Beruflich Dokumente
Kultur Dokumente
Ealing
Primary Care Trust
Contents
Health Services
2 - 18
Social Care Services
19 - 31
Support Services (Housing,
Leisure and Transport)
32 - 56
Specialist Support
57 - 61
Voluntary and
Community Organisations
Specialist Voluntary
Organisations
62 - 83
84 - 104
Utilities
105 - 106
Central Government Contacts
107 - 110
Your Councillors and MPs
111 - 122
A-Z Index
123 - 128
Updated and reprinted January 2008
Foreword
This Directory of Services for Older People has been prepared
by Age Concern Ealing, in partnership with Ealing Council
and Ealing Primary Care Trust. It provides details about a
range of organisations that provide services to older people
and their carers, together with contact details. We hope you
will find these resources useful.
Covering subjects ranging from social care and health to
transport and specialist services for the black and minority ethnic
communities the aim of this Directory is to enable older people
and their carers to identify easily which organisations will be able
to provide the information needed to make informed choices.
Should you wish to obtain a copy of this directory, please
contact the Social Services Contact Centre at Ealing Council
on 020 8825 8000.
This directory is also available on the following websites:
www.ageconcernealing.org.uk
www.ealingpct.nhs.uk
www.ealing.gov.uk
We want to ensure that this Directory continues to provide
a comprehensive list of all key services. If you are aware of
changes to services, please contact the Reception and
Information Co-ordinator at Age Concern Ealing on 020 8567
8017 who will ensure that these are incorporated into the annual
review of the Directory.
Denyse Whillier, Chief Executive, Age Concern Ealing
Stephen Day, Director of Adult Services, Ealing Council
Jo Murfitt, Director of Commissioning, Ealing PCT
Health Services
Health Centres
- Acton
- Featherstone
- Greenford Green
- Ravenor Park
- Mattock Lane
Healthy Living Initiatives
Intermediate Care Services
Learning Disabilities (Ealing
Community Team)
Macmillan CancerLine
Macmillan Nurses
Mobility Support (including
Wheel Chairs)
NHS Direct
Opticians
Pharmacists
Primary Care Access Centre
Primary Care Counselling Service
Smoking Cessation Service
Therapy Services
- Physiotherapy
- Tissue Viability
- Womens Health
Community Based
Health Services
Audiology (Hearing Services
for Adults)
Blood Tests (Phlebotomy)
Cancer Screening Services
Continence Service
Day Hospitals
Diabetic Care
Dentists
District Nursing
Ealing Primary Care Trust
Ealing Rehabilitation Services
Clayponds Rehabilitation
Hospital
Dietetic Services
Ealing Day Treatment Centre
Podiatry (Chiropody)
Specialist Palliative Care
Speech and Language Therapy
Flu Campaign
GPs General Practitioners
(Doctors)
Giving Feedback
on Services
Making a Complaint/
Comment
Patient Advice & Liaison
Service (PALS)
Community
Based Health
Services
Audiology (Hearing
Services for Adults)
Email: audiology.ealing
pct@nhs.net
Description of Service
Central booking system to
arrange appointments.
Appointment will take place at a
Local Health Centre or Ealing
Hospital.
Who Can Use Service
Hard-of-hearing and deaf people.
Who Can Refer to Service
GPs and Hospitals book
appointments.
Continence Service
Day Hospitals
Uxbridge Road
Southall, UB1 3EU
Website: www.ealingpct.nhs.uk
Diabetic Care
Description of Service
Assessment and treatment of
continence needs and provision of
containment products.
Opening Times
9am-5pm, Monday-Friday
Who Can Use Service
Residents of Ealing borough
Who Can Refer to Service
Anyone.
Dentists
District
Nursing
Service
Ealing PCT
1 Armstrong Way
Southall, UB2 4SA
Tel: (020) 8993 0217 or
NHS Direct
Tel: 0845 4647
Website: www.nhs.uk
Description of Service
Provides information on local
dentists and a list of dentists
willing to take on new NHS patients.
(Southall Teams)
Tel: (020) 8383 5454
Greenford Green
(Northolt and Greenford Teams)
Tel: (020) 8383 8467
Fax: (020) 8383 8474
Mattock Lane Health Centre
(Hanwell and Central
Ealing Teams)
Tel: (020) 8383 5757
Fax: (020) 8567 2711
District Nurse
Evening/Night Service
Numbers (Based at
Clayponds Hospital)
Ealing
Rehabilitation
Services
Clayponds Hospital
Email: ann.hawes@ealing
pct.nhs.uk
1 Armstrong Way
Southall
UB2 4SA
Description of Service
In-patient facility for adults
requiring rehabilitation for a
variety of conditions.
Description of Service
Ealing PCT is responsible for
commissioning the NHS
healthcare services within the
London Borough of Ealing.
Dietetic Services
For details of Dietetic Services,
speak to your GP or contact
Ealing Primary Care Trust.
Emergencies
Description of Service
Rehabilitation clinic providing
physiotherapy, speech,
occupational and podiatry
services.
Opening Times
8am-5pm, Monday-Friday
Appointments
Mattock Lane Health Centre
78 Mattock Lane, Ealing
W13 9NZ
Website: www.ealingpct.nhs.uk
Description of Service
Central booking system to
arrange appointments.
Flu Campaign
Ealing Primary Care Trust
1 Armstrong Way
Southall
UB2 4SA
Website: www.ealingpct.nhs.uk
Description of Service
Provides tailored assessment,
treatment and management
packages of care to adult patients
referred with oro-pharyngeal
swallowing and/or
communication disorders.
Health Centres
Description of Service
GPs are the first point of contact
for any type of medical assistance
which is not an emergency.
10
62 Green Lane
Hanwell
London
W7 2PB
Website: www.ealingpct.nhs.uk
Opening Times
8.30am-4.45pm, Monday-Thursday
8.30am-4.30pm, Friday
Website: www.ealingpct.nhs.uk
78 Mattock Lane
Ealing, W13 9NZ
Description of Service
Joint care management team
provided by Ealing PCT & Ealing
Council. The team consists of
psychologists, community nurses,
physiotherapists, music and
speech therapists. Intensive
support outreach team provides
one to one support for clients
with more complex needs.
Opening Times
9am-5pm, Monday-Friday
11
Macmillan CancerLine
Mobility
Support
(including
Wheelchairs)
Macmillan CancerLine
Macmillan Cancer Support
89 Albert Embankment
London, SE1 7UQ
Tel: Freephone 0808 808 2020
Textphone 0808 808 0121
Monday to Friday 9am to 10pm
Email: cancerline@macmillan.org.uk
Website: www.macmillan.org.uk/
need_to_talk_to_someone.aspx
Description of Service
The Macmillan CancerLine helps
people living with cancer, and their
family, friends and carers, find a
way through the maze of cancer
information and support in the UK.
Specialist Wheelchair
Service
Royal National Orthopaedic
Hospital
Brockley Hill
Stanmore
HA7 4LP
Macmillan Nurses
Tel: (020) 7840 7840
Description of Service
Macmillan nurses specialise in
cancer and palliative care,
providing support and
information to people with
cancer and their families,
friends and carers from the
point of diagnosis and during
their illness.
12
NHS Direct
1A Woodlands Road
Southall
UB1 1EQ
Website: www.nhsdirect.nhs.uk
Provides 24 hour information on
all aspects of health and health
services including local services
Opticians
Description of Service
Nurse-led basic primary care
walk-in service for people living in
Southall, West Ealing or Hanwell
who are not registered with a GP.
