DECLARATION

I, SABARI MOHAN, hereby declare that the project report title A Study on Training and
development HLL Life Care Ltd., Aakulam, Thiruvananthapuram submitted in partial
fulfillment of the award of degree of BACHELOR OF BUSINESS ADMINISTRATION
(BBA) which is my original work and it has not been previously formed the basis for the award
of any degree, diploma, fellowship or any other similar titles.

Place:
Date:
Yours Truly
SABARI MOHAN
Reg. No.

ACKNOWLEDGEMENT

First of all I thank almighty God for his abundant love, mercy, grace that he showered upon
during the project period and while preparing this report.
I express my sincere thanks to Ms.
(Assistant Manager of HR, HLL Life Care Ltd,
Aakulam, TVM) for granting me the opportunity to undertake the project work and providing me
all valuable information.
I am extremely thankful to our Principal, Mr. SasiKumar (Institute of Studies in Technology,
Van ross Jn, Palayam, TVM) for granting me the opportunity to undertake the project work.
I express my sincere thanks to Ms. Aswathy (Faculty in Management Institute for Studies in
Technology, Trivandrum) for giving valuable guidance and encouragement to complete this
project successfully.
I express my deep gratitude to all faculties of department of Management Studies, Institute of
Studies and Technologies, TVM and for giving sufficient encouragement.
I am extremely thankful to beloved parents, cousins and friends who have helped me directly and
indirectly in some way or the other.

SABARI MOHAN

INTRODUCTION

1.1GENERAL INTRODUCTION
In this dynamic business world, every organization is concerned with
various components like materials, machine, money and manpower. Employees are the real
assets of any industry. Every industry has their own Human Resources Department. Training can
be introduced simply as process of assisting a person for enhancing his efficiency and
effectiveness to a particular work area by getting more knowledge and practices. Also training is
important to establish specific skills, abilities and knowledge to an employee. For an
organization, training and development is as important as an organizational growth, because
organizational growth and profit are also dependant on the training. It is a function of the
organizational development.
In the field of Human Resource Management, training and development is
the field concerned with organizational activities which are aimed to bettering individual and
grouyp performances in organizational settings. It has be known by many names in the field
HRM, such as employee development, Human Resources Development, Learning and
development etc. Training is really developing employees capacities to learning and practicing.
Training and development is framework for helping employees to develop their personal and
organizational skills, knowledge and abilities. The focus of all aspects of Human Resources
development is on the more superior work-force so that the organization and individual
employees can accomplish work goals in service to customers.
The project work A study on training and development of Employees on
HLL Life Care Ltd, Aakulam, TVM was done with great intent to ascertain the training and
development of the organization.

1.2Industry Profile

Healthcare is one of Indias largest sector, in terms of revenue and employement and the sector is
expanding rapidly. During the 1990s, Indian Health Care grew compound annual rate of 16%.

Today the total value of the sector is $34Bn, this translates to $34 per capita or roughly 6% of
GDP. By 2012, Indias healthcare sector is projected to grow to nearly $40Bn, the private sector
accounts for more than 80% of the total healthcare.

Spending in India unless there is decline in the combined federal and state government deficit,
which currently stands at roughly 9%. The opportunity for significantly higher public health
spending will be limited to one driver of growth of growth in the health care sector is Indias
booming population, Currently, 1.1Bn increasing at 2% annual rate by 2030, India is expected to
surpass China as worlds most populous nation. By 2050, the population is projected to reach
1.6Bn.
India is one of the fastest growing country in the world. But the main problem faced by India is
its population. The main policy we can adopt is family planning and birth control. The term Birth
Control includes all methods to regulate or prevent the birth to children. Most people agreed that
some family limitation or spacing is desiring for a good family and society. When people talk
about birth control they are usually referroing to artificial methods which includes
contraceptives, oral birth control pills and the use of elastic condoms. But Individuals and groups
are differing sharply on methods of birth control that they consider moral and acceptable. Due to
the increased birth rate, birth control measures have become an important aspect of every
countries development. This leads to development of contraceptive industry.

Due to increased proportion of AIDS the use of contraceptives and high quality healthcare
products are increased. Since condoms are life-saving devices, stringent quality checks are
needed and sub-standard products should not be allowed. The condom market is showing
entirely different characteristics in rural and urban areas. The rural market is still price sensitive
but the urban market seems to be going increasingly for premium products. In spite of all these
facts, net retail margin on condom have shot up from 18% to 40%. About 1.1Bn condoms are
manufactured in India. The turn of Indian contraceptive Industry is increasing rapidly. Over the
last 18 years the sale of oral pills has gone up while condom market has remained steady.

Healthcare in India features universal health care system run by constituent states and territories
of India The constitution charges every state with rising of the level of nutrition and the
standard of living of its people and improvement of public health as among its primary duties.

