IBM Workforce Mobility solutions to help

meet your business objectives

Sales force automation solutions from IBM:

Extend and facilitate communications with
mobile sales force.
e-mail and expense reporting),
seamlessly, across networks (wireless
and wired) and in multiple contexts,
such as while travelling or on
customer sites, using devices such as
a cell phone, personal digital assistant
and laptop computer.
For example, these solutions provide
access to back-end information on
customer needs and wants should
the sales representative receive an
intelligent alert in the field. It helps
extend and automate communication

Highlights
Provides sales teams with
access to critical information
anytime, anyplace
Helps increase sales by knowing
your customers, what they need
and when they need it in real time

Information on demand
In an on demand world, wireless
access to information is revolutionizing
the work styles of todays employees.
By having access to information
virtually anytime, anywhere, your sales
teams are able to see more customers
while on the road, access latest
information without costly return trips
to the office, and provide service to

Improves profitability by reducing

sales cycle and providing
enhanced customer service

customers in real time.

Accelerate sales cycle
Sales force automation solutions from

Reduces costs by improving

IBM provide your sales professionals

sales force productivity and

with the ability to access and

better mobilizing your sales

use product information, pricing

teams geographically

information, contract templates and

standard office applications (e.g.,

Supports the on demand

business with real-time
communication and
collaboration

personal information management/

and scheduling, create an audit trail

for transactions, enhance access to
sales aids and education materials,
deepen and improve the accuracy of
data capture at the point of interaction,
and eliminate the paper trail.
IBM can help you leverage and
integrate information from multiple
back-end business applications to
provide your sales force with secure,
seamless and comprehensive
access to all information related to
the sales process, in real time, on
wireless handheld devices. The
back-end business aplications can
include those from third-part software
providers such as Siebel, SAP
and PeopleSoft; legacy and home
grown applications; and corporate
databases.

Device

Network
Connectivity

Applications Middleware IT Environment

Wire-line

WebSphere Voice Server

Domino Everyplace

Wireless

WebSphere
Everyplace Access
WebSphere Everyplace
Connection Manager
Other Services
^

PIM/e-mail
Servers
Business
applications
and
corporate
databases

Storage

End-to-end security

A key differentiator in the sales force

our IBM Business Partners, we can

automation solutions from IBM is that

provide you with end-to-end solutions

they are built on open standards,

of hardware, software and services

giving you the flexibility to change

for best-of-breed workforce mobility

your technology strategies as your

solutions.

business needs grow, thereby

protecting your investments. And

The roadmap to an on demand

they free you from being tied to any

business can begin with smaller

vendor platform that may or may

projects and grow from there. IBM

not be compatible with your future.

can help your organization become

more responsive, flexible and
resilient so youre always ready for

Components

Sales force support applications

IBM WebSphere Everyplace Access/

WebSphere Everyplace Connection

Manager middleware

IBM WebSphere, Domino, DB2,

Tivoli middleware

IBM ~ servers and storage

Wireless client devices from IBM
Business Partners

whatever comes next.

Business process consulting,

integration and implementation, and
e-business Hosting services

Why IBM?
IBM has long-term, in-depth
experience in successfully
implementing wireless solutions
across many industries. Together with

Call on us
To learn more about how you can
take advantage of sales force
automation solutions from IBM,
options of a hosted offering or if
you are interested in a quick ROI
analysis on your future investment in
a workforce mobility solution, contact
your local IBM representative or
IBM Business Partner, or visit our
Web site at:
ibm.com/industries/wireless

Copyright IBM Corporation 2004

IBM Corporation
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White Plains, NY 10604
U.S.A.
Printed in the United States of America
06-04
All Rights Reserved
IBM, the IBM Logo, DB2, Domino, eServer,
Everyplace, Tivoli and WebSphere are
trademarks of International Business
Machines Corporation in the United States,
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Other company, product and service names
may be trademarks or service marks of others.
References in this publication to IBM
products or services do not imply that
IBM intends to make them available in all
countries in which IBM operates.