Changing Your Network Password

Your Crown Castle password expires every 90 days. At that time you will be forced to create a new password; you also have the option of changing your
password at any time before it expires. The procedure to change your password varies based on whether you are in the office or connecting remotely.
Passwords cannot be changed via a mobile device.

TO CHANGE YOUR NETWORK PASSWORD WHEN

IN A CROWN CASTLE OFFICE
1. After logging in to the Crown Castle network,
press the CTRL + ALT + DEL keys.
2. Select Change Password.

TO CHANGE YOUR EXPIRED NETWORK PASSWORD VIA THE VPN

1. After logging in to your machine, click the Cisco AnyConnect VPN Client
icon on your desktop. The Cisco AnyConnect VPN Client window displays.
2. On the Connection tab, In the Username field, enter your network
username.

4. Create a new password.

3. In the Password field, enter your network

password. The system prompts you to enter and
confirm a new password.

Your network password must follow these rules:

5. In the Confirm Password field, re-enter your new

password.

6. Press the Continue button. The VPN Client

window is minimized and your desktop displays.

3. Type your current password. You will be

prompted to create a new password.

Must be between 8 10 characters.

Contain at least one number, one letter, and
one special character (%, $, etc.)
Does not have to match your JDE password.

4. In the New Password field, enter your new

network password.

7. After successfully changing your password, you

must synch it on the network.
a. Press the CTRL + ALT + DEL keys.

Important! If you have locked your account or

need assistance changing your password, contact
the Help Desk.

b. Select Lock This Computer.

c. Press CTRL + ALT + DEL again and type
your new password.
Important Troubleshooting Tips:

If your new password does not meet regulations, the initial Connection tab
redisplays and the Status bar (bottom of the window) directs you to repeat the
process following the password guidelines. Repeat steps 3 7 above.
If the passwords you enter do not match, the window refreshes and prompts you
to again enter and confirm a new password.

Changing Your Network Password

TO CHANGE YOUR PASSWORD VIA THE EXTRANET PRIOR TO IT EXPIRING
1. Establish a connection to the Internet and access the Extranet.
2. Log in to the Extranet using your current Crown login and password.
3. In the toolbar, select Preferences.
4.
5.
6.
7.
8.
9.

Click the General tab.

In the Old Password field, enter your current password.
In the New Password field, enter a new password.
In the Confirm Password field, reenter your new password.
Click the Change Password button.
Continue working within the Extranet or Sign Out.
Important! You will not be able to access the Crown network/programs via the VPN or while in a Crown office until you have synched your
password.

10. Synch your new password on the network either via the VPN or while in a Crown Castle office.
a. Log in to your computer using your new password.
If working remotely, log in to VPN using your new password.
b. Press the CTRL + ALT + DEL keys.
c. Select Lock This Computer.
d. Press CTRL + ALT + DEL again and type your new password.