1

FINAL PROJECT REPORT

Business Profile
Prepared by: S.M.Mehmood

Hamza Ashfaq
Faizan

8851
-

8921

8052
Submitted To:

Sir Kamran Azeem

Table of Contents
ACKNOWLEDGEMENT.......................................................................................................3
EXECUTIVE SUMMARY......................................................................................................3
About MHF Traders...............................................................................................................4
Vision.........................................................................................................................................4
Mission......................................................................................................................................4
Structure of MHF Traders.....................................................................................................5
Department Functions.............................................................................................................5
Human Resource Management...............................................................................................6
HR OBJECTIVES...................................................................................................................6
Human Resource Division Functions.....................................................................................7
Recruitment & Selection Process............................................................................................8
Compensation & Benefits........................................................................................................9
Accountabilities......................................................................................................................10
Retirement / Termination and Disciplinary Actions...........................................................12

ACKNOWLEDGEMENT
We thank ALLAH for guiding us through the faces of compiling
this report and helping us out in all the difficulties.
We would like thanks to MR. KAMRAN AZEEM, Lecturer of
Human Resource Management and providing us opportunity
to show our effort and qualities by preparing this report. This
report is a joint co-operation of all the group members. We
appreciate each other for helping ourselves and supporting for
the completion the report.

EXECUTIVE SUMMARY
MHF Traders is a newly formed online sales & service
providing company. The MHF objective is to deliver goods at
customers door step and also provide services after sales to
customers.

In this report following aspects regarding Human

Resource Department are covered:

Organization Objectives

Organization structure

HR Function

JDs of Core Designation

Recruitment Process

Selection Criteria

Training & Development Programs

Succession Plan

Performance Assessment

Compensations & Benefits

Departments Roles & Responsibilities

Retirement & Terminations

About MHF Traders

MHF Traders is a new firm in the field of online sales &
services. The company dealt in selling all type of goods through
online services and providing sales after services as well. The
MHF is going to be formed soon and set targets to achieve
maximum shares in the market and compete with competitor. It
will be the biggest challenge for the competitors to defeat us.
The management expects that the company will achieve the
maximum profit and grow speedily. The first organization in this
field who has trained resource and the MHF believes that the
Training & Development sessions for the employees will
maximize the profit and goodwill in the market in the
competition era.

Vision
MHF exists to deliver goods and services at door step of
customers on just one click and customers get the full benefit
of online sales & services at their door step. Were here to fulfill
the requirements.

Mission

MHF Traders is a customer focused business online sales &

services company that seeks competitive advantage in quality
and valued added service in both sales & services through
online facility. MHF relies on building trusting relationships with
customers, owners, employees and society in general.

Structure of MHF Traders

Department Functions
Human Resource Division
The value MHF places on employees knows no bounds and this
division reflects our commitment to the company's most
important asset, its human resource.
Positions in Human Capital exist in areas such as Human
Resource Business Partners, Organization Excellence, Employee
Services, etc.

Account Division

Account Division manages the online transaction placed by the

customers. The Accounts Division also manages the salary of
employees, benefits, compensation and other financial related
things. The division is operate by the Director Finance. The
Account Division aims to fulfill all financial requirements while
minimizing the risks involved on financial and accounting sides
to ensure MHF remains a vibrant and healthy

enterprise. Careers in finance include areas such as Business

Planning & Analysis, Risk & Assurance Management, Financial
Control, etc

Marketing Division
Marketing Division works on increasing sale of the company
products in the market and also avail the opportunity in the
capturing the market. Marketing Division manages Market and
sales in the market.

Operation Division

Operation Division manages all operating activities done by the

operating team. Operation Division works under the supervision
of Managers.

Human Resource Management

HR OBJECTIVES
Organizational Objectives

To Provide maximum satisfaction to the customers.

To Provide the Maximum Service to the Customer.
Customers are always right.
Uses All the Resources to Handle the Unethical Situations.

Functional Objectives

Achieve the target of Sales, Which is Set by The Sales

Dept.
Sales Objectives is that How Many People Are Visit our
website in the Whole Year.
HR Is Involved in All the Dept and give the ideas and other
Resources to achieve the each Dept Objectives.
All the relevant dept. directly or indirectly engaged to
maintain their services and quality to acquire the
customers.

Societal Objectives

Give respect to the employees and take respect from

them.
Although we are doing customer service, we must have to
maintain the level of self-respect which is necessary to
motivate the staff.
Annual Dinners.
Appreciation Awards.
Invite the Celebrities for making memorable moments.

Personnel Objectives
Taking care of the Growth

and development of every

employee individually, whether they are lower staff or
middle staff.
If we are the good listener of Customers, Staff is also our
Stakeholders (Internal).
Training and development of every worker individually as
per his specialization.