Government efforts at influencing public health have focused on the 5 year plans on coordinated
planning with the states, and on sponsoring major health programs. Government expenditures are
already shared by the Central and State Governments. Goals and strategies are set through
central governance. The private sector in India spending on health care sector was about 1.5
times as much as government spending.

Therefore it is necessary to understand the health care sector which is worlds 2nd largest service
sector with an estimated size of $5Tn.

COMPANY PROFILE 1.3

1.3 COMPANY PROFILE

HLL Lifecare Limited (HLL) commenced its

1.4 REVIEW

OF LITERATURE

1.4 REVIEW OF LITERATURE

Among the many components that go into making a company competitive are the skills of its
employees. Other components like technology and capital are not crucial. Technology can be
copied and money can be borrowed.This being an information era whoever is able to use

information properly will have an advantage over competitors in the same field. This is why
Human Resources development (HRD) which transforms information in various skills of the
personnel has great responsibility in any organization. We would call this transformation of
information into human skills as training.
Training needs arise from restructuring, expansion, performance caps, replacing of
employees who are leaving, motivating of staff and new technology.
The goal in training is to me the organization objectives and shortest possible time,
efficiently and with minimum use of resources. To meet this objective various training
models have been developed.
Training constitutes a basic concept in HR development. It is the systematic modification of
behavior through learning occurs as a result of education, instruction, development and
planned experience.
As far as said earlier, it is concerned with developing a particular skill to a desired standard
by instruction and practice. Training was defined in greater detail by Lundy and Cowing as
follows:
A planned process to modify attitude, knowledge or skill behavior to learning experience to
achieve effective performance in an activity or a range of activities. Its purpose, in the work
situation, is to develop the abilities of the individual and to satisfy the current and future
manpower needs of the organization.
Training is Highly useful tools which can bring an employee a position where he or she can
do his or her job correctly , effectively, contentiously.
Training is a process whereby, an individual acquires job-related skills and knowledge. It is
a cost to firms to pay for the training and also to suffer the loss of working hours by an
employees being trained.

CHAPTER 2
RESEARCH METHODOLGY

CHAPTER 2
RESEARCH METHODOLGY

2.1 TITLE OF THE PROJECT

The title of the study is A study on the training and development with reference to
HLL Lifecare Limited(HLL), Aakulam, Tvm

2.2 NEED OF THE STUDY

The study at HLL Lifecare Limited(HLL) helped the researcher to deal with various factor
revolving around training and development. The organization provided greater avenues
for collecting sufficient information associated with the training and development and
designing the methods of training and development. The study is based on the relevant
data collected from the organization.

2.3 OBJECTIVES OF THE STUDY

To improve the quality of work and service

To Enhance and update knowledge and skill level of the employee in the organisation
To improve the quality of life of employee
To sustain competitive advantage
To impart new entrants of knowledge and skills,To Build up a sound line of competent

efficiency and prepare them as per their career progress to occupy more responsible positions

2.4 TYPE OF RESEARCH

DESCRIPTIVE METHOD

This includes surveys and facts findings, enquries of different kinds. It gives
description of the state of affairs as it exist at present. The main characteristics of this
method are that the researcher has no control over the variables.

2.5 SOURCES OF DATA

PRIMARY DATA
SECONDARY DATA

PRIMARY DATA: Data were collected from the employees of HLL

SECONDARY DATA: Data were collected from websites, books, articles & journals which
provide information for the research.

2.6 SAMPLE DESIGN

POPULATION
TOTAL NUMBER OF EMPLOYEES WORKING AT HLL IS 450
Method of sampling
Sampling method used for the study was stratified random sampling.
Sample Size The sample size considered for the study was 50.

2.7 TOOLS FOR ANALYSIS

Percentage Analysis Method:
Cross Tabulation:
Percentage Analysis Method:
In case of multiple choice of questions the percentage Is calculated according to rating preference
given by respondents
Cross Tabulation:
A statistical technique that establishes an inter-dependant relationship between two tables of
values but does not identify a casual relationship between values also called two-way tabulation.
cross tabulation can be used to analyze the results of a consumer survey. Each cell in the tab
shows the number of respondents that gave a specific combination of responses.

2.8 PERIOD OF STUDY

The duration of the study was 1 Month.
2.9 LIMITATIONS OF THE STUDY:

Time Limit is the major constraint

Some respondents refused to co-operate

Some respondents replied half-heartedly

Some respondents gave incomplete information

CHAPTER: DATA ANALYSIS & INTEPRETATION

CHAPTER 3
DATA ANALYSIS AND INTEPRETATION
3.1 INTRODUCTION
Researchers often find data analysis the most enjoyable part of carrying out a research study,
since after all the hard-work and waiting they get the chance to find out answers. So,
analyzing the data and interpreting the results the reward for the work of collecting the data

This chapter includes the analysis and interpretation of the data based on the survey
conducted among the employees with the questionnaire and interview schedule prepared for
the study. The data have been analyzed and interpreted using percentage analysis method,
cross tabulation. The analyzed results are represented by formulating tables and charts based
on the information gathered. Based on this analysis, the findings and the studies are prepared
by the researcher.

