
3%
95%

Color Code

Finance
Customer
Internal Processes

20%
30%
30%

Learning & Growth

TOTAL

20%
100%

2011 SCORECARD

90% and Above

Green

Between 70% - 89% Yellow

Below 70%

Red