MODULE OF INSTRUCTION

A C L C
AMA COMPUTER LEARNING CENTER
Effectivity:
SY 2008-2009

Document Reference:
QR-AAD-013

Participating in Workplace
Communication

Revision No: 00

Issue No: 01

Date Issued:
27 November 2008

QUALIFICATIONS

Computer Hardware Servicing NC II

UNIT OF COMPETENCY

Participate in Workplace Communication

CODE

500311105

MODULE TITLE

Participating in Workplace Communication

MODULE DESCRIPTOR
This module covers the knowledge, skills and attitudes required to gather, interpret and
convey information in response to workplace requirements.
NOMINAL DURATION

4 hours

LEVEL OF QUALIFICATION

NC II

PREREQUISITE

None

SUMMARY OF LEARNING OUTCOMES

Upon completion of this module, the trainee should be able to:
LO1.

Obtain and convey workplace information.

LO2.

Participate in workplace meetings and discussions.

LO3.

Complete relevant work related documents.

Prepared by:

Reviewed by:
GLENDA A. BENDANILLO

CURRICULUM DEVELOPMENT SECTION

Approved by:
ALMA V. DELA CRUZ, Ph.D.

This is a controlled document. Revision of this document should undergo the standard procedure. The original copy of this document
is located at the office of the Academic Affairs Department (AAD). The user should secure the latest revision of this document from
the AAD office.

1/7

MODULE OF INSTRUCTION

A C L C
AMA COMPUTER LEARNING CENTER
Effectivity:
SY 2008-2009

Document Reference:
QR-AAD-013

Participating in Workplace
Communication

Revision No: 00

Issue No: 01

Date Issued:
27 November 2008

LO1. Obtain and convey workplace information.

ASSESSMENT CRITERIA
Specific and relevant information is accessed from appropriate sources.
Effective questioning , active listening and speaking skills are used to gather and convey
information.
Appropriate medium is used to transfer information and ideas.
Appropriate non- verbal communication is used.
Appropriate lines of communication with supervisors and colleagues are identified and
followed.
Defined workplace procedures for the location and storage of information are used.
Personal interaction is carried out clearly and concisely.
CONTENTS
Accessing of specific and relevant information from appropriate sources.
Usage of effective questioning, active listening and speaking skills to gather and convey
information.
Usage of appropriate medium to transfer information and ideas.
Usage of appropriate non- verbal communication.
Identification and application of appropriate lines of communication with supervisors and
colleagues.
Usage of defined workplace procedures for the location and storage of information.
Carrying out of personal interaction clearly and concisely.
CONDITIONS
The following resources must be provided:
o Fax machine
o Telephone
o Writing materials
o Internet
Well ventilated and well lighted classroom, conducive to learning equipped with LCD
projector, projection screen, and whiteboard;
Audio-visual aids

Prepared by:

Reviewed by:
GLENDA A. BENDANILLO

CURRICULUM DEVELOPMENT SECTION

Approved by:
ALMA V. DELA CRUZ, Ph.D.

This is a controlled document. Revision of this document should undergo the standard procedure. The original copy of this document
is located at the office of the Academic Affairs Department (AAD). The user should secure the latest revision of this document from
the AAD office.