3.2 PERCENTAGE ANALYSIS METHOD

In case of multiple choices of questions, the percentage is calculated according to the rating
preference given by the respondents.

3.3 CROSS TABULATION METHOD

A statistical technique that establishes an inter-dependant relationship between two tables
and values but does indentify. a causal relationship between the values also called two-way

Gender

Number of Respondents

Percentage

Male

36

72%

Female

14

28%

Total

50

100%

tabulation. Cross tabulation can be used to analyze the consumer survey. Each cell in the tab
shows the number of respondents that give a specific combination of responses.

3.2. PERCENTAGE ANALYSIS

TABLE 3.2.1
Gender status of the respondents

INTERPRETATION:
The above table shows the gender status of the respondents. From this it is clear that 60% of
respondents are Male and 40% of respondents are Female.

Marital Status of the Respondents

Marital Status

Number of Respondents

Percentage

Married

46

92%

Unmarried

8%

Total

50

100%

Table 3.2.2

120
100
80
MARITAL STATUS
60

NUMBER OF RESPONDANTS
PERCENTAGE

40
20
0
1

Fig no: 2

Interpretation:
The above table shows marital status of the respondents.From this it is clear that 92% of the
respondents are married and 8% of the respondents are unmarried.

Educational Qualification of the respondents

Qualification

Experience

Number of Respondents

Number of Respondants

Percentage

Percentage

Below Graduate

27

54%

Graduate

12

24%

Post Graduate

8%

Diploma

14%

Total

50

100%

Table 3.2.3

QUALIFICATION
BELOW GRADUATE
GRADUATE
POST GRADUATE
DIPLOMA

Fig no; 3

Interpretation:
The above table shows the educational qualification of the respondents. From this it is clear that
8% of the respondents are post graduate,24% of respondents are graduate,7% respondents are
diploma and the rest of54% are below graduate qualification.

Experience of the Respondents

Below 5 Years

12%

5-10 Years

16%

More than 10 Years

Parameters
Total

36

Number of the Respondents

50

72%

Percentage
100%

Table 3.2.4

EXPERIENCE
BELOW 5 YEARS
5-10 YEARS
MORE THAN 10 YEARS

Fig no: 4

Interpretation:
The above table shows the experience of the respondants. from that it is clear that, 12% of the
respondents are with experience below 5 years,16% of the respondents are with the experience of
5-10 years and the rest of 72% of the respondants are with experience of more than 10 years.

Opinion of the respondents about the training program which is to learn the matters.

Strongly Agree

21

42%

Agree

15

30%

Strongly Disagree

6%

Disagree

12%

Neither agree/Nor Disagree

10%

Total

50

100%

Table 3.2.5

STRONGLY AGREE
AGREE
STRONGLY DISAGREE
DISAGREE
NEITHER AGREE/NOR DISAGREE

Fig no: 5

Interpretation:
The above table shows the opinion of the respondents about the training programs to learn the
matters. From that it is clear that 72% agree the statement and 18% disagree with the statement,
the rest of 10% neither agree/nor Disagree with the statement.

Opinion of the respondents about the time to learn about the subject covered.
Parameters

Number of Respondents

Percentage

Strongly Agree

14

28%

Agree

20

40%

Strongly Disagree

8%

Disagree

18%

Neither Agree/Nor Disagree

6%

Total

50

100%

Table 3.2.6

STRONGLY AGREE
AGREE
STRONGLY DISAGREE
DISAGREE
NEITHER AGREE/NOR DISAGREE

Fig no:6

Interpretation:
The above table shows the opinion of the respondents about the time to learn about the subject
covered in the training program. From that it is clear that 68% agree with the statement,26%
disagree with the statement and the rest 6% Neither Agree/Nor Disagree with the statement.

Opinion of respondents about the skill gained can directly apply to their work.
Parameter

Number of Respondents

Percentage

Strongly Agree

14

28%

Agree

13

26%

Strongly Disagree

12%

Disagree

12%

Neither Agree/nor Disagree

11

22%

Total

50

100%

Table 3.2.7

STRONGLY AGREE
AGREE
STRONGLY DISAGREE
DISAGREE
NEITHER AGREE/NOR DISAGREE

Fig no: 7

Interpretation:
The above table shows the opinion about the skill gained by training can directly apply to
their work. From that it is clear that 54% agree with the statement,24% disagree with the
statement,and the rest of 22% Neither agree/nor Disagree with the statement.
Parameter

Opinion regarding morale attitude and behavior .