Can also provide help with
registering with a local GP.
Website: www.ealingpct.nhs.uk
Description of Service
Anyone over 60 is entitled to a
free NHS eye test. For information
about NHS Opticians in the area
please ring NHS Direct
Opening Times
9am-5.30pm, Monday-Friday
Pharmacists (Chemists)
There are 70 pharmacists within
Ealing who can supply medication
and give advice on minor
complaints or ailments. For
information about pharmacists in
the area, please ring NHS Direct
on 0845 4647
13
Therapy
Services
Avenue House
43-47 Avenue Road
Acton
W3 8NJ
Physiotherapy
For details of Physiotherapy,
speak to your GP or contact
Ealing Primary Care Trust.
Tissue Viability
Clayponds Hospital
Sterling Place
Ealing
W5 4RN
Website: www.ealingpct.nhs.uk
Contact: Lynfa Edwards
Description of Service
Leg ulcer wound care outreach
service provided to patients in
hospital, nursing homes,
sheltered accommodation, home
visits etc. Out-of-hours service is
provided by trained community
and district nurses.
14
Opening Times
9am-5pm, Monday-Friday
Hospital Based
Services
Womens Health
For details of Womens Health
Services, speak to your GP or
contact Ealing Primary Care Trust.
15
Hospitals
Hammersmith Hospital
Du Cane Road
London
W12 0HS
Ealing Hospital
Uxbridge Road
Southall
UB1 3HW
Hillingdon Hospital
Website:
www.ealinghospital.nhs.uk
Acton Lane
Park Royal
London
NW10 7NS
Watford Road
Harrow
Middlesex
HA1 3UJ
Website: www.nwlh.nhs.uk
Charing Cross Hospital
Website: www.nwlh.nhs.uk
Website: www.hhnt.org
16
Giving
Feedback on
Services
Making a
Complaint/Comment
1 Armstrong Way
Southall
UB2 4SA
Website: www.ealingpct.nhs.uk
Description of Service
Information on complaints
procedure and support on
options available to pursue
matter further.
Twickenham Road
Isleworth
Middlesex
TW7 6AF
Tel: (020) 8560 2121
Opening Times
9.30am-4pm, Monday-Friday
Website: www.west-middlesexhospital.nhs.uk
17
18
Social Care
Services
Mobile Meals
Occupational Therapy Services
Residential and Nursing Care
for Older People
Services for Visually Impaired
People
Short Breaks for Older People
Support for Carers
Vulnerable Adults
Accessing Social
Services
Acton Town Hall
Perceval House
Greenford Office
Service Provision
Assistance with Telephone
Installation
Day Centres
Albert Dane Day Care
Centre
Carlton Road Day Centre
Cowgate Day Centre
David Cousins Day Centre
Michael Flanders Centre
Stirling Road Centre
Giving Feedback on
Services
Making a Complaint/ Comment
Commission for Care Standards
Inspection (CSCI)
Older Peoples Consultative
Network
19
Accessing
Social Services
Perceval House
14/16 Uxbridge Road
Ealing
W5 2HL
Tel: (020) 8825 8000 (Contact
Centre)
Email: sscallcentre@ealing.gov.uk
Description of Service
The main duty of Social Services
is to assess peoples needs and
arrange for those needs to be
met. A member of the Care
Management Team will carry out
an assessment of care needs for
an older person or their carer if
requested. Services provided by
Ealing Social Services include:
Home Care
Opening Times
Monday-Friday, 9am-4.30pm
Day Services
Services to help people to live
independently in their own
homes, including mobile meals,
occupational therapy and
assistance with mobility and
transport
20
Perceval House
Service
Provision
Opening Times
9.00am-4.30pm, Monday to
Friday
Description of Service
Social Services may be able to
contribute towards the cost of
installing a telephone line for
those who are considered to be
at risk or in potential danger
without a telephone in their
home.
21
Day Centres
Opening Times
9am4.30pm, MondayFriday
Who Can Use Service
Contact Social Services for details
of eligibility criteria.
Opening Times
9am-4.30pm, MondayFriday
18 Cowgate Road
Greenford, UB6 8HQ
Opening Times
9am-4pm, Monday-Friday
Who Can Use Service
Adults with learning disabilities.
22
Description of Service
Day Centre provided to people
with different types of dementia.
Opening Times
8am-4pm, Monday-Friday
Who Can Refer to Service
Social Services Care
Management Team,
Opening Times
8am-3.30pm, Monday-Friday
Description of Service
Day centre for older people with
a disability, sensory impairment
and mild confusion. Transport
provided.
Opening Times
8.30am4pm, MondayFriday
Who Can Use Service
Ealing residents over the age of
65 with significant disability
23
Email: sscallcentre@ealing.gov.uk
Opening Times
9am-4.30pm, Monday-Friday,
Description of Service
Direct Payments is a scheme to
help Social Services clients have
more independence, choice and
control over the services they
receive and the people who provide
them. Instead of using traditional
services to meet your needs, you
can now get money from Social
Services to employ and manage
your own care staff directly.
Opening Times
9am4.30pm, MondayFriday
Who Can Use Service
Contact Social Services for details
of eligibility criteria.
Direct Payments Scheme
Description of Service
Provides advice, advocacy, practical
help, support and information to
all carers, from all backgrounds,
from across the borough.
Ealing Community
Equipment
Description of Service
If you are concerned about your
mental health or that of a close
relative or friend, you should
contact your GP. They will have
knowledge of the persons history
and be able to advise them about
treatment or help. The doctor can
refer them to specialist services if
it is appropriate and the person
agrees.
25
Email: sscallcentre@ealing.gov.uk
Major Adaptations
Opening Times
9am-4.30pm, Monday-Friday
Description of Service
Home Care services are provided
either by staff directly employed by
the Council or by staff employed by
private or voluntary agencies on
behalf of the Council. There are
various types of home care services.
These include help with personal
care, such as bathing and dressing
and help with domestic support
which provides assistance with
shopping, cleaning and similar tasks.
There is a charge for this service;
however, if you cannot afford the
full cost of the service, you can
apply for a reduction in charges.
26
Occupational Therapy
Service
Mobile Meals
Social Services Reception
Perceval House
14/16 Uxbridge Road
Ealing, W5 2HL
and
27
Description of Service
The service provides emotional
and practical support for clients
to assist them in day-day activities
and independent living.
28
Services include:
Services that give you a break
Emotional support from other
carers or people who
understand
29
vulnerable adults.
Benefits advice
Activities for the person you
care for
mental disability
physical disability
learning disability
Carers networking/support
groups
illness
frailty
Giving
Feedback
on Services
Making a
Complaint/Comment
If you wish to make a complaint
about Social Services, you should
contact your nearest Social
Services area office (see Accessing
Social Services). If you are
unhappy about this or wish to
make a formal complaint, you
should contact the Social Services
Customer Care Unit on (020)
8825 8100 or write to them at:
Social Services Customer Care Unit
30
Percival House
14-16 Uxbridge Road
Ealing
W5 2HL
Email: sscallcentre@ealing.gov.uk
Commission for Social Care
Inspection (CSCI)
Description of Service
The O.P.C.N. enables older people
and their carers to have some
input into service provision in the
Borough of Ealing.