Human Resource Division Functions

Human Resource Planning.

Training & development
Quality Control / Inspectors.
Asset Safety.

Personal Development Plans

Human Resource Activities

1.
2.
3.
4.
5.
6.
7.

Planning
Recruitment
Selection
Training & Development
Performance Assessment
Appraisal System
Compensation and benefits

Planning
First of all analyses the shortage of resource and then
create posts to fulfill the requirements. Its small
organization so there is no such hard and fast rules to
analyse the resource shortage.

Recruitment & Selection Process

Training & Developments

Organize training session inside the organization and outside

the organization as well. Different experts hire from abroad to
train our resource regarding online sales and services like how
to sale the goods online and satisfy the customers.

Performance Assessment
Performance assess on achieving the sales targets and giving
quality services to the customers. If customer satisfied you will
be considered satisfactory resource in sales and marketing
division. Finance & operation division workforce are assessed
on their work performance.

Appraisals system

Appraisals like reward, job enrichment, job enlargement,

promotions, posting and other appraisals are given to the
successful employee.

Compensation & Benefits

Medical Care

Life Insurance

Vacations

Relocation

Credit Advance Policy/ Provident Policy/ Advance Against

Provident Fund

Recreation

Mobile Phone

10

Business Mobile Phone Policy

JDs of CEO/Director
Position Title: Chief Executive Officer
Reports to:

Board of Directors

Job Summary
The Chief Executive Officer serves as chief executive of MHF
Organization. Director assures MHF Organizations relevance to
the community, the accomplishment of MHF Organizations
mission and vision, and the accountability of MHF Organization
to its diverse constituents. Director has the authority to carry
out these responsibilities, in accordance with the Direction and
policies established by the organization. The CEO provides
direction.

Accountabilities
1. Legal compliance
Assures the filing of all legal and regulatory documents and
monitors compliance with relevant laws and regulations.

2. Mission, policy and planning

Set MHFs values, mission, vision, and short- and long

term goals.
To monitor and evaluate MHFs relevancy to the
community, its effectiveness, and its results.
Identifies problems and opportunities and addresses them;
brings those which are appropriate to the Board and/or its
committees; and, facilitates discussion and deliberation.
Keeps informed of developments in human services,
not-for-profit management and governance, philanthropy
and fund development.

3. Management and administration

11

Provides general oversight of all MHF activities, manages

the day-to-day operations, and assures a smoothly
functioning, efficient organization.
Assures program quality and organizational stability
through development and implementation of standards
and controls, systems and procedures, and regular
evaluation.

JDs Managers
Position Tittle:

Sales Manager

Reports To:

Director / CEO

Job Summary

Direct all operational aspects including distribution

operations, customer service, human resources,
administration and sales

Assess local market conditions and identify current and

prospective sales opportunities

Develop forecasts, financial objectives and business plans

Meet goals and metrics

Manage budget and allocate funds appropriately

Bring out the best of branchs personnel by providing

training, coaching, development and motivation

Locate areas of improvement and propose corrective

actions that meet challenges and leverage growth
opportunities

Share knowledge with other branches and headquarters

on effective practices, competitive intelligence, business
opportunities and needs

Employee satisfaction issues promptly

12

Network to improve the presence and reputation of the

branch and company

Provide reports on market movement and penetration

JDs Operational Manager

Job Title:

Operational Manager

Reports To:

Director/CEO

Job Summary

Improve the operational systems, processes and policies

in support of organizations mission -- specifically, support
better management reporting, information flow and
management, business process and organizational
planning.
Manage and increase the effectiveness and efficiency of
Support Services (HR, IT and Finance), through
improvements to each function as well as coordination and
communication between support and business functions.

Play a significant role in long-term planning, including an

initiative geared toward operational excellence.

Oversee overall financial management, planning, systems

and controls.

Development of individual program budgets

Invoicing to funding sources, including calculation of

completed units of service.

Payroll management, including tabulation of accrued

employee benefits.

Disbursement of checks for agency expenses.

Organization of fiscal documents.

13

Regular meetings with Executive Director around fiscal

planning.

Supervise and coach office manager on a weekly basis.

Retirement / Termination and Disciplinary

Actions

After 50 years service completion every employee will be

retired automatically and get benefits and compensation from
the organization.
If someone committed any type of crime, disciplinary action will
be taken against them and terminate from the service w.e.f and
no benefits except current month salary will be given.

14

Conclusion
Our all report is prepared with complete effort of our team
members and we learnt a lot of things regarding HR activities,
process and functions. Try to cover all most important things
have been covered in this report and this report will be
beneficial for the new investor.