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Khalil BOUAHDADI
Thanks
We are anxious to thank at first, all the teaching staff of the National school of
Business and Management of Casablanca.
Before beginning this report, we take the opportunity to thank first of all our
professor Mr. Karim Gassemi who did not stop encouraging us during the duration of
the project, as well as for its generosity regarding training and regarding frame. We
also thank him for the help and the advice concerning the missions evoked in this
report, which he brought us during the various follow-ups, and the trust that he
showed us.
We are also anxious to thank specially Mrs. Hanane El Guennouni for her time, her
energy and her clear-sightedness and for all that she was able well to bring us
regarding information.
We also thank Mrs. Khadija Drihem for her generosity and the trust which she did
not hesitate to show us.
Gestion des Ressources Humaines -Projet de fin de cours. Anne universitaire : 2013 - 2014 Page 2
Summary:
Gestion des Ressources Humaines -Projet de fin de cours. Anne universitaire : 2013 - 2014 Page 4
Under the aegis of the National School of Business and Management of Casablanca, and
under the supervision of our professor Mr Karim GASSEMI, we developed, within the
framework of a project of the end of court concerning the study Human resources in near
Mrs El Guennouni, HR Manager of Premium Group. This project having for objectives to
dread the internal organization of a company, to understand the internal structure and the
functioning of a company to understand and assimilate has fault a semi-directive
interview, the complexity of the exercise of a Manager of Human resources within a big
structure as a Premium group.
To lead the project has term, we established a group of 8 people who are the following
ones:
-Lamia AFIF: who is the head of the group.
- Fatima Azzahraa ABRABER
-Sara AIT OUISSADENE
- Sara BIYAD
-El Mehdi ATIF
-Hajar BARDIA
-Jihane BARAKAT
-Khalil BOUAHDADI
The contact with Mrs EL GUENNOUNI, the human resources director of the premium
group, was not so easy as we wish it, seen her unavailability and her numerous
commitments. But it did not prevent our perseverance and our dedication to the project,
the grace in which we were able to obtain produce one you with her thanks to Mrs
DRIHEM's help. During the interview which lasted a little more than one hour, it has
cleared up some points to be respected: in particular the transparency of our work, to
have to make only with us for fear of the disturbance and some disturbance which he
could have if we were many, and of course to call up before coming, she also allowed us
to contact her staff in case we would have questions or more points to clarify.
The sharing of work was made as follows:
Jihane BARAKAT, Fatima Azahraa ABRABER and Lamia AFIF were in charge of the
following points:
- semi-directive interview with the human resources manager.
- interview with one of her collaborator (Mrs Khadija DRIHEM) to clarify some points
concerning the majority of the company.
All the team made a commitment to analyze the contents of the interview, and handle it
according to the approach proposed by Mr GASSEMI as well as the redaction of the first
part of the report.
For the writing, Sara BIYAD and Hajar BARDIA were in chargeof the writing(of the
following parts: Organization and roles of the function Human resources.
Gestion des Ressources Humaines -Projet de fin de cours. Anne universitaire : 2013 - 2014 Page 5
Sara AIT OUISSADENE and El Mehdi ATIF were in charge of making the writing of the
following parts: analysis of the processes of the Administrative management of the
Human resources.
Lamia AFIF and Khalil BOUHDADI were in charge of making the writing of the following
parts: analysis of the processes of the development of the Human resources
And finally, Jihane BARAKAT and Fatima Azahraa ABRABER were in charge of making
the writing of the following parts: analysis of existing Information system Human
resources
The work took place in good conditions, all the members made a commitment in and the
distribution of the tasks.
Mechanization activities and the need to improve the working conditions of users result in
an increase and diversity of materials but also their technical development (automation,
computer ...)
Gestion des Ressources Humaines -Projet de fin de cours. Anne universitaire : 2013 - 2014 Page 7
1986: The success of the handling activity by SRM wins the representation of the
MANITOU
brand
leader
in
all-terrain
handling.
1992:
SRM
is
part
of
the
zeitgeist
and
conducts
its 1st
computerization.