Email: cooks@ealing.gov.uk
Head Office
33 Greycoat Street
London
SW19 2QF
and
A Reference group which offers
individuals, who are unable to
be part of the Forum, the
opportunity to contribute their
views via questionnaires,
telephone, interviews and letters.
Suzanne LynCook
Older People User/Carer
Co-ordinator
31
Support Services (
Leisure and Transp
Housing
Applying for Council Housing
Disabled Facilities Grants
(Mandatory)
Ealing Careline
Ealing Homes (Housing Tenancy
Support)
Energy Grants (Discretionary)
General Repairs Service
Grants for the Houseproud
Scheme (Discretionary)
Handyperson Grants
(Discretionary)
Handyperson Scheme
Homes for the over 50's
Homes Mobility Scheme
Housing Advice Service
Open Market Homebuy for
public sector tenants
Housing Associations
Abbeyfield London Polish
Society
Ability Housing Association
32
Housing,
port)
Transport for All
Transport for London
Travel Assistance Scheme
Leisure
Leisure Pass
Activities for Older People
Active Ealing
Transport
Blue Badge Scheme
Buses and Mobility Buses
Congestion Charging
Exemptions for Disabled People
Dial-a-Ride
Ealing Community Transport
(Group Transport Scheme)
Ealing Mobility Forum
Freedom Pass
London Taxicard Scheme
Patient Transport Services
33
Housing
Description of Service
Council housing is issued on a
needs basis. Each applicant is
assessed according to their needs
and eligible applicants are put on
a waiting list called the Housing
Register.
34
Ealing Careline
4th floor Dawley House
91-95 Uxbridge Road
Ealing
W5 9TJ.
35
Energy Grants
(Discretionary)
be an owner-occupier or private
sector tenant.
Description of Service
An Energy Grant for improving
energy efficiency may be approved
where the applicant does not
qualify for assistance under other
schemes such as Warmzone tel:
0800 587 2251 and Warmfront
tel: 0800 316 2814.
36
Handyperson Grants
(Discretionary)
Ealing Councils Home
Improvement Agency
4th Floor, Perceval House
14-16 Uxbridge Road
London
W5 2HL
Be disabled or infirm
37
Description of Service
Ealing Council provide a number
of homes to people over fifty
years old (mostly flats, studio flats
and bungalows). The other
residents on these schemes will
be of a similar age.
Aged 65 or over
(and not in paid employment)
Email:
housingeast@ealing.gov.uk
Be disabled
Website: www.ealing.gov.uk
38
Description of Service
The council may be able to put
your name forward to another
local authority if you are an
agreed housing register case.
If you wish to move to another
London borough, your chances
will be greater if you are
prepared to move to East or
South-East London where more
homes are available.
Opening Times
Clients seen mainly by
appointment on weekdays (except
Wednesdays) from 9am to 4pm.
Description of Service
This is available to council and
housing association tenants in
homes with two or more bedrooms.
It enables tenants to purchase 75%
of a property on the open market.
The remaining 25% is provided by a
housing association as an equity
loan which you pay back only when
you resell the property.
39
Description of Service
Ability Housing Association is a
Registered Social Landlord (RSL)
that specialises in providing
disabled people with housing and
support services to enable them
to live more independent lives.
Housing
Associations
Abbeyfield London Polish
Society
Father Popieluszko House
46 Rosemont Road
Acton, London , W3 9LY
Tel: (020) 8992 2462
Description of Service
Provide Supported Sheltered
Housing
Who Can Use Service
Older Polish people
Website:
acton.dominionhg.co.uk
Email: info@ability-housing.co.uk
40
Email: infoacton@dominion
hg.co.uk
Description of Service
Provides accommodation for
families, single people, key workers,
students, older people, and people
with special needs, under rent or
part-rent, part-buy schemes.
Bush Homes
Bush Housing Association
1 Essex Place Square
Chiswick, London, W4 5US
Tel: (020) 8996 4200
Website: www.sbhg.co.uk
Description of Service
Bush operates a number of
schemes to help people into
home ownership. Properties are
also managed for several other
different organisations.
ASRA House
No. 1 Long Lane
London, SE1 4PG
Tel: (020)7940 6600
Fax: (020)7940 6601
Email: community@asra.org.uk
Website: www.asra.org.uk
41
Description of Service
Catalyst Housing Group provides
more than 15,000 affordable
homes in London and the South
East. Group members include
Ealing Family Housing
Association, Kensington Housing
Trust, Keystart Housing
Association, and Fortunegate
Community Housing.
Catalyst
Description of Service
Central & Cecil provides care and
support services throughout
London as follows:
Ealing Gateway
26-30 Uxbridge Road
Ealing
London
W5 2AU
42
Email: greenhavenhome@
btconnect.com
Circle Anglia
(formally known as
Circle 33 Housing Group)
Description of Service
24 hours residential care for the
elderly.
Website: www.circleanglia.org
Description of Service
Circle Anglia provides a wide
range of affordable housing
choices, together with care and
support packages that enable
more vulnerable residents to
maintain their tenancy.
Grove House
77 North Road, Southall
Middlesex, UB1 2BL
Tel: 0208 843 1263
Email: info@inquilabha.org
Description of Service
Provide housing and support for
black and minority ethnic
communities in West London and
manage a small number of
shared ownership homes
43
Keystart Housing
Association
Ealing Gateway,
26-30 Uxbridge Road,
London, W5 2AU
Website: www.chg.org.uk
Description of Service
Provide two separate sheltered
housing schemes, one for home
ownership and the other for
mixed tenure. Also run a Home
Support Service which helps
people to remain independent in
their own homes.
Opening Times
9.00am-5.00pm, Monday to
Friday
44
Website: www.pcha.org.uk
Description of Service
Provide quality, affordable rented
homes to those most in need.
Servite House
45 Queens Walk
Ealing, W5 1TL
Tel: (020) 8248 7701
Email: omid@ha.fednet.org.uk
Description of Service
Temporary accommodation for
refugees.
Opening Times
9am-5pm, MondayFriday
Who Can Use Service
Mainly refugees
Description of Service
Residential care
45
Stadium Housing
Association
65 Tawny Close
Ealing
W13 9LX
Email: enquiries@e-bcc.org.uk
Website: www.e-bcc.org.uk
Email: nhg@networkhg.org.uk
Description of Service
The Charity owns and operates
four sheltered housing complexes
containing 1 bedroom flats and
maisonettes. Each flat has a 24hour alarm system which is either
answered by the Resident
Manager or by a central bureau
provided by the local Council.
Web: www.networkhg.org.uk
Description of Service
Sheltered housing and Residential
Care for older people
Who Can Use Service
People over sixty years of age
Who Can Refer to Service
For rented sheltered housing you
must first approach your local
councils housing department to
see if you qualify. Residential care
can be referred by Social Services.
46
Warden Housing
Email: housingeast@
ealing.gov.uk
Website: www.ealing.gov.uk
Email: warden@homegroup.
org.uk
Website: www.warden.org.uk
Description of Service
Provide quality homes for rent
through a network of area
housing offices. Work closely with
other organisations to improve
services for tenants and support
local communities to develop
better neighbourhoods.
47
Opening Times
9am-5pm, Monday-Friday
48
Repairs Grants
(Discretionary)
Email: housingeast@
ealing.gov.uk
Email: housinggrants@
ealing.gov.uk
Website: www.ealing.gov.uk
Description of Service
Repairs Grants may be approved
for vulnerable applicants in
receipt of income related benefit
for works to remedy defects
which affect health and/or safety.
