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lVIapottheb|t

eding

Urlit

1**-."
'10t3

14 17

hnging aes:job

BeigPA

Whal k nlol omnyLr|tlre


Wou|dsut you?lrdng nd
quizi man
answring

om! tLrre:
onvrsaton
lrtlventwo emp os

3 iffiI8-21

Lev strauss:
ndi on
ompan
historyHongdo!:
nrt|onthehistoryt
ngompn
hinseoth

4 :"*".

Dsignng yourwebsitean

c!|fu|

Desriig

LeasngqLr|rnenli
a weo

26 29

q uiment:
emis nd

Prosss
6:r""""fffl".""
r3
^

oistributio

Writing

st i]rssfor em |s an]etters]
Writg mis:formLand
inima st
Lstniig to ]esritons
of gadgts

Warth n rti on i
ustr i |ot|rmgman

chanelN5:n nterveWabout
aroduton pross]offie
proedures:a onvrsto

se|]ngourprolut
broad:

nq![g bolt ordrsand


de iveries;has ng an orl]er]
tehnnversat
ons

Desr ptions of a]veitisng

N4elhods
of adVd]sin9]

4-37

Listenis

38-41
king

Vomi]mssgesnd phe
onverstionsiFltur itetos
nlreditons shodtrts

42 45

10I1x"''*

rVearrngements:ntles
r|Lrbs:ad o ntruiW
and shortmssags;Urstar:
i n adi e o traintrve|

Hote|advortsements;asu e
11:l"H;"*,""
hote|s:an
.ti on a sal

12

out oftho
54 57

Nl]ofthrOk

hinkngoutsidethe bo:an
t |eon ffst meetngs

Distinguish]ng
o|iteand rude

wocol|egleshosng avnui
Aw comeshi feree

W r i i n g n e m oi r T a t o

speking

vobUIry

Grmmr

a|kng aboLrtyolrjb;Askng aboulotherp e

Jb 1t|esanddsrjbngjbs Nrnesi
mnomn

Presrnts mpland pl s ent


ntinuousi
imeexp s siois

skigquestionsboutomn]es

F n]] and reol]g o|oatios

r'sk ng bolt prod0ts:st simpl q!st ons

on:howtr]d s ign a Webste


b9 objetsWlreyo! don,tkWthenm

pla ntevewinqaomPnyower

makinga t|hone
alito supir

Pastsimp|iRgUffand irr g ular

l mai andWebsittrms
Vocbu ryto desr be objets:
omponentartsslrapes,matera|s'
!ss;offe qlimet Desrb ng
lob rms Withequiment

Vrbsto dsrbepsses

e|honeangLage:om eting a qUz

Des bigbrndsd ma*ets;DisUssng diffeet


dveri sing methlsnla]Venisng tehn ques

voabUary to ta k aboLrtdveltis ng and


mrketigLngugto dsribeUs

R e :mkng Ppointmnt]

Langlagefol mkg o]ntments

Vobuiary
for r irV]Guessng
Unknown
voabLarythrlgh
trst
Desl binghotls'o e p y l lh holelepti

Voalru|rytdesrib hot|sand hot|

D]sUssng ho]days and angmntslor t me ffi


Ro e a:i nd ng out but onfeene f it si
DisUss]ng
hWandWhre1omkekede]sios

Gussng vob!|rnom
otet

Mod vrlrsof ob igat]on

Presntoi nlous forfuture


a(agemefrtsi wll adgaig ta

""*"",*or*

artvs and s!er]tivs

fui
fi]lJOr

uit

Listeni8

't3

58-01

onversations
Whenmeetng
someonfl thr f rstt]m

teratio
: a ir |e

14utturI
62 5

U tL]rl
awarnessa rado
nterveW G it giv ng ]nJapn: a ta|k

lt r; Dingbusness n
Fi a]]a extrtfrom

reat9 goo]teams:

Wrtingathnko! eltrto host

17

L sten9to sttistinlormato:

sttistics
7+77

18

cmpany
finnes
78]

19 J:

20 #f;"'*
21jii*,"*
90 9

Ha|ma:aseretvesu.ss]
arrrti e

hang:awebgeshort
nies lromthe busness
ewsiMn andWomrn
smooth]e]rinks:
rcadingd
compalnqtwar1ies; Kaido:

A rsentlon ba ompn

Mns an]WomVest'nents:
n
intruiWWth
thfoundrf a

adiintfuiW]
lhe marktng
dirctorol a businss st]pport

WritngyourcV, n 1rt
from
a boko inerefutmni

Leitr aply ng fr a jb; Letterilrvilng


adidtefr tervw; Lettrg ving
the res!|tofn a ition]
Lette
g vinggod and bad news

22:i:;i*-""'

Preparig
foran interuiew:
etratfrom book giv ng
]Viei
hristmstext:n

d o nteruWon Works tL]ations:

23

dvert semets{ortr ng
ourses]A n-ren-ro
o n
adverl]ntre r]e an altie

360 degreieedbaka radi

stff
98-101

24:rflffi"
102,105

Useof emai]s:
blsinss
ren;hr rightt.etment
for

ommuniatio tivities

106

sam answrst Wrtigex]ises

Il0

ExA sKILLsAND xA PRAI

1,l-15l

ctents of em stion

]]
152
16E

rrfth0k

Wrting etterst eIess nterestin a

i|]ngin aform]Wrtinga em 1()


book a p|eon Urse
Wr]tingat of a business rl,t

spekin9

vbL|Iary

Grmml

Mk n9 sma ta|k GiVng t med sehto itd!e

Gussingvoabuaryflomconteit

Pleset pe'Jt and past sim e

g fts:ve_nui
VbUryto desrib-6

Desrbinghabitsnd Ustoms

Dis!s5in9|.ns.ndtmro]ts

D,L..ond]

o.

. . d , l i ' i . o ,' , o , | J , o
' '
rc

Desrbingligus id trends

Vocbu]aryto ]esnbe ms and


achievemeitsWord bU dig
Ws of dsrib ng fod

ot]ntb]e
anlUnounlab|e
nouns;

Vb!|arto desr be grPhs a]


harts Describngtreds

d]tvs and a]Vrbs;


comrisons

oisUssnqomnniormt]on

Pronounsand rierccwlds

Roe pa:a onvrsatin


Wth

sioks adshrsvoab! aryiGUssng


Lrnknwr
Words]omonte1

Givingasummry
olanrl|

co oatiosts boLrttime
nd money

Dislss q whttoinludei V

l-leadingsfff CVs; Des. bing apliatio

DsUss ng a nts for sti Hyothrsis ng

mIo!,mentvob!|ry

DisUssi.gW.s otgvingfb(| to |af

sodsvoab0
ryinbusnss

Doing sk]|sUlt;Dsussingompanyo!ieso

xrssions
ol quntity

whih/Wha/that/whre a'Jss

ilstnd seondonditoa|s

Whatis Businessnglish?
As th 8loblonomygOws,mpaisfon1dilfrnt
ountisinrsin8lhveto Wok,tld nd
ommunitwith eholher n8lislris often1he
]guag
usdf this ommunition,
notjustetw
\,
i,ive.d|5
ot tn8li' bUlbe|wen \ ne.cpop
who do t skeahoth's]nguge,
ut spkn8]ish
s a forei8n1n8ua8,
Businssglishthfr
hlpsbusinesspl
wlrlldwidto b b]to trdend wolk togetLBusiness
8]hin]udes:
. th Vobulaywhih usinssplus
.

l e D J l | ( , l d l ] . ] 8 u d 8 ' { i | ' $ l i . l j . j r q | | | e n

n.r

.
.

tn ;n

rrcinqq in F'olLcl]

gmmI
th ilityto rcd bout d dislss topis otge ]
in1orql

tn ]'qiocc

a^

r|

Bus neSsVol]U|y
Busiessglishvou]ay
is th Wordsd hses
whih atlowusi s s o pl to ommunitout
8nrllsinssmttes,Within Businssng]ish,it is
possib]1lrspei]is
muhfuthI'forxamplenglishl
BkiD8'n8ljshfor ketigbr 8lishfr ine'
Businessnglishis ]sssp ilisedthn lhis nd tnsto
vthmi gneralnedsofb0siess,thethnlh
verytehnilsp ilistions,

L n g u gsek s u s e f uf o rb u s l n e s s
Ths inlud bilr8 b]to:
.

.
.

list ad sp k durjn8 nornr]lsinss tivltjs suh


s intervjWs,metigs,1]honevstionso
ngolitions
. ] db , \ . . l | l | . .e ' i ] . , | p | , d | : ' | . '
in|ormtion On lhe ltellt' t'
W | t | U " i e $ p | .l . I I n | 'o | D . s n ' J
Witig I lepofls' ]ttIs,mils nd ropos]',

Grmm
ortgrmmti|pessio
is bomin8mornd
rnreimportt'or sussfulusinssomuniatjonin
ng]ish.The qulitof ompny,salrdbusinss
pson'scolmuitions
is irsin8lysns
rfltiOn
of th qulitof the omny'its rodulsor
sevi s ad thewokofits enrp]os.

B u s i n e S st o p i s
B!s]nssop]regnel]y
irer s t d in business.rltd
tois'ndusinssng]ishllowsthmto Idhoutnd
disussthestoisilr g]ish.Thy a dwhat is
bingWrittenin lhebusj s s stionsofnWsppersj
lhey
n edd disussth 1atestids
omingfom
| ,( "Iid |' .i.' '' oo s,

l\ JI oW. th lo |'ee

up to dtwjth tlr ]atsttnds'brrsinsst hniqu s ,


inovtiosd dev]opmnts
in thebusins5wolld,

o | h , | | | .o f n | e | " . |{ r o ll n b | o 8 e U i v . | ' I y . e s s :

Businssvblr\ry
in Uslntrmdiat

PIimiry

ambnd8
Ditionry

Whtis Usiness
n{r
rsh?

Theworkingday
Getting
started

,NnmeLei|.

1 Readtheintrodutionsnd
wr;tthe orretfirst nmes
onthergnigrmbeloW.

,l'
Jen l,m
reC]Jtmetnd

lv]Yjob
isto nrke
surettrattlre
gWnl
r00u

,|'m
Kevin'
Ihve
qener|
resp0sibiIity
trthetire
0many.

'I mGuvlleadthe

,|'m
Rihrd'
Ido
theookkeiq
diheyroIl,'

ndthebusiness

,l.mernrd.
|'min
,|'m
Gml,
l,m

,|,,,, K .''hompso
|\4a.lging
Diretor
dtesnnq
{inding

,,,,',,,',,,'',,,'
Ytes
s|sDiretor

Gree
. ...',-.,,,',.,,,''.,,,,
pmet
and
Devejo
ge
Feah

'N4vnme'sDine

2 . . . . . .... . .... . . . . D t e w
Assistnt
nging
Diretor
4............A
. .s. a
. .a. .d.
FinDirector

5 . . . . . . . . . . . . .S.m
. . i.t. h. . . .
|vIketing
0iretor

7 ' , , , , , , , , , ' , , , . ' , ' ' , . a n d 8 , , , , , , , , , , , , .L,, ', o, ,r,t,e.


mn
Resoules
nge Produtio
|\,nger
9 , , , , , , ,,,,' , ., ' ,R y
Ac!ntnt

10 heworkig
dy

h r g e0 l t h e
e o p | e W h o s eo|L r

|fyouresti||
2 lf youreWorking'te||yourprtnerboutyourjob.
studying,think bout someoneoU know and te||your artnerabout
thirjob,using the hrses in the Usefu||nguagebox.

Usefu||ngua0

deartments
ompany

M]ob/resonsbi ty s to ,,

Desribingyouriob
'mthe ',, (]obtit|e)at
',, (mpan)

VoabUIa
Lok at the |istof deprtmentsin omany {-h)and read eop|e'ssitutions(1-6)
be|ow Dide Whihdeprtmentehers shou|dsktoseakto Whenphonjng
the mn'here are more departmentsthnyou eed.
ith l l is mrkeling eutivewho lras rivd svr]oml]tstom
!stom s otlt fult god5.
z Dvies nsultntwh th1ksh hs t pjd fo invoie,
Fie hs jlrst rivd th lsults ofsom laomty tsts On possib]nw
odut,
s s]atIjs sl s euti\,who iltr s tedin wolkin fol the omy,
5 s vas Woks in th ompn as srtrynd sh hs pbLIWith h

Telrnil suolt
e sles
f rketing
8 Resehnd
lr Ploduti

in stokingth omny'soduts,
6 tilris t ail wh is itsted

PersonIssistts
ing
Listen
nybusy pople hve a persona|assistantor .PA. Work in pairs and mke |ist
of t lest threethingsyou think PA does'
YoU are goingto heran interviewWitha PA WhoWorksforthe diretorof aV
hane|.Whih ofthe followingdo oU think ou|dbe part f herjob?
u,.swe,i. e||e|q

bookin8fli8hts
ookin8taintikts
o ordintin8spri]vnts
lookinup iIo J

]i(ig, o,|P

=
=
L ]
L ]

piont]s]g
ppointmnts
tkignotsin meel]i8s
tkighoells
Wl,or i 8 vi'i|o|'

Listento thefirst art ofthe interviewtosee ifyou were right.


4 Read the fo||owingquestions(1-6)nd match them with orret rep|y(a-0.
l Whtkid of atmosphdoyoxwokin? ---=\
2 Wht do you lik estaoutyoujob]
3 n$|'oyo|||l|',

)
\-,

4 Do olr have 8ood working eltioshiWith ou oss?


5 Wht kind of qu]itisd ylru think a PA eds?
6 Do yo! hve alry wods of ouagmtfo
who is thinking ofbmin8 a PA?

Listento the rest ofthe interviewnd hek your

a orgnistionisth mostimotnllhing,
vu n uI lot oIplssureto mtd.l]ins,
||,.,"]L',q),
d Yes,w gtOnvrwl],
e Bj8 PA is Vlub]ael,
i The pop]],"vrkwjtlr,

| k i npgo n t
Work in pirs' hoose four q uestionsfrom the interview
to sk your prtnerabouttheirjt,'

day 11
heWkin!

hngig
|aces

quik|.Lookingthrougha text forthe keWords


Whihyou are interestedin is a||edsig

Reding

heIrtChanging Places has four paragrphs.sn


thetetnd Writetheprgraphnumberswhih ta|k
aboutth fo||owing.

RelitTv is whrI a L eo]Ifilmdi diflt


situtions,o l is ,'sthtrrwhe glu of
opLWhodo ot know hothIhvto liv togth
1 Disussthese questionsin sm||grous'
. D you know a],othImlsofealitvV?
. What do ou think ot it]
Red thertile belowquik|'withoutusinga
ditionary t gt gner|undrstanding of Whatit
is about.his is ||edskmm/g nd is very usefuIin
a work environmentWhnou hv a lot of text to
read'Afterou have skimmedthe tet' you n
decide ifou are interestedin readingany s ofit
in moredtai|'
Whenuhaveskimmedthetetnddeidedwhih
sentencesor argrphs ou Wou|dIiketo red
again in mredetail,otl need to be ablefind them

P.rlJ8Jph{sl

. Dnk]Gn
. ]xJ ill8s
4 scan th trxt aginto see if the fol|owingsttements
are true rfa|se.For eah statement,oll Willneedto
hek two aragrphs'
Donld isDer
1 H o s foma flh {Inily, '4q,,
2 n ook pns.
]sOomsup to
3 I t]reoglmm'h sussIull
| |. . n "

\ 5l"

i"J.|,Il,]"|'5

4 lle is thinkig oI akig diIf nt Iso esl]onsibl


I n . o I d e| | | l l , l n i q n " I r i | ' ,

HANGlNG PLAEs
1 o n y r i t i s d i s L ] k e r o l i t V u t o n e s h o w w hhi .ohs
reeivedvery fovo!rbLerviews is lrongingPlo.es'-e
moin ide is simple' oketh hiel.ltive offier of
omoy ond put him orherin Lheosition oone of Lhe
omolow end wrkers.
2 DooLd iser is the o of th Asoion hoin of
hteLsin Ausrolio,His omilhve been hotel ownersfor
three generotjosond ore ne of the WeLthiestin the
A u s t r l i h o t e l i n d u s t r yn t h e p r o g r m m e , w e s e e
Dnold isnerwrkig os o beo]aook ond Leoner
Wh]lesupew]sorsmon]torhis e tmn' noLinqn
m]stokes,He hos sne triumhs,iL]stl!e,ln Lhek]then,
oks severolookes'for emp e, nd,
he suessfuLL
os housekeepei he mokestheeds oetLyhe rest
of his housekeeing'howevei is noto suess's h fo]Ls
to lennyroonrs t the omponyeqrllrdstndlds.
e | - i . < U p a .
A' |-'do||ap.oq|rfo.
tokig hirn F.om roomt room' oint]ngout h mrstkes.
l ]ennings runs o suessfulhi o steok lrs
oLldWoside lnn' Hehs repltotion for dmonding
q o | i q 1 n | ' o - b o , | 1 . e ' r n s t t o o d ' d i '
Vr'henh honqesLes with sorn ofhis stft we see
him fojl o numeroftosks in the reslouront,As Woiterl

dy
12 heWrking

he ont]nu orqetsto osk Ustomers


how the Wnttheirsoksto be done
nd mies U the orde onrplly
Whe he hs to servefive tlrlesotthe
someLlme. A lew minutes loter
disosLerstrikesWh his tie bomes
ouqhtundeth dnnks on o toLhe
net doy' Whe hetokes |hele of
the ook' his s!ervor mokes him
rdo severolof thestks'
4 Nowthottheir ePerienis over,
o r t h L t o s L h n k L n qo l m o | n q n y
hnqes7he onswe is tt the lrody
hve,,'We hve oied out severl hges'lik
srt]ngth knive' forks nd soons'to mkeiteosier
for the erso who Woshesthe dishes,,,sosMr
,'Wele olso r d esiqnin9 the stffuifoms,'
]enings,
/]r]snerfuUd|he eerieneven rnore of shok'
He ntonlmking hngesin is htels,like the
polion who ordsnew suLiesof leonig
mterioL' butheolsown t reote ho'gl'q
Pjo.es doy tllAsolon Hte so thot tl senir
mnogmento go through o simitorross'

5 Wouldnot]ikotlrsiox utives to wOrks


la s, .. ..
Alex Jnnings
6 e b]i v s qu1itisimPortntin hjs rstaurants,

Prsentsim|e

Presntontinuus

r|sU]ly

7 hs goodski]lss lviter
8 mkin8hn8esto th uiIomsthtstIfwr,
5 Disussthse questionsin sma||groups'
. Wht dOOuthink aboutaving hans?ngPl.res dy?
. Wouldit b 8oodidinu ompnOrleof
studyl

Worksho
Grmmr
PresentsimpIend presentontinUoUs
Youuse thesetsimle to talk outhbitsnd
thigsthtrolL,dysoI ltsuallytu ,
Al JniLgstuns a h,lin of stk brs,
{ dosthis as tol everydyljt,]
Qustion:,oes he n ftai ()fstakbrs|
Negtiveie doesn'.un haiaf stakbrs'
\o

,. l .e resenl onli|lUou ,o lJlk oUl lL| 'g

whih retuon]yilr tlrispriodoItim,o a


osswhih is ntomltd,
lrc are rdsigning th stff l1iforns(Thisis t o]yin this priodoftime,]
Qustion:re tfty edesi8ning th st.I|[unifns?
Ngtivi /.eyren't .edsigning th stff
(Folmd with amlisld.e + rdsi1iL
/ru1king,
t.)
.|

Dividethe time phrases in the box be|owinto tw


groups to show ifth are used with the present
simoIeor the presentontinuous.

a|Ws
Urrent
genra|l
often
loda

int me
att]emoment ttns moment
everymntn veryWeek
F\AJ
sometmes
thisweek

never
thisrnonth
twicea rnonth

Note:soe vbsnot usullyusdj th ontinlro


beausethyt]kboutsldles'not tions'..l,dnl, t
liks,|1)
koa, I Li!'l think' shpr||s,th!

2 Complete this intewiewwith Donald Eisner by


puttingtheverbsin
braketsintotheorretform,
using ithelthe presentsjmp|eor th prsent
ontinuous' sometimes you need to usethe
questionor negativeform,
work in 1lthes
ItIviwer s' now yu.veepind
dillenthot l jos,Whjh ja | 49a-n!,-(],outhink]is th mostdiffiult?
llouskIs
2 .''
inr
i thik husekepin8,
ined]so muh gy'The ]so3 ,,'
[send]mostofth tim Woking
s it a veylon]job,
thms]Vs'
(ou
ak] y hngsin our
Interviwr 4,'' ,,,
hotnow?
We s ,,, (rcview]th Oliy
isneI
Ys,eti],
onwho odslh lnin8equipmt'The
sentsstem6 ,,' (notWoIk)vey
We 7 '' ,,' tlslook) t
ffi]tl.
ubr oi olherlrot l olii s '
o|h|."io
Itviw\^.i 8
l)u \^d,l
uljvs to hv th ft8i8PLcs
xperien?
isner
Bauseit,ssLrh good]eIning ie'
(emind]utlvsthat
It9 ''
mg m tdisions]wyshaveffets
on oth rmberso|stff,xeutivesft
(noi lise]what thseffts.
l0 .,
3 Writefive setensaboutthings whih hppen or
re hapeningin ourmny or p|eof study'
usingthefollowingtimeexpressions.
v r y month
2 v r y yr
l w y's' , , ' , , , , '
3 ..'
4 Atth lomnt ,,'' ,,, ,,',
5 This month
4 Work in pirs.Rad yoursentencesto eh otherto
see if ny ofursntenes mtch your prtnr's.
dy 1
heWorking

Gorporate
ulture

tJ

Gettig
staed
1 Redthefo|lowingdictionrydefinition.
orpolte
cultu]e . ', the vlus' btifs and
tadiios in ompany whih jnfluen the
behaviur of iis stff' It impoltnt forjoh-sks
t kow bout th lture of an ogaisnonefoe

Corporate
ulture

Work in pirs nd disuss the fol|owing.


tlow do yu thilrkultuesmt e diffeeti
diffeletomnis]onsid[:

I L P | . j I i o r h I ob l W e P, ' l " l l n d m i d 8 e m e . I

ttle]atinshi
twnol]gu
s
ompnytrditios
how th slffdss
how theoffiespeis ognised,

3 Discussyouridesin pirs.

R e ad i ng
1Redthisquiztofindoutwhatkidofomnyu|tureisbestforou.cirleAforgreeorDfordisgree.

What kind of ompany cultune rouldsuit you?


sEloN A
1 | Jiket8kingtime t hve ht WithoJlegueseven
ifthis mens sedingmoetime t Wok.A/D
2 |tnie Wheeo|et Wokce|ebtebithdso
,
sei|osions.A/D
] pefepeop|to fix time to met me thethn
ometo moffi m desk t ntime,A/D
4 |dot ]ikeWokjngin an openspeWitheveoe's
desk ]nthe sme e' l Wokbettein n offieof
5 ]|iketut photosnd Pesona|objetsin my
Wokse'A,/D

s|olu
|fIdisgeeWithmyboss, |an te]JhjmlheA,/D
I Ipefeto ee]ve fom|eotboutmWok,
notJUsisU|omments-A/D
I Whe mboss gVes me somthingtodo, i|iketo
get deti|edistuinstht|n f||ow,
A/D
|timpotntfometofue|lm invo|ved
in th
deision.mkig
orss t Wok,A,/D
10 A pnshou|dhvestnddoeduesnd
oliiesthteveryemutfo||o.]tnesWhich
hageWithpeopIe,ssilutiOns esonlitirs,
/D

sEloN
1 1 A ompnmust kepup Withthe times.A/D
1 2 l eedto tke on h||egestmakenjob
inleesting.A/D
1 When |niga stteg,it is Usefu|to|okt
Whths WokedWe||i the pst, A/D
14 A ompnshou|dbe poudof itstditios.A/D
1 5 rn||y'
Whihofthese povebsd oupefe?
ett sfethn so,
Nothingventued,nothiggined,

rorte
u|tUre

Add up our sores for setions A. E}nd.

sos
setionA
1 A_1 2 =1
D=O
D=O

4 =o

D=O

ouest ons 1 t 5 e 8bo!t Llre|toshjpWth


o||egues,A se oi higheth8n 2 suggests t|rtyoLl
ike to Wokf omnWheem|yees fiends
nd nt|kout peson|mttes,A soe f2 o |ess
means thtou efeto kr you Wk|ifeseat
fom oupeson|lfe.

stion
I A=O

D=O

1O A=O
D=.1

Guestons 6 t 1o aboutoUeltioshiWith1rr
mnages A s.oe f highethan 2 suggests yU |ikto
Woki m3n!1rhee
o]sbetweenmngesnd
staff e fe b]e,A soe f 2 o |ess mas tht oU ke
to Wokin comanWheeo|hav |e drfined
oes and thee s mre distnebetwenstff nd
setion
,\1 =,\ 12 A=] 1 A=o 14 A=o 15 =o
D=o
D=o
D.]
D_1
=1
ouestins J 1 to 15 bolrtotrttitudeto.dtion,
A soneof highethn 2 mens yu ike to Wokin a
omanWhjhv|Uesnew des nd tke seious jsks'
A se f |essth 2 means oUefethe srUityof
omnwith stgtaditis,

3 ompareyoursoresWitha prtnerto see if ou


would|iketoWorkinthesmesortofolganisation.

2 Find adiective'.nouno|lotionsin the quizWith


these menings.

Vobuary

t th orma]wy of doi8somthi8
2 .in t,le sores4ndlysis,)big dn8r
sometimesyou my wntto eodmoethntwo
wods.Foexmple,you mightddthe vsthtoftn
gofoedietive-nounl]oations.
The ol]otion
r,ide 48e is often peeddby the verbs offe' or
pfovid.
Wt vrbs would ommoly ome beforc t}letwo
djtive-oun
o tiosyou fudfor qustios1
d2?Lookinth quiz t find out.

Whn rrordig vou1Jy,it is ot lws nou8h to


writ down sinl words' It is muh r usful to
eodwhih words r oftn usd togthr.hs rr
alled .ollodrio,,Usulty the words from
dilIentptsof sph.
veb-noun oilotionslike theseeveyuseful:
llnhapdut
fcltttafget
1 Looktthequestinsinthe orporateu|turequiz
gin. Find verb-nounoIloafionswith these
meanrngs.
l
2
3
4
5

tikjfmal]
mkn ppointmnt
hn8thinsstob modrn
ge1(rdo somthingdiffiu]l
didethwy t do something
in th futur

haa?h,t
,

Therothertpeso[ol]olionslike these:

dietive-noun

noun-verb

w onLugehi q1Iit sles incfesith sumln-

w offq awi.I funge of Th afkt is epllilL


svis.
E1ickl.
veb-dveb
stLff t aLlaud to d|ss sl1II,
1 have ta wok clasl uith n o|I2aus-

3 NoW usetheseverbs (,1-7)nd nouns (-g)to mke


You an usesomeofthe
ommon o||otions.
Wordsmorethnoe' Useditionryif neessary
plopos]

I p
2
pool

b meetjg
d

ttenti(tosomthjng]

t
rcah
7 om up wlt

f
8 youfull t tial

(1-6)ndnouns
4 DothesmeWiththeseadjetives
(a-0.Agin,youanusetheadiectivesmorethan

2 rwding

-b

wok

3 ]ose
d pIt ship
5 mtitiv
6 v]ubl

pie

Ut!r
orporate

,l5

0lympus
o]mrrs.n intentionl
omnyWhoproduego{rdsfothnot p d mput mkt,
pulishd
They hv
the followin8sttmnloIthiroorteultueo theiwebsit ,

Voabuary
1RedthestatementndUnder|inetheol|oatiosyoumadeinthe|stexerise'(Ifanyofourco||otions
do not apear in the tet,they re probb|yorret,but hek them Withyourteheror a ditionary)

About OLYfVIPUS
Pop|etlk lot boutororteuLture
thesedys
but t olmusWerellypy attetionto it. Wirnto
offerpeo1haLlnging
nd rWarding
Workin a
plsntnvilonment,
Emloees
dresssullyo
daysWhntherei5 no ustomer
ontt
andthish|ps
to reata fliendltrnoshere.
DeveLoping
nd rnaintaining
lo5ertnerships
With
our stomersis one oithe keysto our suss.our
ustomelsppleitethtWotrerh;ghqulit
priesnd a highleveLof
rodutst omptitive
ustorner
r'hey relon us to omeu With
solutios
foltheirneeds'ndofours,
ustorner
ar
is notjust aboutexternalustomers'
|ti5 lso bout
howWelelteto ehotherndWlktogethrto pool

We lso Wolkin loseonttWithother0|yrnpus


mp|oyes
roundthe World.his intertjon
retes
manopportunities
to trveLndto lealnfromothr
or.i(es'
We ll'qe,|.|oJl mo|vd||dbIPrerou.
is
oul emplyes.
his is WhyWestronglysupportthe
professionl
and peonaldevLopmnt
of our stff
throushWo*shops,lssesndshortourses.We im
to hlpllouremloyeesleh
theirfullptential'
oL]rmagement
styleis opndoorndstffhve
aessio mngement
t al|levelst Lltimes.
We ride
ourse|Ves
on ourgoodommunition.
Weholdquarterly
meetingsWhereemLoees
an utforWrdnnew
metings
rooslsadWehvergulromrnUnition
to inforrnemployesaboutll omnytivities.
|short'olmpusi5 gletleto Wolk.

Llstening
01ourse,wht mnysayslroutits oortultru
not wht hpp D s in li||You r goingtolr
two olympus enloyst]kingouth8 s to th
pnsioshm in thioInpny'

012 Listentothe reordingagain and Writedown three


mor verbs Whiho||oatewithmeeiing.
Work in pi nd describe these emloyees'
attitudetowardsthe ompanytheyWorkfor

ljsefu||nguage

askti
t is noi neessaryto understdeveryWordof the
ovorsation'
onentrate
ontheinformaio
Whjhis
'?rortt,ln this cme' istenfol the opositoof the Uiure

Describingattitudes
thinkther atttudeto theompanis VeryWfin
thinkthey
soundethusist
abUttheomanthe
o me' theseemveryd ssat sf ed Wth thr olorte

r 1 Look bk at the o|ympus ulturestatement,then


Iistento the onversationand answerthis question'
. Wht prtsot th ultursttmntnottu ,
j..nr.lino

l6

t( mnlnwAAt?

coroate
U|ture

hesoLndangryaboutthehanges

Askigfor informatio
Spking
1Looktthe|istofquestionsbe|ow.FindfivairsofquestionsWhihhvethesmemening.
You willbe |eftwith four questionsWhihdo not form a pir Writethe questionsWiththe same
meaningsnext to eh thr in the table be|ow,
What,sthe mofyour oma?
What Ieo! studyin8]
Wht do you hopeto do in th futue?
Wht do you ejoyboutour job/studies?
Whttimed o! strtnd finishwork?
]
DOyou d maydifferenllhinssin youwok/studis

Do you trVlmuhin urjob]


d you do]
Whl e1]y
Whteyour lnsfothe futuri
Whteour workin8hus]
Who do you wokfI?
Whtdesoujobinvo]ve?

QuestioA

QuestioB

||hat'1th namofur cmPan?

fa|?
Whodou|,/ark

2 Work in pairs.hoose three of the questionsfrom xerise 1 to sk youl prtner,thn ask three
morequestionsof your own. Flemembertthinkbout Whetheryourpartneris workingor
studyingbefrehoosing your qUestions.
Work with a prtner.FIeadthroughthe |istof questions(1-6) and the |istof resons (a-f).ake it
inturnsto sknd answerq uestions.When nswering,hoose a reasonfrom the box and dd
e,?hernotherreasonor more deti|ofyourown.
sfudtA ]s it imoltatfo.mn t otffleilrlehous?
it a good1hin8for wokigpents
studetB Yes,busso staffhavfmi]yommjtmnts,
Whnedto orsnisehi]d,
l
2

4
5
6

l5 it impotnl|r a omato offefleibteho rs?


thirown wolksp?
ls it imotntf a omato givmp]oyes
it impotntfo a omaytopvideInterlrtssf thiemp|oyes]
it impotntfo a omyto oflertriningt its emp]oy s]
it imporltflr onrato hav Wo.kforWithdiffttsof op]?
Is it impotntfo orpnto haveulsoutwhl its mploysa w]

d
e
f

this pItofth ol'sims


diffrelrtopleingdiifertids
somstIfhvefmi]ymmitmnts
staffed pleto leavunfinishdwok
staffedtofeLthyn dvlo
ndto looku iniomtion
stffsomtims

O r o i e U t U

11

'

Gompay
history
Getting
started

LeviStruss& Co.

'@g

HoWo|d do you thinkthese ompaniesre? ry to math


each on Withthe dt it ws set up.

Reding

1 Look atthe verbs (1-6)nd nous (-0 be|ow.Find


eightverb-nouno||octions'likthe ones in Unit2.
YoU an use some verbs and nounstwje.
l set up .-\
an Wrd
\\2 lunh
usinei(
3
odut
4 Wi
5
e n lvetising
mp]8n
6 nrhit
1 thrsidy/djrtoship

.l\llKIA

2 skim thetext about Lvistrauss &o. quiklto get


1 1865

2 1886

3 190

4 197

ompare your ideas Wjtha rtnerndthn chek with


yourtehet Wou|dyou preferto Workfor ompny
with |onghistoryor newmpny?
1 ow did th ompay b g in?
Lev stlUssws bom in Bvrjn ,]829
butWhenh ws ]7' he nd hisfam
e ] i g r a t e d t t hUes A , I n] 8 5 ,h e s e t
Uphis f rst|othingbusinessin Bttry
street,san Frnciso
some ers|t.'Levi
ree]ved elter flm

thm.he
rodU]g

18 ompyhistory

generalideof what it is about'hoose the best title


for the artilefromthe fo||owingnd ir|e1,2 or .

l Lvi strUss& o,: strngebg]ning


2 Levjstruss&o,:thstoryfthisuss
l L v i struss& ,: th]ropay stUtLu

prtnhipndrodUction
begn]n
]87' At thttimr,the troLrsers
Were
2 ow did they cotiue fte.

m o n e y o d v e . t sn g v i n t h i l e d
dys,Lev strUss& o, ranstrong
6dVeis]ng
mPaignfoltheir rod!ts'
W trl Hs,Whotookovel the
resdnof the omny ]928,
mdr surethttheame ,,Levistuss
& o , ' W s | W yosn p o s t e l s d
b ]brdstrthe dvefiisdon th
rdiond in ]966,they mdethe first
L e v i s t l U s&
s o , r y o m m r i ,| n
]985,the aLrnhed
theirfmous
|undletteommelil n Whiha yUg
mantksff h]sjens]n UbIi
aUndrette
nd Utsthm in th Wshing

Lev stUssdied]n ]902,but h]s


nhews hertd the omny and
aried on the business'l 19]5' they
W o n n a w r df o t h i l , v e r | | sa,n t
|nternation
ehibtinin sn Frniso,
h e r W s b r i e f d e | i i e isn e s
dulingthe,]90s deression'bUtthe
omp6ny ontuedto rid duing
the fo owingdedes n ]960' they
iin ystpPdus igthe nme,over||s,
n 200'th ompny e ebrtedthe
n d s t a t e d nlg t h e i l t r o u s e r s ' j e s ' , ]50thnnvelsr f its foundng nd
,]0th
the
annivrrsryof bIUe]ons,
Wy were they o scssfu|?
he re ne ofthe b gqests!ess
one reswhythe omnygrewso
s t o r e si n t h e I o t n
h gb u sn s sW t h
rpo]ywsthatthy spenta |otof
nmthl s knownwor dwide,

Grammlworkshop

P a s ts i m p l eq u e s t i o n s

h e a s ts i m p | e

r Pst sim] qu s tios using most vbs fomd


with dld p]us thevI i thebse frm:

ThvIsin th txtnr]1li tlr st simpletns,


,1
ed the second pragrhof the tet gin nd
deidewhihWoofthefo||owingstatementsare
orret.irIe the orrectsttements.

I1o11]
did th olpalry bgin?
(Th ompa bga ..,)
I{ow did th ollnu r Lui's dath?
(I| olxillud -,-)

l Youus the stsimpl|ora finishdationi th pst.


2 Youus the stsimple|orn ationwlrihis otyt
fiish d ,
Youusethestsimleif Wsywlretlreti
np o.

r Past siml qustins with t,dsle a foned by


inveflin8 th v nd subjet:
lvhy e.e the} so sxessr/?
(ThY ur so slISSfLlLbL|s,,')
wh |r.s th bn| dIin in solS?
(Thr u,s a nf dLirL,t sdles lre.aus ,,,]

2 Writethe past sim|eform ofthefol|owingverbs'


chekyourspel|ing in the text ifyou,re not sure.

]unh

5 he answersto the q uestionsbe|owarea|lin the Lvi


struss &o' text.sthe pssagetofind the
informtion'then writethe missingquestionsin the
pst simple.
anig?t !|at!1 U5?
1 W!E|]|tri1LY! 9'raqp9:9,f,aniJ
Wlr h ws sveteen,

Work Witha prtnerand nswerthe fo||owing


questions.
Wthpnsto tlr slligifthevIhs one
sylLblendndsiD onvowelad osot?
Whatppensto the s]lin8ifthvb edsi

... .. ..

2
I Bv.i.

In Btterystret'snFriso'
hefo||owingverbs re irregu|r.Writethe pst
simp|eform.chekyournswers in the text if you're
notsure.

] 1873.

begin
In 1966.
gow

... ... ... .. .... . .


