INTERNATIONAL OPERATIONAL & ACCOUNTING PROCEDURES

RESERVATIONS

KEY CONTACTS

ON-LINE BOOKING ENGINE

INTERNATIONAL RESERVATIONS DESK

To register for access to the Oceania Cruises Online Booking Engine,

contact: Fabian Obeso at FObeso@PrestigeCruiseHoldings.com

MONDAY FRIDAY (8:30 19:00 EST)

For ALL questions relating to reservations, documentation,
payments and existing groups. Please email
InternationalReservations@OceaniaCruises.com

INTERNATIONAL RESERVATIONS & GROUP REQUESTS:

For ALL questions relating to New or Existing Reservations and
Existing Groups.
Please email InternationalReservations@OceaniaCruises.com.
When emailing Intl Res, please put the subject, client name,
booking number and cruise sailing (i.e. REG140503) in the
subject line. This will help to identify the subject and client
being discussed when referring to the specific email.
*There is no need to copy in the International Sales Team.
Should any issues arise we kindly ask that you address it first with
Intl Res and they will escalate it to the appropriate Executives.

INTERNATIONAL AND VIP COORDINATORS

For New Group Request Only:

Once the initial group inquiry has been reviewed and accepted
by your Director of Sales, please email Fabian Obeso at
FObeso@PrestigeCruiseHoldings.com with copies to your
Director of Sales, Julie Rose & Deborah Marin. When emailing
Fabian, please put in the subject line, NEW GROUP REQ and the
cruise sailing (i.e. New group request REG140503).

VP, International Sales Australasia, Asia Pacific &

South Africa Region
001 503 452 4295
JRose@PrestigeCruiseHoldings.com

DEPOSIT AND PAYMENTS

Director, International Sales Australasia, Asia Pacific &

South Africa Region
001 305 514 2257
DMarin@PrestigeCruiseHoldings.com

The per person, per cruise deposit required to secure your

reservation is 20% of the applicable cruise fare for OS, VS and OC
suites and $750 per guest for all other categories. Deposit must be
received within 7 days of the guests initial reservation (depending
on when the reservation is booked). Payment of deposit means
acceptance of the full terms and conditions contained within the
Guest Ticket Contract.
Deposit Policy Standard Cruises:
Owners, Vista & Oceania Suites 20% of the applicable cruise fare
Penthouse Suites & all other categories $750.00 per guest
Deposit Policy Grand Voyages and
Around the World Voyage Segments:
Because our Grand Voyages are comprised of two or more backto-back cruises, the required deposit for these special journeys is
$1500 per guest (instead of $750 per guest); however, deposits
for the three categories of our largest suites (OS, VS, OC) will not
change. Deposits for OS, VS and OC on Grand Voyages remain at
20% of the applicable cruise fare.
Final balance due must be received at 150 days prior to cruise
departure for Cruises of 15 days or longer and 90 days prior to
cruises less than 14 days.

Manuel Sanchez, (001 305 514 2772) &

Jessica Soriano Orta (001 305 514 2308)

DAYAMI LAZO
Manager, Call Center Operations
001 305 514 4893
DLazo@OceaniaCruises.com

INTERNATIONAL SALES TEAM:

JULIE ROSE

For all inquiries related to yearly planning business

development, strategies & advertising, targets, budgets
and unique Media/Fam requests.

DEBORAH MARIN

For all inquiries related to business management: product

development & system training, WebEx seminars, marketing
needs, local advertisement proofing, standard Media/Fam
or Reduce rate requests and unique inquiries pertaining to
administrative and reservation issues. Initial group & ship
tour inquiries.

FABIAN OBESO
Account Executive, International Sales Australasia,
Asia Pacific & South Africa Region
001 305 514 4827
FObeso@PrestigeCruiseHoldings.com
For all inquiries related to sales support, group negotiations/
contracts, agency administrative updates, ship tours
management, Travel Agent Center/On Line Booking Engine
and all collateral requests.

BRIAN HOPKINS
Finance Coordinator, International Sales
001 305 514 4833
BHopkins@PrestigeCruiseHoldings.com
For all inquiries related to marketing invoice submission
accounts payable & receivable.