1993: SRM and for the first time exceeded 50 million dirhams.
SRM is the national leader in industrial supply with the purchase of industrial rubber
SODIPI department. The company crossed for the first time the 50 million turnover
against
30
million
dirhams
in
1991.
1995: The first Liebherr sold in Morocco
1996: SRM took part in the capital of the company SOCOPIM (Society for Commercial
Industry in Morocco) specialized in the distribution of construction materials and
agricultural.
1999: PREMIUM RENTAL Company is created to spin off the rental activity that began to
develop
in
the
areas
of
construction
and
handling.
Effective birth PREMIUM GROUP with the integration of companies SRM SOCOPIM and
PREMIUM
LOCATION.
In 10 years, turnover has tripled and this year PREMIUM consolidates 100 million
turnovers.
2000: A new computer system is set up with an investment equivalent to two years of net
income for the SRM. This integrated ERP manages various Group activities (sale of
machinery, parts, service, rental, business management, accounting, finance ...).
In Agadir, a new regional office was opened to better serve our customers in the region
of
Souss.
2004:
The
restructuring
of
subsidiaries
PREMIUM
GROUP
1. Transfer of any industrial supply SRM activity AFIT ( newly integrated group company).
2. Transfer of the BTP SOCOPIM the SRM and SRM specializated in the distribution of
machines
and
services
in
the
handling
and
construction.
3. SOCOPIM specialized in distributing agricultural machinery and services.
Internal reorganization around the business with integration in the divisions of the service
,
and
establishment
of
a
functional
and
operational
flow
.
2006: Eric Lefort rings the bell marking the introduction of SRM traded
SRM
is
floated
20%
of
its
capital.
A
new
regional
agency
born
in
Tangier.
The turnover of the Group reached 500 million dirhams for the 1st time.
2007:
Takeover
2008:
PREMIUM
Certification
ISO
9001
version
of
Opening
GROUP registers
of
more
the
than one
agency
billion dirhams
2000.
Berenger..
Meknes.
in sales.
SRM program in the field of concrete covers a wide range of plants Liebherr truck mixers
and concrete pumps or Putzmeister mortar.
The aim is to offer its customers a comprehensive solution through production,
transportation, and implementation of quality concrete in excellent conditions of
profitability.
Around the UK, a large demanding customers benefit from 10 years of experience in this
field of SRM activity or are only now have to develop a real expertise with Machines slip
form, Batching, Truck mixers, stationary concrete pumps, Mobile Concrete Pumps
and Pumps projection.
Present in all areas of equipment for the building with modern and innovative solutions,
SRM are able to meet the specific needs of these clients.
Whether heavy, medium or specific equipment or turnkey solutions, they are available to
their customers to assist them in their thinking and provide the most efficient solutions in
collaboration with partners: Liebherr , Manitou and SDMO .
Tower cranes
propelled cranes
Crawler cranes
Port Cranes
Telescopic Handlers
Generators
The industry division specializes in solutions for professional handling, logistics as well as
in energy production. The division is organized according to customer applications,
HANDLING AND STORAGE CHARGES to optimize space and increase the
effectiveness of their warehouse with tailor-made solutions. Optimize the speed of
preparation without compromising driver safety by Linde and Charlatte for storage and
handling charges like Forklifts thermal, Electric Forklifts, Shrink, Order Pickers,
Hand pallet, Electric Pallet, Stackers and Tractors
18 Manitou models nacelles, one common point: Optimizing human security and
investment. World leader in off-road handling, Manitou has put all its expertise in the
design of its nacelles. With a longer service life, less maintenance and ergonomically
designed to ensure maximum safety of your operator, you are sure to find the most
optimal solution. The Lines platforms available are Telescopic Platforms Articulated
Platforms, Vertical Platforms and Scissor
And for managing the loading and unloading of merchant ships in the ports of trade with
maximum productivity and speed SRH offers: Port Cranes, Gantry storage, Cavaliers,
Reach Stackers and Forklifts large tonnage.