Thir t 50th nnive[sry,

Phpsbeus of thi stogdvtising.

h story t9
orniy

Hongdou
ompany
bckgroUnd

Reding
elolvyou Wi]Lfid n Iti]eaboutonsdou' a hins]othingompy
,1
skim it one quik|y'Withoutstopingto |ookup new vocabulry t
get gnr|ideof its ontent'

n q d oG
u r ! ] s W e | | . k n 0 W
hni n e s e
m a u f t u roefcr | o t h i nbga' s r d] nJ a n q s U
pr0vie'h
c ue r r e t r dse n t i sl \ , 4Z rh 0 !
Hij]ag'

HONGDOU
t'l.hhinsarat6wlisP]lout
t ar llo,8doa litIlly mean rel
i,ea,' lio,gdo! ks ost lines
PoPlthn* ofPoPu].r pom y the
g D}nsty Pot' Wng Wi ]]d
ia's si or l,o'es'.t'.ss, ]n th poem'
I1agdor a symo] of lov nd
2 ow fol onsumrs in in
today' th wod tloflgdo' ]so hs
othI ssoitioDs'
lt also th nm
ofo of the most rstdloting
nds in hia. Their in Prduts
rsuits'shirts'jkets,trnd r waand
li]dlns loths, ]n 1994, the
gornmntnmd tIongdu s ne
of hi toP tn lmous rnds and
i 2004'th omPanywon lational
3 Th uInt hana! of Hongd!
GIouP is I Zhou ]iji, Th
orPygn i te ommu!t ef
whn Zou 8adfathest uP
otton mil] in 1957. ^f!r fw
nroths' th iol omnt ofli]ls

4 T ompany grdu]lymPd
vated' In 1992'the Zhou fmjlyand
othe gied mor thn 50 Pr nt
ownrshiP of tlr ompny, Zhou
Yaotin8positi s a membrofte
ntiolal ongrs h|d With this
Ps ush o]dslyfindly
with 1o]govlnmtuthoritis.In
2004' th sovrnmnt so]d j|s lst
shrsin HoDs.lou ald in tht sm
yr' Zhou ijing took ov. th
osit]on.hairmn.
fordhim to jo]a togthiwith two 5 Hongdou loting usally attts
othr siilt oprtinst eate a
th middle agdmfiket ut noi thy
statwned ut]v'r Zhu did
ar tying to t ioths whih
svn ya6 ]ar lio rtig in
aPpal!o th youngroDsum.They
otton dust, ut ] l98, his son'
hv lsd th po sta Jff hang in
ZhouYoting'tk ovrtopiatio
som of lhir dvrtmetsto give
f the ompny,Tis w a Priod
th ompary a yngnng. The
feoomigrowtnd th ornpany
omny hs num of lotnnig
eg to xpnd, h urct
hinsottsid hina s jts ustome'
hirmn'Zhou iijiang' n th tird
d hoPs t iand its ov.scs
gtionson, 8e!P his jo s a
mtktfurthr,lvIrZho! mition
ltur t ehi UDivrsit).to join th
to mk oDgdou one of th woiid's
top 1othigrad5.

Bj8 b]to idntil th subil of ra8lph wi]l hl


you a1wrk or with yustLrdis,You Wi]l e abl to lot
th ri8h1le in te( fid out o about somlhntg
lvhjh i restsyou'
2 he rti|ebot]t Hongdou hs five prgrphs,
Wrjte aumber (1-5)i the boes to show Whih
information ech paragraph ontins'

a
b

d
e

Th rrly listoy ofth ony


h ompn,smrke
.1.h
orprr's
suss
Th origjnfthe m!ny'snm
Th rovmntwylomsttownshi

Zhou aiii8 bn1himan ofth ominy.


b

7nrr ]iiijo

c or r..lfii

.l .l

Th stattook ovIowslrjol1heomn-v'
Zhou iji8.sithbgnrUnningthe

|fyouon|ywantedto knowaboutthehistoryofthe
youndto
omn'WhichtwoparagrphsWould
read?
20 Orpayhistory

4 NoWredthose prgraphsmor s|ow|yandnumber


the fo||owingevents in th rret order (1-7i'

ZhOuriij]g'sgrndfthI
ga ottn
oP1lo'
0sslg
st.t owshif teompnfl]below50
Zhou ijingbgnt Wokfolth ompn,

Workin pirs.el|our prtneraboutthe historyof a


omanythat ou know.(lfou do not know ne wll
enough,yourteherWi|lgiveou some notes.}

Speaking

JosephRowntree

Work in airs' oneofou should |ooktthe information


be|owand the otheratthe informtionon ge 106.Ask
our prtnerqUestionsin the st simpIe,using the
qustionwords in brakets'to om|etethemissing
informtion.student A begins'
StudentA

bkgroud
Comay
afmusmnWho
owtrceWe

fmi|strtd
Wnlree
madnf c tinryrduts,he
nglnd,h y r
]nthe1gth
entury]nYork,
thecrp
Grou,
nowrtoftheNest|

L | s e n g
Youwi]lheapt| iturcboutJshRowte'th
oig]naldiretof thmpan.
1 Work Witha partner Read the |eturenotes below.
Numbers_6 |istbenefitsfor m|oyees'Disuss
whatou thinkthe missing benefitsoutd be.

3
fu+ waflers l.109.1,-'
, -'
a+ woYY'eia Ba1. L ,
N1rwer
iifaaLed +Y
'n* aasL|' Rwa+ree
i'^"+'n"

ade||1
+ ste++

,
4

,-' '

1 \s | I e

',.o'

,2

i|90.

**

".*nu

,o"'xnt |vc LofuP..,t.

NoW |istenfor the ke fts and omp|etethe |eture

qvco b]egk!llov o it qt!


R W n t r c ' s f s t ] l J n h e dKt th K t b r ] n , . , ,
hooioL
(Wh4,tthatt]e itWs a d Rowtr
,
(Whnl)
he hangedthe narto Kit Kdt in
Th nm pobbyamefrom ,,,' (Wh],|tik
,, ,, ' ' , ('|1av|Ian foe ]t ea] Rownt 5
he]rfrst advtisng s ganfo the podutw5 Whdt
otpeo1eedhydotdthe s ogan'Hve o
brokHoVotKdlin,,' .. (l4/helrl,
K1Kat WaPshVea|Waysten rd andwh]t
xet in |945 Whnthy hangdth WraPerto
b!eone,ThisWsbeaus',,' .,', (whl

Polo: . I -. mint
he ongin|ringshpedmi.ts Were ]edLfesVers
t J s A ] n ] 9 ] 2 , h e y
l n d m eo n t o t h m a r k e t i n t h e
wer not suess t f rst beLsthey |osttheir
f|vourfteraolt month Hwevel NobeandA||en.
tlvodvrtislngmen' managedto so|veths probem by
hnqi.gthe b/peof kging,Aftrthis' L/iesavers
m nts beamevery opLr|ar
he rod!t firctpperedi the UK n 19]9, Attirst
theyWeresuessfu buttheirpuritydeliedduring
the1930s
hen' in ] 948, Rowntree'sintroduedPoo mintst
the UK market'hey used the dveitisings]ognhe
nint with th ha\e' whi,.heame ne of th bst knwn
sIogsin the oUntry,

omnY
histOry 2,|

Thelnternet
1... .. ..

Getting
strted
,1

...

Look t the informationon the omputersreennd |be|


the items (1-6)with six ofthe words from the box betow.

aess
taskbar
serhengne
hoepge
]ntenet
securt keWorl
|ods/down|oads on ine
Websiteddess
NoWomp]etethe definitions(1-)using the othrWords
in the box.
1 .,, ,,prod!tsadsis b rughtvrthe]ntm1,
2 Ifou
omputrfiie,you n onilnd dit.
3 When ifomtioD
movsiomthlternetto ouromul,
lr
...

,.g;*r*i*}tfr*

..."....-.,'.,'.*

* .' ",^.
"..;

Compy
websites
Reding
1 Work in pairs.Look t the fo||owingpiees of advie
(1-9)boutWhatmakes good websitend discuss
the followingquestions.

he nVi8t]on
ofourWes]t
shor.r
d b 5
possi|,
sim|eas
ksLrrel|theUttons
re|er|y
|e|edndiwysrlke]ter
hoWtosetbkto thehomep8e,

2 Don'tPlt |otofinfomrt]n
onthhomeP8e,
5 {]5 s|sh
thevisitol,s
82tottrt

ttntion
nd8etthenr]nterested,

HUnoUr
e 8oodWofmkin8youl
Website
differnt
f roroL.rr
omPtitorsl
Use]ntrest]n8
|ikef|ashin8ttto
8Ihis
ttrt
theVisjto/s
ttent]n,

Whih giv ood advi fOdsi8nin a wbsite, do you


thinki
Whih don't gi\,ehe]fu]d\,ii uIoinin?

6 UPdttheWsite
e8u|I]y,
7 ryndputsonommenfrom
stisfied

Ustorers
nthsit'|fyou8tthir
ssion,
their
Perm
Pui Photosofthenres]d
ommnts,

to! reexPetin8
Visito.s
lromoveesto
yoursite,
onsdlinUdin8som
trns|tions
oftheimPott

P8s,
et yourWebsit
listdon themjorsrh
nginesdhekIe8Urltomksule
yoursiteis stiIthr,

Glossr ln(rutsotlon:th
Wyoffindins youwy undthsjt
,splsftpse n intodutory
8whih welomsth vitor hut dOsot8ivdti]edinfolmtion,
22

he |nternet

You hv lI. dy .tised skiDnrin8 text to idDt]ty the 8enl toi oi .h

pr8ph,
l somtts,lik usinsseorts logtils,tha8lps
ottnhYhdigs.This mkesjt esjrtOfind thllrfnatiyu wnt,
2 herti|ebeIoWisdividedintsixsections,Withheadings'hekthe
rti|eto see Whih iees f dvie (1_9)from xrise1 on page 22 r
in|uded.Writethe argraph|etterwherethe dvice ppears in the box
nexttothepieefadvicein xerise1. |ftheadviceis notin|udedinthe
artiIe,or the artiieleommendsthe oosite,put (l) in the box.
sometimes the text ma on|agreewithprt of the advie'

askii
Foreh iee of dvice'de dr Whh
headngto ook Under,hen readjust
thatst on,o fnd som ofthe dvie'
ou n ook forspeifiWordsand
phrses(forearnpe' ,sp|shpage,for
nUmlrer)'

Dsil]8

lt ne 8ood]d..to o Letfewommenlsfrom
to Postthm
ndskthe]rprm]ssion
stisf]ed
ustomrs
p8
or sti1,
W||,
Photos
of
Ustomers
on the home
5
however'renotrommened,
hm]nrcsonforkepingthehomeP8simPl]5tht
quikl,Photosand8immiksorj|rst
thism.s ]tWlLLlod
Wil|Use
th P8etoLodto
too rnUhinfrmtion
gt
y
oled,
they
Wil |ikthemouse
slow difVis]tors
go
e|sewnr,
n
fetule,splshge'toWe|omethe
som Wesites
Wsteoitime.
V]sitortoth
site'ulthesrUsUL|
Wi||ometo yoursiteto Iindsp]fi
fulost
v]sitors
notheryr
informtion
nd sP|shP8eWilljUstrete
theyWnt,
efl/ven
themdthe lnformtion
nlLy,
ttmpts
thUrnLrrebestVided,leyn8et
ndVIstors
UttheynLsokfir
thevisitor's
ttntion
them,
fm ovessmynotLrndetnd

Wbs
vryusiessds Wesitethsdys.
Hee,]msKerroffrrs fewtips on how to
mkeourwebsiteesy{orustomersto Use.
A lNDINGYoURWAY ARoUND
f
Filstof l ' goodWesitehsto be esyto vi8te,
theyn eVe
Visitors
n,tfiWhttheyWntqu]k|,
Wesite
Withjlrst few|iksof
ndgto omPetitol,s
the mol]se,l\,4ke
surthtoulhome8edirtsvsit
dre|er
to WherethyWntto gndthtthe L'Uttons
Visitolmyentr]nthe midd|e
Remenbertht
llled,
how,8e]to\ehon Dd8P
o| ll-P( |.o nJl'e:(|ed|
llonnPoint,
b
is Usefriend|y
YoUnhekWhethryourWesite
thrL8hit
inv]tin8
n outs]deltosee ifthennVigl
GRAPHIS
ndth o|ourofyoul tg\t
hoosth k8round
D,t
L]se
o|oursWhih
n dif{iU|ttorthe
rcfu||y,
F|sh]ngor
eys|ikWhiteteton 8rybkground,
to the yes,
ls |soilitting
spiningtet
WA o PU |N,WAo LAVE oU
YoUr
YoUrhome8eshou]dnot|ooktoo|Ltteed'
ot
nme,o8o'|oiinnd r desriPtion
omp,s
pdUt
seruies
is
usU|lynoU8h,
or
oUt

vls|oRs
D ovRsAs
lefourt]mesmore
Resethhsshownthtustomrs
|ikelytoU Prod!tonlinifthe slteis in thilown
l]stomers
to 5syour
|nguge,
lf yourexi|8
someof the P8es
s]teirn fod'it isWofthtrns|t]g
site,
However,
oJversion
ofth
orevenret]g
rememberthtthelere Who|e8e of issuesto
oversesUstomr'
legrdto hr8ingthe
onsidrWith
hf8es,
rtendhnd]]ng
suhsthehnge
sAR NG|NS
is omPted'it isWorthgettingit |istd
on oLl Wesit
the mjofserh
enginessuhs ltvistndoo8|e'
exPnd yourmIke|Howvel,itn
h]snsig]fint|y
pessndrquires lotof
e tjme.onsurn]ng
knowled8e
outslhenginesndhowtheWolk,|f]t
rc
soLrnds
]]ketoomUht]medtfouble.there
omPniesWhoyoua pyto submityours]tefolyou,
F EPING l uP o DA
]skel!Pto dte.]tis sl
in]ly'
mkesllreyourWesit
informtion
u ssyou hVethe
to voidtime.sensitiv
Don'tbeLiketh|othi8hin
time1ohn8eit rc8u|diy,
Lnthe
thejlsummruvl
storeWhoWeest] dvetisin8
midIef Winter!

TheInternet2

Voabulry
'l

Find Wordsor phrases in the txt Withthe fo||owjng


menings:

1 sto us lstion] -

5.,|fjr!141

, 8 q ' ' . |o

ooiUlU.U-nr'P'.'l\|.|

3 somethi Whihjs usedt ttrttttioolrb]iity


(setilr)
tlve th osit ift fo the you wl]l
(setion ]'
The osts oftrnspot, dlinistrtion t, whih r
xtl to th ost fth 8oods tstjonD),
6 Tkin8 long tim (s tion ].
.,' ,,'

2 NoW Use voat,U|ryfrom the exerisebove to


om pIetethese sentences.
1 Il's a\ry tr]n.aan9umln6
jo, ut it mustb d,
2 h ompulsoftwr."
designedtoh s
,s
pssib],
He,s8o1somtlhfuDitur
in thffi'it looksltl

05!2 Listentotheseemai|ddresses.sometimestne
address in the reordingis extlythe samesn
one printedbe|ow,sometims it isn't.circ]es ifoth
addresses are tho same or D if they are different.
1
2
3
4
5
6
7
8

8brent9@ttndJ.nl
sles@tv]onil,o.uk
bdmurDh!@hotmii,o
nt]i,om.aDla t ,l
ww1v,8lI.om\poduts
i L\n!r.Pekis@oDid'og,uk
sanhez@ntll,ulrv.s
ww,"\'.molDdhotel\sn,tios

UsetheWords
fromxercise
1toWrite
three

: i :;: il?':"-.,.*":,":.'l'#i;.,"

4 Work with a prtnr.ke it in turns io red vou,


sentenesnd orlet your partners Work,jf

s/D
s/D

Read the fol|owingsentenes.Put ifthesentene


ou|don|yome in n emi|'L if it ou|donly come in
a |ettrnd if it ou|dome in both.

5 Th bkimposes a
,' of ]'5o/0on this lnstion,
6 h8in8lhe design o th k8ilr8is just .,'
D o y o u e l l y t h i k j tw i ] l j I s s l s ?

sentencesbUtyour omanor a omany you


knoww||,

S/D

sm ofth lngua8eusdin mil5is th smes the


ln8u8usedi l t ts, Owvelomu1
tehol8
menslh rsomdiffeslfor mlou sl
up n utoma|iply1youmi]'

l N i e t o h f o r o u ,
2 ] tth op ofth llvnt fom'
l nlose J opyftlre elvntfom,
4 You equstW5 forwrded to m ,
5l'In|id]ouldn.topnthdoumi.

4I'mot]lyonvindythtp].Ithjki1ould

s/D
s/D
s/D
s/D

8 Thnkyou fo your rss8e.1wit]b out of


olii from26 to 28 y ilusrv,
9 l m ]sosndinghdop,
t0 ] ]Ookfwrd1rlyourrply,

Wrtng

Emails
Vobulry
1 ath eh symbo|from a Websitddress (1-6)
with its nme (-0.
1@
2
3
4

b hphn

s/
6\

t |rks]sh

ni]s n b Wjtth form]on ifrm]stl,


Usul]ythyI shortnd molik s{rken
gljshthn
lttrs.FOIiommunitios
suh s Ontts
resenl
ilr ltlfom use thn d hndwiltesigturs.
1 Mth the vers (,1-10)
Withthe moreform|vero
(a-j)withthe sme meanig.
I

tlk otlt

b tatsorone

4 hlp
5 thiDk bout
6

buv

gI Io8tll

9
t0 8tin touhwith sre

24

he |nternet

sidr

Look at the fo||owingWysof


beginningnd ending emaiIs.
Numberah list in ordrof
hWforma|youthinkthe
t,eginnigsnd edings are
(1 = mstformal;4 = |east
form|).

gining

digs

:oh

DeG

Yussinrly
l '',

i.lon
.,] ' .

."'"

ye rono-

Now numberthesetwo lists


from ,1-5.deendingon how
formalyouthinkthe
expressionsare ('1= most
formal;5 = leastformal),

Rqusts

Apologis

outau.,'
you,',
tse
outa
E ] worrldbegrtful
if youoult1'.

t'm sraout.,,

1wou]d]ikto plo8isfo ,,,

l^

sut..
'

Do you thik you ould, ',

] wutdtiketoffouplogis
f.,.

t"u"" u.."p. o..'..o*,in."."


po]gies
fo,.,

4 e|owyou wi||find list of phrsesfrom tlvo emi|sbout meetig.one is quite form|


beause it is addlessd to someoneutside the ompany,Whothe Writerdosnot
know.he otheris n ;nformiemiIto ol|egueWhothe Writerhsknown for some
time' Writethe forma|nd inform|hrasesWiththe sme meningin thetble.
Foml
.o ilist.ss ihe s./zed le
fo triiE do

[nfonl
to ttlLkollt th shda|

i"*rg+
t.di.t
d
you
ply
LokigfoWIdto
Hi d
ut I ouldmagth wekfte

++xt+++h
but ehsyou ou]dsusgst suitltimfo th week
Da ois
I'mrttybokdu n1wk

su

I woxld lik tOnge metiog


y diy veyfullfo netWeek

5 Writethe phrses in each olumn in the orrtorder


to reate one form|andone informa|mi|.
You hve rrngedmeeting With memberof stff
you cannot
from anotherdeprtment.Unfortunte|y'
nowttend' Write an emai|to youro||guei
lvhy you aotet
pl]ig
fothhgofpl
pologisig
suggeslig ltrtivda d tjm,
You hve notWorkedWiththis person before,so keep
thetonefriend|ybutform|.Write about 0-40 Words'

h tPnet 25

Describing
equipment
Getting
strted
Labe|the prtsofthe obiets (1-,1)
Withthe orretWordsfrom the box
(a-m)'using ourdictionaryif

e
g

bttery
abe/|ad
over
ever
metng
k swth

b
d
i
h
]

buttons
cD o[4
loUs
memrystck
seen
toer

1m2

l1

Desribing
oh!ets
VobU|ry
1 a|kWithpdner'hinkof
theobjectsthatyoukeep
on yourdeskorinyouroffie'
HoWmanyofthrm do
yu knowthe ngIishname fo? rytothink ofat

usefullnguage
Desribing things
|fyou dn t knowtheng ishWordior somethng you need
ou an desibe il herearesevr Wysyou cn doth s:
] Desrb the prts ofthe bjet]
lt's made up of / onsists of a f|atsDiae,
2 Desrbe th objetshpe anl]the mteriI tis
lt's ircular a\dis made ot plasti
Ds.beWhtthe ob]etsusedfr
lt is usec| fot / You an us it for reardirlg digita|
It is usI to / You us it to eord .ligital
lt is a devielgadget

to rord digIal nnarmtio,

Withour prtner,deide Whatthename fthe


obiet described in the Usfu||anguagebo is.

26 Dsrb nqqUment

Look at the |istof office otliects (-f)in the box and


mtchech with its corretdesription(,1-6).
card ndex
d paerp

b-Jr]e
e shredder

c hoeLrnh
f stae

1 ]t'susul]ymd rtpof thlt8t pisof


dlroId
nd1sidrthrr two mtlrin8s,You Us
it t kprloumrntsi, ' I
2

l| ,| '

,l|i
||l, '", Il ,
J.Ii,

o||jJ'|,lI^

Itworks b l t
it tt,s lr]o8hx Indof
p]asti nd thre sverl lads t th (o, You us it
lor dstoin8doureIlts.
|,,'le,,,, ,|,J(oi.| lJd lIlJ |'' o |, o 6p
st s t h p n n h i g . s m ] l i o f m e t t
t h u g hl h e m '
lt,s dvi rdI stl d p|sti.You us it IoI
r"lns.i
. l | l l | , l , ' | 0 | 0 ] ,. o , ' , | , h v , d p
inl a fil,
l . ' " m l t l , e , " o I | || L " , | | ' " | | | . ' ( o P e ' i 8
pIs to8ll:

4 Look throughthe desriptions(,|-6) on age 26 gain


nd writefiv materilsandthree she adjetivesin
thetbIe'
shpe djtivs

Thegizmogame
Lrstenrng
somtimsyou use thWords?it, to dsibe gadgt
w5meou nnotemmrl th 8izmogame,
wht tlreto]in th
ou Wi1lhtheeeop]desihiD8
js
th
oth
]ft
usd
ior
one
sonis 1]]ing
hotlr8rah
truthboutitsus,The otheltwo re Iyig'
1 Beforeyou |isten,mththe vrbs (1-)Withthe
verbs (a-)Withsimi|armenings'
2 dismat]
3 fstn

b ut t8thr

2 com|etethisdi|ogueWiihtheWordsprmr,enf
ano rcmporary.
Add four materi|sand fourshe adietivestothe
tbIe,lJse dictionaryif neessary hen comare
your answersWith rtnet

Workwith a partner Lookatthe objet be|owand


discuss Whtyou think it is used for.

A ynW jo is l],
{itwi]]Iiishin |iVWeks),
positionnd thatyou w
B Rlly?I thoughtjt ws
to
sty
th

e
fo
vl
8oin8
063 Listento the three spekersand ote dowthe use
eah seker gives' Don'tworry bout the deti|s,
just tryto undrstandthe min meanigorg/st of
Whateah speakersays. When you hve om|eted
your notes' comareyouranswers Witha partnet

sPoak.r

om|eteth0 desritionofthe t,jetusing the


words in th box. chek your answers in pais.
his tool is mdeup o{tw iso|mt],joinedin
th middleWith 1 91t orivet,rther]ike pir of
2,...,,,'
. r 3
' t thet oi oe of thpies,the
i s s m l l 4 ' . p i e o l m e t l , ] i k e 5' ' W i t h

064 lf you want to understandthe detail of what someone


is sying,yU askthem to leeat themse|ves.Listen
tothe recordinggin and Writdownmredetils
aboutwht eh spaker says.
5 Work Witha artnernddeide Whihseaker is
tellingthetruth.hk ur answerwith your

p i L m i . . | . 8 , ( l e | o r l h o l l e ' p ' e . e ' l h e l e |

notr 6 ' , ,' solidiofmtl.

liers
sssors

rng

round

sfe+ll

sem |TcL]ar

Workin irs.one person hoosesn offie objetora


too|thatisusedintheiromany.heydesribethe
oiet ortoo|t their rtnerwithoutnmingit.heir
prtnermust guess the orret name.

Desribingquirnent
27

Lesing
equipment

R e dn g
Instadofu}lg xp siv q uimt o mhiniy,
somtilrrs
busnrrssshoosto l d seit, Ledsintm ns
pyingmonhmothto 1homanWhoownsth
q uipmet ]n elunfor usilg it.
1 Work in pi!s.What do you think are the advntges
of |esigq uimentinsteadof buingit? ry to
mke a |istof three dvntges.
2 he fo|lowingsntnesome from a wb page
givingadvie to businessesbout |easing.Fo.eh
sentene(1-6),hoose the best Word(A-D)to fi||
eah gp' Use aditionry jf necessry
] alryompiswil] happyt t to find th odut
Whih E.,youn d s,
A ontats B m t s
touhes
D filrds
2 nrputrs'hotoirs
nd fxmahlnsrl],,
vilb].
A getl B hi8hl
widl
D hrr8el
{

vou

hA'FIILo

|,eAJIprA

Iv!,IhoU,rJv|,,8|

A lrso]ut B fu]l
4 h pfits of slof the quimentIefte,,
tw ou ad the l sin8 oay,
A spl]t
B |rt
sertd D broken
5 Th ]engt]ro|onlrtdendson 1heostnd th
oI thequimt,
A ]i|esan B lilstyle liftim
D litlon8
you
Thy
l]ow
lo
'
t]ie
quint,
6
ls
vis
B dvn rIom
D upgd
|n any tet it is imortanttounderstandhowthe
ids are puttogthr his helps u to understand
the gener|meaningnd n even he|you to red
fster Rd the Webpge oppositend puteh of
th sentenes (1-6)from xrise 2 i the orrt ga.

sklip
Lookatthesntencebeforethogandhosethe
se.'tenWhihta|ksboutthe smo ide,

2 Desr]b]ng
eqUment

No mttrWhttpeof businessourejn, ou
need5omekindfqUiment.
herob[em
WiLL
thtitnbever
Withbuing
oUrequjpmentis
ifou needto purhas
epensjve,
esej[t
severLitens.
0ne so[utioto this problem,used
nUmr
of businesses,
is to
baninrsing
nthis W,1 3
|esethe quimentinstd.
Lesinga mhineor ieof equiprentis
sjrrrj[rto
rentingit. Youthe|sjng
omnehmonthforth ightto haveit on
nd usit. Lesingontrac6n
ourpremjses
stfrdifferentnumbers
ofers.
2, , '
Atthe edofthe ontrd,onither
ontinuelesingt Lowerrtor s|Lthe
equjmentto
notherersonor ompn,
'.
ndifferentkjndsof offieequjpnentn
e
tsd.
4, ''' .
some Lesjng
ompniesoffermoreseiLjsed
itemssuhas mnUfcujg
equimetor
griLrlturL
mahiner.
If ounnotfind the
qujpmentthtu
requir
on ompn
st,
an
stiLtontt
tasing
omnnd
ou
suggestit.5
Lesingonnis
kjndsof
offrrndiffrent
eeds,
ontra|sordingto oUrfinani[
for the first fewmonths
suh lowerpments
to hlp newUsinesses.
6
' espeiailif the
[as [ongterm.

Prohlemswithequipment
VobUIary
tch the signs (a-e)withthe
prt,lemsbe|ow(1-5).
l
2

4
5

Th syst keesshin8,
The Ikesuigoxt.
Thebttrynedshlgig,
Th perkpsjammig,
Th ionndslransi8,

2 NoW read the two emai|sbelow bout problemwith


piee oI equimentnd comp|etetherpirs

s)

irii

o:
From:

ri.

rawks
R hard Prker

sujet rainingsessio

Reding
t wok,you smetimeslravto usetwttsto fid
dilfetpiesotinfomtioso thatou ut thm
lo8thein nOlher doulnnt']ika lomoIpot'h
tlrissot
followigexrjs givsyou rtjin tatilr8
of keyinfolt]o'

Im fridmytrainngsess on todaWas bitoi a disastel'we


2 becUse
weremovdlromseminarroom1 lo seminarroom
Wsa ra
oilhe stminlteboardmeetingbu1spae
lobem,hereWrethreedesksm ssing' Wevertheworst
l | i | 9 w " l | . P o w " ' o o 1 l l 9 e . | . . i n| . J | d Il L . l l
lo]eloratl becUsetheb0 b needs hng q, Who shou d

Read theheadings in th rairsrequestformbe|ow.


hen nswerthe folIowingquestion.
In Whihsa(s)Wouldyoripett wite:
lh nmef alr olrjt
b lh nmeof pelso

ile dit

tQUlPitl:
:
L0Al0

:
P0BL
BY:
l|oD

tlofD:
DAT

loo|s

esss

lp

\j\
:
l.rom:

0t: I
toRItATIliT|0tt
2 (Nme) . '' ,,'

e''

Rihtri Parke
ala tlawkms

snjel: R' Lnininese*jn

so)' out th'tl iokn .quimt suldePonl]on rPns


rqe$furmso tseouldoufi|loi d giil b Ghnnll
is wuntilt
sU?Roboteal,tequimenltehnicin
Ari|utyU gjv ittoDrtYu4unwhoelpingutatth
to hlv lhe
momel'l kns throo mller tui it is suPPosed
srfinumbroldskssI do.tknowwh} udjdn1h'e enough,
Dld u nn tlu sal dsks IIo nywhere.]

Desibing
eqUmet 29

Proessesandproedures
Getting
started
1 Work in pirs and deide wherethese
products(1_9)ome from' Nth
them
Withthe orretountry(a-i),
1 I,imIs \
2 hu skjs
4 mrnlalhes

Dnr

hsia
Jzil

thUsA

6 sikIsk hl]pt(s

I
g

8 l. P]olf
9 Bg nd o]ufsn
audio visul qLr]pm t

h
i

slvitzIlad
jlnd
ldi.]
ln

2 heck your nswersWithyour teaher

workshop
Grammar
heSsive

'6fA\

bkground I1RIU'
coman]/

KrhU
s o t ] nGgO o diss t ] n i s cho m y W h iprh d u r s
n i t eF' i n | n d , w ] t hbt h
r r n d
t . q u a I si tkyi i n qe q up m n t i
| 9 | 6 , * e vaI d s k s i - ' |
n . r r ' \ d ' h -W, h r , e y b e ! . |
f o r t h es s d i v ] m
n l k e tN, W t h s] rk i sa r a I s o
p r o d u Udi d e rI i e cien t h ro u n t r i e s ' W
h e r d , r n 0
| - | - n - . ' b e ' 1 d . h r p i l U l O . d b e ' U " e d. gs
o n yO { t h 3pi rr d u c t s ,
Read the infrmtion atlout Karhu inthe box t'ov
and undrIine ||the verbs'

2 wo ofthevers inthe box are Writtenin the assive.


omprethe pssive sentenesin bo|dWiththe
tivesentneswith the sme meaningin the table
be|ow Foreh sentenei1-4)' Writes nexttothe
subject,o nextto thobjet and v nettothe verb.
Not||sentenesrequireo for objet.
ln th assivsts(2 nd 4]' th objtf th tive
sntenheorsth sDbjt,
in ]t.
ilr itee'
o mny of thiI p1]rduts'
on mlry of tlreir roduts'

Proesses
ndoceduIes

3 Look atthe sentenes2 and 4 in thetab|eagin nd


ompIetth ruIebeIoW'
Yufomthlassiv with ,'

4 hange these tiv sentenes(,1-)into assive


l Thy tsth5k]j the lly,
hski ,' ,,' inth1to.
ountris.
2 Polelrsehu skis j InydiIfen(
,,ir m r 1 dilfent :ot r"'
"|\. .|' ,
Th tkenWrodutsto th mutinsttestig'
NeN podrrts, ,' to th out]slo trsling.

C h eNl o . 5
VobuLar
Th flo.hrtlr]owshowsth possusdI trat
Tis ]s usdto InkhnlNo, 5,
sntfrrfloWIs,

@& * *fu
1

2:..

rossnd]sm|n

'

:.n

saksolprta

5 om|etethis prgrphWithmor information


bout Krhu by puttingtheverbs in brkets in the
passive.Someofthe verbs are irreguiat
hLopn}Jeroudf,heq 'lil)o.l\e,.
poduts.he skis l ,,,,.,(uild) ]5 diffrent
tehnijnsnd hone2,, ,,' (tst)ln the ictoyto thmoutais
1or
NWpoduts
3,,',,, (tk]
testin. hu sk 4
G]l] in my difft
bullbv nn\hJrlion
Jd |q 5
oun|Fq
skiIs'
r Whou use lhe ssiv, urhatoI i,ho does th
tio i5 usu|LyOl imotnt:
,,, Ihir skis rc prodncd i|I Ki|,
{lt js otipoltt Who pd!s ther,]
Whou wtto sy url dos th tion jD
pssiv stee,yo! xs th rpositin by:
h skis ar I1iIt b 15 dlffrt tc]IliiaS-

6 work in airs.Look t this Iistof prdutsnd


disusswheeyouthinktheyreprodued,using
the assives much s ossi'e.choosefrom th
countriesinthe box below
l skodars
3 Goudahs
Argentn
Fin|nd
sUthKorea

2 rhu stsshs
4 hy .s
chin
the Nethernds
h|and

zeh ReLibi
the PhilLnes

studythe f|owhart nd then omp|etethedesription


with theverbs in the box inthe pssiveform.
hntNo.5 isth wold'sbest-sllin8
fur.lts
aos s , jsminend musk on the
mio ingrdits
hel fm, th flowrs l,4|P195!' ar'd |'hepeln|ls
2, ..,'' ito sks.Thn' witlrinhlf n hour,they
,, ..,''tothrodutionp]at'Attheplt,theet
4.'
nd thenths ,,' .,, ito 50 kg vts.Net' n
the
Jittjon
so]vnt6 ,,,,' ,, . Th petals7.
timsi this so]utionso thtth tualoils ndresins
velrtull,theflowes8 ,,, fromthe vtsd th
. This ]v s a so]idmatIil
rmainingsolvt9
wlrihn b stedf
kowas the.nt,,
sevralyIsut]tth priumer0 ,,,'

dd
put
wasn

evaorate
remove
wegn

|oad
require

|ek
transrt

Proesses
andreduresl

lI
l

til
l

lil*
il
||
];
i

'"* '
olt1 You are going to |istentoan interviewWithn
empyeeromunne|WnooesDesmeproouon
roess for chaneI No. 5. c|ose your book nd mke
notes on the main po.ntssyou Iisten'
2 Workwith prtner ake it inturnsto desrjbethe
rodutionproess' using the notes you havejust
made' Disuss ny d ifferencesof opinion.

ndoffshoring
0utsouring
Reading
1 |nstedof outsUr,gtheirrawmatria|sfrm
anotherompany,hane| hve theirown frm Whih
rodues its own raw mterials.Work in pirsnd
answerthe followingquestion.
. Wht d you udstdb a ou|surc'and b
ffshI'n8|
2 NoW red thefo||owingdfinitionstosee ifyou Were
right.
outsourig.,1' handingovrausinssprosslik
aounting
o! a produtionprossto anothr
rovid

offshoring. r' whna omPanyrlots


Prodution
or usinssProssto nothrolnty
3 Work Witha prtnerndanswerthe fo||owing
questions.ry to thinkof at |esttwo advantages
and d isdvntagesfor eah.
. Wht reth dvntges
nd disdvnlges
ot
outsouing
podutiopoess]
. What Jth dvntacesad disadvnt8s
f
ffsholin8,do yu tlik?
You agoigto rd atiloutWaatah' 1othi8
ompybsed]n sydney,ustali.The ompy
prclmswhit tiedtoutsoulits
xpIieed
rodutioin sydeyndalsowh it odudthe
lthsits1f(in hous podution],
Thir tothsrnow
md outsideAustrlia,
4 skim the Who|eartiIeto get gener|ide of what it
is bout.Writethe prgraphnUmberinthe boxes
be|owto showWhereyou read boutfo||owing.
a otLtsouring
the podutionwithin sydny
b iD huslodutin
offshorin8

x2

rocesses
ndroedures

Waratah

Y^Y

1 R 'rd|L

'l

a - \ , 1| o l q , t l 1 d o ' r ) / | - e , e

rking
othesWsommon'heirmother
gu|lymad o1hesfor herse|fndhertwo
daUghters
hetwo girlsWeb e to designd
mketherown outftsbythetimetheYWer
tngersNoWtherun,Wlth,,
|oth]ng
ompnbasd]nsdney,
2 he Wrthb statdto
stbish tsef n themid 1990s,
Atf rst,theMi|ers stersL]sed

numberof outsde
mnuftuers
to prodUcethe r
|othes,n,l995,howevel'the
de dedto bl ng the loduton
n house.'Wefoundtheoutside
sulers very diJf]U|tto
nnge''
sysjeen.,hey
Weroftenunle|]b|e
ndWe
|WayshdIbIemsWith
gettng ]othesto oUUslomers
ont me,We nededmore
contro|,so We de]dedt dothe
mUftUI
ng oLrrseVs,,
Inft'the switht n.ho!serodutioned to its
ownsetotrbe.ns tWshrdtofindnewstaff,
nd bourosts
Wererisng euseof th s, the
rse
M |els]stels{oundit imossibLeto

ertin
|eve,
beyond
lodUctvtY
ln 200,the s stersdeidedtodopt d fferent
sstemnd sed downthe manUftlrr]ng
setonofthbusinss,
NoW,desgningnd
mk ng Upsm|estksp ae ]nsdney'butthe
coman!tsoUIesits rodUton to othI
in
countres' At f rst,they Usedmnlrftuers
ndi'blt nowthe so outsUret hinWhere
,W
theredeveoingnew produtionmethods,
sti do LtheminWorkn sdney',
saysi]een'
b ' o t h o r ' g " . b r o 9 l r d o / r ' ' o ,. " t o 5 r .
HV]ng
the prodUt]on
bourbradnb
om]ted'
bL]tthqlrt ]see|nt',
he onpnyredyeportssome ol its |oth]ng
totheM dd]eastndnowthereokingto
romotethebrnd n new mrkets,he Wtalh
grmentszjngese
ysuits]dnesin
markets'
s thtWi b thr nexttrget,
heye
go]ng]ntoanershipWith
so onsiding
notherstb shedmnLrftL]rer

5 Rad the paragrphsyouidentifiedin erise4 in


moredetai|ndom|etthe tb|eWiththe
dvantagesnddisdvntgesfrom the box be|ow.
You willnot useoverythingin the box.

0fficeprocedures
L]stning
]i sOmconis p]inig
ompnyodu
to
(f
xamp]how t
ou
timtvlxpns s ]'
oDnedto undrsld

D i s d v t g eosf
oL]tsuingto oth
omni s sdv

Disdvntages
f in hous

deti]s,
Mkingnol5is
sood wy Lhb yu

Adl.ntagsf ffshoiD8

ssto nWtehn]ques
dffiutiesWth reruitrnent
d,d,e

|e,|l]. ^A, 1d

d6, 6n nd

h gh stffosts
IoWstIfosts
poorquarrysewng
moton ofthe brandVerses
suiersnotmeetng deadines

o]1 Yu WillhrWom
exp|ining
the proedurefor
orderingoffie equipmenttoherco||eague,Listento
theep|antionand omo|etethenotes below.

h.1 ,q|4!rb.o-?tr,,
is KeP+
ia.f|^e
+i!i c^inet.
1ead\ +aeL
,l +^euaet

RoIe-ly
Work in airsad disUss reasonsfor outsourcing.
studnt looks atthe ro|eard on ge 106.ah take
one ofthe ro|esnd represome ofthe |agugyou
wantto use beforeyou sek.

|al ree||^2
3 ',, , cort +a|re+"^c".
1he o1er caP|es^re s4t

+a t|^e4
when ||^ed s
roc!'sea' hou rec t|^e

cPa^so^+h6+i.

