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INTERNATIONAL OPERATIONAL & ACCOUNTING PROCEDURES

RESERVATIONS

KEY CONTACTS

ON-LINE BOOKING ENGINE

INTERNATIONAL RESERVATIONS DESK

To register for access to the Oceania Cruises Online Booking Engine,


contact: Irina Adams at IAdams@PrestigeCruiseHoldings.com

MONDAY FRIDAY (8:30 19:00 EST)


For ALL questions relating to reservations,
documentation, payments and existing groups.
Please email
InternationalReservations@OceaniaCruises.com

INTERNATIONAL RESERVATIONS & GROUP REQUESTS:


For ALL questions relating to New or Existing Reservations and
Existing Groups.
Please email InternationalReservations@OceaniaCruises.com.
When emailing Intl Res, please put the subject, client name, booking
number and cruise sailing (i.e. REG140503) in the subject line. This
will help to identify the subject and client being discussed when
referring to the specific email.
*There is no need to copy in the International Sales Team. Should any
issues arise we kindly ask that you address it first with Intl Res and they
will escalate it to the appropriate Executives.
For New Group Request Only:
Once the initial group inquiry has been reviewed and accepted
by your Director of Sales, please email Irina Adams at IAdams@
PrestigeCruiseHoldings.com with copies to your Director of Sales,
Christian Sierralta & Sylvia St. Lawrence. When emailing Irina, please
put in the subject line, NEW GROUP REQ and the cruise sailing
(i.e. New group request REG140503).

DEPOSIT AND PAYMENTS


The per person, per cruise deposit required to secure your reservation
is 20% of the applicable cruise fare for OS, VS and OC suites and
$750 per guest for all other categories. Deposit must be received within
7 days of the guests initial reservation (depending on when the
reservation is booked). Payment of deposit means acceptance of the full
terms and conditions contained within the Guest Ticket Contract.
Deposit Policy Standard Cruises:
Owners, Vista & Oceania Suites 20% of the applicable cruise fare
Penthouse Suites & all other categories $750.00 per guest
Deposit Policy Grand Voyages and
Around the World Voyage Segments:
Because our Grand Voyages are comprised of two or more back-to-back
cruises, the required deposit for these special journeys is $1500 per guest
(instead of $750 per guest); however, deposits for the three categories of
our largest suites (OS, VS, OC) will not change. Deposits for OS, VS and
OC on Grand Voyages remain at 20% of the applicable cruise fare.
Final balance due must be received at 150 days prior to cruise departure
for Cruises of 15 days or longer and 90 days prior to cruises less than
14 days.

INTERNATIONAL AND VIP COORDINATORS


Manuel Sanchez, (001 305 514 2772) &
Jessica Soriano Orta (001 305 514 2308)

DAYAMI LAZO
Manager, Call Center Operations
001 305 514 4893
DLazo@OceaniaCruises.com

LATAM SALES & MARKETING DEPARTMENT


CHRISTIAN SIERRALTA
VP, International Sales
001 954-940-7440
CSierralta@PrestigeCruiseHoldings.com
For all inquiries related to business development,
marketing strategies, targets, budgets, advertising and
special Media/Fam request.

SYLVIA ST. LAWRENCE


Director, International Sales
001 954-940-7441
SSTLawrence@PrestigeCruiseHoldings.com
For all inquiries related to sales support, business
development, product training, group negotiation,
Reduce rate request and unique inquiries pertaining
to administrative and reservation issues.

IRINA ADAMS
Account Executive, International Sales
001 954-940-7306
IAdams@PrestigeCruiseHoldings.com
For all inquiries related to agency administrative
updates, Travel Agent training and support, Travel
Agent Center/On Line Booking Engine, marketing
collateral and ship tours.

BRIAN HOPKINS
Finance Coordinator, International Sales
001 305 514 4833
BHopkins@PrestigeCruiseHoldings.com
For all inquiries related to marketing invoice submission
accounts payable & receivable.