SRM is the official distributor in Morocco groups Generators, 3rd largest player in this
sector. The choice fell on the distribution of a wide range of products for the hospital
environment, empowerment of energy on construction sites, energy solutions for telecom
operators, as well as specific facilities for hire.
As a service implemented in relation to different products SRH provides technical
treatment generators (service and spare parts). The combined expertise of the SRM (
Gestion des Ressources Humaines -Projet de fin de cours. Anne universitaire : 2013 - 2014 Page 10
present for 20 years in Morocco ) and technical teams formed in the plants that make it
possible to offer a service more efficient.
Gestion des Ressources Humaines -Projet de fin de cours. Anne universitaire : 2013 - 2014 Page 11
Weakness:
The professionals have just grouped together in association: the sector of the lifting
and the handling counts at present about fifteen structured companies, among which
of the foreign companies and a mass of structures operating in the informal. The
Moroccan Association of lifting and handling (AMLM) will be a direct member of the
general Confederacy of the companies of Morocco.
With 64 years of experience, Premium group felt nevertheless never the need to
integrate a Human Resources Management before 2012 and without feeling the need
but by seizing the opportunity which has been offered them by their current HR
Department Manager.
Opportunities:
Unfair competition: besides the representation and the defense of the interests of the
operators with public authorities, the restructuring establishes another priority of the
Moroccan
association
of
lifting
and
handling.
Eventually(Later), The Moroccan Association of lifting and handling wishes to establish
a system of classification of companies according to the rate of supervision and
qualification of the human resources just like the current device in BTP. A measure
which will strengthen the upgrade of the profession and will allow fighting the informal.
The activity of lifting and handling has no concern to be made for the future. Indeed,
dozens of billion dirhams will be invested by the State as well as the big public institutions
such as the OCP. The Producer of phosphate launched recently a development plan of
115
billion
DH
for
the
horizon
2020.
The professionals of the lifting and the handling target the participation to other projects
such as the construction of the new refinery, the development of industrial estates in
particular those reserved for the heavy industry and the automobile.
Threats:
Let us remind that the ban by the traffic rules of the machines of more than importer's 5
years will contribute to reduce the part of the informal in the market. The crisis which
rages at present in Europe, in particular in Portugal and in Spain, shoot of the
companies of lifting and handling to export in Morocco, in duty-free entry for export, their
equipment immobilized to take down markets. What constitutes, in the eyes of the local
operators, an anticompetitive practice.
2012 was a rather special date in the career of our director Hanane EL GUENNOUNI, in
this year; she was able to have a new Master's degree speciality in human resource,
and further to it and to the needs for the company, a new department RH was shouted
within Premium group Morocco.
Gestion des Ressources Humaines -Projet de fin de cours. Anne universitaire : 2013 - 2014 Page 12
DHR
administrative Manager
Training and
developmentmanager
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It is necessary to add that premium group Morocco is consists of eight affiliates and
each one has a delegate of human resources who is in direct contact with the HR
DEPARTMENT.
The group was able to establish Premium Academy, it only concern the training of all the
employees of Premium Group Morocco (this point will be detailed afterward in our report)
the 8
affiliates
Premium
academy
direction
of human
resources
Gestion des Ressources Humaines -Projet de fin de cours. Anne universitaire : 2013 - 2014 Page 14
The second phase concerns the training of the employees, above all the workers were
concerned by this training but because of the current crisis in the Moroccan economy, the
maintaining training concerns only the technicians and the commercials. The technicians
because they have to follow the technological development, and the commercial because
they are always in evaluation, and on the basis of the results of their evaluations, the
commercial have to undergo a training.
As Mrs EL GUENNOUNI explained to us, the training has for objective to motivate the
beneficiaries, but it is not the only one imperative of the formation. Sometimes the
superiors of departments notice a certain inadequacy between the employee and the
post. Thats what push them to candidate these employees for training sance.
As she added that the training plays a very important role in the development of the
employees.
2-2-3 the evaluation:
On the operating plan, the first interest is to supply new information which entailed
the variation of the results or profits. In brief, it allows to the company to direct her
actions and especially to reactivate the process in case of problem.