Student A

1L\ewtai+e
.art sea+to +L\e-

Youarea businessjurnlist,YoLrarenterveWg
|enM Ierforn adi UareWrtg bout
utsuring
sk hraboLri
hereperenes,
|ud]ng
th
Whyhangto housproduton?
PlobemsWth n.lrouseprd!tion?
Whereare othesroducednow?
dvantage]isdvtgs
fth s?

I^e in\oice i\

Ai\tea +a +t^e.t.

..

hek ur answersWithyourteahet

Work iairs.hink ofa roedurethtexists in your


|aeof work or stud('g.app|ingfor a r parking
prmit)andtel|yourprtnerboutit' using the

Poesses
andredures3

Distribution
anddelivery
Gettigsta]ted
l

Work in pairs nd disuss the fo||owing

. Do you thik it is ttto use sulie


Whois lolto youmy.oI
ation]supp]irwho innothratof
ry to think of three advntagesnd three
disadvtgesfol eah.
2 Withyour aner,disuss Whetherthe
sttements {1-5) re usua|]ytrue of
|oalor ntionlsu|iers.Write Lfor
IoalsuppIiers,N for ntion|supliers
or if you think it is truefor oth |oa|
nd ntionalsupIirs.
Yuhveto DavhiehertrsDo(
ls's

2 The 8iv8oodftersle"*-i.".

3 You m 8et btterdount,

4 You don't hve to wit lon tim


f dlivry,

Youbusiss imortntto thm,


so tiy will giveou oodsvie. Ll
Inthefol|owingdia|ogue,whihperson
do you agreewith?
You shou]d always us th sme supp]ie'
Tht wy' you bui]d up 8od
with them.
e]tiOnship
No, you shouldn'i dependon one
suplie.You
shou]duse sverls thtif
oen,tsuppiour neds'you n us

GrmmarWo]ksho
lVlodal
verbsof obligation
1 Lookttheverbs in bo|dtype i xrises 2nd 3 intheGetting
strtedativity,then ompletethefo!|owingtb|e.
I L!mple
n tiois nessI(nob]igtion)| h,e,o
n ois 8oodidldvie)
n tionis not goodida (dvie
ot to do something]
situtiois pssible
n tion not nessry(there]s no
obligtion]
n tion not pssiblefoyu t do
(beusit ginstti ul s o lor

ver is used to sa that:


t
2
]
4
5
6

2 lJsingthe exmpIesin the tb|eat]oveto he|pyou, comp|etethese


grammarnotes aboUtdesribingruIes.

r Tlrsehave simila l
enin8s.Both
rirto somthig
whih is neessary,

l musul,t smak irL

Th is usedfor n
tiwhih is not
ossilef you
(beuseit is ginst
theluls o fo

bord mtingoaz , ,, suith Don't he to mans


aff our phonein |h thtsmethigis
boaft]mting.
an do it if you wnt'
tlkigaoutthe

ndde]ivery
4 DistribUtion

Theshvdiffe t r
mnings.zstn'. is
usedboLrtsomethins
whih is wrongto do,

Yoado|L'thIIvto pnt
staIpon that Lttr-

w s -------dlivrth
sods hfrFnda,

Red these
workplacesigns and
noties(1-5).ir|
the sentence(A-)
Whichorret|y
ex|insthe mning
of ah sign.

N0 i3H[l'.j'*"**o Is |sA No.soING


BUILDING.

wyrul helm t ,

Youan smokin lhis ujldig,

tb, YoLrmustWeorihlmet.
Yu shouid't
wyrhelmet,

B Youdon1hv10smokei this uilding,


Youn'lsmokn] lhis ujld]g,

You mustn'lintupttm t ing,


B Youdon'Ihvet itruptth metln8,
Yousho0ldintIruptthe meting,

W n'lepthequswithouta
We do'tvto p t hqus
Wilhout bnker'sd,
We m epthqusWithout

A Youmust,ty de]iveryhIgs,
B You don'thvto pay dLivryha8s,
You n'ta d]ivyh8 s ,

Rewritethe fo||owingsentenes using a suitb|everb from th tabIe on page 4.


More thn oneverb issometimes possible.
Wi I h"| ||"\' e".o . \ o. go|| ' o|e]ed\8
3 DANR: OI SUR
youdsk'
Do. |oU.llh"..r.J,J.||
U l n)o | ,
You ,, 1o8off|orlev]ngyudsk,
4 visitors r rquidto sig i t etion,
yisitrs
stffaI x pet d to Wern propiat
styl fdrss.
signthebokteption,
lthou8hjk1ndti is nOtess tiL,
5 Tun ofi ]l mobil phons.
You ,,'' , Wr jktdtie,
You
swiih offou mil hone,

SeIIing
overses
Reading
1 Work With prtnerand disuss the fo||wing
questions,
. Whlsortsfthigsshouldyou tlink bolrlif ou wt
to sel]oUlrodutod?
. WhLdeiosdo you hveto mak?

Maka|ist'usingtheidsin the boxto he|pyou.

advertsing
andmarketing
s|eshannes
regu|atons
Ustorns
trnsot
fromcopingourrodUt
reventing
eop]e

ath the bginnings(1-8)and endings (a-h)of th fo||owingsentenes,givingadvie bout se||ingoverses.


I
2 Youshouldn,tthinktht rodutwihstlswll t hom
3
Yousho!ld tyto find son1n
to Workwilh
YoushouldhavawnttDontr1
5 Nomllyyou musttakesponsibjljty
7 Yudon'thv to ompleteustosprworkourslt
I In vIyountrWhryo0 se]l,ou hv to 8t]eslrottio

f
g

thestWto sll lrupldut,


i|yox hhe ustomsspialistt do it lor you,
rshito the mktwheeyou wanl1 sll
to slo Otheroplopyigyouprlrdut,
Who]dyknowsoutth lolalkt.
Wi]lalwys sussfuli nothounl.
Whihsayswho is rsonsihlef lnspot

Distrilti
ndde|ivery5

,1
it mentions.
Read the fo||owingtext to see how manof oll r answersfrom erise on age 35
Does it inluden extr advice bout se||ingbrodwhih ou didn,tthinkof?

\oU Jo h"v 'o oR|. o{ |o o,; vo "la, \omtg


' J t J | \ J \ l o , J d ) o u r m J | l l , J , \ J | d , o U
I
."d- , r"hl
o U ( J J " | o . l d : | l y t o L h . o n . U1j|d, t | " r a
l ' n | o i ' , ' } o l | | < y . \o P r I t
l o o | ,' ' P J | n a
o . ' U d e ' ( , | n E e n | J o w ' o u , |
n u m . . o , | . } d . : , l U n,
| ., J J|,|, I hi. :1 . . ., .,
-n. .|'*dy .''dei .
lit of 1l' yu nd a. ut resl into yur taglt
",
antwo will sll t Plodut fol you or a doittowho wili
mlkt t nd out out lal oditions' You sou]dnl 6su
your rdut and hm sll it loally.
nlt todutwhih d1s wllat om iilsll wellovfl\ml, Ytr
Aotl ky disio ls wat md of mnsort to us' oft
.
',.|.,.'oJ'.8.i'in.'-""t'u|.'|.o.l-'rg)|o
'
t
will morc dr onj ramPl' yu mI nd Io sd
J
J
J,',\r
. ] . J l , U . , I n , ' n o ' l ' ' ' g ! " g v o l ,l U ' d .
,,
r J,d (hn 'rr,* , .\, , Y
'o " oo'' /
n
n
o
o
*
S'i
n
lth
soft
dri*,
ot sound tod ! sy to sir Te
*
"

,
D

o P l d , o ' ) o u |J g
i ^ p " n . , "
*pl
of a podur wih suld tbiry hd to ang ts
,
, \,| ,n"'j..t vlr J. ,.', \o i

,
.
'
l
.
,
,
o
'
l

nan i lh skigounnis|
"io.".
.spml|'
-]
u .8'.

,l^pot-

"
l]:]].ll,-, l^'"':"'"
l . f , " ] ;u ' t |
to, ., |" ,,o\i|||.r.l
p | U . , , , n . , o ' ' , l ' o m . ' o k , f t t
.lNofuPo.dJ i' r ,o. l to'or."'.]"]]
l]..i::
.-i,''

, Po,i.,U,
p P | ' | 'P | U , ( o n : , ' 1 0 | n i m
",."r
|tn rd tadmk r ol lotd i lhir orry ot
Iigin so you wi1l av lo g dmark roroon ln ry
ui LryvhI Iou wuld lik to stl,

0o\1 You Willherte|ephneconvelstionr'etweenthe


owner of ajeW|Ieryshop and hr sulier's
Wht fJrouspodutsortdfroroul ou1]
seretary'Red the seretary'snotes be|ow.h0
Dosoul ountrpoduyihingWh]hyou thln
Iistento theoverstionand fi|linthe missing
Why not?
W!]dnot sl]wll versas?
information.

4 Work Witha prtnend d iscuss these q uestions.

ing
Telephon
(a panIz
r' arder Fr z,
slv.k,

OJ+a|
%;No +

7loa<o
hao acl-'l 5

0s\2 Listentothe phone cal|aginnd notedown the

Lrsten g
Wocmmon reasonsfor te|ephoning notheroman
are to sk bout the rogressof an order nd to
omlainabouta roblemwith delivery
6

ndde iverY
DistribUtin

thre differentWasof saying

I
2
3

.te|ephonebk'.

Vobulay
Workwith a prtnerandfind out how muh you kow boutte|phonelangugeby doingthis quiz.
l Mth the verbs (i-6) with notherverb (a-fl with
the sme mening.
1 ringu _-)
mke the |lsUcessfu||y
b
2 ingoff
putthe honedown
ringk
d be interruptedln the
midde of ca I
through
t|ephone
gain
5 get through
6 be ut off

to the
trnsfersomeone
ngnrperson

rtot|^e
-wi|hoo|d
o.,or,P."-e oud vo
me.... to extenslonl55l ?
He Wsjust aboutto te||me the fgures Whenwe
in the middLofour
onverstion,NoWthe |]neseernsto e ded,
'.'oh

q'

|,o-l.o'A.|

''o.gh

'obdL

o|gL

fodo
e,!v

rng off/lrng
Up

hoose the orretverbfrom the box opositeto


om|etete folIowing'You willsometimes need
to hngethetense'

Your boss nnotome tothe phone tthe


moment.Whih ofthe folIowinswouIdbe
etb|eep|nationsto give to a ller?

,|a|4,P,,,
the companyt comin L]tI
ou|dn,isekto the rightersn,hey said they
wor-|d
Lll h"ven,|-eda1}a|^ing
;e
|o ho.rethembLL|ou|dn't
2 |
he l]neWas|Waysusy.
,' ,,,''Whilel oked u the
| sked hirnt ,
informtionbut he Wsioo impatient,Hejust
Wh|||\,\,s
try|nqto fidit

] |'mafridhe's in a meetingat the momnt,


2 I m afraidshe'sbusyatthemoment.
|,rnafridhe's gone sho]ng,
4 |'nrlridhel no| ./||. ||.. omel I
5 |,mafridhe.st hjs mothels at the moment'
she'son theother|lne
aithe moment
6 |,mafr]d

RoIe_pa
Wrk in irs and eah tak one ofthe r|es'student B
|ookst the ro|erd on pag 106.Rd your ro|eards
d lepre Whtyou are going to s.When u are
both ready,student begins.

StudentA
YoLrar
ustomerserviesmgerforRco'a
produesleather
goods, Lrstomel
ompanthat
honesWilha probemaboutanorderthehave
rvd,aketheaIandnotedownthe.leia|s,
Order

7 |.mfrldhe,sout ofthe offietod,

o'der
Ghsing
Listning
Yuwi]l hal atlhverstiontrtwl1
ustom r Who equi ng boxtn ordlor jDdustial
pintnd (hirsupp]iI,
1 Look at the supp|ier'snotes be|owand deide Whih
answers (1-7)youexpectto b numbersnd whih
to spel|out.
the spekerWi||need
'gu

,:!.:i

,;'!

Naeaf lpa:
1
Ruau |'+r4eraa- numor: z

andsaouW ontatthe
po|ogse t theL]stomer
immedate abouttheprobm,YuWi be
Warehouse
nexthursdy
andVour
ab eto de iverthearg]kts
oulierW Itakebakthtramedumonsthen'

to anordor fur
+
tc
will
aw.o:
f,
od
i,t| elton<i
annvror:

t 2 Listento the onversationand om|etethe nots.

Distributio
nddel]very7

Nver undrstimatth importaneof loal

Advertising
andmarketing
Gettigstrted
1 Work in pairs.Choose one of the
dvertisingmethods in the photos (-g)
and mke |istofits advantagesand
disdvantgs.ry to thinkofthre
dvntgesnd three disadvntges'

"ol#-a

tP

.irfr','{.

2 With your partnerd isuss wht ou


think an dyertig geny does'

]t n lr dilliult t did thebst lvaY to dvetisey r


odut o sn,ie' DifiInt lP.Ir(si8]ar:.ll.'d'Ir =
w o1mruniting our lessg]v thir w
d l . r n | a 8 5] d t l | \ i d \ i t . r 8 S ,

Red these
ragrahsfrom
advrtising.
Deide Whih
dvertising
mediumi-g)
ea aragrpn
(1-4)desribes'
medithan u

Th |orrof ad!rtisingli ha ]rrgc


nlm r of olles, sunran Lkti
tlm ovel th messageso it anoli.
dLai|s
lik PhonumswsiL
nddresss'Holtr' dvtshrlr' sort
lifsnsmostPolthwth 'l

Withth mktingthliqu,you
r
J(tv!fia
th^
\ho JI
t
r U \ l 1 k 1t ^
yh u y! U u LP r d u . L . |. | ! i . ,
}
Yu aDfoson prdull& iq.
J
on Prviols ustoms.
Howvait ln e
E
dimult to getyolr audin,s
rttnti as
t
smPeo]throwtsewywiLoutvn I
]ookigatthm.

..*-w....'-""#
8

AdveJ.tising
dmrket]ng

-J

This mdimllo$5you to raa ls


lumof !eoP]in shoiisla of tirn.
Prhpsjtsinin advntagisthtyou n
gLyuin$agaros wit othlisul
illags JdsouDd,Th rln for mlny
businssis thatit is Pns]!'
You nd
to !Inlyofmonyto Pyf th ost
ofproduingth id d to Py
sritltim to showit.

Th t,of adIertjsi!g.tilrlyrehs
its udi Ple'tswith]t
off or thw jt w}.'
t]ow!
rus'll nlirig t th dnrc'so tlrn]'I
sedtad ft olttwo r LhtsroDds,]t
nrma|.ls d to remnrdonsumes o|
'nsgs$'hi]iotrfuJi h a! aliad}
onrftlitd to tlrm,

Advertising
medi

Mrketing

Llstening

Adviisig is o at of*t18, Tlr mktjD8


dpItmtofa |rnsinssd with th Way rodut is
sold gIiLy(fol mle .hrc it i5 so]d' t,].

The w odue.tismrt]s
oItshotd
to ddue, t dd,
1 Work Witha partnrand Under|inethestressed
syllb|einthefo|lowingWordsin ltllcs.

VoabuIay

. n ad'e.ise7rrel

1 FleadthefolIoWingditionarydefinitions(1-6)then
unsramb|ethe Wordsatthe strt of h to mke
sixterms connectedwith marketing.Writethe
orretword extto eah definition,

2 Disuss i airs' Wher ou|doU see the fo||owing


1
2
sm]l/]ssifidd

With your partner, discuss Wht you think word of

r hrpn4

ndbr. nmusn idltj1a Iticular


odut

gool . sybtusedby oPanyto dvrtise


its

nsoga| t a shotPfustht is esyto remember


dwhihis usdto advtise
a rodut

4 .. ...

pimgn. dvertingof Pdutr svic


ding partiulareridof !jm

kmtre hes . th Prntgof sIsthl a


mPanyhsfor . rypeof prod!t ond
witlr ils omPtjtos,

mouth mens in advertising.

sktip
When]isten
g(lorexmp|e
to thebusessnews)'i does
notmatterfyou annotundelstndV6Mh ng n deti, You
anst l]fo|oWtheminointsifyoununderstn.]
ih
qeneratopiorgistof t.
lr4

You Wi||heraninterviewWiththe diretrof an


dvertisinggeny' Heta|ks aboutthe futureof
differentdverti$ng mdia' Listen and nswerthe
fo||owingquestionstoshowouhveUnderstood
the gener|gistofthe interview.

kmtre ]Ieed. omxnwhihs]lsmorc


pdutsthnitsomPliLs,

2 Look at these hatertit|esfrom a book about


mrketing(,1-6)'lvlatheh with the orect
summry(-0 on the right,

. Whih foudvetisjg
medidoesh talk itbouti

tlow to gt infonrtionoul
osunI pl f ren s nd the
dmand fo new roduls.
lr ]lw |o mke disios out
.hl to h.rgIor podut oI

1.....
2.....
3
. W]ih thn1diebeomingmol ]moltt?
}5

Listengain nd ompletethese notes,


6

-N ca*-ercials

less

*-.e-lOs.+,

"llecl

ol
waul| cap^ es eo

^terr+Ia'|s

t"

1..
L ..
'

Wys i Whih podrrtsrld


svisgel lo thir itndd
.--

tlow te s]sf a p1dut


]Iswh mol pop]Wnt
it nd thn drsWhn oth
Ioduts lrom ror op!lr

I . . . . . . . ..

?er|adwh2a-N Lohzrci^Is wer

vn eltecrwe-

' Law'rci\.l ^d|eYtisiafr' \@^s

Do you greeWithhis idesboutthfuture


of
dvertising?

Pfting

t
{

e Ilow to ke p th high o]niolro|


tirepopLthattlronrn
Lol' in r

".

\t .l

f owto stimtth futu


dmdt{rpOduls'

Advetlsing
ndrrktin89

seaking
Workin irs.choos afmous produt and desribe it
toyour prtnerWhomust guesswht it is' a|kabout
the fo||owingthings,using th Usfu||anguaget'ox to
. its tI8tmaktlth pop]ewho minlybu it, e.g,
|nrs' prllIs |1)it|L
hilden' frol71eoll'ner.s,
t']
. thv]usssoitdwitlrthbndi,8,4uality',ahte
trdi|io|1,
nouIt'I-)
folo|L'
. its logo.

usel|lguge
Desribingbrads
]t s imedai / targeted
al
]t s seen as (tradiliona
/reiab/itr)
t hasa reUtat]on
ior ,,

Read thefirst paragrphgain morerefu||nd


identifthe causs forthetlvo effets in the table
be|ow.Writeno morethanthreeWrdsfr eh ause.
fiet
I

airlins
olthemostsuessiU]

2.

io
otedirmdit]
htematilis

he seond prt of the aragrhtalks about an


ctlo and the rso for it|
tt1on: sigprAjriinesinvst d grctlyin reseh
nddvelomnt,
edso: ..'
nnd out lrom tlrthlmjaiflis'

Be a di n g
1 You re goingto read n aii|eboutfmous
brand in the irtrave|industry |magineyou work in
marketingfornotherair|inompanand you re
partiu|ar|y
interestedin the itms iistd be|ow(1-4).
skim thefksttwo prgrphsand tikthe t,oes if
thebrandarmentined.
thefo|lowingspetsof
r logo
2 stifunifon

exts Whihdesribe marketingp|nsoranykind of


strategyoftent|kabout auses nd ffets (or
resu|ts).Elingab|eto identifytheIinkbetween
auses and ffets in a tet Wi||he|pouto
Understandits gener|mening,evenif itontains
some Wordsou don't know.

] o]oushem
4 s]og

SlNAPoR

AIRLINES

i8PorcAi iesis ne of the mstsLlessful


]]nes
inth Wor|d,h
minlesonlol thisis its
str8rndn8ent
BeUsethi i hs
no domestflishts'it hdto ornpetfor itertio|
routesstright
Wy'hisdiffiu
Ltstt|edto stron8
!nordeltostndoutfromthe
mphsisonbrnding.
invested8rtlin
othermjorirlin9sin8Pore
Air|in5
reserch
nddeveloPment.
heyirnedto offelthe best
tehno|ond
ee ntustomelseruie,

ndmrket]ng
40 Adve].tising

What hrse is usedto introduethereson?Writeit in


4 tch eh of th uses (1-4) Withthe orrect
effet (-d).
J \ 4 lo W o s tJ l ] i n s
have stItedu eent]y'
ajo ai]insWnt to
omt lvith ths lw

ajo air]insarless
lrrs
Iomps5g
ththydid in thst.
ustorsseelhem s
mo]ikelw ostl]is.

S{rm o|th hv
LwIdthejr pis.
Th lose theib.nd
idtity'

oIlltitivr nwds,

ofthe rndWs
one ofthe mostimpodntspts
W5|Unhdin l 972' it
the]nrewWhentheir|ine
.e
Die
'o
"lP o)d |h" | |\ dsi8|, I "|ld,|, d.' 8r
the Unifom,He rcted si|Ve]on
ofth ysin
]h imgefthes]n8ole
Air]nefli8ht
newdss
5ron8,
il hl'd'ol8'.n c oe o. . b"<,\ owr i \. J r
tlve]idUstryti||Ustltdtherndvluesof
hosPit|iq?
ndustomelar'
singPorcAiinesrn verydeti|ed
forthinrewto mkesuletht
iningprogrmme
I |0b' d W.. .l^45 |L'd.|iv.rd, h.i |gr gret
Wto fLy, so emPhs]sd
th highqu|it
of the bd,

5 hefo||owingragraht|ksboutthe uss and


ffects in xerise 4. Red itto see ifyou Wereright
d the putthewords and hrasesfromthe boxin
theorretga'

|n ]972'theirtrVelindLlstry
WsVerydiffrnt
from how t ]s]nthe tr,enty InstnIuI,| ' P,.',,5'?, 1 e . o , . ' - l " | \ 'o l v r o q , l l

'ovll\;|d|,.),.

muhmreon]Petitive,
some traditionl
ir|ines
Wnt
t o' o r P A l ^ l h ' | - i o w ' o , j | , nd |d 2 , , ,
thyhVe|owercdthilpres,Utof olrse,
]ftheydo
||

||

")

."r. |.(. ||o-l


P" ,.8| |d,a' ,,,

,,,

theyhveto sVmeesewhele'WhihUsLr|ly
mensuttngUstomet
svres,
hePPelt
lstomrstob more|ikelowostil|ines
nd's
4
.' ' .,' .,theystrttoosthilrndident]qr,

-L

. .d'

hd.

e.*

-o

'e . L

NoW rad the fina|prgrah.ry to wrk out its


genera|meaningeven thoughsome Wordsre
missing.his heIpsou to pratiseguessingthe
gener|meaningof sentenes!even iftherere
sme Wordsyou don'tknow. Decide in Whihga(s)
you need to ut the fol|owing' Writethegap
number(s)(,1-5)next to ah item (-).
o$\:/edj' Ii\Pty 1''|(l
lt]v poou [Do' Dhi.h or tlkri]
J|Ao Iio (l,oJ, "|' ]

---1,,-

Advertisig
tehniqes
T ] k i npgo i n t
] Read aboutthese differttehniquestht
dvertisersuseto romoteprduts and tryto think
ofan eamp|eouhve reent|yseen foreah
l b rity endosementusig wellkownrsonto
rommDdtheodut.
Gtamourapel suggestjngtht
usi theprodut
rkeyou prtof sejisil8uwith
]i|est].
81amous
tjidden fears suggesting
thtthrodutn sveyou
(,8,n o]iveoi]
fomdngeroemJsst
mnuttur
limsthtlreItdisesehsiresd
by 30 petbutthta ditrihnl o]iveojl hlp
you he]t sty h]thy],
est powe t8etin8the advert 1hi]drin th
hopthtthewjl]skprentsto buy th rdutfo
thern.
Work Witha prtner hoose two ofthe examp|esyou
thoughtofinxerise1 ndtakit inturnsto
desribethemto eah othet
of ourse some tehniquestht dvertisrsUse are
not |Waysom|etelhonestand maeven be
i||ega|.
Red thefol|owingtwo situtionsnd disuss
them Withyour partner Do youthinkthere
eptbIeprtieor not?
{ p i Z Z d I P ' , ] | "n |

sin8Poril inshsVojdedthis
Probm, |ths
||n 5ed ^F\^.,1.,,
|8eJAinrv.l ,,,l.J,| t
lsed foshol o f i8hts,hjsometes
2' ,, ',,,,,,,thelowostiresWhithe
orrnd,
sin8Pore]r]nes,
kePsltsrndidetity,liercWi||
|Wys
b lstomers ' , '
. .' eW]lin8toP
morc4 ..,,',,,'',.,,,
ql|itProiu1nd
singPol
plnsto keeP5 ,,',
ir|ines
,'' ., promiseof
innVtion
dhi8hquityustomerservie,

1|"edil/d. dI hJIIp.i.
"d\ "
fo Wek, owvr, Whn ustols W e insid

th stunt,
thWeretold thtt 8ttlrhlf.
pieizz,theyhdto buy a dessrts w]].
hnJ l n8 |eI| b.lnd
ol .o.s|.oIL
"
l8rn'
dtr8nldeidedto t8 t ti
osume'
Th ut thedtIg ti w ly des]gned
otd
with ttIof genlvesnd ddedth wrds
.no
ollutigphoshatrs1 owevef,theidt8ent
nv ontaindhoshtsin th pastnd nithr
did ny fthir ometitors'ands,

7 hoose th orretWordfrom the bo elow to out


in eh gap. hreremore wodsthanoU need'
at
to

for
Wh

he
'ivhh

hs
Wth

ts
your

on

Adve.risinq
ndmketing 4l

tl

Makingarrangements
Gettingstrted
Work With prtnerand disussthe
folIoWing qLlestions' usig the UsefuI
IangUge boxto he| you.
.

Wih fth flLowingmthds do yu


us lo h] u emmbetlr d1snd
tims o I pointrnIrts i
.l]]
tladitionl apI d]I Ol or8nI
l hld ltroni diIy or
8n1s
d elrtroi djv on Irr rsoal
0inuI
. Whjh do ou think is th bst nrthodj

tjsefu||agUage
Desriing acessories
ton|tedto use.
YoLran Us tTorso mLrh,
lt s Vryomtnd easto airy

visit
A ompany
Llstening
Gvinolpesets food
]l d ibos
rufturr
fomriongon8,Ilhs
rngdto visit his
ustrlidisti!to,
mnlldItpss,
of lrusiss
A pogrmre
vtsndLnailnts
agedlor lrls visit,

l2,1 he evenigbeforehis arrivl,Jennettesmith' PA


to Pu| Priet Interexpress,reeivesmessage on
ompIete
Listentothemessageand
hervoimi|,
Jennett,sotes.

Now.0.rrivi'11ft
1|L

^A^rckj

Re o res|rtl| ,r da +|ter
U
ffuorraw^+4

workshop
1
Glammr

Mking
nppointment

PresentontinL]oUs
for fUtUrearrngements
!21 Listen again nd omp|etthesentenstoshow
howPu| Priceta|ksaboutfuturerrangemnts.
not
] . '
lmorO\0
ftll'
2 tl,, .' oth14tht 6,20m.
1

ciII

inr tnnr.nuJ m.'.nr2

. This is thprsentontinuousnd it is O|lenused


Wit dtco timc1Otlkbou1liedrngemenls
i thf!tur.I se Unit1, g13,]
2 NoW read rGavino's rvisedrogramme.

us |4

|urne
6.20:arrive
nw
Gavinodmonstrates
l |.0:|t4r
Produts/equiPmnt

l9.],dinn
t ' W h i r c a n t i o n '

rePsfrom Prkl-lotels
lo'o:meetin8with
l 9,0:dinnrt PakHote|,Melourne
to

of new.Prduts
hurs I6 lo.o0:resentation

to
l4.:visitto,Qua|ity atering, Presl

Kong
|0,20:returnflightto ong

meet.
Dy

om pIetethe folIoWingsentenesabout r Gavino,s


programmwhih WiI|tke p|ain a few dys, Us
the orretverb from the bx in the resent
onusdamorninsh l9,1y]ft] dltostrt]orr
oi

, dinnt th .Whitarntiol1'on onda


n morausJ ntths e.bookedit IOr
prsttivs
fo

mring

o Thursdy
tewequipmt
to
estunt
ersIlt|ives,
h
leringompny'
on Thlrsd Itnon,
on Fidroring,h
bk to liong ong,
fl

+#e

have

meet

resent

rmn vgas' a sles l esttil, iol medial


sulis may' tellroson oihI ]its'stf]lo
igd lo lng metill8,
1it 1 over the dia|ogue beIoW,Iisten to their onversation
and write down whtdyand time the arrage to

Yeningfre

o Wdsdymorigh

L i s t e n i n1g

Vs t

'3]2 Listento theoversation


giandfi||inthe
missingwords below.
armen 1lo'this is Ime\ra c as fomdia,I
was Wodringjf uld r ' ltx, trrt
mtnt. e k?
stfno Ysoi otlls,WhattimWuLd2.' .' you]
annen W]l'l lvasWodIjgifyouould,' ,,
]ilsday ftelnoo?

'
stino s o , )
o 4

,lu-sd
. J ,Fo
".
I,ve 5
to be t ou o1herblnh ll dy,
ow bouI Wdnsdy a|trnoon]
I'r 6
Wednesd Itl].]ons W]l,blL ]
ou]d 7
Wdnsdrnornnlg' or]'m fre

al] dy on Thursdy,
rmen ou]dou 8
, Thursdyt two o'lok]
stfao htWou]d Iin,y5.
ae o, s lt,soIimthtthn,Thrtsdt
tWoo'l.

|vlkinqrrngements
4

Look at the sntences(1-4)Whichre simi|arto the


A, or' Whichis
dialogue.circle oN a|trnative,
ot possibIe'

ould !v tJ time t lt]

@oint

o8is

this husdyJuil you?


2 l'Vo1rld
A suith]for B b onvni t f

|it

3 soy,I,mnol d'aildlrlethn,
B bookd u

4 ou]d yu makP4.00?
A tk
B mge

gged

do

RoIe-a
Work in pairsnd eahtkeone ofthe ro|s.student
|ookstthe ro|eard on age 107' Fleadyourown ard
and when you r both read,studentA begins.

StudentA
ent n th
Yuarestefnoigada, amnVanegs
Lislenng eers on pg4 YoUreasethatyolr
hert 2 o okonhurs.lay
nntmakeametngWith
afteraI YoL]tephonrmnto arclrgea meetnglol
thef owingWekHeres an tratfrmourd aryir
extWeek,Arlang eWt]mefort|remeetngWhenolr

Mondry

N4
P

fu^^^^efue-h|

tothese short eordings bout fLltureIansand


14rListen
arrngements.Foreah rording(1-4)'cir|ethe
orretnswer,A, or,

fie|1a*

i,'^teri"i ci'dit"s

Whttimis th fli8htthalth . lvomn WntsLot]


A l]'0

@ +,z

6,0
2 IiOw is iss asl go]gt gt to t]roifi?
B li
o iool
.1 Wht js th t slli8 01th vi5i1ois nm]
A BtllkiWiz
B BuLkilviz
Bulkiwjsz
'1 \,vhtis 8oin8 to hpp t Jonsson?
tle is goig to ti,
B c go]8to bornlr]eteutiv,
H is gins to lrol if finni] offjr

worksho
2
Grammar
Wtlladgoingtof rltUr formS
r Th presen t otiluolls t the Only wy to tl
o u ti h l u t u r i l r 8 l i s h , l |s o m t h i n gi s n o t
fi:redIglnot,you us djIfntlutu lols,

t5{1 Listentothe beginningsoffour moreshort


onversationsabout the future(,1-4)and deide
whih ofthe folIoWingfuntions(a-d)desribeseah
onversation,Writethe orret number(1-4)in th
boxes on the right.
lr n oft
dio mad.lttromntofsaking
th mmentl skin8
d deisiond treloe

L s t e n i n g2
asktip
every
n nnyonversations'oUdo notneedto underst]
theimoltant
Worl't is oftenenought undrstand
|]keth
correidateortime Whoisdong
informlin,
What,|fthseakrsaremk]ng
decsionabout
somethg you maa|soneedto pikoutthethingthtthey
suggrstons,
fina|decd]1or
a numberoi different

44

l\,,lakinqrngements

15!2 Listen agin nd writr the missingWordsin th


sentenes (1-4)b|ow
1 A

2 A

I dto getto tlrjotb 6'0'


,5h41l1ook u a txl;
Wht Iu dojngwith thosfi]s'Rog ]
l'n1 ,' th slsIigus|r Dulad,

3 Th nk of nad hv nnou d that eoml


g r o t h , ' . ' ] . t i v e l s ] o wt h j s y l ,T h i s i s b a u s
of rek d m nd fOmJpan ad ats ofulo,
4 A ],ve tied to set up the roor flrr th Isettiobu(
th i!rho isn,t Working,
B
th tehniia, I,v got lhe numlrer
sorewhhI,

Whihfutureformis usedin eahse?


com|etetheseru|esatroutthefuturby
puttingthefuntions(-d)fromerise1 in
theorretg'Writeomp|etewords.

r Youus tlrl,ill futufo ,,, ,,,' ,, ad


r You use th8oin8tOfl,rtur
for
r YoL lrsshdlltor '' ,'' ,,'' ,, .

NoWlistento the rest of ech onversationnd ir|the orretnswer'A' B or , for each q uestion(1-4).

lt4

l Whttimdoesth mn
bookth tajfor?

6'0

2 Whtis Ro8r8in8to
do firstl
A sndlhe fes
B finh the repot
tpup th tiguls

3 Aordin8 to 1hBnkof
nd wht Wi]l b the
eentgegowth fo
this el?
^2%
B 2.44/o
2,8%

4 Wht dosthmn wnt


th womnto do?
phonethethniin
B fi themiOhon
find th hand'hld

5 Under|intheorrtfutureforms in these sntenes(1-6).ore than one answeris sometimesossib|e.


I

Do you hvny p]Dsfor this ev n in8]


es'I tJiILrd/,m gainsto d/ 'n eadingll thoseepotsIotomor.ow'smeting.
Th phone'sin8ing.
I'lL ansu| / I,| golngta ans''ut/ IJn answ.l1gi|.
oh d,Idon,tseemtOhvethe gedfolthis mtig,
Am I mkina / Sh||l mk / Am l oin ta mkalr a op?
Th Bank of n8lndhs fostthat8rossdomestjrodutis 8o.n8loreah/ is ahing/ DJiIlrhss pr
entb lhe endof tht
I'd ]iketo kin touh,
o,. r 8o.1 los..re . 1 8iJ. l /lll )o | )' d
Hveyou mden ppoitmetto 5e the akmag?
'Ye5| e". ]l PP .hll-tin|o'ao\{ro i 8,

RoIe-o|V
Work in grousoffourorfive. Red the followingro|erd nd fo||oWthe instrutionson it.When speking'
try to use allthe futurforms you hve prtisedin this unit resetor,tiuous' going to'willand shal'
he Usefu|lnguagebox Wi||he|pyou.
YoUremembersofthe sles tem fa oman
Whh rodlres
softdrnks,
Yu havercenty deveoped Wprodu.tWhihs
a medatspo(seoe oryoungadutsWhoareinterrstd
in keerrgft, YoLrWant
to organise
n eventto |unhthe
. Whatkidofevntto usto aunhourprodut
(.ese,ttjo'rodshow et')
. Whoto nVte (retllers,
distrjbutors
' farnouspeop|'
Dede n ourteamWhateahersonshou|d
do t
pleparelorth
Vent,
henrepodolrrp|nsbacktothe

lJsel|langug
I\aking
n offeror suggstion
sh||sendVitationsto
,,? sha|Weinvite,
,?
' lwrteto ...
Reortingyour |ansto the c|ss
xisgongto wrtto
We regolngto organise
a
king predition
tWI be agretsucess ,msure,

lvlkingrrngemts
45

ffi]ffi
;ffi"$i*Nii

Transport
Getting
started
Work With partnerand disuss these q uestions.
.

Whih ol t fol]owic rosl ipotnt to you wh hoosig whih illj


tlr fly wjth to o holiday?

WoUld oU hoi e di|Iernlwhel) Lavllin8on usinss, dO oU think]

Wht r th dvntsad disdvnta8sof fiying ad tY]lr8b tlj


llrr b Usinsstips? y to tlik of two dvnta8snd tlvo disdYta8sfor
h m e 0 r O do I L n s o t ,

Air trveI
Vocabulary

17.2 Listento thestorynd hek your nswersto


Eercise,1'

ompudnounsefo.edfomh'O ons,Oarl
Thrnyorpudorrs
adle.ue+n.)l1n.
ontedwith trspt'formple,ruilrl'ays.lio.
'1
om|etethe fo||owingstoryabout a ttusinesstlip by
putt.ngaompoud nounfomthebox in each g'
boJ,d

g' d'd ", ,

sho
dLitfr

! J ..r-L

,g.
d.l ''" o|

hnd L]ggage nforrnation


desk

Th lsttime] mto this irot,i lostmy passpt.


] ws nie nd ]yso thrweno queust th
1 ahook-ina2k ' 'Iheckdinfi2
'gotmy
3
nd wntthough4
. ]lveryqu]ldy.
Th,uselhd so muhti,istadfjrist
sitiin8ith 5' .,,', l didedtodo somshoppin8.l
wtd to 8t Iest.so l was tryig 1ith diffrelrt
pIfumsil the 6.,,, ,,,. ] do'tknow how ii hnd
but ] nrusthvdoppdmy asspothe. ' l wntto
th gatto dthep]ndtheIrlisdthatI
uid'tfid my psspt.At thtmoet, theylled
m ovthloudspek r ,Will assn8r
t]ez
1rV]lin8
to dridlsenttth 7,,' , ]'
l i]tso mrrassdI
46

nspot

3 Mth the Wordson the left (1-6) Withthose on th


right(a-f)to make si moreompound nounsfor
items Whiharefound on lne,
] fl]ghi

1*,..'

it

5 Olehd

4 NoWmth these verbs (1-12)nd nouns (a-d)to


mk oIloctions'lnyo||otionsre possibIe'
] th
2 lniss
3 8tff
5 8ton

l0 eshdrr]
]] gothOugh

fligt
D pr

5 Work With prtnerake it in turns to te|leh other


about a p|aneortrin journeyyou remembrwe|l'
using the vocabularyyou have learnt.

.tandgrt'svie
for grouP
rsrvd
ofun1nmsand
rrivingo 6thJuly.P]eas
flit numrsi writing by tomow

e a d i ng
y ir (or lin]it imoltttO
Wh trV]lj8
d]ays,W thr
udstdnOtjsoutpob]ms,
t,
onditios,hnssin Igments,

You must olim with th,melnd 8 t ,selvje tht


the gou wi]l iv tomorlow
You must wit t the,met nd glet, servi to
o{imt]ylvho is aiving,
.Iet
nd 8rt.svi to lt thm
You must ]l the
knW oW mneopl omin8,

1 Red these messages but tlav|rangements.


For eh message (1_5),ir|ethe orrtsummry
A' or.

