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18. If you have a long-term business relationship with people of another culture, it is
helpful to learn their language.
19. Differences in pronunciation, vocal inflections, and vocabulary can pose problems
when youre speaking to people from other cultures.
20. Stereotyping is he attempt to categorize individuals by trying to predict their
behaviour or character on the basis of their membership in a particular group.
Stereotyping should not be allowed at workplace.
21. Learning as much as possible about another culture will enhance your ability to
communicate with its members.
Stress
1. Causes of stress:
a) Change
b) Family problems
c) Poor management
d) Financial difficulties
Emotion at workplace
1. Communication can breakdown when the receiver reacts negatively to a message.
You may have to deal with people when they are upset (or when you are).
2. To overcome emotional barriers, be aware of the feelings that arise in yourself and in
others as you communicate, and attempt to control them. Try to understand the other
persons point of view, and respect the inevitable differences in background and
culture.
3. In business communication, try to maintain your objectivity.