Sridhar Purushothama Rao

Business Analyst/Sustain Management Specialist, Support and Development

6.5 years of experience
With 6.5 years with NESTLE (Sustain and Service management Specialist)
Professional Profile

Total Nestl HQ Switzerland experience: 32 months (till date) in Switzerland. Strong GLOBE Knowledge and
standards. Extensive knowledge on ISIT sustain and Service management of Nestle - GLOBE Business
Solution Steams.
Total Nestl INDIA experience: 40 months in India
Technical Skills set:o SharePoint 2007/2010 teamrooms.
o Microsoft ASP.Net, VB, C#.net 3.5
o MS SQL Server 2000/2005/2008 R2/Compact Edition
o

BW cube reports, Access, Excell reporting , data analysis software (IDEA) ..

o SAP FICO, SC, MS module (Basic).

o MS SQL SSRS, SSIS ,COGNOS (Basic/intermediate)
o Classic ASP 3.0, AJAX, Java Script, HTML
o HP Service Manager 9 specialist, HP Quality Center 11.0 (ALM), Peregrine Service Center 5
Process Skill Set: o BW reports , Software development lifecycle, Nestle Compliance standards User management,
Nestle offshoring Process owner, IM/RM coordinator, NPDI, Stakeholder and Vendor mgmt , ISIT
audit , .CHM/RLM , Budgeting for BS streams.
o Govern, Manage and build vendor/stakeholder KPI (SLA/SLO) and resource management.

Certifications

Microsoft Certified Technology Specialist (MCTS)

(70-528): Microsoft .NET Framework - Web-based Client Development
(70-536) Microsoft .NET Framework - Application Development Foundation
Six Sigma Green Belt Certified on methodology. ITIL v3 conversant (internal certification).

Achievements/Highlights in Nestl

In 2012, Presented my GSTD (one of 3 selected out of 170 GSTD`s) on Resolution ratio and CA Ticket
reduction of 20% to Jose Lopez (VP of Nestle) - Well appreciated.
Responsible for 40+ market applications outsourcing model setup and sustain transition for last 3 years in
nestle as a outsourcing process owner.
Team member for Process Improvements NRTC: E2E Statement flow btw Legacy System to SAP.
CHM/RLM trainer for offshore teams in Nestl. BW reporting specialist trainer for offshore.
DMAIC White belt trained .Worked as CA Focused Improvement Coordinator.
Responsible to create awareness on security standards at offshore and nestle process standards.
Knowledge Manager Validated /Approved 100+ KM articles helping markets with the solution.
1 DMAIC White belt project closed having a problem statement as Manual monitoring Automation for
MGD application . As a result, 3hr of manual Monitoring effort saved and intern achieved 90% ticket
reduction related to MGD application unavailability.
FI - GSTD trained and completed atleast 10 GSTD. Resulted in process improvement and ticket reduction.

Responsibilities in Nestl

Worked as End to end owner on SM offshore for many different applications including Business Analytics
and DSU for 3 years and Escalation Mgmt for all BS streams from Vevey for last 3 years.
Coordination between Markets, Vendor, BS and Infrastructure teams for application maintenance, change
release, documentation management & delivery.
Coordination between Markets, Vendor, BS and Infrastructure teams on sustain delivery and KPI`s.
Work experience on audit points to resolve them with the vendor.
SPOC for Nestle Process, Security and related topics for Offshore.
Validating technical solutions and ensuring first time right as Knowledge manager..

Trainings Attended in Nestl

Nestl Continues Excellence (NCE) and was part of NCE team in bussigny.
Incident/Request/Problem/Knowledge management/Change and Release management
NPDI, Nestool, SCRUM overview training.