INTERNATIONAL OPERATIONAL & ACCOUNTING PROCEDURES


CONFIRMATION

OCEANIA CRUISES BANK DETAILS

Options are confirmed only once money has been posted against a booking. The
deposit or full payment should be received by Oceania Cruses within the option
period, if due. Payment can be made by wire transfer, company credit card or
client credit card. If using a client card for full payment or final balance, the full
amount will be charged and any commission due will be returned to the agent 2
weeks prior to sailing. When paying by wiring transfer, we will confirm an option
upon receipt of the banks confirmation of the transfer. If final balance is not
received by Oceania Cruises at the due date bookings are subject to possible
cancellation without prior notification.

Bank Name: Bank of America, N.A.

When making a bank wire transfer, please advise details via e-mail. For multiple
booking payments, please use the supplied Multiple Payment Schedule from
International Reservations.
When confirming a booking and arranging payment, please e-mail
InternationalReservations@OceaniaCruises.com and
COPY in Acctg@OceaniaCruises.com

CANCELLATION POLICY
CRUISES OF LESS THAN 15 DAYS
DAYS PRIOR TO CRUISE SAIL DATE

CANCELLATION AMOUNT

91 120 Days Prior

$250 per person Administrative Fee+

79 90 Days Prior

25% of Full Fare

61 75 Days Prior

50% of Full Fare

31 60 Days Prior

75% of Full Fare

0 30 Days Prior

100% of Full Fare

CRUISES 15 DAYS OR LONGER (Except 180 Day Voyages)


DAYS PRIOR TO CRUISE SAIL DATE

CANCELLATION AMOUNT

151 180 Days Prior

$250 per person Administrative Fee+

121 150 Days Prior

25% of Full Fare

91 120 Days Prior

50% of Full Fare

61 60 Days Prior

75% of Full Fare

0 60 Days Prior

100% of Full Fare

For Owners, Vista and Oceania Suites the cancellation amounts are as listed above with the exception of
cruises less than 15 days the cancellation amount is 10% of the fare from 91 120 days prior to sailing
and for cruises 15 days or longer the cancellation amount is 10% of the fare from 151 180 days prior
to sailing.
+The Administrative Fee may be converted to a Future Cruise Credit redeemable on a booking made up
to 12 months after cancellation date and for travel within 2 years of date of issue.

CANCELLATION POLICY Around the World Voyage


180-DAY VOYAGES
DAYS PRIOR TO CRUISE SAIL DATE
Deposit 181 Days Prior

Account Name: Oceania Cruises, Inc.


ABA or Routing Number: 026009593
Bank Address: 100 Southeast 2nd Street
Miami, FL 33131-2100
Account Number: 0055-6635-6455
Swift Code: BOFAUS3N

PRICING STRUCTURES FOR


INTERNATIONAL CLIENTS
International Pricing is initially based
on 2 for 1 Cruise Only Fares. Pricing
increases are scheduled two times per
year on April 1 and October 1. Voyages
that are affected by the pricing increases
are subject to load factors. Additional
promotional rates are sent via email
notification throughout the year and
specific promotion will be noted.

GUEST REGISTRATION FORMS (GRF)


Our GRF is a form requesting emergency
contact and passport information for
our currently booked guests. This form
must be completed before Final Cruise
Documents are issued and mailed.
Once there is payment on the booking
the GRF is included with the invoice
attachments.
For the guests security, the Guest
Registration Form must be filled out
online at the time of Final Payment by
going to: www.oceaniacruises.com/grf
Travel documents will not be sent if
complete information has not been
received.

CRUISE DOCUMENTS
Our Cruise Vacation Guide (CVG) Travel
Booklet / document will be forwarded
60 days prior to sailing if full payment
and completed GRFs have been
received. An additional Cruise Vacation
E-Summary will be emailed 21 days
prior to sailing.

CANCELLATION AMOUNT
$500 per person

151 180 Days Prior

25% of Fare

121 150 Days Prior

50% of Fare

91 120 Days Prior

75% of Fare

0 90 Days Prior

100% of Fare

PRO40635 1114 LA

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