2/7

MODULE OF INSTRUCTION

A C L C
AMA COMPUTER LEARNING CENTER
Effectivity:
SY 2008-2009

Document Reference:
QR-AAD-013

Participating in Workplace
Communication

Revision No: 00

Issue No: 01

Date Issued:
27 November 2008

METHODOLOGIES
The module will be delivered through:
interactive discussions;
demonstration in the classroom utilizing visual aids and other teaching materials to gain
the required attitude and knowledge; and
practical application to acquire the required skills and competencies.
Take home reading assignments may also be given from time to time.
ASSESSMENT METHOD
Assessment of learning outcomes includes written and oral scrutiny of the strength of
trainees understanding and knowledge of the fundamentals and applications of this
module.
Written quizzes and examination must be administered to check if the required learning
outcomes are achieved.
Assessment requires evidence that the candidate:
o Prepared written communication following standard format of the organization
o Accessed information using communication equipment
o Made use of relevant terms as an aid to transfer information effectively
o Conveyed information effectively adopting the formal or informal communication
Recitation is encouraged through a scheme of problem and solution presentation of
students.
Exercises must be given in order to simulate the activities, thus, ensuring the trainees
attainment of the required knowledge, skills, attitude and competency. The instructor
must provide the exercises.
Direct Observation
Reports/documents (printed and/or softcopy) must be submitted as required by the trainor.

Prepared by:

Reviewed by:
GLENDA A. BENDANILLO

CURRICULUM DEVELOPMENT SECTION

Approved by:
ALMA V. DELA CRUZ, Ph.D.

This is a controlled document. Revision of this document should undergo the standard procedure. The original copy of this document
is located at the office of the Academic Affairs Department (AAD). The user should secure the latest revision of this document from
the AAD office.

3/7

MODULE OF INSTRUCTION

A C L C
AMA COMPUTER LEARNING CENTER
Effectivity:
SY 2008-2009

Document Reference:
QR-AAD-013

Participating in Workplace
Communication

Revision No: 00

Issue No: 01

Date Issued:
27 November 2008

LO2. Participate in workplace meetings and discussions.

ASSESSMENT CRITERIA
Team meetings are attended on time.
Own opinions are clearly expressed and those of others are listened to without
interruption.
Meeting inputs are consistent with the meeting purpose and established protocols.
Workplace interactions are conducted in a courteous manner.
Questions about simple routine workplace procedures and maters concerning working
conditions of employment are asked and responded to.
Meetings outcomes are interpreted and implemented.
CONTENTS
Team meetings
Expression of own opinions clearly and listening of those of others without interruption.
Consistency of meeting inputs with the meeting purpose and established protocols.
Conduct of workplace interactions in a courteous manner.
Simple routine workplace procedures and working conditions of employment
Implementation of meetings outcomes

CONDITIONS
The following resources must be provided:
o Fax machine
o Telephone
o Writing materials
o Internet
Well ventilated and well lighted classroom, conducive to learning equipped with LCD
projector, projection screen, and whiteboard;
Audio-visual aids

Prepared by:

Reviewed by:
GLENDA A. BENDANILLO

CURRICULUM DEVELOPMENT SECTION

Approved by:
ALMA V. DELA CRUZ, Ph.D.

This is a controlled document. Revision of this document should undergo the standard procedure. The original copy of this document
is located at the office of the Academic Affairs Department (AAD). The user should secure the latest revision of this document from
the AAD office.

4/7

MODULE OF INSTRUCTION

A C L C
AMA COMPUTER LEARNING CENTER
Effectivity:
SY 2008-2009

Document Reference:
QR-AAD-013

Participating in Workplace
Communication

Revision No: 00

Issue No: 01

Date Issued:
27 November 2008

METHODOLOGIES
The module will be delivered through:
interactive discussions;
demonstration in the classroom utilizing visual aids and other teaching materials to gain
the required attitude and knowledge; and
practical application to acquire the required skills and competencies.
Take home reading assignments may also be given from time to time.
ASSESSMENT METHOD
Assessment of learning outcomes includes written and oral scrutiny of the strength of
trainees understanding and knowledge of the fundamentals and applications of this
module.
Written quizzes and examination must be administered to check if the required learning
outcomes are achieved.
Assessment requires evidence that the candidate:
o Prepared written communication following standard format of the organization
o Accessed information using communication equipment
o Made use of relevant terms as an aid to transfer information effectively
o Conveyed information effectively adopting the formal or informal communication
Recitation is encouraged through a scheme of problem and solution presentation of
students.
Exercises must be given in order to simulate the activities, thus, ensuring the trainees
attainment of the required knowledge, skills, attitude and competency. The instructor
must provide the exercises.
Direct Observation
Reports/documents (printed and/or softcopy) must be submitted as required by the trainor.