For the case of our company the evaluation of the commercials is made by appearing the
realized figure of affair and charges connected to have a ratio which is upper or more
equal to 1,2.
The realized figure of affair/ Load connected = 1, 2
But Mrs. EL GUENNOUNI realizes that this policy of evaluation isnt good enough for the
development of the company, it is necessary to take into the consideration the high
potential of the firm.
The definition of a high potential varies from a company to another one, according to her
market; to its strategy and especially to its size.
For a company as Premium Morocco, its high potential must be absolutely defined and
estimate
Thats why the human resources department, tries to establish various criteria which can
identify a potential high employee (it is a project to be established in 2014).
2-2-4 the remuneration:
When an actor comes to me and wants to discuss his character, I say, 'It's in the script.'
If he says, 'But what's my motivation? I say, 'Your salary. '
Alfred Hitchcock
This quotation clarifies how really things work in Morocco, for most of employees the
salary is their main motivation
So how this salary is fixed, and what are the criteria of determination of the bonuses
(premiums).
In the Premium group, it is the post which determines the salary; every post office is
connected to a determined salary. It is clarified on a salary scale which includes all the
existing posts and their salary.
As regards the bonuses the company has a policy to specify the value and the people
who can benefit from the premiums:
All the employees have a fixed wage + a variable salary (the bonus), these
bonuses vary between 10 % and 30 % on the basis of the annual salary.
Except for this variable salary, they exist bonuses bound to the post which
depends on the yield , and it is generally the commercial which receive quarterly
commissions.
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For new recruits, their wage is set from the status of the external market, and budget of
the company.
RH
stratgique
changement
de culture
pratique RH
motivations
des
employs
Gestion des Ressources Humaines -Projet de fin de cours. Anne universitaire : 2013 - 2014 Page 18
But this year, if everything takes place as expected, there will be a radical change in the
management of the RH, because after the realization of the various projects which are
certainly going to develop the level of the direction (management) RH, we can speak so
about the competitiveness.
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In the case of Premium group, the HR function is not still perfectly developed. The HR
department created in 2012, the Department Human resources Manages all in all 350
people, staff grouping the 8 subsidiaries.
In 1949, Franois Millet creates the ALTATEX Company, specialized in the import of
spare parts intended for the industry and for the cycle and in the export of fabrics
produced by his factories. In the time the management was restricted seen the size of the
company. The administrative, financial tasks and the human resources management
were grouped at the level of the same and the unique shutter in other words; the
Administrative and Financial Department.
Over the years, the repurchase of various company, among which the most important,
SRM (company of mechanical realizations), the staff doubled or even tripled within 50
years.
Further to it; the Administrative and Financial Department is divided into two entities,
namely, the administrative Direction and the financial direction. In 1999, the Premium
Group is born. At this level the managements were merged in the only one who will
manage since that moment all of the staff of 8 subsidiaries. The staff increased more
and more with The restructuring of the activities of the subsidiaries of the GROUP
PREMIUM, the initial public offering and the resumption of the company Berenger in
2007. The premium group thus sees its internal structure being reorganized around the
jobs with integration in the divisions of the After-sales service and the implementation of
a functional and operational organization chart.
In 2012, with the obtaining of its Master's degree in Human resources, Mrs. El
Guennouni, previously Financial Person in charge receives the promotion which allows
her to put into practice her Knowledge. This is the way Premium Groups created the HR
Direction Management.
Since the creation of the Human resources department, Several task have been
allocated to the HR direction, in particular, the pay, the training, the management of staff,
the recruitment and the career management.
Under the supervision of the HR Manager, Mrs. Drihem takes care of various training
plans. Premium groups grant a great deal of importance to the aspect of learning and
improvement. Promoted at the post of Person in charge of the training and the
development, Mrs. Drihem is attributed a strategic post within the human resources. At
the same time to develop loyalty their staff and remain Competitive, premium groups
invests in the development of the skills. It is to the training manager that returns this
ambitious construction site.