The HIA administers this scheme
and will assist with all aspects of
applications (unless work is related
to a Disabled Facilities Grant).
Be either an owner-occupier or
live in privately rented
accommodation
Who Can Refer to Service
Anyone
49
50
Leisure
Leisure Pass
Customer Service Centre
Perceval House
14-16 Uxbridge Road
Ealing
W5 2HL
Description of Service
Pass holders will be entitled to
discounts on sports courses,
sessions and activities at sports
and leisure centres. Discounts are
also available at the borough's
public golf courses and at some
shops and restaurants.
Ealing/West Ealing:
Active Ealing reception, Ground
floor, Ealing Town Hall, Uxbridge
Road, Ealing W5 2BY, Pitshanger
Library, West Ealing Library.
Hanwell:
Hanwell Library and Northfields
Library.
Email: sports@ealing.gov.uk
Description of Service
The Active Ealing Team offer a
range of sports and leisure
activites for all ages which take
place at different venues around
the borough. For further details
contact the team directly on the
telephone number above.
Greenford/Northolt:
Greenford Library, Gurnell Leisure
Centre, Northolt Swimarama,
Northolt Library, Perivale Library,
Wood End Library.
Southall:
Southall Library, Jubilee Gardens
Library, Dormers Wells Leisure
Centre, Southall Sports Centre.
51
Congestion Charging
Exemptions for Disabled
People
Transport
Blue Badge Scheme
Description of Service
Provides information and forms
for those exempt from the
congestion charge.
Description of Service
Enables people with a seriouslyimpaired ability to walk, or those
registered blind, to park in certain
spaces that would otherwise be
restricted. You do not need to
own a car to qualify as the badge
is issued to an individual, not to a
vehicle. Contact Social Services for
details of other criteria that might
enable you to use the service.
Email: enquire@tfl.gov.uk
Description of Service
Dial a Ride is a door to door
service for disabled people who
cannot use public transport. It is
generally best for providing local
trips, but longer journeys can
often be arranged on request.
Description of Service
Timetables/Journey
planning/access checks
Who Can Use Service
Anyone
Who Can Refer to Service
Anyone
52
Ealing Community
Transport
Greenford Depot
Greenford Rd
Greenford
UB6 9AB
Freedom Pass
Contact your local Area Social
Services Office. See Section 2 for
contact details.
Description of Service
Enables older, disabled and blind
people to travel for free on
London buses, National Rail and
London Underground.
Website: www.ectgroup.co.uk
Description of Service
Group transport, minibus hire
with or without driver, driver
training, individual transport,
minibus servicing, passenger lift
servicing.
53
Email: taxicard@alg.gov.uk
Website: www.taxicard.org.uk
Description of Service
Taxicard is a method of providing
subsidised door-to-door transport
for people who have a serious
mobility impairment and difficulty
in using public transport. Taxicard
holders make journeys in licensed
London black taxis with a subsidy
applied directly to each trip.
Ealing Hospital:
0800 064 1120
Hammersmith Hospital PALS:
(020) 8383 3322
Charing Cross Hospital PALS:
(020) 8383 0088
Description of Service
Campaigning body that
represents transport users and
gives information and advice to
people with mobility impairments.
54
Ealing Branch:
Contact Sally OConner at Ealing
Centre for Independent Living on
(020) 8840 8573.
Transport for London
Email: enquire@tfl.gov.uk
Description of Service
The TfL/London Dial-a-Ride Travel
Assistance Scheme aims to give
disabled Londoners the
information and confidence they
need to make more use of
accessible public transport.
55
56
Specialist
Support
Alcohol and Drug Services
Crime Prevention Office
Domestic Violence
HIV Services
Racial Harassment
Victim Support
57
Alcohol and
Drug Service
Description of Service
Contact Crime Prevention Officers
for advice on home security and
personal safety.
14 Alexandria Road
Ealing
W13 ONR
Tel: (020) 8579 5585
Turning Point Southall
3/4 Featherstone Terrace
Southall
UB2 5AL
Tel: (020) 8843 5900
58
Domestic
Violence
HIV Services
HIV Testing
Contact Genito-Urinary Medicine
Clinic at Ealing Hospital on (020)
8967 5555
Everyman Centre
Tel: (020) 7263 8884
Description of Service
Helpline for violent men.
Helplines
Terrence Higgins Trust
Opening Times
Tuesday and Wednesday,
6.30pm-9pm
Refuge
Tel: 0808 2000 247 (24 hour
National Domestic Violence
Freephone Helpline)
Description of Service
Refuge's network of safe
houses provides emergency
accommodation for women and
children when they are most in
need.
59
Racial
Harassment
Email: admin@monitoringgroup.co.uk
14 Featherstone Road
Southall
UB2 5AA
Website: www.monitoringgroup.co.uk
Description of Service
Legal advice and support to
victims of racial harassment and
domestic violence.
Description of Service
Advice, support and
representation on all issues of
racial discrimination and equality
of opportunity.
Opening Times
9.30am-5.30pm, Monday-Friday
60
Victim Support
Victim Support Ealing
Amy Burrows Suite
St Andrews Church Centre
Mount Park Road
Ealing
London
W5 2RS
Tel: 0845 450 4443
Fax: 0845 450 4442
Email: vs.ealing@vslondon.org
Description of Service
Offers emotional support and
advice to anyone who has
become a victim of crime.
61
Local Voluntary
and Community
Organisations
Age Concern Ealing
Age Concern Northolt,
Greenford & Perivale
Alzheimer's Concern Ealing
Ealing Mencap
EMAPP
Epilepsy Action, West London
Branch
Greenford Community Centre
Hanwell Neighbourly Care
Kavanagh Club
62
munity
Independent Living
National Missing Persons
Helpline
National Osteoporosis Society
Parkinsons Disease Society
Polari
Red Cross
Stroke Association
Talking Books Service
Talking Libraries Service for the
Indian Blind
Talking Newspaper Association
of the United Kingdom
TaxAid
The British Polio Fellowship
Typetalk
RADAR
RNIB
Wireless for the Bedridden
National Voluntary
Organisations
Action on Elder Abuse
Arthritis Care
Artsline
Backcare
BACUP
British Heart Foundation
British Wireless for the Blind
fund
Calibre
Elderly Accommodation
Counsel (EAC)
Grandparents Association
Hearing Concern
London Lesbian & Gay
Switchboard
Multiple Sclerosis Society
National Asthma Campaign
National Centre for
63
including:
Advocacy
Age Concern Insurance Services
Bathing Project
Email:
ace@ageconcernealing.org.uk
Website:
www.ageconcernealing.org.uk
Fallsafe
Also at:
Pop-in Caf
Opening Times
10.00am-1pm and 1.30-3.30pm
Who Can Use Service
Over 50's
64
Description of Service
Day Centre providing a range of
social activities.
Opening Times
9.30am-5.30pm & 8.30am4.30pm, weekdays and weekends
Opening Times
9am-4pm, Monday-Friday
Ealing Mencap
Email: name@ealingmencap.
freeserve.co.uk
Email:
alzconcern@btconnect.com
Website:
www.ealingmencap.org.uk
Website:
www.alzheimersconcern.co.uk
Description of Service
Information and support for
adults and children with learning
disabilities and their carers.
Description of Service
Home visiting service, advice and
information, welfare benefit up to
tribunal level, legal advice,
advocacy, emotional support,
weekend daycare, community
dementia service, training to
professionals in Ealing
Opening Times
9.30am-5.30pm, Monday-Friday,
Who Can Use Service
People with learning disability,
their carers and relatives
Who Can Refer to Service
Anyone
65
employers, neighbours.