Number of Respondents
Percentage

Strongly Agree

14

28%

Agree

21

42%

Strongly Disagree

4%

Disagree

14%

Neither Agree/nor Disagree

12%

Total

50

100%

Table 3.2.8

STRONGLY AGREE
AGREE
STRONGLY DISAGREE
DISAGREE
NEITHER AGREE NOR DISAGREE

Fig no: 8

Interpretation:
The above table shows the opinion about the change in morale attitude and behavior was
noticeable as a result of training function. From that it is clear that it is clear that 70% agree with
the statement and 18% disagree and the rest 12% neither agree/nor disagree with the statement.

Opinion regarding the companys goal and employees individual goal.

Parameter
Number of Respondents
Percentage
Strongly Agree

15

30%

Agree

22

44%

Strongly Disagree

12%

Disagree

6%

Neither Agree/nor Disagree

8%

Total

50

100%

Table 3.2.9

STRONGLY AGREE
AGREE
STRONGLY DISAGREE
DISAGREE
NEITHER AGREE/NOR DISAGREE

Fig no:9

Interpretation:
The above table shows the opinion about the training program contribute to the company goal
and employees individual goal. From that it is clear that 74% agree with the statement and 18%
disagree with the statement and the rest of 8% neither agree/nor disagree with the statement.

Opinion regarding the freedom given to show the skill and knowledge.
Parameter
Number of Respondents
Percentage
Strongly Agree
Agree

15
22

30%
44%

Strongly Disagree

12%

Disagree
Neither Agree/nor Disagree

3
4

6%
8%

Total

50

100%

Table 3.2.10

STRONGLY AGREE
AGREE
STRONGLY DISAGREE
DISAGREE
NEITHER AGREE/NOR DISAGREE

Fig no: 10

Interpretation:
The above table shows the opinion regarding that the freedom given to employees to show their
skills and knowledge during the training program. From that it is clear that 74% agree with the
statement and 18% disagree with the statement and the rest of 8% neither agree/nor disagree

Opinion regarding the encouragement for career development.

Parameter

Number of Respondents

Percentage

Strongly Agree

14

28%

Agree

23

46%

Strongly Disagree

2%

Disagree

10

20%

Neither Agree/nor Disagree

4%

Total

50

100%

Table 3.2.11

STRONGLY AGREE
AGREE
STRONGLY DISAGREE
DISAGREE
NEITHER AGREE/NOR DISAGREE

Fig no: 11

Interpretation:
The above table shows the encouragement gained by the training program to take initiative in
determining the career development. From that it is clear that 74% agree with the statement and
22% disagree and the rest of 4% neither agree/nor disagree with the statement.

Opinion regarding the development of employee through need based training.

Parameter
Number of the Respondents
Percentage
Strongly Agree

17

34%

Agree

24

48%

Strongly Disagree

4%

Disagree

4%

Neither Agree/Nor Disagree

10%

Total

50

100%

Table 3.2.12

STRONGLY AGREE
AGREE
STRONGLY DISAGREE
DISAGREE
NEITHER AGREE/NOR DISAGREE

Fig no : 12

Interpretation:
The above table shows the opinion regarding that the organization develop employee through
need based training program. From that it is clear that 82% agree with the statement and 8%
disagree and the rest of 10% neither agree/Nor disagree with the statement.

Opinion regarding method of training.

Parameter

Number of the Respondents

Percentage

ON the job training

18

36%

OFF the job training

18%

Both

23

46%

Total

50

100%

Table 3.2.13

25

20

15

ON THE JOB TRAINING

OFF THE JOB TRAINING

10

BOTH

0
1

3
Fig no : 13

Interpretation:
The above table shows the opinion regarding method of training, From that 36% said On the job
training, 18% said Off the job training and the rest of 46% said that both of the methods are
using for training in their organization.

Opinion On Identification On Developmental Needs.

Parameter

Number of the Respondents

Percentage

ON the job training

18

36%

OFF the job training

18%

Both

23

46%

Total

50

100%

Table 3.2.13

25

20

15

ON THE JOB TRAINING

OFF THE JOB TRAINING

10

BOTH

0
1

3
Fig no : 13

Interpretation:
The above table shows the opinion regarding method of training, From that 36% said On the job
training, 18% said Off the job training and the rest of 46% said that both of the methods are
using for training in their organization.

Duration of the job.

Parameter

Number of Respondents

Percentage

Strongly Agree

16%

Agree

8%

Strongly Disagree

18%

Disagree

19

38%

Neither Agree/nor
Disagree
Total

10

20%

50

100%

Table no 3.2.15

STRONGLY AGREE
AGREE
STRONGLY DISAGREE
DISAGREE
NEITHER AGREE/NOR
DISAGREE

Fig no 15

Interpretation:
The above table shows that 48% disagree, 20% are neutral, and the rest 32% agree with the
training duration provided by the organization.