First of all, it is necessary for her to analyze needs to establish modules of trainings, draft
specifications to select then the beneficiaries and it in a budget which she has to make
accept in the direction.
Gestion des Ressources Humaines -Projet de fin de cours. Anne universitaire : 2013 - 2014 Page 21
More and more, the training manager plays a role of internal consultant: to her to
question the functioning of her organization, to develop reference tables of skills. To her
still to work out conversations of objectives and progress with the employees. For what
do we expect from an employee? What are the ways or means of evaluation? The
training manager is so brought to accompany individually the people.
The Payroll accountant, recently recruited, exercises a job where besides the operational
management of the remunerations, she holds the technical and legal day watch on the
Management of the Pay. She takes care mainly of the preparation and the control of the
pay, the management of the absences and the vacation and notices to leave, the update
and the configuration of software of management of the pay (Delerix Mistral), the
management of the particular contracts except that generally premium group grant only
Permanent Contracts, she stays up the evolution of the social legislation and the
optimization of the calculation of the welfare costs.
The recruitment does not make in-house. During a need, the manager of any department
of one of the eight subsidiaries expresses the need to the HR Manager. The HR Manager
calls on to Manpower who submits to her applications of the studied profiles. Then the
manager and the HR Manager have interviews to recruit the good person. Premium
Academy takes care then of their integrations.
2014 will be one year rather important for Premium Group if everything goes well. The
projects of institution of a SIRH as well as a GPEC have to be born except budgetary
constraints.
They are so the interlocutors of factory inspector whom they can seize with any problem
of application of the labor law and accompany, if they wish for it, during their visits in the
company.
If a staff representative notices, in particular through an employee, if there is in the
company an inequitable infringement on the rights of the people, on their physical or
mental health, or on the personal freedoms, he seizes immediately the employer with it.
This achievement can result in particular from facts of sexual or moral harassment or
from any discriminatory measure regarding hiring, regarding remuneration, regarding
training regarding redeployment, regarding affectation, regarding classification, regarding
qualification, regarding professional promotion, regarding transfer, regarding renewal of
contract, penalty or redundancy.
The employer, so seized, proceeds (or made proceed) immediately to a survey with the
delegate and takes the necessary capacities or measures to remedy this situation. In
case of deficiency of the employer or of difference on the reality of this
infringement(achievement), the employee (or the delegate if the concerned employee
warned in writing does not oppose it) seizes the labor relations board which rules
according to the procedure of emergency proceeding. The judge can order under penalty
any measures likely to put an end to this infringement.
Gestion des Ressources Humaines -Projet de fin de cours. Anne universitaire : 2013 - 2014 Page 23
The majority of the staff is paid over the GUARANTEED MINIMUM WAGE and benefit
from statutory legal advantages and from several other welfare benefits, such as CIMR,
complementary health insurance, 13th month and end-of-year bonuses
Besides, all the employees of SRM participate in the improvement of the quality of the
services by the implementation of quality circles. This is the way certain members of staff
meet monthly within these circles (1 circle by division) to discuss and exchange their
points of view on precise subjects relative to the improvement of the quality of the
services (performances).
Gestion des Ressources Humaines -Projet de fin de cours. Anne universitaire : 2013 - 2014 Page 24
Gestion des Ressources Humaines -Projet de fin de cours. Anne universitaire : 2013 - 2014 Page 25
Step 3
Use multi-media tools. Professional training organizations use slide-shows, white boards
and videos in addition to written material. Quizzes, games or role-playing are sometimes
incorporated to keep participants involved.
Step 4
Create an employee feedback form to rate the training and collect comments and
opinions as to the training session's perceived effectiveness. The most effective training
modules and programs are those improved or altered when needed and participant
feedback must be taken seriously to grow the program and gauge its impact.
Step 5
Make training a part of every new employee's orientation going forward. You'll probably
play a lot of catch-up with current employees, but new hires are prime candidates for
training during their first days on the job.
Diagram of the training process
better products, expanding to a global market, and developing a workforce with core
competencies are strategic.
Premium group attaches importance to the annual training and daily sales training.