Email: tcameron@greenford
communitycentre.co.uk
Description of Service
Provides a range of classes and
activities.
Description of Service
Offer support and
encouragement to people with
epilepsy and their family and
friends. Promotes awareness and
information. Meet at Liz Cantell
Room, Ealing Town Hall.
Opening Times
First Monday of each month (2nd
if clashes with Bank Holiday),
7.30pm-9.45pm
66
Mon 10.30am-12.00pm
North Hanwell Baptist Church
Hall, Cuckoo Ave, W7
Tue 10.00am-11.30am
St Christopher Church, Boarders
Road, W7
Email: lcccharity@aol.com
Description of Service
A wide variety of activities ranging
from knitting classes, craft
workshops, cookery classes, flower
arrangements, day trips, costume
design, sewing and so on
Opening Times
11.30am-4pm, Monday-Friday,
Description of Service
Social Club for people who have
had mental problems/lonely
/depressed.
Mind in Ealing
The Priory Community Centre
Acton Lane
Ealing
W3 8NY
Opening Times
Tuesday Evenings, 7pm-9.30pm,
at David Cousins Centre, 133
Windmill lane. Greenford
67
Web: www.mind-eh.org
Description of Service
Support for people with
experience of mental health
problems
Acton Lane
Acton
W3 8NY
Tel: (020) 8993 7572
Email: priorycc@ealing.gov.uk
Website: www.ealing.gov.uk
Description of Service
Please contact the centre for
details of groups and activities
The Citadel
Leeland Road
Ealing
W13 9HH
Email: admin@perivalecommunity-centre.org.uk
Website: www.perivalecommunity-centre.org.uk
Description of Service
Provides a range of classes and
activities.
Opening Times
7 days a week, morning-evening.
68
E-mail:
santosh.kanwar@chg.org.uk
Website:
www.southalldaycentre.org.uk
Description of Service
Southall Day Centre operates
from 2 sites and provides day
care and drop in facilities for
Asian elders and their families.
The Centre is open 7 days a week
providing a range of health and
social activities including a lunch
club at the Shackleton Road site.
The DWP, Law for All, and MIND
all operate advice surgeries and
work alongside the Centres own
advice workers.
Opening Times
The centres are open 7 days a
week from 9am to 6pm although
some services are not available at
the weekend.
Also at:
Shackleton Road
Southall
UB1 2QH
Tel: (020) 8843 1893
Fax: (020) 8843 1924
69
Website:
www.stjohnsealing.org.uk
Description of Service
Tea, coffee, toast and fellowship
(Tuesday & Wednesday,
9.30am-2pm).
Lunch Club
Social Activities
Befriending Scheme
Who Can Use Service
Anyone
Description of Service
Social events for senior citizens.
Opening Times
The club meets every 1st and 3rd
Tuesday afternoon from 2pm4pm.
St John's Church
FAO Elaine Garrish - Care Coordinator
Mattock Lane
West Ealing
W13 9LA
70
Opening Times
Tuesdays, 10am-3.30pm.
Description of Service
Tea, social and entertainment
(usually musical).
Opening Times
Fortnightly, Saturdays, 2.30-5pm.
Website:
www.ealingfriend.org.uk
Description of Service
Provides an individual volunteer to
befriend, offer company to and
support each client in their home.
Description of Service
Coffee, lunch and afternoon
activities
71
National
Voluntary
Organisations
Arthritis Care
18 Stephenson Way
London
NW1 2HD
Tel: 0808 800 4050 (free number
available from 10pm to 4pm,
Monday to Friday) or 0845 600
6868 (24 hr information line).
Email: info@arthritiscare.org.uk
Description of Service
Arthritis Care is the largest UKwide voluntary organisation
working with and for all people
with arthritis. Their aim is to
promote independence and
empower people with arthritis to
live positive lives as well as raise
awareness of the condition.
72
evidence based-information
about the causes, treatments
and management of back pain
Artsline
54 Chalton Street
London
NW1 1HS
Email: access@artsline.org.uk
Website: www.artsline.org.uk
Description of Service
Promotes access to the arts and
cultural events for disabled
people.
CancerBACUP
3 Bath Place
Rivington Street
London
EC2A 3JR
16 Elmtree Road
Teddington
Middlesex
TW11 8ST
Description of Service
Free information and support to
older people with cancer and
their friends and family.
be a source of independent,
73
Gabriel House
34 New Road
Chatham
Kent
ME4 4QR
Email: internet@bhf.org.uk
Description of Service
The British Heart Foundation
plays a leading role in the fight
against disease of the heart and
circulation, so that it is no longer
a major cause of disability and
premature death. Publications,
videos, and other educational
materials are available.
Email: info@blind.org.uk
Website: www.blind.org.uk
Description of Service
Distributes radios to blind and
partially sighted people via more
than 300 local agencies
throughout the UK. They are
made available on free
permanent loan and repaired by
the Fund when necessary.
74
Elderly Accommodation
Counsel (EAC)
Calibre
New Road
Weston Turville
Aylesbury
Bucks
HP22 5XQ
3rd Floor
89 Albert Embankment
London
SE1 7TP
Email: enquiries@calibre.org.uk
Email: enquiries@eac.org.uk
Website: www.calibre.org.uk
Website: www.HousingCare.org
Description of Service
Provides a choice of more than
7000 books on cassettes.
Description of Service
Independent, comprehensive,
expert advice and information
about housing, support and care
options for older people.
Available by telephone, post and
email. Unable to accommodate
personal callers.
Opening Times
9am5pm, MondayFriday,
Who Can Use Service
Anyone
75
The Grandparents'
Association
Hearing Concern
95 Greys Inn Road, London
WC1X 8TX
HARLOW
Moot House,
The Stow,
Harlow,
Essex
CM20 3AG
Website:
www.hearingconcern.org.uk
Email: info@grandparentsassociation.org.uk
Description of Service
Advice for hard of hearing
Website: www.grandparentsassociation.org.uk
Description of Service
Aims to improve the lives of
children by working with and for
all grandparents especially those
who:
PO Box 7324
London
N1 9QS
Website: www.llgs.org.uk
76
Description of Service
A helpline, which acts as a source
of information, support and
referral for any issue relating to
lesbian, gay or bisexual life.
Email: info@asthma.org.uk
MS National Centre,
372 Edgeware Road,
London, NW2 6ND
Website: www.asthma.org.uk
Description of Service
Provides information and advice
about asthma.
Website: www.mssociety.org.uk
Description of Service
The Society funds MS research,
runs respite care centres, provides
grants (financial assistance),
education and training on MS. It
produces numerous publications
on MS and runs a free phone
specialist Helpline.
77
Website: www.nos.org.uk
Description of Service
Promote independent living, for
people with disabilities.
Who Can Use Service
Disabled people
Description of Service
Information and support for
people with osteoporosis, their
carers and families.
Website:
www.missingpersons.org.uk
Description of Service
UK charity dedicated to helping
missing people and supporting
their families while they wait for
news.
National Osteoporosis
Society
Email:
enquiries@parkinsons.org.uk
Camerton
Bath
BA2 0PJ
Website: www.parkinsons.org.uk
Description of Service
Helps people with Parkinson's
disease, their carers and families
by providing support, advice and
information.