'-'-

oar J'

;..g;__-

FIight cne!|ed du6 to fog.


A..iving tomorrow sfre the.
P|s t| this evening. Jfiie.

;rcn\n1,
or
t1aooto e<nu7il!,tr u 1vn

a||L1ou
i 11^" 1ti ','a"ya, w,l||
boforotho ,olln5a|/'r'n
'ah

wou]dlik t seeJeffo sundy,


@sh
sis goin8toth ltel fliglrtthnigill
p]ad,
sahwlsto ut oifth mtjngunjil od,

JminotI]totlyusfth wthr
onditios.
B Jmiwill ]ith eivofthis mss8 this vning,
Jmidosot kow whnh Wi]liv,

rintraveI
Rding

goingto
Inorderl redueosts'emp|oees
ghlf|ighton
KLIM,notA,
airo shoud bookthen

stflWi]lrrivi io t ight,
h BA flighttOio has benel]d.
stffshuld1ke hIflightthnthe BA on,
3

oil
llEYsEIPIlir
l|ls]{Ellu]
0slEl|lul|G
Pt0lItlls
N tinsrrunigo this lin,

B Ylrjounon this ]inm tke]on8rthnusul,


Th sigDa]Ling
ohlsonthis Lihven fid'

uostar
is the trinsviWhihlrnsbtwe Biti
nd rnundl the hn l .
1 Withoutlookingtthetexton the next page' guess
the orrtanswerto thefoI|owingquestions(,1-3).
irc|eA, or'
r I WhihIdid th ustarsi bgir'?
]996
B ]994
A 1986
2 w lon8doesit tkto tavlbtwLodand
Busseon uost?
A 1 hou40 minuls
B 2 hous20 miuts
2 hours35 inutes
{

H o d ' . ] e n 8 | .| | \ l O n , l o . l . | d ' | ) ]
s5 rlli]lio
B 16 million
A 7mill]on

rnsort 47

sn thetextto findoutif you were right.

urosta
-t

ul1dlllJJi] |lnk udth hnl

-lJ rspl." rhgrrt*t.'t.tro.


British ooPlion in Iet lristory'
Tunn] shmswre flt prosedi
1882' so dr id was nt nw t !ll,
However. it was no! unti] ]986 tht
Thathr
Fnnqo N'littmndndN,IJgtrt
thtth
slodsid y sidndnnuned
shmewould go ahad.Nw thed'i8s
of lhe uosltaisafa ommonveu
Io blsinss mtigs.olh befbr d journy to Lil] tlks just l hur 40
aItrmtigljlts on lh olhr sid f minuts' Londo to Pis tks2 hou 5
minu!s.d LdoDto assls 2 hols 20
Th hanel Tuel ondin ]994 minuts,Thdistnbtwernthn8]ish
with trainstr!lli8th50 kilo'netrsf ndFre!h oststks5 minuis.Plat
tlk at n avrg dePlh of ,10 Intrs fom to !]ttb!,, Dspit fts at tlst
low thsbed,lnthfirstrnars,7 abou1thtunnl'ssurity. its safryrold
22 mil]ion. 55 mil]in xs en almost ima],Th on]
millio trLrks.
PssgIs.2]tnnsf ril frcightand sious iidents tr ws il on
50 thonsnddgs and ats ssdtfuough hev goods trin whih oufld j! 1996'
Altlrough lhes lassengel tigurs 1ol
it, Th slroltstf urosts jou'ns a
tht]lf shon ot
tri to Lill, This bauifu] old ity s ow 3d' untItut]
bom vo polar tbr wekrd lr.ks. wht ws etd,Figu'rs tbr tuk
fighthavbnbuyat'butlh
els of !h link with uostu,Th shutt1

fisurs ffi rail fight h! ben vry


Por. oly abot qurtr o1 wlrat was
exptd,Th tunn]now risound
a yal wheras
6 or7 illin assngrs
th oigiDlforastwas 16 million. N
Ublimonwas ut futotlrpio]!s
uotuelstartdoratigwilh vr
laI8edbts,eausthe t8tslrvnot
bn mt' ulunnl nw hs ser
polms with rpmnt,urotunel
has hroughtth popl of Frane ad
Bri1inlosetogthr.but !h ompDy
liklyt Plifinni]diff]ultis
fot nrnyds to orne.
Adaled llom he ,mes

NoWextrtthe key fats and fjguresfrom the txt


by Writingdown the nswersto thse questions
(1-8).For eh questjon,deide Whattype of number
to |ookfor,then usethesame sanningtechnique
oU Used in ercise2' Aim to take no morethan
three minutesfor all the questions.
r ow mny mil]i s rrsed th tlrnnl i
t fis1tnyas?
2 llow ]on8 dos it tak t tvl lm
LodOn 1lrLil]?
I whih ywas th suggstionIor a
tu] Iist Ind?
4 Wht Ws th ori8inal stimtfo th
numlrsol nnul ssn8els?
5 Wht is the ver8edistn lr t w th
ottom f th sa dth tul?
6 . l n g d o e si t t a k t o t v l l m o s t
7 Inwht e did tlr Bitish d Flnlr
goYrDmntsov th ln fol atu]]
8 {rw 1on8is th tunel?

48 ransport

22 milllon

Lk at these sentenesfrom the text Withth


ontrastWordsundrlined.heyontrsttheidein
the first art ofthe senteneWiththe idea in the
second prt.
FigusIotuksh ttle feighthavebuoytb
tlrr figulsfo. il frishthvbnvypool
fisuleslok good'
]t]]o ! th ssen8
| .|o 1u ,J,e )

, A } . ' | | " | ' | o | ,o i , \ L " l

\!J. P\.'d,

Now read these sentenes from the tet (1-) nd


under|ine th ontrast Words'
Tun]shemes Wer first proposd in l882. owv'
it .s on\, in 1986 tht roo itteld d
grt Thth aoud lht th shn1wouk]
h tunel nw IIi s oxd 6 or 7 ni]lio
pssngrsawhes th oi8lnal folst ws 16
million.
Despite frs at fist ao!t th tuDnl,sseulit, its
slt reod hs rn lost impeahl,

. ou think oltwo dvntgs


f
d disdvnt8s

WorkWith prtnertnswrthe fo||Wig


qUstionsbout the Wordsin xerise5.
Whih Wordusu]lyontrsts.Lr'o
separa.esenters
insLdo|luo idlrasi re5dl?lesen.ee?
, .,'
Whih Wordis fol]owdlry aphas without vI]rin
ili
r Undelstndig otlst lolds hlp ],outo guss
th Innjn8s of unknolvlr Wrrds d nss whn
yu do t hv linr." lor do t Wnt] to lookthm
u in diljony,Look t th mannr8 ofth Who]
stnd lso Lhesntnsefore d ltr

L,seyour know|edgeof ontrastWordsto nswer


thesequstins(1 aboutthesentenesin eliss
4 nd 5. Underlineth orretmenig(goodorb.
mnsdotl bddj
I In tfislsentn,
dOsDl1oydnl
Z h tesodsentcn,doesftlllarshon oIDhat 1,ds
expered
mth figus\!esood or bdd]
l th tlid sntilr ris5, dos.rl.rrost

Workoutthe meningsoftheWords in ita,cs in these


setnes(1-6),using the ontstWordto he|pyou.
WriteaWordwithasimi|armning
to thewordin
,?/iset to eah sentnce.
i tlroushtthrclvouldb vIyfWop]t th1
Limein th molin8lrut tu]lythtlain was
|)kd,

q'.||8el -u b q I\|dq

{ bld8e

' i|i . d,e n ,l]rl


4 |,l''oqii8u
" \ o | U o o . | d i q J o o o | |||| 8
lst r l]owevr' th lrlf x tttiv ws quit
'.'

2 Rad these ditionrydefinitionsof two Wordsthat


re used inthe reordingbout r trve|you e
bout to her
swie crd' ,r,laslirdwithmagnt]
nrfortion
iis .dWhenadn ssd
PIN (I3o PIN n u mber) . al'Drcl.prsonal
idetifintin
nur
Listento the first rt
ofadisussion
intrviwerandthe
managingdiretorof a
ar|ub'Gom|ete
these otes b Writing
the missing nUmt'rsin
the gps (1-5).

f!I!

2 l t h o u g h i s r l i l e o u t t ] r h i 8 h s e dt r n l
lvs ver intestin8'th t]ktlrth gv Was
rJthr dr?l,
3 ny tadition]i]inesI x pelinin8lW
J'

. Whih mtoddo yo! think is best|oyo! / Irtlrrst


ofsoity?

lo,| lll A'|l | |J,\,

5 Dsi1 th s]i8htdlp in sls this mth' th


8 r r e | 'l . , . ' ' l ' i , . \ d 8 o | L
6 Dsit th inIs in is tlis y' s]s
t r B Ue , I r '" . o n n r P I r os o d . .

CrtrveI
Listening
1 Workwithaprtnernddisusstheto||owing
questions.
. Do you us youow aoI puLitlnsortto trvLto
nd flr lvok/ you|laf stud?

19!4 Red thequestions (1-)and possiIeanswers


be|ow.hn |istnto the sond part ofthe
disUssionand ir|etheorrtswer'A' B or.
] Attou l1tI
the Lwhatdoou dto gtthkeys]
A Youl swipI.l
B Yor.rr
PIN
Yol].

sswodior th ondonutr
2 Whl flel d ]ubshven publitransortl
Th inselh numbeofpub]itrnsortuss,
B h\ , d| .6 .odi 8 on L'|.' |rd | , i ,
Th lobus ndtinompnirsto ]ow l thil
f{rth skWhnsh
Wht lvstemin ob]er
shad with h ighou]
A Th distnbtwnthirdjflntwokl.es
B uts butth oxte
is d t]mkpig
5 Work in smallgroups and answerthese questions,
. Do yu think r lulrsI goodid ?
. Wou]du osidrsl]in8youndjo1'1i'18
I
]u]

rnsot 49

Businessaommodati
on
Gettingstrted
'1

Whih fthe fol|wigdo you think is most importantWhenhoosing a hote|forbusinss?


Numberthem 1-6 (1 = most importntj6 = |estimportant)nd then omareyour ides with prtnet
goodusinssnt
ortl loms
ltntL
L ] goodsli ndo]its1|| L ] goodrslauarrt

vit ]otio

2 hinkof hote|syouknow o have styed in nd answer


questions.
thefollowing
. Whih ho1lWasin th Inosthutifulloation?
. Whi]rhdlbstsvi]
. Wih ,sth wolst hotl?
Wrk in pirs.Chos one of th qustionsfrom
xerise2 nd te||your artnerabout th hot|.

a%"",n'd),fl,r./
AIRo

he Lotus otl hs alwysbnonsidrdone of th most rominti.


hotels in 8}?t. situated in Gi with stuning us of th mids' it
dei}' te fist hoi for oth e ins @d ieisu tavlei

oteIfiIities

l1ioms ]i nditiond .nd.ontain :

Vobu|
ry

^.4?\ ''

Read this hoteldvertisementnd put eh


faci|itfromthe bo inthe most |ike|ylist
(a-d).(Some itemscan go in morethan one
lisi).
UdoVsua equpment
ema I
liharts
DD hone
hotooer
safe
sauna
sWmmng poo
Vdeoonferenng

d k
la,r
gym
rnn br
projetion
sreen
ste ite V
slemToom
trans]ation
ser'ces
Whiroo

50 usinessaomrnodti

UDiikmalryhoti! lgPt therealealslon smoknrgrooms,


oul usineseltIeotIeafuL]range
olliese'is iNludin8:
b.
Wlrletiiee1rgmetingrooms'fiihnmmodte
uP t 28
wilh:
Peo!]'hisProidd

Uso|urhellhlu [itor guests''1h


du telures

ll in a The Lotus is one ofth linest hot in ai with wonderiin


lo!tionnd! lpUttionfor*l]nl \vk.

R e ad l ng

of servt d
hehoteLoffe the higheststndrds
entreprovtdes
n etesive
dininqandolofree
rngeof fititieswith ten eventroos.Inddition,
for onferenes
ookedbeforesptember2006.we
wilt rode on tuuryworkroomfee for everythi

,1
eforeyou red,make sure you understndwhatthe
fo]IowingWordsmen. Math eh Word(1-4)With
its orrei dfinition(a-d).

2 dlgt

folal tlk lo grrrofole


si]ist
subjt
metin8
fo
disussiot.ining
b
lomlInti8of o pl Withshrd
interst'usully]asti8 fw ds
d smeonhosnto ttnd

fomth irort
Q|tuted on|ffvemlnutes.dnve
\ . , o u r o n v n 4 | | o " | i omn \ e sU s t h t v , | | rI
hoie foronfeenes, ourfut]equippedbusiness
nd onfreneentrecotainst'woletlre thets
nd ihree smllerseminrrooms,eah With total
apiryofthi*yd|egtes,We a|sooffer wide
m g e o | ' s n s s s e 1 ' | n '| u d F g| . n . | r i onr d

hetexts(A-D) b|owandopposite'dvertisethe
t!usinessfiIitiesavaiIabIeat four d ifferenthoteIs.
Whih text does each sentene(1.7)referto? Write
letter(A-D)in the boxes.
D

sktip

b |,\ea'-]p? .' ed.. l.nq e' to (e.oe,i,


nforrnation'soiretimesit is nessryto sn sever|te}ts
informat]on,
Frexamp|e
ifyou
n orderto omaresim]lar
busess'oU
Wantd
to hooseanewproduttorour
mights bhuresboutthreeor fourdifferentroduts'
(e,g,r]e)
inordeto dede
etratingthekeinformtion
Whihto buy'
o do lhistask,ledsentens
1] . firstndthinkaboul
eahone.henreadtextA, |ookbk t the sentenesand
text,he|rdo thesame
mrkthenesWhihrtrueforthis
' andD,
fohote|s
1
2
3
4

ftomthhot],
It asytol hthilynLr
Th onII
etl lhis hotlhs won Iiz'
This lrot L is i hisroi]Irui]ding,
on of th onfroomsin th]shotla b
vItditthrsr|l.Jnes,
Thy un srvif dliveig p.e]squ1k]]
foyou,
This lrtelis offer]n8 sei]dealfol pto{th

1,

U to thitpop]n ttnd sssiin of


th seminrro]sin lh lrot1,

"kI md.onrennt ,re i

r . . e d e i t ' ' t h . , r r u q o u ' .o g , , l l y


I
loging to th Rowland fnily. V o{+
omfortrl rooms d nfre t supplied
ll in e stunnig
wit stat-of-th-rquipnt'
ounrrysidlorrio' In Stmer2006' w
rivd th wrd fo sr ur oftow vLrr
onf.rens in olr rgion'

'c

o"|

{'bd

.|6ro

r n

,].,l6

toshopigond nilhtl]fedth onl @ neenehs o


(p]twhi.h
fwodrervUs
m We otrers]
mqnifi.enI le.t!r drtrs,oneof whi.n e slrt]rrto
threerotolnq in two trosto95odrtilronwl' nd
p o ,| 6
, || o r . | ' o d | | " o , " ' ' j " , '
qUimenl'rndUdnr!do lrrk.usWrthr lo.otions

VoabUIa
Using txts A-D above to hetpou,mththefo||owing
djetivs(1*7)and nouns {a-d)toform co||octions.
he nouns an be mathedWithmorthn one
djetive.
] omfortlr]
3 sy

quipmt

5 latst
7 slunin8

Imgineyoure orgnisingaonferene.Writef or
emaiItoone ofthe hote|s{A-D)in xerise2tofind out
if rooms are avi|b|eon the dates you want.lv|akesur
oU i|udeinformationaboutthe folIowing.
. nulnbelfevtfumsou nrl
. qulpmetyou no
. nuIfoorsf dl8t5
stayingveight
|fneessary ]ookt Exrcise2, Unit4' pge 25' to
remindyou howto start and finishformal

L|sinessaommodtio
5l

]|oteI
lgug
VoabU|ry
1hesentnesinthe|istonthe|eft(1-14)arespokenbyaguestor.future'guestinahote|.
Mth eh sentncewithth mostsuitb|rp|y(a-n)on the right'
pls?
I ould l hava wak u ll tomoow,
2 Do you havny vanisfosth and 6thJu]l
3 Wht1jm is hrkfst?
ould ] book thmtin8roomfo 9 o'lokOnTuesdy,
plese]
5 ould ] hv dy towel,ls?
n I di]diel]
TWOditokes,plse'
ould l ag t-\ito the iorttomoow?
9 I,dlketo ook lomforthosdats,leas ,
t0 Do lruoffr transltionsrvi?
i1 oW muhdo ou hr8for th lntrlrt]
T2 Goodmornins'Wehve rsrvlion|r thighls.
1 3 I 'tIindthe ky 1l]m ]oknow.
1 4 Wouldit b possib]elo xtendourstyin th suiteb tlvo
nights?
2 WherWou|dyou expetto hareh dia|oguein
xeris 1? Wit the numbersof the dialgus
(1-14)nxt to th |s(-e)e]ow.here re more
dia|oguesthan pIaes.
a on th t]phon
b t the hole]eption
d i the rrsiesstr
e ] the helthente

Listening
1 Lookatthefo||owingepressionsfromvoabuIary
exerise 1' WhichsekersUse to make o|ite
. outd I hv wak u! al]tomorow,plse?
. Woutdit b pssibleto xtndour styin thsuiteb
two nightsl
Beingplitis'tjustaboutusi8onstrutjons
lik
oald] ,--,pls?o| wol]ld ,t bepossible'.,l, Youn
alsosoudpolitwith simp]ln8u8ei|yu usth

20'l2 Listento some ofthe lequests from voabu|ry


exerise 1. You wi||heareahrequesttwie- in a
rudWndin ao|iteWy.cir|etude'or.o|ite'
forah rquestin th rrect co|umnin the box'
ommodtion
52 Usiess

a 5 foh]fnhour
l'm fi.jdw'fully Ookedfo the 6th,sj.
Tht,sfi,ouidyugivm yourlitd
d Ysofous , 1youself,
f Ys,Whih ln8u8?
g Whttimis your fli8ht'mdm?
h Youl nme,lse?
r

voq nf.nrrrq

mr.]rm

nni

lnno2

j Fom6'00to 10,00m, sir


k ]'m fidI,d hvto dowgadouto aom'
Tlrexutiv suitesr lully ookd,
] Yesofous,esszofo a]in,
n I'm laidtherc'sl10 chrgelo lostkeys,srr
i
spekef
1 n ] di]dirt]
2 ould ] hve wke.u
ljtomoow]
Whttimis I a kfst?
4 Two dietks,ples,

rud@

mle
seker
@polil

ude/pol]te rude/polite
ud/plit ud/polit
ud/plit ud/plit

Role-pay
Work in pairs nd each tke one of the ro|es'student
|ooksat the ro|erd on age 107.ed yourrd and
prearewhatyou arcgoingto say, using the po|ite
|ngugyouhve |earnt.ry to ome to deision
Whichyou both agr on. When you are ready,student
B begins.

StudentA
Yu arethe reeptionist 1a hote' he hote|s fu]y
bookedir tonght WeeutVesUtes W ]l]e freefrom
tomorrow
n ghl.OnesLrites atthelroni theotheratthe
bak,xeutVesutesost$] 20 pern ght the
standIdroornsaebookdforthenextthrenights
standrdroomsost$80elight,

hoteIs
asuIe

PSULE HOLS

Reding
You are going to red an
rtic|eabout an unusua|
te of hote|foundin
Jpn a]|eda psu/e
hote|,Look atthe hoto in
the arti|end answerthe
followingquestion.
Hw do you tlink
Dsulhotel diffIt
Red the text qllikly'
withoutlookingup words
you don't know,to see if
you were right.

Readthefollowing
-8) about
sttements(,1
capsu|ehote|snd hek
in thetextto see if it
agrees.|fthe text g rees,
irc|eA. |f it disgrees'
cir|e. Ifthe information
is notgiven b the text,
ir|e for does,tsy.

H ws m l l n
o u lh o t e l l br ?
I f y u r s t i ig e l t i n
t y o f h o t e l i n
lpn'thei the iswr ouldb justone
metreby on metreb two metres,hese
hOtelsre mitintenddfor bu5inessmen
Whomissth lsttrinhomeftrnightout
nstedof ying
dIikigWith
olLegUes,
f o l p e n s ] tV i i d e ,] n s e
nrnt.psule, kindOf
bLrsiiessmen
Lstibt sleepi' forrourrdfourOrfive
t h O U s a nde . h f i r s t a s u l h o t e L o e n d
in oskii 1977butthyrenwfouid in
llofJai bigsest ties' ]ostofthemr
herere o reservtions
nd n long
term5ty5.Guens nhkin t anylime
afterabout4m'Atretin'thyarshown
tO roomWithlok6Wherthydeposit
ln rturn'
thirdothesdtheirbtngings,
thrceive tti bthrbend sLiprs
to Werhenglests g tO thir,romJ,rows
o f s U L oe n
s e a hf l O O r s t kebdo u t t h r e e
storysh]sh'ahn i5 equiedwitha
mttress,
iltowd a quilt.hereG ls
Light,dok' rirrlaid av hnginsfromth
j L i Agt,t h e n do f t h e a s u l ies a s m l t
Lr(inWhlhyounLsto separteyo!r
5 f r o m l L t t ret h e rm s l p i nign t h e
s a m e r . h ko u t t i m e] s r O u n9d o , l o k
^n
asulhoteLsoffela Largrngeot
seruies,
hll vidlns mahiiesWhkh
selLbel'sk'soft drinksnd a vrityof
s i k s s, o m e v e ns | l d s o k sa n d

l psu]s ookdovrth phon


l'ght
2

3
4
5
6

YoU'ln.|

@wrg

dosn't sa

J|o ,]d..p,. l"Ln."l

)oU dJ

dosn't say
B .rog
A ight
j
molnin8'
You annot stay th hotell]
B Wg
A lgltt
Th hote povjd onlyJa s 1d'
B wong
A ight
r.1zos
flrL t8ust5
n htl5lovid
B wong
A ]ghl
h ht]sdo not ovid ludy sevie.
B lvog
dosn,t s
A ight

7 All su]hot]slrv lrathsd suns.


B Wlo8
dosn'ts
A ght
8 Th hotls !id rph8s,
Wln8
A i8ht

folLowiisd,hflol
underwerfOrthe
has shaldtoiLetW]thLotsoftoothbrushes'
helarL5o
rzOrsid shvingquipmet,
oii-orated
5howe.h morexnsiv
d h tth sag
hotlsalso hvrestU.nts
Withbaths'suna5nd mssgsrvi.
su|ehotL5
hvenotrcLlyben
a(eted outsjd]nbuttheymkesens
in lntrywheresi9 |imitdd the
businessulturrequiles|tenight
Althoughthe
soiLising
Withollgues,
s!teshavebenlldnmessuhs
,dogkennels'OrWo'
totrin'' the\rre
OmfOrtbte
ndth bthsal
sulrisingly
iun Whatis needdftel lis nightout.
he biggestroblmis th n]spoL|utlOn,
u e s tn
s i g j l n f W
W i t h O u l l L l ogW
timtis
Wa'oure boudto lrelif
nyonesnoles'so it bestto bliig yourown

8sktip
When]ooking
for nformaionin texi' t is notonlimpodant
io
on,itis aso mportant
to knowWhereto f,ndtheinJormt
reognlseifthe in{olintionis notgiven,For exarne' jn a
ilrrotant
dumentikeaontract'ounodto hktht
itovers|thdtis.
her]s d ffercnebetween statemontWhh doesn't
sy anda sttement
Whch is wrong,Forexmp|e:
apsu\,asts abautten thousdyell, his sttnentis
wrcng beusethete{ sasforaroundfourar fiv
lhousdye' But the crct nswetor the stternent:yoU
annatpa foryourapsu]eby redl crd is doesn,t sy
becusethe textsys nothingaloL]tmethodsof pament'
N,]abe
ou py b edjtard,blrtWedon't kowfor

does,ts
usinessmmodtiOn
5

Outoftheoffie
Gettingstrted
AIII you hav st a
mi] tlr lrusinss
ssiate,ou ri! th
m s s g eO t h e r i g t .

t.t

i:!]

fi'Ir

I Wi|]be ul f the fiie on 2nd and ld ]\/]arh,


P|easesend urgeni enquires lo rJmes sm lh
on jmessmith@weston,o,Uk, I Wi||de|wiih
non.!rgem messges on rn return.

ilri

Work Witha prtnernd


trytothinkoffour
person|or business
perso ou|d b out of
theoffie'

Choosing
venue
Llstening
nt1 You Wi||hear onversationbtlven
two work o||eagueswho e |anninga
conference.hy hve 'ust reeiveda
fax from onfrenrganisr whih
g;vesdetaiIsf thr pssibIevenues.
List to the onv0rstionnd ompIete
th nots o the right.
Listentothe converstionagin and
Writethe missingWord(s)in eh
sentene(,1-6)be|ow.
T na9I p'a|Y'n!r!plac|a| l|1
ipotsmst l] st l t,
Thsrrseths' .' onfIenerom
th]]stil'
Thsustisth..'' .,,fomthailon,
4 L uJdiais dfi tly,,, ,,,,, ,,,

| 1ak9

2._

45A
r50

5
I2

Grammar
workshop
onpratives
andsUperltiVeS
r ompItives or one ilem with nothr]
ftr s st dJ d lar8. on|rcn r1 lhn IL KastILr supeIlatives oma on item with al] th thIs in 8ou f
L ardi iS dfiit| tlle most epeii|,,

Jkwil]wntsorwlrr, ' thntht'


1think a bhhote]wouldb ,

Answr the fo||owingquestions(1-5)bouthow to form the


omparativeandsur|ativ.WhreossibIe'
Usethesentenes
you havejust ompletedto he|you'

chek your answe aginstthe


trnsrjptt the bak of the book.

oW d o syltb]dietivs]ik?rseaDd.ftedpform1h

.r'
F adj 4 th. :!?,.19,.
c.P-?!.
Holv d djtivesofth oImo syllbl s lik suitable Dd
| ' " J I - F - a | | , h . o m p ) l "i \ e ]

54 0utofthetfice

WhtWord is used imnrdiatlyfol s ]ative


d j t i v e ?. , , ' . ,
Writ 1hsu I ]tiv folm fth s dietivs:
1 ]r8e,,' ,,
,,, 2 h.,,'
sxit]
When two syl]abl djetiv eds i,ljk arly, how
do you sll the omptivfol? ,, ,,

Work in pairs. Complete the table belowwith the


omparativ nd super|ativ forms of the three
irregU|r djetives. hk in a ditionary if

omrtive

suprltive

Th hotelis l ,, I !
lis hotelhs 2
f]litiesththt

Th hot]is4 ,,,',
,,,, of t]rgroup.
Th filiti s w
,,' l'v
5

his hotelis 3
fromth jol

his hottjs 6
,''
of ll fmthe

This l8aklo8of wokWhno0 rt!rn to the


ffi,
sombodywho dsyoulWOrkwhe you wy
ma lkmol mistk s ,
b NoW rewriteh disadvantgeto form list of
dvntgesof shorterbleaks, usingthe
omparativeforms ofthe Wordsin the box b|ow.
Rememberthtyou n use /ess in some ofthe
I shortholidys ah1a?r'fth!1l9r|4holiaaq,
2 Ppinst 8 n a sholt holidy . '

4
5

ll''

6h

eas

few

srna]

sessfu|

t how omDrtivesnd suer|tivsWith/ess


,estre fomed in these sentenes.

chapf
mor suital

thn
thn

tht,
th|-

p fo soLIlll|r zess eryesive

thn

tht-

sorthing
lt mlltt

s|tpIttive
oo]1|hLds
350popL'
1 Thel(Lrst oILfr|1
pllsivhtL.
thmost
5 rt's
pnsivhat|'
th last
lt's
of lh miDrasos IoI bigout oI th olfie to
you aual holidy' suv hs shown that

s towdsholidysehnginsi somountis.
]ngbrkinth
opl now tktdjtiO]
, Iltad. theypf to tke two or th]ong

nds o short holidysthrughoutthr


Red the foIlowing|ist(1-5)ofthe disdvantages
of|ong breks mentionedin the survey'
I Lngholidys. epns]v,
to g on 1on8hlida be stssiul,
2 Pjg
Itis diffiultl inrd somonetodo yuurgetWOrkio

point
aIking
Workinpairs.hinkbouttheho|idyperiodstht
people usuallytake in yourcountry,thendiscuss the
followingquestionswitha partner
. Whih ]s themostoulImth(Ogo on ho]idy?Wlry?
. Whih is thesttimfoou to go on lv?
. Wht thrntlonallrljdasdo ou hv]Whih d yu
njo?Wlih d ou not joy]
. Do u prfto tkolongbrkor shote
ksduin8thI?Why?

outofthe
offie 55

Booking venue

WeIcome
seech

RoIe-|ay

Listening

Workin irsndeachtkeoneofthero|s.
studnt |ookst the ro|erd on pge,107.
Rad ourrd nd prereWhtouare
goingto sa beforeyou spk. ake it in
turnsto sknd answelquestions and tryto
reah an gleement.WhenoUare redy,
studnt A t!egins.

Yu wi]l tler th haimn

StudentA
YoUareAndreProust,onoftheo|eagues
fmthe istenngeers on page54 Yo!
suggested
bookingtheSlnset HoteioJake,
t]UthethoughtVenthatWastooexpensVe,
YoUst]|needtofind slrtabe hoteiorthetwo
daonferene'
tmlst hV bigenough
onferene
romforaround] 20 d gates,a
|argescrenandequmntto givea
presentt
PowerPoini
on.Yuaso nedto
thnkbot]l
Whattodofor|Unh,
yolrrpartnerWhoWorksfol Ventura
elhoe
Promotions
andasktherto gv yousome
nlormtion
on anotherhoteltheoud
book
. lhes ze ofthemn onfere
roon
. whatequpmentis avaiable

eding
some1ims
ompisdidto
tk 8ouofmg s awy
ilom e o|Ii|Or shOtpIilrd
to Worko ojeto to mk
ky de]ons,This is somtimes
]ldn oflsltemeting,
'1
Work in pairsnd trytothink
ofthree advantagesof
workingwyfrom th offie.
2 Lok t the Wordsin itlisin
th senteneson the right
(1-6),Use the ontetto
mtch eh with the corret
definition(-0.

56 0 Utoftheoffie

jro.nf

n.

g]viga w]om slr


to a 8roupoi dl8ts.

\1 Listen to the hairmn,sseech nd ompIetethesenotes


on the min points by uttingone ortwo wrds in ech gp
11-7).

;s (;]s r s., ' c'(9 3 rk 9


1h"* a+ca^+-."' 1|:]w
n(1!
r Pna^,sss|a- w)u e.epl@d
_^ ..."'^''
. . . . ^1
..boat
r s]Li'st|N wiL| 21din
te
^ di sLasa

*^u

Youdo notwantto spendmorethbout


] 2,000

0ffsitemeetigs

.f:

t-"

aa|-wilt l^!'d ia t|Le 7

**,,

u ,! +ec+Na.

o+. +oe
fllised,1

22{2 Listn agin nd deide Whihofthe sessions you WoU|d


most Iiktottend,

]'v herd rumouthtvlerjhs


hd iob ifIfomon ofur
oIptito,
That stt8ydidn'tWokso ]ets
ty tkin8th oppositopproh.
W hv vyd/,e/sengeol
o 1 WithdifftquliIitios
d bk8loudsntr]offidsnot mke]llh
disioDs,W hve lot oIloL
Asking pop]eto solvaprobl m
to8thrn goodteal
buildiativit.
W nedto ontrt
thtsk.
not wsttiro o/fiepoliti.s,

wy o1d]ingWith
sitution o olr1
ility of n osnistiOnlo
ontro]tli8s y itself, d
not run b OLhs
noua8inspop]eto wok
s a 8oup
the flindshjps o ]k of
frindshi o| ole woking
stor thit peopl tlki8
bout, Wih my oI my
md U f vrity of
thinss or tpes of peopl

WorkingWithyour rtner,Iookat the tit|eof the arti|eopposite and disUss


Whatyou think it mns.

Thinking outside the box


LhnnuJlsm
A i\itdr]oro rcL'I
-1mL n!UlG {'.t FJnt.bJ\dlJ\.
utivs'
Poitomn}' wsnLtl toP,1{]
a]ogwilh \ome etfu:'dvi:bng l wnn
lud 86gl, Gpos.s if utiv'
ws stflnrg lo sP:rd rumos tht
wsnoteftIlatin,Ndy.
oPenhgn
howvr.susptdth mth: thl e
ma!gs wuld find thems]ves.bod small
boat in th Arcti ir] in almost ontilrual
dyljt nd witl o mthodsof oiitin8 tlr
outsid lorld ap&t tiom the ship rad]o. It
soundsl]k o'nPletelyry wy ofrumi
ompanybut Mr B6gl be]jvesit wsthe ri8ht
thiIl8 to do, At the tjme. ceoposr neded to
maksmeky dis]os
botth 8uP struturelnd brin8
whatwsdivsgoofompais'
tgth
oPo$twsreatdi |999b L Post'!r F.nbpost!]
srvi.lthsgownnPidl} b aquinngothroma]s
andin
200 it wasthfiid lgst Pcl om!y i'l uo!, At thenme
of rn tn' it wls radup f o'npalisttom an.
Germy'slanl. thNth]ands
d th UK' ]1opetjg
ud
eir oW! bd nams, Bu! why wel tne '!ers tkin8 key
disios i lh A.ti o js!dof atlhq sat tlytt liotl in

h nswr nrt r B8]6 wantdto b


surthatih disios fty madwr basdo
iDt.rsts of opost as a }hol. and not o
ai Po]itis,Th Ati o is n fth
few ltaes in th wor]dwhrc you notgt a
mobil pho signat,,ilr mge w
with on
fold to wo|t o thi.]atioislrjps
thrthteling in touhwith thi.
oth,
oan hdqufirsbk hm' As r
g l said. ,You xnnotsIPbls i1
alwslightandyonnnot8etoutf 1hboal,
sowhat hens?
Yo fi8hl.youmkftnds
agin'ou rgueagain.you disls busins,
F days laLer'w hd a stfutur,It ma} nol
bein thmangmnt
bks.btit wrks,'
Ii rtinlynl in $e mangmnl
boks,
Usull when onPany quiEd by mothr omPmy' it not
llowd to kep its own brands' GeoPost tkes d]fferenr
appro!h.It al]owsquted om!ies to ke! fti ow brmds
and idntities nd a al]ows the to mk my of thet own
diols bot.sy.whthno]o8y
to us,To balnthis1ol
auronom.Geolost ndsa stron8o,o u]ture.whih is why
it spnds loi of time o! tmbu]ldin8.tivitis,As r B8l
sys..Whatks thempa.ytogIher
is olr stngoomt
ulfure,Tromottlratulfure'we
do lot ofthjn8s.somt]mes

dated from the Fi.il I,imes

sn th arti|eabout agrup of managersWho


sntfourdays out of the offie to find the answers
questions.
tothefollowing
Wherdid lhey spdth fulds]
Whi did theydo Whthvgotthr?
Read the fo|lowingstatements(1-7)at,outth
informationinthetet' |fthetextgrees,cirleA. |f it
disgrees'ir|e. |fthe informtionis not given by
the tet,ir|ec for does't sy.
ludE8lmdn orisin]bookjn8in onhagn,
A right
B Wolrs
O dest s.ry

2 n 8 e r s o d d n o l a l ] t h i rh r n ho f t h O m n
B Wg
A .ight
doesn,tsay
I 200, Gpost ws th lgstpIel mpn1

uop.
B Ong
A ighl
4 omnisquirdy Ceoostenot llo.dt kp
theiownbnds,
A ]ght
B WIog
do s tl,t sy
5 AlohlWsbandonth bot,
A rrgnr
B w1og
dsn't sv

6 omniesquirdby Gopostdo nothvto use lhe


slnethn]o8y.
ri8hL
B Wro8
7 laude B8llivs that Coost's r8mntsty]
should b dopted b otilel ompni s ,
A gl1t
B wlong
d s t sy

a I k l ngo n t
Disuss in airs.|maginethtyouneed to mkesome
key deisions bout something Iikethe Geopost
mangers(e'g.yourstudies or your futureareer).
Whih ofthefo||owingdo you think is the best wto do
it'?
!r awy to difftl ( v en jf notth Arti
irleI] to think ]n.
Co w to diiirt le wjtlr on or two fiends t
talk bout it,
st inth s le nd sk as my o]]8ues/
flinds/f ily as possibl ,
Not ftink bout it t ?ll nd hop th nswwil] oln
10 you whn yo! e slep'

0Ltoftheoffie 57

Developing
ontats
1
Grammrworkshop
Presentpefet
andpstsimp|e1
z*l coverthe di|oguebe|owand |istento a onversation
betwentwo businss assoiates to find out Whih
Listen gain nd ompIetetheir dialogue'Writethe
missingWord(s)in eh g (1-11).

B
A

A
B

hek your answersgainstthe trnscriptt the bak


ofthe book.

Gettingstrted
Workwith partner Looktthetopis in the box be|ow
and nswel the foIlowingquestions.
. Wlilr thetpisd you think the estt stIt
onvsati
With busi s s p sou hvejustmet?
. Whih topisis it b t t not to talk about?
^^r,. ^ lr |mc

botlr kDoW
tlr eoomy
food ad dlint
hobbis
ii]nss
mig

58 Deve|oing
otts

so how lon8l haa,a|r2'aar, wi..an


Develoment]
Withthmin th utumn
Fouttwo yeIs.I 3
of2004.
m,,, nd4 ,,, you5 .,' . to il befo?
No 1hven,t.I 6,,, .,' 7
to vieef,though.
Ah. When ws that?
About threyesa8o,ltWsjust fo lroliday,W
8
theedsin vniendthnw wentdown t
Tusny'
Love]y,
sO9 ,' ,,'youl0,,' ,,uh ofthitet?
Note1,Ill ' ,,' abit aroundth entr]astniglrt,
r didyou sth shopp g 8]lery?
oh yrs, lt,s wndeful'

plitis
tvts itheWs
eligi
solt
tvl nd holids

Putthe missingwords and phrases {1-11) in the


corretoIumneIoW.
Pesenrperfet

Pst simie

havau L,en

6aft'a

Studythis
time|ineWhih

' . - . . | , v eW o r k e dW i t h M r q u e D e v e | o p m e nfto r t w o e r s ' . . - . . ' . - . . . . \ "


| h v e n , ts e e n m u h o f t h e i t y e t ,

200
the di|gue.