What does it mean to link training to strategic business planning? the answer was
anything but unanimous .in fact our interview showed three distinct strategic roles for the
training function:
The objective of the Training Plan is to define the strategies, tasks, and methods that will
be used to meet the training requirements. Our DRH has asked some question
Set the objectives of the training. Ask yourself these questions to help set the right
objective. Is it to train your employees on a new skill or to refresh them on things which
they already know but dont perform too well on? What do you plan to achieve after the
training is done? How are you going to assess if the training has met its objectives?
Who are you going to train? Are the trainees new employees (which means they will
be learning a whole new skill set) or old employees being refreshed on a certain skill set?
Once you have decided who needs to be trained and why, you then need to get
suitable training material to suit the objectives of the training. If you are going to
train old employees in better customer service skills then you need to get a training
program related to the kind of customer service you expect.
Its important to pick the right kind of training program as the success of your
training depends on it. You can either make your own training program or buy the
material
for
your
company.
Fix the schedule:
This is the next most important part of a training plan as it cost both time and money to
train people. You would have to see if people can be spared from their regular work to be
Gestion des Ressources Humaines -Projet de fin de cours. Anne universitaire : 2013 - 2014 Page 27
trained. If they are new employees then you need to check how long it is going to take to
train them before they can start work.
It's better in the long run to make sure that all your employees are properly trained rather
than spending lesser time in training them just to meet a days or weeks target.
If you want to train employees but cannot spare them from their everyday work then you
may need to schedule the training time after or before work hours. Of course this may not
make the employees too happy.
Now that you have you the people, the program and the time its time to set your
plan into action.
PREMIUM ACADEMY
The Premium Group has sought to develop its work with colleagues and clients in
training .Thats why she wanted to create a training organization the Premium
Academy
Having a body corporate training company is to have a real strategic tool at several
levels:
On a collective level:
Retain employees
Align human resources and the development of skills
For internal training, the goal is to provide additional training to all employees of the
company as part of its function and this is reflected in particular by the creation of a
training guide.
A training manual will be developed to select the desired (at annual evaluations) training
or training included in an annual policy.
Gestion des Ressources Humaines -Projet de fin de cours. Anne universitaire : 2013 - 2014 Page 28
which essentially has the support of new employees during the period of hiring this says
that the 3-month period of trying each employee spends in the academy is essentially a
feature integration has its familiarity with the world of business is reducing disadvantage
recruitment outside during these three months the employee spends training in relation to
stains and it has a mission to accomplish and the remaining two months is the integration
through the scenarios simulating reality..
To summarize all the steps mentioned above we offer you the following diagram:
1
2
3
4
5
In-house or human resources personnel may in some case still conduct all stages
of the recruitment process. In smaller organizations, recruitment may be done by
individual managers or recruiters. More frequently, whilst managing the overall
recruitment exercise and the decision-making at the final stages of the selection
process, external service providers may undertake the more specialized aspects
of the recruitment process.
Social Media Recruitment is the new trend which can implement in the current
recruitment process. Social media helps to drive passive candidates and indirectly
helps to create brand awareness about the company. A few tools commonly used
by social media recruiters are LinkedIn, Facebook, Twitter, Google+ etc.
Gestion des Ressources Humaines -Projet de fin de cours. Anne universitaire : 2013 - 2014 Page 31
Executive search firms recruit for executive and professional positions. These
firms operate across a range of models such as contingency or retained
approaches, and also hybrid models where advertising is also used to ensure a
flow of candidates alongside relying on networking as their main source of
candidates.
Internet recruitment services include recruitment websites and job search engines
used to gather as many candidates as possible by advertising a position over a
wide geographic area. In addition, social network sourced recruitment has
emerged as a major method of sourcing candidates.