INTERNATIONAL OPERATIONAL & ACCOUNTING PROCEDURES

CONFIRMATION

OCEANIA CRUISES BANK DETAILS

Options are confirmed only once money has been posted against a booking. The
deposit or full payment should be received by Oceania Cruses within the option
period, if due. Payment can be made by wire transfer, company credit card or
client credit card. If using a client card for full payment or final balance, the full
amount will be charged and any commission due will be returned to the agent 2
weeks prior to sailing. When paying by wiring transfer, we will confirm an option
upon receipt of the banks confirmation of the transfer. If final balance is not
received by Oceania Cruises at the due date bookings are subject to possible
cancellation without prior notification.

Bank Name: Bank of America, N.A.

When making a bank wire transfer, please advise details via e-mail. For multiple
booking payments, please use the supplied Multiple Payment Schedule from
International Reservations.
When confirming a booking and arranging payment, please e-mail
InternationalReservations@OceaniaCruises.com and
COPY in Acctg@OceaniaCruises.com

CANCELLATION POLICY
CRUISES OF LESS THAN 15 DAYS
DAYS PRIOR TO CRUISE SAIL DATE

CANCELLATION AMOUNT

91 120 Days Prior

$250 per person Administrative Fee+

79 90 Days Prior

25% of Full Fare

61 75 Days Prior

50% of Full Fare

31 60 Days Prior

75% of Full Fare

0 30 Days Prior

100% of Full Fare

CRUISES 15 DAYS OR LONGER (Except 180 Day Voyages)

DAYS PRIOR TO CRUISE SAIL DATE

CANCELLATION AMOUNT

151 180 Days Prior

$250 per person Administrative Fee+

121 150 Days Prior

25% of Full Fare

91 120 Days Prior

50% of Full Fare

61 60 Days Prior

75% of Full Fare

0 60 Days Prior

100% of Full Fare

For Owners, Vista and Oceania Suites the cancellation amounts are as listed above with the exception of
cruises less than 15 days the cancellation amount is 10% of the fare from 91 120 days prior to sailing
and for cruises 15 days or longer the cancellation amount is 10% of the fare from 151 180 days prior
to sailing.
+The Administrative Fee may be converted to a Future Cruise Credit redeemable on a booking made up
to 12 months after cancellation date and for travel within 2 years of date of issue.

CANCELLATION POLICY Around the World Voyage

180-DAY VOYAGES
DAYS PRIOR TO CRUISE SAIL DATE
Deposit 181 Days Prior

Account Name: Oceania Cruises, Inc.

ABA or Routing Number: 026009593
Bank Address: 100 Southeast 2nd Street
Miami, FL 33131-2100
Account Number: 0055-6635-6455
Swift Code: BOFAUS3N

PRICING STRUCTURES FOR

INTERNATIONAL CLIENTS
International Pricing is initially based
on 2 for 1 Cruise Only Fares. Pricing
increases are scheduled two times per
year on April 1 and October 1. Voyages
that are affected by the pricing increases
are subject to load factors. Additional
promotional rates are sent via email
notification throughout the year and
specific promotion will be noted.

GUEST REGISTRATION FORMS (GRF)

Our GRF is a form requesting emergency
contact and passport information for
our currently booked guests. This form
must be completed before Final Cruise
Documents are issued and mailed.
Once there is payment on the booking
the GRF is included with the invoice
attachments.
For the guests security, the Guest
Registration Form must be filled out
online at the time of Final Payment by
going to: www.oceaniacruises.com/grf
Travel documents will not be sent if
complete information has not been
received.

CRUISE DOCUMENTS
Our Cruise Vacation Guide (CVG) Travel
Booklet / document will be forwarded
60 days prior to sailing if full payment
and completed GRFs have been
received. An additional Cruise Vacation
E-Summary will be emailed 21 days
prior to sailing.

CANCELLATION AMOUNT
$500 per person

151 180 Days Prior

25% of Fare

121 150 Days Prior

50% of Fare

91 120 Days Prior

75% of Fare

0 90 Days Prior

100% of Fare

PRO40635 1114 AU