Prepared by:

Reviewed by:
GLENDA A. BENDANILLO

CURRICULUM DEVELOPMENT SECTION

Approved by:
ALMA V. DELA CRUZ, Ph.D.

This is a controlled document. Revision of this document should undergo the standard procedure. The original copy of this document
is located at the office of the Academic Affairs Department (AAD). The user should secure the latest revision of this document from
the AAD office.

5/7

MODULE OF INSTRUCTION

A C L C
AMA COMPUTER LEARNING CENTER
Effectivity:
SY 2008-2009

Document Reference:
QR-AAD-013

Participating in Workplace
Communication

Revision No: 00

Issue No: 01

Date Issued:
27 November 2008

LO3. Complete relevant work related documents.

ASSESSMENT CRITERIA

Range of forms relating to conditions of employment are completed accurately and legibly
Workplace data is recorded on standard workplace forms and documents
Errors in recording information on forms/ documents are identified and properly acted upon
Reporting requirements to supervisor are completed according to organizational guidelines

CONTENTS

Completion of range of forms relating to conditions of employment accurately and legibly.

Recording of workplace data on standard workplace forms and documents
Identification of errors in recording information on forms/ documents.
Completion of reporting requirements to supervisor according to organizational guidelines

CONDITIONS
The following resources must be provided:
o Fax machine
o Telephone
o Writing materials
o Internet
Well ventilated and well lighted classroom, conducive to learning equipped with LCD
projector, projection screen, and whiteboard;
Audio-visual aids
METHODOLOGIES
The module will be delivered through:
interactive discussions;
demonstration in the classroom utilizing visual aids and other teaching materials to gain
the required attitude and knowledge; and
practical application to acquire the required skills and competencies.
Take home reading assignments may also be given from time to time.
Prepared by:

Reviewed by:
GLENDA A. BENDANILLO

CURRICULUM DEVELOPMENT SECTION

Approved by:
ALMA V. DELA CRUZ, Ph.D.

This is a controlled document. Revision of this document should undergo the standard procedure. The original copy of this document
is located at the office of the Academic Affairs Department (AAD). The user should secure the latest revision of this document from
the AAD office.

6/7

MODULE OF INSTRUCTION

A C L C
AMA COMPUTER LEARNING CENTER
Effectivity:
SY 2008-2009

Document Reference:
QR-AAD-013

Participating in Workplace
Communication

Revision No: 00

Issue No: 01

Date Issued:
27 November 2008

ASSESSMENT METHOD
Assessment of learning outcomes includes written and oral scrutiny of the strength of
trainees understanding and knowledge of the fundamentals and applications of this
module.
Written quizzes and examination must be administered to check if the required learning
outcomes are achieved.
Assessment requires evidence that the candidate:
o Prepared written communication following standard format of the organization
o Accessed information using communication equipment
o Made use of relevant terms as an aid to transfer information effectively
o Conveyed information effectively adopting the formal or informal communication
Recitation is encouraged through a scheme of problem and solution presentation of
students.
Exercises must be given in order to simulate the activities, thus, ensuring the trainees
attainment of the required knowledge, skills, attitude and competency. The instructor
must provide the exercises.
Direct Observation
Reports/documents (printed and/or softcopy) must be submitted as required by the trainor.

Prepared by:

Reviewed by:
GLENDA A. BENDANILLO

CURRICULUM DEVELOPMENT SECTION

Approved by:
ALMA V. DELA CRUZ, Ph.D.

This is a controlled document. Revision of this document should undergo the standard procedure. The original copy of this document
is located at the office of the Academic Affairs Department (AAD). The user should secure the latest revision of this document from
the AAD office.

7/7