In-house recruitment
Many employers undertake at least some of their own in-house recruitment, using their
human resources department, front-line hiring managers and recruitment personnel who
handle targeted functions and populations. In addition to coordinating with the agencies
mentioned above, in-house recruiters may advertise job vacancies on their own website
and other job boards, coordinate internal employee referrals, target and headhunt
external candidates (much like an external agency or search firm), work with external
associations, trade groups and/or focus on campus graduate recruitment. Some large
employers choose to outsource all or some of their recruitment process (recruitment
process outsourcing), however a more common approach is for employers to introduce
referral schemes where employees are encouraged to source new staff from within their
own network.
Internal recruiters
An internal recruiter (alternatively in-house recruiter or corporate recruiter) is
member of a company or organization and typically works in the human resources
department. Internal recruiters may be multifunctional, serving in an HR generalist role or
in a specific role focusing all their time on recruiting. Activities vary from firm to firm but
may include, screening CVs or rsums, conducting aptitude or psychological testing,
interviewing, undertaking reference and background checks, hiring; administering
contracts, advising candidates on benefits, on boarding new recruits and conducting exit
interviews with employees leaving the organization. They can be permanent employees
or hired as contractors for this purpose. Contract recruiters tend to move around between
multiple companies, working at each one for a short stint as needed for specific hiring
purposes. The responsibility is to filter candidates as per the requirements of each client.
Gestion des Ressources Humaines -Projet de fin de cours. Anne universitaire : 2013 - 2014 Page 32
Employee referral
For more details on this topic, see employee referral.
An employee referral program is a system where existing employees recommend
prospective candidates for the job offered, and if the suggested candidate is hired, the
employee receives a cash bonus. Job seekers may also be referred or recommended by
a third-party affiliate within a particular field based on certain criteria resulting in a lead or
interview with a potential future employer.
In some cases the organization provides the employee referral bonus only if the referred
employee stays with the organization for stipulated time duration (most cases 36
months). Referral bonus depends on the grade of the referred employee, higher the
grade then higher the bonus however, this method is not used for senior level hiring.
Outsourcing
An external recruitment provider may suit small organizations without the facilities to
recruit. Typically in large organizations, a formal contract for services is negotiated with a
specialist recruitment consultancy. These are known in the industry as Recruitment
Process Outsourcing. Recruitment process outsourcing may involve strategic consulting
for talent acquisition, sourcing for select departments or skills, or total outsourcing of the
recruiting function.
On-Campus Recruiting
College recruiting may not be living up to its potential:
Companies may not be realizing full value from their recruitment programs.
Fewer than half of corporate recruiters receive training in the proper techniques for
interviewing job applicants.
unemployment in economic downturns, such as those which form part of the New Deal
program in the United States, and the Job Center Plus service in the UK.
The commercial recruitment industry is based on the goal of providing a candidate to a
client for a price. At one end of the spectrum, there are agencies that are paid only if they
deliver a candidate that successfully stays with the client beyond the agreed probationary
period. On the other end; there are agencies that are paid a retainer to focus on a client's
needs and achieve milestones in the search for the right candidate, and then again are
paid a percentage of the candidate's salary when a candidate is placed and stays with
the organization beyond the probationary period.
The agency recruitment industry is highly competitive, therefore agencies have sought
out ways to differentiate themselves and add value by focusing on some area of the
recruitment life cycle. Though most agencies provide a broader range of service
offerings, at the two extremes are the traditional providers and the niche operators.
Traditional agency
Also known as employment agencies, recruitment agencies have historically had a
physical location. A candidate visits a local branch for a short interview and an
assessment before being taken onto the agencys books. Recruitment consultants then
work to match their pool of candidates to their clients' open positions. Suitable candidates
are short-listed and put forward for an interview with potential employers on a contract or
direct basis.
Niche recruiters
'Specialized recruiters' exist to seek staff with a very narrow specialty. Because of their
focus, these firms can very often produce superior results due to their ability to channel
all of their resources into networking for a very specific skill set. This specialization in
staffing allows them to offer more jobs for their specific demographic which in turn
attracts more specialized candidates from that specific demographic over time building
large proprietary databases. These niche firms tend to be more focused on building
ongoing relationships with their candidates as is very common the same candidates are
placed many times throughout their careers. Online resources have developed to help
find niche recruiters. Niche firms also develop knowledge on specific employment trends
within their industry of focus (e.g., the energy industry) and are able to identify
demographic shifts such as aging and its impact on the industry.