2004

NOW(2006)

Last night

I w a I k e d . o U n dt h e e n t r e| s tn i g h t ,
l s t a r t e dW i t h t h e mi n t h e u t u m n o f 2 0 0 4 '
h d t h r e ed y s i n V e n i et h r e ey e a r s a g o .

6 Rad these ru|esaboutthe use ofthe presenterfetand past sim|endomp|etetheexmp|es


(1-)Withsentenesfrom the dia|ogue.Use the time|ineto he|pyou if necessary
r Youus th pesetI1ct(haL,+ pastpll|tiipl)to tlk aboutsom t h]gwhistitednr th n
Ddontinusutil now:
I --- ,--

- with^|a|que
'eUlopmnr?lth Isonsti]lwksfor rqu Dv l met]

You ao usth presentperftwithtimewordsvhih ndt any tie in yoltrlife,


2 '' ,,'
,, ireforc?(atl1ytimjn yur ]iie]
You usthpstsimtefo timWhihfinishdinth st,

,' , last l'8l.

| k i ngo i n t
Work Witha prtnernd imagineyou are business o||egueswho have iust met.hoose one ofth
toicsfrom theGetting startedeercise and start onverstion.Ask onequestion in the presnt
perfectand one inthe stsim|e.ke it in turnsto sknd nswerquestions.

workshop2
Grammar
Presentperfetandpstsimp|e2
,l sometime
usedwiththpresent
hrasesareusua||y
erfectbeausetheyt|kabout timeWhichontinues
to.now'.othersareusual|yused
Withtheast
sim|et,ausetherferto a timinthe pstWhih
finishdbefornoW,studythefo||owing
xam]es.
Prsntprfet

Pstsimle

]dy
befoe
for the lst fiv eas

s so as l ]ft sho1
lst th
in 2002

jlrst

" ,P l .

tlrreyrsa8o

u .e. wJ- . ig.reerl

sin2002

I
2
3
4
5
6

I'veWorkdismsun8,, ,,' ,,,'

om|ete the fo||owing di|ogue bWriting the verbs


in brakets in eh gp (1-8), using eitherthe present
perfect orthe past simple,

WA,e
oA Ad Wbi (l i,Ul
L o 1 s | l . J o w d| ' | o 8 r o | | ' | l ' , , , ,
l stadworkig foAbby Ntiol ..' .' . '
.t
sh h
st inth s]espolt ' . '
you
v
stay d ithis hotl
?

6.q (not se) yu iosom tim,


j Ndi. ] r ,]/i]]t
(just finish] movig to new
B No, wll, w 2
j
ffi, W' now as d
sal stra.t'

A oh ]l?
ow]og3,, ,,, .,, .you.'' ,,, ,,' (]
B bouttlew k s- Wa ,, ,,, ,, (mov]on Apri]
t7. lt Wasmd,W 5 ,,
,,, lhavt] k
v r ytlin8 jnt rtesand w stili 6 ,, ,, ,, [t
L'] dJ !\l

2 NoWdeide Whihof the time phrasesfrom the tab|e


an omp|tethe sentenes (1-6).here re two or
three Dossibilitiesfor most ofthem. Wfite one
possibiIitin eah sentene'

,,,

P | | o ' " l p e p | "7

A But you'rsl1ldin rrow?


B N, thl'sthting'/eslil]8
yt'
vting

(nOlunpk]

DeveIo]ng
contts 59

Networking
Rding
Nelt,or/.nisth poessof rkjn8usinssttsthou8hmting
ol,It n godWaoffindnr8]itso nw stfio vn newiob'
'l
Wolk Witha partner Deide whih of th fo||owingyou think is th best
]aefr networking.
onferenes rivatartes
tradefrs
trningevents
Look t the headings(a-d)forthe firstfour
pragrhsofthe artile.skim thetextnd mth
eh hedingto the mostsuit|prgrph.Write
the pargraphnumberin th bo,
^
Th stwy to iind husirress
A fidsend
A mlol tilr8
BN].smissid thos

Copykgroud
u s i n s sN e t w 0 l IkJ r t e r n t o l , o r iBsN
a |n,o r q n i s t ] n
W h j c hb e 0 ni n | j t o r i i U
a 's A b u th a sn W n d e dn t
m a n y t h e ro u n t r i e s ' t hi de a t t h e r q n i s a t ii0s
tht
m e m b e rsr e t eb u s ] e s s f o r a ht h e r t h r o Upgehl s o n a I

U51N55NoHKlNNHIoNHL
]tis 7.Ooon o|dWintelmorningnd
40 peoplefa
ehothrrossa reaklsttblein LondonJIoLl,
Aftrsmeshortspeehes,
thetblsaresuddenLy

l:vF o[' IivIV) se|soI bLsin\


(|d5rsseo
round.Afterthis,ehprsonstndsu forextl
on minut,hetlkoutthirbusinesesandWht
kindofntts
theyle lookingforthtWeek.
John
Hrrisi5 n insolvenseilistWhois lookingfor any
ompyffth finnildiffiLrlties
WhooUlduse hi5
srvis.Jnetll,1oor
runs ake.mking
businessnd
is lookingfor ustomrs'
AfteIthe 5eehes,
th 40
poplestandu togethelandWalkroundthe taDls
givingout pieesolpr.hesere referrlslis,
providingthe
nmesnddrti|sof potential
.ore}an.pe.
' L\to-l')0rlol ld' ).ln|]\4oore'
reivsthe amesnd onttnumbersolseveral
rltivesWithbirthdsthat rnonth.
|risi5 metigof NIor BusinessNetwork
Interntionl'
hele I rnanyWysfor businssesto
adVeftise'LiketLemrketing
or miLshots
butthe best
frmof rorntion
is Word-omouth
rmmendtion
thloughnetwolking.
of otrfse,etworking.ntke
pienywhIe;
t tradefairsand oniren5
or on
th golfourse,but ihe mosteffiientWato network
is to jini olgnistionlik'"thi5.hisi5 beusth
onlyrsonfor thesemetingsis to mkeontts.
h suesslte ofthe refelrlsseakslor itsll

60

Deveoi!otts

Aording
to thefigUres.
ovel75%ofthemturninto
BNIWasorigilly
oundd
by Dr |Vnisnerin thel]s
butit hsnoWsrcdto mnyountries
in urp
suh5sndinvi,
Germny
ndsii ndl5oto
AL]stlLia.
|t5im;sto provid
n environmnt
in Whih
peoplengettogethr
business
nddevelop
th
personireltionships
that l d to business.When
join,theyreeive ald fileto hldll
n W rnembr5
thenWbusinss
rds, badgeand l|in.With
these,thyalsog t guidebookwith istrutins
on
,howto be good membr.rulemers
lso hV
essto librry
oinetworkig
tip5,allleorded
on
tps.N|mottois .giversgain',thtis, if I give
smone
business,
thentheyWillwant
to giveme
u5inss
in rrturn.
BN]meetingsfollow highLystrutuledfrmWolR.

shortpriodof.on'netv/orking
is followd
by
Welorne
seehsnd intlodutionslrornthe tem
lders
ndthenbytheehnging
olbusinss
rds.
givetheil60sndspeehes
Nexi,memb15
and
ftItht,theyintrodue
nyVisiiors,
Whoanlso
givshes.
hn,threferrlslips
rssed.
|f
psseson morethanthrewbusin.Ass
mmbr
ontts'the gloupll|.Forfive or morr f ells,
thisbeomes
a stnding
ovtion.
Them tingWinds
u With prizdrW,

Now red pragraph5 and Writesuitab|ehding


for it inthe spe be|ow

heleis rtainlyno shortgofenthusiasmfor


DVidsltel lUnhedhis Web
the orgnistion.
desigompanyjust
monthsgond;thas
in IrF .Pgio1.
H
nowbP'oe oe o[l bU5,e5t
putsthis suessdownlmostentirelto ontats
lormedthloughth NImetingeveryFridy
morning..|t
likehving rellygoodslstm
fol ouWeekin Weekout,hsys'susn
Workin8
Ky,the ownerof publirltionsonsultny
.|tboutdveloins
ftiendships
and
aglees.
to pss
trustso thtpeolehvethe onfldene
on oUrId'.DunnHill,ownerof rinting
businessnd rbaraBishopWhoowns fmil
flor]strybUsiness,thleportdlrnatirisesin
sinjoiningBN|.orthethousand5
ol
turnovel
rnembeWolldwide'it is definjtel
something
worthgettingup earlyfor

4 Paragrph5 names severaltypes of businesses


whihhvebenfitedfromBNI mernbershi.Look
throughthe ragrphad deide which of the
Put
fol|owing
businsses(1.5)reotmentioned'
( inthe box ifthy are not mentioned.

sklip
You hvea readprtisedsl'g a textto finlnumbers.
somet]mesWea so needto san a textto see if n jtemis
thereor lit is missingorXamp|,
Wernightsana Istof
nanes n a rporton rneetingto nndout f a person
ross outthe items n the listas oufindthem n the textnd
seeWhih]s|eft'
l a plitigusiss
2 ateigusiness

4 whdsi8lrbushss
5 fLoist
businss

5 he answersto the fo||owingquestions(a-)are in


paragrphs,1-4'Foreh question,deide Whih
paragrphto |ookin' then sn ittofind thnswr.
ir|e the itemnot mentioned.
Wlih ais not mentionds ol]wherBNI
opts?
UsA / uI / theidd]st/ Austr|j

b Whih o{ the lo]lowing dos not happ t BNI


meting] Introdutiosy t leders / individul
spehesfom memrs / individu] sehsfrl
l.isitos/ tLphoningotntial ]i ts / omtiti
with ]z
' W i | \ e t u l l o " | | s d o \ | 1 |j b . | ' o l I e . " i ,
lvlrr thyjoi? d iil / bdg / hndbook / ta
with ntworkh8 advi

VoabU|y
Lookthroughthe artic|egainnd, using the contextto
he|pyou' Workout the corrtmeningsofthe fo||owing
Wordsnd phrases in itlis.irIe the orretnswer

4
5
6
7

'!.
'" .q,
Prgh
l| fr
"".
veyquiet,
Prgrph2:A mdlls/tolis Wyoi dve(ising/ ty
ot iob.
Pag3:A 'toftois tbook/ singor slogn,
PIgrp4: A slandl8o,d.lonjs whpo]estnd
| l p , o | . |s | e ' o p s||r d u o | o I p
Pr8raph4: Win.lsuP mensh8ins/ rds,
Pra8rph5:Puls ttis su..ssdoDn lo mnstlinks it
used / loss,
Prgraph5: rveeki u]eekoutmnsvy.eek/
veryhvo Weks.

| k l npgo i n t
1 Work in airs.|fyou re Working,disuss whether
you think networkingmeetingsWoU|dbe god for
your om.|fyou re studying,disuss whthr
you think etworkingcou|dh|pyou find ajob.
2 Read the ro|ard nd reareWhtyou re going t

You areattendingametingofBN and havetogivea


one mnuteseehto ntrodlrceourompan'
tk boutther own
stlldents n WorkshoL]|d
ompan.studentsWhresiI studingshoud ask
abouta mag nary
t]er teacherforsom ]forrntion
man
ompa.
n ddtontoouroman
ct Vites' deideWhh oJthfo|owingyolrsholrd
needs;ern
es of
n udein oUrseehIstaffng
projets,
stsfied|ents;future
Remmberyou have on|one minutexat|y,so
th;nkarefu|Iybout wht to in|ude.Work in groups
of threeolfour and tke it in tUrnsto |istento eah
other'sspeehes' When ou re Iisteningto the other
membersofyourgroup, mke notes on Wysthey
oUIdimprovethirspeech.
Deve|opingntacts
6,|

Gulturalissues
Getting
strted
,I

Work in pirs.Rad th fo||owingdefinitions'then


disUss thequestion beIow.
ultu re . a.thustoms,
institutionsand
hivmtsfa partiultrnation' poPleo
group

CuIturaI
wreness
L senIng
1 Work with a prtner'You re going to |istento n
interviewWithPhi|iaker e runs aonsu|tan
a||edALDAwhih gives dviend trainingon
u |turlWreness.What kind ofthings do you think
h wil|give adce bout?ryto Iistt |eastthree.
I

u|tural wrness . .th aility to uDdestndth


ultur of th PoP]you aremetingand av

2
24i2 Listen tothe interviewndput ('/)nettothetois
in ourIistWhihre metionrdin the interview.

W importntis ]t for |rusinss


o]tr hvgod

Work in airs.com|ete the sentens(1-7)below


with the orretountryor regionfromthe box.
some ountriesn be used morethan one. Use
Rdthefol|owingsttementsnddeidWhichyou
Whtyou remember from the interviewnd your own
gree Withmore.Disuss yourides Withyour
knowledge.
I |D t| U,<. d |he|nqfPl'' oleslnd
, Id o n ' t t h i kt h ts t u d y i n g
d i f f e r nct u | t u r e s
about50-70mswyiomhthl
i s V r yi m p o i . t a n t nm
o r e . h e W o n di s
2 ln ' ,,'
nd
., ,,'op]
lnd
,
m U hs m l | rp | a et h a n i t W sf i f t yy e l s
to
stnd
]{rsr
to
h
othe.
g o , n g I i s hh a s b e o m e n i n t e r n t i o n l
3 Thseultus]sOpfmId]try ontt'b!t
| 3 n g U g e,n d m n y b l n d s r e k n W na l
o v e r t h ew r | d , U ] t u r d| i f f e r e n ehs v e
in mostprtsf ..'
,,' oplpr|
minim1
y
b e o m e s m ] e . n dp e o p e h v eb e o m e
m o r e s i m i | r t o a ho t h r r ' ,

,h ftthtthe World

hs become
s m a | | em
e n st h ti l ] s m o r e j m p o t n t t o
koW boUt othel UItUres,nt Iess.
P e o p | es t i | |g r o w U P w i t h i n p l t i u | r
u|turend they re sti||greatJy
i n f | U e n ebdy i t . h a t h s n l h n g e dj ! s t
beuse We nowhaVe interntion|
b r n d sa d n i t e r n t i o n l | n g u g e ' ,

4 ]n
on thhd,
' oushou]dottouhe]
5 In
.,
.,'
alrd,'
,
'
'
, th
t'usissultuis moetsk oientd,
In
..' d ,' ,' ,' thelsinssultu
bsdmorc o pIsonle]tionshis.
7 In .. .. .and
' peopl td to f]tlrnt

Asia
German
,o:,.,n ,o"
h nd

62 utr|issues

h na
Ltn Amer
" d ",'"
the UK

Urope
the l"4dd|east
, o , l h " , ,, J o .
the UsA

244 Listento the iterviewagin nd hek your answers


to xerise .

in Ghina
Mrketing
ing
Read
1 Wrkwith partner Read the firstthlee sentenesof
txtfrom a book about se||ingnd marketingin
china and disussthe questionon th right'
r
A Umbbusi$ PP]edamolmkt]ngth
rod!t n h n ]lstba!9eolrh zeo||he
p! tion,AL
.ih oL ]t.l .ont ns b l on Possb]

n w u n o m ! t o f o l r s e ' t hn g sa r en o t 5 s m e

Wl1-v
do oLrtlinkjt ouldb difliuLllomarktyou
sussfullyin hla] Tto lhink fil l.st
L]dut
Fleadthe fo||owingquestions(1_4)'then san th
tettofind the nswers'

sktip
Words'Whenyoufindthem'realthe
sa fortheunderined
sentene
to iindou1thnswer(t ou ivein China,ou
to
probabl
knowsomeoftheanswers,butit s inortnt
tothetext)
answertheqlrestonscord]ng
lr,' ''ri'l.

"loL "d 'rI'|oaIL'o||.r! "J

2 Wndid n oi(s Iirststoin Bi]ins]


Whtis lhe majgl lh hslvods?
Whatis th InanhgoIte numlr8in hin]

arktingirChina
|gnPod!e
l_ nly Wth manytyPr' ofProdLrts,the
ir e t' of
hVe
e
redyWn
nsefms
who
arc
h
|_
I the market,n.ld,myodhin.s .omaniessL]hs
|mPywh h dts(to
oitRnn8,Phama.et,t
renewed! ar ty
669'. now n]oylng
sond|yyomanWhhte5to moveinto togn
maketnedsto nudythe 5t!t on nd.! tur ofth2-t
ountryh tn Ithe swth h liy
iitntionaomanLesgontothmarkr''ihth!s!i:
ralreo|d! t'Ut|htidtht a5they.e th P..nL].1s
not s , keth swdh fiJnt!gnt oend n B]ng
n 999 Utno| mnPoP ouh1thcj!ni!. t5med
too xpnsVfo h neslnom ad pssb / d n .t
P]to h]netst,
omPaniesa so ieed ro
Ping notth y ssrJ,
ons.r whal idesliomes ftm d ftntuLt!rmlght
hveboutthef odu|Whtmket.gextsl Pod!t
D Besth d]moidomPnxpvd. i
PositoLng,
]ntenigxamtfth |ntheWen' d modsr.e a slm bo
omnti|ovandpPeoi Wdd;i8.ngs,HowV.the
dol oman ffreit n As a ndso D rsdided
t. senti]amonds5 symbo]of hamonnd n ng
therthanoveh h]n!V dsshowd
eltionshi
hlsbndgv g h Wfe ]modt th wedd ngndthn
movedfd int me to showth fo ]owngya of ng,
k olonlit (hii h is )
hPPymaag,,Hmony'ora
a v.y mpotantVa! n h es!|tLrrendD Bers
WVysussfllinUsngth s dto marketttr.Prcdut
B.dng]5vey mPornt ii h na h nseso ty

hasmay]Ve]s
andth Poses]on of l.tiU
td]tinal

bndalrshowyouP aeWthln sott Hweve' n ny


5 ndto takeadv. on Whatth h.nd
oLrnt,omP
lik n hns o. fPoP anonolnit
im soLrnds
Smetm5 5u5sf!damnb atdb ightly
hatnglh o g|i im to hinse'G |tte o' fo
x m P ! s t h e h n s n a m e ] ] . ] i i n h i i s m e a n s
.!ky, h nsomPn5tryngto *tth.l
Poducts'
ofo!, havto th k aboutths tooh hine5
|i. gto.Ha . hsnot bevr s!$f! g oba y t]
t semsbausWen|id th nma ffiUltto
]n o! i |.I Whthe W |]ngsynm s basdon 5ymbo'
1 5 5I mP.tntio hVammob og Alogo
'i/th
Pct! ksh orAPple s kItoro.ffetv
.,6'

|, P

P i65

c i e d t b e e w a f t h
o ! i d s b o l t s o m e
t.dt o. y !ky o]o!rWhi
.o ou j Rd'].o!ml
W h| s t h c o ! o d t h n ds t d ] L i n a ! y s e e n a s U ! k y '
B Ueid ye LoWlsd togthnso s!8gn dath.soths
mbintons n avoLdon ogosThs s beusat a
tdt oia fL]ne giftofmonWsoftenPut in ayloW
ste,
iv o wth tr]Ue
mDqsL ",
|.."..,oPoD,.
!m e the Umb ] , ihought0]Uryii somewest
h n s tsoUndslke
olnt5'Fo! osdeedL]n|Ul
./o,o

]"| ,o.," ho'.'

| ,,d,

'L

n!mb[Whenthe jPnsedePartmntstoreYohanpnd
ii B]ingth Pesos lingthPensP!t a r of88 88
yln o o xpnsv go]dPnTh Wsa iok o|ot]s,blt
it mde Wndf!]takngo t ioth lstmes'

u|tUr|]ss!es6

Red thfo|lowingquestions(1-4)and under|inetheke Wordin eh.


hen san the text agintor the key WordLo lind the nswerto eh
] Whe Ws th ompny [ongRnn8foudd]
2 h hin What is th trditioal lr1enin8ofth oloLrrWhit]
Wht l.]usdid D Brs wat hins ustolnst{rssiL
with thej dimods]
ditioal]'wht Wereye]low nd blue env]opesused fol]

he text on ag 6 Uss
differentomanist
i||ustrate
its points.san the
text forthe names of eah of
the compnies(a-g)in the
boxon the right'hen math
the ompny with the
generalpoint(1-7)that it
i||ustrts'

Gi]l l t
b lk
shel]

d
e
i
g

Yohn
TOngRnTng
D Brs
Hai

5 WorkWitha partneranddisusstheinformtion
in
thetextWhihyoufoundmostsurrisingor
interesting.

Givinggifts

2 iv
3 ael

4 p

L
se/Rev

m,$

:.':l

i ot!'

4 i|

]uir

||'sdoubtf! Whelhelf|owels mke a good gifl genera]Iyfol

3 Workin irs and disussWhyou thinkflowers

8 fastn

4 Red the rest ofthe Iinemnger,srep|ytosee il

mightnot make a good resentfor business lients.

our ides are mentioned.Are thereny reasons


differentfrom the ones you thoughtof?

1 Rad this emai|Writtenby a new sales representtive


to herIinmnager,askingfor advice bout taking
resentsto |ientson hernext s|estri.
\l.'
Adess

]r

l iln ha\ vryliLllsPaeim lgggndl don't


ant to.]'a.iflfrmm u.ts}'II'oldn.tI
jNl bu! m I1nls
somowIsftI ari!]

64 ut!ralissues

owledg ofth mni8 ofsom numbes j hin


a hl to attrtustonrIs,
o ' l e d I o l l o n , | | P , , n ( \ n | . ] l e \ e , O nI g
suesslulgin.
som hi s mp nms dilIiuLtfo ov s s
u s t o m st o p o n o u .
sol rnd nms hgd to sound mol
psitjv j h] s ,
som podutshv to h 8n,n diff r ent assoitjnsin
hin lrom in th West,
It n be good ide fOfoejgolpnis t u5 a
p i l u e s t h i l o g o '

5 los
6 wl
-l

R e d l ng

slrm intIti]mis do not r s Ih th


hirles mIkt vey Wl]fluh18th i l

t'J]

|fougo on a businsstrip' it is often good ideto


tkeaesent for yur host.Whih of ihe fo||owing
verbs (1-8)doot ol|oateWith gift or preset?

extsliketh s Whiht k bott geerl


truthsUsua| givernnspecll
exmles'
to,ounderstand
thetext,itis
ifrortntto mkethe onection
betweentheeanre andtheointit

2 NoWred the beginingof her Iinemanagers rep|y.

Vobuay

] gjv

Ias Il

.Rl ]!N

i..n lfi

cio.s d'|

lunr

,,' ' 'A good bus ness preseni s sornething


WhihWi||rernd
our ent oj youromny'|owrswon,tdo lhis' ol
Urse'beaUsetheyon|ysttewdys,
notherprobem w thf|owersis lht diflernlounlres have
diflerentirditionsbouithem,Fol em|e, reor
you shou|dnotgivechrysnthern
|ta|y,
ums as ther
asso tedWthlunefa|s,|i rea||s benerto tryto iind
sae in your]uggageiorsomeitr]ng
frornyo!ro!nlry

Busiess
iFinld

L | s t e n g
b]|'"8

i 8|OL'd

D|,

d||'8.A.\''

ii

g
R d 1

B.rkiOmLD about8jvin88]ftsnrJp..

exts are easierto read if u think abouttheontent


first'hefo||owingtext isfrom aguidebook about
doing business in Fin|and.Workwith a artnernd
make |istofwht you alredknow abut Fin|nd'
thinkingaboutthe following.

25,1 Fleadthefo||owignots,then listenand Writeone or


two Wordsi eah gp (1-9).

+;
:U'
; n''
ii i.* * i'!,. ^,'+
":^:.,"
^+ tlese tis]

' ,
cav"^ wtNs re @ ^

ounry n(rmn

?nt P a^e"s0t"! rb +
} wp1ltts +.

na euge
Do.I s |"r;.sa+^;h+|^
^Pe"se,
'"
,,
|w9
sawd
Work With prtnerand decide WhatWouldbe a
god presentfrom your ounLryt giv to business
contt from overseas.

irOus
opis(hjnt:moilhes]]

skim eah stion of the text q uick|and hoose the


orrt heading(-g)fromtheIistb|ow,here is
one headingthatou don,tned' Writetheorect
hedingin eh ga (1*6)'
NWWritesomesimi|rpiees ofdvie aout doing
businessin ourountryusingat leastthreeofthe
hadings(-g)'

Iloing bsiness in Finland


1 LYP! af t? ni,]irj,L,
,
Most F]nnishe|ewill introduethems|vesoffii||y
and g]vetheirfirst nd |astnme s they shke hands,
Aftr this they rc |ikey to e nform|nd!seyourfirsi

hey Usuiiyspea k direct]ynd ery, Un|ikein some


.yes
L]|tures'
m e a n s , y e s i d n o ' m e n s . n o ' , h e y e
lso notemarcssd t]ysi|enend do not neessariy
fee the need to {i1]ga onvesiion.

2 .__
B U s ] n e s sm e tn g s n d n e g o t t o s ] nF n n d t e n dt o e
d .ei and i th point, Not m!h t m ]s spent oi sma
t|korUiIdingPerson|relt]onships.s Finnish
b!s ness pole mfee| ]mpatien1if overses clients
sped a ]ongt m o th s, Negotitions are genea||yheld
n offies, not in resiurals,

F nnishpeope tendto be Verypuntua|


ndisxetit
otothersVis torsshu|d
Vd rrVingte'asthisis

srl]
t.]k
b sk oI Ilt]ons]i iusd]
.....].r.].l.

eo e j F |andre gener||rnfort|eWithsi|ene
s there des noi |Washv i beonversiion'
Hwever,sfetopisWoU]dbe th Wether'sot. irve

V]sitorsre nornr]]tken
to rst!mnts,|though
in
usiness|ile,|onglunhesrnoiommon,Finnish
hostsmaya|soinvittheirgueststo the sUna(mennd
Womei go seartey)lt is o]ltto et,

mmuniatjonst-v]e
i Pastisnr Finlnd
g Attituds
to timking

d ttrjn8

!ltufissues

Teamwork
Gettigst]ted
1 lv|aththesesentenebeginings(1-6)nd endings (-0 to mkes|ogans
boutteamwork.
l T e m w o kh l v st h w o r k , , . - - \
2 Th lrst lrdes v sy 1,lsted '.,

Nobodn sjn8 symhony


whtanbdon.,'
4 it's surpising
5 The besl w to hav 8od

isthive]o1ofideis
,,, nd doub]esth suss'
.', gethervOe

TA stadsf .,.

.'. lvhen it doesn,t mttr


who is thalrkd fol it,
,,, you ned n orh s t
to ly lI,

Whih one Wou|dyou chooseto pt on a poster at


Workor in our p|aceof study? compareyour idea

of ourse you Wil|want your tem to sueed in


hievingits im. comp|etethe fo|IowingWord
dirmto make differentWordsfrom suceed.
'' ,,,' ,,, ("*

Desribing
team

\u....d

Voabuiry
,1

eams a|Wayshave aims the Wntto ahieve.In


eah of the fo||owingsentenes(1-4),unsrmble
the]ettersinbo|dtypetoikewordsWithsimi|r
meaigto /r.Writethe orret Wordnext to eh
U . t o l U . J . e I , d o | | l l i ' k W \ ^l | ] e P o U
sls rgtte this mondr,

tarr|

The govrnentredtrmindtohtlreil
olg of 2% inlltion th nd of thear,
We hoet hiveoutibvioeofylin8
25ofou wsteby 2007.
Tlris is omputrgmet tehstudnts
aboutlunig orpay.
Thejot is to
ks uh moes ossible.

(oPPositadi tiv)

You my |sownt to ta|kabout how We||theteam


membersworkedtogether Mth thefo|Iowing
verbs (1-3)on the |eftWiththe orret definitio(.)
on the right.
2 ompete
itIt

ommunite With somon


b tr tob more suessfu]thn
c t o Work lo8ether to liv
ptiulI jm

5 omp|etethetb|ewith the orrespondingnouns


nd dietives.
Noun

Adjetive

Now writethreeverb-nouno||oationsfrom the


sentncesusing the words from xerise 1.
m a.|!t!!I,

Z
3
66

(aditive)

emwork

* int: 1hikofwhat hppesto lh vebat,

Team-building
R e d 1 gn
stnnsomaiesirn8tarn-huitdig
evtstolthj stff' silly ii a 8ru fl hve
notWolkdtogthIbflrlr,ln th tel,UWill i.id h " d " . i ' I ( i v . | | l J | . b I J | | ' , n | ,
,1
sn thetextto find the tit|esfor eah eventnd mth it tothe orretpiture{A-).

tllll.Bultll|G
EU]l|s
G|l0{llW0lsl0l
lr s eve.l s desiqnediorgrous ol8 to
5eoe ttera shrl ntrd!.ton on
th histryofthe top ' rt tsre
s n into grousto Workon cret]nqand
dlt ng then oW hots he
deort].qjs boundtobli.q oUi th
rtisl . Vo!nd ltng messYtgih
s gretWat brekdown bfriels
Hts nd rottve lth g re
rvided A1the end oith sss on'
vryonetkes home n Vergeol 25
hoot5,in gilt Wedbo,
!l|li[ 0|I|llE
PIobbybolt 90% f rob ems Withn
I m s e o o o W n o o r
. o m m ! to N o W | r r es t h e
!|t]mateerjsei movgo!
commln l]ons| ls PnidintsWor[
s o n e s o ns b i d f o d e da n d
h st o d r v . r o u n do ! s e
.oLrseWjth o h s rtis
nstr!.tin to glid h]m hW]nn g
i ri s t h e n eW h o n o m e t i h e
. o ! s e i n t h e s h o d e s t m e ,b l t l

o!ls, Wjto!t knok ng oVervo1


t h e l s t i W a s n d t . s W ! s s
obst.ls see iio! tth
,]0
m.Uts 50
resentreordof

TIlsUE
||UllI
nes!r rUtdventUresre bsed on
lhe s.nd nvisr1ol orienteerng
WlrererlicintsLse m to f d
ihe IWyt]]rouqh Toresl he ob]emof
t l e s u l e h U n t i s t o f d | U sW h c l r r e
s h o w o n m a a n d d i s o v l t h e
ot o oTtlreiresurechei, Normi
tresLreh0.t sts but houls' o
see noinrero! s t Wok
t o q e t h e lw . t h o U r l i m o f c e n t
e v e n t t, h e K e v n b l s . e s s s . h o , sl s t
d t o r9 0 0 e W s t l d n 1 sW h a d 7 0
tems n t v ttht mmedi.teV
h e i e do U l . W s t ! d n t st o l o r m n e W
0Ull GII
rs s mUs. eve.lWhele
( a n i ss n i c i r ce n q d l l m s '

Red eh of the fo||owingquestions(1.10)'then


sn the text q uik|to find thenswers. Writeth
answer netto eah question.
1 DLrringwhih mothsnyou
bkt]rftbuildilrgvnt]

be ]s olsh|ers olr reresettV


eds 1he rled he s them to rh
t h e r f U o t e t a s o l h e s t r a h i s
civilY s rommededfornVqrou
wno need to om toqtherln
oelat ve WV nsted ofomt ng
W t h e a h o t h e r t ] so n e l t l W
W y s i n W h h r q eg r o ! .
te1Y! an'tbet t s w6to
bektlr e btween newo]eg!es,

^|ilt.oePLrmbr

tI l|!ll|E
h s s f o r t h ec o m m a n g r w h o
Wtst tak his stlf!t ofthe
o m f o t o f i h r o f f e t t k e s . e ] n a
be!tf! mUnlan set1inqand b'.
b o o k e d f r o m A p rt o s e t e m b e r . I
book ngs Tor|rgegro!s re avib]e
tt|r nerbysheub|eHote, h
1 mj s o j v e ] 0 t k sW r . h t h e y
U s e t b ! r f 1 m k i nq U m e . t f r m
i h e i s t r u c t oG
r r o u sh a v et o l s e t h e r
obm'so v g s|i sand elerythilrq
th k.Wbout howt|r ngs work to
l o d U t h b s td s g n A l t l r e e n do f
t h e d 't h e l s a r o n n e r b va k e

lvht is the faststtlnrfr oln]tnlg


th lrliddivingours?
Whtis the mxinrumnulnhoIple
whonltendIhhoo]te
WOkshop?
W longdos tr.suhuntusrtLly

61

Temwork

Artfromdrums,Whatinstrumentsa
you pla ] dlum irle?
Wht do eo]wefor th hoo]te

Listening
1 hink aout teamworkbeforeyou listenby reding
the sttements{,l-5)nddiding iftheyretrue or
false.Wrjtefortrue nd F for false in the you
coIumnofthetb|.

Wlih lrot]n epl stayt for lhe


ftbuildin8event]
Whih ptOluopdsth sport
onenteenn8omefrom?
What ostlstheo th lid
divigous?
1 0 oWmnytmstooktj tlrlvin
busiessshooltresuhunt?

spker
] Th tm]dshould th
pIsonin the
mostjntel]igent

scn the who|ett to find out WhiheventWou|dbe


best forthe followingskills (a-d).Writethe event
numberin the box,
^
imovin8ommun]ati
ski]
enourging
a lrgteamto ]l ooprat
gtting gout slvpti]
ploblemsWith
quiplt
d nou8ing
rtivit

Find two eprssionsin the text with the verb Dle


Whihboth meangef fo kow someone bettr'
1
2

2 ln goodte, you nd]ols


of tjvp pl wilh
oigialidas,
h lrrsttemseth s
whrtemmmeshv
sini]ar rson]itis'
4 Thrrso1 o p] Who
nOtWOkw]lin tem'
5 Potm1yers
do ot
eahlrj8hposiiionsi

2 alk with a rtnrand compreyour ideas,

5 Workwith a prtnrand disuss the fol|owing


questions.

Whih evntwouldyou lost n joy]


Whih do you think would I]tth stfI]your
ompayoI yur feilowstudets?

point
|king

r liliti
:..
,:

'J

1 hinkof atemthatyou'vebeenamemberof
(work,
study or sports tem).lvlakenotes on the fo||owing
] Wht Wsth tm'saim ndhow sussfu]we
Ou?
2 Did p o ] in tlrlem hav sifiols?
26i Listento the presentation.Aording to the spker'
3 ]llv simi]ror dilfeetWotrin th tam?
Whihofthe bove sttementsre true and whih
|hik buI pn'a I|d prsoa|it,)
are f|s?Write or F in the spekero|umn of the
4 W " ' | \ l . n ] o n i . r w P .d , l , | r J I
tbIebove, then answrthe fo||owigquestion.
rmersj ow did you so]vit]
AOrd]g
to the spkr,how shoulda mngedid
2 Work With adner nd tke it in turns to te|lah
on e ightprsonto join te?
otheraboutthe team nd Whatitchieved
WorkWith partnernd disuss th fo||owing
questions.
Whtdo yu thjnkbotltth sp kr's ideslo
uiidin8sussf
ul t msl
Wouldyou fo]lwh r su88st]os
f hoosing nW
mmbrof youta?
68

izen

4 Read prgraphs2, ,4 and 6 morerefu|lynd put


one ofthe phrses (-e)be|owintoeah of the gs
(i-v).

Reading
You are gojngto read n adile bouta systm for
improvingomanies,Whihorigin||came from
Jaan' WorkWith artner he hedingsofthe
tei re |lquestions.
argrphsin the to||oWing
Read the Iistof headings(a-g)nddeidewhih r
Iikelyto be the headingsfthe firsl d the/sf
aragrphs.Write 1 in the box next to thefirst
pragrhand 7 in th bo netto the |astpragraph.
Wh d s it tkpla]
b IIo!1.
n Inp]oes
ut foWIdtjids?
liow impotntis kdbe fo th fulur?

d Wht.los tdlzel? ln]

Who tkst?
I l thc suggestios
tdo?

ththdljgwit iol hn8s


b in '!n omisth attitud is.ifjt isn'tbOken,
don'l fi it, lvhi a s
.

What kitlof llnvments


emd?

skim on|thefirstand the ]astargrphsto find out


ifyou Werright'
skim the rest ofthe prgrphs(2-6)nd mth
eah Withtheolret heading(-g)in Exerise 1.
Writetheorrt prgraphnumberin the box net
to eh heding.

i|o1ta

ll.U8g'.| L'..

no,p Ii

in tand for8{rtt
d nd notjUstth qxljtyontolngI
|ththn shteiodol bi8 hngor a yl
evlW
01systms

askli
hete makesornar]sons
betweenom']ies
Whh Lse
kl2e'ndompanies
Whichdon't,Whenf|]ing
thegaps,

.ndi

| | i r }d b o - ' | A o m p " | i o . . h d l d l i ' U | a s e n l . r u . i


mag.

5 Work in pirs nd discuss the fol|owing questions,


.
.

Is the systl iyoul o1poIp] oIstttdy lor


m1o 5 oI studnts l su88sl iInrovmnts]
',
' , . , | " l o | i | ' || \ i
W ',Jlr oJ li l nt.t'
8J
rpy] thy poils With it' d you thirkl

Kaizen
'1.he

wt t,;."
om tior th
]iPinse ords |o rll,old n,./o,l.
It refrs Io svnfu | .mkin8
imPivemenc hih i t mak slr
(h.t nyUs]ssrinstdr utting
edge in tln of q]it}.'Pres'

IhloLogynd Pfu dtivitl'


Kaizen iohts ]]ftPlo}s' ]iom tI)
nragmntt th ]ningnd mirr.
tie statl. lyon n nrk
su8sestiontr imProvment (i) J
h is w ]m]funrig k aI
inv]ve hng jn th Prate
u]ture, It has to e sordring that
nrPLoFes do baut thy know it is
8od |or thfln fi the orny' not
rtnr8 wjh thel i usc
rngn]nttl]stlrem that thy nust,
()rt igdili tweflrkaizn ad
t lttenrPts t han binlss js

Lht k a ont]nuols liviL},,


(ii) ,' , ryoD noura8d to
thn* out Lh lsinss and onr uP
wilh ntggstbns n[ im|Ircrnt i]l
izen g0rrlll |uses o soh,nrg
lg nmo of lnill ProLms
(iii)
, Usu]ll th hgs re to
do ]']th inPfuvnrg Padtn'iry ol
leduin8 WNte, 1 dditnnr' (iv)
kiizen dos nt invoht jtrst ilxji8
Proln, vdr il nneti]ig fflls to
b wokjngll' stfi s|]o!Ldsti]l thnrl
holv LhIn mk it vtter
l mnr onis wlri !5 kljzen'
teams ot mloys nrt to tul
tvard ind duss n), Pssilc
sus8st]ons |i nnPlvrt nr
folunr kln s Quliq, (bnt]
irde' Thre t

o]lt Dr oli idas' Li](ePutt]ng


sug8esL]o
os in th sol{Ph.
Quit o{ten bout 90 P t or:
emPloveeJ nlggnn'rs ar im?]e
ftnld, h tfunshouldtakePls
soon s Possil' sn]tnnstht sme
dv (v) ,
1o i| ! Partiular
n]ggnio js ot irPl]td, it
nnPonnt |r L rPl,. t k\'
h foorLds v&t n sir]]!Pi
eolomi oom lr t sod hi]f o
th tlvDtidh tul'l', ut the
PriniP]s|otnnLns im|rovflnnl
afld redutbn I still i]nPortant tr
mPnt mng.s nr JaPn !|d
|swere,
]rfi eed' JiPnf orPnis
lik To].otillight sIn s th kryto
sti).nrginld o|f!l!r mPtit.s nr

als tr lva} to

emwork 69

clients
ntertaining
Gettigstarted
lertoini8a usiesslintrastkingour1iet
not olrnetedwilh yourbusiess(.g,
smWhe
rstut)
in ordrto d v elo oultioship.