78
Description of Service
Relevant UK services for older
people include:
Polari
5th Floor, Central House,
14 Upper Woburn Place,
London, WC1H 0AE
Description of Service
Develops specific housing
provision for older lesbians and
gay men, provides information
and support to other groups and
organisations wanting to develop
similar provision.
Stroke House
240 City Road
London
EC1V 2PR
Red Cross
UK Office
44 Moorfields
London
EC2Y 9AL
Email: info@stroke.org.uk
Website: www.stroke.org.uk
Description of Service
Provides information and support
to anyone affected by strokes.
Email:
information@redcross.org.uk
Website: www.redcross.org.uk
79
Talking Newspaper
Association of the United
Kingdom (TNAUK)
Website: www.tnauk.org.uk
Description of Service
Provide national and local
newspapers and magazines on
audio tape, computer disk, email,
internet download and CD-ROM
for visually impaired and disabled
people who find reading a strain.
Opening Times
9am-5pm, MondayFriday
TaxAid
Room 304, Linton House
164-180 Union Street
London SE1 0LH
Email: info@taxaid.org.uk
Website: www.taxaid.org.uk
Typetalk
Description of Service
Provide free tax advice to people
who cannot afford to pay a
professional adviser. The service is
independent and confidential.
RNID Typetalk
PO Box 284
Liverpool
L69 3UZ.
18001 0800 500 888
(Text helpline)
0800 7 311 888 (Voice helpline)
Email: helpline@rnidtypetalk.org.uk
Website: www.typetalk.org
Description of Service
RNID Typetalk is the only national
telephone relay service which
enables deaf, deafblind, and
speech-impaired people to
communicate with hearing
people anywhere in the world.
Website:
www.britishpolio.org.uk
Description of Service
Information and support for
polio-affected people. Holiday
bungalow at Burnham on Sea.
81
RADAR
12 City Forum,
250 City Road,
London,EC1V 8AF
Tel: (020)7250 3222 or Minicom:
(020)7250 4119
Email: radar@radar.org.uk
Website: www.rnib.org.uk
Website: www.radar.org.uk
Description of Service
Information and support for
people with sight problems.
Description of Service
Campaigning organisation for
those with a disability
82
83
Specialist Voluntary
Organisations
ASHRA The Asian Carers Project
Asian Family Counselling Service
Asian Women Counselling
Service
Bosnia and Herzegovina Club
(Brent)
Centre for Armenian
Information and Advice
Courtfield Social & Luncheon
Club
Ealing Race Equality Council
Ealing Refugee Forum
Ealing Somali Welfare &
Cultural Association
Federation of Poles in Great
Britain
Horn of Africa
Ichie West Africa Seniors Lunch
and Social Club
Iranian Association
Irish Advice Service
Irish Support and Advice Service
Kurdish Association
Advice Services
Community Advice Programme
Community Benefits Team
Ealing Council
DeafPLUS
Ealing Centre for Independent
Living
Ealing CVS
Ealing Mediation Service
Havelock Family Centre
Law For All
Middlesex Association for the Blind
Turning Point Ealing Service
84
Carers Services
Carers UK
Crossroads - Caring For Carers
Ealing Crossroads Caring for
Carers
Holiday Care
The Princess Royal Trust for
Carers
Vitalise (Formerly Winged
Fellowship Trust)
Counselling Services
Action Group for Ethiopians in
Ealing
Asian Family Counselling Service
Bereft
Central Middlesex Relate
Ealing Abbey Counselling
Service (EACS)
Samaritans
85
Advice
Services
Community Advice
Programme
Website: www.ealing.gov.uk
Description of Service
Welfare benefits advice and
advocacy service, appeal and
tribunal representation. Focus is
on elderly and mental health
service users.
Email: ealingcap@msn.com
Description of Service
General advice and information
for the local community on
housing, welfare benefits,
employment, debt, consumer and
immigration
Email:
london.ealing@deafplus.org
Website: www.deafPLUS.org
Description of Service
Advice, assistance with form
filling, hearing aid battery
change.
86
Opening Times
Drop-in surgery: Tuesdays,
Wednesdays and Thursdays,
10am1pm. Other times by
appointment only.
Ealing CVS
24 Uxbridge Road
Ealing
W5 2BP
Tel: (020) 8579 6273
Website: www.ealingcvs.org.uk
Description of Service
Support for community groups
providing services to older people,
e.g. advice on funding, training,
budgeting, etc.
Email: ecil@btconnect.com
Description of Service
Advice, information and advocacy
(including form filling) for
disabled people of all ages and
types.
Website:
www.ealingmediation.org.uk
Description of Service
Community mediation to assist
neighbours in dispute.
87
Opening Times
9.30am3pm, weekdays. Call first
to arrange an appointment.
Acton Office
191 The Vale
Acton, W3 7QS
Also at:
The Meeting House
17 Woodville Road
Ealing , W5 2SE
26 Radcliffe Way
Northolt
UB5 6HR
The Citadel
Leeland Road
West Ealing, W13 9HH
Description of Service
Welfare Benefits advice at CLS
Quality Mark casework level.
Who Can Use Service
LBE residents
Website: www.lawforall.org.uk
Description of Service
Advice on problems with housing,
welfare benefits, debt, family,
employment, immigration,
education, mental health and
consumer matters.
88
Black and
Minority
Ethnic Services
Website: www.aftb.org.uk
Description of Service
Variety of services for the visually
impaired and their carers
Email:
abhay@ageconcernealing.org.uk
Description of Service
Advice & Information on welfare
benefits and access to services,
short-term counselling and arts
advocacy workshops.
Opening Times
Advice & Information
Monday10am-12pm, 2pm-4pm
Counselling Friday, 2pm-4pm
Arts Advocacy contact for
details.
89
Opening Times
9.30am-5pm, MondayFriday,
Afghan Academy
PO Box 1570
Hanwell, W7 3ZJ
Description of Service
Counselling, advice and
information on immigration,
housing, benefits, health and
education.
Opening Times
10am-5pm, Monday-Friday, call
to book appointment
Email: info@caia.org.uk
Web: www.caia.org.uk
Description of Service
Two weekly lunchtime dropevents for 100 elderly/disabled
Armenians twice a week.
Moran House
449 451 High Road
Willesden, NW10 2JJ
Description of Service
Breast cancer examinations for
women over 60
90
Opening Times
This service is by appointment
only and is open Monday to
Friday between 10am and 4pm.
Email: ashra@taha.org.uk
Description of Service
Up to four hours of respite care
per week for Asian carers
Opening Times
9am-5.30pm, Monday-Friday
Lopita Sen
The Asian Womens Counselling
Service
Neals Corner, Suite 10
2 Bath Road, Hounslow, TW3 3HJ
Tel: (020) 8998 2058
Description of Service
This is a project of the Asian
Health Agency for Asian women
living in the boroughs of
Hounslow, Ealing, and Slough.
Description of Service
This is a confidential counselling
service for Asian individuals and
families. Counselling is available
in several Asian languages.
91
Windsor Hall
2 Windsor Road
Ealing, W5 2PD
Description of Service
Health projects, interpreters assist
with visits to GP, social clubs, and
carers group
Description of Service
Lunch Club
Opening Times
11.30-2pm, Monday-Friday
Opening Times
Monday-Sunday
92
Federation of Poles in
Great Britain
Description of Service
Umbrella organisation for refugee
community groups in Ealing.