Financial arrangements operated by agencies take several forms, the most popular are:
Gestion des Ressources Humaines -Projet de fin de cours. Anne universitaire : 2013 - 2014 Page 34
30% in 90 days and the remainder once a search is completed). This form of
compensation is generally reserved for high level executive search/headhunters
Hourly charge for temporary workers and projects. A negotiated hourly fee in
which the agency is paid and then pays the applicant as a consultant for services
as a third party. Many contracts allow a consultant to transition to a full-time status
upon completion of a certain number of hours with or without a conversion fee.
the recruitment policy of the premium group is mainly based on the adequacy of specific
profiles earch exactly need each direction knowing that the group does not make a
massive recruitment but recruitment policy refers to Intern contract or training agreement
otherwise told each time that the company has implemented new projects it seeks future
winner of the big schools that are in their turn research internship course this recruitment
is done by project and by this time we had proposed was a also for the project GPEC
2014 and high potential 2014.
The Premium Group intends to participate in developing the employability of students by
providing them the opportunity to achieve highly operational internships related to their
education,
and
this,
whether
during
or
after
course
graduation.
Indeed, students are empowered and quickly benefit from close supervision to enable
them to derive maximum benefit from their time with us. This same supervisor,
specifically for training graduation, may also participate in the defense of the student
project.
From the outset and following an interview, an internship subject is clearly identified in
accordance with the aspirations of each student to whom we give the goals of
achievement. Whatever the outcome of the course, the Premium Package is a rewarding
experience thanks to the means given and the interest of the proposed missions.
If internships for graduates does not necessarily guarantee a job, but the best can be
integrated into a recruitment process as required. Our goal for junior employees is
actually recruit among the trainees. This method promotes a situational assessment of
the candidate and also allows him to discover our organization in all its aspects.
Gestion des Ressources Humaines -Projet de fin de cours. Anne universitaire : 2013 - 2014 Page 35
The evaluation of the effectiveness of training in SRM can be divided into two additional
dimensions, evaluation of training as required and an evaluation of the training of newly
recruited employees. This evaluation is usually done for commercials and engineers as
salespeople are those who reflect the image of the company according to the customers
and will ensure that the operations and sales engineers saw the importance of
technology in the execution of their tasks. The Human Resources Director compares the
turnover achieved by the employee in relation to the expenses borne by the management
for each of them, we talk about training , transportation, security, CNSS , etc. ..... and
thus through this comparison it must find a ratio greater than or equal to 1.2 to conclude
that the employee is profitable for the company and where otherwise training is planned
This assessment follows the need and therefore the Director of Human Resources says
that there is no annual assessment process because the department is newly created
and they do not want to spend money for something that is planned.
THERE are no strategic consequences of evaluation on training and career management
and high potential, since the management of jobs and skills is an approach to
management of human resources is to predict the evolution trades in the company to
anticipate organizational changes, developing employee skills to improve their
employability is an upcoming project as well as talent management. The only
consequences are at the performance in the tasks as well as employee motivation.
Gestion des Ressources Humaines -Projet de fin de cours. Anne universitaire : 2013 - 2014 Page 36
Gestion des Ressources Humaines -Projet de fin de cours. Anne universitaire : 2013 - 2014 Page 37
Conclusion:
This project of the end of class was an Opportunity for all of us to develop, in practice, a
good knowledge of the Human resources function and its place in breast of the Moroccan
company.
The dumping within the department of the Human resources of Premium Groups gave us
more sense and understanding of the practices RH and as well as a better assimilation of
the course.
In necks of this project, we realized the importance of the role of the HR function in the
breast of the company.
We were able to:
- analyze the organization of the function RH within the Moroccan company.
- analyze the application of tools HRM within the company;
- analyze the role played by the HR MANAGER within the company;
- prepare, for those of us who are interested in it, their career in HR jobs.
-Establish a direct contact with a future recruiter.
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