2 Put the words from the box below in the table to show
Whihtype ofsentene (1-4)youwou|d usethem i.
someWords n go in morethan oneo|umn.
bek d
boled
Taw
sple

Wht do ou think is imortntWhenhoosig


resturntfor entertainingUsiness|ients?choose
threethingsfrom thefollowinglist.
quiet
golrdfod

TlTe ot food

berry
dessert
roasted
s

band
hert)
souT

bitter
fried
shellfish
swee

Adjtive/
mpfison

Wys of
ooking

servesspeilitisfmyour outryo egion


. nayoLrrplf Wk
. otto expnsiv
2 comre our ides with artnet
Work in pirs.ryto thinkofthree moreforms of
entrtainmentou ould arrangefor t,usiness
visitorto your ity.
4 Wht re the benefitsof entertainingfor the fo||owing
peoIe?
. thpsondoingth entfi;iing
. the lint

food
Desribing
Vobu|ry
.l

if you inviteoverseas visitorsto |unh,you my need


to ep|inWhtsome ofthe dishes re.studythe
fol|owingWys(1-4)ofdescribingdishes.
l You nlinby sayingwht kid of thigit is.
It's soft of / kin,dof / p of fr\it2 Yu n desibeth tsteWithn adie.',e.
It tastssIt-/ lt's soltJ o. }o | ndes.o}e |*lb\ -5i.8" .o|'Ddo'
Lt tstsltk hikn4 You nd s ri iot, jt is okd.
lt's grilkttlbkefied'

70 ntetining|iets

3 You may a|soneed to give etr informtioto your


overses guest to prepreor Wrnthem aboutsome
Ioods.Wht kind otfoods ou|dthe fol|owing
sentenesreferto? Use a ditionryif neessary
I
2
3
4
5
6

I| s q|1\ ih-4q9p,r!lt's verstron8,,,,, ,,


Yuhvetob efulofthhoDs,.,,'' .
lt veyhot, ,,, ..
It'sqlritehea!rynd fillin8, ,,,,
Ithas lotolpips, ,,,'..

Listening
zirNoWIisteto six sentenesWhichdesribefood nd
drinkto overseasvisitors.Foreach sentene,name a
type of food from yourountrythat it could desribe.

Grammrworkshop
n dU n o U n t a bnI eo U n s
Countble
r ountblus musthvd .hei fntoI
tem inthr sigulnd nbeusd i the plur]
(,g'a desslt, t/.e desserl,solne desseis)'
r Uountbleus d nothva in fnto1them
in th sigulr nd hv o p]url iorms (,8,batter].

,1

eadtherestaurant
reviewopositendwritethe
Wordsi bo|dtpeinthorrecto|umnin thetab|e
Uoutbl

tlnttrl

tsin8utr]

[pluI)

L" *."."t
*Jll."*.
"
""i."* Ji..t", T. -i.-

p.. t" t""


t]."
"{
"ity

'''J' t |.'Jt]',"." tl | .I-J"'',""..


', JJL""g.Jp " ' |uL.',l'l'' 'J.iJl
.'.'.
A lL ' . , . . ' ' ' , | . ' 7 ' |
'
"'r,1,.".k' it ."Jiy*tt"i..t'
".
s a statter,l s t goa|,.

"**

".].J..J.,,,'

p ' ' - \ , J t \ . , ' . |' ' ' . | | . , l , J - . ' , " |


l"tt... ** t""
1"'.".;..;." l'. tl." J."""lng
"."J'
."J;t"o"tu;n"J tool;ttl".l.*.. T"
""".*.
etter
oie,
AcrJingto w]t'
it('rtinJ
{.,",JJ{-."t].i"J.
lJ.''""'""'." .'J
"{
"'y
Jiet save itten out [tel,

. , . t . - , , . , , . " .-

t.. \,t, .-t,,,rt.r

*]t

r Note tht sme nous a be outbl oI


un.untble' dendi.g o ttl meai8 e,8,5au.e
v]blll u lik some sou. (Ltlruntlr]]
It's l1tsu rllad f.hilli

2 study the hart showing


how the expressionsof
quntityare differentfor
ountbIend
unountablenouns.

norm]lyusdbut d
|.1tdL| Ita|
unutb]e'da

n8lish'spil]in
Wr'ng,

peppers,(outb])

*J. ] *..t {". t1..t"g1;"t"1.


".'"1*,
si." a"d .ean'su.
l' J"t.'j"y"J *
Ji",
t" ."-t ."..,t" ..J g'... "-
""p""]"ll
*1.n].*""t.'itl. it' l.",".* J"*J"."*t
*i"L -"J" *J."-. .lJiti"., j},J."n",
"
".i".,
"**.., *- .
T]."pasta'sorr.tly
".;"t"t.'
"."t t.saulijt' Th"* ** t".,"""1'
o{it u"J jt
"o"tui".itoo ""," "ulr'

outable
1'|rcr,xr Iotof / 1 g.eat an /
some/ svrI/ fa fit pLa|'
wr thrcnlman ||ptpla:s?

h||I)aslot of / (Lsrt lLeIof /


so|L
| .l littl Sa|tin th stluws thr(In/muh slt in thsalre.

Thwrn'tdnlmany pty ples,

hr05n'tn|muchsltill |l1

Under|inethe orrt q untit expressions inthe


f o||oWingsentenes (1-7).
I Wu]d you lik n fW / d little mole ots?
2 Th ut roo 'idnyl too 7ahsugI ith jtt ior

You onl ed 11fe!, / d lltl1ustad s it's v r y hot,


4 Thy havlr'tOughtxs rnylluh lrl a d l]s,
5 Tlditioial]y' o! shou]d sJzfu / littL
len1oDjuj inl the soup.
A Lo|af / irat dnLof ou tomtos 8o to th

r I1 oftnsto kow
i| tpesof foodd
d.ink ount]

uuntabl ' butwith


thIwordsit is mor
rlrfi.''

in i|l l

xuntle thel is
no plL'l],

7 h y g r s l 1h l o l l r U . i ]t i e i l 1t ] r i sr 8 i o n '

nte(aining
|ients 71

4 LookttheWord in 't's in thefol|owingsentenes.


Deide if it is ountb|eor unountb|eby lookingat
th epressionofquntityndtherti|s.Write iI
it is ountb|end U jf it is unountable.
I ] 1hik h has vry inlslingi.)b.

'

2 ] hv 50 ruh urt to d, I'l] nv finish y


5 o,]ok'
Thy hav bou8ht 8td]of nw
quipnnI,
Just on ld.hine nt r]ly enough fo ou
A 8rt dl fthei d./rinery is vev olt oi
Plse Otl]dou gi\,e some dd,i.e?
7 Do yotl mind if I mke ssestion?
I I do ot think tht vIy nuh reseor.hWs

PuttheWordsfrom xerise4 in two |istsin your


notetlookunderthe headingsoutble and
UncountalIe' ^dd oth| new Words to these |ists if
oufid it diffiu|ttorememberWh:htype ofnoun
theare.
WorkWith artnet ach thinkboutyouroffieorthe
p]aeWheleoUstudy nd the sUppIies/eqUipment
you hve' ke it itturnstote||yourprtnerwhether
oUhve enoughof everythjng.Usethe |ngugein
the box to help you.

UsefulInguage
quntities
Desribing
gotmLrch
(space/stat]oery
We haven,t
tthenonent',)
gotman(desks/ens
Wehave,t
'')

vey litt]ofttis /urnllre is suitb]fOlhr


offi,
l0 ' n J [ i J ' d I w l . - d l , | l ei c / p W i , | ., h , . ] | o . ,

you
syig
thank
tle]mutsh!lz lvksfoa GeIn 8inrin8
ompywhjhprodu s nigtioneqtipmntwhih is
usdt tspt
wtItdrylnd-t1hs just rlurnd
flom businesstip to Qtr'wherhe dmns(ted
sm
n..]''.tq

1 omlete Mrshu|zihankyou |ettertohis Qatri


host' by puttingone phrsefromthe box in the
orret gp (1-9).e arfuI!oneg does not need
n},thing.
2 |maginethat you hvejust returnedfrom business
trito ( city of our hoi)to |okat some possib|e
new produts.Yourhost is hopingto beome
regulrsup|ierto yourcompan.Write thankou
letterto ourhost,similartotheonein erise1,In
the |etter'don'tforgetto d the fo||owing.
. , l | ,,|\ \ o J , o ' | t o , l r h s J l J l l ' " c J m e " o | )
othrentrtinmnt
thvrovided
. sayhow usrlul thvisit ws
. sywhn you wi]l b i touhWith deisiobutth

72

trtiiglienls

q.."-''o'o-'

lIn.||o}dD,
|\,'hF.DJt;|l|
,:-:]] , : ] ' : ,. . ,
, | - m e J ' i | |\ U U .L t ] | j l ' | l
", "
r c s l ' ' L r ''r o c ' l ( l U r i t h '
4
,|l
U l 1 o u r \ t I J r Le t r , m l 1
ootoo'ind
" ; ' n I h j | r n | . J 8 en I i l I i ^ , ' ' U .
redrn|0y,
!,.

Writing

I ta .^mn]v.c

Dr N'Irmin,

:. -

,'

to seth destintio pi
t,
,,
| UM A \ h r J f Z i n ] t ) f o | k l r g s
m U ( n h t U s u i d n r i r 0 U
nd
j J u l U r \ P
| g J " d|i8 ) ' ' u ' d ( ' ' o l
,,
lU l I
o u l ] r I l g h o q u i l l r r . 9
nl
maxrngmystayin
Qatr su P]asantPric!,

ftolrntr|1ulz

Fn| thank.L]
one again
|tr.+/it{{f,f,*Yc
lesecia|enjoed
I ookforwardto herngfromoL]
Iwas a so verylnterested
IWasmstlmpressed
Itwas veryinterestng
Pleaseextend seja|thanks

Businessgolf

gjvsd\,ieo Wht tlk busiss

5 ]ins.hya knowldgofgolIn irrtt

Re di n g
1 You re going to read n artilebout buslness nd
go|f.Work with a prtnernd nswerthe fol|owing
questions,
D O ' | | ,' A ' , | | \ 8 o , | 8 " | ' e

n '

What d you know boutthc gmofgolf]

o|' l]

2 hosthebestwordto desribethegmP'in you


bofing

]emao
ng
tun

nd Whn should oLi tullgl doW to

Read the rti|ebeloWquikly'using the sklmmIng


techniqueyu hve latised before,to idetify
Whjchargraph(A-)does thefo||owing(1-5)'Write
the prgrah |etterin the orret bo,

re missing.You Willfindthem be|ow N,1th


eah
sentene(l-5)to the prgrah(A-)thtit oms
flom. Writethe orretragrph|etterintheboxes'
ll ou gnising
1hororntgoil d],out [
ol1till].thtlntjonto taltls vryiott' D
lt.lr8 sttion
]iklh is not n wstoI
tnl1rbusegtioutnrssh,]vetditinl]y
n
jmportIrl IlIhod oi olot l1tLimet,

e1ng
reaxng

ski el

4 he fit sentencesof a||the aragraphsin the arti|e

1 8ivs d\]io onising d},oul p]1g3lf


2 d s i r s I s n l 1 i oo l r u s i n s s8 o l i

mrs go]f d busll]ss

l n h o l l o n f e n o o m ' s e n t t i is
l k i 8p l e

oId]D8to Dvid ston!, !lv]8 3m oi goli


is vv siil,r t Wolknl8 i trLrslss'

Whih ofthe sentenes (1-5)bove jntrodue the


subjet of the rest ofthe prgrah?

BUslNSs GOLF
A DVidstoney s t]knqto gro!p ofroUnd60
bnkerson hw t imrovetherrfrmne,
shows severaloHs Withd aqrmsndhtsno
evn ret one r hve t psyho]og|thory t
seems ,ic b!siness Presenttinetfor e
thig,He is talkigbo!t g f'
NoW lrgenumerof mPiriesre seid ng theil
yolng exeutivesto b!s ness go f xpts to iear. th
rt of mkinq good mressionon the go|fourse1
h e s e s s i o n sd e W i t hq l e s t o i s | i k . W h e d
noyou
t k businessn the g|fourse?.as we las giving
tra.ing in the rLrlsof the gme nd fewrti
sessions,,Iwntthernto try to |osemi]iondlr
de|s'sysone sen ormrketng mgewhse s]es
stffhave reent|yompeted 5 hU9of sem nr
|otofthose d s re goigto be mdeon th glf

W,e1},pdy.]o.

jlst ke the !nkers And ofue, n b,]thUsiness


dg o | fy, o uh v e t ok o w h o w t o d r e s sw, h t t os a y '
the IU|sotth qme nd the etiqUette(that s' the
o.rtWyot behaving).
D omfrte trVe|afnqments attrtivef tres
n db r s W h e r e y o u . agne t c o d d r n k s i ] | h ep t o
mkethtda s!ess A souvei.gift suh s D
is so a n idea,U|timt|y.
ognstinis the ket
9ettingtht bus ness de
fy! ar th host Dvid
remmendst.t n9 to

,o, ',A|oA|Jou, .iL.'g|

nd rachthmwth th iowestposs b e umbelf


strokes.,]Ustsin busi.essyo! haveto rehthnrt
the owestost You.n fi.d unexetedro]ems'

]s!ssin9 the sUbjt'


o r ,i f t h e y d o n ' tm e n to n
it t the m]aftards,

Glossry'toll.ou^.e:th ] 8 f ildonwhih8mOlgo]fis]yt](NoTstudyouslOleaninshOwtop]gol0
rslok]on ationofhittin8thgolfi]al]with
the lub,
lbunker: fit]dWithsnd,If your
it
bll
ladsin h'it is diffiultto 8til Ou1,
8otl

ntertainig
ients 13

rr ,tl

Desribing
statistis
Gettingstrted

1 Work With partnernd disuss the fo||owing


questions.

urope,s do|e vit


-

Unted stts

G.lmanr

. D yu velo reador rodustatistisin youjb o


studis?
. Wlrilrof th fol]owinglWOsttemnts
do ou 8r
with?
l,Witoursta.lsrls, yoiIarj1|stnolhrprsl1'xitll
aI1
2 ,harc t]'fkhlds of lirs: n|,1|oIL

treds
Desribing
Voabu|r
,l

study the three digrams(A-c), Whihre takenfrom


Ihe oomist and answerthe questionsbeloW.

] b ht
Whih hrt(s] show tendJ (hgsovr peid oI
tim]?
Whih hrt(s] show th s]tutionot onpt]iir/in ti'lr?'
]ike photo8rah?

A|| ovr the p|e


Nsi6 sas andprrat.oft bY

N r

Uro Ame..s

Nen';
sa,
WatIs
oe
adfti

lh h hart [A ) with th following dsrjptions.


1 p1ht
2 ]i gph

otheE

WorIdwiderevenuemrketstrre'20,%

Loktthe harts and grphsgain and deide ifthe


fo||owing sentences re true orf|se. Write for true
N s t] mad gItepiitin Asia lhn 1

In 1he]990s'th avrgGermnWotkdfW
hours rthanth aYIgltli,
I 200,WPP & Cyhd 8taakt shr
thanDetsu,Aegisdvs tlttogth.
ln uo,Nest]'ss]swl vluedt mthn
25 b]l]ioswiss s,
Th dvetirrsidustlis domitdy Pub]ils
nu]houlsinsed
lth UsA, Inp]oe's
btwnr970nd2000'

statstis
74 Desrb]ng

he grphs (A-R below show the sharepries of six differentompniesoverthe period of one Week.lv|atheh
grhto the orrtdesription(1-6).Use ditionryif neessary

200

1
2
3
4
5

Thrws stdyinrsin th shrerifo the fn foudaysbutthnit lvlldofft thnd oI t]reek'

orth fistfourdys'thshrishowedo]slightflrituations
butthrWsashfl]t thndot theweek.
Th shateie rhd pk in the middle of th Wk,
Th sh i dippd s]ightli the iddl ofthwkbut thD showdsi8nsofroveftlht.
The sh pie shW d dowwaldtrnd thoughut th Wek.
FoI th fist furdas' th shI ie shwd nl sljghl hnges, butth it osdamti]ly
at ft nd

Grammrworksho
Adjetives
addverbs
r Teds desidusin8 a vr ]us J dvb
]ik tilis:
h shr pn lose dfmaticIlr You n trss the sme ide r]sjngn djtive
.l'hr

us a dafuLtic ris tI| th shr pi

1 ompIetethefo||owingtb|eWith
thcorret nouns.
A||exepttwore identi|to the verb. Use the
sentenesin vobu|ryexeris to he|pyou if

2 studythese s||ingrU|esaboutturningadjetives
into adverbs.then omDletethe tb|ebe|ow
r ost djtivesadd b/t frm t]rdvbi
.8,shdp 4 dtdrpl
r Adjtives ndins in.oni^ondnt+y hn8 t l
lr f ore addin8ly:
-g- hpp + happi|
r djt]vesdjgin idd ally:
-g' paLiticaL . politi.]llL
r Adjtives dig i l add nothI l bf ly:
-E.batiful + batifull
r djtivs dingj le dd ly:
r-g- tribL. tIiL

Noun

|o I]l

slight

6liqhLl

shp
gdu]
stly

tO flulut

dmati
notib]e

Desrihing
sttIstis ?5

tit

kE

NoWhange the followingsentenes(1-5)b


omp|etingthem Witheithr vrb-adverbor n
adjetive-nounphrase.
'Ihews stadinrsein th sh
iefo the
fist fou dys ,, ,
lreslrrril4'l'i9a .ts,a!ry io the listfou
o y s' , ,
Th shep]esdlatillyt the ndfthe
Th Ws a

.,,

,,

i thr sh.r|
rit the rdi

ThIwasa shalp fi]in the shrpieon idy,


Th sharie,, ,,' ,' , on Fid.
Th shishowdon]slightflututios
Th shepioniy
The shpiedidsligtl Wd s dy,
, , i n t s h J | i o n

0iI produtio

A,'

,,

B,

,,'

,,''

4 hinkboutthe|stthirtyyersinourountrnd
WritebriefnotesbouthngesdUringthattimeon
oneol moref thefol|Wing
tois,
. inflation
. th uDr]omnl
rtlpIlg
OIthewokig
Whodon'thv job]
ou]tio
. tot]gossdoInslipdul
. impotnd epotligues
5 Work Witha rtnerndtke it in turns to te||eh
othe. bout one or more ofthe bove.

sttistis
Listenlng

a I k i npgo i n t
'l

A andD rpresent
Gu|fountries. reresents

southAmerinountryandc reresents
n
Eng|ish-speaking
countryn youndyourartner
gusswhichoutrieseah|inerfersto?

Work in pils nd both read the instrutionsbe|ow.


ah lookat agrh. student A |oolGt the grph
below nd student |okstthe grph on age 107.
he grphsshowo IproJution
in bi ion barres durjng
the erod 1960to 2000 n foL]rdifferent
ountres' ke
I n | u , 1 .o d ( ' b | h .' . n d , i e , ^ o . o - n ( | | e
shownon ourgraphtoyouprtnerYourrtner
shoud drawthetwo
missngInesonthergrah
LJsthe VobUarythatoustuded n t]eVobulary
set n to desrbethe sttst.s n ourgraphtoyou

2\1 You Wi||hearsome short reordings.Forquestions


(1-5),ir|etheorrectnswer,A, or c'
] Wh]hpoduths n mostsussful?
A hndba8
B lrlifas
lthIjkt
2 lwhih ronthws]sthhighst]
B Febrrr
rh
Whihre8ionhs th 8ratestshroI s]es?

tllo

AIi

4 Whih ]ieon thgrhshwsth pattof salsin


thesupmkt
oIrstudas?

rph r
4.0
'5
0
25
2A
l5
])
05

]96l]

]970

,]98r] ]990

20

2 When you have finished,ompare grphs'

16 Desribinqsttistis

| tr,h|eemonlhsl
5 W h i h ] . " | lr . s e n t sl | J A ' [ i 8 U , . o| h

i
Aulst

september otober

AUqUst stembe| otobr

Algust

setember october

Reding
1hebarharts(A-)showthelevenuefroms|esofnewtehno|ogyandtherevenuefromaftr.s|essrviefor
si differentsoftwrecomanies over a periodofthree years.Whih omny (A-F)does eh ofthe sentenes
{1-5)be|owdesribe? here is one chart tht is not desribed.Write (A-D next to the correctsentene.
i Rvenufomaft salsseNiercse stedilovrthe idwhi]eslsrma]ndstti.
2 Rvenu|romaftesal s sIvi iIsds]ightl' in 2004nd thenlevelledolI,Whe.srvnuefromsls
} pliod'
,n e;."d8UJ|! |h U8hU,
Althoughrevnufromothsou s dliDedovethpriod,th fll was m dmtifor s]s.
4 Dspit slightdip in 2004,rvenufomaft slsservieeeededthtfo sal s in ll threes'
5 Revenuflom slsfell shpl]n 2004,but thnr ov r d to vrtkelvenufromftsal s s vie in the
to lou ng ) e..

,'

2 Now Writetwo sentenesaboutthe hrt Whihis notdesribed'


$m Ion
800

D $mi loi
800

200

200

200

80

2a
s

2aa4

25

Aftl re."

2004

205

Desribingstatistis 11

$$'lil$

finances
Gompany
strted
Getting
WorkWith rtnerand discussWht
qu|itiesou think suessfuIfinane
directorneedsto hve.chosethe most
imortntthre qulitiesfrom the fo||oWing.
.
.
.
.

',|"t,|
oulgous
eti\,
nlhusiasti

.
.
.
.

8ooJrl o|,n:.Ji
ilgintiv
jmpt]entwiih dtils
tiulous

tine
VoCabUiy
(1-,11)'
1 Mth the finnci|terms(a-k)withtherretdefinition

;
to 80 nklupt
f
g
h
i
j

debtr
el rotlt
grsspllt
aIIng rot

]
2

4
5
6
7
8
9
10
]1

prso o ognistjontht .soney to th ompy,


A rso orgnistlon tht th olnalry owes 'none to,
o ]glLyst d{ringbusiess d ]osa omny lrus.offinai] krsss,
Tlr m tht 1pnns fo its sls,
To noush n1oyto py fo th osts |runnirlg lh rpDut o ror (o poliL is md J '
IIow muh ompn ns hIor rtin osts d t.es ar dduid,
] , h t o t l m O u n t om
f yl h t n o l 8 a t i O n s p d s o n s m t h i n g ,
oW uh . om as ft a]l th osts lrd txs I ded ted,
To sndm than yu oligill lanned in ul bud8 t ,
Th profitwhih Os f onnys usu] tivitis fpovidin8 gods o sv]s,
The osts otunnin8 th ompn ,8, rt, ltiitd Wterbi]ls' t'

2 hewords in the bo
below havesimilar
meaningsto three of the
words from erise1'
Wr;tetheword with the
similarmeaningnext to
the one in the box,
lo oVeTosls ,'
to g ntolquidation'

78 omyfinnces

hoose the orretexressionfrom the box below to omletethe definitions


(1_).You need to uttheverbs in the orrectfolm.
to chasepament to offa debt to Wrtoffa delrt
1 lf omnypsthe monethatit owesto somene'thnrt ' . '
2Ifomytistmkersooor8istiopittlr m othtthyw
(.g,b sedigut]eltsto emidthm]'th (
If omandidsto stoptigio getthmotht Isoor gnistio
th olpnyno lo8ists]drit
fomp]e,
owesit (buse,

4 tn the fo||owingsetens(1-5),Wo ofthe

lternatives{A-) are ossible and oN is not,ir|e


the two a|terntiveswhihre possib/e.
l don'tthik w Wi]lmak Ofitnxty'but w

B 8o kup1 @ove osts


@ave
pfits
fel]]styIbut thompa}
oerlins
agedto savesomelony duin8,.,
B ovrhds rvnue
A pend]tur
,l
,Ol, 20,000 , (h"D.oi'I
| . ompJ, buo8|"d
Thy,,,],l 8 0'000,
stftm r]y 2 00,00.
ol,dos1sB vrspent eededthirbudgt
The opny ws vry susslul]stynd
ti,', from 2 9,000to ov 2,000'
]nsd
tunovr
B rcvenu
A debts
A gltmnpole]OsithirjosWenthomp,,,
w t into liquidatin
|nthef|lowingsentenes(,1-4)oneWorddoes not
make sense. ldentifythe word and change itfor
anotherfrom rise4 to mke a logia|setene'
Th omanWasnot a suessnd fi]lyWent
.rai:ar5
IstillWitin8fol
bankrupt]str Somed+efs
pyouls,
,l

|'e mJ v ."s o8l|, , h i.e oI( |' del5 |

with the cditols'


inst]mnts
und new gem]rt
A ProfitlsterWasl42'000
B Do you mIrgosso ..t.
A oh no' l goss Aftrthrdutinostsnd
vIhdsWrddut d ,
I,Ifrid
Thatmpnhs goito l]qlridtio,
We.Ijusigoingto hal.to offth moneythtt]r

HeIthy
finanes
a ] k i npgo i n t
1 Work in pairs.Al| compnies have informtionwhich
the do not usual|ygive to otherpeo|e.Whih ofthe
fo||owingtys of informtion(a-g)do youthinka
ompandoes ot usuallyshareWith:
. thpubli
a
b

d
e
f
g

politsnd losssithe st
futuefinDi]tgets
lisdmufatungprosss
idsfo new poduts
]nfrmatiobolrtmktshe
stf|qulifitionsndVs oI rsums
(plsto hi v e suess]
str18is

2 Does sharingthis informtiondepend on the type of


omany,do you think?

R e di n g
,l

Work Witha prtnerYu are going to led an arti|e


boutompnWhihisfamousfrkeeping
informtionsrct. can u think of y other
fmous secretiveompanies?

bkgrond
Comay

,,^
] ^ L

m i s g r L ropf r g i i e r r i ngo m n i eWs h i hm k e s


suhsfile det tOrs,|tisbsed
hr|thndsafetyprodUts
i n t h rU b u ta | s oh s o r p a n i isE u r o i d i h U s A ,

eadthefirsttwo aragrphs to find out Whihtwo


of th fo||owingtivities(1-)alma emp|oeesdo'
Put a (8 in the bx netto the ativityWhihthe

dev]opidsf futuroduls

2. mkth omotplsftheilOduts
3 utto8ththompnetprtsfol thiroduts

Halma:A srtivsuSS
]mais an ngini8gupwh;hsPcialissin
plod!ts for the helth d saft industy,Its finiltl
sults hle benimpssiv, but ot my popl
hvestudidthrsonsfr its suess,(i) This is
0t1 ause th 8rup.s origil imran did not
want !o t]k about ils man8mDtpproh beaus
h was fraid othomnies night oy (ii) it,
alm statgis ge!rally to produ seiis of
thnil idas whih an then b usd to reat .ew
produts, In th past (iii) thrs dYies hav inludel]
a syste'n t kill batri in water ad anothr systm to
' | o p| | o U | 'f t a , ' so n p , , T \g r o d Of l i .
on supPliIs to make the omponntplts, (iv) Its
ow workrs ar ga1ly
only onmd with the finl
ssemb]ynd wirh esh.
i8 futu ptoduts' Th
suPplirs ar nt told what
the ar1sthat they suply do'
nor how (v) thy de put
togthr,to ml@ sue that
(vi)thry annotusatm.s
idas' .lt is ot in our itrst
to she th inforrnatin:
ssstephDo'sh' the
hief xutiv off]r,

rnyiinanes79

Look at the pronouns(i-vi)in the tet atroutH|ma


and deide Whatthey referto. ir|e the orret
answerA' or for eh pronoun.
suss
{j] hls
@ th fatthtnot mnolhv
studi d th sons
A mn8mnt
ph
tii] It
B soup
{jii] ltesede,les A oduts
B ids
(hesuppLis
liv] itJ
B th goup
(1' 1hey
suppLis
B p.ts
Wrkrs
A supp]is
{Vi] trey
B Its
wokels

asktip
|lierto fo|]owthe
meaning
ofa tet't s impotant
t
Undelstnd
Whattheronouns
andreferene
Wordsrelerto,
hiscnbe confusing
Whenthtet]slout ompan
becL]se
oma(orgroupof omnies)
ansorntimes
be referrdt in the singl]|ar(l, nd sometimesn the p L]r
(th Withltmuhdiffrene
in meaning'.
Look bckto the revous sentenced lead t are{u|.
he proundoesn't|Ws
rrto ih nunimmeditey

sie ] 99' tumovrat ]mhas inrasdfrom t 15m


to over !290m nd in th finil ytr 200]/04 ' th
goup rortd 'I.ta nt Profit of J6,?m, Prt of
Hlma suessan b ep]aied ti8htrlsltion
ovrhlthandsafty'Whihis bingintrdued]lovr
thworld.owv,it is also duto its fuson the
dvlonrnt
f idas' sine the mid 1990s.alm's p
t retumon pitalmPloyedhas benimssiv]yligh
omJdwi|h manothernginerigmpanis,This
]]y bus th omPy does not mnuftureits
own ats. ompnis whih do th oftn hal, plems
n \ n gI h n o ) t h i h h J ' b ni l ' | q ]' | ,
mhinyilto profits,Anoiherfatorin alma's suss
is its goodrlatioshiplvith its ustomers.lthough
thy
arent toldmuh doutt nginringrosss,alm

4 skimthe restofth rti|eq uik|yto get agenr|


idea ofthe ontent.
5 heseond prtofthe arti|eontains somefigures'
sn thetextbe|owto tindouLif thefo||owing
sentenes(1-4)are true or f|se.Write fortrue nd
1 Ith tinialyr2003-4,
lmend
:216,8n1fomovers s sls.
2 ln th finni]yer200 4' almaad
, { ' , l , 1 l | | |l f t

J\

3 ]llreptstwo thidsfits futul8rowth


' o , l i o |' t | U ' o D ] l . " p t , '
4

HJ IJ).Ilo,

99] \\5ovlr100ll

6 You hve read the pssage quik|y,so ou have an


idea Whereto find deti|edinformtion'Frthe
fo||owingquestions(1-5),deid whih paragrph
you need to |ookin, then red it arefu|lytofindthe
orretnswet Cir|ethe orretnswel A, }or'

sktip
ForsomeqLestons'oUcn ookfor serfi
Word'
(e.9.thenameO'Shea).
1 stti t ]lnsndmstti]
@ dvtophs l v podrrts
B ufatuin8jndividulls
I s rhin8potnliJlmkts

mkesa strongflotto aiti! losenttwith lhnr


n r r d q : dIn ' 0 0 ] 0 . r . I 26 8 m U i I L r | n J o , r n i n L .
anrefim ustomsabrod'
so whatdosthfutuhold foalm? I o.sha
blivsthtlhe orpould epandfurthr.Tw.
thirdsoflma's slslDd profits8wth ]n thntfw
rsould m fomejstingprdutarasnd thest
from arasthat t{lma hs Dtyet disoverd. It is diffiult
to predjtwhattheywill utr.sh is oifidnt
thatthwill in mkewith th possibi]ityoflngt gowlh,.I g1oydwhnpeo]edsribe
mkets a nlt p]htwith linesdrawno it,'ii sys,
.Rl markets Dotlik that.Th
ar mssy rtd
hngi a vy shl1tnne.If yo]rre]istht'you have
thhto do w]l,.

Adald frm 1|reFil/ 'es

80 omn
finnrs

Dmnd f Hlm duts 8owi8 Worldwid

Whatdoesro,shaeliv
wi]lhppetolma,s
s]esfiguresin thefuture]

A tholog is dveloing 5o quikly


B th ompy is mak t ing thm stlo8] ov sas
h]th d sfty lws omig stnte
F t r r . i | d i t f i .| , : r i j J n i P | | | e| | 8 ' o n o d i r s

A th hi8h ost ofmhjny


B Ompetiion fOmOvses
o ommunition With ustom s

4v

q,i |.ntin''rn

ea

B Thy wi]l ek i the t few y5.


Thy wi]l lve1off,
o'shblivs tht malkets
A slow t hlr8
B diffiu]t to ldil
esy to desibe

A finni
Ireport
Listenlng
1eforeyou|isten,matheahoftheWordsandphrases(1_6)withtheorretdefinition(-0.
t shaow ---)
a A amountotmonthtis owd.
2 defiit
b Th buyingf on ompnhy nothornn,
r
3 rturDon s]s \ Pyments
om1nginto
dgoingOut
olbusinss[liki\'r|J,
4 aquisition
d ompanyWhjhis owed,or loethn50 eentowned,by nothrompny.
Th pInta8e
thtis eandy sellingthpldut'
6 susidiry
f Th buyh8 of on ompanylry nothIoma,

2s2 Listento partof presenttion


bi a finanedirectorhe firsttimeyou |isten'don'tWorry
about
just
thedetai|s, tryto understand
whtthemaintopicsarc.Lookt thetopics(a-d)be|ow,
then
writea number(1-4)inthe boxes,to showwhihordrthefinnediretorspeaksboutthem.
sflOw

lr a aquisitio
the ompy pnsioD she

rl tulovI d pofits

b Is the omany financiaIperformnegood or ad?


You regoingto Iistentothe resenttionagain,but
thistime you Wantto note down someofthe dtai|s.
Red the notesnd deidewhih missing items (1-6)
ar numbers.his Wi||he|youto listenforthe right
sort of information.
!94 Listen gin nd ompletethe missing information
(l-6), using eitherone or two words or a number
(Youn use,m'to men,mi||ion,
Whenwriting
notes.)

ln 2006:
R e r u r o n s | sw s |

%
he resu|rswre ffetedy lhe

2 ,
Free shflowws
NUDrrotyers needd
to mlegood th dfijl in
t h e P e n s l nf u n d : 4

Acquisition ofAN:

.".T,..H:?
;#l"i;.l;..."",,.'..
compnfinnes
01

0|-6 '',''.

at '..

?a '-.1 ,-,,- j
^

*i t:f

^i^n
. 'i.- qn

lnvestments
Gettigstarted
Workwith rtnet You r p|nningto invest in someompanies. Deide which ofthefo||owingarthethree
most imortantreasonsfor dec idingto invst i a ompn'
] Th orpnhs flrmd
stonglyin lh st,
2 The manhs sthi8h pofittgtsio this er
Th mpIllongsto a 8ro,tlrstr

4
5

Th ompndosnothvmnomptjts,
h omnkes divsIgfitems,

What otherresonsou |d be imortntwhndeidingto investor not to investin aompny' do you think?

Thestokexhnge
VobUIar
1|magiethtyouknownothingaboutshresorthestokexhngeandhavedeidedto|ookupinformtion
about both on the Internet.Read thefo||owingWeage.
s ] a hp e t o r$ ] 0 0 ' 0 0 0 T h e ne h
p e r s o nW h h s b o ! g h ta i er e e V e sa
t n t ho f t h e p r o ft s t t h e n d o f t h r .
AneWho b!s ie f my restiJrnt
h s b o ! g h t s h a r e sn i t n d i s k n W i s
shreho/de.The est!lntWi] shreot]t
t h e r o f i t s m o n gt h e s h r e h o ] d e l s t a s t
n y e l h i s m e n ts | d

andthes0ExHANG
sHARs
h e s t o km a r k l p e r si t h n W s
e v r d y 'Y o uh e l b U ]i t ]t h e t ] m e n
s t t e r n e n 1| 5i k ' 5 h r isn t h i s o m p n
r o s e , o r , s h r e sn t h s g r ! f e | | b y2 % ' ,
B u t W h t s a s t o km a r k t ?A i d w h t r e
p o | eb u i ga i d s ] n g ?
f I o W b l s ] n e s s ,t h e n W | e e d
m o i e y ' e s e i y f W n tt l o g o w l
m i g h th V e n o ! g hm n m y s e l fb u t t i s
mor k ythtIW nedtogtsoe
f r o mo t h e r p e o p , h s k d o f m o i y i s
a d apitala| finania|apital'
f s o m e o n e t hn k s t h tm y b u s i e s s W i
g r W n d n k er n o n e y , l h n
t h ym b e
W] igto ivsl' tht s' g ve me some
m o n e y] n e t u f o r s h r e i t h e p r o f t s
t h t t h el r l r sn e s s W i m k 'F o r e m l e '
i f | W n r s t a l r a n t W h h L t h ] n ks W t h
s , l ' 0 0 0 , 0 0 0 ,m i g h t d i v ] d e ] 1 i t o t e . n d

ft e |Y s tht sjm e h Wodsto.k]s


Usd to t kout etn qunt]lof
s h e sW h e n o m p n i s r g e o ! g h '
i t U s ! l | y W n t s t o s s t k s i d s h a r e st o
t h e p u b h ] s nb e d n e t h r l g h
s t o ke h n g eW
' h h s | ] k e b g
s!emketfor stks, trt !n ike th
s ! e r m k e t, u i , t j ! s t W k n t o t h e
stk ehngand lruy shres Y! have
to do itthUqh
a b . o t e r W h oW i ] b u n d
s|lthm for yL nd hlg omm]ssion
( p e r e n t gf t h e p r ) , h . e r
f m o L ss t ke x h n g e sn N e W Y o r k '
L o n d o n n d o k y oN o w d sy L n s o
b u n ds e I s h a r e so n n e b r e gs t e r i n g
W i t ha s p e i aW e b s t e '

2lv|aththedefinitions(1-7)Withtheorrettrms(-g).sntheWebageaginifnecessary
on ivhjh cn ivstd jD business to k plofits
Th prts irl wlih a onv is dividd so invstosn buy lhm'
smeon who owns rt of olnpy'
Pl oi ompny,s Ioiits whih js id to th ole nlo hv bught shIs1it
pl.rwh shIs a lrolghl d sld'
6 A pelso ,ho n bu},nd sll shIs in rpny lO yu,
7 A etin numb r f shs.
l
2
3
4
j

sh]. h oldr

d]vjdnd
st{rkehnge

tinilnews
eding
1Readthefo||Wingshortarti|es(1-)fromthebusinessnWsandhoosetheorrethad|in(a-h)forech.
herere more hedIinesthanyou eed.Writethe orrt |etteria-h) above eh arti|e'

rnmodiLis la]l
riigh lus t P]r nd Liddel]
J.resshrs r fo strong]
ommOdit plis otiu t lim
Disppintin8 Isu]tsalPnr d Liddl]
omoditv ris lvl off
8 Jaanes t]ulsltltdto lrods
h Jnese bd mIkt ashs

YoU hVa radpractisedsk mmingan rt eto deide]f


,o , ^d' o'A.l I d.
Wle| edifu ./.dAl,
"i,
Woftede de WhtherWeWant1read deti]breadng
t h e h e d i n e s ( t t e s o l a r t ] c e s ) , f o r e r p e t ofsiet e
conta|nsaompan nmethtwe trestedin,

1
nie nd Liddll,the ld
oPan}1wslo /e;on th
I,odonstok xhrngin
Nlaylvith shPrio|60,
Th shasa.ttjt]vet(
r]l i]1di|i|[dul i].lof 5,4
Pnt,h ornnlis
hdi.dYahmoud Ars
i\'hohsPal20Per t.
n,i.in th m.|1
Ot]iel
slrhldrsto nfit nllud
Port]ndAsstNI]gment'
th ivstmn t ank who

o,?odir],Prishilt risn
in cnt'vnd' 1ding
t ePrts'thtrend likelvto
ntiu.Ghanr14nnrt
Hrrr'sGotd Geelalfund
sys'.uxrin om]oditis
}!ll ter Th us
ommditisis rdig
nrPP]y,sP.ialivj go$'ig
onomissuhas.'