Website: www.zpwb.org.uk
Opening Times
10am-4pm, Monday-Friday
71 A Northcroft Rd
West Ealing
W13 9SS
Description of Service
Supports the interests of the
Polish community in the UK
Email: eswca@hotmail.com
Description of Service
Lunch Club for older people,
Advice and Information for
Somali Community
Opening Times
10am-4pm, Monday-Friday
(lunchtime Friday only
12pm-3pm)
Cocoon House
Market Approach off Lime Grove
London W12 8EE
Tel: (020) 8743 8246
Fax: (020) 8746 2834
93
Email: oke_osisi_afrika@bt
internet.com
Description of Service
Luncheon/social meetings
Home visits/help
Group trips and health talks
Email:
irish@ageconcernealing.org.uk
Description of Service
Advice and support for Irish
elders including welfare benefits,
housing, health. Information on
returning to Ireland, Irish Pension
and Pension Credit. Home visits
available on request.
Opening Times
(Fri) 12-5pm
Who Can Use Service
Open to all but mainly people
from West Africian decent.
Opening Times
1.30pm-3.30pm, Monday
10am-12pm, Wednesday
By appointment
Iranian Association
241 King Street
Hammersmith, W6 9LP
Tel: (020) 8748 6682
Email: info@iraniaassociation.org.uk
Description of Service
Advice on education,
immigration, benefits and
housing.
Opening Times
9.30am-5.30pm, Monday-Friday
94
Description of Service
Advice and information on
immigration, and asylum
applications, housing, welfare
benefits, domestic violence, family
problems and marital disputes.
Opening Times
9am-5pm, Monday-Friday
Palingswick House
241 King Street
Hammersmith, W6 9LP
95
Head Office:
Suite 8, The Manor House,
The Green, Southall
UB2 4BJ
Outreach Office:
Southall Town Hall
High Street
Southall
UB1 3HA
Opening Times
9am-6pm, Monday-Friday
Opening Times
10am-1pm, Tuesday and
Thursday open surgery
Ogaden Community
Association
Email: ogaden6a@yahoo.com;
Description of Service
Volunteer interpreters to
accompany older people to GP
surgeries and health centres.
Opening Times
10am-5pm, Monday-Friday
Who Can Use Service
Mainly Somali
Who Can Refer to Service
Anyone
96
Anyone
Description of Service
Offers advice and general
information on immigration,
housing, benefits, employment
and training.
Maryam Ahmed
Sucaad Nielson (020) 8383 8761
Description of Service
Advice on health issues for
refugees
Opening Times
Monday 10.30am-5pm
Society of Afghan
Residents in the UK
Email: esdeg@hotmail.co.uk
Website: www.sarinuk.com
www.afghansuk.com
Description of Service
Luncheon club for elderly refuges
offering advice and activities to
prevent social isolation.
Description of Service
Provides services to improve
quality of life of Afghan refugees.
Opening Times
12.00pm 4.00pm Tuesday
97
Opening Times
9am-4pm, Monday-Friday,
Email: swrc@hotmail.com
Description of Service
Transport to hospitals, home visits
Description of Service
Advice/drop-in for benefits
Opening Times
9.30am-1pm, Monday-Friday
Opening Times
9.30am-4.30pm, MondayThursday
21 Avenue Road,
Southall, UB1 3BL
Tel: (020) 8571 9595
Description of Service
Provides advice, information and
support to women experiencing
violence and abuse.
Description of Service
Provides advice on housing,
immigration and welfare benefits.
98
Opening Times
10am-5pm, Monday-Friday
Description of Service
Befriending and support service
Email: bias.brent@btconnect.com
Description of Service
The Brent Irish Advisory Service
provides advice, information and
specialist support services to the
Irish community.
Blacks Road
Hammersmith
W6 9DT
Opening Times
10am-5.30pm, Monday-Friday
Email: irish.centre@lbhf.gov.uk
99
Opening Times
10am-4pm (Lunch 12pm-2pm),
Tuesday-Friday
Description of Service
Provide an ongoing Irish arts,
cultural and education
programme.
United Anglo-Caribbean
Society
23 Hanbury Road
Acton
W3 8RF
Description of Service
Asian music, indoor games
Opening Times
Monday and Wednesday,
1pm 4pm
Who Can Refer to Service
Anyone
100
Description of Service
A national organisation that sets
up local Crossroads services that
provide short breaks to carers in
their own homes.
Carers Services
Carers UK
20-25 Glasshouse Yard
London
EC1A 4JT
Ealing Crossroads
Hillview Surgery
179C Bilton Road, Perivale
UB6 7HQ
Email: info@carersuk.org
Website: www.carersuk.org.uk
Description of Service
A national campaigning, policy
and information organisation for
carers.
Email: info@ealingcrossroads.org.uk
Description of Service
Provides practical support for
carers at home to give carers an
essential break.
Crossroads Association
10 Regent Place
Rugby
Warwickshire
CV21 2PN
Holiday Care
Website: www.crossroads.org.uk
101
Description of Service
A national organisation providing
information for disabled and
older travellers about accessible
accommodation, attractions and
activities. They have a database of
respite care facilities in the UK.
Description of Service
A national disability charity
providing breaks for disabled
adults and their carers at five
accessible centres in Cornwall,
Nottingham, Southport, Essex
and Southampton.
102
Counselling
Services
Bereft
Bereavement Support for Acton
and Ealing
Hawco House
35 Horn Lane
Acton
W3 6NS
Description of Service
Aims to support the Ethiopian
community in Ealing.
Email: relate-cm@ukf.net
Website: www.relate.org.uk
Description of Service
Provides relationship counselling,
family mediation and
psychosexual therapy
Opening Times
9.30am-4.30pm, Monday-Friday
for appointments.
103
Samaritans
26 Junction Road
Ealing
W5 4XL
1A Montpelier Avenue,
Ealing
W5 2XP
Website:
www.samaritans.org/ealing
Opening Times
24 hours a day
Email: counselling@eacs.org.uk
Description of Service
Provides counselling and
psychotherapy.
Description of Service
Listening, support to the suicidal,
lonely and depressed
104
Utilities
British Gas
British Telecom
EDF Energy
Thames Water
105
British Gas
British Telecom
EDF Energy
Customer Service Team
London Energy
Freepost 3814
London
WC1V 6AJ
Email: house@house.co.uk
If you smell gas, think you have a
gas leak, or are worried that
fumes containing carbon
monoxide are escaping from a
gas appliance, please call the free
Transco emergency line
immediately: 0800 111 999
Website: www.edfenergy.com
Thames Water
PO Box 286
Swindon
SN38 1TU
Website: www.house.co.uk
106
Central
Goverment
Contacts
Legal Services Ombudsman
NHS Direct Telephone Service
Office of the Parliamentary and
Health Service Ombudsman
Passport Service UK
Pensions Commission
Public Guardianship Office
Residential Property Tribunal
Service
Retirement Pensions Forecast
The Housing Ombudsman
Service
The National Archives
Veterans Agency
107
Department of Health
Tel: (020) 7210 4850
Disability Rights
Commission
Website: www.bgop.org.uk
Email: info@cre.gov.uk
Website: www.dvla.gov.uk
Website: www.cre.gov.uk
Community Legal Service
Employment Tribunal
Service
Website: www.clsdirect.org.uk
Equal Opportunities
Commission
Email: info@eoc.org.uk
Website: www.dwp.gov.uk
108
Financial Ombudsman
Service
Information Commissioner
Tel: 01625 545 700
(switchboard)
Website:
www.informationcommissioner.