Th Pi of 10'valJPans
lr.,.l5 t os ysteldal rttr ll
fol tgovmmenL
l 1'l
bond mdktinstadof
e.],l/iesrdsinvstos
.inr ]s onfi.1nL
out
Lhtitu. f th ]aPaes
.onomy.Thisis Prt]yIn t
of th}tn\ tilrud
ginnth Us dollr

Now math eah ofthe Wordsin,lisfrom the newsperartilesbove to the orrtdefinition


(,1-8)l'e|ow.Usethe ontextsin the artilesto he|pou'
t
2
3
4
5

A sulrstn
]ikegO]do oil wlih n be boughtad sld in lgunts,
A part oI L]rtot]moiDvested
in opn,
Io.|J

aar!malIt

.Fl|'8.hd ", lo',Plub'",|,h|i,',,i|',

Tlr pross oI mking shrs avi]]ltLl ub]i 1lruy f th fist tim,


An nount ol ]n boowdby a 8ovnreto rgnjstionwith plomis tlrat itwili
py th mon bk wjttlintrst al iixed time
A mkt nr wih th shr pis re going up (th oosit of beamakl],
noth lvord fol sro.ks,
8 h mount pjd out n ]rsh x pessed s ntagofth urnt shpli ,

|vestments 8

B y i nagn ds e l l i g

MN,SANDWoEN,S

Ro1e-pIa
Work in pirsd ahtkeone ofthe ro|sin a
t|ehoneonverstion.student |ookstthe roIe
card on page 108.Read yourard nd preparwhtyou
are going to s.When you are read student begins.

StudentA
YoL]re finni|dviser one ofour ]ents
nllmberndthng Vesome
kthe lentoLint
helentownssharesn thefolowngonpanies
Kabaashj ngjnerjng
veryWe and is ro|rabLy
Th s grolris peforrn]ng
reeiveda
W.thnvestng]nfudher|thas recent|
Veryargnewontratn a nWrnret
Osh/ro
hisomnW]lsoonget a newh ef eeutve Who
rnaWanttomkebg hngesYou arenotsureiT
i / |,"."qooo,lro..1!,o

|ha,hd'o,t6,

so t s robablbestto Wt an]seeWhathaens,

lNvEsUlNs
rsupposd
to
thtWomn
HVeUVe|hrd
D D a| e | , . ' 8r 8 o ] q t d l n . . l , , \ n , '
proveitl
threseemstoe videt
hseenrrdLrtbytheshIs
Rserh
Whih
D]8i1|Look.om,
informtio
Ws]t,
thn
Womenreetterinvstors
on|Udstht
ostt
higher
letufns,
mndreg!ryotin
de|es
or r]hndVidu|s
themrenotProfssion|
WithVstportfos,heyle ldinryWrnenWh
f
leltively
sml|sums
P]ythemfketsWth
money,Yetthssm]]investoreonsistent|
the
retllrnthn
betlerprnt8
8e1t]n8

Aord]n8t
sirVy
Ofl00,000podos'
autpefarmd
Wom'spo.dolshavesi8nIjanl|
pot{o]o
mn's,ThevergWomn's
8rcWbjUst
W]th rise
Verlo Pel entin 2004,Thisompres
men,s
of jlst 6 Perentin thever8vLUeof
su8eststht
ordoo5]nthsuNey,hrserh
WorenrdthemfttttrothWhnt]5fll]ng
d ^ \ ' , | , l ' r 8 , | L | e , " l | 'oI o , o b . |2 o l ,
Wome,s
desitethedowtul]ntheonom'
p].tf|ios
g|ewyverge
ot2 PertB
rnn'sPoltfiiofel by26 er
Ver8e
ontrst'th

investmets
Menndwomen
Readlng
1 Work in airsnd disussthefo||Wingquestions.
. Do {ruthink me ndWOmnhvediffet
tlrivstrentsi
oahes
. Do you thik dWomnfediffrctkindsoI
2 Rd thefirstthree pragrphsoftherti|ein the
next oIumnquikly'then nswerthe fo!|oWing
questions.
. In snral.do m Orlvonrnmkthe ttinvestors?
. When the mIktis illig,do mlrl wom oL'tin
on th i shes.
ttet|rrns

sktip
howdifforent
a tet,ouneedto Understad
Whnreading
iola|aohs,,Lwllln.drl
Jse,lo
"s.log|l..vv,ll
toxts]founredt hows n tensW|]end,
understand

84

|Vestnrents

he nxt aragrhmkes ontrastsbetweenmen


nd Women'he ideas (-e)hve been mied up.
Deide on the corretorderof ideas, usingur
know|edgeofontrast Words|ikeWheresand our
know|edgeot refereningto he|pyou {e.g.th in
Pragrah refersto oyer 1oper cenl. w|ile
numbrs(1.5)in the boxestshowthe orderof
ideas. Morthn one nsweris possib|e'
t nvestl
' . Whelsmnremofein|ind
theirmlrney]nthesmep|a
venifihe8iveon|
,.' Wh]h
remorcrcLile
ls more
,,, mntendto prcfrstokWhih
yol']t/drrjeshi8hrr]s(suhsthe
us! L
thrresnisthtWonen
retindnkingstoks
sensi|e
us
', Womenrernoresl]essfu|paiy
of Vlustypst stoks
theyUi|d poa{olio
sPrdrosst] mrkt

DeideWherethe sentenesfrom xerise begin


nd end and putfu||stosintheorret p|es.
NoWreadthese ides (-f)nd putthem in the
olrect order byWritingnumbers(,1-6)intheboes'
|o|'they
re
ofoulse'iftheinvstment]s
omPnnd
ik|to kowmoroLrtth
how tis efrming
]nmor
Wonn
srnto dothisre9erh
det thnme
nvstomust|5o
lsrhthr
yntrs!mn's nvestm
roftn
sdon,sWhihthhVereeVedflofn
Wmen s fienprefrt ivst]n l
Ulthyoftn1]to f]ndoutmoreout
to invst
thst]ibIorede]ding

LookattheWords and expressionsin iflis inthe


rgrphsyouhaveiust read.You my not know
the et meaningofthesewords' butyou an use
the ontetto guess. choose the orretdefinition
(A or B)for eah Word(1-5).
outIfomd

@
B
B

godrformn

rlliv]yhigh
lOw
1ljvly
rl]ble
B uli]e
smllpi s ol dvie
B smllsumsof moy

Red the fin|setionfthe arti|eand nswerthe


follofing question.

did
Wh is Ril Whit dwht kd of Igjstion
sh stup]

4 vol(il
5 tips

th
nyWmn
hoseto P]ythmalketsthrough
growingnumrofsm||
nvestment
u! in Whihd 8[OUP
ntriute
fixedmonthly
ofindiv]du
s gtto8thernd
5Lmt e]nvstd,
ovrhfth mmof ivestment
evetho!8hWomenmkeUPon|bUt
UsIWomen
]5 pl entof nvestIs
5 Wh|e,
Ritruns
on fm]envestlofthisryPis R]tWh]t,
memb'er
sm||hotLi
Wlesnd s the{ouding
ofn invstmtlu'
Herfthr!ol . s stkrokr
Hr
dvefrom
irinthbeginning,
nd5htooksom
soi}'
fLrstshrcsWreLn Ui]ding

]usforWomeon|'sevrnrn
heiVestrnnt
Wredetern
ned1mke
Wtedto]oin
uttheWomn
Aftlni]tl
this |d]es
on|or8nist]on
ndrfUsed,
invslmnt
f l Oo'thenemenOWpin 25 month,
|5'go lh'

' l, o,,,.,

i| dv""1

, -lLi'

hLdteofthe mmbrs'homs,s fl,thil


Wys
investmnts
hven.nrodstbutstdyretums,
bn/r'n5nd9lnt
lus,th LlndUd
|ub,s
Likmnylo]invstment
y
]oontins
onlyne |o|Usn55,nme th o
Pot{o
hishsnonoltheirmostsuesstul
rours,

Listening
askti
nredto Istento orrecttheinformt
o n a
sometimesWe
Writtentet,For rxample'Wem ghtIstento presentation
abol]thgs n connso thatWean updatea
pack'
ompnbrohure
orWe|ome

o]Listto an interviewWithRit Whit.h pragrphsin


the fina|setionof the artileontaineightmistakes.
ross outthe mistakesand Writetheorrect
informationinstead.

Investmts85

I
Startingup
Gettingstarted
Wolkwith partnerand disuss the fo||owingquestions,
usingthe hotosto he|ou. Mke ote of your idas.
. \,vhtrsrossjlivvsofsttinstlr
molOstrtu nrvbusinss]
. Whihdo yo! thinklh mostommo
ws] yotloxnlr]

Business
support
Lrsten
ng
1 omp|etethe definitions(1.)Withth hlases
from the box.
] I i o u o b t . i n l h e m o y w h i h y u e dt o 5 t ty u L ] s j s tsh, y o D
Irit,
givs
yLr
yxusi
s
s,
ny
2 II solon
th
lo
th
Wh somolrlds u mone, smtisyou hv to pojs t giv thm sonthing,
likeyouhous ' ifyou d not py th y |rk,Whnyou d this yotl
.'

fLrndiig/aitrovide
:1"":3l1-:=:!1-

312 Listento an interuiewWithara Gnesh' the mrketigdiretorof a business support serviceaIled


ntrpreneur'ow manof th ways to get monewhich ou listed in the Gettingstartedexer.se
does she mention?
1] Listento the interviewagain nd omptetethese
.

*i>:'

\)1|.icnlree Niads + dd|ice c64''LtYerear]

lla!
st

z,

]
t!L1

cahaa wl +a +lad ^ ew

|o

^
|',"a"^
""|"e
I|i, i "!,"
!^*.n

*.-,".

* t . u P" - e l , \ . I I ?!d

B s nesj et 's 10
||'ava|
\6?Pl
"^L "dai ""

06 st'ti!U

!i,

smooth
opertors
R e ad l ng

l.#if,.
one oened'drjn| mmediie!. No oreservatjves

Read the |abe|fromasmoothie drinkd underline


the words in it Whihmen the fo||owing(1-3;,
smthin8thtis donto ftit to 8 t th juiout
lthrVlrs]
2 o]d
thingsyou dd Liood so thl ou n kpit ]ong

Work in pairs.Eh ofyou is goingto red an rti|eabout how one of the main mnu'aturersofsmoothies (drinks
,108'Frst,
made from rushed fruit)startedup. one peson shou|drad ext A nd the other persone)d on ge
skim oUrtet,then look at the questions(1-5)be|ownd san the rightprt of the text t find the nswers.
t{olvdid thy]sthmon-vt strttlp?
I Wh forldth OIn?
did tlrfal fist]
4
Wht diffiu]ties
get
]JOwdirl thy tlreid?
5 Wht hn8 s hle lakplsinth ompnsttd]

skti
se a wrttentxtfosomeoneelsr s
Beigale t sumnar
Forexamp|e'
n]ortant
skiI
n
business,
n
oumahVe1o
th kpoints n metiag,
reada reot,the|lte| o|]eaglres

S e ak L n g
Workin pairs d take it jn turns to te||your partner
aboutthe ompnythtoU read about,using
questions(1-5)abovetohe|pyousummristhekey
pints'

worksho
Grmmar

et A

P J sMooHls
l J s m o o t h i e IsL, . o! o 1-v, h , .t , | , , , O d U . " d , ,
eo,pi, l99. bvru
lJsoth. o B 'l. \
r a q o " , r , h e pdl 9 9 o s , , P n o f e ! o | r 9
l
i , L o A - q e , I, h, q " - e o { ( o v d , q e , "Ld\,s r o o t c i . .
whihweleOnsLttlrejuiebar.Whelrerctulnedtoih
W5avaitble
U' lrWthithhadnothin9simitl',What
i th hitleddnnksbiiethrewsso boriirr
d n n k i ogr i q n dp t e
o m p i s o i , ' hse s . , WWe l e j u
h flind'
Hesttedthe ompnywith
hesold
ole the ron'
PatrikFoikes,
verythiighehd,idudiig h rndh
ftat.Hemvedintolentdommodahon
HeWrote
idtook nosLaryfltwoye,
b u s i n e s l nb u t d j dn t s h o w i t tan y
srd
e|s
veron
bakor marketing
nevelWork.
thttherodutoutd
t
hmanf dmdiffiUttis
filst. ForthefityarOrsoth ompy
iis driksfrommn,hy
irprted
hdto beftozefolthjulnbause
dthe
o rserutives
theyontied
Whethe
weleoftesn[ tdefroed
i Britjn'heyWeleatsialttwi.e
Wereutonthe shetves
rnedoutno
s e n sivestherdriiks'heomny
atfistaidjust retiedo woldofmoltht
mrketlserh
sjmt
Likdtlr t aste and
dveltisihe ld!t.PeOte
e
mes9e.
0i
sse0
ompay
bouqhta bott]ting
vetuttth
tatithr U
driiks,h svedboth
Whel t houtdmuftulethe
t i m dm o eyi d t h n eh sn W o m e d o w i t a
verypn
ontjnued
to rejnvest
tvet.,We,Ve
omtitive
forthe
inttlrebusin$ndarenWtookjngr neWmrkts
o , n ' i , L U . o ,, , / |h o u q l t L h e . o np," . o . o i , o
to be sl'ess',sysgoe'

whIChIwholthatIwhere Uses
1 study th had and nswerthe questions(1-4) on the
next age.
||,hich/ho/ ||nt/ urhrlanses
i ltdll.sae]tivponousTh r
r Th \1.ds
usdi plei/te' sfte,ll lh]rto joj two
snlnstogthr
sujt rlativluss
h |1disvd tl\ ]1akft],slnoo!, 1
n sd l1I I11
i|i LJar
Thr ]1ll.iso1rdt|Lht1ltrLsmootltis |ul|ih/that
t,..e sdle dt tllrjui t)or
h ar I]1|'frieI1s Th aftn tlkd abjLl
seiIt.p d Duslt]ss'
h ur t|11fnnds vho/th.It o||I1llkd ttbout
slllt up Olrslness,
obiet reltiv tses
h hd st of.cips, Th bliL)dpop\ l1)t'aLd

|ikthm,
tn.1lJoi;t;|l

p - ' I | h i hl h l , , ' 1 , I ' 1 t , ] . | 1

af vnt apitalLsts
T11ppraa|Ld l1Lll11br
]1Ihou!htlL|Irould b iLtrstd,
h pprh a uLb| of vnu1r piIlists
(|'ho/tht) th thaug]fl wL|1d ixs|dR|tive lauses with l,ftee
Th ol|lplllloulLt bItIp|t L|It| UK- h
anld nn|Lf|ltu t|l d|iks th.
lI o|1|p
alrgllt 11boxLpLafu n1 I]|L||Uhr
tholld nuk|:tlr I]1diks'

strtingu 87

Whih r]tivepronounis usedonly ior


tli8s?
Whih re]tiv.onoxnis usedly Io
pole?
Whih r]tiveonounis usedol fo

hia11

Funding
g
Redin
compy
bkgroud

0 ote'_

KaIido
]s omyWhih
sottrre
f0rdta
lovides
|thastfies
mangemt.
inthrUsAandtheU,|ts|ients
BPLUbriats
i|ude
she||'
dUniievrr'

Whn is jt possi]e1rr]v outth ltiv


he fo||owing|etterWs Writtento s anzi' the
owner of a ckeshop whih spei|isesin southern
uropenroduts.Red the |etter,then rewritethe
pirs of sentenesin italics (1-5)'joiningthem with a
re|tivepronoun'Do not usetht'

.e,uloo

] Work in pairs.Redthefirst argrphoftext


bout start-upomny nd disuss the question

9 Novmer
D ! MsTnzi'
| \^..,,"

-\I\,o|fl'd",aa| l

DaI1-,'I',

;:1j;,
;,:;;l:,}
i:l^l::i
;l#,:l'l;;:';l
",;;:,"

" ',],"'*" '*,

",.rP,,l,;.',w.

"r(.||ts!'

Manyentleplnurs
findunusualWysto finne
theirbusinessiftheynnotget helpfrom

trditionl
50ures.HowVelthe initilfundingof
Klido'mustdefiniteLy
thesoftWre
omny,
e
oneoithemostunusul.Andy
Hler,
theiounder,

s U U I J ( \ ' P U vI U
-'o'r',,\..
1',),''-"",' '",,,,"'"'
I P ' ''1 d v d
,. \\\' a
"'
" :'aPpI
.ll""...j"...:
,n.!
n
,

\
h o ! | t v d , I II
,i-' ',,a-*-' u" .".p'- ,",P
Gr'trl.l.rt.I
or !L\ ]r J|| bi*d on "ulh(l

go. his em|oyel


lo provideIhe.piL|
tol hi n,

'i.:"":;"il,;:,i".:;::"i;;i,:""':::",1:,i:::'i:'"
Wi1do you thnrkn mp]oyrmi8h1d1his]
"';''.
ltl
\I,1
;:;';:":::' . '
"
||v oPlL|,
Pl, vc|lIo L
''','\.Is \ ^ , \ o l l o \ ' \ ' , ' l , , ' l | t l ' ' | n , . U
'
P
J o r ' . r J . ! e
. , . 'r;'' r''ah, . 'r .o' l

l""'.'- "..'t
romtiDgyu.
Wlookoiird

A[4x Ni'lrchos
ost,rs 0!4d

waI4 ns,vNfpr|||.J,a.|l
l,h]h5P.iali99
,rI.Pol-',,o

..l

,|.

jP.t,,

2
3
4
5

Writing
You are Msnzi. Write|etterof rep|to Kosts and
A|e.In youI |tter.mak sure Udothe fo|lowing.
. thnkthlf thilttI
. swhy you Iitstd
. suggstatim to t
. quiboutdisoun1s
Write 60-80 words.
strtinq
u

skimthe restofthearti|etofindoutWhih
prgraphgives the reason'
KLidois the leadingplovideroldtaWrehouse
softWrtht allowsorgnistion5
to understnd
theirbusinessperorrnne
bttrUnlikother
softWrepkges,the Klidosstemis le to
reterepotson bLlsinessinforrntioneven if it
omesfrom diffelentdt formats'|tlso llows
datnLsis
to ontinueduringperiod5of
orgnistionlhng
5uhs relotion
or
mergers.
Andy HylerWorkedfor shell, the petroLeumgint,
in the UK'Whilehe Wsthere'he sottedthe
pkge.
nedfor neWdatamngement
shell
lso relisedtht theneeded systemtht ould
monitortheirvststorageof dtflomtheirmny
differentUsinesses,nd so thy gredto t as
venturepitlistsnd invest in his ide. Fortwo
yers,the umpedmoneinto Hylel nW
softWreVentureWithinshe[l.
Hlerhd to identirya mrketto tap into and
produe detailedusinesspln,justs iihe Ws

Timedmoney

Tsktip
|tis Use{L]|to
havea LearideafWhtthesubjectofeah
paragrah
inabusinessmeeting,
is.Forexamp|e,
ouma
nedto go lkio a subiet n the tetqUck|y,in oderto

3 Look tthe arti|eagin and maththe prgrphs


(2-6)withthemostsuitb|eheding{.fl.here is
one hedingyou don't need.
Pa8ah2
Pal8ah
Pr8rh4
P8rh5
Pgph6

llow th id b8n
It uld hn a8ain
Who I Klido]
h Iod to indeendn
Nw finjLgultiOns
Pesntin8th s fo Iundin8

skim therti|eaginto see ifitontains n


4 Fina|]y,
usfulco||ocationsand reordthem inoUr

ry
VobL]
At th nd f lhe txtalroutPJ smoolhison page87,
thr is a s tn Wlrihtalksoul svin8bo.,l.lm
nd 'ney, a oI lhevbsW us to t]kbout
mo]sous d to tlk buttim,
a
1 om|etethegas(1-4)inthefo||owingtetWith
/oeyverb from the bo'
invest

save

sd

avinsgret idais notenoughto stat uPa new


busines.You need to I 9Pra4, areat da|af Iifr on
marketresehand deidingwhoour tlstomerswLI
b , D o i n 8 t h P r o P | y w i ] | 2, ' . o t h d m ea n d
mone|terhnrostimPotn!thingis oftene|ieflYou
needto |ivin you Podutoughtobe PePad
t ] m e' f f o a
t n d , e s ' o u ro w n m o n e yi n
to','
And ]fthe id not susslDontf|ou havto
4,'
, , t i m e n i m o n e y o ns o m t h i no8f n o n f i t ' Y o u
me ab|eto go bakto ou oi8in|ide|teand
hnseit'or us Ptsof itfor somethin8e|se,

eise.hemin
fundingfromnywher
obtining
Wsin the mountolfundingthtshell
differene
rovidd.he firstfundingt lunhthe omn
Wsn stonishing
$11million.
As r5Ult,Klidoepandedverquiklyindeed
rorrp.edWi,hos newve, [-.e9,|us| ,
lter,lido openedits f]rstsls offiein the
lJsA. hen two earsfterstrtingu' it broke
its ties Withshll. he softWreis noWused b
numerof lrgeorgnistions5 WlLs
BP and Phillis.he
shelLin1uding
Unilever,
. or.lpny llo lrgeletle |lnaa(i|
5efui.s
"5
mrket.
.KlidoW5somethingofanunu5ulse
in

gettingits inititfundingfrom a lrgeorortion,'


WhtW did Ws
Hylerdmits.,However,
problemand
on

realustomer
onntrate
deveLopsoftWrediretlyto meettht need.
other ompiesstrtingup rnightdo the sme
thing.'

2 Look back at the text and under|ietheprcositions


Used fterthe fo|lowingverbs.
l snd

2 wst

ivst

s t is vbswhllrdsIibur.rter
AnothOl]tio
whih re]sooftusedl t]kboutmoneynd
ofthis'
mdrkels.l]stoi, is n eIn]e
here are two mor exmp|esof Waterverbs used in
this wy in the arti|eboutKalido on pges88-a9.
Look in pargrahs nd 4 nd under|inethem.
4 omp|eteth fo||owingsentnes{1-4)witha wter
word from the box' You my hve to hngethe
food

our

um

ta |nto

h omnyhs ,Pg!,r: PumP4 a |aIo| ma


into thisoutlrAmiavntu,
w]throdutsimrtd
h mkths bn
flm th UsA,
Th advelisinsmaignWsdesi8rdt , .,' t]re
nwilrtestin heltheatig,
Tht nw IT systmhs nothlpdus t aLl'It'sjust
down th dli,
benmony'

strtinq
up 89

..-.i.::.::,..

\*

Itll

-tt-

-^.S

...-fl

Jobapplications
Getting
strted

Good mPltesk ]5(Wodnd E|)

1 Work in pirs,ke |istin our notebookof what


ou Ihink a curriculum vi'e (v) or rsum shou|d
2 Look at the differentsections (-h)of a v Mth
eah setionWiththe orrettit|e(,1.8).

D KVinsmth Ph'D
Depatmito| BUsnessstuds
Un V ty ol solthmPto
kV]nsmith@solthmPton,
Uk

3
4
5 Dte oi bith
6 duatio

ltKh|edsayed
ngngD ret

oth r skills

DLrbai
U
Ksayd@ahma,

8 ott dti
PO.Box 25 I27
DUi
Unitedramiates
||fa:02o784s 72
d hawood| |@interP|exus,net.e

Baskta'|eingaid PhotogPhy

l999:

mangedn nayss|spf Pdutsaid


o!ntnes n i a1onto totln5!mPtomkt
shnd o. ..rd!|ioi lai tjes

A i n | n t . n a t o n! s i n $
Un vsty olsolthmton

I992:

DegB (Hons)ii |'']dd e strstld s


Un Vsit| Leds

nedmaketshao|an dun PaP


Podutfm27%Lo ]6% nayJ.

r2June
I999-rsene
19991
1992-l9q4l

Rahman
h m D U b is s
maag
K hm hmia', KUWt'
n |ernaton|sa 5 rePresntiv

Work Witha prtnerand deide the bst orderfr the


setions (-h)'Write numbers(,1.8)in the boxes to

hte wo.kandtehng ngh in


AsWn gyPt

,
"
90

Jobaitions

"
"

|,l'' .
A \'
,,'']
f\,'t.,,.,','
U,

'".

,'

|''

th Us' iI is klOW. s trt!,;,.,]'hf ]sn oItvw t


' ptiliis:
n*t \l utlmen' th t|L'rnrg
. Iirk i.1e : Us.dir'sjirlrllgu]g(.s|].h].Lings
md
hiEligtdl. j]ntotthnlsIjk. nt tillsolri.iirs
. ]r1kirsh, o m.rnsLso1prl A slrur.
tstrIsn1!]l.q.Ir'ith]0 Vs rcdi lf] llouln'nt
,lt t ltrd i'ltmg
stadl
!t]s,

Vs

' ig '

]I unLx]ll dijded into ] ]i{i]trnr t s!.!

O ol th i]os

mo

t'rrs ro IdI t s.(l.s

I Prsonl detai|s. hs h.tr \tr ]d how ]


ii]u11lLrn]'
rddrs'.]aI
sLLld
ottyou,Thstnln
int (otse,N lh s \']] ht to . htr.gdleII yrl].trn]

nrh rsp sizoto'


niliol SmL
",hih
in(l.t,
elPtltrrn nrPlo]"ri
o!l uI]on]llriI
2 duation,'l isshoUli . Lilr

]d

,{|''"
o.,d.
|,
md lv
'!
]fts.ooi
sol1r6
sool:
]f

oI ]]n.] ry
uNs'
it
ay
nr.rc
mPy
ol
dn
PftsioalErhi.e
iroitit i:]lishr1]rs'j drisf, )oU .n.Il.]\ ft li1ji
.dutio
lnd inirrg',
',J|i|.'.,,

*'

m|oyment, lhis sould in.|ud fi ilt.llr j.bs otr


nrv dn, Sta l.lr fi o lt rs ris k usulll th n

Writigvs
Re a di n g
^bvcvo! wi]liind ,rnljt i|o ]rooLii!hih 8lvs
dr.i
.Utho.I$il \rsosum.sThj 1Il
ordrl
hdigslll Iorn]nde]
1 Skim the list to see if the writeragrres with the order
ou deided in the |steeris'the answerthe
qustionbelow.
. ]s thIl'thinglhJt ottth1kDvt] rI)\.dshorrLd
dd to h vi
2 YoU sometimesneed to san omndoumentsto
orretl(foreampIe'
hekthattheareWritten
oosite
are some short
to
instrutins)'
aord1ng
extrats(1-7)fromdifferentvs. Whih extrts
fo!|wthedvie in the tetbove? Put ('/)or a (
in the lo'

*htyu hr1t}rlsl lslotrsii]itrllu slrou]dlt rh nralr


duties o, rs mav nOt ]]I tio thj tin
4 skiIIs, HeI vou s|r.trLlis nI 1h0 skills tt r|].v|s
igt nt.srcJ irr' lik o1lrskills l rkig othl
s Intersts, is in]UdssP.ing d lisu|t neEtrs,,ljd
rius os tlrlr lo* el shlr lik rdig rd 'thig
1\.
'l.n
sttn,n .]sLiesr'hrr k .Jps
6 Persona| profi |e,
r'ou . rr] is u]l v trrj m!].( rctns,1i! lYn(iig
or hrsslrhi.h ds.j i }ol god PinG n.t
dlrn rn
"or
dr Puttji.s lrrinto ] PrllgriPlr, DOn.( rdcf l(] '.
.llrin1'
god' ol iurIl' r .ron.ing', ()
hls lil
aP]ii!]1s \'ill *.Iit t|( st siPtiois htrItv ^' so y.tr
!o t]Fh. m vidt
7 Referenes, YdL \}l!li ]nLLLd
()n shou]rl I l]f P|l r ' i
vit
r
rctl,
1ol
psile, rirk surlr rst Lhil PImsiol r'
^nh| ommon * dlg lh mtril lo |ut th
sA lid
P e l s n ] l l f i ] n s t ,r t n s P . i ] l I o l n o ni t l r l
s]l9
itlarion
r
rg nolrrl |ItrIi i rinv
is
nt]ofL(!
this
tht
oLintrjusjnsg 1.hrdvtg
trhitts and qu]litisre lsld liglrrttnstn s dlt
]ys did trighr w1.if tv iik t so'.'.i "itl...

ltrl lol'
1 I ,]r 1ajl-1'3od

I s L r J kt l U n t! , n g L i s hs.D J n h n . ts o r eA l a l r i ,

A8e] J6 lers
4 DU1.loN] ] 980- l9s5 uti.[Z lnl.1|1'
shool
1Qrmivork whO nvs n' t.hJ llengs' 1
w o n l d l i k t o ] o ] n, ]l j ! ] t ! ! t r l J n
n l i u t t o t h h r |

] h.1!ir ln dilis li.

skti
De d.AWhLhhadgoL]nedio look u.]erlreah
trat'h rdlhe advjLrdrththeding th nkng

J o a p a Io i s

9!

ilI

kingpoint

bf

Work with partnerhe tetboutwriting


cv does notontin anythingboutthe
informtionopposite (1-6)'Disuss ifou
think itwould be a good ide to inc|udethes
iees of informtionor not' Do some of thm
deend on thejob you are app|yingfr' do
you think?

I Youlof ith

2 Wh ou lftyorrl5tjo

VoluntaryWoIkyou hl.do
you wnttOehin ou1.I]
4 You.job tget{Osil]on

5 You]ision

6 ow muh],ouenedi youlstjb

0|inerruitment

Job Ietters

g
Rd1n

Witing

1 studythefoIiowingditionryextrats.

1 Work with partner Wht is the orderthat things


happen when you apply for ajob? Put the following
tions (-e)in the corretorderbyWritinga number

recrit . ?. find a workr to mPloy in l1


. a.a nwlyuited
organistin
pson

(,1-5)in eh t!ox.
b Yu sd in n liation

You e tund doWn/YOue offedth jo


d You ttnd n jtIl.iw

YoLre ;pOjntd/Yo0l tOnothjob

You a sholtljsted

reruitment' ,lh.., Liour.. "uit]ncpe|"

n peoleow put thjv5 lntrntwsit s whih


m plys salhtofid suiti]landidteslorjbs,
2 Read th fo|]owingtextto revisesome grmmar
you've |earntin er|ierunitsbyhoosing the orret
Word,A, or , to fi||ehga (1-12)'

oNL|NFlHUIMNT

2 Read the fo||owingxtratfrom |etterof app|ication.


I would like t apply for tpost of maktig
reutivewitjl WW tvlnd tours' sdvrtisdin
rne ye,i'lg i,os.of ] 2 Novr'l nlosa oPy of
] hav]dthpostfmrketing
assistant
withNikoi
lothingfr thpstthryarsandlstyaI took
\pq :]e.po..iiiry,h.orl\JrportIo,io,,'

Mn omnisand gnistonsnoWeUit
diet|ythough
the Intenet,his is q!ike d
hee1 '.. ig euitmentgno
ing n dvetisement2 ,,,' nWspe,
smetimestheut
,,, Usingthrmpan
Websitr,heset U pge 4 ,,, shows vniesWithn th
ognisti
nd]antscn emi]theomndiect
Withthe Vs.
some otheWebstes just Wok5 ,,' dtbsesfo ine
vs hese lsed 6 ,,, em]esWhoe kingfo
candidates,
Usu],oU7',, t pyt plt ucV on one f
these sites, ut it e n ffrtivW . find]ngout
DoueWvnIes,

emP|oyescess thesr sites, th sh fo keWods


in eah document,YUned t think1o ,,' , this WhnoL
WeoUV h nk boutthe Wodstht11 ,,'' oftn Used n
.l2 ,, sUyou in Udethem
oue of emp|omentd
sevlt|mes'

s2 Job pIiations

1
2
3
4
5
6
7

IU
1l
t2

B rhat
Bi
B tr
B whih
B io
B wlth
B shuid
Bj
B What
B but
Bis
Bdo

1o
With
Wh
With
hom
hav
to
Whih

tk

Unscrmb|ethehrases in the
box nd insertthemin the |etter
opposite to reate repIy'
easeus know|et
meetng lorwardok Weouto
thatto am Ipesed oU nform
to ke WoUd we ou
r+haFk.'+ef s +e+fur

DearI ng'

|hankaterapr !n'r,t, tpstofmktg


eeutive'
2 , ,,,,',,,,,
}ou hve en shoidisted fo th Post.
3',, ',, ' , ttendn intiwtWWT atthe oveddresson28 Noemer
at l l.30 am. 15.omto th rptiondesknlthe in uilding,
4 ' , , , ' . , , ,a, s s o o n a s P o s s i lyeoi fu r eu n a ] t o t t d t t h j s t i m , 5 ' , , , , .

<viKlo 6n5
TsuiunFuns
Humn Rsousanagr

r ang attendedthe
interviewbut was not
ththe eginnigs
of the sentences (1-6)
Withthe mostsUitble
endings (-0.hen
writethe omlete
notebookin the
corretorder,to crete
the |etterof rejetion
that rng reeived
fromtheompny.

DrTang'
R: Post of m.keting eutive
l Y o - l q L J i ! . . t 1 ,d.p . / i o - , o b ' r . "
e|evntto the ost . '

2 oL d.. o ^.,.d.fi.,o'8.
we wsh yUeveysuess

lo|sh

4 |Yanythnlstottndn
owv[aftmlh on'ideno,
W . dd to PPonr
I am soi) to ln|omt!!. howev, ' .

,.,l ourIutlrrer
d ,.,thtyouhvenotben
sletdf thjspost.
,., ndw vymuh
njodmtil18ou,
,., thjntrviwfo tlr

11uiKuonf^t5

studythese hrases (1-4)Whihre used to


introduegood nd bad news,then answerthe

1
2

d'd.

|.",|/

, ', s theslndrd
oI
Wsveryhigh'
pp]ints
,.. ndidtwith
previousxp r ie of th

7 Read the fo||owing extrt from |etter b Natsh


|bnovic, who is|yingfor ostwith an
informtion tehnoIog (|)omany.

] m plased to infom yoli tht ...


i m dlightd t inlon you tiiat ,,.
I m sorry / l reget to infom you tnat ,,,
It is with deep e8t that l have to inflrrm ou
that...

I amWntjg
to Pptyfltheositionofseniorlojet
jn the IbU'ef 21lr4a.
mna9erdvertised

. Whih twr sntsessthe idsmoston8l?

I haveWo*dfortlretstthreeyeas rojetmnger
formbIttjot
Proert
Group.tthuqlr
th h5
enaiterstjq
andfutfittinqjob.l mnWseking
to
rOte.lbLiv
thttherotef
meintoa rorchLtngjng
yo!l omnwo0td
offermeih
senirjtmangrin

6 Whih of the hrases (,1-4)above wou|dyou use if


ou Wntedto do the fo||owing(a-d)?Writethe
phrase numberin the orrect bo.
iet a ustomIknwthtthylrvwon piz

b tel] mpnythatouhv d ided not to invst

ith new ojt


let membrofstllknowthllhyhvebeen
eptedon tlnlngou,"
tli som o outth dthof ompaylit

Write re|ytothe |etter'mkingsuryou do the


following.
. tlrnks lbovifo the]ttr
. siv th rws tlrtsh not short]istd
foth post
. xplinthrninrsonwlr
. expessgoodwishsfo th futu
Writ 60-30 Words.

J o b | t i 9
s

Reruitment
Gettingstarted
1Workinairsadthinkofsubjetsaadidtemyaskninterviewerduringaninterview.
rytodd at lest thrthingsto the list be|ow.
t --b .-,o po o ot

\,-**..4..."
(ad]etv)

24
2 Whrn attendingn intervieit is imortntto imress
the interviewr(mkethem thinkwe||ofyou beause
of somethingyouhvedoneorsid),
comp|etethe
prtner,
WorddiagrmoppositeWitha
using a
dictionryif neessary

2 ,,' ,,' (oposte ad]ecv)

\.

".r")

Grmmar
worksho
1
F r s t o n dt o n |
,1

he extrton this page omes from book but interviewthniques.Aordingto the tet,Whttwo things
shou|dthe candidateread beforeattendingn interview?skim thetexttofind out,then Writethenswersbe|ow
..

-h

._.

l . v ! o . k , n qo c l i d \ u l ' . \ n u | i | e f u | w\
I p . d r d | | o.e, . o l y o u
z | | e n dt h i n L a w ,b ) L | | o
,
lind oU' Ihe 'mofu1t t.(!s dbout !h omn}' mdin
tivities,pdu nd sruies.|f ou spend som tim
doing th homwork,the interview muh moe|ike|yto
be suessfUl,
Many andidatsfi|to do this thorough|,
so if you Iew||infolmed,you Wi|||ookbettlthn mny
othPP|iG'
Youn get mostof the informtionfrom
th omnywbsite'
Rdyour ow V aginbeioth itrview,so tht
you are |earabout Whih pointsyou d to high|ight,
Yu shU|d|5orcfrshyou memoryaboutthe bs]iats
f o |) o U . L ] | | n
p l o f w o J l ' I h l W d y , i , | - n , i A e l
sksboUtthese,yoU,|]b prcparcd,
|t goes Withoutsingtht you shou|darriveror th
interviwontim.Thatmeansknowingth etlotion
and how |ongit wi||tkeyou to get there,|fyou trive|ate
and oUofbrth,oUW m'c veryool |mplA$ion,

2 stud the fol|owingsentenefrom the tet nd read


th0 ex|ntionb|ow.
|| au spd Snrc.n'ndonl.tlltJ /tonteuok,,rc ntlr,iel,
Th sdt{sussfulintviw] th esu]lor
|ftl th lirstrt (doingthholnwk],
3 here are three more sentenesliketheexm|ein
thetext' Look back at the tet and om|etethe
folIoWingtbIe.
fft

]l yorrsedsomti
doigthishomwok

th itviw is mrih

yu .illkrokttthn
Innolhpplints
o|r'llbeprcrcd
I t o U r i v ] t n d u l

94

rrUitmet

l.Jsethe omp|etedtble to nswerthe fo|iowing


questions.
Wht tnsis us d j the lI ausep.tf the
Wht tns usdin (he/re.Itol th sentn?