gov.uk
Website: www.financialombudsman.org.uk
Financial Services Authority
(FSA)
Website:
www.jobcentreplus.gov.uk
Website: www.hmrc.gov.uk
Website: www.olso.org
Home Office
Tel: 0845 46 47
Website:
www.homeoffice.gov.uk
Website: www.nhs.uk
Website:
www.ind.homeoffice.gov.uk
Website:
www.ombudsman.org.uk
109
Passport Service UK
Tel: 0870 521 0410
Website: www.passports.gov.uk
Pensions Commission
Website: www.ihos.org.uk
Website:
www.pensionscommission.org.uk
Website:
www.nationalarchives.gov.uk
Veterans Agency
Tel: 0800 169 22 77
Residential Property
Tribunal Service
Website:
www.veteransagency.mod.uk
110
Your
Councillors
and MPs
South Acton
Southall Broadway
Southall Green
Southfield
Walpole
Councillors listed by
Ward
Acton Central
Cleveland
Dormer Wells
Ealing Broadway
Ealing Common
East Acton
Elthorne
Greenford Broadway
Greenford Green
Hanger Hill
Hobbayne
Lady Margaret
North Greenford
Northfield
Northolt Mandeville
Northolt West End
Norwood Green
Perivale
MP Surgeries
Andrew Slaughter MP
Stephen Pound MP
Piara S Khabra MP
Richard Barnes
GLA assembly member
111
Acton Central
Wolodymyr Barczuk (Con)
Tel: (020) 8992 9522
Email: wolodymyr.barczuk@
ealing.gov.uk
Seema Kumar (Con)
Tel: (020) 8825 7887
Email: seema.kumar@ealing
.gov.uk
Marie Randall (Con)
Tel: (020) 8825 7887
Email: marie-christine.randall@
ealing.gov.uk
Dormer Wells
Cleveland
Gregory Stafford (Con)
Tel: 07973 119 625
Email: staffordg@ealing.gov.uk
112
Ealing Broadway
Ian Potts (Con)
Tel: (020) 8997 1227
Email: ian.potts@ealing.gov.uk
East Acton
Ealing Common
113
Elthorne
Julia Clements-Elliott (Lab)
Tel: (020) 8810 7892
Email: julia.clements-elliott@
ealing.gov.uk
Appointments by arrangement.
114
Greenford Broadway
Greenford Green
115
Hanger Hill
Hobbayne
1st Saturday of the month, 10am11am, The Base, 187 Copley Close,
Hanwell W7; 3rd Saturday of the
month, 10am-11am, St Mary's
Church Hall, Greenford Avenue.
116
Lady Margaret
North Greenford
117
Northfield
Northolt Mandeville
Eileen Harris (Con)
Tel: (020) 8578 9839
Email: eileen.harris@ealing.gov.uk
Dawn Larmouth (Con)
Tel: (020) 8825 7887
Email: dawn.larmouth@ealing
.gov.uk
Hazel Ware (Con)
Tel: (020) 8825 7887
Email: hazel.ware@ealing.gov.uk
118
Norwood Green
Perivale
119
South Acton
Southall Broadway
120
Walpole
Ann Chapman (Con)
Tel: (020) 8566 4175
Email: ann.chapman@ealing
.gov.uk
Southfield
Gary Malcolm (Lib Dem)
Tel: 07813 205 218
Email: gary.malcolm@ealing
.gov.uk
121
MP Surgeries
Andrew Slaughter MP (Lab)
Ealing Acton and Shepherds Bush.
(Composed of council electoral
wards: Acton Central, Ealing
Broadway (part), East Acton, South
Acton, Southfield, Hanger Hill (part).)
Virenda Sharma MP
Ealing South.
Every month at Southall Town
Hall and Northfileds Library
Tel: (020) 8571 1003 to make an
appointment.
122
A-Z Index
Page
ASHRA The Asian Carers
Project
91
Asian Family Counselling
Service
91,103
Asian Women Counselling
Service
91
ASRA House
41
Assistance with Telephone
Installation
21
Audiology (Hearing Services
for Adults
4
BackCare
73
BACUP
73
Balfour Day Hospital
5
Bereft
103
Better Government for
Older People
108
BLACK AND MINORITY
ETHNIC SERVICES
89
Blood Tests (Phlebotomy)
4
Blue Badge Scheme
52
Bosnia and Herzegovina
Club (Brent)
92
British Gas
106
British Heart Foundation
74
British Telecom
106
Page
Abbeyfield London Polish
Society
40
Abhay South Asian Elders
Project
89
Ability Housing Association
40
Accessing Social Services
20
Action Group for Ethiopians
in Ealing
103
Action on Elder Abuse
72
Activities for Older People
51
Acton Health Centre
6,10
Acton Housing Association
40
Afghan Academy
90
African Womens Care
90
Age Concern Ealing
64
Age Concern Northolt,
Greenford & Perivale
64
Albert Dane Day Care Centre 22
Alcohol and Drug Service
58
Alzheimer's Concern Ealing
65
Applying for Council
Housing
34
Armenian Elderly Lunch Club 90
Arthritis Care
72
Artsline
73
123
74
52
41
75
4,15
101
22
42
42
16
103
92
16
43
7
108
31
86
86
108
17
52
5
111
103
92
124
Ealing Hospital
16
Ealing Mediation Service
87
Ealing Mencap
65
Ealing Mobility Forum
53
Ealing Primary Care Trust
7
Ealing Racial Equality Council 60
Ealing Refugee Forum
92
Ealing Rehabilitation Services
7
Ealing Somali Welfare &
Cultural Association
93
EDF Energy
106
Elderly Accommodation
Council (EAC)
75
Elm Lodge Day Centre
23
EMAPP (Ethnic Minority Access
and Participation Project)
66
Employment Tribunal Service 108
Energy Grants (Discretionary) 36
Epilepsy Action, West
London Branch
66
Equal Opportunities
Commission
108
Everyman Centre
59
Featherstone Road Clinic
6,10
Federation of Poles in Great
Britain
93
Financial Ombudsman
Service
109
Financial Services Authority
(FSA)
109
Flu Campaign
9
Freedom Pass
53
General Repairs Service
36
Giving Feedback on Services 30
GPs - General Practioners
(Doctors)
10
125
126
48
78
110
18
54
45
5
110
68
13
14
8
79
13
14
68
110
82
79
59
96
97
97
49
28
110
110
127
United Anglo-Caribbean
Society
Veterans Agency
Victim Support Ealing
Vitalise (Formerly Winged
Fellowship Trust)
Volunteer Link Scheme
Vunerable Adults
Warden Housing
West Ealing Asian Club
West London Centre for
Counselling
West London Mental Health
Trust
West Middlesex University
Hospital
Wireless for the Bedridden
Society
Womens Health
128
100
110
61
102
71
30
47
100
59
17
17
83
15
For information
about other
language versions
If you need this information in
your own language please tick
the box, fill in your name,
address and telephone number
and return the form to the
address below.
Please Return to: Social Services
Customer Care Unit, Perceval
House, 14-16 Uxbridge Road,
Ealing, W5 2HL
Information for
people with
visual impairments
For a large print, braille or
audio taped version of this
leaflet, please phone 020 8825
8100, or write to: Social
Services, 14-16 Uxbridge Road,
Ealing W5 2HL or email:
sscallcentre@ealing.gov.uk