Usefullanguage

'1]-se, '
l P J | ] e I i l 5 l o d i L i o l l l . . . " . , ' '
\ . ! . , l . |' o n d i , I o r|| o J k J u | o . 5b i i . i r
th lutu nd thi ffets,Nottlrt yo! dOn't us
'll in the i/ t olth senlns' vntho!gh i(
about futur pssibility'

|king bout andidates


]ftheyhave re evntxeiene W kow lhean do the
fheisn l onUteiterate he'| haveto betraned,
S h e m u s v h a s t o b ea b e t o . .

5 omlete the rest of the extrt,by puttingthe verbs


in brakets(1-7)in eithertheresentsimp|eorthe
/i//future tense'

|tessenta/vitathai th hv

H i r i n g n df i r i n g
VobuIay

Yo! o needto prareqUestionstoskthe interyiewer


Youshouldsethe intruiews two Waproess,pt|
the arcel
foro! to mkesurcthtthjob wi||giveoLr
| |\]yu wrt Aflel ||,iI ' h mp.
dev|opm
I a o " J a b l ( n o t5 U | L ) oiJl ,i \ b " l t |! o . | n dI h | \
rthrthnaftryou hvapted
outtthe ]nterviw,
(ask)int||ignt
qustions,
th job. Besides,if you 2 ..'
3,, ..,'''(be)imprcsd brour
th intViewe
k o w l e d g e a n d i t l s t i n t h o m pNaonty, d o w n t h e
|tou
questionsthtyou Wanttoaskbeforth interuiew,
4
, ( n o | w , t )I h e md o w q ,i | ' o s i b | e o U 5 , , , , , , ,
(folget)thmdtlringthe interviw,
Fina||y,
rmemblthtthe inteNiewemy askolh
ep|efotheiropinionsofyou.h f,ensthtyou nd
to mkea good imprcsio on th emploeWho5how5
(fee|)
you lound or the rcePtionist
sWe|l,|fthy6 ,' '
thatyoUrimPoIiteoliioqnl Pobb|th
interviews7 . ' ,, (he)aboutit.

1 com|etethefo||owingdefinitions(,1-4)Withthe
orretverb from the t!o.
dismss

f f i+

redundnt

resgn

l II ou 8i\,som o jb' you 8?.|ll thlrr,


job'you
2 IIudidto]v 0u
3 If stffhvto l v usth opny ndstlr
to svmony,themd
duthiWkfe
4 ]IYoutlLsoreonthymustlvus th]WOrk
is ueptbl,
ou ,,, ..tem,
2 NoWmatch the words ad expressions(1.7)be|ow
tothewords (-d)Withproximtelythe same
meaning'some ofthe words on the rightn be
mthedwith morethn oneWord on the |eft'

| k l npgo ] n t
Work in pirs.You r goingto interviewsome
andidtesfor a vny in yourdertment'|fou and
ourrtnerdon't Workin the same deartment,ryou
haven'tstrtedWorkyet' inventvacany beforeou
start.DisUssthe six qua|ities{a-0 and deide Whih
are the most imortant'Numberthe qualities(1-6)(1=
most.mortnt;6= |stimportnt)'ry to use some
first onditionaIsin yourdisussion and some other
exressionsfromthe Usefu||nguaget!ox.
goddmiqualilitions
b r]vtwk eienr
skil]s
g{rodommuni1ion

s1pn
aWide n8ofno work intsts
I 80odomputIskiLls

2 qurt
3 ]yoIf
4 lir
6 hirc
3 Whih Wordsin erise2 are informal,do you
think?

R e dn g

1 WorkWith prtnernddisuss the to||owing


qustion.

. ]|ouhavet mkstaffldudnt'Whatdo you think


is thb s t Wyto tel]tlr m ?
Rer!]tment95

2 Read the fo||owingartilequiklyto get a gener|idea of its content.

h ChritaTEx

How wuld yo lieL ifyol .ivd tt


ms8 tlling ),ou tnat ).u no ]ngr hd
a i? Ploaly you would find it d to
1i' at il, ,Ad trtinly it' t text
msg rivd on Deem* 24' iDu woU1d
v ]sral tms,
Th d),wt Pned ro 70
mPlos who wokd or ntt'
a
finanil tis
eomn]r omny,
Jt forc rtnd' a otm rrivd
.Bd
tdt mssg wli ird
ews' Gl,
llld fundig 2nit, \v. lav to stoP
tldings ot.ow,'Th flssge wa snty
.]
Goldn ul]' tig ifffiriv.
w
on us o , M). to hristm ooeft
w l rcd th tt,' sys dy Dm, L

formr lT m.nrgr at trat' 'l had to


sI t] t mP)',s 'jsts, ] idnl ulty
li.v it ntil the hs y w ] d !o
Gordon Bol| dnies tat t m t
.]t
wlog w), to ihlm PoP], was th
n d th quikI way to reah yn
at tse time', s],s,
i]owval rhl n a Posni! side to te
st.y' whih ow m)' w omPis
hv now n st u y e ta
mPloys,nd)'Dam st Ir own
omPI' lNi nd says ielLl
njoys wo*]g imsll Cry Lig,
th ImI sftat$, dirlor' no! runs his
own rdit-hkig usinss' lon8 wil

3 san the arti|end find the nmes ofthe fo|lowing

po|e{1-6).You n use the sme name morethn

hjs sohs stup usissi rhershiWilh


o]legulomntlnt, .,, ,,
Th e.sonokth Wsoutnlrnet'sfi]u'
t i " o e | ' o n . o l do t i L n , l , e | ' ' F q , | p r , I
4 This ps hs ademi job, , ''
5 This psonhs dvisd oliea8u s outsttigu
thjrownusinss. .,, .,
This rson]iksbinghjs oWboss

4 Work With partneranddiscuss Whihof the

fol|owing(a-)you think is the Writer'sgener|


messag'
No job js omp]etelseue,s do,tfltooertin
rutyoufutul,
Filurea mkyoumoe]]kelyto suednttim,
Bd w s nbe rdewoseWhit ommunild

rh* -ntmr mP|oyee.


le slit
lk, a fi dit ]s now owns
is om omany'Vo' an<l s
wokedwith numoftldntrant
mP]o),s,hiPn thmwith the lgalnd
nn.nial ts of *rhg up nw
susanna Khavul, a prA$ot t t
Lndo usinss snool' lis tat'
haviog xPerind fnlu, ts po*.
ntlnt $-uPs v a ltecthn
.T).
avrghrneofsurvil.
}v gon
tou llig Plossnd havegaind
skil thattyi useag',,shsys,.I
suPisd
ifmostoft]t -otlt!.
did;t va insside.'

|f th tt Inss.8Ii1]]1o Dmbr 24 ' oD l|oald ha|1


11miserale nstl?s,
1 Dos th Wlite of ths sntnesb]ieveit is likely
tht you Wil]reive t t mssgeIike this, d you
thik?,,,
F , f D . | [ . L e 5 n | ei 5 , h p | ' l
2 T l | e n ' i
' i n p e , , I J O U . ' L p " \ , ,d o } o L l h n ] . ., , ,
3 I th resllll t oi the ste,What mdal vrh is
usd bfoe th min vr]
r Th]s is lld th seod ditiont' Wh]h un]]ke
the iist onditioaL,t1ksotlt n lmdsindry
silul1tlonWhih not h, oI th witr lhinks
wi|1 allost rcfuiL not h|1pp,

2 omare these first onditionalandsond


ondition|sntenes,then read boutth
differenesin mening.
I If oar ampan mks
2 If ot]rmpnmd

Grammr
wo]ksho
2
S e o n d o n d i t i o n ]
1 study these two sentenesfrom the text and answer
questios(1-).
HoD would ou ILif oa it'l. tt|1|ss{1g
tLIi
jo?
tht
n
Ir
rld

oa
ol]
t6

Reruitment

wh|1tuo|lkl au da?

r ln sntn]' jn8mdedundti5 real


pssibiljty,The ompnrobltlkin8but
jt ndplalrnin8to r d ! theirwoldor'
r ln Sntne2' til spekerdosnt li v e tlrjsWi]l
hn.Theeo plsto mknon

Speaking
,1

Work in pirs' one person shou|d|ookt Question


rd Aad the otheratQustjonrd on pge 109,
ke it in turns to asknd answerq uestions,writing
down youl rtneranswers.

Questionrd A
WAWoULD YoU Do -..
] lf soeonofferedyou We]|djob nanotlrer
ctorountryWou|doutkeit?
2 ifouou d giveone temrnour]obdesr]ption
to
d'ol 6l6,on

\\hd. ,o d ib6no \',,

|,)o

uldhngea sect on ftheernou mustke


Whh oeWoud ouhangendWh?
|fsomeonegaveoUthemoneyto set up a new
bLrsiness'
Wlratkindof bus nessWouldit b?
4 f oUWeeaman/Woma,
doyoLrthinkourjob
WoU|dbeeaseror nored ff]ut than t ]snow?
Wh?
2 Writetwo morequestionsusing the seond
onditionltoaskyourartnet ke it in tusIo as
and nswer questions,hoose your!artner's tWo
most intrestinganswersfrom both eerises nd
leport them bak to the c|ss'

sktip
summar]sing
thr man po ntof Whatsomeonesasisa
Usfu|skil|
in bus]ness,
|iourWriting
notesona
nd dteduringn intervieu nred to gJnmariseWh1
theysaina fewshortsontences'
ratherthanWritedown
everyWordthesa.hefol oWng exerisgivesyou
sentences,
rtien ide ryngsutab|esummrrsig
2l2 You re going to hear five o|derworkerst|kingbout
theirprsentsitt]tion,Listennd math eah
rson {1-5)withthe orretstatement(.i)below.
hre are four sttementstht you don1need.
Peson2

Pes5

wou]d ]ike mol job seuit


f]stht h/sh is vjtjm ofge
drimition
lvoks With peopl who uh youg
thn him/he
d did t snd in tinre urlelyed
e i5 lnning to tk ar] etjemlrt
t Woks minL],With popl of simi] e
to him/h
8 is sholt ofmoney ft bjng Id
h feis tlrat his/hIilit i5 nt lring
xploitd
i i s W j t i n gt h t h . e s u l t s o f n

aIking
oint

0lderemployees
Listening
1 Usethe adjetivesin the box with more or/ss' or
othermprativefrms' to omleteth folIoWing
sentein threedifferentWas,hen ompreyour
ides with artner
In 8nri,oldlvorks I ,,'

thnyoungr

1 ,q,9n9l|1i'|t],i!19u!
|N|kr1r mar reliabla th

Work With artnerand disuss whih of the


fo||owing(a-)you Wouldou do ifyourompany
mde you redundnt'
]ookf othsiIjlIiob
lr retajto do omp]t]
dilftjob
sttyour own usinss
lfthey mde you redundantt the ge of 60,Wou|dyou
do the same?

!!,rl4r
Qr\r-'
2

aggressrve
rotated

cfdnt
produtve

enthusist oya
{e]ie
s|owto learn

Reruitment 97

Staffdevelopment
Gettingstarted
1 WorkWitha anner and d isuss the fo||owing
. WhtasreoI thWsyou n lt mpLocrsknolv
il ltredoingw]llin othwods'ivf dk On
thil Work]?l to thjkof thdiilr D t Ws,
2 Work in pirs.Lok t these suggestions(1-5) for
givingfeedbckto em|oyeesnd put (/)next to
thenes Whichouthink are a good idea.ryto
agreeWhihmthodou think is th best.
|

_,l,

J-l||l.d|,

" ; |

|.'nv"i

th Iiie on aaI to djsuss thi \Nok,


2 ]'h naigr hs ]ntin8with th rloe
ne ay s abov' hut tltsid th fli [i
m ] i n t h e 1 ] ,
] Th mgr only hs rtin8with thr
m]yif thil work is lrt stisitory,
The mng gjvs lh mlo}'a gd t th nd
oIth }. I {for empl a num flo 1 t 5,
wlre 1 mns vry sod alrd 5 mes poo]'
T mger sks othr mels ofsllf to
mplet q1rstinnail bout the mlOe,

BusinssWriting
hi5Wrjt]ngWrkshopWitthetp! to jmlv
wnting.
oul orgntionnd tarjtWhn
Prtjipantsbring smptesf prous
busi|l55rlesndenethehavWjttito
t h W o r k s h o .h e nW m i n et h m d
idntif,]lesfor jrlVement.
i m u mn U m b eol f r t i i p n tst u l N e W
Y O r kO rL o d n e n t l e s i s1 5 . r i i g n o
be dVeredff-sitlr trgergllru5t tjr
and ttionhsenbth tiet.

rain
ig
R e d i n g1
1 Workwith partnernd disussthe questions(1-4)
WhihppIyto you.
1 Havr yu vattdedny trinnr8oussWithyou
2 ]Is,didoujoythoxs(s]]
Whl knrdofskil]sfOufuloejar you lajg
t t]rl11tiD uleo|stud]
studi s notovid
4 Wlrtkid oI sk]]1s
do olr rsl1t
With?
ou

98 stffdeve|pment

elow nd oposite ar four advertisements(A-D)


for d ifferenttrainingourses. Red the titles of eah
advertnd skim throughthe informationin ehto
deidwhih courseWou|dt,e the most he|fu|for
you in your work or study.

llv|.ANAG}lEN

slLLs

lo|o.J1.|.,1o

m,
ngth ogam
PdLrtVv AftromPLt
n
o'a feshrou
tra nsantkd!ntag
w peratt no ta
anyolth ounisWhr
].oove
o!rProgmmshavepvneffetjve
0,000 ents n the 5t 5 yrs ndendnt
l 'o dl

oi

6,o,',

l I

h eV on aveag70 m iltq xt pod!t v ty


erPerson eh dyhtssVenweks eah ya

MEMO
o:
onyPetrkkos
rom: Am rhmed

'Ix

. t*.-J.y*"J*.p . J"t" *L" .""


lirtl"
u"Jy.i"{n."";]
". "o."".i.""" "{
jtatDets

Ior {inanial ntitltions. aines


dline te.oPnents ot. -,l J." J*"t
."J i"".-e
]...".t"" .J" t" -'
"t.t"'''."t,
'' t".."J , , ..J
q.. .. 'D '"l,''Ba|
""

] 5 W t hs t r i n g o U r s a d v t i s end, M n a g . e n t
o d y 'l t h i n ki t W o ! | db e j u s t t h e t h i nfgo r H e K r
n s e s s e f v o u n g e t h e t o f i n t r a i n i nrge q l e s t
t o r ma n d ] v f o rbi t f f u n dn g 's h e n e d s t o s e dt t o
U t hU d ni n t h e e r s o n n ed|e p t m e nDt o n 1 | eht r g o
! n t ] T t r tr h o u q ha, s W e , r eg o n g t ob e V r yb l s v
! n t i | t h e n do l t h ef n n y e a r

NEURo-LlNGUlsl
PROGRAMMING

HPsYHoLoGYoF sLLlNG
An eriting new oUrsefo onone workin! i soles ond
morkting'Youwil leh ow to:

NLPwsorign]yretd
(
byRihrd
Bndler

' l " . h . d , i d , l l d n d J o h l
Gl' A'.h-9L,'

lndetond th foLowhidl detrmjewht


stomersbuyondwhofrcm
goin odiilit with potentil new bxy
del Withue Whohesite

t h e n ' t h a s d e v e o p e di n t o p W e U ] s t o f
t F ( | r i J s . od , l | e ' g l 1 " ' l . ' ( e | | 1F , | o o L l
bus ness nd your pelson|l fe '
o Urtwo.dyourse enb|esbusiness ep to
makeglet logress n deve oping re tnships
n d m n g g h a n g e ,P ( i n t s I el e i u dt o
red oL]r|ntrodUto k nd omp ete the tasks
befobeg nningthourse

hisoUldrevol!tiniseouomony!solesfisUres'
oursedotes: 2_25r
'\9-21 Aptil
25-21|i!
lndidul 140,00

Look t the sttements(1-7)be|owaout the


ourss (A-D)'scan the dvertsnd deide whih
course eh statementdesrjbes' Writethe oret
|etterin eh box. (Ifnessry |ookat the sk ti in
Unit11' age51.)
Ile, IL.Urse' lIJirrq ' n do Jno,Ilel lo||Oi I U

4
5
6
7

o | | . r . o .| . e e ,
Th oursehgsmorththrtiipts,
Wkin8]i\,es.
ftrom]tig
the rogamm,
tIines tke
othrousat ahi8herlevel,
Rsrhhas en.jdout into hw th ous
hs hagdth liets'wrkingatiesTi s riti]setjJown witigski]ls.
Tishvto do son1r.orusstud.
lss siz n ieasdlor offsittriig,

R e d i n2g
Readthetwotxts in the next column nd extra
informationfrom eah to omp|etetheformbe|ow
them,

oPorote q.ou.te:1 10 per eo

Fo.thttention
ot t rlli
@

. n ngequenedfo:2
needPtment
'

ost (x !d ngtVei)|5

VobU|r
Find Wordsnd phrses in the dvertwith these
menings(1.4).
l resonWlrihinfluenesth rsultof smthig
. fealaL
2 J\'li|y| .rJ (e.omeob||e\
,) U
,,
3 to Witbe|oredoin8smthing aus ou not
4 t omletlyhn8somethin,, , '

stffdeve|oment
99

Wok]ngin omp Liklyigin ioolbl]tem


bus,,,, ,,' ,,
gingolry is lik lang]ng footblltam
,,' ,,, .,
t]eus,,'

Writing
Imaginetht you Wntto book p|aesfor some of the
staff in yourompny on th ,Psyho|ogyof se||ing'
ourse' Writea emilto the ourse organiserWhih
in|udesthe fo||owing.
. sighow mnymenrbIsf stffyou wtt bok
fo
. skin8iiyu hvthe ootet
. t]]in8him/hwhih dtsu priel
Write60- 0 Words.

etreircIe
eop]oft lkeom]sons
bt'th 'or]dof
inss ndthe lvoldf spot.For em]e,
o]wlro
workw]lwith thiollagusIftsajdto be good
1 Work in pairs.You re going to read tet about
footba||and businss.eforeoured,omp|etethe
two sentenest the to ofthe next olumn,
discussingyour ides WithoUrartner.

'J.{

l
/, \
t
J
\,
}*
I I
/ \
\-'l

lrl

F
=

CJ

Rd the fo||owingstatements(1-6)ndhek in the


txttosee if itgrees. irleA' or.
onlythrpnies
hvusdntl il so fr
dosn,t sy
!b, wog
,' o |v nJrJ8s.leI|,."|'..r' e.o.|.
B Wlog

entri]n off offoussfo ptiu|


dosn,tsa
A 8nt
B s|rg
4 ma mtlg s J elter l king stffthn

Reading

I I l

skim the arti|eto find out if it talks aboutthe same

desn't say

5 Wil] r]i!g is th 1uthoi ?fu lvdy to Wlil,


B wrn8
does'ts
Footlrl]is godmlet usinbusissah]g
blrsit ud r stod i mandilfenlu]lus,
B wrong
ght

mnagingp|ayersnd tkigde]sionsuider
o l o ' " o l o f b J . ' n " " , d d p , e . o u s d i | e ,uiId]ng'
|o

."/.ledd Up o
, l / \ o f | e F o o o d A " s o l | d 'o
o
.
g
d n * d| o . s "
/l.
***""(l.|e'a
h
e
w
o
t
d
o
t
t
o
o
,
b
1| | | h , . i n . . s
-ses ded.f
v
.
,

h
.
v
h

v
.

|
o

q
h
s
'
o
r
'
d
, i h F d ^e n , s
'e.u
1 | U ]o, t , ' . | y sv | . g | n o 9 e .
l . e | e l m n v h i n o si n o m m nb e w e nl L
workof footb||tmand a suessfu|ompany,]n
h J , . s , | . e r ei ( n o r u sp , e s s u . .t i n d n
Le
"- .. depe.ds o. ,.n.wornnd o| 'Iio.
ourse fo omnymembersoffers iurnber of
tem Ui|d]ng
er]sesnd eXnries howyers
t k to eh ther in the hngingroms to show how
tem an nd together,
here are |so s]m r t es betweenthe sit!tion of
fot||mnagerand a businss manger or
empe. both hve thejob of keePing numberof
. d p e o p " f l h l ] . e n ^ h " . I t e , . o u | d | s y
".n
|evend go somwhere|se,he resu ts of
foota||tem re trai sprentwith the |eaguetb s
s' owing 'h. wnd howyou a.. {rinq Ao.'n'
bL]sinessis nodifferent'Withshr nes Ub|ishedln
the mediorbrodston the blsiness news,
ourses for rnlrages|ookat tehniqt'esforU|tUre

rssur'centre c rle a so providessei ]y


designedourses in response to the ind Vdu eds

he dea is not new, Foot||nrngershve often


een ln demndto ss ontips from
the wond of so.twhih raybe
U s e f u l i n ! s i n e s s ,W c a r | i n g '
the former g|andrugby
alaln set U osu|tny
Whihadvises ompan]es
how to Use sorts epr.tse
in bus ness d even o.
Wrotea ookon the sUbjet'
Aord]n9to Chr]s rdy'
forrierfoota erwho now
]ettrreson the entre C]r|e
ourses. foota]|]s ettern|ogyfor
bus]nessthsomeotherswh h are commony Usd
,Foo|b

e " , | | . j o / F r y n\A' p ' t , o - i


"L'
'Wjth
footLyou cn hve a grolp ofexeUtivesfrom
||ove the wor|d' uroe' south Amera. Afri
, ' , h e y a s h r e t h i s o n r r n onn g ! a g e . '

i\ ,j1'

Adatd tom lhe sU.dy ]fies

100 stffdeveIopmet

VoabUIary

Listening

voL'u|aryfromsorts and gmes is oftenused in


business situations.In eh oftheflIowing
eam|es(1-5)'whih sport or game does the
xres$on in ita,.somefrom? choose a sport
from the box be|ow.sometimes morethn one sport
is ossib|endnysortn be used morthn
shll We&lt oIf y lokingt this oth,s s]s

riglrsl!,oI!a|L

Tlrtw salesrrcutiv
sms\,rysood,e's el]
I|thbIl- ,-Neithsidrwilling lo el Omomjs,
so th
negolitionshvehed srdl'rdte',, ,,
4 I'm iust wjtingt .oftbaswith you, ,,
5 A All tlis arworktlst lrdonb th end{rIth
finai]yar
B ut tht,slytw wkswa,
A I kow.lt,s r]rd.P l1sinsttim'
th]etis

bseba||

hess

footba|

2 NoWmtch the epressions(1-5)Withtheircorret


meningsi. ) .
1 kik off
2 o th tl

5 ra8insttirn

somthh8 tht hs to don


quikly to n1tth dedlin
a srrutlonwne. no on n
mk ny pogessor gl
thlIl8
d ffiiDtnd we oI WhLis
11pp ll18
stIt [ metin8 o roess]

Givingandreeivingfeedhack
VoabuIary
llr some ompnis' ann8rs hv Inlin8 wiLh h
mn1rofstffon or lwie yt whn lhe
livInnts, strn8thsnd wknssese disussd,
This is solntimes ]ld n appraisl,

r ny vsdde/ lo mkthnIof theps


who doesthis tion,Somverbs lsddeet
Iormtlrnmofth sonwho is thobie.of the
tion,TWoxamp]s
ou know ]rdy
|pLorand nplWhatouIdyou alIthe fo||owingeo|?
. th mn8rwhodosthe pisl
. th em]oy
wlro rjvesthrisL

You r 8in8tolist to n ilrtviwwith womnwho


talkingabout new syst for lrtainin8ldbakon
,l

Work with a prtnernd nswerthe fo||owing


questions.

. What do you think J60 desr.?leedDdftlrlns?


. Whtdo you think anon,tousnrns]
$\2 Listento the interviewand nswerthe fo|lowing
questionsto show you hve understoodthe general
grst,
. Who 8ivesthe f d ak?,,
. Wlro ssthe fdbak?,,'
' 3 |mginetht ot|Wntto introduce360 degree
leedbak [o yourompn'Listen to Yvoneagin
nd om p|etethe fo||owingsentenes by choosing
th corretending' il|eA' or .
j

l ' 0 d P 8 - e r A e d L J ll , d I l " J ' I s o t , I " l . ] i . e , ,

muste hosn ...


\9' r|1ln|oys lnJnJgr

o]l sus

js 8iv.,,
1th fdbak'lhe Inp]o
8rd
Writtn
ommet
bol gdd Witteommet
Th mplyeomprcsth IdkWith',,
his mgr,sppisl
B hisw5lI5sessm t
his dvlmt
]n
Aodin8to thsk']inkin8th fedbkto py
A has nvbntied
B is otlem dd
is usul
o

.r

nt a.q

nrtrro

mrrcl

qA

A theresultsof th fdbak
B th emlo'sdevloltpla
th lsultsofth fdakad th emllre,s
dev]opmt
ln
Th skrf]sthtnonymolrsfedbk..,
B is mouselu]thnnmd|dbk
is lessusfu]thnnmedfedbk
360d8eledkis otrornmndd
,,.
A in tines ofnjor hn8
B in iodsf grolvth
] sml]ompais

staffdeve|oment
l01

Stafffatsandfigures
Gettig
stned
A Averg houfs workd I pers ilr different
ountries for th yrs2000 to 2003

Pereigeof th ttl workforwho took t lest


olr d off wrk due to siknessi th pvious
twelvemonthsilr si llroanountlis

JS

! 16

r,
a .^
3

Pni8 of omp s wlro hav Women in senilrr


ngm n t in si diffent ounties

ir.]

N.lrelds G'mny tln

charts adledirom o..Uption1ad vnannta|||Idici

mils
1 Work in pairsand disussthe questionsbe|ow.
. o | " 1 8 , ' o W| | \ | | | . d o ' o | " ' \ " ' . h l ' \
. Do yu think thtmjlshvd offi
onnnuitj
|rtt I wl.sl
7rand

Workin irs'studythegrhs(A-c)nddisussthe
questionsbelow,
. Dsourunty
pp
.nyfthgps?
Dsit

omr wll With th othe outis?Ifyo! o!lry


d o s t h' o w d O Ut h i k i t o m i sW i l h t h c
o u t i e si t h g p h s ?
FoI ah of th gaphs (A ], wlih do you find th
ost su]si8iigull
I r " , , o . t o I \ o ' . 1 , ei i p u - , :

l02 stfffats
ndfigures

Th humIesoulsmagelof oempyWs
J r , Jd l l t || o oI l . ) 6 r Ji , b P , n 8 . r |\ 't !' n 8
sta||tjrnd usin8l to f ]stssd,sh
Or8nda suv1ofind outaboutth us ofmlls.
2 on the next pge' UWi||find the reportgivingth
resu|tsof the surve.Imagineyu re the mnager
Whoorganisedit. skim the reportquik|ytosee if it
ofirmsourideathat emils re robIem'

Reporton useof emails


Rosnedes.hUrn
lesulsmngr,
requested

surve
abUt
Useoferi
t Wrki
rdertoimrove
offjeommunjtiOn
ndidntilvtriing
neds.

Proedur
stffWrqjvn qustionair
t b returnd
b8 arh.
heWele
skedbo!t:
1 Numbr
ofemaits
reived
rd
2 Usf mittehnotg
strssausedb,mjI over|od,

Results
0 | to l , 8

5 tedt'."ldh | |vft|-.
|i ||-ey|e|,
Wereune55ar.
Rs!ttsWel:
1membrofstffreivebetwee
1 d5 !nessr
22 menrbers
of stffreeivebetwen
6 nd10
2 members
fstffleeivebtw10ad15

2 Tehology
38staffmerbers
hektheirmjI
morethn
on da
6 stfl mrbers
knoWhowtorgj5
fotders
20 renrbers
ofstffknowhowt usethmeetjng
sheduLe
D n e n . o \ . d . . ( | O . l O W ' o| s e v t i | gb l o 1 .

a b . , r o / , l | ' r 0 ' e t l I l d | | . q J ' 'n . " A .

3 Stress

1 N!merofemi[s

2 mmbelsofstfffeetthtrile mjouseof
5tr5s.
hmostmm
rsns
forthisre:
stlf Wrskdt inditehoWmmiLs
therivd
beingpied
intemiWhjh
dootoern
thm
perdnVrge.
ResLiLts
Wer|
(given

rerbers
0
of
stff)
5 membe15
of stffrjv
betwen
1nd5
(gjvnb2 mmbrs
0rrLer
WOldig
of staf0
8 mmbofstffreivebetwen
6 nd10
(gjvn
Overus
ofth,urgnt,]on
b
14
mrbers
of
14mmbrs
ofstaffreive
betwee
11d15
star0
members
of stffreeiverirr
th15
2 mmbrs
ofstffthjnk
thttheroblm
wjlLgtWr5

You needto pik out some ofthe most imporiant


figuresin orderto presentthem t stffmeeting.
snthetextndomletthenotes
be|owwiththe
orret numberofstaff ir' eah gp (1-7).

Looktthesntens(1-4)be|o
Whihdraw
on|usionsfrmthereport.
Under|jnethecorret
a|terntivi /tlisfor h.
^ ]ont/n|ionry
of Etaffmnlrrssid thyeived
This is luroys/o/ienlnue
lrusmss8sI.

'

,B

D | a^ 2 , n ^ 1 | ' 8 v ' < I | N - " ,


* ' '1'^o]seo ^'J^'' v " , , . "^ " '
"'

fe| stressLdec^seo+ ei1s.

@e
(
t twice ^ l1^1|l
Le|t t|,e en^

^o+'let\ c|e
1|L^ t|\^t efu&ils^re a++ea

a4r t|\a.tw

so+|\eaea| a tao

wiu Laa+iata frrw:}


Foe|t|^^t||^Pr|"@

i,ri.l 1. lm rjcctrr lv

lthough '.llost/oflndn]l st'i knOIoW to t


foldrs' mosi o/,tPl/L, Of,te us othI sts
o f t h s o f t w r s u h s t h v L i gb u l t o n s ,
A i0'/nrrlr}, oI slfl In]sfcll tht jls
lvI a]o sour oI stess'
WorkWith a prtner. Write h,vo possib|
recommendtions forthe nd ofthe report' If ou
need help,lookatthe listbelow.
]d to st'f
tr"inin8 sessin

W]tlng
Reots usU]]nd wjth olusio lhih gives lh
tost imotl po]ts out th fi8urs nd 5)
reonnendtjoso t wht the o]n should d,

stffftsdfiqUresl0

Grammarworksho

Skillsaudit

speeh
Repoted

Speking

1 Look at this extrtfrom one of the questionnires


from the surveyboutth use ofemils,

Do oU find that emi|sare a soure ofstressl

t9

No
lfrs'wh?
mail9arr ofn \nlea.
FaPlu1e Lhr.urqnt'ican t'oa fiuah'
In m),oPinion,Po| m s with emilswi||

8et etter
staythe same
getworse

stffsidthteilswe oltnun],
staffsidthtpop]usd thlrrgentio to muh.
staffsaidthtthprl m would get Wrs '
1 What h s to se]tnusi8thpesntsimle
\elO|||.J

1 Work in groups.You re going to rry out mini


ski||sauditforthe |ss.Decide Whtski|lsou Want
to get informtionbout,You n get ides from the
re|atetoour
fo|lowing
|ist,orhooseski|IsWhich
stud.
fi|dof Workor
. lngu8skills
. tinin8skil]s
. m8Innt
ski]Ls

2 compar the tense of the vrbs writtenon th


questionnaireWiththe tense oftheverbs usd in the
reporton th survey'then nswerthe questions

,\ P

Asftills audit is wa ffidin8utthski]lsthta


rson grouo{ o p]e hv,
Iyout ski]lsuditt h]
sortimesolrrnies
themto udIstndwhat skil]senddfoleahjOb
hve,Th
d Whtskil theiemployestu]]
js
sult rrsuallplnfor stfftaini8nd

',1\i 8cd',/,Jrl,,,]

futrewen
2 Whthppensto sntneusingthe11,il?

2 |nyourgrous,think aboutWhttpeofquestions
be|owouneed for your audit, or if you nd amix of
both types.
. or quslios(,8,Wh\rda :rol1findII|iLs
a surf
. quslinsWit]tI11til.['g,
s Ho[,ny dils do yolt
6 and -l0,t,]
1 n.l .5,be?Lr'een
i|]
da| BnI)l1
Writefive qustionsto sk othrmembersofthe
|ass' hen hange grous sthtyou interviewa||
the otherclassmembers.
4 Rejorm in yourgrus nd resentour resu|tsto
the restofthe |ss' Usingreportedspeeh.

e , e o , , | ) . J v | , , 8t d . d ' h o l

Reportthe followingstatements(1-4),makingthe
orrecttense hanges.
t ,i hkl riltli d.'
a'la,! ,
sh sidthtsh lhaa|.eahr m!L!-'V,',,|aa
2 ,l dD,tknow holv to I t flders,'
]]saidthth
,Wwil]g tini8sssio,'
sh sjdthatth
Lod,'
4 .] Worr'thv time1Oii]]i thqustioi
tle sajdthath

Use'u||guage
Repoing data
seven e e sa d tht1hylrsed sreadsheetsVery
Woop sa d thtthy spoke sme Japanse buttht
t h o Ud n 1 W r t et

Absenteeism
aIklng
oint
1 Wrkin pirs and disussthe fo||owingquestions.
. Dosyouman/h ofstudhavaoliy on
. Wht hnsif mp]y/stud lks
l8
t
numbeofds off s]k]

104 staffttsandfigures

2 Work Withyour artnet You re managersin a


omanWhihisWorriedaboutthe high rat of
asenteeism(dysoff Work)mong itsemp|ees.
hefo||owingsuggestionshave been mde.
be
a|ktogetherand
decideWhihyou thinkWoU|d
the best one(s)touse.
folth fistth dystht
1 stop pinsmllrs

thytkrfisik,
wh
2 iv n tdy'sholidyto ]lInp]oyes
yr

tkeo dysofi sik du]ngth


Rdusik y to 50%ofth mployee'snorrl
sLr,

4 m]oyn onsitdotowhothe st1lmust pt

to ifthytke dollsi.
5 olfr iz (,g, Wr]to the emploewith

the bslttndte'

Reding
'l

skim th fo||owingrtic|ebout absenteeismrtst


|king
find out Whihofthe suggestions(,1-5)from
(/)in
2
re
mentiond.
Put

the
box
ointexerise
next to the suggestionif it ppers in the arti|'

2 Red the rti|emores|ow|ynd deide the orrect


ending,A, orc' forah statement(1-5)sotht it
agrees Withthe tet. ir| th orreta.lswer
1 Abst e ]smrtesr8Dr]lyligheWhen mnge
trijg
A hs d nOm8rnt
@ dosot setelistilrgts
doesnot nouge
tmwok
2 Invsodudits bset i smtsb
povisjo
ofIin8ornyhltlr
B tkingdvifron1psyho]o8ists
rk]ngstIImomotivat d
Rstritingsik is lik."lyto b lssffetivthn
somthertionsbus
A i e||ol| |8e. pIOvL..o bA lb.en lo| |or8e|

it is notsundbyesh
l

| 8n4rP.|PrAl'o s\^|vs|I8ooII5,Ll

4 The Roylail wok r s' union f]tthttheil omny


tttsto rdrrstism
A WuLdhveno llelon th alrsnt i s at
R i i ' ] . . i c . \ n r r ] ln . l m
Wou]dirrsjob 5tistti
5 Aoldjng to nn Ross' olr]mswith bseteism
A oly lft miori1 ofois
B rc igdy too mnv omni s
rc djffju]tto solve

Th right trratmntfor asnts


r,'Ll'

J i"v |sik t.m


l t n r | r h i g u d 4 s s m
wor,lrr tg nn]l1f
usisss,ltogmany sts
r
guinlyill' trn otht rons
wy o|did to *ay lvay om t

s, ft ivn]gt]g holv muh


wasing.id ]n wgstrsi.knrdoys'
th ivsrmit omPny']nvs' d.idd
Io invst i ] Plivt dtol irs staff,
y lso oIdnt mdil t*s d
oulsellig' Rsrh rid out ya
1at Iound ton-dysiknssses
wliow
y 6% as lsuh, Orrm
on ommoasownv ppletk
hi
lsd mr 8tsiv Po]iis
tim otr wk is nrss,vnih mI Pais
usdy th olnPany'smangmflrt su as not yig mplo'vs fol t first
s, a!gerswho s. imPossilgo]s o o t dIs tat ty trke o1i sik'
rlik]y!o havig .atsoistism Howv, if lasn f sntismis
mng teirstff ol stlssmyusd *ss' tn oliislik tsot likly
.t
mak anmpt
y ad rclrionshiPsrwno]]gus:to solw t prolm,
i s]kaus to undrsrmd }'y mploys tlr rlrys
nployerlos

or shj us.nnotG' Prti. IP on


ot r
thtdy']n lhsas' sntismlrs
Pirhs t th lo]]
an illovdy magnt inol iwrdi|g l]r mPlo)'s who
tliing nd ofrany p]iiswhih vgod ttndanrcords'lor *mpl'
you migt ofra t d

lv t n

ot i$itut]onshatkenlurthr employ who tkn n tim tsik


during th yi I! 2004' Rovl it' th
ps t dlwith thpolmofwolr

U o* fli' t futh y oitlring


pizsofnwa and hoiidy 'ouh to
m]oy s who ijd iot Ik ]y dIs ff
wk. This ida ws dismksd ' t
l'k'
union rvho gud fit rh
mpny shoulrlIous on irnroving jo
st]sftion'
id1el!ngjmrjksljk nrs'
v if try red!d th asntis rat
nn Rog' eutivdir ofan
gywih roidsponl supo'
n olid drt th I] afi'ts
lrg url o usi*s, ltoug
many mpanis ro tlrt tey v o
signifint lo|ms wit stism'
olding . A Rog' 9ir oft
t9. Irv simPll fild to lok at t
figurs,Irrdd,my ompanis d not
knw PIislI$'hrt thy [e. n!hi],
n.day sisss ntjnu to ost
ulop usises hunddsof nillins

stffftsandfigues 105